Flare

Manage and scale internal IT and corporate systems focusing on employee experience, reliability, and operational excellence. | 4–7 years IT systems administration experience in cloud-first environments with strong automation and scripting skills. | About us Funded by leading VC firms, Flare (formerly Themis Tech) is an industry leader in legal technology and we’re reimagining how clients and attorneys work together. We’re a team of creative problem-solvers who want to make the world a better place. Join us. Check out helloflare.com for more! Overview The Systems Administrator will own and scale Flare’s internal IT and corporate systems function with a strong focus on employee experience, reliability, and operational excellence. This role blends hands-on technical execution with people leadership and service design. You will act as the primary global owner of end-user technology, SaaS tooling, identity, and device management. This role is ideal for someone who enjoys building a world-class employee technology experience while introducing structure, automation, and scalability into a fast-growing environment. Pay Range: $75,000 - $100,000 / yr Location: In-Office/Hybrid in our Scottsdale, AZ office What you'll do: Own day-to-day IT operations and end-user support for a hybrid company, serving as the primary escalation point for complex issues. Deliver a high-quality employee technology experience by designing and improving onboarding, offboarding, and role-change workflows with automation. Manage identity, device, and SaaS systems across macOS, Windows, and cloud tools, including access control, provisioning, and license optimization. Directly manage and coordinate work with a contract IT administrator in the Tel Aviv office to ensure reliable global support coverage. Maintain office and remote infrastructure, including networks, VPN, and secure access, in partnership with Security and Engineering. Continuously eliminate friction and manual work by introducing scripts, workflows, and lightweight process improvements. Own and administer internal AI tools (e.g., Google Gemini) and help roll out new AI-powered workflows and applications to improve employee productivity and efficiency. What you'll bring: 4–7 years of experience in IT systems administration, IT operations, or corporate IT within a SaaS-heavy, cloud-first environment. Hands-on experience managing macOS and Windows endpoints at scale using MDM tools and administering identity providers such as Okta. Proven ability to build onboarding/offboarding workflows, automate manual processes, and write clear documentation for non-technical users. Prior experience leading or coordinating junior staff, contractors, or vendors, with strong ownership and accountability. Familiarity with rolling out productivity tools, including light ownership or administration of internal AI tools (e.g., Google Gemini) and supporting employee adoption through training and enablement. You'll be great if you have: Experience with: Google Workspace, Slack, Zoom, Rippling, AWS, Azure AD, Zscaler, Netskope Experience with Okta Workflows and Google Workspace automation (e.g., GAM) Scripting or programming experience in Python, Bash, or PowerShell Experience supporting SOC 2, ISO 27001, or similar compliance frameworks Prior experience in a startup or high-growth company Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Why us Opportunity for exponential growth Casual work environment Diverse culture Amazing healthcare benefits Innovative technology We’re a late-stage startup with A-list investors and big plans to become the largest legal care company in the world Flare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Requirements null

Conduct original research on identity-driven threats, engage with ISACs, and support sales with executive briefings and threat updates. | 10+ years in law enforcement, senior intelligence, or security leadership with public research and deep cybercrime technical expertise. | About Flare Flare is a breakout cybersecurity SaaS company with a mission to empower organizations to take control of their data and protect their customers, employees, and brand by shedding light on external threats. We enable cybersecurity teams to proactively detect high-risk external exposure across the dark and clear web, before threat actors have a chance to leverage it. We unify the core functionalities of cyber threat intelligence and external attack surface management into a single, intuitive platform. TL;DR: We are a bunch of nerds who help protect our clients' data (and the people in their networks) by locating cyber risks. About the role Flare's research already opens doors. You will own Flare's presence in the sector ISAC ecosystem, serve as a senior public voice on identity-driven threats, and spend real time in the field with customers, prospects, and intelligence-sharing communities. This is a high-ownership role with broad autonomy. The right person identifies problems independently and drives them to resolution. We can be flexible on the job title for the right candidate. Your purpose and impact Act as a public face of Flare, helping prospects and customers understand why identity is the defining threat of 2026. Serve as Flare's primary point of contact across the sector ISACs, contributing research the communities actually use and holding standing as a peer rather than a vendor analyst. Stay ahead of emerging and novel threats, and move fast: build talks and briefings on new campaigns while they are still news based on Flare data. Join customer and sales calls to help win business, communicating credibly with executive audiences. Host weekly threat briefings for our customers on the latest emerging threats. Create original research into stealer logs, identity-based threats, dark web and Telegram ecosystems, non-human identity, and emerging attack chains. Present that research at conferences, ISAC sessions, and executive briefings, delivering the same finding as board-level risk to a CISO and as tradecraft to practitioners without losing either room. Partner with marketing and sales so the research and relationships generate brand and pipeline as a second-order effect. Travel extensively. This role lives in the field, with a heavy conference and working-group calendar. You'll be a perfect fit if You already hold trust and standing in one or more sector ISACs. You have real, hands-on technical depth in the cybercrime ecosystem: stealer logs, credential and identity threats, underground forums and markets, and the actors and infrastructure behind them. You have 10+ years of experience in law enforcement, senior intelligence or security leadership roles. You have a track record of original research and a public footprint: published work, conference presentations, media citations. You bring threat intelligence experience from a cybersecurity vendor, government cyber, or established independent research. You value feedback, embrace radical candor, and are motivated to continually improve. You are comfortable with structured processes but thrive in the ambiguity of a startup ("building the plane as it's flying") while holding a high bar for defensible, first-to-market work. Nice to have Sector specialization that complements rather than duplicates our existing coverage (healthcare, financial services, retail). History of working closely with product, marketing, or customer success to bring threat insights into strategy. Deep threat intelligence or cybercrime experience. What it's like to be part of Flare You will find a people-first company where work-life balance is valued. You'll receive: Competitive salary Bonus tied to research impact, brand, and pipeline outcomes, not individual deals Stock options Insurance coverage Flexible, work-from-anywhere policy Unlimited vacation Fun company events You will join a high-growth, innovative startup where you'll see your impact immediately and be empowered to take on challenges for your personal and professional growth. You will work with an inspiring, award-winning team who are passionate about what they do and the clients we serve, and whose work has been referenced in leading academic journals and international media. What success looks like First 30 days You are fluent in Flare's data and identity-threat coverage, and can run a full platform demo for any audience, practitioner or executive. You have identified several research directions worth pursuing and pressure-tested them with our research team. You have sat in on customer and sales calls to absorb how Flare positions and where deals are won and lost. You have contributed to identifying or responding to one emerging threat. You meaningfully contribute ideas on how Flare could improve its positioning First 60 days Your first original research effort is in flight, with a publication and presentation plan behind it. You have made your first contribution to an ISAC working group or briefing on Flare's behalf. You have conducted your first weekly threat briefing for Flare customers and prospects. You are actively supporting sales and customer calls rather than observing them. You have a working cadence with marketing so research output feeds brand and pipeline without you touching a quota. First 90 days You have published or presented your first significant piece of research under the Flare banner. You have agreed on a 6-to-12-month research and field agenda with leadership, with coverage territory that is clearly yours. Early second-order signals are visible: inbound interest, media pickup, or pipeline influenced by your work.

Manage and grow client relationships by guiding leads through legal service solutions, exceeding sales quotas, and collaborating with legal and client success teams. | 3+ years sales or client-facing experience, strong communication, client-first mindset, driven to meet sales targets, and comfortable with Salesforce or similar CRM. | Description Join Flare as a Account Executive Client Partner: Shape the Future of Legal Services Hello, we’re Flare! We’re a team of creative problem-solvers, builders, and big-thinkers on a mission to transform the legal experience. We are reimagining how attorneys and clients work together, making complex legal services more accessible, human, and efficient. Backed by leading VC firms, Flare is at the forefront of legal technology. We're rapidly expanding our teams, and we're looking for driven, people-focused Client Partners to join our Family Law Addendums Team. This is your chance to play a pivotal role in guiding clients through some of the most important moments of their lives. About the Role As a Client Partner at Flare, you'll be a key player in our mission to empower individuals and simplify complex legal processes. You’ll be backed by a pipeline of current client leads, an all-star legal team, and a supportive leadership group invested in your success. This is an opportunity to grow fast, earn big, and leave your mark on something that truly matters. What You'll Do Make Your Mark: Master pipeline management and proactively reach out to warm and hot leads, guiding them with clarity and care toward the right legal solutions. Solve Problems, Win Deals: Quickly identify each client's unique situation and offer tailored solutions in collaboration with our legal experts. Conquer Your Targets: Consistently exceed sales quotas, propelling our organization to new heights. Collaborate for Success: Partner with legal experts and client success teams to ensure a smooth, exceptional experience for every client. Stay Sharp: Leverage Salesforce and other sales best practices to track progress, refine your pitch, and optimize your workflow. Requirements What We're Looking For We are seeking a high-energy, results-driven salesperson with an entrepreneurial spirit. You should be passionate about sales, thrive in a fast-paced environment, and be motivated by uncapped earning potential. 3+ years in a sales or client-facing role (legal experience is a plus but not required). Strong communication skills and a client-first mindset. Driven to meet and exceed sales targets. Comfortable working with Salesforce or similar CRM tools. Perks & Compensation Base Salary: $65,000 a lucrative uncapped commission plan (OTE: $100,000+). Fully Remote Position: Have the flexibility to work from the comfort of your home, with all the resources of working in office! Benefits: Medical, Dental, Vision, 401K with an Employer Match, Wellness Reimbursement, and more! Career Acceleration: Join a high-growth team with clear paths for advancement and leadership opportunities Mission-Driven Work: Help clients at a crucial moment in their lives, knowing your work has a direct, visible impact. This is just the beginning. Help us expand something meaningful and grow your career while you do it.

As a Client Success Manager, you will drive client experience and case progression, ensuring smooth and efficient case management. You will own client relationships, resolve escalations, and collaborate with attorneys to anticipate needs and drive growth. | The ideal candidate should have a strong ownership mindset, be client-obsessed, and possess excellent problem-solving skills. Experience in legal processes, particularly in family law, is a plus, along with being tech-forward and metric-driven. | Description Who We Are Hello, we’re Flare! We are reimagining how attorneys and clients work together. We are obsessed with building solutions that empower attorneys and consumers through the legal journey. Funded by leading VC firms, we are an industry leader in legal technology. Our platform simplifies the delivery of complex legal services while providing ease and clarity to clients and attorneys throughout the process. With a global team that brings a fresh perspective, Flare is revolutionizing the way legal services are delivered. We’re a team of creative problem-solvers who want to make the world a better place. Join us. Overview Are you a proactive, tech-savvy, client-obsessed professional who wants to redefine what it means to support clients and attorneys? Do you thrive in fast-paced environments and enjoy solving complex problems creatively? Then this is the role for you. As a Customer Success Manager at Flare, you’ll be the strategic driver of client experience and case progression - leading clients through family law matters and ensuring cases move smoothly and efficiently. You’ll own the client relationship, resolve escalations with empathy, and partner closely with attorneys to anticipate needs, maximize capacity, and drive growth. This role requires exercising independent judgment in managing client relationships, case workflows, and operational improvements. Requirements What You’ll Do Own case progression from intake to resolution, driving case momentum and using discretion to determine next steps, engaging attorneys at key decision points and when legal input is required. Conduct regular case reviews with attorneys to ensure deadlines are met and cases are on track. Communicate consistently with clients and attorneys to provide updates, gather information, and keep everyone informed—anticipating issues before they arise. Identify legal workflow needs and ensure drafting, filing, and legal research are executed efficiently. Exercise judgment in prioritizing and anticipating what is needed for the case, drafting and managing case documents and filings for attorney review, and researching case-related information and law to support attorney strategy and case progression. Identify and resolve bottlenecks or obstacles creatively, ensuring cases move efficiently and recommending process improvements. Support attorneys as a strategic partner by anticipating their needs, enabling them to take on more business and drive growth. Spot repeat business opportunities and advocate for clients while supporting attorneys’ goals. Collaborate with internal teams to push client cases forward and improve operational efficiency. Track and report on client success metrics to inform and advise leadership decisions. Who You Are Must-Haves: Strong ownership mindset - you dive in, take initiative, and push cases forward without waiting for direction. Client-obsessed and always trying to stay one step ahead – you’re energized by supporting people, proactively solving problems, and delivering a smooth and empathetic experience Creative problem-solver - view obstacles as challenges to overcome and opportunities to innovate. Relationship builder - earn trust with clients and attorneys while providing proactive support. Thrives in high-volume, fast-paced environments with excellent time management and prioritization skills. Tech-forward - comfortable adopting new tools and integrating AI or other platforms into your workflows. Metric-driven and competitive - excited to analyze data, influence outcomes, and report on client experience metrics. Excellent communicator - written and verbal, adaptable between professional and approachable tones. Collaborative team player - willing to help teammates, share knowledge, and contribute to a positive culture. Nice-to-Haves: Legal experience in filings, court procedures, or family law. Bilingual (English/Spanish)