Five9

Develop and deliver software products rapidly in a collaborative team environment to extend core product offerings. | 5+ years application development with 3+ years web applications and 1+ year cloud services experience, plus a bachelor's degree or equivalent. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Our Professional Services development team is growing, and we are seeking a Senior Asset Development Engineer. This is a full-time remote position that can be worked from anywhere in the Continental US. The Asset Development group is focused on delivering products in a rapid development cycle to augment and extend Five9 core product offerings. This role consists of rapid product development leveraging modern development methodologies and tools that automate the definition, architecture, development, and delivery of software products. The candidate will be expected to work in a team environment via web conferences, and chat collaboration. The candidate must be a self-starter, able to work independently while staying in sync with the rest of the team. If you thrive on challenging, ever-changing development projects, then this may be just the position for you! Required Skills: Strong software development background. Experience working with end-to-end tool chains including project definition and organization, source control, linting, test automation. Recent experience with Jira, Confluence, Visual Studio Code, Git. Expert in: JavaScript, Typescript, HTML, Node.js. Proficient in: Typescript, Nest.js, VueJS Toolchain: Visual Studio Code, Jira, Confluence, Git An understanding of cloud-based software development considerations and architectures (Google Cloud, AWS, etc.) and web-based API interfaces (SOAP, REST, AJAX, WebSockets, etc.) Familiarity with unix based command line shell usage. Knowledge of Contact Center technologies a plus. Qualifications: 5+ years experience in application or integration software development. Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus. 3+ years development experience in web-based applications (HTML5, JavaScript) and associated frameworks such as ReactJS, VueJS, Angular, SASS, PostCSS, jQuery, Marionette, Backbone, Bootstrap, Foundation, etc. 1+ years experience with web application hosting services such as Google Cloud, AWS, Azure, and self-hosted Node.js services. BA/BS degree or equivalent work experience is required. Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $114,500—$319,200 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Modernize platform tooling, develop full-stack services, implement observability, and lead Kubernetes GitOps transition. | 8+ years experience with Go, Python, front-end frameworks, Kubernetes management, and CKA/CKAD certification required. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking a Senior Software Engineer to rapidly modernize our internal platform tooling and drive full-stack engineering maturity. This is primarily a hands-on developer role — you will own the transformation of existing internal tools to be 12-factor compliant, building polished front-end interfaces alongside robust back-end services, and embedding world-class telemetry (Grafana, Prometheus, Loki) throughout the platform. You will also provide architectural direction for software supporting our Infrastructure-as-a-Service (IaaS) platforms, orchestration systems, and platform engineering initiatives. You will champion modern 12-factor application design, transition legacy pipelines into Kubernetes-native GitOps workflows, and mentor mid-tier developers — all while keeping shipping velocity high. This is a private cloud/on-premise infrastructure position. We build and manage our own bare-metal and virtualized data center footprint. Do not apply if your experience is exclusively in public cloud environments (AWS, GCP, or Azure). Candidates must have hands-on, practical experience with physical/on-premise hardware orchestration, hypervisors, and managing Kubernetes on bare-metal/private-cloud layers. Key Responsibilities 12-Factor Application Modernization (Primary Focus) Rapidly audit and refactor existing internal tools and services to strictly comply with 12-factor application principles — configuration via environment, stateless processes, explicit dependency declarations, disposability, and dev/prod parity. Own end-to-end delivery of modernized services: back-end APIs (Go/Python) paired with clean, functional front-end interfaces (React or Vue) that surface platform data and controls to internal users. Decompose monolithic or ad-hoc scripts into properly structured, independently deployable services with clearly defined interfaces. Full-Stack Development Build and maintain internal web UIs using modern front-end frameworks (React or Vue) — dashboards, tooling consoles, and operational interfaces that teams actually want to use. Design and develop robust REST/gRPC back-end APIs in Go and Python following clean architecture patterns. Ensure front-end and back-end components are instrumented end-to-end with traces, metrics, and structured logs from day one. Observability & Telemetry Own the platform observability stack: design, implement, and continuously improve our Grafana, Prometheus, and Loki deployment for all internal services. Define and enforce instrumentation standards — every new or refactored service must ship with meaningful RED metrics, structured JSON logs forwarded to Loki, and distributed traces. Build and maintain Grafana dashboards and alerting rules that provide actionable signal for on-call engineers; define and manage SLIs/SLOs across critical platform services. Implement Prometheus exporters for custom internal services and integrate alerting with PagerDuty or equivalent. Drive log aggregation strategy with Loki — label taxonomy, retention policies, and LogQL query libraries for common operational queries. Architecture & API Development Design, develop, and support robust APIs and automation services from scratch using Go and Python. Conduct architecture reviews and enforce design standards across the platform engineering team. Drive the modernization of legacy platform components with a bias toward simplicity and operational transparency. CI/CD & GitOps Transformation Lead the refactoring of existing deployment pipelines to be fully Kubernetes-native. Define and implement disciplined software release cycles using GitLab CI/CD and ArgoCD for GitOps-driven deployments. Establish automated testing gates (unit, integration, contract) as hard requirements in the pipeline. Technical Leadership & Mentorship Mentor mid-tier developers, establish coding standards, enforce peer reviews, and reduce technical debt. Improve engineering maturity across the team — instill a culture of instrumentation-first development where observability is never an afterthought. Maintain and overhaul technical documentation; make it easy for new engineers to onboard and contribute. Infrastructure as Code (IaC) Drive enterprise-grade infrastructure automation and orchestration using Ansible, AWX, and Terraform. Oversee the secure and highly available architecture of core lifecycle services such as Harbor and GitLab. Required Qualifications 8+ years of software engineering with proven technical leadership and architectural design experience. Full-Stack Development: Strong front-end skills (React or Vue) alongside deep back-end experience — you are comfortable owning the full request lifecycle from UI click to database. Observability Expertise: Deep, hands-on expertise with Grafana, Prometheus, and Loki — not just deploying them, but designing dashboards, writing PromQL/LogQL, building exporters, and enforcing instrumentation standards across a team. 12-Factor Mastery: Demonstrated experience auditing and refactoring real applications to be 12-factor compliant in a production environment. Programming: Deep expertise in Python and Go (Golang) for building distributed systems and enterprise APIs. Kubernetes Certification: CKA or CKAD strictly required (CNCF). Hands-on experience with on-premise clusters, preferably Rancher. Cloud & Infrastructure: Strong experience with OpenStack, private cloud environments, and foundational infrastructure networking. Automation & Tooling: Extensive experience with Ansible, AWX/Tower, Harbor, and GitLab. Modern Delivery: Proven expertise in SDLC practices, code refactoring, automated testing, and GitOps (ArgoCD). Preferred Qualifications Experience designing and shipping internal developer portals or operational tooling used by platform and SRE teams. Hands-on experience with distributed tracing (Jaeger, Tempo, or OpenTelemetry) to complement the Grafana/Prometheus/Loki stack. Deep practical experience implementing SRE principles at large-scale enterprise. Familiarity with Bare Metal as a Service (BMaaS) provisioning and integration. Experience navigating ITIL change management processes within highly automated CI/CD frameworks. Experience establishing engineering standards and driving a culture of accountability and continuous improvement. Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $90,700—$252,200 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Architect and support scalable OpenStack private cloud infrastructure with automation and secure multi-tenant services. | 5+ years managing OpenStack environments, expert in IaC tools, strong Linux and networking skills required. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a highly experienced Senior OpenStack DevOps Engineer to architect, implement, and support our community-driven OpenStack-based private cloud infrastructure. You will be directly responsible for ensuring the scalability, resilience, automation, and performance optimization of our cloud environment by leveraging Infrastructure-as-Code (IaC) tools like Ansible, and Terraform, or Pulumi. This is a deeply technical role requiring expert-level understanding of OpenStack internals across major projects including Neutron, Octavia, Manila, Cinder, Nova, Ironic, and Glance. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications. Key Responsibilities Design and implement multi-tenant OpenStack infrastructure aligned with open community standards, including network service isolation and tenant-aware resource scheduling. Automate the provisioning, lifecycle management, and configuration of OpenStack services and supporting components using Ansible, Terraform, or Pulumi. Extend and maintain integrations for core OpenStack services: Neutron: Custom network plugins/drivers, L2/L3 routing, BGP, DHCP, and tenant network segmentation (VLAN, VXLAN, Geneve). Octavia: HA load balancing with amphora and provider drivers, TLS offloading, Layer 4/7 routing. Manila: Share drivers for NFS/CIFS, tenant access control, storage backends. Cinder: Block storage provisioning, volume snapshots, multi-attach, backend tuning. Nova: Compute resource scheduling, NUMA/cpu pinning, SR-IOV and PCI passthrough. Ironic: Bare metal provisioning workflows, BIOS/IPMI automation, PXE and UEFI boot configuration. Glance: Image lifecycle management, backing store optimization, image caching strategies. Contribute to upstream OpenStack projects when needed (bug fixes, driver enhancements, documentation). Implement continuous delivery pipelines for OpenStack updates, including patch management, service upgrade testing, and rollback procedures. Develop automated monitoring, alerting, and healing mechanisms using GitOps principles and observability stacks (e.g., Prometheus, Loki, Grafana). Harden services for high availability, disaster recovery, and scale-out operations. Perform deep-dive troubleshooting and performance analysis of OpenStack services across control and data planes. Participate in on-call rotation, incident response, and root cause analysis for platform reliability issues. Minimum Qualifications 5+ years of experience operating and automating large-scale OpenStack cloud environments, preferably in community-driven or upstream-contributing teams. Expert-level proficiency in Infrastructure-as-Code with Ansible, Terraform, or Pulumi. Strong hands-on knowledge of Neutron, Octavia, Manila, Cinder, Nova, Ironic, and Glance. Strong Linux (RHEL/CentOS/Ubuntu) systems engineering background with advanced scripting in Python, Bash, or Go. Fluency with Git, CI/CD pipelines, and automated test frameworks. Strong understanding of L2/L3 networking, SDN overlays (VXLAN, Geneve), load balancing (Octavia), and storage protocols (SDS) (iSCSI, NFS, CEPH). Demonstrated success building or maintaining multi-region or high-availability OpenStack clusters. Experience with container technologies (e.g., Docker) and orchestration tools (e.g., Kubernetes) is a plus. Ability to write technical documentation and contribute to community wikis or knowledge bases. Preferred Qualifications Contributions to upstream OpenStack codebases or participation in SIGs/WGs. Familiarity with RBAC, Keystone federation, Barbican (secrets management), and Ceilometer/Gnocchi/Aodh. Understanding of security best practices for tenant isolation, microsegmentation, and compliance (e.g., CIS, NIST). Background in telco, edge cloud, or large enterprise infrastructure environments. Experience building and maintaining automated test environments for OpenStack upgrades and validation (e.g., Tempest, Rally, or custom test harnesses). Bachelor’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered. What You’ll Get A collaborative team that’s deeply invested in open source, community contribution, and infrastructure excellence. Complex technical challenges that require creative, scalable solutions. The opportunity to shape a next-generation private cloud platform built on true open infrastructure principles. Access to the latest tools, frameworks, and upstream project developments. Skills and Attributes: Analytical Thinking & Problem Solving: Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions. Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders. Mentorship & Leadership: Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices. Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $90,700—$252,200 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Serve as a strategic HR partner driving talent strategies, organizational design, and employee engagement aligned with business priorities. | 8+ years HR Business Partner experience with strong strategic, analytical, and change management skills and a bachelor's degree. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is harnessing the power of AI to redefine the customer experience industry and our future. To complement our transformation, we are actively seeking a talented and experienced Senior People Partner to be a strategic driver of our People initiatives, aligning them with the critical priorities of our business units. As our Sr. People Partner, you will be a vital member of the People leadership team, entrusted to own and execute talent strategies that unlock the full potential of our teams. You have a “roll up your sleeves” mentality, paired with the strategic foresight to solve complex problems and deliver impactful results. You are passionate about understanding the intricacies of the business model and providing data-driven perspectives that empower leaders to build and scale high-performing, high-density teams. In this role, you will cultivate influential relationships across the organization, guiding critical management decisions, championing our employees, and strategically anticipating and responding to the cultural and organizational dynamics of a company in transformation. This is a hybrid role, three days a week in office is required. Key Responsibilities: • Strategic Partnership: Collaborate with senior leaders and their leadership teams to translate business strategies and challenges into forward-thinking HR and organizational development actions. • Organizational Design & Change Leadership: Act as a change agent, guiding leaders and teams through our transformation. Drive organizational design solutions on spans and layers, talent management, and change management. • Integrated Talent Strategy: Partner effectively with our People Team Centers of Excellence (COEs) to implement programs that are consistent, scalable, and tailored to business needs. • Data-Driven Insights: Drive informed, objective decision-making by using data to identify trends, diagnose root causes, and develop effective, scalable solutions. You will be expected to conduct analyses and make recommendations that continuously improve our processes and policies. • Compensation & Performance: Provide strategic compensation guidance, including salary planning, approval of salary actions, promotions, and job re-leveling, ensuring we remain competitive in the talent market. • Employee Relations: Proactively work with managers and employees to address complex employee relations issues, representing all interests fairly and ensuring a positive, high-performance work environment. • Employee Engagement: Develop and lead initiatives that drive employee engagement and connection, ensuring our internal communications are aligned with our evolving culture and strategic narrative. Key Requirements: • 8+ years of progressive experience as a People Partner, HR Business Partner, or in a related role, with a demonstrated history of building and scaling HR programs, preferably supporting Go-to-market teams in a fast paced global environment • A Builder and a Problem-Solver: You have a strong "roll up your sleeves" attitude and are comfortable operating in ambiguity and navigating a fast-paced, constantly changing environment. • Strategic Business Acumen: You are a credible business partner with the ability to understand complex challenges and implement creative, business-oriented solutions. • Influence & Credibility: You present solutions in ways that are heard, understood, and supported. You can add value-driven insight that positively influences senior management decision-making and are comfortable communicating with clarity and conviction to all levels and cultures. • Relationship Builder: You possess a natural ability to build and maximize relationships founded on trust and effective communication. • Data-Driven & Analytical: You have strong analytical, problem-solving, and decision-making skills and are adept at using data to inform your recommendations. • Project Management Excellence: You have excellent planning, prioritization, and organizational skills, with a proven ability to lead projects and programs to successful completion. • Agility & Resilience: You can handle competing priorities calmly under pressure and are resilient and adaptable in the face of change. • Domain Expertise: You have a solid technical knowledge of the HR field, its role within the business, and the related regulatory environment (FLSA, FMLA, ADA, EEOC, etc.). • A Bachelor’s degree or equivalent practical experience. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents • Generous employee stock purchase plan • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $82,300—$229,500 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Lead platform function focusing on infrastructure as software product, overseeing software supply chain, AI compute infrastructure, and operational hardening across cloud environments. | 10+ years leading large-scale platform or cloud engineering teams with strong software engineering background and SRE implementation experience. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is investing in the leadership of its platform function. We want someone who runs this like a software product organization. Infrastructure architects who use code on the side won’t make it here. You will have deployed platforms that real developers consume. Versioned modules. Real release cadence. Deprecation done right. Consumers who pin to interfaces because they trust them. You will have built and run end-to-end pipelines where build, test, security, deploy, observe, rollback, and upgrade are first-class concerns. If you spent your career drawing diagrams and handing them off, this isn’t the seat for you. The infrastructure as a service (IaaS) platform function is being reshaped, the team is being built up, and modernization is already in motion. Today the platform work is fragmented across reporting lines and skill sets. The right person walks in expecting that, gets the urgent work stable, and starts shaping the team and the operating model on a clock we can measure. This is a player-coach leadership role requiring strong technical judgment, hands-on engagement in architecture and engineering practices, and the ability to build teams and systems that scale beyond individual dependency. What success looks like in your first 120 days A working map of the platform estate across our DCs and our cloud footprint, plus a clear-eyed read on the engineering practice you inherited and the team behind it A personnel evaluation and a product roadmap, written like a software roadmap and not an architecture deck, that shows how Five9 moves toward an Internal Developer Platform with paved roads, self-service, and end-to-end pipelines, sequenced against budget and the work that’s already running New engineers ramping into the team, retained engineers in active upskilling, a clear hiring plan in motion Platform capabilities delivered end-to-end through the pipeline with real consumers, on-call and incident load redistributed across the team, you stepping out of the critical path What you bring to Five9 Proven track record building, scaling, and transforming high-performing engineering organizations Experience stabilizing and modernizing under-resourced teams and operational environments Strong leadership skills with the ability to build accountability, ownership, and engineering discipline across globally distributed teams Proven ability to lead large-scale technical and organizational transformation in complex production environments Strong cross-functional leadership and stakeholder management skills across engineering, operations, security, and executive teams Ability to mentor senior technical leaders and build scalable, high-performing organizations Strong decision-making, prioritization, communication, and conflict resolution skills in high-pressure environments What you will own Own the platform function end-to-end across Openstack and Kubernetes (private cloud), Infrastructure as Code, automation frameworks, shared platform services, and AI compute infrastructure Operate the platform as a product for internal engineering teams, driving adoption, self-service, developer experience, standardized platform patterns, and measurable delivery outcomes Lead the platform software supply chain, including source control, code review, CI/CD, testing, security validation, artifact management, observability, deployment, rollback, release management, and lifecycle governance Define and mature core platform services including observability, secrets management, DNS/DDI, identity, registries, CI/CD tooling, and GPU-enabled platform capabilities supporting AI workloads Drive platform architecture and technology direction across Kubernetes, storage, and virtualization including operational hardening, scalability, and modernization initiatives Establish scalable operational and engineering practices including SLOs, incident escalation response, change management, on-call health, runbooks, post-incident corrective actions, ADRs, code reviews, and shared ownership models Build and develop a high-performing platform engineering organization through strong hiring, leveling, coaching, engineering standards, and organizational design practices Partner closely with network, compute, storage, and datacenter operations leadership, security, production operations, cloud engineering, and automation teams to drive aligned platform execution at scale What We Require Proven ability to build, scale, and mature engineering organizations, including hiring, coaching, organizational design, and raising engineering standards Strong executive communication skills with the ability to present platform health, reliability, adoption, cost, and roadmap metrics to senior leadership Experience leading globally distributed engineering teams and embedded partner resources within a unified operating model Bachelor's degree in computer science, engineering, business or related field Technical Skills & Experience 10+ years leading platform, infrastructure, or cloud engineering organizations in large-scale production environments, including experience operating platforms as software products Strong hands-on software engineering background with experience in Python, Go, or similar languages, along with Infrastructure as Code expertise using Terraform, Ansible, Git, or equivalent tooling Deep experience building and operating CI/CD-driven platform environments with integrated testing, deployment, observability, rollback, security validation, and lifecycle management practices Strong production-scale experience with on-premises Kubernetes and container platforms, including Rancher, OpenShift, Anthos, or similar technologies Experience building and operating Internal Developer Platforms (IDPs) focused on self-service capabilities, standardized platform services, and developer adoption Strong understanding of Site Reliability Engineering (SRE) principles, including SLOs, error budgets, observability, incident management, and operational reliability practices Experience implementing security-as-code, policy-as-code, software supply chain controls, and progressive delivery patterns within CI/CD environments Experience operating hybrid and multi-cloud environments, including public cloud, private cloud, virtualization, and AI/GPU-enabled infrastructure platforms Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $135,900—$448,300 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Lead AI-powered product development for agent assist in contact centers. | Requires 4+ years SaaS product management, AI expertise, and contact center industry experience. | We are seeking an experienced and strategic Senior Product Manager to lead the development of our Agent Assist product portfolio. This role is focused on the ideation, development, and launch of AI-powered, real-time assistance functionalities designed to empower contact center agents. Operating at the intersection of advanced machine learning and human-centric design, you will navigate the complexities of enterprise AI deployments. The ideal candidate is a self-directed leader who operates effectively with high autonomy, possessing a deep understanding of contact center dynamics and applied artificial intelligence. Key Responsibilities • Strategy & Product Lifecycle Management: Define the product roadmap and strategic direction for AI innovations within the Agent Assist portfolio. Oversee the end-to-end product lifecycle, driving initiatives from initial concept through to successful market launch and continuous iteration. • Cross-Functional Collaboration: Partner closely with Engineering, Data Science, and Product Design to navigate complex data environments, AI/ML parameters, and optimize technical and user experience tradeoffs. • Customer Engagement & Go-To-Market Alignment: Collaborate extensively with clients and Go-To-Market teams (Sales, Customer Success) to gather actionable insights, facilitate beta testing, and continuously refine the real-time agent-assist experience. Analyze competitive landscape and • Data-Driven Decision Making: Make informed strategic decisions amidst ambiguity. Objectively evaluate product performance, prioritize resource allocation, and leverage KPIs to track user adoption and product efficacy. Qualifications • Education: Bachelor's degree in computer science, engineering, or related field; MBA is a plus. • Professional Experience: 4+ years of comprehensive professional experience in SaaS product management. The ideal candidate will demonstrate adaptability and success across both agile, high-growth startup environments and established enterprise organizations. • Product Leadership: A proven track record in a formal Product Management capacity, successfully delivering B2B SaaS solutions. • Industry Expertise (Required): Essential background in the Contact Center industry coupled with direct experience building and shipping AI-driven products. • Technical Acumen: Deep understanding of the product development lifecycle for ML-driven solutions, including data collection, model training tradeoffs, and analytics. • Execution-Oriented: A highly autonomous operator capable of driving initiatives forward without relying on extensive operational support structures. You must be able to articulate and defend strategic decisions effectively and collaboratively. Critical Competences • Applied AI Proficiency: Practical experience managing the realities of LLMs and machine learning deployments, including addressing latency constraints, optimization, and accuracy challenges. • Operational Excellence: A strong bias for action and a proven ability to translate high-level strategy into tangible, delivered products. • Client Advocacy: A strong commitment to direct customer interaction and a willingness to engage continuously with clients to resolve challenges, gather feedback, and drive product adoption. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. • Generous employee stock purchase plan. • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $90,000-$250,300 USD

Lead product strategy and execution for Five9's integration with Google Gemini Enterprise focusing on AI-enhanced customer experience. | Requires 8+ years in B2B SaaS product management with AI/ML focus, strong strategic and communication skills, and experience leading global teams. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX) to lead seamless integration of Five9 contact center services with Google GECX that includes Agent Assist, Conversational Insights and Quality AI. In this pivotal role, you will shape the strategy and transformation beyond simple digital interactions and passive tools to AI agents that can execute complex, multi-step actions autonomously across every consumer touchpoint. As a principal-level product leader, you will drive innovation at the intersection of user experience, digital channels, and artificial intelligence. You'll position Five9 as the undisputed leader in intelligent customer experience. We're looking for a visionary product leader who combines deep technical expertise with exceptional strategic thinking and stakeholder influence. The ideal candidate brings a proven track record in user experiences, digital channels, AI/ML product management, and a passion for solving complex problems through AI. This position is based in our US offices with hybrid work arrangements. You will lead and collaborate with a global team spanning the United States, Portugal, and India. What You'll Do Strategic Leadership • Define and drive the end-to-end product vision and strategy for Five9's integration with Google GECX aligning with company objectives and market opportunities • Own the product roadmap, balancing innovation with customer needs, competitive positioning, and technical feasibility • Serve as the internal and external thought leader on Five9-Google GECX integration, representing Five9 at industry events and with key customers • Conduct deep competitive and market analysis, identifying emerging trends in CX and autonomous agents Product Development & Execution • Define detailed product requirements for the integration with Google GECX effort across Five9’s core apps, UX, data reporting and various digital channels • Lead cross-functional teams across engineering, design, data science, and GTM to translate strategy into innovative AI agent capabilities • Design and oversee the integration with Google’s AI agents that perform sophisticated customer experiences tasks including multi-step actions autonomously across every consumer touchpoint. • Balance high-level strategic thinking with tactical execution, diving deep into technical details when needed Go-to-Market & Business Impact • Partner closely and effectively with Google R&D and GTM teams on this strategic partnership • Develop compelling product positioning, packaging, and pricing strategies that highlight Five9's differentiated CX capabilities via Google GECX • Partner closely with customers, ISVs, system integrators, and partners to gather insights, validate solutions, and drive measurable business outcomes • Lead beta programs and customer pilots, managing feedback loops and iterating rapidly based on real-world usage • Build business cases and ROI models that demonstrate the joint value of Five9 and Google GECX Team Development & Leadership • Mentor product managers and associate product managers, elevating the team's capabilities • Foster a culture of innovation, experimentation, and continuous learning within the product organization • Champion best practices in AI product development across the organization, including responsible AI principles, evaluation frameworks, and user-centered design What You Bring Required Qualifications • 8+ years of experience in B2B SaaS product management, with significant focus on user experience and AI/ML-powered products • Bachelor's degree in Computer Science, Engineering, or related technical field; MBA or advanced degree is a strong plus • Proven track record of successfully launching and scaling Applied AI products from conception through growth • Exceptional analytical and problem-solving skills, with demonstrated ability to make data-driven decisions in ambiguous situations • Strong business acumen with experience in product positioning, pricing, and go-to-market strategy • Outstanding communication skills, able to influence senior stakeholders and translate complex technical concepts for diverse audiences • Experience leading through influence in matrixed, global organizations with distributed teams • Track record of managing beta programs, running experiments (A/B testing), and leveraging customer feedback to drive product iterations Preferred Qualifications • Deep domain expertise in Applied AI and autonomous agents, contact center quality assurance, or customer experience tech stacks • Experience with forward deployment models, working directly with customers during implementation, onboarding, and optimization phases to drive adoption and value realization • Strong understanding of contact center operations, quality frameworks (COPC, Six Sigma, Lean), and performance management best practices • Technical proficiency with LLM applications, prompt engineering, RAG architectures, and agentic design patterns (ReAct, Chain-of-Thought, tool use, multi-agent orchestration) • Experience with AI agent orchestration frameworks and platforms • Background working in fast-paced, high-growth SaaS companies serving enterprise customers • Previous experience managing products in global, distributed teams across multiple time zones Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. • Generous employee stock purchase plan. • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $135,300—$398,200 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Implement and support large scale DNS architecture and multi-tenant Kubernetes clusters. Collaborate with platform and SRE teams to maintain secure, performant services for mission-critical applications. | 5+ years of experience managing global DNS and Kubernetes on Linux systems is required. Expertise in Infrastructure-as-Code tools and strong scripting skills are essential. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a highly experienced Senior Cloud Infrastructure Engineer to implement and support our current and future DNS & Kubernetes architecture in private cloud. You will be directly responsible for ensuring the scalability, resilience, automation, and performance optimization of our DNS & Kubernetes environment by leveraging Infrastructure-as-Code (IaC) tools like Ansible, and Terraform, or Pulumi. This is a deeply technical role requiring expert-level understanding of DNS, Kubernetes and extensive working knowledge on Linux Operating systems. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications. Key Responsibilities: Implement and support large scale DNS Architecture that stretches private & public cloud across multiple regions. Implement and support Infoblox DDI solutions (DNS, IPAM, DHCP), Cloudflare DNS management, Google & AWS DNS services. Implement and support multi-tenant Kubernetes clusters leveraging BareMetal servers and Software defined storage protocols. Implement Infrastructure as code leveraging CI/CD automation, Ansible, Terraform/Pulumi, Python and Bash for automated provisioning of DNS services. Implement continuous delivery pipelines for Infrastructure updates, including patch management, service upgrade testing, and rollback procedures. Develop automated monitoring, alerting, and healing mechanisms using GitOps principles and observability stacks (e.g., Prometheus, Loki, Grafana). Harden services for high availability, disaster recovery, and scale-out operations. Perform deep-dive troubleshooting and performance analysis of Infrastructure services across hypervisors, backend storage protocols and networking layers. Be involved in Change management and Global team collaboration Participate in on-call rotation, incident response, and root cause analysis for platform reliability issues. Requirements: 5+ in managing global DNS & Kubernetes on Linux Operating Systems. Expertise with Infoblox DDI systems (or similar enterprise DNS systems), Bind9, CloudFlare, GCP and AWS DNS Expert knowledge in managing Kubernetes and Ubuntu Linux systems. Proficiency in Infrastructure-as-Code with Ansible, Terraform, or Pulumi. Strong Linux (RHEL/CentOS/Ubuntu) systems engineering background with advanced scripting in Python, Bash, or Go. Familiar with Cisco UCS Blade Servers (or similar server Infrastructure), Block/File Storage (Soft defined storage preferred). Fluency with Git, CI/CD pipelines, and automated test frameworks. Familiar with various Infrastructure technology stacks like Hypervisor Technologies (KVM, Vsphere,), storage protocols (SDS) (iSCSI, NFS, CEPH), L2/L3 Networking Strong experience supporting mission critical 24x7 customer facing production environments. Ability to write technical documentation and contribute to community wikis or knowledge bases. Preferred Qualifications Good understanding of overall Enterprise Common Infrastructure service implementations with a focus on DNS & Kubernetes. Understanding of security best practices for system patching and security compliance (e.g., CIS, NIST). Background in telco, edge cloud, or large enterprise infrastructure environments. Experience building and maintaining automated test environments for system upgrades and DNS migrations. Bachelor’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered. What You’ll Get A collaborative team that’s deeply invested in infrastructure excellence. Complex technical challenges that require creative, scalable solutions. The opportunity to shape a next-generation private cloud platform-built reliability. Access to the latest tools, frameworks, and upstream project developments. Skills and Attributes: Analytical Thinking & Problem Solving: Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions. Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders. Mentorship & Leadership: Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $83,800—$200,600 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

The Senior DevOps Engineer will lead the lifecycle of OpenStack and Kubernetes platforms, ensuring scalable, secure, and observable foundations for mission-critical workloads. This role involves designing, automating, and operating multi-tenant clusters while enabling hybrid flexibility and cross-platform integration. | Candidates should have 7+ years of experience in infrastructure, platform, or SRE engineering roles, with hands-on mastery of OpenStack and Kubernetes in production. Proficiency in automation tools and a deep understanding of Linux internals and observability platforms are essential. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. This position spans the Infrastructure Reliability and Platform Engineering domains, with equal responsibility for OpenStack and Rancher-managed Kubernetes environments. The engineer will lead the lifecycle of both platforms, ensuring scalable, secure, and observable foundations that support mission-critical workloads. This role defines how Five9 builds and runs both OpenStack and Kubernetes platforms at scale, ensuring parity in automation, performance, security, and observability. By bridging the two ecosystems, this engineer will enable hybrid flexibility while providing the resilient foundation on which the business depends. The role covers: OpenStack: Designing, automating, and operating multi-tenant clusters across Nova, Neutron, Octavia, Manila, Cinder, Ironic, and Glance, ensuring performance, tenant isolation, and lifecycle automation. Kubernetes (Rancher RKE2/K3s): Designing and maintaining bare-metal clusters with GitOps-driven automation (Fleet, Argo CD, Terraform, Helm), optimized for performance and secured with RBAC, network policies, and compliance guardrails. Cross-Platform Integration: Enabling interoperability (e.g., Magnum, storage backends, network overlays) and shared observability stacks (Prometheus, Grafana, Loki/EFK). SRE Principles: Applying uniform practices across both stacks for capacity planning, high availability, resilience, incident response, and continuous improvement. Required Expertise: 7+ years in infrastructure, platform, or SRE engineering roles. Hands-on mastery of both OpenStack and Rancher Kubernetes in production, with focus on automation, lifecycle management, and high availability. Proficiency with Terraform, Ansible, Helm, Argo CD, and scripting in Python/Go/Bash. Deep understanding of Linux internals and system performance. Proven application of SRE practices in high-stakes, always-on environments. Strong experience with observability platforms (Prometheus, Grafana, Loki/ELK/EFK). Preferred Expertise: Advanced networking and scheduling: VXLAN, BGP, NIC offload, NUMA-aware scheduling, SR-IOV, and PCI passthrough. OpenStack: Magnum integration, Tempest/Rally for upgrades and validation. Kubernetes: Rancher add-ons (Fleet, Longhorn, CIS Scanning), security hardening (CKA/CKS). Compliance: PCI, FedRAMP, SOC2, FIPS, CIS, NIST standards. Upstream contributions to OpenStack or Kubernetes projects. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $91,500—$219,700 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Define and execute product strategy for AI-powered self-service products, collaborate cross-functionally, and lead market positioning and adoption. | 9+ years in SaaS product management with expertise in Conversational AI, LLMs, NLU, ML, and RAG technologies, plus strong UX and collaboration skills. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking a Principal Product Manager to join our Agentic AI product management team, leading innovation in AI-powered self-service and automation experiences. This role is pivotal in shaping the strategy and execution of our Agentic AI products, positioning Five9 as the leader in delivering transformative, intelligent customer experiences. What You’ll Do: Define and execute the product strategy for Five9’s Agentic AI portfolio, aligning with company vision and strategic growth objectives. Drive the evolution of next-generation AI-powered assistants to surpass traditional IVR/IVA capabilities, integrating LLMs, Retrieval Augmented Generation (RAG), and advanced analytics. Conduct deep competitive analysis and act as the go-to expert on the conversational AI and agentic automation market landscape. Collaborate with engineering, design, and go-to-market teams to translate strategy into actionable product requirements and prioritized features. Develop product positioning, packaging, and pricing strategies to accelerate market adoption. Partner with customers, ISVs, and ecosystem partners to gather insights, refine products, and deliver measurable business impact. Operate hands-on, moving seamlessly between high-level vision and detailed execution. What You’ll Bring: Bachelor’s degree in Computer Science, Engineering, or related field; MBA or equivalent is a plus. 9+ years in SaaS product management with expertise in Conversational AI, LLMs, NLU, ML, and RAG technologies. Strong focus on user experience and integrating UX best practices into AI product design. Proven record of leading successful product launches in AI or automation. Excellent analytical, problem-solving, and decision-making skills, including experience with beta programs, A/B testing, and user-driven product iteration. Outstanding collaboration skills with the ability to influence across global, cross-functional teams. Work Location: This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $138,900—$343,700 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

The role involves building Five9’s Modern SaaS platform and providing critical Cloud infrastructure, tools, and resources for software developers. You will lead engineering efforts, mentor others, and ensure the delivery and deployment of projects end to end. | Candidates must have 9+ years of DevOps experience and 7+ years in Cloud Native application delivery. Strong hands-on experience with Kubernetes, CI/CD tools, and public cloud infrastructures is required. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Platform Infrastructure Team at Five9 is responsible for building and maintaining the Cloud Infrastructure that supports the development, deployment of software hosted by Five9. The platform infrastructure team provides critical Cloud infrastructure, tools and resources that enable software developers to build and deploy software more efficiently and effectively. Role purpose As part of the Cloud Platform Engineering team, you will be building Five9’s Modern SaaS platform. An ideal candidate for us is an experienced engineer who is passionate about building high performance cloud platforms with automation first mindset and a brilliant problem solver and a creative self-starter. How you contribute Be part of Cloud Platform Infrastructure Team, focused on building the next generation Modern SaaS using public multi-cloud and hybrid-cloud solutions. Build automation capabilities towards common abstractions, tools, automation for CI/CD and progressive delivery of Cloud Native applications. Delivering mostly self-selected user stories efficiently and with testability and scalability - including complex tasks that span across adjacent areas. Leading engineering effort and collaborating regularly with Peers, PM and Quality and Ops, helping mentor others and developing specs. Is the go-to person who diagnoses and anticipate problems/bugs, drives toward industry standards/patterns, making sure project is delivered and deployed end to end. Enable all Five9 development teams with a Cloud Native developer workflow, conduct developer training and toolset to automate software delivery with a focus on Scale, HA. Design, and build secure, highly scalable, enterprise grade platform services. Document and communicate clearly of architecture and implementation solutions. Work closely with product managers, architects, testers, and development teams. Troubleshoot and support current Cloud platform in production. Can mentor and displays emotional intelligence. Expertise to Debug & Support Production issues. Skills, competencies and qualifications Required: 9+ years of professional DevOps / production operations experience. 7+ years of Cloud Native application delivery experience. Strong Hands-on experience with Kubernetes, CI/CD tools like GitLab, TeamCity. Intimate knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure). Hands-on experience working on core Cloud services – compute, storage, network, virtualization, Identity and Access Management (IAM). Strong proven experience in Infrastructure as Code (IaC), to be responsible for building robust platforms using automation. Strong Experience in building automation and deploying high quality software with test frameworks and CI/CD, Progressive Delivery. Advanced knowledge of Linux based systems and runtimes. Strong development experience in one or more programming languages - Python, Terraform, Golang, Java, etc. Expert level in Current technology Stack Helm, K8S, Istio, GCP, AWS, GKE, EKS, Terraform, SRE/DevOps practices or equivalent. DevOps mindset and familiarity with the concept of Site Reliability Engineering – inherent sense of ownership through the development and deployment lifecycle. Experience working with at least 1 or more Cloud Provider automation tools. You understand what it takes to run mission critical software in production. Ability to prioritize tasks, work independently and work collaboratively in an agile environment. Other requirements This position requires the ability to be On Call. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $138,900—$343,700 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.