Florida Medical Clinic

Answering high-volume calls, providing patient information, scheduling appointments, and maintaining patient care standards. | High school diploma, 2+ years of related experience, computer literacy, and excellent interpersonal skills. | Position Summary Florida Medical Clinic Orlando Health Onsite training for 8 weeks in Land O' Lakes, FL. Job Title: Call Center Agent Department: Call Center Status: Full Time Hours: Monday - Friday, 8:00 AM to 5:00 PM. Job Summary: To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and community health care providers in a high-volume call center environment. Perform intake triage, appointment scheduling and other patient requests based on provider protocols and Florida Medical Clinic policies and procedures. Why is Florida Medical Clinic Orlando Health your best place to work? ✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs. ✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs. ✅ Financial & Retirement – Up to 5% employer match on retirement contributions. ✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options. ✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance. Responsibilities Essential Functions.• Answers assigned department/queue overflow calls, maintaining approved standards• Answers phones and assists callers • Follows tasking guidelines and provides accurate and complete information • Addresses Web Appointment Requests as assigned • Completes the end of day process • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.• Maintains compliance with all Orlando Health policies and procedures.• Performs all other duties as assigned. Other Related Functions• Performs other incidental and related duties as required and assigned• Maintains an organized and clean work area• Participates in maintenance of clinical supplies Qualifications Education/TrainingHigh School Diploma or equivalent required Licensure/CertificationNone Experience• Two (2) years of related experience required. Relevant experience may include, clerical customer service, call center / high volume phones (200 calls or more daily), physician office, insurance billing, or other health care related• Additional (1) year clinical experience (CMA, MA, CNA), or experience in a health care or hospitality-related industry working with a concierge-style or call center service model preferred• A working knowledge of medical terminology preferred• High level of general computer literacy required, may be demonstrated by successful experience with a variety of computer software packages and/or systems.• Must have excellent interpersonal, customer service, and communication skills. • Must be able to perform under stress when confronted with emergency, critical, or unusual situations. • Must be able to multi-task effectively, maintaining a high standard of patient focus while making generalizations, evaluations, or decisions based on sensory or judgmental criteria. Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.

The front office assistant provides support with daily activities for ambulatory/physician office operations. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals. | A high school diploma or equivalent is required. Six months of experience in a clerical office or customer service setting is preferred. | Position Summary Florida Medical Clinic Orlando Health Job Title: Front Office Assistant Full Time: Monday-Friday, 8:00 AM - 5:00 PM. Department: Family Practice Location: Brandon, FL Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor. Why is Florida Medical Clinic Orlando Health your best place to work? ✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.✅ Financial & Retirement – Up to 5% employer match on retirement contributions.✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance. Responsibilities Essential Functions Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required. Obtains accurate and complete patient demographic and insurance information. Processes all requests for medical records according to Orlando Health and department specific policies and procedures. Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately. Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience. Interacts with patients and families in a professional manner. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Participates in Quality Assurance/Quality Indicator activities as assigned. Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies. Assists billing service as requested. Qualifications Education/Training High School graduate or equivalent. Licensure/Certification None. Experience Six (6) months experience in a clerical office, or general business, and/or customer service setting

Handle high-volume patient calls, perform intake triage, schedule appointments, and provide accurate information following clinic protocols. | High school diploma, 2+ years related customer service or call center experience, preferably healthcare-related, strong computer and communication skills, and ability to work onsite. | Position Summary Florida Medical Clinic Orlando Health Onsite training for 8 weeks in Land O' Lakes, FL. Job Summary: To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and community health care providers in a high-volume call center environment. Perform intake triage, appointment scheduling and other patient requests based on provider protocols and Florida Medical Clinic policies and procedures. Why is Florida Medical Clinic Orlando Health your best place to work? ✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs. ✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs. ✅ Financial & Retirement – Up to 5% employer match on retirement contributions. ✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options. ✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance. Responsibilities Essential Functions.• Answers assigned department/queue overflow calls, maintaining approved standards• Answers phones and assists callers • Follows tasking guidelines and provides accurate and complete information • Addresses Web Appointment Requests as assigned • Completes the end of day process • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.• Maintains compliance with all Orlando Health policies and procedures.• Performs all other duties as assigned. Other Related Functions• Performs other incidental and related duties as required and assigned• Maintains an organized and clean work area• Participates in maintenance of clinical supplies Qualifications Education/TrainingHigh School Diploma or equivalent required Licensure/CertificationNone Experience• Two (2) years of related experience required. Relevant experience may include, clerical customer service, call center / high volume phones (200 calls or more daily), physician office, insurance billing, or other health care related• Additional (1) year clinical experience (CMA, MA, CNA), or experience in a health care or hospitality-related industry working with a concierge-style or call center service model preferred• A working knowledge of medical terminology preferred• High level of general computer literacy required, may be demonstrated by successful experience with a variety of computer software packages and/or systems.• Must have excellent interpersonal, customer service, and communication skills. • Must be able to perform under stress when confronted with emergency, critical, or unusual situations. • Must be able to multi-task effectively, maintaining a high standard of patient focus while making generalizations, evaluations, or decisions based on sensory or judgmental criteria. Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.