Flourish Research

Lead and manage patient recruitment teams to achieve enrollment goals, develop regional recruitment strategies, and ensure an exceptional patient experience. | Proven success in managing high-performing enrollment teams, experience in clinical trial processes, and strong leadership and communication skills. | Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. We are actively hiring multiple Regional Recruitment Leads to join our Patient Engagement and Marketing division. The Regional Recruitment Lead is responsible for driving patient recruitment and engagement strategies across multiple clinical research sites within a defined region. This role leads site-level teams to achieve enrollment goals, optimize funnel performance, and deliver an excellent patient experience. The Regional Recruitment Lead designs and executes regional enrollment strategies, ensures timely follow-up of all patient leads, and partners closely with corporate and site teams using a data-driven, hands-on leadership approach to consistently meet performance and revenue targets. Schedule: Monday-Friday, Normal Business Hours Location: Remote with occassional travel to sites, regional offices, and community events. Compensation: Competitive base compensation + bonus Classification: Salary, Exempt Benefits: Health, dental, and vision insurance plans, 401(k) with 4% match, tuition reimbursement, parental leave, referral program, employee assistance program, life insurance, disability insurance, and 15 days of PTO + 10 company holidays. RESPONSIBILITIES Create and execute strategic recruitment plans in partnership with the corporate patient recruitment team for all assigned studies and locations Achieve study enrollment goals and assigned revenue targets Guide teams in implementing multi-channel recruitment strategies, including community partnerships, physician referrals, and patient databases Ensure an exceptional patient experience from initial contact through screening and enrollment Develop relationships with community organizations, patient advocacy groups, and healthcare providers to build sustainable referral networks Oversee diversity and inclusion initiatives to ensure representative patient populations in clinical trials Monitor leading and lagging performance indicators at the individual and team level and take targeted action to address or prevent underperformance Build and maintain a culture of accountability, collaboration, and results Prioritize studies and execute patient routing to optimize revenue while meeting enrollment commitments across all studies Lead and manage (direct or dotted-line) patient recruiting call center managers, quality and training managers, strategists, and remarketers to achieve key performance indicators Manage prescreen programs, ensuring appropriate prioritization, routing, and strategy to support revenue goals, enrollment timelines, and database growth Identify and implement coaching, training, and development initiatives for managers and individual contributors Identify process and system improvement opportunities and partner with corporate and site support teams to drive enhancements Participate in sponsor relations and communications as needed Manage and maintain site-level vendor relationships, including sponsor-funded central recruitment campaigns Ensure accurate and timely documentation within CRM and CTMS systems Ensure patient enrollment teams adhere to all legal, ethical, and professional conduct standards Perform additional duties as assigned by management QUALIFICATIONS Professional Experience Proven success leading high-performing teams that meet or exceed enrollment and revenue goals 3+ years managing a patient enrollment team of 5+ representatives Call center leadership supporting multi-therapeutic studies preferred 2–3 additional years as a patient enrollment representative preferred Education Bachelor’s degree required; business degree preferred Training Healthcare sales and call center management training preferred Required Capabilities Strong knowledge of clinical trial enrollment processes, protocols, and regulations Proven leadership of geographically dispersed teams Highly data-driven, with the ability to identify trends and take fast, measurable action Ability to build a culture of accountability, performance, and results Advanced coaching skills, including emotional intelligence and persona-based messaging to improve conversion Experience managing and improving KPIs at both individual and team levels Ability to create and execute study-specific recruiting strategies Expertise in delivering an exceptional, inclusive patient experience Proficiency with call center systems, phone platforms, and CRMs Strong cross-functional collaboration and communication skills Adaptable, solutions-oriented, and effective in dynamic environments Relevant therapeutic area experience is a plus Flourish Research offers an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. Apply today to learn more about how you can join us in our mission to save and improve the lives of others! Flourish Research is where clinical trials thrive. Flourish Research represents one of the industry's most progressive and diversified clinical trial companies with robust capabilities in the therapeutic areas of cardiology/metabolic disorders/renal, CNS, pulmonology, and vaccines. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish Research is driven by a diverse and inclusive community of passionate people who are committed to improving the quality of life of communities around the world. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. Flourish Research strives to build an organization that attracts and leverages diversity in our staff, which reflects the diversity of our local communities. We promote education, acceptance, and inclusion because there is beauty in diversity. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU! Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.

Lead and develop patient recruitment strategies, oversee team performance, and ensure an exceptional patient experience across multiple sites. | Requires proven leadership in managing recruitment teams, knowledge of clinical trial processes, and experience in healthcare or call center environments. | Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. We are actively hiring multiple Regional Recruitment Leads to join our Patient Engagement and Marketing division. The Regional Recruitment Lead is responsible for driving patient recruitment and engagement strategies across multiple clinical research sites within a defined region. This role leads site-level teams to achieve enrollment goals, optimize funnel performance, and deliver an excellent patient experience. The Regional Recruitment Lead designs and executes regional enrollment strategies, ensures timely follow-up of all patient leads, and partners closely with corporate and site teams using a data-driven, hands-on leadership approach to consistently meet performance and revenue targets. Schedule: Monday-Friday, Normal Business Hours Location: Remote with occassional travel to sites, regional offices, and community events. Compensation: Competitive base compensation + bonus Classification: Salary, Exempt Benefits: Health, dental, and vision insurance plans, 401(k) with 4% match, tuition reimbursement, parental leave, referral program, employee assistance program, life insurance, disability insurance, and 15 days of PTO + 10 company holidays. RESPONSIBILITIES Create and execute strategic recruitment plans in partnership with the corporate patient recruitment team for all assigned studies and locations Achieve study enrollment goals and assigned revenue targets Guide teams in implementing multi-channel recruitment strategies, including community partnerships, physician referrals, and patient databases Ensure an exceptional patient experience from initial contact through screening and enrollment Develop relationships with community organizations, patient advocacy groups, and healthcare providers to build sustainable referral networks Oversee diversity and inclusion initiatives to ensure representative patient populations in clinical trials Monitor leading and lagging performance indicators at the individual and team level and take targeted action to address or prevent underperformance Build and maintain a culture of accountability, collaboration, and results Prioritize studies and execute patient routing to optimize revenue while meeting enrollment commitments across all studies Lead and manage (direct or dotted-line) patient recruiting call center managers, quality and training managers, strategists, and remarketers to achieve key performance indicators Manage prescreen programs, ensuring appropriate prioritization, routing, and strategy to support revenue goals, enrollment timelines, and database growth Identify and implement coaching, training, and development initiatives for managers and individual contributors Identify process and system improvement opportunities and partner with corporate and site support teams to drive enhancements Participate in sponsor relations and communications as needed Manage and maintain site-level vendor relationships, including sponsor-funded central recruitment campaigns Ensure accurate and timely documentation within CRM and CTMS systems Ensure patient enrollment teams adhere to all legal, ethical, and professional conduct standards Perform additional duties as assigned by management QUALIFICATIONS Professional Experience Proven success leading high-performing teams that meet or exceed enrollment and revenue goals 3+ years managing a patient enrollment team of 5+ representatives Call center leadership supporting multi-therapeutic studies preferred 2–3 additional years as a patient enrollment representative preferred Education Bachelor’s degree required; business degree preferred Training Healthcare sales and call center management training preferred Required Capabilities Strong knowledge of clinical trial enrollment processes, protocols, and regulations Proven leadership of geographically dispersed teams Highly data-driven, with the ability to identify trends and take fast, measurable action Ability to build a culture of accountability, performance, and results Advanced coaching skills, including emotional intelligence and persona-based messaging to improve conversion Experience managing and improving KPIs at both individual and team levels Ability to create and execute study-specific recruiting strategies Expertise in delivering an exceptional, inclusive patient experience Proficiency with call center systems, phone platforms, and CRMs Strong cross-functional collaboration and communication skills Adaptable, solutions-oriented, and effective in dynamic environments Relevant therapeutic area experience is a plus Flourish Research offers an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. Apply today to learn more about how you can join us in our mission to save and improve the lives of others! Flourish Research is where clinical trials thrive. Flourish Research represents one of the industry's most progressive and diversified clinical trial companies with robust capabilities in the therapeutic areas of cardiology/metabolic disorders/renal, CNS, pulmonology, and vaccines. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish Research is driven by a diverse and inclusive community of passionate people who are committed to improving the quality of life of communities around the world. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. Flourish Research strives to build an organization that attracts and leverages diversity in our staff, which reflects the diversity of our local communities. We promote education, acceptance, and inclusion because there is beauty in diversity. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU! Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.

Lead and develop patient enrollment teams to meet clinical trial recruitment goals through strategic planning and stakeholder collaboration. | Proven success in managing patient enrollment teams, strong leadership skills, knowledge of clinical trial processes, and experience with call center and CRM systems. | Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. We are actively hiring multiple Regional Recruitment Leads to join our Patient Engagement and Marketing division. The Regional Recruitment Lead is responsible for driving patient recruitment and engagement strategies across multiple clinical research sites within a defined region. This role leads site-level teams to achieve enrollment goals, optimize funnel performance, and deliver an excellent patient experience. The Regional Recruitment Lead designs and executes regional enrollment strategies, ensures timely follow-up of all patient leads, and partners closely with corporate and site teams using a data-driven, hands-on leadership approach to consistently meet performance and revenue targets. Schedule: Monday-Friday, Normal Business Hours Location: Remote with occassional travel to sites, regional offices, and community events. Compensation: Competitive base compensation + bonus Classification: Salary, Exempt Benefits: Health, dental, and vision insurance plans, 401(k) with 4% match, tuition reimbursement, parental leave, referral program, employee assistance program, life insurance, disability insurance, and 15 days of PTO + 10 company holidays. RESPONSIBILITIES Create and execute strategic recruitment plans in partnership with the corporate patient recruitment team for all assigned studies and locations Achieve study enrollment goals and assigned revenue targets Guide teams in implementing multi-channel recruitment strategies, including community partnerships, physician referrals, and patient databases Ensure an exceptional patient experience from initial contact through screening and enrollment Develop relationships with community organizations, patient advocacy groups, and healthcare providers to build sustainable referral networks Oversee diversity and inclusion initiatives to ensure representative patient populations in clinical trials Monitor leading and lagging performance indicators at the individual and team level and take targeted action to address or prevent underperformance Build and maintain a culture of accountability, collaboration, and results Prioritize studies and execute patient routing to optimize revenue while meeting enrollment commitments across all studies Lead and manage (direct or dotted-line) patient recruiting call center managers, quality and training managers, strategists, and remarketers to achieve key performance indicators Manage prescreen programs, ensuring appropriate prioritization, routing, and strategy to support revenue goals, enrollment timelines, and database growth Identify and implement coaching, training, and development initiatives for managers and individual contributors Identify process and system improvement opportunities and partner with corporate and site support teams to drive enhancements Participate in sponsor relations and communications as needed Manage and maintain site-level vendor relationships, including sponsor-funded central recruitment campaigns Ensure accurate and timely documentation within CRM and CTMS systems Ensure patient enrollment teams adhere to all legal, ethical, and professional conduct standards Perform additional duties as assigned by management QUALIFICATIONS Professional Experience Proven success leading high-performing teams that meet or exceed enrollment and revenue goals 3+ years managing a patient enrollment team of 5+ representatives Call center leadership supporting multi-therapeutic studies preferred 2–3 additional years as a patient enrollment representative preferred Education Bachelor’s degree required; business degree preferred Training Healthcare sales and call center management training preferred Required Capabilities Strong knowledge of clinical trial enrollment processes, protocols, and regulations Proven leadership of geographically dispersed teams Highly data-driven, with the ability to identify trends and take fast, measurable action Ability to build a culture of accountability, performance, and results Advanced coaching skills, including emotional intelligence and persona-based messaging to improve conversion Experience managing and improving KPIs at both individual and team levels Ability to create and execute study-specific recruiting strategies Expertise in delivering an exceptional, inclusive patient experience Proficiency with call center systems, phone platforms, and CRMs Strong cross-functional collaboration and communication skills Adaptable, solutions-oriented, and effective in dynamic environments Relevant therapeutic area experience is a plus Flourish Research offers an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. Apply today to learn more about how you can join us in our mission to save and improve the lives of others! Flourish Research is where clinical trials thrive. Flourish Research represents one of the industry's most progressive and diversified clinical trial companies with robust capabilities in the therapeutic areas of cardiology/metabolic disorders/renal, CNS, pulmonology, and vaccines. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish Research is driven by a diverse and inclusive community of passionate people who are committed to improving the quality of life of communities around the world. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. Flourish Research strives to build an organization that attracts and leverages diversity in our staff, which reflects the diversity of our local communities. We promote education, acceptance, and inclusion because there is beauty in diversity. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU! Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.

The CTMS Analyst will oversee all aspects of the CTMS system for assigned site(s), including standardization, template creation, troubleshooting, implementation, and training. This role involves collaborating closely with site clinical and financial teams to ensure consistency and quality in clinical trial management. | Candidates should have a bachelor's degree or equivalent work experience, with 2-3 years of experience in clinical research and knowledge of clinical research systems. Experience with CTMS, particularly RealTime, and a strong quality and compliance mindset are preferred. | Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. We have an opening for a Clinical Trial Management Systems (CTMS) Analyst to join our Revenue Cycle Department! This is a Remote position. The CTMS Analyst will be responsible for overseeing all aspects of the CTMS system for their assigned site(s), including standardization, creation of templates, troubleshooting problems, implementation, and training. This role reports to the Director of CTMS and collaborates closely with site clinical and financial teams. Schedule: Monday-Friday, Normal Business Hours Compensation: $70k - $82k base salary + 10% annual bonus Benefits: Health, dental, and vision insurance plans, 401(k) with 4% match, tuition reimbursement, parental leave, referral program, employee assistance program, life insurance, disability insurance, and 15 days of PTO + 10 company holidays. RESPONSIBILITIES Create templates within the CTMS software (e.g., visit tracking, budgets, start-ups, and billable items) utilizing sponsor protocol and ICF, budget and contract, and any site-related vendor costs. Manage and update visit templates in the CTMS when protocol/budget amendments and ICF revisions occur. Assist in site template/AR clean-up as necessary and audit team members’ template builds for other sites to ensure consistency. Provide guidance on unique template-build scenarios while maintaining CTMS standards and consistencies. Identify opportunities for continuous improvement by sharing feedback on processes and participating in process-improvement initiatives. Provide training and day-to-day guidance to site clinical and financial staff; mentor new staff in collaboration with the Director of CTMS. Lead integrations of new site acquisitions within CTMS. Verify CTMS results by conducting system audits of technologies/updates implemented. Represent Flourish Research in a professional and courteous manner (verbal, written, and in appearance) when interacting with all staff, clients, and vendors. Additional duties as assigned by the Director of CTMS. QUALIFICATIONS Bachelor’s degree or equivalent work experience (experience using RealTime or similar CTMS strongly preferred). Minimum 2–3 years of experience in clinical research with knowledge of clinical research systems and regulations and a strong understanding of research activities/processes at research sites. Preferred: 2–3 years of hands-on experience working in a CTMS (RealTime preferred). Experience with clinical operations and a strong quality and compliance mindset are highly preferred. Must be self-directed, flexible, organized, and possess excellent oral and written communication skills. Possess an analytical approach to problem-solving. Excellent computer skills, including Office365; proficiency in Microsoft Excel and working with large dataset manipulation. Flourish Research offers an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. Apply today to learn more about how you can join us in our mission to save and improve the lives of others! Flourish Research is where clinical trials thrive. Flourish Research represents one of the industry's most progressive and diversified clinical trial companies with robust capabilities in the therapeutic areas of cardiology/metabolic disorders/renal, CNS, pulmonology, and vaccines. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish Research is driven by a diverse and inclusive community of passionate people who are committed to improving the quality of life of communities around the world. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. Flourish Research strives to build an organization that attracts and leverages diversity in our staff, which reflects the diversity of our local communities. We promote education, acceptance, and inclusion because there is beauty in diversity. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU! It is the policy of Flourish Research not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

The Project Reconciliation Analyst will perform final budget reconciliations and analyze amendments for accurate billing. This role involves collaborating with various teams to ensure financial accuracy and confirming figures with external partners. | A bachelor's degree is preferred, along with a minimum of 1+ years of work experience in Finance or Accounting. Proficiency in Excel and advanced financial reconciliation skills are essential for this position. | Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. We have an opening for a Project Reconciliation Analyst to join our Revenue Cycle Department! This is a Remote position. The Project Reconciliation Analyst will play a key role in performing final budget reconciliations, analyzing amendments for accurate billing, and collaborating with various teams to ensure financial accuracy. This role will involve working closely with Accounts Receivable specialists, external partners (such as CROs or Sponsors), and internal teams to confirm figures and finalize any outstanding financial entries. Schedule: Monday-Friday, Normal Business Hours Compensation: $65,000 - $75,000 depending on experience ($31.25/hr - $36.00/hr) Benefits: Health, dental, and vision insurance plans, 401k with 4% match, tuition reimbursement, parental leave, referral program, employee assistance program, life insurance, disability insurance, and 15 days of PTO + 10 company holidays. RESPONSIBILITIES Perform final budget reconciliation, analyzing protocol/budget amendments for billing accuracy. Aggregate and analyze data across systems to identify discrepancies and ensure completeness. Collaborate with internal teams to confirm LTD figures and investigate/resolve variances. Engage with external stakeholders (CROs/Sponsors) to align on final values and clear open AR balances. Conduct budget analysis and interpretation to inform reconciliations and close-out decisions. Prepare and action final journal entries. Ensure data integrity by validating financial inputs and maintaining audit-ready documentation. Contribute to financial reports, ensuring reconciliations and adjustments are accurately reflected. Negotiate final values with CROs/Sponsors. Recommend and implement process improvements to increase efficiency. Represent Flourish Research in a professional and courteous manner (verbal, written, and in appearance) when interacting with all staff, clients, and vendors. Additional duties as assigned by management. QUALIFICATIONS Bachelor’s degree preferred; equivalent experience considered. Clinical research experience preferred, but not required Minimum of 1+ years of work experience, preferably in Finance or Accounting. Proficiency in Excel, including advanced formulas and pivot tables. Advanced financial reconciliation skills with a focus on maximizing profits and identifying recovery opportunities. Strong critical thinking and sound decision-making; detail-oriented, organized, and an effective communicator. Excellent computer skills, including Office365 products. Flexible and able to multi-task and prioritize competing demands. Ability to work independently and influence cross-functional stakeholders when appropriate. Flourish Research offers an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. Apply today to learn more about how you can join us in our mission to save and improve the lives of others! Flourish Research is where clinical trials thrive. Flourish Research represents one of the industry's most progressive and diversified clinical trial companies with robust capabilities in the therapeutic areas of cardiology/metabolic disorders/renal, CNS, pulmonology, and vaccines. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish Research is driven by a diverse and inclusive community of passionate people who are committed to improving the quality of life of communities around the world. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. Flourish Research strives to build an organization that attracts and leverages diversity in our staff, which reflects the diversity of our local communities. We promote education, acceptance, and inclusion because there is beauty in diversity. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU! It is the policy of Flourish Research not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.