Flight Schedule Pro

Manage customer accounts, promote product adoption, and identify growth opportunities to enhance customer satisfaction and retention. | Bachelor's degree, strong communication and organizational skills, experience in customer success or related fields, familiarity with relevant tools, and knowledge of aviation industry preferred. | Flight Schedule Pro is the world’s leading flight school management software, trusted by 1,300+ operators worldwide, including top flight training academies that produce pilots for major airlines like United, Delta, and British Airways. With 16,000+ instructors, 12,000+ aircraft, Flight Schedule Pro provides cutting-edge tools to optimize operations, enhance student retention, and drive revenue growth. Now part of the Flight Schedule Pro ecosystem, LogTen Pilot Logbook simplifies and perfects log management. Over 300,000 pilots have downloaded the LogTen App making it the most used, trusted, and awarded flight logging app ever created. Flight Schedule Pro is seeking an enthusiastic individual eager to support our customers by building relationships and developing their product and industry knowledge in the Aviation space. The Customer Success Manager will collaborate with teams across FSP to promote product adoption and contribute to a positive customer experience. With guidance from senior team members, this role will assist in managing a segment of Flight Schedule Pro’s valued customer base, focusing on customer satisfaction, retention and additional revenue attainment. The Customer Success Manager will act as a supportive point of contact and advocate for our customers. This role will engage with an assigned customer portfolio under supervision, helping customers realize value from our products and solutions while learning to identify opportunities for growth. Working closely with senior staff, the CSM will facilitate communication between customers and internal teams to ensure smooth delivery of solutions that meet customer needs. The primary focus of this role is to develop skills in identifying customer needs, communicating effectively, and contributing to a great customer experience. Role Overview and Responsibilities: Customer Retention Manage a portfolio of customer accounts Understand customers' business objectives and deliver valuable ROI Review of customer accounts for migration from a month-to-month model to annual contracts Help customers adopt best practices within our software to solve their challenges Customer Advocacy Regular proactive communication with customers using one-to-many methods Advocate for customer training to increase product utilization Work cross-functionally with all teams at FSP to advocate for customers’ needs Uncover new best practices, use cases, success stories, and lessons from customers Customer Growth Build meaningful relationships with customers throughout the customer lifecycle journey Identify growth opportunities in the portfolio of customer accounts and execute on an established target list Generate a Customer Success Qualified Leads pipeline for the established targeted list Ensure growth of MRR in individual portfolio Expand product use to new teams within current companies Required/Desired Experience: Bachelor's Degree in business or related field A zeal for building relationships and helping people Solid organizational and planning skills Good communication skills, both written and oral Experience in customer success management Some experience with HubSpot, Pendo, PowerBI and Google Suite. A positive attitude and a desire to be part of a motivated group doing big things Experience in the Flight training industry and knowledge of aviation terminology is a plus Benefits: Full benefits package (Medical, Dental, Vision, Short-Term Disability, Life Insurance, 401(k) plan) Equity Appreciation Plan Flexible Time Off policy Seven (7) company-wide paid holidays + two (2) floating holidays Two (2) wellness days Employee Assistance Program Professional Development Stipend Home Office Stipend Compensation: The salary range for this role has been established at $70,000 - $80,000 annually. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above salary range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Travel Requirements: Occasional business travel may be required, up to 25%. Deadline for Applications: The company will accept ongoing applications until the role is filled. There is no deadline to apply for this position. Flight Schedule Pro is an equal opportunity employer and encourages all qualified individuals to apply. If you're excited about this role, we'd love a chance to review your resume. We value a diverse and inclusive work environment and look for passionate people who are ready to do great things. If there is a required or preferred location for an open role, it will be listed in the job description. All applicants for employment must be legally authorized to work in the United States. Flight Schedule Pro does not provide work visa sponsorship at this time. This employer participates in the Electronic Employment Verification Program. Please visit https://www.e-verify.gov/about-e-verify for more information. Flight Schedule Pro welcomes all direct applicants, but does not utilize recruiting services from external agencies.