Fleet Data Centers

Lead end-to-end commissioning of electrical substations, managing multidisciplinary teams, ensuring safety and compliance, and delivering project documentation. | Bachelor's in Electrical Engineering or military equivalent, 8+ years in substation commissioning, ANSI/NETA Level III or IV certification preferred, extensive experience with high-voltage systems and relay testing. | Substation Commissioning Senior Manager leads the end-to-end commissioning lifecycle for all mechanical and electrical systems associated with site substation(s) and supporting buildings, ensuring these are installed, tested, verified, and handed over to operations to meet performance, reliability, and safety requirements. This role integrates design intent with field execution, orchestrates multi-disciplinary teams, manages risk, and delivers auditable commissioning evidence that enables on-time, on-budget, and right-first-time facility readiness. The successful candidate will need to possess a strong understanding of NETA/ANSI standards, high-voltage medium-voltage, and low-voltage equipment, power transformers, switchgear, instrument transformers, relays, DC power systems, protection and control systems, SCADA integration, substation electrical testing, grounding systems, and electrical safety protocols. In addition, they will need to lead multi-disciplinary teams under tight deadlines and high-pressure conditions, while maintaining accurate commissioning records and turnover packages shared with Fleet leadership. This person will attend all commissioning meetings, track schedule adherence, issue closure rates, and system performance metrics. Job Responsibilities: The successful candidate will have experience and practical expertise in the following: Planning & coordination: Review Basis of Design (BoD), drawings, specifications, and submittals for commissioning requirements and testability. Documents shall include but not be limited to single line diagram, three-line diagram, control diagrams, protection and control schemes, SCADA, Short Circuit and Coordination Study (SCCS), Arc Flash Study, etc. Review and collaborate on protection and control schemes, SCADA logic, and relay inputs, outputs, settings, and logic with design and controls teams. Review and collaborate on the 3rd Party electrical testing requirements with the design and construction teams; ensure all project requirements and expectations are met. Development and/or assist with the development and upkeep of the Commissioning Plan (scope, phasing, staffing, RASIC, tools, documentation control, quality gates). Define substation commissioning schedule aligned with construction and turnover milestones; identify long-lead equipment and factory witness tests. Develop and/or assist with the development of Level 1, Level 2, and Level 3 commissioning checklists. Develop and/or assist in the development of Level 4 and Level 5 (if applicable) commissioning test scripts. Commissioning Operations & Execution: Be responsible for commissioning team communications and updates, including leading or co-leading meetings. Oversee Site Acceptance, Installation, and Pre-energization inspections for substation equipment. Oversee and/or lead first time energization, pre-functional checklists (PFCs), start-up acceptance testing (SAT), and functional test scripts (FTs) for substation equipment and systems and support buildings across all modes (normal, degraded, failover, emergency, maintenance bypass, recovery), including required documentation provided by contractors and vendors and issue resolution. Oversee vendor/OEM Level – 3 start-ups; verify conformance to submittals and sequences of operation (SOO). Oversee and witness 3rd Party electrical testing (i.e., TTR, Power Factor, SFRA, VLF, DRLO, relay testing, protection scheme validation, three-line diagram validation, relay input and output validation, high-voltage medium-voltage, and low-voltage equipment functional operation, and SCADA point-to-point checks. Validate BMS point-to-point, alarm priorities, trending, graphics, and historian; ensure controls narratives are executable and traceable. Drive 3rd Party electrical testing, electrical First Time Energization (FTE) and Functional Performance Testing readiness and execution with electrical and life safety teams, ensuring electrical responses and interlocks perform per design intent. Ensure project commissioning schedules are being met. Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and smell. Frequently required to sit, climb, and balance. Specific vision abilities required by this job include close vision, distance vision, basic color differentiation and the ability to adjust focus. Regularly lift and/or move up to 25 pounds. Documentation & Turnover: Maintain a controlled repository within the Commissioning Platform for commissioning artifacts: SAI, Installation, PFCs, SATs, FPTs, IST results, issues logs, RFIs, redlines, and sign-offs. Review and/or produce consolidated Commissioning Reports with executive summaries, data visuals, narratives, and appendices. Assist with assembling Turnover Packages: final protection schemes, as-builts, relay settings, O&M manuals, warranties, spare parts lists, PM matrices, and training materials. Oversee and coordinate operator training and verify knowledge transfer (sign-in records and demonstration or assessment). Team Leadership & Development: Serve as the primary point of contact for substation commissioning scope; build trusted relationships with clients, GC/CMs, sub-contractors, vendors, utility company, Engineer of Record (i.e., Electrical and Protection Engineer), and operations. Communicate progress, challenges, and solutions to leadership and cross-functional stakeholders; lead regular meetings and readiness reviews. Collaborate closely with pre-construction, design, construction, and operations teams to ensure seamless transition from construction to steady-state operations. Safety & Compliance: Operate safely in a fast pace, multi-phase construction atmosphere. Manage switching orders in the substation yard and support buildings. Strong understanding of electrical power systems (AC/DC and HV, MV, LV) schematics and industry safety standards for each system and as an integrated system. Enforce lockout/tagout (LOTO), Arch Flash Safety, hazardous energy control, hot work permits, confined space, working at heights, and chemical handling protocols. Ensure compliance with applicable codes and standards (e.g., IEEE, NFPA 70E, local/state electrical codes). Conduct Job Hazard Analyses (JHAs) and pre-task plans; use proper PPE; lead daily toolbox talks during commissioning peaks. Champion safety culture and environmental compliance across all commissioning activities. Financial & Performance Management: Manage commissioning budgets, forecasts, and resource allocation to ensure cost-efficient delivery. Establish and track KPIs: schedule adherence (% milestones achieved), defect density & closure rate (issues per MW; time-to-close), test coverage (% completed vs planned), performance compliance (% systems meeting OPR/BoD tolerances), handover quality (turnover completeness; operator training satisfaction), and safety outcomes (TRIR, near-miss reporting). Drive operational excellence to meet corporate targets and deliver projects on time and within budget. Education, Professional Certification, and Licenses: Bachelor's degree in Electrical Engineering or a related field; OR Graduate of applicable Commissioning Technical school or military with relevant military electrical or technical experience. See below for relevant experience requirements. Highly Preferred Certification: ANSI/NETA Level III or IV in Electrical Testing. Manufacturer Relay Training/Knowledge (SEL, ABB, Siemens, GE, or equivalent). Experience: With BSEE 8+ years of substation commissioning/electrical testing experience in mission-critical facilities (substation, transmission, data centers, hospitals, labs, pharma, or industrial); OR With graduate of applicable Commissioning Technical school or military with relevant military electrical or technical experience and eight (8) years minimum commissioning/electrical testing or similar work experience. Technical Depth: Expertise in relay testing (SEL, ABB, Siemens, GE), SCADA integration, and HV apparatus commissioning. In addition, proficient with electrical testing equipment (i.e., Megger, Doble, Omicron, etc.). Proven track record leading 3rd Party electrical testing, electrical First Time Energization (FTE) and Functional Performance Testing coordination, with strong SCADA and protective relay familiarity. Demonstrates the ability to lead multi-disciplinary teams in high-stakes startup and cutover windows. Exceptional organizational, project management, problem-solving, and troubleshooting skills, with strong documentation discipline. Excellent written and verbal communication and stakeholder management skills; proficiency with project management and commissioning platforms. Travel and Schedule: Willingness and ability to travel (25–50%) to project sites as needed; extended hours during startup/functional/IST windows, including weekend/night shifts, and an occasional holiday if required. Expected Salary Range: $160,000 - $200,00 Salary + Bonus Fleet Data Centers Employment Fleet Data Centers employees enjoy competitive compensation and comprehensive benefits, including 100% employer-covered medical, dental, and vision insurance, a 401K program, standard paid holidays, and unlimited PTO. NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the organization's ongoing needs. Fleet Data Centers is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment regardless of age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance applying for any of our open positions, please contact us at info@fleetdatacenters.com.

Lead end-to-end commissioning of mechanical systems in mission-critical facilities, managing teams, schedules, documentation, and stakeholder communication. | 8+ years of mechanical commissioning experience in mission-critical facilities, strong technical expertise in HVAC and BMS, proven leadership skills, and relevant certifications. | Position Overview: Mechanical Commissioning Senior Manager leads the end-to-end commissioning lifecycle for all mechanical systems in mission-critical and supporting facilities, ensuring these are installed, tested, verified, and handed over to operations to meet performance, reliability, and safety requirements. This role integrates design intent with field execution, orchestrates multi-disciplinary teams, manages risk, and delivers auditable commissioning evidence that enables on-time, on-budget, and right-first-time facility readiness. The successful candidate will need to possess a strong understanding of HVAC systems, chilled water plants, industrial water systems, adiabatic cooling, CRAC/CRAH units, hydronic distribution, fuel oil systems, building management systems (BMS), fire protection systems, water treatment plants, and administration and logistics buildings. In addition, they will need to lead multi-disciplinary teams under tight deadlines and high-pressure conditions, while maintaining accurate commissioning records and turnover packages shared with Fleet leadership. This person will attend all commissioning meetings, track schedule adherence, issue closure rates, and system performance metrics. Job Responsibilities: The successful candidate will have experience and practical expertise in the following: Planning & coordination: Review Basis of Design (BoD), drawings, specifications, and submittals for commissioning requirements and testability. Review and collaborate on sequences of operation (SOO) with design and controls teams; ensure sensor placement, access, and valving support for commissioning and future operations. Development and/or assist with the development and upkeep of the Commissioning Plan (scope, phasing, staffing, RASIC, tools, documentation control, quality gates). Define mechanical commissioning schedule aligned with construction and IST milestones; identify long-lead equipment and factory witness tests. Develop and/or assist with the development of Level 1, Level 2, and Level 3 commissioning checklists. Develop and/or assist in the development of Level 4 and Level 5 commissioning test scripts. Commissioning Operations & Execution: Be responsible for commissioning team communications and updates, including leading or co-leading meetings. Oversee and/or lead Site Acceptance, Installation, and Pre-energization inspections, checklists, required documentation provided by contractors and vendors and issue resolution. Oversee and/or lead first time energization, pre-functional checklists (PFCs), start-up acceptance testing (SAT), and functional test scripts (FTs) for mechanical equipment and systems across all modes (normal, degraded, failover, emergency, maintenance bypass, recovery), including required documentation provided by contractors and vendors and issue resolution. Oversee vendor/OEM Level – 3 start-ups; verify conformance to submittals and sequences of operation (SOO). Oversee and coordinate TAB (Testing, Adjusting, Balancing) strategy, prerequisites, witnessing, and final report acceptance. Validate BMS point-to-point, alarm priorities, trending, graphics, and historian; ensure controls narratives are executable and traceable. Oversee and/or lead the plan and execution load bank testing, thermal validation protocols (as applicable), and performance testing to prove capacity and stability. Drive Integrated Systems Testing (IST) readiness and execution with electrical and life safety teams, ensuring mechanical responses and interlocks perform per design intent. Ensure project commissioning schedules are being met. Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and smell. Frequently required to sit, climb, and balance. Specific vision abilities required by this job include close vision, distance vision, basic color differentiation and the ability to adjust focus. Regularly lift and/or move up to 25 pounds. Documentation & Turnover: Maintain a controlled repository within the Commissioning Platform for commissioning artifacts: SAI, Installation, PFCs, SATs, FPTs, IST results, issues logs, RFIs, redlines, and sign-offs. Review and/or produce consolidated Commissioning Reports with executive summaries, data visuals, narratives, and appendices. Assist with assembling Turnover Packages: final SOO, as-builts, TAB report, O&M manuals, warranties, spare parts lists, PM matrices, and training materials. Oversee and coordinate operator training and verify knowledge transfer (sign-in records and demonstration or assessment). Team Leadership & Development: Serve as the primary point of contact for mechanical commissioning scope; build trusted relationships with clients, GC/CMs, sub-contractors, vendors, and operations. Communicate progress, challenges, and solutions to leadership and cross-functional stakeholders; lead regular meetings and readiness reviews. Collaborate closely with pre-construction, design, construction, and operations teams to ensure seamless transition from construction to steady-state operations. Safety & Compliance: Operate safely in a fast pace, multi-phase construction atmosphere. Enforce lockout/tagout (LOTO), hot work permits, confined space, working at heights, and chemical handling protocols. Ensure compliance with applicable codes and standards (e.g., ASHRAE guidelines, NFPA where applicable, local/state mechanical codes). Conduct Job Hazard Analyses (JHAs) and pre-task plans; use proper PPE; lead daily toolbox talks during commissioning peaks. Champion safety culture and environmental compliance across all commissioning activities. Financial & Performance Management: Manage commissioning budgets, forecasts, and resource allocation to ensure cost-efficient delivery. Establish and track KPIs: schedule adherence (% milestones achieved), defect density & closure rate (issues per MW; time-to-close), test coverage (% completed vs planned), performance compliance (% systems meeting OPR/BoD tolerances), handover quality (turnover completeness; operator training satisfaction), and safety outcomes (TRIR, near-miss reporting). Drive operational excellence to meet corporate targets and deliver projects on time and within budget. Education, Professional Certification, and Licenses: Bachelor's degree in Mechanical Engineering, Electrical Engineering, Architectural Engineering, or a related field Graduate of applicable Commissioning Technical school or military with relevant military mechanical or technical experience. See below for relevant experience requirements. Preferred certifications: ASHRAE BCxP, ACG CxA, NEBB BSC (or equivalent). Experience: With BSME or BSEE 8+ years of mechanical commissioning experience in mission-critical facilities (data centers, hospitals, labs, pharma, or industrial) With graduate of applicable Commissioning Technical school or military with relevant military mechanical or technical experience and eight (8) years minimum commissioning or similar work experience. Proven track record leading functional testing and IST coordination, with strong controls/BMS integration and TAB familiarity. Demonstrates the ability to lead multi-disciplinary teams in high-stakes startup and cutover windows. Exceptional organizational, project management, and problem-solving skills, with strong documentation discipline. Excellent written and verbal communication and stakeholder management skills; proficiency with project management and commissioning platforms. Travel and Schedule: Willingness and ability to travel (25–50%) to project sites as needed; extended hours during startup/functional/IST windows, including weekend/night shifts, and an occasional holiday if required. Expected Salary Range: $160,000-$200,000 Salary + Bonus Fleet Data Centers Employment Fleet Data Centers employees enjoy competitive compensation and comprehensive benefits, including 100% employer-covered medical, dental, and vision insurance, a 401K program, standard paid holidays, and unlimited PTO. NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the organization's ongoing needs. Fleet Data Centers is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment regardless of age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance applying for any of our open positions, please contact us at info@fleetdatacenters.com.

Lead end-to-end electrical commissioning for mission-critical facilities, managing teams, schedules, and documentation to ensure system performance and safety. | 8+ years of electrical commissioning experience in mission-critical environments, with strong technical knowledge of electrical systems, team leadership skills, and relevant certifications. | Position Overview: Electrical Commissioning Senior Manager leads the end-to-end commissioning lifecycle for all electrical systems in mission-critical and supporting facilities, ensuring these are installed, tested, verified, and handed over to operations to meet performance, reliability, and safety requirements. This role integrates design intent with field execution, orchestrates multi-disciplinary teams, manages risk, and delivers auditable commissioning evidence that enables on-time, on-budget, and right-first-time facility readiness. The successful candidate will need to possess a strong understanding of electrical distribution systems, medium-voltage and low-voltage switchgear and transformers, UPS systems, generators, automatic transfer switches (ATS), static transfer switches (STS), power distribution units (PDUs), remote power panels (RPPs), grounding systems, electrical protection schemes, SCADA systems, Electrical Power Monitoring Systems (EPMS), fire alarm/life safety systems, and administration and logistics buildings. In addition, they will need to lead multi-disciplinary teams under tight deadlines and high-pressure conditions, while maintaining accurate commissioning records and turnover packages shared with Fleet leadership. This person will attend all commissioning meetings, track schedule adherence, issue closure rates, and system performance metrics. Job Responsibilities: The successful candidate will have experience and practical expertise in the following: Planning & coordination: Review Basis of Design (BoD), drawings, specifications, and submittals for commissioning requirements and testability. Review and collaborate on sequences of operation (SOO) with design and controls teams; ensure sensor placement, access, and valving support for commissioning and future operations. Development and/or assist with the development and upkeep of the Commissioning Plan (scope, phasing, staffing, RASIC, tools, documentation control, quality gates). Define electrical commissioning schedule aligned with construction and IST milestones; identify long-lead equipment and factory witness tests. Develop and/or assist with the development of Level 1, Level 2, and Level 3 commissioning checklists. Develop and/or assist in the development of Level 4 and Level 5 commissioning test scripts. Commissioning Operations & Execution: Be responsible for commissioning team communications and updates, including leading or co-leading meetings. Oversee and/or lead Site Acceptance, Installation, and Pre-energization inspections, checklists, required documentation (i.e., torque reports, megger reports, continuity reports, NETA reports) provided by contractors and vendors and issue resolution. Perform technical review and validate the required documentation (i.e., torque reports, megger reports, continuity reports, NETA reports) for completion, accuracy, and acceptance. Oversee and/or lead first time energization, pre-functional checklists (PFCs), start-up acceptance testing (SAT), and functional test scripts (FTs) for electrical equipment and systems across all modes (normal, degraded, failover, emergency, maintenance bypass, recovery), including required documentation provided by contractors and vendors and issue resolution. Oversee vendor/OEM Level – 3 start-ups; verify conformance to submittals and sequences of operation (SOO). Validate SCADA/EPMS point-to-point, alarm priorities, trending, graphics, and historian; ensure controls narratives are executable and traceable. Oversee and/or lead the plan and execution load bank testing, breaker coordination checks, metering verifications, and performance testing to prove capacity and stability. Drive Integrated Systems Testing (IST) readiness and execution with electrical and life safety teams, ensuring responses and interlocks perform per design intent. Ensure project commissioning schedules are being met. Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and smell. Frequently required to sit, climb, and balance. Specific vision abilities required by this job include close vision, distance vision, basic color differentiation and the ability to adjust focus. Regularly lift and/or move up to 25 pounds. Documentation & Turnover: Maintain a controlled repository within the Commissioning Platform for commissioning artifacts: SAI, Installation, PFCs, SATs, FPTs, IST results, issues logs, RFIs, redlines, and sign-offs. Review and/or produce consolidated Commissioning Reports with executive summaries, data visuals, narratives, and appendices. Assist with assembling Turnover Packages: final SOO, as-builts, TAB report, final Short Circuit and Coordination Study (SCCS), final Arc Flash Study, O&M manuals, warranties, spare parts lists, PM matrices, and training materials. Oversee and coordinate operator training and verify knowledge transfer (sign-in records and demonstration or assessment). Team Leadership & Development: Serve as the primary point of contact for electrical commissioning scope; build trusted relationships with clients, GC/CMs, sub-contractors, vendors, and operations. Communicate progress, challenges, and solutions to leadership and cross-functional stakeholders; lead regular meetings and readiness reviews. Collaborate closely with pre-construction, design, construction, and operations teams to ensure seamless transition from construction to steady-state operations. Safety & Compliance: Operate safely in a fast pace, multi-phase construction atmosphere. Enforce lockout/tagout (LOTO), hot work permits, confined space, working at heights, and chemical handling protocols. Ensure compliance with applicable codes and standards (e.g., ASHRAE guidelines, NFPA where applicable, local/state electrical codes). Conduct Job Hazard Analyses (JHAs) and pre-task plans; use proper PPE; lead daily toolbox talks during commissioning peaks. Champion safety culture and environmental compliance across all commissioning activities. Financial & Performance Management: Manage commissioning budgets, forecasts, and resource allocation to ensure cost-efficient delivery. Establish and track KPIs: schedule adherence (% milestones achieved), defect density & closure rate (issues per MW; time-to-close), test coverage (% completed vs planned), performance compliance (% systems meeting OPR/BoD tolerances), handover quality (turnover completeness; operator training satisfaction), and safety outcomes (TRIR, near-miss reporting). Drive operational excellence to meet corporate targets and deliver projects on time and within budget. Education, Professional Certification, and Licenses: Bachelor's degree in Mechanical Engineering, Electrical Engineering, Architectural Engineering, or a related field Graduate of applicable Commissioning Technical school or military with relevant military electrical or technical experience. See below for relevant experience requirements. Preferred certifications: ASHRAE BCxP, ACG CxA, NEBB BSC (or equivalent). Experience: With BSME or BSEE 8+ years of electrical commissioning experience in mission-critical facilities (data centers, hospitals, labs, pharma, or industrial) With graduate of applicable Commissioning Technical school or military with relevant military electrical or technical experience and eight (8) years minimum commissioning or similar work experience. Proven track record leading functional testing and IST coordination, with strong SCADA integration and electrical protection familiarity. Demonstrates the ability to lead multi-disciplinary teams in high-stakes startup and cutover windows. Exceptional organizational, project management, and problem-solving skills, with strong documentation discipline. Excellent written and verbal communication and stakeholder management skills; proficiency with project management and commissioning platforms. Travel and Schedule: Willingness and ability to travel (25–50%) to project sites as needed; extended hours during startup/functional/IST windows, including weekend/night shifts, and an occasional holiday if required. Expected Salary Range: $160,000 - $200,000 Salary + Bonus Fleet Data Centers Employment Fleet Data Centers employees enjoy competitive compensation and comprehensive benefits, including 100% employer-covered medical, dental, and vision insurance, a 401K program, standard paid holidays, and unlimited PTO. NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the organization's ongoing needs. Fleet Data Centers is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment regardless of age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance applying for any of our open positions, please contact us at info@fleetdatacenters.com.

Build and lead the customer service model including customer experience, onboarding, billing, incident management, systems roadmap, KPI reporting, and customer satisfaction programs. | Senior leader with wholesale data center experience, strong customer service and operational skills, excellent leadership, analytical abilities, and preferably a BS/BA degree. | Fleet Data Centers designs, builds and operates mega-scale data center campuses. Fleet provides its customers flexibility and predictability to meet their upside demand forecasts, addressing a key need in the market as traditional leased models are struggling to keep pace with the demand for new Cloud and AI infrastructure. Fleet is led by a team of industry veterans that have already made a lasting imprint on the evolution of global digital infrastructure and are committed and uniquely capable of upleveling data center development scale and operations in the face of rising demand. Fleet is well positioned to bring in-house design, engineering and operational capabilities to collaborate with customers on tailored solutions for campuses of 500MW+. This unique model enables Fleet to provide the world’s largest and most sophisticated customers a seamless extension of their own data center fleets with constant access to design innovation. Fleet is headquartered in Denver, Colorado, with satellite offices in Seattle, WA and Arlington, VA. Position Overview: Fleet is looking for a pragmatic, scrappy, entrepreneurial, experienced leader for this critical role. The Vice President, Customer Service will be responsible for building and leading Fleet’s customer support model, defining and operating the end-to-end customer experience and the corresponding people, process and system requirements to support Fleet’s evolving product portfolio. This is an opportunity for a veteran customer service leader to design and build a service and support model from a “blank sheet of paper,” bringing to bear lessons learned (good and bad) from previous roles and experiences to create a unique and world class model. This role will be an integral contributor to building the Fleet business and as such will have the opportunity to make a significant and lasting contribution to a new business during a phase of unprecedented growth. Responsibilities: • Customer Experience Vision: Define the post-sale customer experience end-to-end, inclusive of customer comms/touch points, reporting, readouts (e.g. QBRs), stakeholder coordination, etc. This is a “blank sheet of paper” exercise requiring a combination of experience, perspective and creative thinking. Fleet is not encumbered by how things have been done in the past, but rather seeks to do things uniquely well moving forward. • Customer Onboarding and Account Management: Execute on the customer experience vision described above. Define processes for customer onboarding and account management to support the customer experience vision. Over time, as Fleet’s customer 1 base grows, build and lead a team who will consistently deliver on Fleet’s vision for a world class customer experience • Billing: Lead the development of Fleet’s billing approach and systems. Partner with legal and finance teams to understand relevant billing requirements • Incident Management: Partner with cross-functional stakeholders to define and lead incident management process, policies, reporting and communications (internal, customer and external facing). Lead the development of external/PR approach related to incident management • Systems/IT Roadmap and Planning: Define requirements and contribute to system selection for all systems to support the customer life cycle. Serve as a thought leader on roadmap development and prioritization, gathering and prioritizing input from crossfunctional stakeholders and overseeing development and implementation. • Systems/IT implementation: Partnering with the Tract Capital (centralized) IT team and outside resources as appropriate, lead the implementation of Fleet’s roadmap modules, working with stakeholders to provide training, facilitate UAT and manage implementation through to steady state • KPI Development and Reporting: Develop, produce and analyze KPIs measuring customer account health. Provide analysis and recommendations to leadership and internal stakeholders • Product Processes and Support: Lead the development and continuous optimization of delivery and support processes, timelines, milestones, etc. Partner with the engineering and product teams, contribute to the definition, development, documentation and ongoing management of Fleet’s product and service portfolio including SLAs, designs, features, equipment, timelines • Customer Satisfaction: Define, implement and manage Fleet’s customer feedback/ satisfaction program and associated reporting, internal communication and stakeholder management Experience and Qualifications: • The successful candidate will have experience and practical expertise in the following: • Wholesale data center experience is a hard requirement for this role. • Proven track record in customer service, service delivery, service assurance or other product or operations related functional area(s) • Genuine passion for customer service 2 • Experience in a start-up company and/or a high-growth, rapidly scaling company a plus • Excellent people leadership skills, both direct team members and the ability to galvanize stakeholders across many functions and levels • Superior analytical and quantitative skills; experience developing and managing to KPIs and financial metrics • Strong ability to balance analysis with action – critical in a rapid scale-up environment • Excellent multi-tasking, organizational and communication skills • BS/BA in an engineering or technical discipline preferred; MBA a plus Willingness to travel, est. Interpersonal/Soft Skills: • Energetic – comfortable and excited working in a high-paced environment • Collaborative – team player and cultural ambassador across the company • Empathetic – supportive and engaging with individuals at all levels • Efficient – effective at time-management and multi-tasking; balancing many competing priorities at any given time Flexible – comfortable with a fast-paced and sometimes fluid environment; encouraging and helpful to others to do the same • Driven – excited and committed to partnering with the leadership team to achieve outstanding business results • Operationally Paranoid – anticipate and mitigate threats, risks, and negative outcomes that could interrupt or compromise the customer’s service before they occur Expected Salary Range: Base salary $132,000 to $180,000, plus bonus and equity. Location: Seattle, WA, with consideration for applicants in Denver, CO Fleet Employment Fleet employees enjoy competitive compensation and comprehensive benefits, including 100% employer-covered medical, dental, and vision insurance, a 401K program, standard paid holidays, and unlimited PTO. NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the organization's ongoing needs. Fleet is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment regardless of age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance applying for any of our open positions, please contact us at info@tract.com.