Five9

Leading regional partner marketing strategy, managing a team, and executing co-marketing programs to drive demand and revenue. | 5-7 years in B2B SaaS or cloud communications marketing, experience supporting resellers/distributors, proven leadership, and collaboration skills. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Senior Manager, Partner Marketing for North America is responsible for leading the regional partner marketing strategy, managing a team, and driving scalable programs that accelerate demand and revenue through Five9’s channel ecosystem. This ecosystem includes resellers, TSDs, distributors, strategic alliances, and other partners that play a central role in Five9’s go-to-market model. This role requires a balance of strategic leadership and hands-on program execution. You will guide a team in delivering co-marketing programs, partner activation initiatives, and enablement strategies that strengthen partner engagement and expand Five9’s market reach. Working closely with Channel Sales, Global Partner Marketing, and Partner Operations, you will directly influence partner-sourced and partner-influenced pipeline across one of Five9’s largest and most critical regions. Key Responsibilities Partner Marketing Leadership Team Management: Lead and develop a partner marketing team responsible for program execution, partner communication, and campaign coordination across North America. Provide coaching, clear priorities, and ongoing support to drive high performance. Regional Partner Marketing Strategy: Develop and manage the annual partner marketing plan for North America in alignment with sales objectives, partner tiering, and regional growth priorities. Partner Prioritization Model: Establish a structured partner coverage and support model based on performance, opportunity potential, and strategic alignment with Five9’s goals. Program and Campaign Execution Co-Marketing Programs: Oversee the development and execution of integrated co-branded demand generation campaigns with priority partners. This includes digital marketing, webinars, ABM initiatives, content syndication, and joint events. Partner Enablement: Equip partners with the messaging, assets, training, and campaign kits needed to effectively promote and sell Five9 solutions. Drive adoption of global partner-ready campaigns and tools. MDF Planning and Governance: Manage Marketing Development Fund (MDF) planning, partner proposals, approvals, and performance tracking. Ensure MDF investments align to revenue objectives and yield measurable ROI. Channel Route-to-Market Programs: Support and scale initiatives across reseller, distributor, and TSD routes to market, including value proposition development, partner onboarding, bundled offerings, and promotional activities. Cross-Functional Collaboration Sales Alignment: Partner closely with Channel Sales leadership and Partner Managers on joint business planning, campaign prioritization, partner readiness, and pipeline visibility. Global Marketing Coordination: Collaborate with Global Partner Marketing, Product Marketing, and Brand teams to localize campaigns, refine value propositions, and ensure alignment with Five9’s broader marketing strategy. Operational Excellence: Create structure around reporting, forecasting, budgeting, campaign tracking, and marketing automation workflows to improve scalability, transparency, and performance measurement. Skills and Experience Required 5–7 years of B2B marketing experience in technology, SaaS, or cloud communications. Proven experience in partner marketing or channel marketing supporting resellers, distributors, or TSDs. Demonstrated leadership experience — managing people, mentoring team members, or leading cross-functional initiatives. Strong understanding of co-marketing, partner enablement, demand generation, and MDF management. Experience collaborating closely with Channel Sales and partner ecosystems. Analytical mindset with the ability to evaluate program performance, pipeline impact, and partner ROI. Excellent communication, collaboration, and organizational skills. Comfortable operating in a fast-paced, high-growth, matrixed environment. Fluent in English; additional languages are a plus. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $96,200—$283,600 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Leading enterprise transformation programs, managing cross-functional teams, and delivering client value. | Extensive experience in enterprise consulting, transformation, and stakeholder management, with a senior leadership background. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a Senior Director of North America Field & Partner Marketing to lead and scale regional go-to-market execution across Field Marketing and Partner Marketing. This role owns the strategy, execution, and performance of North America field programs and partner initiatives, with clear accountability for pipeline creation, acceleration, and revenue impact. This leader will manage and develop both Field Marketing and Partner Marketing teams, ensuring field-led programs drive TQLs, SAOs, and bookings, while partners contribute meaningful sourced and influenced pipeline. The role blends strategic GTM leadership with hands-on operational excellence and close alignment to regional sales leadership. Key Responsibilities Field Marketing Leadership (Primary Growth Engine) Own the North America Field Marketing strategy, aligned to regional sales priorities, territories, segments, and GTM motions. Design and execute scalable, high-impact field marketing programs, including regional events, executive engagements, roadshows, field webinars, and account-based initiatives. Partner closely with regional sales leadership to support territory planning, pipeline creation, deal acceleration, and forecast confidence. Drive measurable field marketing outcomes across TQLs, SAOs, and bookings, ensuring field programs directly influence pipeline velocity and revenue growth. Ensure field initiatives are integrated with digital, ABM, and lifecycle marketing to deliver cohesive, multi-touch buyer journeys across the funnel. Partner & Channel Marketing Leadership Own the North America Partner Marketing strategy, driving partner-sourced and partner-influenced pipeline across resellers, agents, and strategic partners. Lead partner co-marketing initiatives that increase deal registrations, TQLs, SAOs, and bookings, aligned to regional sales goals. Oversee partner recruitment, enablement, and activation programs in close partnership with Sales and Partner leadership. Manage MDF strategy, governance, and optimization, ensuring investments drive high-quality pipeline and measurable ROI. Shared Ownership & GTM Leadership Lead, mentor, and scale high-performing Field Marketing and Partner Marketing teams, fostering strong collaboration and shared accountability for revenue outcomes. Develop integrated, full-funnel GTM programs that connect field, partner, and digital motions into a unified regional execution model. Own attribution, measurement, and reporting for field and partner marketing, providing clear visibility into TQLs, SAOs, pipeline, bookings, and ROI. Partner cross-functionally with Sales, Growth Marketing, Product Marketing, Revenue Operations, and Digital teams to ensure tight GTM alignment and execution excellence. Continuously optimize programs based on performance data, pipeline insights, and feedback from sales and partners. Qualifications 10+ years of experience across field marketing and partner/channel marketing in B2B environments, with significant North America scope. Proven track record of building and scaling field marketing programs that drive TQLs, SAOs, and revenue impact. Strong experience leading partner or channel marketing motions tied directly to sales outcomes. Demonstrated people leadership experience managing multi-team, regional organizations. Deep understanding of regional GTM strategy, sales alignment, ABM, and multi-touch campaign execution. Data-driven mindset with experience in attribution modeling, pipeline reporting, and performance optimization. Exceptional cross-functional leadership and executive communication skills. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $153,800—$338,300 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Drive revenue and develop new business within designated accounts in the contact center software industry. | Over 10 years of outside enterprise software sales experience in the contact center space, with proven success in sales and client management. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As a consultative sales professional, the Strategic Sales Director creates, identifies, and closes sales within a set of named accounts. The Strategic Sales Director helps solve the business needs of prospects and customers by aligning those needs and objectives with Five9's offerings. Once an opportunity has been closed, the Strategic Sales Director's job is to help manage the initial phases of post-sales support and ensure implementation is set up accordingly. This is achieved through the support of additional resources such as Technical Pre-Sales Support and Professional Services, whose goal is to help you close and delivery the Five9 solution. • How does the Strategic Sales Director role generate value for customers? • * Gain a deep understanding of the prospect or customer's processes and problems • Ensure the right questions are being asked and answered • Obtain qualitative and quantitative data which can be leveraged by the sales support team to identify the right solution(s) • Justify all investments through compelling and customer-focused business cases • Determine next steps and turn strategic discussions into tactical implementations • What makes a great Strategic Sales Director? • * Customer Focused: Approaching all opportunities through the lenses of the prospect or customer • Strategic: Able to prioritize and manage multiple accounts within territory • Persuasive: Achieves 'win-win' positioning and guides others to change status quo • Resourceful: Able to overcome obstacles and barriers to find appropriate sales solutions Why consider this role? • Work for a successful technology frontrunner within the contact center industry with a positive track record of product innovation and market leadership. • Five9 is a high growth software leader with exceptional future upside. • Benefit from a customized B2B selling process that includes Sales Aids, guidance, a proven sales methodology, and using Salesforce in tracking opportunities. We only hire professionals who have a minimum of 10 years operating, selling, or servicing customer contact/engagement centers for Sales or Service. Your relevant experience is paramount to being considered. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while selling or serving our customers. Key Responsibilities: • Create and drive revenue within a specified region or list of named accounts • Generate business opportunities through professional networking and cold-calling • Drive brand awareness, campaigns, and lead generation via networking, associations, etc. • Meet and exceed all quarterly and annual sales quotas • Collaborate with peers and management around ways to continually improve the sales organization • Own the sales cycle from lead generation to closure • Provide expertise around particular areas of interest to discuss industry best practices and development of high level strategies • Develop business plan and present the business plan during quarterly review sessions • Be proactive in all aspects of opportunity development • Establish yourself as a 'Trusted Advisor' to the prospect or customer • Bring net new and innovative ideas to both internal teams and the customer • Maintain account and opportunity forecasting within our internal forecasting system (SFDC) • Self-generate leads from a personal connections, referral partners, and regional networking events • Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience Key Qualifications: • 10+ years of outside enterprise software sales experience in the contact center space • Superior active listening skills • Excellent objection handling and negotiating abilities • Strong collaboration skills and ability to work alongside multiple team members • Strong time-management and organization skills • Excellent written and verbal communication skills • Be able to work independently and as part of a team in a fast pace, rapid change environment • Experience selling at the C-level • Proven track record of sales excellence • A proven sales hunter and closer • Highly persuasive • Superior professional presence and business acumen Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Lead and develop a high-performing sales team to meet or exceed quotas, manage cross-functional projects, and develop sales strategies. | Proven experience in sales, leadership skills, understanding of SaaS products, and ability to manage complex projects. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for an experienced and highly-driven Director of Commercial Sales to provide day-to-day management as well as strategic leadership to a team of Commercial Net New Account Executives. Their primary focus will be to develop and execute operational strategies to ensure their team meets and/or exceeds their monthly, quarterly and annual quotas. Key Requirements: Recruit, coach, train and develop a growing and energetic team of talented Net New Sales professionals ensuring all business processes, policies and work practices are followed to the highest standards. Delivering and communicating ROI for our prospects, throughout the sales process Assist team on identifying, qualifying, and closing prospects, along with overcoming objections through consultative approach. Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the prospect. Develop and apply an understanding of Five9’s products, services, sales methodology, and support processes while working sales opportunities. Ensure the timely and successful delivery of our solutions according to customer needs and objectives Assist with high severity requests or issue escalations as needed Manage multiple projects at a time while paying strict attention to detail Key Skills: 3+ years of experience in Sales Strong knowledge of software (SaaS) sales preferred Outstanding leadership skills and ability to thrive in a collaborative management environment, where decisions are made through brainstorming and discussion Ability to attract, hire, retain, and promote top talent, and demonstrable track record of successful team building Ability to discuss, understand, and work within complex projects and processes Able to analyze trends, understand metrics and present to upper management Strong team player, capable of working collaboratively across a number of functions Must be self-directed and self-motivated Excellent verbal and written communication skills Bachelor’s degree preferred Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Developing product positioning, managing product launches, enabling sales teams, conducting competitive intelligence, and creating marketing collateral. | Over 5 years of product marketing experience, strong communication skills, cross-functional collaboration, and experience in CX, CCaaS, or AI solutions. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for a Senior Product Marketing Manager for voice and digital channel engagement with deep domain expertise in contact center technologies (CCaaS Platform, channels, routing, UI, reporting, WEM), omnichannel strategy, data analysis, and strong go-to-market (GTM) execution skills. You will serve as the external "voice of the product," translating technical features into compelling customer benefits. You will craft compelling narratives that highlight differentiation, and work closely with product, marketing, and sales teams to bring our innovations to life. Key Responsibilities: Positioning and Messaging: Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers. Product Launches: Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption. Enablement: You'll partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion, fueling growth at all stages. Competitive Intelligence: As Five9's competitive landscape expert, conduct research to understand rivals' strengths, weaknesses, and opportunities. Sales Collateral: You will be responsible for developing sales and customer-facing content, including videos, webinars, and product assets that effectively convey core messages. Marketing Campaigns: You will work collaboratively with the marketing teams to assist in developing a campaign, demand generation, website content, and other marketing activities. Cross-functional champion: Collaborate with product management to understand our product vision and upcoming features, using your expertise on the market and customers to effectively communicate externally and shape our product's future. Represent Five9 at events, webinars, and other customer-facing activities. Requirements: 5+ years of Product marketing (or equivalent) experience; demonstrated success in marketing CX, CCaaS, or AI technology solutions. Bachelor's degree in Business or Marketing Management, MBA preferred. Strong communication skills, including excellent verbal, written, and presentation skills. Adept at working cross-functionally. Fast learner, detail-oriented, and must enjoy fast-paced work environments. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Developing messaging, go-to-market strategies, and sales enablement for AI-powered agent empowerment solutions. | 5+ years in product marketing, experience with CX, CCaaS, AI co-pilot, or knowledge management solutions, strong storytelling and cross-functional collaboration skills. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a Senior Product Marketing Manager, Agent Empowerment to bring together storytelling, strategy, and technology as Five9 is investing deeply in agent empowerment applications, including: Five9 Agent Assist – Real-time, LLM-powered guidance, next-best actions, and coaching that help agents resolve issues faster and with greater confidence Five9 AI Knowledge – Contextual, AI-driven answers and recommendations delivered to live and virtual agents at the moment of need In this role, you will define how the Five9 agent empowerment portfolio is positioned in the market, articulate clear differentiation, and help customers understand the business value of augmenting human agents with AI. Responsibilities Positioning & Messaging: Develop clear, compelling messaging that differentiates the Five9 agent empowerment solutions - Agent Assist, Summaries, Transcription, and AI Knowledge - across target personas, including contact center, CX, and operations leaders. Product Launches & GTM: Own go-to-market strategy for agent empowerment products, including positioning, messaging, launch planning, use cases, customer stories, sales enablement, and adoption strategies. Sales & Customer Enablement: Partner with sales, solutions consulting, and customer success teams to create impactful narratives, collateral, and training that drive acquisition, conversion, and expansion. Competitive Intelligence: Serve as the subject-matter expert on the competitive landscape for agent assist, AI co-pilot, and knowledge solutions, translating insights into clear differentiation and sales guidance. Sales & Marketing Assets: Create high-impact customer- and sales-facing content, including presentations, videos, webinars, product overviews, and enablement tools. Campaign & Content Collaboration: Work closely with demand generation and brand teams to support integrated marketing campaigns, website content, and thought leadership focused on agent empowerment. Cross-functional Leadership: Collaborate with product management to deeply understand product vision and roadmap, bringing market and customer insights to influence future innovation. Industry Representation: Represent Five9 at conferences, webinars, analyst briefings, and customer events. Requirements Bachelor’s degree in Business, Marketing, or a related field; MBA preferred 5+ years of product marketing (or equivalent) experience, with demonstrated success in CX, CCaaS, agent assist, AI co-pilot, or knowledge management solutions Strong storytelling, messaging, and presentation skills Proven ability to work cross-functionally with product, sales, and marketing teams Fast learner who thrives in a dynamic, fast-paced environment and brings attention to detail Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Implement and support large scale DNS architecture and multi-tenant Kubernetes clusters. Collaborate with platform and SRE teams to maintain secure, performant services for mission-critical applications. | 5+ years of experience managing global DNS and Kubernetes on Linux systems is required. Expertise in Infrastructure-as-Code tools and strong scripting skills are essential. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a highly experienced Senior Cloud Infrastructure Engineer to implement and support our current and future DNS & Kubernetes architecture in private cloud. You will be directly responsible for ensuring the scalability, resilience, automation, and performance optimization of our DNS & Kubernetes environment by leveraging Infrastructure-as-Code (IaC) tools like Ansible, and Terraform, or Pulumi. This is a deeply technical role requiring expert-level understanding of DNS, Kubernetes and extensive working knowledge on Linux Operating systems. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications. Key Responsibilities: Implement and support large scale DNS Architecture that stretches private & public cloud across multiple regions. Implement and support Infoblox DDI solutions (DNS, IPAM, DHCP), Cloudflare DNS management, Google & AWS DNS services. Implement and support multi-tenant Kubernetes clusters leveraging BareMetal servers and Software defined storage protocols. Implement Infrastructure as code leveraging CI/CD automation, Ansible, Terraform/Pulumi, Python and Bash for automated provisioning of DNS services. Implement continuous delivery pipelines for Infrastructure updates, including patch management, service upgrade testing, and rollback procedures. Develop automated monitoring, alerting, and healing mechanisms using GitOps principles and observability stacks (e.g., Prometheus, Loki, Grafana). Harden services for high availability, disaster recovery, and scale-out operations. Perform deep-dive troubleshooting and performance analysis of Infrastructure services across hypervisors, backend storage protocols and networking layers. Be involved in Change management and Global team collaboration Participate in on-call rotation, incident response, and root cause analysis for platform reliability issues. Requirements: 5+ in managing global DNS & Kubernetes on Linux Operating Systems. Expertise with Infoblox DDI systems (or similar enterprise DNS systems), Bind9, CloudFlare, GCP and AWS DNS Expert knowledge in managing Kubernetes and Ubuntu Linux systems. Proficiency in Infrastructure-as-Code with Ansible, Terraform, or Pulumi. Strong Linux (RHEL/CentOS/Ubuntu) systems engineering background with advanced scripting in Python, Bash, or Go. Familiar with Cisco UCS Blade Servers (or similar server Infrastructure), Block/File Storage (Soft defined storage preferred). Fluency with Git, CI/CD pipelines, and automated test frameworks. Familiar with various Infrastructure technology stacks like Hypervisor Technologies (KVM, Vsphere,), storage protocols (SDS) (iSCSI, NFS, CEPH), L2/L3 Networking Strong experience supporting mission critical 24x7 customer facing production environments. Ability to write technical documentation and contribute to community wikis or knowledge bases. Preferred Qualifications Good understanding of overall Enterprise Common Infrastructure service implementations with a focus on DNS & Kubernetes. Understanding of security best practices for system patching and security compliance (e.g., CIS, NIST). Background in telco, edge cloud, or large enterprise infrastructure environments. Experience building and maintaining automated test environments for system upgrades and DNS migrations. Bachelor’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered. What You’ll Get A collaborative team that’s deeply invested in infrastructure excellence. Complex technical challenges that require creative, scalable solutions. The opportunity to shape a next-generation private cloud platform-built reliability. Access to the latest tools, frameworks, and upstream project developments. Skills and Attributes: Analytical Thinking & Problem Solving: Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions. Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders. Mentorship & Leadership: Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $83,800—$200,600 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

The Senior DevOps Engineer will lead the lifecycle of OpenStack and Kubernetes platforms, ensuring scalable, secure, and observable foundations for mission-critical workloads. This role involves designing, automating, and operating multi-tenant clusters while enabling hybrid flexibility and cross-platform integration. | Candidates should have 7+ years of experience in infrastructure, platform, or SRE engineering roles, with hands-on mastery of OpenStack and Kubernetes in production. Proficiency in automation tools and a deep understanding of Linux internals and observability platforms are essential. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. This position spans the Infrastructure Reliability and Platform Engineering domains, with equal responsibility for OpenStack and Rancher-managed Kubernetes environments. The engineer will lead the lifecycle of both platforms, ensuring scalable, secure, and observable foundations that support mission-critical workloads. This role defines how Five9 builds and runs both OpenStack and Kubernetes platforms at scale, ensuring parity in automation, performance, security, and observability. By bridging the two ecosystems, this engineer will enable hybrid flexibility while providing the resilient foundation on which the business depends. The role covers: OpenStack: Designing, automating, and operating multi-tenant clusters across Nova, Neutron, Octavia, Manila, Cinder, Ironic, and Glance, ensuring performance, tenant isolation, and lifecycle automation. Kubernetes (Rancher RKE2/K3s): Designing and maintaining bare-metal clusters with GitOps-driven automation (Fleet, Argo CD, Terraform, Helm), optimized for performance and secured with RBAC, network policies, and compliance guardrails. Cross-Platform Integration: Enabling interoperability (e.g., Magnum, storage backends, network overlays) and shared observability stacks (Prometheus, Grafana, Loki/EFK). SRE Principles: Applying uniform practices across both stacks for capacity planning, high availability, resilience, incident response, and continuous improvement. Required Expertise: 7+ years in infrastructure, platform, or SRE engineering roles. Hands-on mastery of both OpenStack and Rancher Kubernetes in production, with focus on automation, lifecycle management, and high availability. Proficiency with Terraform, Ansible, Helm, Argo CD, and scripting in Python/Go/Bash. Deep understanding of Linux internals and system performance. Proven application of SRE practices in high-stakes, always-on environments. Strong experience with observability platforms (Prometheus, Grafana, Loki/ELK/EFK). Preferred Expertise: Advanced networking and scheduling: VXLAN, BGP, NIC offload, NUMA-aware scheduling, SR-IOV, and PCI passthrough. OpenStack: Magnum integration, Tempest/Rally for upgrades and validation. Kubernetes: Rancher add-ons (Fleet, Longhorn, CIS Scanning), security hardening (CKA/CKS). Compliance: PCI, FedRAMP, SOC2, FIPS, CIS, NIST standards. Upstream contributions to OpenStack or Kubernetes projects. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $91,500—$219,700 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Define and execute product strategy for AI-powered self-service products, collaborate cross-functionally, and lead market positioning and adoption. | 9+ years in SaaS product management with expertise in Conversational AI, LLMs, NLU, ML, and RAG technologies, plus strong UX and collaboration skills. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking a Principal Product Manager to join our Agentic AI product management team, leading innovation in AI-powered self-service and automation experiences. This role is pivotal in shaping the strategy and execution of our Agentic AI products, positioning Five9 as the leader in delivering transformative, intelligent customer experiences. What You’ll Do: Define and execute the product strategy for Five9’s Agentic AI portfolio, aligning with company vision and strategic growth objectives. Drive the evolution of next-generation AI-powered assistants to surpass traditional IVR/IVA capabilities, integrating LLMs, Retrieval Augmented Generation (RAG), and advanced analytics. Conduct deep competitive analysis and act as the go-to expert on the conversational AI and agentic automation market landscape. Collaborate with engineering, design, and go-to-market teams to translate strategy into actionable product requirements and prioritized features. Develop product positioning, packaging, and pricing strategies to accelerate market adoption. Partner with customers, ISVs, and ecosystem partners to gather insights, refine products, and deliver measurable business impact. Operate hands-on, moving seamlessly between high-level vision and detailed execution. What You’ll Bring: Bachelor’s degree in Computer Science, Engineering, or related field; MBA or equivalent is a plus. 9+ years in SaaS product management with expertise in Conversational AI, LLMs, NLU, ML, and RAG technologies. Strong focus on user experience and integrating UX best practices into AI product design. Proven record of leading successful product launches in AI or automation. Excellent analytical, problem-solving, and decision-making skills, including experience with beta programs, A/B testing, and user-driven product iteration. Outstanding collaboration skills with the ability to influence across global, cross-functional teams. Work Location: This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $138,900—$343,700 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

The role involves building Five9’s Modern SaaS platform and providing critical Cloud infrastructure, tools, and resources for software developers. You will lead engineering efforts, mentor others, and ensure the delivery and deployment of projects end to end. | Candidates must have 9+ years of DevOps experience and 7+ years in Cloud Native application delivery. Strong hands-on experience with Kubernetes, CI/CD tools, and public cloud infrastructures is required. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Platform Infrastructure Team at Five9 is responsible for building and maintaining the Cloud Infrastructure that supports the development, deployment of software hosted by Five9. The platform infrastructure team provides critical Cloud infrastructure, tools and resources that enable software developers to build and deploy software more efficiently and effectively. Role purpose As part of the Cloud Platform Engineering team, you will be building Five9’s Modern SaaS platform. An ideal candidate for us is an experienced engineer who is passionate about building high performance cloud platforms with automation first mindset and a brilliant problem solver and a creative self-starter. How you contribute Be part of Cloud Platform Infrastructure Team, focused on building the next generation Modern SaaS using public multi-cloud and hybrid-cloud solutions. Build automation capabilities towards common abstractions, tools, automation for CI/CD and progressive delivery of Cloud Native applications. Delivering mostly self-selected user stories efficiently and with testability and scalability - including complex tasks that span across adjacent areas. Leading engineering effort and collaborating regularly with Peers, PM and Quality and Ops, helping mentor others and developing specs. Is the go-to person who diagnoses and anticipate problems/bugs, drives toward industry standards/patterns, making sure project is delivered and deployed end to end. Enable all Five9 development teams with a Cloud Native developer workflow, conduct developer training and toolset to automate software delivery with a focus on Scale, HA. Design, and build secure, highly scalable, enterprise grade platform services. Document and communicate clearly of architecture and implementation solutions. Work closely with product managers, architects, testers, and development teams. Troubleshoot and support current Cloud platform in production. Can mentor and displays emotional intelligence. Expertise to Debug & Support Production issues. Skills, competencies and qualifications Required: 9+ years of professional DevOps / production operations experience. 7+ years of Cloud Native application delivery experience. Strong Hands-on experience with Kubernetes, CI/CD tools like GitLab, TeamCity. Intimate knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure). Hands-on experience working on core Cloud services – compute, storage, network, virtualization, Identity and Access Management (IAM). Strong proven experience in Infrastructure as Code (IaC), to be responsible for building robust platforms using automation. Strong Experience in building automation and deploying high quality software with test frameworks and CI/CD, Progressive Delivery. Advanced knowledge of Linux based systems and runtimes. Strong development experience in one or more programming languages - Python, Terraform, Golang, Java, etc. Expert level in Current technology Stack Helm, K8S, Istio, GCP, AWS, GKE, EKS, Terraform, SRE/DevOps practices or equivalent. DevOps mindset and familiarity with the concept of Site Reliability Engineering – inherent sense of ownership through the development and deployment lifecycle. Experience working with at least 1 or more Cloud Provider automation tools. You understand what it takes to run mission critical software in production. Ability to prioritize tasks, work independently and work collaboratively in an agile environment. Other requirements This position requires the ability to be On Call. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $138,900—$343,700 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.