Flock

Lead CX Design practice to create end-to-end customer journeys and manage a team to develop scalable service blueprints and govern AI knowledge systems. | Experience designing complex customer journeys, leading AI-enabled support or automation initiatives, and strong people-management and facilitation skills. | The Problem Flock's support experience spans self-service, AI, digital, voice, email, and human-assisted channels, and as our services expand, aligning these channels into one cohesive journey is critical. Escalation design, knowledge governance, and cross-channel consistency represent the largest opportunities to accelerate trustworthy resolutions as AI support scales. You'll lead the CX Design practice and manage a team tasked with turning customer and operational insights into scalable journeys and practical service blueprints. What You'll Own Support journeys designed end-to-end across channels rather than as isolated touch points, helping customers resolve common needs quickly. AI support across chat, voice, email, and self-service that is useful, safe, measurable, and designed with effective escalation and human handoffs. A Help Center and AI knowledge system governed as a connected system with clear ownership, quality standards, and analytics. A CX Design practice with repeatable methods, clear decision rights, and measurable cross-functional influence. Delivery leadership for high-impact CX transformation programs, including platform migrations, AI deployments, telephony, and Salesforce changes, from scope through hypercare. What This Role is Not This isn't an individual-contributor design role, you'll manage and coach a team while remaining hands-on with service and conversation design. This isn't a pure operations or QA role, your focus is designing and governing the experience rather than running daily queues or support metrics reporting. What You Bring Demonstrated ability to design and improve complex, cross-channel customer journeys and service blueprints, translating qualitative and quantitative insight into prioritized roadmaps. Experience leading AI-enabled support, automation, knowledge management, or customer-service technology initiatives from problem definition through rollout. Strong facilitation and stakeholder-management skills, with a track record of leading cross-functional programs from discovery through launch and continuous improvement. People-management or player-coach experience coaching designers, analysts, specialists, or operations partners while staying hands-on. Experience in service design, product operations, or a related discipline within a fast-moving, technical, and highly collaborative environment is welcome. Compensation In this role, you'll receive a starting salary between $100,000 and $120,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in depth with you during our first chat. Why Flock 💚 Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it. 📍Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so. 🌟 the impossible takes every kind of mind. Flock is an equal opportunity employer, and we know the best solutions come from diverse perspectives, experiences, and skills working together with mutual respect. Everyone is welcome to apply. If you need assistance or an accommodation due to a disability, email recruiting@flocksafety.com; your information stays confidential and is used only to arrange the right accommodation for your interviews. 💰 On compensation: we pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level. 📣 One last thing: all legitimate communication from Flock comes from an email ending in @flocksafety.com or noreply@ashbyhq.com. We never make offers through messaging apps or third parties, and we never request payment or sensitive personal information during hiring. If you encounter suspicious outreach about a Flock role, report it to recruiting@flocksafety.com.

Install, maintain, and repair physical hardware including cameras and solar panels in the field with significant travel. | Experience in technical field service or related environments, physical ability for outdoor work, valid driver's license, and comfort with digital tools. | Pay: $55,000 - 65,000/year + Overtime + Stock Options Travel: 1-2 weeks per month, up to 50% The Problem As Flock expands as a multi-product company, our physical camera and solar infrastructure footprint across public and private environments is growing. Maintaining seamless operational readiness requires hands-on technical execution across both brand-new site deployments and critical ongoing hardware maintenance. You will install, align, and service our solar panels, cameras, and infrastructure directly in the field, keeping safety hardware operating reliably across every community we serve. What You'll Own • Execute physical hardware installations and maintenance across camera systems, solar panels, batteries, and mounting poles. • Conduct thorough site surveys with public safety partners and property owners to verify traffic control plans and permit compliance. • Perform physical site preparation including post-hole digging, mounting hardware, and aligning LPR and PTZ cameras. • Diagnose and repair field hardware, software connections, and minor underground private wiring or irrigation disruptions. • Document completed installations, inventory logs, and service records directly through the mobile field application while managing local equipment shipments. • Demonstrate hands-on mechanical aptitude with power and hand tools, including comfort operating ladders, bucket trucks, and lifts at heights up to 30 feet. • Operate field vehicles and tow support trailers safely while adhering to environmental and workplace safety protocols. What This Role is Not • This isn't a desk-based or remote troubleshooting role, you'll be outdoors in the field every day working on rooftops, ladders, and bucket trucks in all weather conditions. • This is not solely a new-installation or single-product job, your time will be split between new deployments and ongoing fleet maintenance across cameras, solar systems, and mobile trailers. • This isn't a fixed-schedule local role, you will travel up to 50% across your region with dynamic schedules that adapt to customer site needs. What You Bring • Practical experience in low-voltage wiring, electrical assembly, construction, or technical field service environments. • Ability to meet physical field requirements, including lifting equipment up to 50 lbs and working outdoors independently across dynamic daily routes. • Capability to drive service vans, trucks, and tow small equipment trailers safely across public and private roadways. • Comfort using mobile applications and basic digital tools to log service records, submit site photos, and track inventory. • Possession of a valid driver's license is required. Travel This position requires a 50% travel commitment, typically consisting of 1–2 weeks of travel per month. You should expect to be in the field Monday through Friday, with the occasional Saturday required for travel or project completion. Compensation In this role, you'll receive a starting salary between $55,000 and $65,000, plus overtime, as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in depth with you during our first chat. #ZR Why Flock Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it. Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so. Building the impossible takes every kind of mind. Flock is an equal opportunity employer, and we know the best solutions come from diverse perspectives, experiences, and skills working together with mutual respect. Everyone is welcome to apply. If you need assistance or an accommodation due to a disability, email recruiting@flocksafety.com; your information stays confidential and is used only to arrange the right accommodation for your interviews. On compensation: we pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level. One last thing: all legitimate communication from Flock comes from an email ending in @flocksafety.com or noreply@ashbyhq.com. We never make offers through messaging apps or third parties, and we never request payment or sensitive personal information during hiring. If you encounter suspicious outreach about a Flock role, report it to recruiting@flocksafety.com.

Lead and mentor a software engineering team while contributing hands-on to codebase and technical strategy. | Proven engineering management experience with hands-on skills in TypeScript, Node.js, React, cloud, and microservices. | The Problem Flock's device fleet is scaling fast, and Fleet is the core engineering team keeping it all running. You’ll lead a team building and maintaining the internal tools, web services, alarms, and status-tracking platforms that monitor the health of our live device network nationwide. No exaggeration: this work is mission-critical. If a device goes down, our customers feel it immediately, making this team our first line of defense. This is a player-coach role (60% people management / 40% individual contribution). You’ll split your time between mentoring engineers, driving technical strategy, and staying directly in the codebase so you're never too far removed from what your team ships. If you want to grow a high-performing engineering team while writing software that directly impacts public safety outcomes, this is the seat. What You'll Own Lead a team of software engineers, supporting their career growth, managing sprint execution, and driving high-performing team dynamics. Drive technical strategy, roadmap planning, and microservices design across device monitoring, alerting, and internal health tools. Write full-stack code using TypeScript, Node.js, and React to deliver real-time dashboards, web services, and robust APIs. Build and manage containerized applications using Docker, Kubernetes (via Helm), and AWS managed services (S3, API Gateway, SQS). Leverage modern AI-assisted development tools (GitHub Copilot, Claude, Cursor, etc.) to streamline workflows and boost team delivery speed. What This Role Is Not This isn't a hands-off, purely administrative management job. You will actively review code, contribute to the stack, and solve complex architectural challenges alongside your team. This is not an RF hardware or field service management position. You will build the software platform, metric engines, and real-time monitoring infrastructure that power physical device operations. This isn't an isolated feature-building role. You will work cross-functionally across multiple engineering and operations teams to solve high-visibility, mission-critical scaling problems. What You Bring Proven track record leading, managing, or mentoring software engineers with a strong focus on team growth and constructive feedback. Strong hands-on coding ability with TypeScript / Node.js for backend web services and modern frontend frameworks like React. Solid SQL database experience and hands-on familiarity with cloud environments (AWS S3, API Gateway, SQS) and container orchestration (Docker, Kubernetes, Helm). Strategic mindset with experience designing microservices, managing dependencies, and turning complex unknowns into actionable plans. Practical comfort using modern AI-assisted engineering tools to optimize team velocity and personal development output. Compensation In this role, you'll receive a starting salary between $200,000 – $220,000 + Flock Stock Options. (Base salary is determined by job-related experience, education/training, and market indicators). Your recruiter will discuss this in depth with you during our first chat. Why Flock Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it. Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so. Building the impossible takes every kind of mind. Flock is an equal opportunity employer, and we know the best solutions come from diverse perspectives, experiences, and skills working together with mutual respect. Everyone is welcome to apply. If you need assistance or an accommodation due to a disability, email recruiting@flocksafety.com; your information stays confidential and is used only to arrange the right accommodation for your interviews. On compensation: we pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level. One last thing: all legitimate communication from Flock comes from an email ending in @flocksafety.com or noreply@ashbyhq.com. We never make offers through messaging apps or third parties, and we never request payment or sensitive personal information during hiring. If you encounter suspicious outreach about a Flock role, report it to recruiting@flocksafety.com.