Flock Safety

The Lead Aviation Support Engineer will ensure reliable day-to-day operations for customers while serving as the technical bridge between frontline support, engineering, and operations. This role involves providing advanced technical guidance, resolving case escalations, and delivering feedback for product development. | Candidates should have over 10 years of experience in technical support or engineering, with expertise in troubleshooting robotic or autonomous systems. A strong knowledge of Embedded Linux, electrical and mechanical hardware, and general IT understanding is essential. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Team The Aviation team is responsible for building world class remotely piloted aircraft and supporting ground systems for public safety customers. To give first responders an eye on the scene, we build flying cameras (drones) that push the boundaries of connectivity, video transmission, power and thermal management, and imaging. We build platforms that are meant to fly thousands of missions without human intervention in harsh environments across the country. We deliver these drones to our customers as a service and ensure they are able to operate them with safety and compliance without the need to become aviation experts themselves The Opportunity Flock is accelerating growth in the Drone as a First Responder (DFR) market by building and managing robust in-house DFR infrastructure. The Lead Aviation Support Engineer will be pivotal in ensuring reliable day-to-day operations for our customers while serving as the technical bridge between frontline support, engineering, and operations. In this role, you will: Provide advanced technical guidance to Tier 2 support for general troubleshooting. Own and resolve case escalations for Tier 3 support in partnership with the engineering development team. Deliver critical feedback loops to engineering for iterative product development. Collaborate with operations to drive customer issue resolution. The Skillset 10+ years of experience in a technical support, engineering, or related role. Proven expertise troubleshooting and remotely supporting robotic or autonomous systems. Strong working knowledge of Embedded Linux environments. Familiarity with electrical and mechanical hardware (motors, sensors, controllers). General IT understanding of networking and cloud infrastructure. Ability to collaborate cross-functionally with engineering and development teams to resolve technical issues. Strong organizational skills for issue tracking, escalation management, and documentation. Experience interfacing directly with customers in high-stakes or technical contexts. Ability to review logs, trace faults, and perform in-depth troubleshooting of complex systems. Skilled in producing clear troubleshooting guides and knowledge base content for Tier 2 support. Preferred Qualifications: Experience analyzing historical robotic path and telemetry data (e.g., RViz, PX4Tools, or similar). Background in teleoperation of robotic systems. Experience managing or leading technical support teams. Hands-on experience with AWS and cloud technologies, including visualization and database tools (Grafana, Sigma, Tableau, etc.). Experience in drone or aviation systems and/or FAA Part 107 certification Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days Gain a strong understanding of Flock’s aviation product goals, architecture, and overall system design. Acquire, configure, and validate the hardware and software tools required to operate within the DFR ecosystem. Participate in hands-on testing and bring-up activities for Flock’s aviation products. The First 60 Days Expand your knowledge of Flock’s broader organizational structure and full product portfolio. Define key control points and processes required for effective remote support of aviation products. Initiate development of a dashboard to monitor fleet-wide health, reliability, and operational performance. 90 Days & Beyond Take an active role in testing, deployment, and operational support of Flock aviation products. Build and maintain a scalable library of support documentation and troubleshooting resources. Provide structured feedback to engineering and operations teams, driving continuous reliability and product improvements. Salary & Equity In this role, you’ll receive a starting salary between $150,000 - 175,000 as well as Flock Safety Stock Options. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

The Quality & Training Lead will ensure customer support agents deliver exceptional experiences and will design and deliver training for tools and workflows. This role also involves leading the Quality Assurance program to track and improve support interactions. | Candidates should have 3+ years of experience in QA, training, or learning & development within a support environment. Strong analytical skills and experience with support platforms are essential. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity As the Quality & Training Lead on our Voice of Customer and Quality team, you’ll play a key role in ensuring our customer support agents deliver exceptional, consistent experiences across every channel. You’ll design and deliver training for back-of-house (BOH) tools, copilots, and workflows, helping agents resolve issues faster and with higher accuracy. You’ll also lead our Quality Assurance program which will own tracking, scoring, and improving both Human and AI-assisted support interactions to raise the bar for every customer touchpoint. This role is for someone who thrives at the intersection of teaching, process improvement, and quality management. You’ll collaborate closely with Support Delivery, Technical Support, and Product teams to create clear SOPs, refine workflows, and identify where targeted training or quality initiatives can have the biggest impact. How you’ll make an impact: Develop and deliver training programs, back of house tools, AI copilots, and internal workflows to increase agent efficiency and resolution speed Refine and document SOPs, escalation paths, and workflows to address customer pain points and streamline the agent experience. Establish, manage, and continuously improve a QA program that evaluates agent performance across all support channels. Analyze QA data to identify trends in customer sentiments, performance gaps, and opportunities for improvement. Collaborate with cross-functional teams to embed quality and training feedback into product and process updates. Create and maintain training materials, job aids, and reference guides to support ongoing agent and co-pilot development. Support onboarding of new agents and ensure smooth ramp-up into live support environments. The Skillset 3+ years leading QA, training, or learning & development within a support or operations environment. Comfortable analyzing performance metrics, identifying trends, and translating insights into action plans and customer stories. Experience building, training, or assessing AI agents/copilots to improve workflow efficiency and interaction quality. Strong experience designing and delivering training for tools, processes, or workflows. Knowledge of quality assurance methodologies and best practices in customer support. Skilled in using support platforms such as Salesforce Service Cloud, Zendesk, or similar tools. Strong collaboration skills and the ability to influence without direct authority. Bonus: Experience with e-learning platforms, LMS administration, or QA software tools. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe 90-day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired at Flock Safety. The First 30 Days Learn our support ecosystem, tools, and existing QA/training methods. Shadow agents across all channels to understand workflows and identify pain points. Review current SOPs, QA goals, and training materials. Begin auditing tickets to get familiar with interaction quality and common challenges. The First 60 Days Take ownership of initial QA audits and training ideation sessions. Deliver your first round of QA insights and recommendations to leadership. Collaborate with Support Operations to refine SOPs and identify opportunities for workflow improvements. Launch pilot training for BOH tools or copilots to targeted agent groups and complex issue types. 90 Days & Beyond Fully own QA program design, execution, and reporting. Lead the development of scalable training programs for new tools, products, or workflows. Partner with leadership to embed quality and training metrics into broader Support KPIs. Serve as the go-to resource for agent quality, process adherence, and workflow optimization Salary & Equity In this role, you’ll receive a starting salary up to $90,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

As a Service Design Specialist, you will design, implement, and refine AI-powered service experiences across the customer journey. You will partner cross-functionally to identify automation opportunities and drive continuous improvement in customer support systems. | Candidates should have 2+ years of experience in service design or related fields, with a strong understanding of customer journey mapping and AI agent deployment. Proficiency in tools like Miro and Figma, along with experience in configuring AI agents, is essential. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity Flock Safety’s mission is to build safer communities through technology, and as a Service Design Specialist, you’ll play a pivotal role in revolutionizing customer support. In this systems-driven position, you’ll design, implement, and refine AI-powered service experiences across the customer journey, creating solutions that scale efficiently while deepening customer empathy. Specializing in service workflow and AI agent design, you’ll map support journeys, architect operationally robust workflows, and optimize interactions at every touchpoint. You’ll be a part of the end-to-end process of AI agent deployment—including strategy, configuration, integration, and ongoing measurement—leveraging best-in-class platforms and tools to align outcomes with Flock’s brand and policy standards. Your work will involve partnering cross-functionally with Product, Support, Engineering, and Operations to identify automation opportunities, drive continuous improvement, and embed service design into larger business transformation initiatives. Success in this role means bringing clarity and efficiency to complex support systems, enabling AI-driven solutions that not only resolve customer queries but elevate the overall support experience—helping Flock Safety achieve its goal of reducing crime by empowering communities nationwide. How you’ll make an impact: Participate in the development and maintenance of customer support journey maps and service blueprints, identifying friction points, handoff breakdowns, and areas for improvement Architect, launch, and maintain AI agent solutions within omnichannel platforms, leveraging platform capabilities Define and prioritize use cases for automation, align them to business goals, and oversee safe, scalable rollouts using phased or fast-track approaches Identify quick-win automation opportunities by analyzing support conversation data for repetitive or complex queries that can be resolved by AI Agents Configure AI behavioral rules (voice, tone, escalation protocols), and orchestrate integration with Salesforce Service Cloud, Slack, JIRA, and Zoom Phone Track metrics like resolution rate, containment rate, time saved, CX Score, and CSAT Set up feedback loops to surface gaps and drive ongoing training and optimization cycles Document AI agent deployment playbooks, SOPs, and performance insights Regularly audit knowledge sources, configuration, and integrations to ensure the AI agent’s outcomes align with brand, policy, and quality standards Partner with Support, Product, Engineering, and Operations to embed service design into broader change management initiatives and business transformation strategies The Skillset 2+ years of experience in service design, customer experience, support operations, or related fields Strong understanding of customer journey mapping, service blueprinting, and process design methodologies Hands-on experience implementing or optimizing customer facing AI agents Direct experience deploying, configuring, or evaluating advanced AI agents in customer support platforms Fluency in mapping and optimizing complex customer journeys, including hybrid AI/human workflows Experience configuring AI agent rules for brand-aligned tone and escalations. Proficient in tools like Miro, Lucidchart, Figma (for journey mapping/service blueprints), and AI agent platforms Outstanding ability to communicate, present roadmaps, and drive adoption across stakeholders Bonus: Experience scaling AI agents and workflows in SaaS or technology-led environments; familiarity with agile, ITSM, or enterprise deployment requirements What to Expect in Your First 90 Days We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe 90-day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired at Flock Safety. The First 30 Days: Onboard into current support systems, journey maps, and tooling infrastructure. Shadow support agents, team leads, and operations managers to understand current-state workflows and challenges. Audit current workflows and pain points, including areas that AI could resolve or improve. Shadow CX teams to understand real-world challenges and identify quick-win automation topics. The First 60 Days: Configure, test, and refine AI agent behaviors, tone, escalation, and knowledge sources. Deliver updated customer journey maps incorporating both AI and human resolution paths for various channels, including chat, voice, and email. Lead rollout and evaluation of AI agent(s), measuring against defined success criteria. Present actionable roadmap for phased expansion and continuous improvement. 90 Days & Beyond: Govern ongoing performance, deliver insights and optimization recommendations. Document learnings and SOPs for future deployments. Drive a culture of experiment-driven improvement and embed AI agent design into support team operations. The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. Assessment: Complete a assessment to test your skills pertaining to the role, Peer/Panel Interview: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Salary & Equity In this role, you’ll receive a starting salary of up to $72,000, along with Flock Safety Stock Options. The base salary is determined by factors such as job-related experience, education, training, and market indicators. Your recruiter will discuss this in detail during our initial conversation. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Provide advanced technical support for video-related issues in cloud software and hardware products, including troubleshooting, reproducing issues, and collaborating with engineering teams. | 4+ years technical support experience focused on video troubleshooting, knowledge of video formats and streaming, cloud SaaS support, SQL querying, and strong communication skills. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity Flock Safety is looking to add a Technical Support Engineer with strong video expertise to support our cloud software and hardware products. You will play a central role in video incident management, troubleshooting technical video issues, and collaborating with Product and Engineering teams to resolve video-related problems. As a Technical Support Engineer—Video, you will handle escalated technical cases related to video recording devices, streaming issues, data integrity, video analytics, and integration with video management systems. You’ll perform advanced troubleshooting, validate video issues, identify workarounds, and ensure that engineering-ready tickets are created for critical video defects. This role requires hands-on experience with SaaS solutions, a foundational knowledge of video codecs, streaming protocols, video APIs, and error logging. How You’ll Make an Impact Act as the primary technical point of contact for hardware and software video support cases. Troubleshoot and resolve escalated video issues, including analyzing video system logs, error codes, and customer-reported video incidents. Reproduce video software or hardware issues (such as image quality problems, streaming interruptions, or playback failures) and develop temporary solutions to unblock customers. Execute and understand basic SQL queries, including database updates relating to video metadata and logs. Support SSO and non-SSO authentication systems—such as Azure, Okta, and Auth0—as they relate to video device access and permissions. Identify trends and perform proactive analysis of video support cases, partnering with Product teams to improve video quality and reduce recurring video issues. Troubleshoot network related issues that affect video streaming/playback. Utilize API tools like Postman to test and validate video-related API issues, including integrations with third-party video management systems. Triage and escalate critical video issues to Engineering based on urgency and prioritization; ensure that video incidents are properly documented and tracked. Manage the video incident management process, ensuring visibility and awareness of known video issues across the business. The Skillset 4+ years of advanced technical support experience, with a strong emphasis on video troubleshooting and support. Deep technical troubleshooting skills—including reading video device logs, interpreting video error codes, and reproducing video issues in both production and development environments. Experience writing technical defect reports for video issues, with clear reproduction steps and video evidence for Engineering teams. Prior experience supporting cloud-based SaaS solutions, especially video surveillance or streaming platforms (Salesforce Incident Management experience is a plus!). Familiarity with video formats, codecs, transmission protocols, and common challenges in video streaming or recording. Exceptional verbal and written communication skills; ability to convey complex video-technical issues clearly and empathetically to internal teams and customers. 90 Days at Flock We are a results-oriented culture and believe in structured 90-day plans to ensure success. Here’s what to expect in your first three months: The First 30 Days: Complete company onboarding and attend team meetings. Begin hands-on training with Flock’s video systems, tools, and processes. Shadow teammates for best practices on troubleshooting and resolving video-related technical issues. Start responding to customer video cases with oversight and feedback from senior team members. The First 60 Days: Take full ownership of troubleshooting and resolving escalated video technical issues. Collaborate cross-functionally to escalate and resolve complex video product challenges. Contribute to internal video documentation and troubleshooting workflows. Gain confidence in handling video technical support cases independently. 90 Days & Beyond: Act as a subject matter expert for Flock’s hardware and software video solutions. Drive process improvements based on common video technical challenges and customer feedback. Take proactive steps to analyze video support trends and recommend solutions to prevent recurring issues. Fully manage a portfolio of technical video support cases with minimal oversight. Join us in our mission to make communities safer while advancing your career in a dynamic and impactful role at Flock Safety—with a special focus on cutting-edge video support! Salary & Equity In this role, you’ll receive a starting salary up to $95,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

The Associate Technician will support the asset redeployment process by evaluating, testing, and preparing devices for reuse. This role is essential for ensuring that every redeployed asset meets high standards of quality and functionality. | Candidates should have at least 1 year of experience in a warehouse or assembly environment and possess advanced knowledge of Google Sheets or Excel. Physical capability to handle materials and a willingness to complete forklift certification are also required. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. This position will close for applications on Monday August 25, 2025 at 8:00pm EST The Opportunity Flock Safety is looking for an Associate Technician to support our asset redeployment process. As devices are returned from the field, this role ensures they’re evaluated, tested, and prepared for reuse. You'll be responsible for inspecting assets, verifying functionality, and maintaining product quality before they’re sent back out to customers. As our systems grow, your work will help keep operations smooth and reliable. This role is key to making sure every redeployed asset meets our high standards and supports our mission to deliver dependable technology at scale. The Skillset 1+ year of experience in warehouse or assembly environment Advanced Knowledge of Google Sheets or Excel functionality Physically capable of performing receiving and material handling activities Willing to complete Flock Safety forklift certification. Ability to bend and lift up to 40 lbs. Ability to meet or exceed attendance requirements, providing reliable and predictable attendance Ability to work safely, minding personal and team safety in daily operations Basic math skills Considers the ultimate impact of decisions and actions on internal and external customers Works smart by setting effective work goals, establishing priorities, and producing quality work Able to think on your feet and while using your hands. Time-management and communication skills Strong ability to pay attention to details Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days Develop a strong understanding of Flock’s hardware products and warehouse workflows Establish working relationships with key team members involved in warehouse and product handling. Identify initial opportunities for improving asset handling and warehouse efficiency. Contribute to daily operations by assisting with asset handling and providing feedback on current processes. The First 60 Days Develop proficiency in asset tracking and management Learn and execute the monthly asset audit process Improve collaboration with technical and engineering teams to support asset workflows Contribute to improving asset management documentation and workflows 90 Days & Beyond Lead and refine the monthly asset audit process Drive process improvements and documentation for asset management The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. Salary & Equity In this role, you’ll receive a starting salary between $ 25.40 and $27.00 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

As a Forward Deployed Engineer, you will deliver solutions to clients' challenges by collaborating directly with them to design and implement technical solutions. This role involves troubleshooting, integrating products, and providing ongoing technical support to ensure client satisfaction. | Candidates should have a Bachelor's degree in a relevant field and proficiency in programming languages such as Python or Java. Experience with cloud platforms and strong problem-solving skills are also essential. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity As a Forward Deployed Engineer at Flock Safety, you will be at the forefront of delivering cutting-edge solutions to our clients' most challenging problems. You will collaborate directly with customers to understand their needs, design and implement technical solutions, and ensure the successful deployment and integration of our products. This role combines software engineering, systems integration, and client engagement, requiring a unique blend of technical prowess and interpersonal skills. What You’ll Do: On-site troubleshooting and resolution of integration bottlenecks. Light scripting (SQL queries, data transforms). Research and adapt to new systems (approx. 20% of time). Serve as technical liaison with customers, instilling confidence and managing multi-stakeholder environments. Collaborate with engineering, integration managers, and implementation teams, including product managers and other engineers, to enhance product features based on client feedback. Engage with clients to identify and understand their complex technical challenges. Design, develop, and deploy scalable software solutions tailored to client needs. Integrate and optimize our products within diverse client environments, ensuring seamless operation. Provide technical support and troubleshooting during and after deployment, ensuring client satisfaction. Contribute to the development of internal tools and processes to improve deployment efficiency and effectiveness. About You: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. Proficiency in programming languages such as Python, Java, C++, or JavaScript. Experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes). Strong problem-solving skills and the ability to think critically and analytically. Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Open to 25-50% travel to client sites as needed. Preferred Qualifications: Experience in data analysis, machine learning, or big data technologies. Familiarity with DevOps practices and tools. Prior experience in a client-facing or consulting role. Security clearance or the ability to obtain one, if required for specific clients. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days Get immersed in the product, its value, and its users. Understand onboarding goals and known friction points. Begin shadowing real deployments immediately. Begin facilitating onboarding and training sessions with support. Start building repeatable templates based on live experience. Identify top priorities for scalable onboarding assets. The First 60 Days Independently own deployment onboarding. Refine and iterate content and processes. Continue scaling documentation and improve delivery quality. 90 Days & Beyond Drive consistency in onboarding and training. Share findings and playbooks with internal teams. Lay the groundwork for scale and repeatability. The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. Salary & Equity In this role, you’ll receive a salary up to $130,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

The Senior Software Engineer will contribute to building the next generation of Drone as First Responder software and hardware solutions. They will collaborate with cross-functional teams to define, design, and ship new features while mentoring junior developers. | Candidates should have a minimum of 8 years of experience in frontend development and a strong proficiency in HTML5, CSS3, TypeScript, Next.js, and ReactJS. They should be motivated problem solvers who can optimize applications for speed and scalability. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity The Aviation team is focused on building the next generation of DFR (Drone as First Responder) software and hardware solutions. The team needs another strong software engineer to contribute to these solutions. Our engineers get direct feedback from our customers and are able to react for high-impact results. We provide the tools to configure the benefits of Flock and, therefore, provide lots of growth opportunities in a highly visible, high-growth organization. The Skillset Minimum of 8 years of experience as a Frontend Developer Love writing code and continue learning to do it better Motivated by taking an unknown problem, sinking your teeth in, and coming up with a plan of attack Proficient understanding of web markup, including HTML5 and CSS3 Experience with front-end development tools such as Webpack, NPM, etc Understanding of cross-browser compatibility issues and ways to work around them Design, build, and maintain efficient, reusable, and reliable front-end code using TypeScript, Next.js and ReactJS Ensure the technical feasibility of UI/UX designs and translate them into user-friendly interfaces Optimize applications for maximum speed and scalability Collaborate with cross-functional teams to define, design, and ship new features Mentor junior developers and conduct code reviews to ensure best practices 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Senior Software Engineer at Flock Safety. The First 30 Days Gain access to repositories, design systems, and CI/CD pipelines. Set up the local development environment and run the application. Understand the project structure, component architecture, and state management. Join stand-ups, sprint planning, and retrospectives. Meet with designers, backend engineers, and product managers to understand workflows. Participate in code reviews to understand best practices The First 60 Days Develop a new UI component or page, ensuring responsiveness and performance. Implement global state management solutions like Redux. Optimize API calls using Next.js API routes or caching techniques. Identify and fix slow-loading pages using Next.js performance tools. Reduce JavaScript bundle size using code splitting and lazy loading. Contribute to frontend documentation or improve design system components. Provide feedback on UI/UX designs and suggest improvements. Mentor junior developers or onboard new team members. 90 Days & Beyond Refactor legacy components to modern React patterns (Server Components, Suspense). Improve code reusability by enhancing the component library. Implement TypeScript best practices to catch bugs early. Propose improvements for CI/CD processes (e.g., automated testing, preview deployments). Enhance accessibility (a11y) compliance and improve Lighthouse scores. Research and suggest the adoption of new frontend tools or libraries. Work with product managers and designers to shape better user experiences. Lead a knowledge-sharing session on Next.js optimizations or frontend trends. Set goals for the next 6 months (e.g., migration plans, design system improvements). The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. Salary & Equity In this role, you’ll receive a starting salary of $170,000-$190,000 as well as stock options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

The Field Service Manager will oversee the installation and maintenance of equipment to solve crime, managing a team of technicians and ensuring a world-class customer experience. They will coordinate field activities and maintain customer relationships while providing troubleshooting and training. | Candidates should have experience in leading teams and strong customer service skills, with a background in home construction or electrical work preferred. Excellent communication and problem-solving abilities are essential, along with the capacity to travel up to 50% of the time. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity Flock Safety is currently searching for an experienced Field Service Manager for our Field Operations. This position will require living in the state of California. Reporting to the Senior Director National Field Service, the Field Service Manager will be responsible for the speed, quality and consistency of installations and maintenance of a distributed fleet of equipment to solve crime. They will manage a team of field technicians, working cross functionally with both internal and external stakeholders to minimize the time that it takes for customers to see value from Flock, maximize the potential for solving crime through highly performant hardware, and maintain a world-class customer experience throughout the process. People manage a team of technicians, electricians, and contractors to complete all warranty repairs and service requests within the service level and cost Providing first and second-level troubleshooting for all service requests Coordinating field activities to service sites, either by internal resources or contractors Ownership of customer relationships for service provided Providing product and service training to customers Management of service appointments and work orders Communicating opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets Perform any other duties as assigned The Skillset Experience leading and building teams Elevate the performance of the field team by providing feedback and plans for improvement Ability to lead and present updates in front of large groups Strong home construction or residential electrical knowledge Responsible for coordinating training plans for all new employees Excellent judgment in customer relations and managing company resources Strong written and communication skills in order to communicate with all levels of management Ability to travel overnight up to 50% of the time Extensive customer service skills Detail-oriented with the ability to multitask Ensure that established safety compliance policies are followed Ability to work under pressure with strict time deadlines Strong problem-solving skills Ability to view and compile data for process improvement Effectively address and resolve operational issues, identify potential challenges and implement corrective measures Ability to work as a team member and interact with other departments Ability to attend meetings on East Coast time Computer Proficiency; Google products specifically Working knowledge of Salesforce is desired, but not required Fluency in Spanish is desired, but not required. General or electrical license desired, but not required. Must be located in the state of California Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days Work to better understand the business and the team you support. The First 60 Days Establish OKRs and CNC should remain under 8% 90 Days & Beyond At the end of 90 Days, you are rolling. You have ensured that Flock pays fairly and equitably across the business and at market. You have ensured that we retain talent through equity. You have laid the foundation for meeting / exceeding established Field Operations KPI’s. And you have prepared the business for a streamlined annual review process. You have set 2025 at Flock up for success from an HR standpoint. Salary & Equity In this role, you’ll receive a starting salary between $105,000 - 150,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Develop and maintain a complex investigative platform by designing APIs, integrating multiple data sources, collaborating across teams, and owning feature lifecycles. | Senior-level experience with TypeScript/Node.js, React, relational databases, microservices, Docker, AWS managed services, and infrastructure as code tools like Terraform. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity The Nova team is building a “single pane of glass” for investigators. The purpose is to connect the investigator to the many disparate sources of data they already have access to in order to make it easier to “connect the dots” and build a picture around their case work. The technical challenges to enable these tools are diverse and sophisticated. The team needs another strong engineer to collaborate and contribute to the product as well as build stronger bindings to the overall Flock Software Platform. Our engineers work directly with our customers and are able to react with high value and often real life impacting results. Flock believes that many facets of our work are “Better Together” and that infuses how we think about the various products we offer as well as how we work together individually and collectively. This provides a vast opportunity to work across multiple teams and skillsets and not only elevate the company but our engineers as well. The Skillset Love for coding and a commitment to continuous learning. A resourceful problem-solver mindset, excelling in ambiguous situations and taking initiative. Desire to grow your role and directly influence the growth of a young company. Excitement about working on a fast-paced, constantly evolving product. Confidence with TypeScript / Node / Express for web services and strong general API design skills. (e.g. REST, gRPC, GraphQL, etc) Confidence in a modern web framework like React / Typescript. (Would love to talk if that is really Vue or Angular too, ideally, you understand the patterns and differences with a good familiarity) Strong familiarity with relational databases, we primarily use PostgreSQL. Experience leveraging SQL to access and synthesize customer data, including from legacy relational database systems. Confidence in microservices and system design. Confidence with Docker for local development and remote deployment via Helm to Kubernetes. Experience with AWS managed services (e.g., S3, API Gateway, SNS/SQS). Familiarity with Terraform or similar IaC patterns Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days - Understand how and contribute in “Flock” way Meet with stakeholders Understand your role on the team Understand current processes and procedures (aka the Flock way) Have contributed or know how to contribute code to all repos owned by your team Asking questions in a public way to understand and spread knowledge; i.e., public slack channels, etc. The First 60 Days - Get comfortable with influencing the teams Be able to perform the role with a decreased need for guidance Be able to complete ownership of medium-sized tasks with little support Possess a high-level understanding of the features we are working on Understand the software design philosophies being used Comfortable navigating through all owned code bases Engaged during technical conversations to increase the quality of input Building strong relationships with your team members 90 Days & Beyond - Establish your ownership of your work Demonstrating strong communication skills and owning the full lifecycle of your work Comfortable picking up engineering tasks of larger size and more ambiguity Communicating across multiple teams to solve problems efficiently Contributing ideas for how we build better software Be on at least 1 customer call within your 90 days Have a sense of where you want to grow at Flock The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. The Design Assessment: Our design assessments seek to test how you approach solutions conceptually from small to large. We expect our senior engineers to be the guards of scope, so they need to be able to push on simplicity when they can but also size confidently when the requirements push for something more sophisticated. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. Salary & Equity In this role, you’ll receive a starting salary between $170,000 and $185,000 as well as Flock Safety Stock Options. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

As a Senior Rails Engineer, you will build performant systems, contribute to architectural discussions, and deliver impactful features. You will also be responsible for maintaining the integrity and performance of a PostgreSQL database. | The ideal candidate should have over 8 years of Rails development experience and at least 3 years of PostgreSQL experience. Knowledge of Rails internals and techniques for scaling Rails apps is preferred. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity We are seeking an experienced and skilled Senior Rails Engineer with a deep knowledge of Ruby, Rails, and PostgreSQL. To be right for this role, you should be a “manager of one” who excels both individually and on a team. This role involves architecture, backend Ruby programming, and honing the integrity and performance of a PostgreSQL database where Rails is not the only client. And because we’re a fully-remote team, you should be an excellent writer and asynchronous communicator. As a senior member of our engineering team, you will have the opportunity to build performant systems, contribute to architectural discussions, and deliver features that matter. The ideal candidate will have experience with framework-level development — knowledge of Rails internals. Preferably, you’re skilled in techniques for scaling Rails apps, especially apps that demand high performance and reliability. This position is fully remote (USA only) The Skillset 3+ years of PostgreSQL experience (querying and schema architecture) 3+ years of database architecture experience. 8+ years of Rails development experience. The ideal candidate will have experience that includes: Framework-level development — knowledge of Rails internals. Techniques for scaling Rails apps. Rails apps with components that demand especially high performance or reliability. Rails apps that are not their database's only client. Excellent written and verbal communication skills. Excellent problem solving and analytical skills. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Senior Software Engineer Flock Safety. The First 30 Days Understand team workflows and processes Meet with key stakeholders Understand Aviation products The First 60 Days Ability to perform in role with minimal or no guidance Participate in database migration reviews Contribute to platform architecture improvement 90 Days & Beyond Support platform improvements Lead a database optimization Act as a technical lead for a mid-sized project The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. Salary & Equity In this role, you’ll receive a starting salary between $171,000 and $190,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

You will be an integral part of a small team working on the full software stack for drones, including video processing and autopilot systems. This role involves evolving infrastructure and deployment pipelines for autonomous vehicles in the field. | Strong proficiency in C++ and/or Rust is required, along with experience in real-time systems and robotics. Familiarity with GNC and path planning algorithms is also important. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity As Flock expands its investment in Drones for first responders, we are assembling a team of talented and driven engineers to help shape the future of autonomous systems. In this role, you will be an integral part of a small, focused team operating at the intersection of robotics, embedded software, and autonomy. You’ll be jumping into the full software stack that runs on our drones — from video processing and multi-agent control architecture, to autopilot, GNC (guidance, navigation, and control), and path planning. This isn’t a narrow role and we do not need an expert in every aspect mentioned, but we’re looking for someone who’s systems-minded, comfortable navigating between layers, and energized by working on real-time, safety-critical systems that actually ship. You’ll also play a key role in evolving our infrastructure and deployment pipeline for autonomous vehicles in the field. This is a high-impact role for an engineer who thrives in fast-moving environments, values deep collaboration, and knows how to take initiative even when the path isn't clear. You'll work with a low-ego, high-talent team, and help shape not just the software, but also the architecture, tools, and culture that will scale with us. The Skillset Strong proficiency in C++ and/or Rust for performance-critical, low-level systems Experience implementing near-real-time systems on embedded Linux computers Deep understanding of real-time systems, robotics middleware, or autonomy stacks Familiarity with guidance, navigation, and control (GNC) and/or path planning algorithms Experience developing or integrating with autopilot software (e.g., PX4, ArduPilot, custom stacks) Comfort working close to hardware — interfacing with sensors, actuators, and low-level I/O protocols Systems thinking — ability to reason across architecture layers and make tradeoffs Ownership mindset — you take initiative, move fast, and operate well in ambiguity Strong cross-functional collaboration and low-ego communication style Nice to Haves: Exposure to multi-agent systems or distributed control architectures Experience with onboard video processing, especially in resource-constrained environments Familiarity with deployment tooling or infrastructure for autonomous systems (e.g., OTA updates, field ops, telemetry) Knowledge of simulation environments for robotics (e.g., Gazebo, AirSim) Prior experience in safety-critical, mission-critical, or regulated environments Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days Gain an in-depth understanding of Flock’s devices, cloud systems, and customer requirements. Familiarize yourself with the device software architecture. Connect with members of the Framework, Applications, and Quality teams. Understand the software release process we will be following. The First 60 Days Take on more autonomy by defining software requirements for product requirements. Work with product management to ensure that tickets to be worked are fully complete. Complete from code to release 3 more tickets. 90 Days & Beyond In discussion with your manager, identify a section of the system architecture that you would like to own going forward. Identify gaps between what currently exists and what needs to exist for your chosen system. Create software requirements for your system (tickets) to track the gap as it narrows. The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. Salary & Equity In this role, you’ll receive a starting salary between $170,000 and $200,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

The Staff Embedded Systems Test Engineer will design, implement, and manage the infrastructure that validates the software on embedded products. This role involves ensuring the reliability, performance, and scalability of devices that combat crime and enhance community safety. | Candidates should have a Masters or Ph.D. in a relevant field with over 8 years of experience in QA and test automation. They must possess hands-on experience with embedded electronics and automated test frameworks, along with effective communication skills. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity Imagine owning the entire automated testing landscape for innovative embedded systems that directly combat crime and make communities safer. At Flock, we're looking for a Staff Embedded Systems Test Engineer to design, implement, and manage the critical infrastructure that guarantees our devices are reliable, performant, and scalable. You'll validate everything from low-level firmware to complex physical interactions. If you're passionate about moving fast, solving tough challenges, and ensuring top-tier quality in a dynamic environment where you can bridge the gap between prototype and production, this is your opportunity to lead our Device Software Quality efforts. You will design, implement, and manage the infrastructure that validates the software on our embedded products, from bare-metal firmware to interactions with the physical world. This role will be a professional generalist who is able to walk the line between scrappy prototype and production polish. The Skillset We are looking for people who: Have a Masters or Ph.D. in Electrical Engineering, Computer Engineering, Computer Science, or a related field with 8+ years of experience in QA and test automation. Have hands-on embedded electronics prototyping experience Possess deep expertise in developing and maintaining automated test frameworks for embedded systems. Are comfortable interacting with code in multiple languages to create, validate, and profile embedded devices Are comfortable working cross-functionally across multiple projects Have experience with Hardware-in-the-Loop (HIL) and Software-in-the-Loop (SIL) testing Have experience commercializing electronic hardware in the consumer or industrial IoT space Can read schematics and PCB layouts to inform test strategies and aid in debugging Have experience with test case management tools (e.g., TestRail, Zephyr) and bug tracking systems (e.g., Jira). Have a healthy skepticism of and trust-but-verify relationship with abstraction layers Possess effective verbal and written communication skills Have humility, curiosity, and a passion for sharing knowledge The ideal candidate will be comfortable: Acting as the glue between embedded hardware, software, and program management With bare metal and RTOS code on MCUs Translating product goals into technical requirements Prototyping and triaging issues on embedded Android and MCU systems Interacting with a variety of programming and scripting languages (C, Python, SQL, Kotlin, Matlab, Java, Bash) With CI/CD pipelines (e.g., Jenkins, GitLab CI) for automated testing of physical hardware. Please note: this position will require quarterly travel to our Atlanta HQ lab or other test lab locations in the continental US. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days Develop a comprehensive and thorough understanding of our device portfolio Begin developing a strategic plan for a unified, scalable test automation framework. Contribute to the testing and bring-up of next generation products Identify opportunities for power savings on our existing devices The First 60 Days Create performance profiling dashboards and reports, hardware design guides, application notes, and other relevant technical collaterals Prototype, evaluate, and profile new design approaches and system solutions Analyze and root cause embedded system and product issues in the Android, MCU code, and hardware domain 90 Days & Beyond Own the end-to-end automated testing solution for next-generation products. Work with stakeholders in Hardware, Software, and Operations to define system quality requirements, testing procedures, and integration strategies. The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. Salary & Equity In this role, you’ll receive a starting salary between $200,000 and $220,000 as well as Flock Safety Stock Options. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

The Senior Network Security Engineer will ensure the security of Flock's foundational infrastructure, including cloud environments and endpoints. This role involves designing, implementing, and managing firewalls, VPNs, and secure network segmentation. | Candidates should have 5+ years of experience in security or infrastructure engineering and a deep knowledge of AWS cloud network stacks. Proficiency in Terraform, Python, or Golang, as well as experience managing modern firewalls, is essential. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity We are looking for a Senior Network Security Engineer to ensure the security of our foundational infrastructure, from our cloud environments to our devices and endpoints. This role will work on the Product security team and help the team to enforce robust security controls across our entire network. At Flock, our network environment presents unique challenges, from engineering the complex, real-time connectivity for our first-responder drone fleet to implementing robust security segmentation across our cloud infrastructure. The engineer in this role will be responsible for designing, implementing, and managing firewalls, vpn, connectivity infrastructure, and secure network segmentation in our cloud properties. This role includes both direct client connectivity networking as well cloud related network security. This role presents the opportunity to manage network primitives as code as well as work with our device engineering teams on tricky network level challenges. Job Duties and Responsibilities Participate in the management of our Cloud network primitives with code forward approaches (Terraform, and scripting languages Go, Python) Manage Flock's firewall infrastructure in conjunction with Product Security team peers Help architect and build Flock's client and customer VPN infrastructure in partnership with Flock's SRE team Design and implement network security boundary protections for Flock's cloud environments (primarily AWS) Partner with team members to manage and maintain Flock's web application firewall infrastructure Partner with Flock hardware engineering teams to design and deploy secure networking solutions for Flock edge devices Automate repetitive tasks in network management to as code solutions Build and maintain partnerships with engineering teams to embed security in the development lifecycle Respond to security incidents as an SME when needed and perform root cause analysis The Skillset Excellent communication skills Ability to read, understand, and write Terraform and Cloudformation Ability to read, understand, and write Python, or Golang Ability to present complex technical topics to non-technical audiences Experience managing modern firewalls on cloud properties Experience writing standard operating procedures, system requirements and other technical documentation Working deep knowledge of cloud network stacks (AWS) Ability to conduct code and security architecture reviews 5+ years of experience of security or infrastructure engineering experience 5+ years of experience working AWS Working knowledge of network security Experience with CI/CD pipelines using Github, Terraform, and Jenkins Experience managing web application firewalls 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Network Security Engineer at Flock Safety. The First 30 Days In the first 30 days, you'll onboard, meet key stakeholders, understand our pipeline and environment, gather feedback, and implement a quick win to build momentum on your journey. The First 60 Days By the end of 60 days, you will have a mastery grasp of our current Cloud network security state and you'll begin actively managing Flock firewalls. During this period you'll also work to fully understand our boundaries and client VPN setup. 90 Days & Beyond By the end of 90 days, you'll lead network security projects, implement security features, be working to implement network projects you identify in the first 60, publish future state architecture documents, and contribute to security planning and documentation. The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. Salary & Equity In this role, you’ll receive a starting salary between $130,000-170,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Explore and analyze data, create and deploy predictive and prescriptive models, and collaborate with stakeholders to drive business decisions. | 3+ years in data science or AI/ML engineering, strong Python and SQL skills, experience with data modeling and visualization tools, and ability to communicate complex solutions. | Location Remote - USA Employment Type Full time Location Type Remote Department Engineering Compensation $175K – $190K • Offers Equity Where you fall within the compensation range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal growth. During your call with one of our recruiters, they can further clarify the salary range and our total compensation. Overview Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity As a Senior Data Scientist, you will explore and analyze data, create data models, and use advanced analytical and modeling techniques to build and deploy predictive and prescriptive tools to help drive critical business decisions. The Skillset • BS/MS in Analytics, Data Science, Computer Science, Mathematics, Statistics, Engineering or related field, or equivalent industry experience • 3+ years proven experience as a data/decision scientist or AI/ML engineer • Strong experience using Python and its core AI/ML/OR packages • Strong SQL and data processing skills • Experience developing data models, with exposure/experience with dbt a strong plus • Experience building predictive, simulation, or optimization models • Experience in data visualization tools (ex. Sigma, Tableau) • Exposure to cloud infrastructure platforms and deployment patterns • Ability to communicate with business partners and drive for solutions to complex and abstract problems • Effectively communicate, and seek to understand and be understood Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days • Learn our tech stack, internal toolkit, and data science standard patterns and processes • Get to know the technical teams you’ll work closely with and the stakeholder groups you’ll be building tools for • Deep dive into existing data science projects logic and architecture, and SQL data models • Onboard to your first Data Science project and begin implementing your own model enhancements The First 60 Days • Deploy your own enhanced versions of the Data Science project you own, including SQL data models and python science model development • Begin developing a new Data Science project from the ground up, including roadmap development with business stakeholders, science methodology proposal, and architecture design • Build, test, and enhance your own models from the ground up 90 Days & Beyond • Be fully independent within our end-to-end automation and deployment infrastructure • Implement automated monitoring and testing for your models • Continuously refine and enhance your owned projects • Begin onboarding and developing further data science use cases to support strategic business needs The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. • Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. • The Hiring Manager Interview: You'll meet with your potential future manager for a deep dive into the role, the team, and what success looks like at Flock. Expect a mix of technical questions and big-picture conversation—this is your opportunity to connect with someone who speaks your language and get into the details of the work. • The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. • The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. Salary & Equity In this role, you’ll receive a starting salary between $175,000-$200,000 as well as Flock Safety Stock Options. The Perks Flexible PTO: We seriously mean it, plus 11 company holidays. • ️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. WFH Stipend: $150 per month to cover the costs of working from home. Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. Home Office Stipend: A one-time $750 to help you create your dream office. Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

As a Senior Embedded ML Engineer, you will develop software for machine learning on deployed devices and collaborate with various teams to enhance embedded systems. Your role will involve designing, testing, and productionizing applications to improve evidence quality and speed for customers. | Candidates should have strong proficiency in Kotlin and at least 6 years of professional engineering experience, including 3 years with C++. A solid understanding of embedded systems and experience in developing testing frameworks are essential. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity As a Sr. Embedded ML Engineer, you will work closely with our Device, Imaging, and ML Modeling teams to develop the software that runs ML on our fast-growing fleet of deployed devices. You will help with the design, development, testing, and productionization of our embedded systems and their surrounding applications to help determine hardware requirements, extend the evidence we can capture, and improve the quality and speed of the evidence we deliver to our customers. You will collaborate closely with technical leaders to implement system components and develop testing frameworks that validate functionality, performance, and integration of our Kotlin-based embedded codebase. This role does not require experience with model development or optimization but demands a deep understanding of embedded systems and software quality assurance through automated testing. The Skillset Strong proficiency in Kotlin, with demonstrated experience building 6+ years of professional engineering experience, with at least 3+ years of experience with C++ production-grade applications or systems Experience designing and developing testing frameworks, automated test suites, or continuous integration pipelines to ensure code quality and system reliability Solid understanding of embedded systems programming and constraints Familiarity with system-level debugging and performance profiling tools Able to tackle complex technical problems independently, learn new technologies quickly, and deliver high-quality solutions iteratively Effective communication skills tailored to technical and non-technical audiences Experience with Android SDK/NDK, especially integrating Kotlin with native C++ code Exposure to build systems such as CMake and Docker-based workflows Familiarity with cloud environments such as AWS for testing infrastructure or deployment Background in image/video processing or graphics APIs (OpenGL, Vulkan) is a plus but not required Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days Review at least 1 PRs Pair Program with a team member on at least 1 patches Contribute to Embedded ML documentation Start contributing on first project The First 60 Days Review at least 1 PRs Pair Program with a team member on at least 1 patches Contribute to Embedded ML documentation Continue contributing on first project: complete 9 tickets, or a cumulative time effort of 96 hours complete at least 2 unit tests 90 Days & Beyond Help complete first project Help plan, breakdown, start working next project Across both projects, complete 12 tickets, or a cumulative time effort of 128 hour The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. Salary & Equity In this role, you’ll receive a starting salary between $175,000 and $200,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

The Customer Success Technologist serves as the go-to technical resource for agency admins, analysts, and training leads, accelerating time-to-value and strengthening long-term adoption. This role bridges the gap between Customer Success, Product, Engineering, and Support to drive adoption and improve the overall customer experience. | Candidates should have experience in customer support and technical troubleshooting, as well as the ability to deliver training and enablement programs. Strong collaboration skills and a technical background are essential for success in this role. | Who is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity The Customer Success Technologist (CST) is a hybrid technical enablement and support role that accelerates time-to-value and strengthens long-term adoption by serving as the go-to technical resource for agency admins, analysts, and training leads. CSTs also act as internal product experts, supporting CSMs with enablement, product training, and daily technical questions. This role bridges the gap between Customer Success, Product, Engineering, and Support to drive adoption, improve the customer training experience, and improve the overall customer experience. The Skillset Customer Support & Troubleshooting: Serve as the technical point of contact for frontline users (admins, analysts, training leads). Triage inbound questions from customers and resolve or escalate in partnership with Support, Engineering, or Product. Provide ongoing technical support and ensure timely resolution of admin-level issues. Training & Enablement: Deliver onboarding and refresher trainings (virtually and on-site) tailored to users such as patrol officers, analysts, and administrators. Own and execute “Train the Trainer” programs to scale internal agency enablement. Communicate product updates and platform enhancements to drive feature adoption and engagement. Internal Product SME & CSM Enablement: Act as the first point of contact for CSMs seeking product knowledge, workflow guidance, or technical answers. Partner with Product, PMM, and Enablement teams to: Stay aligned with the roadmap and upcoming releases. Ensure all enablement materials and customer-facing resources are accurate and up to date. Implement internal train-back programs and role-based learning. Join customer calls and support escalations as needed to provide technical expertise. Cross-Functional Collaboration & Feedback Loop: Collaborate with Product, Engineering, and Support to document customer pain points and identify opportunities for product improvement. Support testing and rollout of new features with key customer partners. Advocate for the frontline user experience across internal teams. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days Focus: Quickly integrate into Safe City support and CST operations. Key Actions: Support Safe City accounts and triage inquiries. Participate in trainings (live + virtual) and join account syncs. Partner with CSMs for onboarding and early adoption. Connect with cross-functional teams on escalations and product updates. Review and refresh enablement materials. The First 60 Days Focus: Standardize CST processes and scale support across Safe City accounts. Key Actions: Continue Safe City technical support and trainings. Lead monthly feature walkthroughs and best practices for CSMs. Share roadmap updates and support PMM communications. Build a Slack-based FAQ for internal use. Identify process gaps and improve escalation paths with Product/Support. 90 Days & Beyond Focus: Own technical guidance for Safe City accounts and drive process improvements. Key Actions: Analyze training metrics and ticket trends. Lead feature rollout or feedback session with customers. Align with PM, Marketing, and Enablement to refine training strategy. Evaluate and improve customer-facing collateral. The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. [Recruiter will adjust this based on the level appropriate standardized interview plans] Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. Salary & Equity In this role, you’ll receive a base of $119,200 plus $29,800 bonus and Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.