Florida Medical Clinic

Lead and oversee inpatient nursing unit operations to ensure quality patient care, staff management, regulatory compliance, and financial performance. | Bachelor of Science in Nursing with current RN licensure, required certifications, and at least 2 years acute care nursing plus 1 year leadership experience. | Position Summary Site: FMCOH Wiregrass Ranch Hospital Location: Wesley Chapel, FloridaPosition: Nurse Operations Manager Department: Cardiac Cath Lab Shift: Days Elevating Healthcare in Wesley Chapel and West Florida, Florida Medical Clinic Orlando Health Wiregrass Ranch Hospital is poised to revolutionize healthcare in Wesley Chapel and the broader West Florida region. This five-story, state-of-the-art multi-specialty hospital spans 380,000 square feet, purpose-built to serve one of Florida’s fastest-growing communities with exceptional, outcomes-focused care. Designed for Excellence: Opening with 102 beds, expandable to 300 beds at full build-out 9 advanced operating rooms, including a hybrid OR with real-time imaging capabilities Comprehensive services in cardiology, neurology, oncology, surgery, and more From life-saving procedures to advanced diagnostics, this facility is engineered to meet the evolving needs of our community with precision and compassion. Job Summary Provides leadership & operational oversight for an inpatient direct care unit or units. Accountable for achievement of department and hospital goals in concert with other hospital and medical staff leadership. Responsibilities Essential Functions Evaluates the environment and makes recommendations to ensure delivery of quality service, optimal patient flow and comfort, safety, and compliance with various standards of care, regulatory/governing bodies (e.g., OSHA, JCAHO), infection control, and risk management. Plans, leads, organizes, directs, & evaluates the delivery of patient care to achieve sustained outcomes. Facilitates a healthy environment that promotes patient and team member safety, high reliability of processes and quality outcomes. Embraces workplace diversity and participates in nursing organizational policy formulation and decision-making. Ensures that a continual improvement approach is implemented to measure actual performance against established standards for nursing and patient care. Serves as an agent of change, assisting leaders and team members in understanding the importance, necessity, impact, and process of change. Analyzes, develops, and maintains an effective and efficient nursing delivery model that reflects patient and family needs, ultimately achieving desired outcomes. Participates in the planning and implementation of new technologies, procedures, and services to support day-to-day operations. Identifies, recruits, develops, and retains top talent. Responsible for management of team members including recruitment, development, mentorship, retention, supervision, evaluation, and productivity. Develops and manages unit/department budget and responds in a cost-effective manner to changing patient and team member requirements. Knows and practices sound business and operational excellence. Achieves financial and operational benchmarks by developing capital & operating budgets and monitoring all operational expenses. Assures development, implementation, and evaluation of an evidence-based, quality clinical nursing practice consistent with nursing research, and organizational and national practice standards. Demonstrates initiative and situational leadership skills. Ensures the customer experience is exceptional. Serves as a liaison between team members and nursing administration. Demonstrates professional accountability by maintaining proficiency in assigned role and involvement in professional organizations. Facilitates and supports team member involvement in professional and organizational activities. Holds self and others accountable to Orlando Health’s mission, vision, and values. Demonstrates The Orlando Health Way: Assure, Engage, Unite. Performs all other duties as assigned. Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Uses working knowledge of risk management concepts. Participates in Process Improvement activities as assigned. Interprets the appropriate information needed to identify each patient’s requirements relative to their age-specific needs and to provide nursing care needed as described in the unit/department’s policies and procedures. Qualifications Education/Training Graduate of an approved school of nursing with a Bachelor of Science in Nursing (BSN) required. Master of Science in Nursing (MSN), Doctor of Nursing Practice (DNP), or Bachelor of Science in Nursing (BSN) with Graduate degree in Business or health-related field preferred. Licensure/Certification • Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC). • Current Basic Life Support (BLS) certification. • May require one or more of the following certifications based on the assigned patient population: o Advanced Cardiovascular Life Support (ACLS)o Pediatric Advanced Life Support (PALS) o Neonatal Advanced Life Support (NALS) o Trauma Nurse Core Course (TNCC) • National leadership board certification through the American Nurses Credentialing Center (ANCC) or American Organization for Nursing Leadership (AONL) within 2 years. Experience Two (2) years as a registered nurse in an acute care setting and one (1) year leadership experience.

The front office assistant provides support with daily activities for ambulatory/physician office operations. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals. | A high school diploma or equivalent is required. Six months of experience in a clerical office or customer service setting is preferred. | Position Summary Florida Medical Clinic Orlando Health Job Title: Front Office Assistant Full Time: Monday-Friday, 8:00 AM - 5:00 PM. Department: Family Practice Location: Brandon, FL Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor. Why is Florida Medical Clinic Orlando Health your best place to work? ✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.✅ Financial & Retirement – Up to 5% employer match on retirement contributions.✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance. Responsibilities Essential Functions Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required. Obtains accurate and complete patient demographic and insurance information. Processes all requests for medical records according to Orlando Health and department specific policies and procedures. Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately. Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience. Interacts with patients and families in a professional manner. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Participates in Quality Assurance/Quality Indicator activities as assigned. Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies. Assists billing service as requested. Qualifications Education/Training High School graduate or equivalent. Licensure/Certification None. Experience Six (6) months experience in a clerical office, or general business, and/or customer service setting

Handle high-volume patient calls, perform intake triage, schedule appointments, and provide accurate information following clinic protocols. | High school diploma, 2+ years related customer service or call center experience, preferably healthcare-related, strong computer and communication skills, and ability to work onsite. | Position Summary Florida Medical Clinic Orlando Health Onsite training for 8 weeks in Land O' Lakes, FL. Job Summary: To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and community health care providers in a high-volume call center environment. Perform intake triage, appointment scheduling and other patient requests based on provider protocols and Florida Medical Clinic policies and procedures. Why is Florida Medical Clinic Orlando Health your best place to work? ✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs. ✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs. ✅ Financial & Retirement – Up to 5% employer match on retirement contributions. ✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options. ✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance. Responsibilities Essential Functions.• Answers assigned department/queue overflow calls, maintaining approved standards• Answers phones and assists callers • Follows tasking guidelines and provides accurate and complete information • Addresses Web Appointment Requests as assigned • Completes the end of day process • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.• Maintains compliance with all Orlando Health policies and procedures.• Performs all other duties as assigned. Other Related Functions• Performs other incidental and related duties as required and assigned• Maintains an organized and clean work area• Participates in maintenance of clinical supplies Qualifications Education/TrainingHigh School Diploma or equivalent required Licensure/CertificationNone Experience• Two (2) years of related experience required. Relevant experience may include, clerical customer service, call center / high volume phones (200 calls or more daily), physician office, insurance billing, or other health care related• Additional (1) year clinical experience (CMA, MA, CNA), or experience in a health care or hospitality-related industry working with a concierge-style or call center service model preferred• A working knowledge of medical terminology preferred• High level of general computer literacy required, may be demonstrated by successful experience with a variety of computer software packages and/or systems.• Must have excellent interpersonal, customer service, and communication skills. • Must be able to perform under stress when confronted with emergency, critical, or unusual situations. • Must be able to multi-task effectively, maintaining a high standard of patient focus while making generalizations, evaluations, or decisions based on sensory or judgmental criteria. Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.