Flare

Own and resolve escalated customer issues, perform deep troubleshooting, and collaborate with product and engineering teams. | Extensive experience in SaaS customer support, cybersecurity fundamentals, troubleshooting skills, and familiarity with support tools like Zendesk. | This a Full Remote job, the offer is available from: Indiana (USA), Oregon (USA) Support Specialist – Level 2 Location: Remote, Canada or US Life is short. Work somewhere awesome. Flare is a breakout cybersecurity Software-as-a-Service (SaaS) company with a mission to empower organizations to take control of their data and protect their customers, employees and brand by shedding light on external threats. We enable cybersecurity teams to proactively detect high-risk external exposure across the dark and clear web, before threat actors have a chance to leverage it. We unify the core functionalities of cyber threat intelligence and external attack surface management into a single, intuitive platform. TL;DR: We are a bunch of geeks who help protect our clients' data (and people in their network) by locating cyber risks. As a Level 2 Support Specialist at Flare, you take ownership of escalated customer issues and play a key role in ensuring complex problems are resolved efficiently and professionally. You are a trusted technical advisor to customers and a subject matter expert within the Support team. Your purpose and impact: Your mission, should you choose to accept it, is to deliver exceptional technical support for high-impact issues while improving support processes, customer confidence, and internal knowledge sharing. What you’ll be doing: • Own and resolve escalated customer issues that require advanced investigation and technical expertise. • Perform deep-dive troubleshooting to identify root causes and prevent recurrence of known issues. • Communicate clearly and proactively with customers throughout the lifecycle of complex cases. • Reproduce issues and validate bugs before escalating to Engineering, ensuring high-quality handoffs. • Analyze support trends and own Zendesk Explore to identify opportunities for process improvements and self-service enablement. • Contribute to continuous improvement initiatives across Support, Product, and Customer Experience. • Collaborate closely with Product and Engineering teams to advocate for customer needs and improvements. • Provide customers with clear explanations, timelines, and workarounds to maintain trust during investigations. • Create and maintain support documentation, internal playbooks, and known-issue references. • Support the onboarding, training, and ongoing enablement of Level 1 Support Specialists. You’ll be a perfect fit if you have: • 5+ years of experience in SaaS customer support, cybersecurity, or technical customer-facing roles. • Experience using Zendesk, Slack, Google and using AI in practical support automation. • Strong understanding of cybersecurity fundamentals and SaaS platforms. • Demonstrated ability to manage complex customer issues with professionalism and empathy. • Experience troubleshooting technical systems, analyzing data or logs, and validating product behavior. • Comfort working with technical concepts such as APIs, integrations, or platform configurations. • Strong written documentation skills and attention to detail. • Ability to explain technical concepts to both technical and non-technical audiences. • A collaborative mindset and passion for helping others succeed. • French fluency, written and verbal (preferred). What it’s like to be part of Flare: You will find a people-first company where work-life balance is valued. You’ll receive: • Competitive salary • Bonus structure • Stock options • Health coverage/insurance • Flexible, work from anywhere • Unlimited vacation • Fun company events; “Flamping”, curling, rock climbing and many others • You will join a high-growth, innovative start up where you’ll see your impact immediately and be empowered to take on challenges for your personal and professional growth • You will work with an inspiring and award-winning team who are passionate about what they do and the clients we serve, whose work has been referenced in leading academic journals and international media Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Flare we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. This offer from "Flare" has been enriched by Jobgether.com and got a 75% flex score.

Manage and grow client relationships by guiding leads through legal service solutions, exceeding sales quotas, and collaborating with legal and client success teams. | 3+ years sales or client-facing experience, strong communication, client-first mindset, driven to meet sales targets, and comfortable with Salesforce or similar CRM. | Description Join Flare as a Account Executive Client Partner: Shape the Future of Legal Services Hello, we’re Flare! We’re a team of creative problem-solvers, builders, and big-thinkers on a mission to transform the legal experience. We are reimagining how attorneys and clients work together, making complex legal services more accessible, human, and efficient. Backed by leading VC firms, Flare is at the forefront of legal technology. We're rapidly expanding our teams, and we're looking for driven, people-focused Client Partners to join our Family Law Addendums Team. This is your chance to play a pivotal role in guiding clients through some of the most important moments of their lives. About the Role As a Client Partner at Flare, you'll be a key player in our mission to empower individuals and simplify complex legal processes. You’ll be backed by a pipeline of current client leads, an all-star legal team, and a supportive leadership group invested in your success. This is an opportunity to grow fast, earn big, and leave your mark on something that truly matters. What You'll Do Make Your Mark: Master pipeline management and proactively reach out to warm and hot leads, guiding them with clarity and care toward the right legal solutions. Solve Problems, Win Deals: Quickly identify each client's unique situation and offer tailored solutions in collaboration with our legal experts. Conquer Your Targets: Consistently exceed sales quotas, propelling our organization to new heights. Collaborate for Success: Partner with legal experts and client success teams to ensure a smooth, exceptional experience for every client. Stay Sharp: Leverage Salesforce and other sales best practices to track progress, refine your pitch, and optimize your workflow. Requirements What We're Looking For We are seeking a high-energy, results-driven salesperson with an entrepreneurial spirit. You should be passionate about sales, thrive in a fast-paced environment, and be motivated by uncapped earning potential. 3+ years in a sales or client-facing role (legal experience is a plus but not required). Strong communication skills and a client-first mindset. Driven to meet and exceed sales targets. Comfortable working with Salesforce or similar CRM tools. Perks & Compensation Base Salary: $65,000 a lucrative uncapped commission plan (OTE: $100,000+). Fully Remote Position: Have the flexibility to work from the comfort of your home, with all the resources of working in office! Benefits: Medical, Dental, Vision, 401K with an Employer Match, Wellness Reimbursement, and more! Career Acceleration: Join a high-growth team with clear paths for advancement and leadership opportunities Mission-Driven Work: Help clients at a crucial moment in their lives, knowing your work has a direct, visible impact. This is just the beginning. Help us expand something meaningful and grow your career while you do it.

As a Client Success Manager, you will drive client experience and case progression, ensuring smooth and efficient case management. You will own client relationships, resolve escalations, and collaborate with attorneys to anticipate needs and drive growth. | The ideal candidate should have a strong ownership mindset, be client-obsessed, and possess excellent problem-solving skills. Experience in legal processes, particularly in family law, is a plus, along with being tech-forward and metric-driven. | Description Who We Are Hello, we’re Flare! We are reimagining how attorneys and clients work together. We are obsessed with building solutions that empower attorneys and consumers through the legal journey. Funded by leading VC firms, we are an industry leader in legal technology. Our platform simplifies the delivery of complex legal services while providing ease and clarity to clients and attorneys throughout the process. With a global team that brings a fresh perspective, Flare is revolutionizing the way legal services are delivered. We’re a team of creative problem-solvers who want to make the world a better place. Join us. Overview Are you a proactive, tech-savvy, client-obsessed professional who wants to redefine what it means to support clients and attorneys? Do you thrive in fast-paced environments and enjoy solving complex problems creatively? Then this is the role for you. As a Customer Success Manager at Flare, you’ll be the strategic driver of client experience and case progression - leading clients through family law matters and ensuring cases move smoothly and efficiently. You’ll own the client relationship, resolve escalations with empathy, and partner closely with attorneys to anticipate needs, maximize capacity, and drive growth. This role requires exercising independent judgment in managing client relationships, case workflows, and operational improvements. Requirements What You’ll Do Own case progression from intake to resolution, driving case momentum and using discretion to determine next steps, engaging attorneys at key decision points and when legal input is required. Conduct regular case reviews with attorneys to ensure deadlines are met and cases are on track. Communicate consistently with clients and attorneys to provide updates, gather information, and keep everyone informed—anticipating issues before they arise. Identify legal workflow needs and ensure drafting, filing, and legal research are executed efficiently. Exercise judgment in prioritizing and anticipating what is needed for the case, drafting and managing case documents and filings for attorney review, and researching case-related information and law to support attorney strategy and case progression. Identify and resolve bottlenecks or obstacles creatively, ensuring cases move efficiently and recommending process improvements. Support attorneys as a strategic partner by anticipating their needs, enabling them to take on more business and drive growth. Spot repeat business opportunities and advocate for clients while supporting attorneys’ goals. Collaborate with internal teams to push client cases forward and improve operational efficiency. Track and report on client success metrics to inform and advise leadership decisions. Who You Are Must-Haves: Strong ownership mindset - you dive in, take initiative, and push cases forward without waiting for direction. Client-obsessed and always trying to stay one step ahead – you’re energized by supporting people, proactively solving problems, and delivering a smooth and empathetic experience Creative problem-solver - view obstacles as challenges to overcome and opportunities to innovate. Relationship builder - earn trust with clients and attorneys while providing proactive support. Thrives in high-volume, fast-paced environments with excellent time management and prioritization skills. Tech-forward - comfortable adopting new tools and integrating AI or other platforms into your workflows. Metric-driven and competitive - excited to analyze data, influence outcomes, and report on client experience metrics. Excellent communicator - written and verbal, adaptable between professional and approachable tones. Collaborative team player - willing to help teammates, share knowledge, and contribute to a positive culture. Nice-to-Haves: Legal experience in filings, court procedures, or family law. Bilingual (English/Spanish)