Flock Safety

Drive efficiency, cost, and quality improvements by implementing scalable operational processes and partnering with stakeholders to solve delivery problems. | 5+ years in a high-growth operational environment with strong leadership, communication, data analysis, and process improvement skills. | Who is Flock? Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. The Opportunity We are seeking a strategic and execution-driven Product Operations Manager to drive efficiency, cost, and quality improvements across our delivery team. You will ensure that Flock has the infrastructure and operational processes in place to scale rapidly, all the while tackling some of Flock’s largest and most complex operational problems. The ideal candidate is a leader with strong ownership and bias to action – you are comfortable operating at the lowest level of detail while also driving strategic, scalable improvements across multiple stakeholders. The Skillset 5+ years of experience working in a high-growth, high ambiguity, yet operationally rigorous environment Strong leadership and communication skills - you have a proven ability to collaborate effectively with cross-functional teams, influence stakeholders, and drive consensus in a dynamic fast-paced environment. Excellent operational acumen - you are able to spot deficiencies in current processes and implement improvements that scale. High level of ownership - no problem is too big or outside of your scope. You are willing to jump in, help, and own the outcome. Strong bias for action - You are able to launch solutions quickly, test them, and make changes as needed. Analytics Driven - you are able to manipulate data to make insights and identify opportunities and solutions to problems. Identify opportunities to improve existing operations workflows - ultimately you will be responsible for driving better quality outcomes for customers while also lowering cost for the business. Partner with internal and external stakeholders to identify and solve some of the most pressing and complex problems the company faces in delivering products to our customers. Analyze data and build reporting to drive cost improvements across the delivery team. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days Learn about our current operational workflows. You will be introduced to some of the biggest improvement opportunities for the team. Familiarize yourself with team metrics, reporting, and systems used to maximize efficiency across the delivery team. Build relationships with internal and external partners. The First 60 Days Partner with key stakeholders to solve everyday complex problems efficiently and effectively. Tackle problems that our stakeholders are facing and drive operational efficiencies and cost savings for Flock. Leverage tools, resources, and relationships to optimize performance Own team level OKRs to drive better outcomes for customers 90 Days & Beyond Actively strive to exceed team goals Demonstrate your ability to solve complex problems effectively and implement solutions that scale Adapt to constantly changing priorities Salary & Equity In this role, you’ll receive a starting salary between $110,000 and $150,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. Location We’re building the impossible, together. We embrace remote work and welcome applications from exceptional talent across the United States. The Perks 🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, a1nd digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support. 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level. Flock Safety is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock Safety will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock Safety role, please report it to recruiting@flocksafety.com

Lead and manage a remote engineering team focused on aviation software, driving technical strategy and project delivery. | Strong leadership experience, proficiency in TypeScript, ReactJS, Golang, and ability to manage complex projects with CJIS certification. | Who is Flock? Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. The Opportunity The Aviation team is responsible for building world class remotely piloted aircraft and supporting ground systems for public safety customers. To give first responders an eye on the scene, we build flying cameras (drones) that push the boundaries of connectivity, video transmission, power and thermal management, and imaging. We build platforms that are meant to fly thousands of missions without human intervention in harsh environments across the country. We deliver these drones to our customers as a service and ensure they are able to operate them with safety and compliance without the need to become aviation experts themselves. We're looking for an experienced and empathetic Engineering Manager to lead our team. This role requires a blend of technical expertise and strong leadership skills. You should be a strong technical leader who can contribute to architectural discussions, help define technical strategy, and understand the intricacies of a complex system such as this. Our team is fully remote, so you'll need to be an outstanding communicator and proactive about providing asynchronous support and feedback. The Skillset Passionate about building software, with a desire to keep learning and improving. Proven leadership skills, with confidence in leading and supporting engineers to reach their full potential. Skilled in people management: coaching direct reports, driving performance, and fostering career growth. Experienced in project management: leading initiatives from planning through delivery, ensuring milestones and timelines are met. Technically engaged: able to conduct thorough code reviews, set high engineering standards, and hold meaningful technical discussions with the team. Strong proficiency in the following: TypeScript with ReactJS Golang Strong collaboration with Product Management: reviewing specifications, clarifying requirements, and aligning on priorities through agile processes and ceremonies. Motivated by tackling ambiguous problems, creating structure, and driving solutions. Excited to work in a fast-paced, constantly evolving environment and influence the growth of a young company. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Software Engineering Manager at Flock Safety. The First 30 Days Gain a deep understanding of the Aviation team’s mission and the Flock Aerodome product. Establish 1:1’s with team members to understand individual strengths, challenges, and career goals. Learn existing processes, ceremonies, tools, and team agreements for delivering code and projects. Build working knowledge of current projects, timelines, and deliverables. Identify bottlenecks in processes, communication, or execution that impact delivery or team effectiveness. Develop strong collaboration habits with Product Managers to understand specifications, clarify requirements, and align on expectations. The First 60 Days Submit a clear proposal of identified bottlenecks with recommendations for improvement. Collaborate closely with the Director of Engineering to prioritize these bottlenecks and define an action plan. Establish 90-day plans with direct reports, setting clear expectations for growth and performance. Strengthen relationships with stakeholders and cross-functional partners to build alignment and trust. Ensure ongoing project tracking and reporting to provide visibility on progress, risks, and dependencies. 90 Days & Beyond Execute and resolve prioritized bottlenecks, improving efficiency, communication, or delivery pipelines. Ensure the team consistently meets project milestones and timelines. Implement measurable process improvements that enhance code quality, review standards, and team collaboration. Drive strong partnership with Product Managers, ensuring seamless handoff from requirements to delivery. Establish clear, trackable goals for the team and for individual engineers. Continue to build an engaged and motivated team culture, encouraging ownership and accountability.. Salary & Equity In this role, you’ll receive a starting salary of $200,000 - $220,000 as well as stock options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴 Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪 Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼 Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2024, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠 Mental Health: All employees receive an annual subscription to Headspace. 💖 Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸 Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚 ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻 WFH Stipend: $150 per month to cover the costs of working from home. 📚 Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠 Home Office Stipend: A one-time $750 to help you create your dream office. If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level. Flock Safety is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock Safety will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock Safety role, please report it to recruiting@flocksafety.com

As an Analytics Engineer, you will lead the development of analytical solutions that guide key business decisions. You will own data products end-to-end and establish single sources of truth to expand self-service data adoption across Flock. | Candidates should have 5+ years of experience as an Analytics Engineer, BI Engineer, or Data Analyst with a strong track record of turning raw data into insights. Proficiency in SQL, dbt, and Git is essential, along with experience in data modeling and building BI solutions. | Who is Flock? Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. The Opportunity Flock’s rapid growth has created additional demand for analytics support for Product. Specifically, this role will help lead the charge on enhancements to our platform and network data, used daily by our customer experience and product analytics team. In addition, they will own data modeling related to LTE and AWS usage which will empower product, operational, and financial decisions. As an Analytics Engineer, you will: Lead with data by defining, building, and owning end-to-end analytical solutions — from modeling to pipeline to dashboard — that guide key business decisions. Develop with an Analytics-as-Code mindset, leveraging Redshift, dbt, SQL, and Git to deliver scalable, version-controlled data pipelines and trusted metrics. Design streamlined, impactful dashboards (in Sigma) that empower stakeholders with fast, clear insights for strategic decision-making. Own data products end-to-end, taking radical responsibility to establish single sources of truth and expand self-service data adoption across Flock. The Skillset 5+ years of impact-driven experience as an Analytics Engineer, BI Engineer, or Data Analyst, with a track record of turning raw data into business-changing insights Strong communicator and problem-solver, able to design and deliver end-to-end data solutions for complex, ambiguous challenges SQL powerhouse with proven expertise in dbt and Git, driving scalable, version-controlled analytics workflows Data modeling champion, experienced in implementing best practices within enterprise data warehouses to ensure accuracy and performance Builder of modern BI solutions (Sigma experience a strong plus), delivering intuitive dashboards and reports that enable smarter, faster decisions Experience with large data (i.e. device telemetry, network, LTE/AWS data); proven partner to Product and Operations teams Forward-looking innovator, experimenting with AI tools (e.g., Cursor, Glean) to streamline internal workflows and unlock new ways of enabling the business Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. First 30 Days Get up to speed on Flock’s tools, data ecosystem, and customers Take ownership of tickets and begin contributing to our product data architecture Draft the first iteration of updated platform and sharing data model First 60 Days Fully integrated as a Flock Analytics Engineer, embedded in our workflows and team flow Deployment of owned platform and sharing data model Modeled enhancements to LTE data architecture 90 Days & Beyond Deliver a production-ready LTE data model Integrated into AWS reporting pipeline and working towards product and service enhancements Supporting larger Product and Product Operations teams at a strategic level Salary & Equity In this role, you’ll receive a starting salary between $$125,000 - $175,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Own demand generation, partnerships, and full cycle sales targeting Homeowners Associations and Property Management Groups in a defined territory. | 1+ years outbound full-cycle software sales experience, strong pipeline creation, experience with large tech stacks, and located in Atlanta or Boston. | Who is Flock? Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. The Opportunity Are you a self-motivated sales professional who wants to make money selling an innovative technology, while also solving crime? If you thrive in a competitive, fast-paced, and mission-driven environment, this is a game-changing opportunity for you. Flock is looking to add an Account Executive to our growing Community Safety sales team. This person will play a key role in helping the Flock grow, focusing on a single market, owning demand generation, partnerships, and full cycle sales. Your primary customer base is Homeowners Associations (HOAs) and Property Management Groups. Must be located in Atlanta or Boston. The Skillset • Must be located in Atlanta or Boston • 1+ years of outbound full-cycle sales with an emphasis on software sales - closing experience • Prior experience as an SDR/BDR, or experience with sourcing opportunities • Consistent performance in bookings and pipeline creation • Experience in executing deals created through both marketing demand and self-sourced opportunities (referrals and cold calling). • Self-starter mentality with a willingness to learn, take initiative, and produce results in a defined territory. • Experience using outbound sales strategies to develop new business within a defined territory. • Experience working with a large tech stack (Salesforce, ZoomInfo, Salesloft, ect;) • Strong presentation and demonstration skills, both in person and virtually. • Enjoy working in a fast-paced, data-driven sales environment where top of funnel activity is a high priority. • Energized by solving customer's problems- e.g. consultative sales approach. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Marketing Analytics and Insight Manager at Flock Safety. The First 30 Days • Connect with onboarding buddy & schedule shadow calls/demos • Present Your Territory Plan of Attack • Begin building list of 100+ contacts for prospecting The First 60 Days • Connect with top-performing CS TSRs - learn best practices that you can adopt • Connect with 5 Community Liaisons / CROs (Community Resource Officers) to turn into referral sources • Meeting with a current customer 90 Days & Beyond • Contribute to weekly Pod Syncs • Master Tech Stack (meaning you can complete job w/ little assistance) • Generate a min of 3 referral opportunities from the Community Liaisons / CROs (Community Resource Officers) you established a relationship with The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. • Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. • The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. • The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. • The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. Salary & Equity In this role, you’ll receive an OTE of $125,000, stock options, and uncapped commissions. The Perks Flexible PTO: We seriously mean it, plus 11 company holidays. Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. WFH Stipend: $150 per month to cover the costs of working from home. Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level. Compensation Range: $69K

As a Permitting Associate, you will support the Permitting Manager in the permitting application process and collaborate with cross-functional teams to expedite the permitting process. You will coordinate permitting support for multiple projects to ensure timely delivery and manage unique permitting requirements for installations across the country. | The role requires 1-2 years of experience in permitting or project management, along with strong interpersonal and communication skills. Candidates should demonstrate problem-solving abilities, organizational skills, and a readiness to take ownership of their work. | Who is Flock? Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. The Opportunity Flock Safety’s Permitting Team is a service organization dedicated to supporting Flock's customer delivery objectives by establishing a foundation for consistent and timely permitting deliverables. The Permitting Team plays a crucial role in the planning and delivery of Flock's suite of products through effective communication and coordination with cross-functional teams. They receive proper permissions from roadway jurisdictions nationwide for Flock's customers; ensuring seamless product installations at the right locations, with the right equipment, and within optimal timelines. The Permitting team upholds Flock's core value, "Do the Work," by expediting the implementation timeline and ensuring a smooth customer journey while providing Flock's innovative products to rapidly eliminate crime. As a Permitting Associate, you will be responsible for supporting the Permitting Manager on all aspects of the permitting application process. You will collaborate with cross-functional teams such as the AutoCAD Team, Project Management Office (PMO), Deployment Specialists, and the Product Operations Team to expedite the permitting process and exceed customer expectations. Coordinate the Permitting Support for 100+ projects with cross-functional teams to ensure timely delivery to permitting jurisdictions. Manage unique permitting and product requirements to ensure customers receive proper permissions for installations across the country. Demonstrate agility and innovative thinking to swiftly identify and implement creative solutions for various permitting challenges and obstacles. Utilize data-driven approaches, leveraging performance dashboards and analytics to track and monitor project performance, making data-backed decisions and recommendations. The Skillset 1-2 of experience in Permitting or Project Management experience Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and build strong relationships. Experience working in a fast-paced and high throughput role that has direct impact on a team’s performance. Strong problem-solving and decision-making skills, with the ability to navigate complex situations and make sound judgments. Excellent organizational and time management abilities, capable of prioritizing tasks, managing multiple projects simultaneously, and meeting deadlines. Demonstrated leadership qualities, including the ability to motivate and inspire your team, foster a positive work culture, and drive performance excellence. Driven individual ready to “do the work.” Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Permitting Associate at Flock Safety. The First 30 Days Proficient in Permitting processes and tools Know where to find information pertinent to permitting our products Able to answer basic questions about our products and installation process Solid foundation for success in your role The First 60 Days Develop problem-solving skills to proactively identify issues and address challenges before they arise Comprehensive understanding of the different types of permits commonly required and how to fill those out Develop strong documentation management skills 90 Days & Beyond Own assigned permitting portfolio end to end in all assigned regions from start to finish Use data & metrics to set goals, track & report on performance and improvement Salary & Equity In this role, you’ll receive a starting salary of $70,000 as well as stock options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Lead and manage cross-functional IT projects within the Revenue domain, ensuring on-time delivery, stakeholder alignment, and scalable PMO practices. | 6+ years IT project management experience with at least 3 years senior role, expertise in SaaS/cloud systems like Salesforce and CPQ, strong stakeholder communication, and familiarity with Lead-to-Order and revenue operations. | Who is Flock? Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. The Opportunity The IT Business Systems organization develops and maintains Flock’s internal SaaS platforms, enabling us to scale efficiently and deliver solutions in a high-growth environment! We are seeking a Senior IT Project Manager to lead initiatives within the Revenue domain, driving cross-functional projects across key systems such as Salesforce, CPQ, CLM, and Billing platforms. The ideal candidate will have a proven track record of managing complex IT projects end-to-end, deep familiarity with Lead-to-Order processes, and the ability to align technical execution with business priorities. This position is an essential partner to ensure our Revenue teams can operate at scale with streamlined systems and processes and new product/pricing introductions. Specifically, this person will play a critical role in structuring project delivery, coordinating across business stakeholders and technical teams, and ensuring on-time, high-quality outcomes that support the company’s growth. The Skillset 6+ years of experience managing IT projects, with at least 3 years in a senior or lead role Proven experience leading cross-functional IT implementation, optimization, and/or integration projects on SaaS/cloud-based business systems (e.g., Salesforce, CPQ, Billing, NetSuite, DocuSign) Strong background in managing the full IT project lifecycle: requirements gathering, build/configuration, testing, training, deployment, and post-go-live support Demonstrated ability to own project scope, workplans, stakeholder communications, and governance deliverables Experience documenting business requirements, functional design specifications, and end-user training materials Strong facilitation skills for current and future state process mapping, gap analysis, and business case development Excellent stakeholder management skills with a proven ability to build collaborative relationships across Sales, Marketing, Success, Legal, Finance, and Product teams Exceptional written and verbal communication skills; able to convey complex information to both technical and non-technical audiences Experience with risk/issue management, mitigation planning, and project post-mortem reviews to measure ROI against business cases Knowledge of procurement processes and experience partnering with Procurement and InfoSec on vendor RFPs, contracts, and SOW reviews Highly organized, detail-oriented, and self-driven, with a strong sense of ownership and accountability Experience working in a fast-paced, high-growth startup environment, with the ability to adapt quickly, manage ambiguity, and deliver results Direct experience with Lead-to-Order processes, including quoting, contract management, billing, and revenue operations preferred Familiarity with SaaS business models and recurring revenue processes preferred Familiarity with Agile methodologies and hybrid PMO practices in high-growth startup environments preferred Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days Get up to speed on Flock’s culture, IT project lifecycle, internal systems (e.g., Salesforce, CPQ, NetSuite), and PMO processes. Meet key Revenue stakeholders (Sales, Marketing, Legal, Finance) to understand their priorities, current project portfolio, and pain points. Review current IT project roadmap, in-flight initiatives, and backlog of requests related to Revenue systems. Take ownership of 1-2 smaller Revenue projects. The First 60 Days Take ownership of a mid-sized Revenue-related project; manage scope, communications, and timelines in partnership with IT and impacted business departments. Facilitate working sessions to define business requirements, build project plans, and document success criteria. Set up project governance cadences (e.g., status reports, risk logs, stakeholder comms) and align cross-functional partners. 90 Days & Beyond Lead cross-functional execution of multiple IT projects through build, test, training, and go-live while ensuring stakeholder alignment and measurable outcomes. Contribute to scalable PMO practices and tooling to support effective project intake, prioritization, and delivery across the org. Continue delivering high-impact projects in the Lead-to-Order space, with a focus on quality, system usability, and business value. Salary & Equity In this role, you’ll receive a starting salary between $110,000-132,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Lead and grow a small team developing software for autonomous drones, contributing hands-on to real-time embedded systems including video processing, multi-agent control, autopilot, and path planning. | Experience leading small teams, strong C++/Rust skills for low-level systems, embedded Linux real-time system expertise, robotics and autonomy knowledge, hardware interfacing, and ownership mindset. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity As Flock expands its investment in Drones for first responders, we are building out a team of talented engineers to shape the future of autonomous systems. We’re looking for a leader who is not only excited to manage and grow this team, but who is also deeply hands-on and ready to contribute technically. In this role, you’ll guide a small, focused team operating at the intersection of robotics, embedded software, and autonomy — while rolling up your sleeves to work directly on the software stack that powers our drones. This includes everything from video processing and multi-agent control architecture, to autopilot, GNC (guidance, navigation, and control), and path planning. We’re not looking for a narrow specialist — you should be systems-minded, comfortable navigating between layers of the stack, and energized by real-time, safety-critical systems that actually ship. In addition to technical contributions, you’ll be responsible for setting direction, evolving our infrastructure and deployment pipeline for autonomous vehicles, and building the culture, tools, and processes that allow the team to scale. This is a high-impact leadership role for someone who thrives in fast-moving environments, values deep collaboration, and knows how to create clarity and momentum even when the path forward isn’t obvious. You’ll be joining a low-ego, high-talent group, and your impact will be felt in the people you lead, the technology you help deliver, and the foundation you lay for Flock’s future in autonomy. The Skillset Experience leading small teams Strong proficiency in C++ and/or Rust for performance-critical, low-level systems Experience implementing near-real-time systems on embedded Linux computers Deep understanding of real-time systems, robotics middleware, or autonomy stacks Familiarity with guidance, navigation, and control (GNC) and/or path planning algorithms Experience developing or integrating with autopilot software (e.g., PX4, ArduPilot, custom stacks) Comfort working close to hardware — interfacing with sensors, actuators, and low-level I/O protocols Systems thinking — ability to reason across architecture layers and make tradeoffs Ownership mindset — you take initiative, move fast, and operate well in ambiguity Strong cross-functional collaboration and low-ego communication style Nice to Haves: Exposure to multi-agent systems or distributed control architectures Experience with onboard video processing, especially in resource-constrained environments Familiarity with deployment tooling or infrastructure for autonomous systems (e.g., OTA updates, field ops, telemetry) Knowledge of simulation environments for robotics (e.g., Gazebo, AirSim) Prior experience in safety-critical, mission-critical, or regulated environments Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days Gain an in-depth understanding of Flock’s devices, cloud systems, and customer requirements. Familiarize yourself with the device software architecture. Connect with members of the Framework, Applications, and Quality teams. Understand the software release process we will be following. The First 60 Days Take on more autonomy by defining software requirements for product requirements. Work with product management to ensure that tickets to be worked are fully complete. Complete from code to release 3 more tickets. 90 Days & Beyond In discussion with your manager, identify a section of the system architecture that you would like to own going forward. Identify gaps between what currently exists and what needs to exist for your chosen system. Create software requirements for your system (tickets) to track the gap as it narrows. The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. Salary & Equity In this role, you’ll receive a starting salary between $200,000 and $220,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Design, build, and lead scalable customer success programs including digital touch, onboarding, renewals, and automation/AI pilots to improve customer engagement and retention. | 10+ years in Customer Success or related roles in SaaS, experience building digital touch and onboarding programs, strong program management, automation/AI piloting, leadership, and data-driven mindset. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity The Director, Customer Success Programs & Innovation will be responsible for designing, building, and leading scalable programs that ensure all customers—across every segment—experience consistent, high-quality engagement and value realization. This leader will oversee the development of a Digital Touch program for customers without dedicated CSMs, build and operationalize a scalable onboarding framework, and design a standardized renewals approach. Additionally, they will serve as the agentic lead for Customer Success, piloting automation and AI across CS workflows to improve efficiency, consistency, and impact. This role requires a strategic and operational leader who can translate vision into execution, collaborate across Sales, Support, and Solution Engineering, and deliver engagement models by customer tier: self-service, pooled specialist, or CSM-delivered. Key Responsibilities Program Leadership & Scale • Build and lead the Digital Touch program/team to deliver proactive, scalable engagement for customers without assigned CSMs. • Design, implement, and continually optimize a scalable onboarding process that ensures consistent training, compliance, and credentialing across customer segments. • Develop and operationalize a standardized renewals program, ensuring clear processes, playbooks, and ownership. • Standardize onboarding, training, renewals, digital touch, and Voice of Customer (VoC) programs to ensure consistency, repeatability, and measurable impact. Automation & AI Innovation • Act as the agentic lead for Customer Success, piloting automation and AI solutions to drive efficiency and enhance customer experience. • Identify and prioritize workflows for automation, ensuring measurable improvements in adoption, engagement, and renewal outcomes. Tiered Engagement Model • Deliver differentiated engagement methods based on customer tier: • Self-Service: Knowledge base, automated onboarding, digital content, and customer community. • Specialist-Delivered: Digital Touch programs and pooled CS support for mid/long-tail accounts. • CSM-Delivered: High-touch engagements for strategic accounts. Cross-Functional Collaboration & Enablement • Partner with Solution Engineering, Support, Sales, and Product to align CS programs with customer needs and business goals. • Drive consistent measurement and reporting of program outcomes, feeding insights back into GTM strategy. • Build internal enablement materials and training to ensure Customer Success teams adopt and execute standardized processes effectively. The Skillset To succeed in this role, you will need a blend of strategic program design, operational excellence, and customer-centric leadership. You should be comfortable building and scaling cross-functional initiatives, leading teams that deliver both human and digital engagement, and piloting automation and AI to transform how Customer Success operates. The ideal candidate will have a passion for customer outcomes, a deep understanding of SaaS success drivers, and the ability to translate strategy into scalable, repeatable processes. The key priorities are: • 10+ years of experience in Customer Success, Programs, or related functions within a high-growth SaaS or enterprise technology environment. • Proven success in building and scaling Digital/Tech-Touch programs, onboarding frameworks, and renewals strategies. • Strong program management expertise with the ability to drive cross-functional alignment across Sales, Support, Product, and Solution Engineering. • Experience piloting and operationalizing automation and AI workflows in customer-facing functions. • Deep understanding of customer segmentation, adoption levers, and recurring revenue models. • Excellent leadership, communication, and change management skills, with a track record of coaching teams and influencing senior stakeholders. • Data-driven mindset with the ability to define KPIs, measure outcomes, and iterate programs for continuous improvement. This role is ideal for a results-oriented builder who thrives in a fast-paced environment and is excited about shaping the future of how Customer Success scales across all segments. If you’re passionate about driving customer outcomes through innovation, automation, and standardized programs, we’d love to hear from you. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days • Assess current onboarding, renewals, digital touch, and Voice of Customer programs. • Build relationships with Customer Success, Support, Sales, and Solution Engineering leaders. • Define baseline metrics, program gaps, and automation/AI pilot opportunities. The First 60 Days • Design the Digital Touch program framework and begin piloting for non-CSM accounts. • Draft a standardized onboarding playbook with milestones, training, and compliance steps. • Establish a renewals process design with clear ownership and workflows. • Launch at least one automation/AI pilot to improve CS efficiency. 90 Days & Beyond • Roll out a scalable Digital Touch engagement model across segments. • Operationalize standardized onboarding and renewals processes company-wide. • Launch Voice of Customer program with feedback loops into Product and GTM. • Track, report, and optimize outcomes against defined KPIs for retention, adoption, and efficiency. The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. • Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. • The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. • The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. • The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. • The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. Salary & Equity In this role, you’ll receive a starting salary of $243,200 and bonus of $60,800 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Design, build, and lead scalable customer success programs including digital engagement, onboarding, renewals, and automation pilots to improve customer outcomes and operational efficiency. | 10+ years in Customer Success or related SaaS roles with proven program management, leadership, automation/AI experience, and ability to collaborate cross-functionally. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity The Director, Customer Success Programs & Innovation will be responsible for designing, building, and leading scalable programs that ensure all customers—across every segment—experience consistent, high-quality engagement and value realization. This leader will oversee the development of a Digital Touch program for customers without dedicated CSMs, build and operationalize a scalable onboarding framework, and design a standardized renewals approach. Additionally, they will serve as the agentic lead for Customer Success, piloting automation and AI across CS workflows to improve efficiency, consistency, and impact. This role requires a strategic and operational leader who can translate vision into execution, collaborate across Sales, Support, and Solution Engineering, and deliver engagement models by customer tier: self-service, pooled specialist, or CSM-delivered. Key Responsibilities Program Leadership & Scale • Build and lead the Digital Touch program/team to deliver proactive, scalable engagement for customers without assigned CSMs. • Design, implement, and continually optimize a scalable onboarding process that ensures consistent training, compliance, and credentialing across customer segments. • Develop and operationalize a standardized renewals program, ensuring clear processes, playbooks, and ownership. • Standardize onboarding, training, renewals, digital touch, and Voice of Customer (VoC) programs to ensure consistency, repeatability, and measurable impact. Automation & AI Innovation • Act as the agentic lead for Customer Success, piloting automation and AI solutions to drive efficiency and enhance customer experience. • Identify and prioritize workflows for automation, ensuring measurable improvements in adoption, engagement, and renewal outcomes. Tiered Engagement Model • Deliver differentiated engagement methods based on customer tier: • Self-Service: Knowledge base, automated onboarding, digital content, and customer community. • Specialist-Delivered: Digital Touch programs and pooled CS support for mid/long-tail accounts. • CSM-Delivered: High-touch engagements for strategic accounts. Cross-Functional Collaboration & Enablement • Partner with Solution Engineering, Support, Sales, and Product to align CS programs with customer needs and business goals. • Drive consistent measurement and reporting of program outcomes, feeding insights back into GTM strategy. • Build internal enablement materials and training to ensure Customer Success teams adopt and execute standardized processes effectively. The Skillset To succeed in this role, you will need a blend of strategic program design, operational excellence, and customer-centric leadership. You should be comfortable building and scaling cross-functional initiatives, leading teams that deliver both human and digital engagement, and piloting automation and AI to transform how Customer Success operates. The ideal candidate will have a passion for customer outcomes, a deep understanding of SaaS success drivers, and the ability to translate strategy into scalable, repeatable processes. The key priorities are: • 10+ years of experience in Customer Success, Programs, or related functions within a high-growth SaaS or enterprise technology environment. • Proven success in building and scaling Digital/Tech-Touch programs, onboarding frameworks, and renewals strategies. • Strong program management expertise with the ability to drive cross-functional alignment across Sales, Support, Product, and Solution Engineering. • Experience piloting and operationalizing automation and AI workflows in customer-facing functions. • Deep understanding of customer segmentation, adoption levers, and recurring revenue models. • Excellent leadership, communication, and change management skills, with a track record of coaching teams and influencing senior stakeholders. • Data-driven mindset with the ability to define KPIs, measure outcomes, and iterate programs for continuous improvement. This role is ideal for a results-oriented builder who thrives in a fast-paced environment and is excited about shaping the future of how Customer Success scales across all segments. If you’re passionate about driving customer outcomes through innovation, automation, and standardized programs, we’d love to hear from you. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days • Assess current onboarding, renewals, digital touch, and Voice of Customer programs. • Build relationships with Customer Success, Support, Sales, and Solution Engineering leaders. • Define baseline metrics, program gaps, and automation/AI pilot opportunities. The First 60 Days • Design the Digital Touch program framework and begin piloting for non-CSM accounts. • Draft a standardized onboarding playbook with milestones, training, and compliance steps. • Establish a renewals process design with clear ownership and workflows. • Launch at least one automation/AI pilot to improve CS efficiency. 90 Days & Beyond • Roll out a scalable Digital Touch engagement model across segments. • Operationalize standardized onboarding and renewals processes company-wide. • Launch Voice of Customer program with feedback loops into Product and GTM. • Track, report, and optimize outcomes against defined KPIs for retention, adoption, and efficiency. The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. • Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. • The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. • The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. • The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. • The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. Salary & Equity In this role, you’ll receive a starting salary of $243,200 and bonus of $60,800 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

As a Service Design Specialist, you will design, implement, and refine AI-powered service experiences across the customer journey. You will partner cross-functionally to identify automation opportunities and drive continuous improvement in customer support systems. | Candidates should have 2+ years of experience in service design or related fields, with a strong understanding of customer journey mapping and AI agent deployment. Proficiency in tools like Miro and Figma, along with experience in configuring AI agents, is essential. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity Flock Safety’s mission is to build safer communities through technology, and as a Service Design Specialist, you’ll play a pivotal role in revolutionizing customer support. In this systems-driven position, you’ll design, implement, and refine AI-powered service experiences across the customer journey, creating solutions that scale efficiently while deepening customer empathy. Specializing in service workflow and AI agent design, you’ll map support journeys, architect operationally robust workflows, and optimize interactions at every touchpoint. You’ll be a part of the end-to-end process of AI agent deployment—including strategy, configuration, integration, and ongoing measurement—leveraging best-in-class platforms and tools to align outcomes with Flock’s brand and policy standards. Your work will involve partnering cross-functionally with Product, Support, Engineering, and Operations to identify automation opportunities, drive continuous improvement, and embed service design into larger business transformation initiatives. Success in this role means bringing clarity and efficiency to complex support systems, enabling AI-driven solutions that not only resolve customer queries but elevate the overall support experience—helping Flock Safety achieve its goal of reducing crime by empowering communities nationwide. How you’ll make an impact: Participate in the development and maintenance of customer support journey maps and service blueprints, identifying friction points, handoff breakdowns, and areas for improvement Architect, launch, and maintain AI agent solutions within omnichannel platforms, leveraging platform capabilities Define and prioritize use cases for automation, align them to business goals, and oversee safe, scalable rollouts using phased or fast-track approaches Identify quick-win automation opportunities by analyzing support conversation data for repetitive or complex queries that can be resolved by AI Agents Configure AI behavioral rules (voice, tone, escalation protocols), and orchestrate integration with Salesforce Service Cloud, Slack, JIRA, and Zoom Phone Track metrics like resolution rate, containment rate, time saved, CX Score, and CSAT Set up feedback loops to surface gaps and drive ongoing training and optimization cycles Document AI agent deployment playbooks, SOPs, and performance insights Regularly audit knowledge sources, configuration, and integrations to ensure the AI agent’s outcomes align with brand, policy, and quality standards Partner with Support, Product, Engineering, and Operations to embed service design into broader change management initiatives and business transformation strategies The Skillset 2+ years of experience in service design, customer experience, support operations, or related fields Strong understanding of customer journey mapping, service blueprinting, and process design methodologies Hands-on experience implementing or optimizing customer facing AI agents Direct experience deploying, configuring, or evaluating advanced AI agents in customer support platforms Fluency in mapping and optimizing complex customer journeys, including hybrid AI/human workflows Experience configuring AI agent rules for brand-aligned tone and escalations. Proficient in tools like Miro, Lucidchart, Figma (for journey mapping/service blueprints), and AI agent platforms Outstanding ability to communicate, present roadmaps, and drive adoption across stakeholders Bonus: Experience scaling AI agents and workflows in SaaS or technology-led environments; familiarity with agile, ITSM, or enterprise deployment requirements What to Expect in Your First 90 Days We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe 90-day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired at Flock Safety. The First 30 Days: Onboard into current support systems, journey maps, and tooling infrastructure. Shadow support agents, team leads, and operations managers to understand current-state workflows and challenges. Audit current workflows and pain points, including areas that AI could resolve or improve. Shadow CX teams to understand real-world challenges and identify quick-win automation topics. The First 60 Days: Configure, test, and refine AI agent behaviors, tone, escalation, and knowledge sources. Deliver updated customer journey maps incorporating both AI and human resolution paths for various channels, including chat, voice, and email. Lead rollout and evaluation of AI agent(s), measuring against defined success criteria. Present actionable roadmap for phased expansion and continuous improvement. 90 Days & Beyond: Govern ongoing performance, deliver insights and optimization recommendations. Document learnings and SOPs for future deployments. Drive a culture of experiment-driven improvement and embed AI agent design into support team operations. The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. Assessment: Complete a assessment to test your skills pertaining to the role, Peer/Panel Interview: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Salary & Equity In this role, you’ll receive a starting salary of up to $72,000, along with Flock Safety Stock Options. The base salary is determined by factors such as job-related experience, education, training, and market indicators. Your recruiter will discuss this in detail during our initial conversation. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

As a Forward Deployed Engineer, you will deliver solutions to clients' challenges by collaborating directly with them to design and implement technical solutions. This role involves troubleshooting, integrating products, and providing ongoing technical support to ensure client satisfaction. | Candidates should have a Bachelor's degree in a relevant field and proficiency in programming languages such as Python or Java. Experience with cloud platforms and strong problem-solving skills are also essential. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity As a Forward Deployed Engineer at Flock Safety, you will be at the forefront of delivering cutting-edge solutions to our clients' most challenging problems. You will collaborate directly with customers to understand their needs, design and implement technical solutions, and ensure the successful deployment and integration of our products. This role combines software engineering, systems integration, and client engagement, requiring a unique blend of technical prowess and interpersonal skills. What You’ll Do: On-site troubleshooting and resolution of integration bottlenecks. Light scripting (SQL queries, data transforms). Research and adapt to new systems (approx. 20% of time). Serve as technical liaison with customers, instilling confidence and managing multi-stakeholder environments. Collaborate with engineering, integration managers, and implementation teams, including product managers and other engineers, to enhance product features based on client feedback. Engage with clients to identify and understand their complex technical challenges. Design, develop, and deploy scalable software solutions tailored to client needs. Integrate and optimize our products within diverse client environments, ensuring seamless operation. Provide technical support and troubleshooting during and after deployment, ensuring client satisfaction. Contribute to the development of internal tools and processes to improve deployment efficiency and effectiveness. About You: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. Proficiency in programming languages such as Python, Java, C++, or JavaScript. Experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes). Strong problem-solving skills and the ability to think critically and analytically. Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Open to 25-50% travel to client sites as needed. Preferred Qualifications: Experience in data analysis, machine learning, or big data technologies. Familiarity with DevOps practices and tools. Prior experience in a client-facing or consulting role. Security clearance or the ability to obtain one, if required for specific clients. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days Get immersed in the product, its value, and its users. Understand onboarding goals and known friction points. Begin shadowing real deployments immediately. Begin facilitating onboarding and training sessions with support. Start building repeatable templates based on live experience. Identify top priorities for scalable onboarding assets. The First 60 Days Independently own deployment onboarding. Refine and iterate content and processes. Continue scaling documentation and improve delivery quality. 90 Days & Beyond Drive consistency in onboarding and training. Share findings and playbooks with internal teams. Lay the groundwork for scale and repeatability. The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. Salary & Equity In this role, you’ll receive a salary up to $130,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Explore and analyze data, create and deploy predictive and prescriptive models, and collaborate with stakeholders to drive business decisions. | 3+ years in data science or AI/ML engineering, strong Python and SQL skills, experience with data modeling and visualization tools, and ability to communicate complex solutions. | Location Remote - USA Employment Type Full time Location Type Remote Department Engineering Compensation $175K – $190K • Offers Equity Where you fall within the compensation range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal growth. During your call with one of our recruiters, they can further clarify the salary range and our total compensation. Overview Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity As a Senior Data Scientist, you will explore and analyze data, create data models, and use advanced analytical and modeling techniques to build and deploy predictive and prescriptive tools to help drive critical business decisions. The Skillset • BS/MS in Analytics, Data Science, Computer Science, Mathematics, Statistics, Engineering or related field, or equivalent industry experience • 3+ years proven experience as a data/decision scientist or AI/ML engineer • Strong experience using Python and its core AI/ML/OR packages • Strong SQL and data processing skills • Experience developing data models, with exposure/experience with dbt a strong plus • Experience building predictive, simulation, or optimization models • Experience in data visualization tools (ex. Sigma, Tableau) • Exposure to cloud infrastructure platforms and deployment patterns • Ability to communicate with business partners and drive for solutions to complex and abstract problems • Effectively communicate, and seek to understand and be understood Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days • Learn our tech stack, internal toolkit, and data science standard patterns and processes • Get to know the technical teams you’ll work closely with and the stakeholder groups you’ll be building tools for • Deep dive into existing data science projects logic and architecture, and SQL data models • Onboard to your first Data Science project and begin implementing your own model enhancements The First 60 Days • Deploy your own enhanced versions of the Data Science project you own, including SQL data models and python science model development • Begin developing a new Data Science project from the ground up, including roadmap development with business stakeholders, science methodology proposal, and architecture design • Build, test, and enhance your own models from the ground up 90 Days & Beyond • Be fully independent within our end-to-end automation and deployment infrastructure • Implement automated monitoring and testing for your models • Continuously refine and enhance your owned projects • Begin onboarding and developing further data science use cases to support strategic business needs The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. • Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. • The Hiring Manager Interview: You'll meet with your potential future manager for a deep dive into the role, the team, and what success looks like at Flock. Expect a mix of technical questions and big-picture conversation—this is your opportunity to connect with someone who speaks your language and get into the details of the work. • The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. • The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. Salary & Equity In this role, you’ll receive a starting salary between $175,000-$200,000 as well as Flock Safety Stock Options. The Perks Flexible PTO: We seriously mean it, plus 11 company holidays. • ️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. WFH Stipend: $150 per month to cover the costs of working from home. Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. Home Office Stipend: A one-time $750 to help you create your dream office. Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

The Customer Success Technologist serves as the go-to technical resource for agency admins, analysts, and training leads, accelerating time-to-value and strengthening long-term adoption. This role bridges the gap between Customer Success, Product, Engineering, and Support to drive adoption and improve the overall customer experience. | Candidates should have experience in customer support and technical troubleshooting, as well as the ability to deliver training and enablement programs. Strong collaboration skills and a technical background are essential for success in this role. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity The Customer Success Technologist (CST) is a hybrid technical enablement and support role that accelerates time-to-value and strengthens long-term adoption by serving as the go-to technical resource for agency admins, analysts, and training leads. CSTs also act as internal product experts, supporting CSMs with enablement, product training, and daily technical questions. This role bridges the gap between Customer Success, Product, Engineering, and Support to drive adoption, improve the customer training experience, and improve the overall customer experience. The Skillset Customer Support & Troubleshooting: Serve as the technical point of contact for frontline users (admins, analysts, training leads). Triage inbound questions from customers and resolve or escalate in partnership with Support, Engineering, or Product. Provide ongoing technical support and ensure timely resolution of admin-level issues. Training & Enablement: Deliver onboarding and refresher trainings (virtually and on-site) tailored to users such as patrol officers, analysts, and administrators. Own and execute “Train the Trainer” programs to scale internal agency enablement. Communicate product updates and platform enhancements to drive feature adoption and engagement. Internal Product SME & CSM Enablement: Act as the first point of contact for CSMs seeking product knowledge, workflow guidance, or technical answers. Partner with Product, PMM, and Enablement teams to: Stay aligned with the roadmap and upcoming releases. Ensure all enablement materials and customer-facing resources are accurate and up to date. Implement internal train-back programs and role-based learning. Join customer calls and support escalations as needed to provide technical expertise. Cross-Functional Collaboration & Feedback Loop: Collaborate with Product, Engineering, and Support to document customer pain points and identify opportunities for product improvement. Support testing and rollout of new features with key customer partners. Advocate for the frontline user experience across internal teams. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days Focus: Quickly integrate into Safe City support and CST operations. Key Actions: Support Safe City accounts and triage inquiries. Participate in trainings (live + virtual) and join account syncs. Partner with CSMs for onboarding and early adoption. Connect with cross-functional teams on escalations and product updates. Review and refresh enablement materials. The First 60 Days Focus: Standardize CST processes and scale support across Safe City accounts. Key Actions: Continue Safe City technical support and trainings. Lead monthly feature walkthroughs and best practices for CSMs. Share roadmap updates and support PMM communications. Build a Slack-based FAQ for internal use. Identify process gaps and improve escalation paths with Product/Support. 90 Days & Beyond Focus: Own technical guidance for Safe City accounts and drive process improvements. Key Actions: Analyze training metrics and ticket trends. Lead feature rollout or feedback session with customers. Align with PM, Marketing, and Enablement to refine training strategy. Evaluate and improve customer-facing collateral. The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. [Recruiter will adjust this based on the level appropriate standardized interview plans] Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. Salary & Equity In this role, you’ll receive a base of $119,200 plus $29,800 bonus and Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.