Five9

The Manager will lead and manage a team of Platform Engineers to ensure successful customer implementations while honing their technical abilities. Responsibilities also include achieving revenue and quality targets, overseeing project health, and maintaining expertise in Five9 products. | Candidates must have over 10 years of Professional Services experience, including 5 years in line management of technical teams. Experience in cloud computing or telephony consulting, as well as knowledge of call center solutions, is required. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As a key contributor to the Professional Services Team, the ideal candidate will be a passionate, driven individual who can lead and manage a team of technical, individual contributors that delight customers in their successful implementations. This role is equal parts Manager, Trainer, and enabler of the Platform Engineers to perform high-quality work. Key Responsibilities: Hone and expand the technical abilities of your team and peers on a continuous basis. Manage and oversee skills-development of a team of Platform Engineers. Activities vary from highly technical hands-on work to tactical day-to-day Management oversight. Delivery Focus: Working with your peers in PS and PS Delivery, achieve quarterly/annual revenue and quality targets. Attend all Delivery-centric calls, addressing assignment requests and project escalation activities. Perform timesheet and project health reviews, including project trending, project technical oversight, identifying opportunities for delivery improvement. Achieve and maintain expertise over Five9 product, associated applications and partner (ISV) integrations. Articulate the value of Five9’s Professional Services through demonstrations and open discussion with customers and prospects. Actively participate in hiring and recruiting of Platform Engineers and other related roles as required. Communicate professionally and effectively with internal and external stakeholders. Maintain technical prowess by spending 10 to 20% of your time assisting customer implementations. Participate in PS Product Readiness activities, to include the creation of internal technical training materials. Serve as an advocate for our customers and internal technical resources, to prioritize product enhancements and defect remediation. Key Qualifications: 10+ years of Professional Services experience. 5+ years line Management experience directly leading technical teams. Minimum 5-8 years Consulting experience in a Cloud Computing or Telephony environment. Prior experience managing budgets, staff, and external consultants. Proven track record of Management and Leadership skills required to drive operational efficiency throughout a global Professional Services organization. Experience with implementing TDM and/or VoIP Call Center solutions (Five9, Genesys, Avaya, Cisco, Aspect, LiveOps, Contractual, InContact, Interactive Intelligence and/or CosmoCom) is required. Strong knowledge of CRM and Lead Management solutions (Salesforce, NetSuite, Oracle, Dynamics and Velocify) is preferred. Must be willing to travel up to 50% regionally with some national and international travel possible (valid passport required). Self-starter possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction. Excellent verbal and written skills required. Technical certifications are a plus. B.S. or B.A. required. MBA a plus. Key Skills: Strong technical knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, Web Services, and Call Center practices. Experience with WFO Applications is a plus. Must possess a strong combination of technical call center expertise, client development, and configuration experience. Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative. Software Development experience a plus. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $81,900—$228,200 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Implement and support large scale DNS architecture and multi-tenant Kubernetes clusters. Collaborate with platform and SRE teams to maintain secure, performant services for mission-critical applications. | 5+ years of experience managing global DNS and Kubernetes on Linux systems is required. Expertise in Infrastructure-as-Code tools and strong scripting skills are essential. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a highly experienced Senior Cloud Infrastructure Engineer to implement and support our current and future DNS & Kubernetes architecture in private cloud. You will be directly responsible for ensuring the scalability, resilience, automation, and performance optimization of our DNS & Kubernetes environment by leveraging Infrastructure-as-Code (IaC) tools like Ansible, and Terraform, or Pulumi. This is a deeply technical role requiring expert-level understanding of DNS, Kubernetes and extensive working knowledge on Linux Operating systems. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications. Key Responsibilities: Implement and support large scale DNS Architecture that stretches private & public cloud across multiple regions. Implement and support Infoblox DDI solutions (DNS, IPAM, DHCP), Cloudflare DNS management, Google & AWS DNS services. Implement and support multi-tenant Kubernetes clusters leveraging BareMetal servers and Software defined storage protocols. Implement Infrastructure as code leveraging CI/CD automation, Ansible, Terraform/Pulumi, Python and Bash for automated provisioning of DNS services. Implement continuous delivery pipelines for Infrastructure updates, including patch management, service upgrade testing, and rollback procedures. Develop automated monitoring, alerting, and healing mechanisms using GitOps principles and observability stacks (e.g., Prometheus, Loki, Grafana). Harden services for high availability, disaster recovery, and scale-out operations. Perform deep-dive troubleshooting and performance analysis of Infrastructure services across hypervisors, backend storage protocols and networking layers. Be involved in Change management and Global team collaboration Participate in on-call rotation, incident response, and root cause analysis for platform reliability issues. Requirements: 5+ in managing global DNS & Kubernetes on Linux Operating Systems. Expertise with Infoblox DDI systems (or similar enterprise DNS systems), Bind9, CloudFlare, GCP and AWS DNS Expert knowledge in managing Kubernetes and Ubuntu Linux systems. Proficiency in Infrastructure-as-Code with Ansible, Terraform, or Pulumi. Strong Linux (RHEL/CentOS/Ubuntu) systems engineering background with advanced scripting in Python, Bash, or Go. Familiar with Cisco UCS Blade Servers (or similar server Infrastructure), Block/File Storage (Soft defined storage preferred). Fluency with Git, CI/CD pipelines, and automated test frameworks. Familiar with various Infrastructure technology stacks like Hypervisor Technologies (KVM, Vsphere,), storage protocols (SDS) (iSCSI, NFS, CEPH), L2/L3 Networking Strong experience supporting mission critical 24x7 customer facing production environments. Ability to write technical documentation and contribute to community wikis or knowledge bases. Preferred Qualifications Good understanding of overall Enterprise Common Infrastructure service implementations with a focus on DNS & Kubernetes. Understanding of security best practices for system patching and security compliance (e.g., CIS, NIST). Background in telco, edge cloud, or large enterprise infrastructure environments. Experience building and maintaining automated test environments for system upgrades and DNS migrations. Bachelor’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered. What You’ll Get A collaborative team that’s deeply invested in infrastructure excellence. Complex technical challenges that require creative, scalable solutions. The opportunity to shape a next-generation private cloud platform-built reliability. Access to the latest tools, frameworks, and upstream project developments. Skills and Attributes: Analytical Thinking & Problem Solving: Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions. Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders. Mentorship & Leadership: Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $83,800—$200,600 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

The Senior DevOps Engineer will lead the lifecycle of OpenStack and Kubernetes platforms, ensuring scalable, secure, and observable foundations for mission-critical workloads. This role involves designing, automating, and operating multi-tenant clusters while enabling hybrid flexibility and cross-platform integration. | Candidates should have 7+ years of experience in infrastructure, platform, or SRE engineering roles, with hands-on mastery of OpenStack and Kubernetes in production. Proficiency in automation tools and a deep understanding of Linux internals and observability platforms are essential. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. This position spans the Infrastructure Reliability and Platform Engineering domains, with equal responsibility for OpenStack and Rancher-managed Kubernetes environments. The engineer will lead the lifecycle of both platforms, ensuring scalable, secure, and observable foundations that support mission-critical workloads. This role defines how Five9 builds and runs both OpenStack and Kubernetes platforms at scale, ensuring parity in automation, performance, security, and observability. By bridging the two ecosystems, this engineer will enable hybrid flexibility while providing the resilient foundation on which the business depends. The role covers: OpenStack: Designing, automating, and operating multi-tenant clusters across Nova, Neutron, Octavia, Manila, Cinder, Ironic, and Glance, ensuring performance, tenant isolation, and lifecycle automation. Kubernetes (Rancher RKE2/K3s): Designing and maintaining bare-metal clusters with GitOps-driven automation (Fleet, Argo CD, Terraform, Helm), optimized for performance and secured with RBAC, network policies, and compliance guardrails. Cross-Platform Integration: Enabling interoperability (e.g., Magnum, storage backends, network overlays) and shared observability stacks (Prometheus, Grafana, Loki/EFK). SRE Principles: Applying uniform practices across both stacks for capacity planning, high availability, resilience, incident response, and continuous improvement. Required Expertise: 7+ years in infrastructure, platform, or SRE engineering roles. Hands-on mastery of both OpenStack and Rancher Kubernetes in production, with focus on automation, lifecycle management, and high availability. Proficiency with Terraform, Ansible, Helm, Argo CD, and scripting in Python/Go/Bash. Deep understanding of Linux internals and system performance. Proven application of SRE practices in high-stakes, always-on environments. Strong experience with observability platforms (Prometheus, Grafana, Loki/ELK/EFK). Preferred Expertise: Advanced networking and scheduling: VXLAN, BGP, NIC offload, NUMA-aware scheduling, SR-IOV, and PCI passthrough. OpenStack: Magnum integration, Tempest/Rally for upgrades and validation. Kubernetes: Rancher add-ons (Fleet, Longhorn, CIS Scanning), security hardening (CKA/CKS). Compliance: PCI, FedRAMP, SOC2, FIPS, CIS, NIST standards. Upstream contributions to OpenStack or Kubernetes projects. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $91,500—$219,700 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Define and execute product strategy for AI-powered self-service products, collaborate cross-functionally, and lead market positioning and adoption. | 9+ years in SaaS product management with expertise in Conversational AI, LLMs, NLU, ML, and RAG technologies, plus strong UX and collaboration skills. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking a Principal Product Manager to join our Agentic AI product management team, leading innovation in AI-powered self-service and automation experiences. This role is pivotal in shaping the strategy and execution of our Agentic AI products, positioning Five9 as the leader in delivering transformative, intelligent customer experiences. What You’ll Do: Define and execute the product strategy for Five9’s Agentic AI portfolio, aligning with company vision and strategic growth objectives. Drive the evolution of next-generation AI-powered assistants to surpass traditional IVR/IVA capabilities, integrating LLMs, Retrieval Augmented Generation (RAG), and advanced analytics. Conduct deep competitive analysis and act as the go-to expert on the conversational AI and agentic automation market landscape. Collaborate with engineering, design, and go-to-market teams to translate strategy into actionable product requirements and prioritized features. Develop product positioning, packaging, and pricing strategies to accelerate market adoption. Partner with customers, ISVs, and ecosystem partners to gather insights, refine products, and deliver measurable business impact. Operate hands-on, moving seamlessly between high-level vision and detailed execution. What You’ll Bring: Bachelor’s degree in Computer Science, Engineering, or related field; MBA or equivalent is a plus. 9+ years in SaaS product management with expertise in Conversational AI, LLMs, NLU, ML, and RAG technologies. Strong focus on user experience and integrating UX best practices into AI product design. Proven record of leading successful product launches in AI or automation. Excellent analytical, problem-solving, and decision-making skills, including experience with beta programs, A/B testing, and user-driven product iteration. Outstanding collaboration skills with the ability to influence across global, cross-functional teams. Work Location: This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $138,900—$343,700 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Lead UX strategy and design teams to create world-class, user-centric SaaS product experiences, driving innovation and collaboration across product, engineering, and design. | 10+ years technology leadership in UX/UI for SaaS with strong front-end technology knowledge, user research expertise, leadership skills, and experience building scalable design systems. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a visionary Senior Leader with a proven track record of building world-class, user experiences for enterprise SaaS products. This role will be pivotal in transforming our product portfolio into visually appealing, intuitive, and engaging solutions that delight users while driving customer satisfaction and retention. As a key member of the leadership team, you will lead and collaborate closely with product management, engineering, and design teams to embed user-centric design principles into every aspect of our software development lifecycle. Your expertise in UX strategy, design systems, and technology leadership will help us elevate our product experience to industry-leading standards. Key Responsibilities: • UX Strategy & Vision: Define and implement a strategic vision for creating world class user experiences across our SaaS product suite. • Leadership & Collaboration: Lead cross-functional teams comprising UX designers, engineers, and product managers to ensure seamless integration of design and development processes. • User-Centered Design: Champion a user-first approach by conducting user research, usability testing, and leveraging feedback to drive continuous improvement. • Design Systems & Standards: Establish scalable design systems, UI frameworks, and best practices to ensure consistency and visual appeal across all products. • Innovation & Trends: Stay ahead of emerging UX trends, tools, and technologies to introduce innovative solutions that enhance user engagement. • Mentorship & Talent Development: Build and mentor a high-performing team of designers and technologists; foster a culture of creativity, collaboration, and excellence. • Stakeholder Communication: Present UX strategies, roadmaps, and outcomes to executive leadership; advocate for investment in user experience improvements. Qualifications: • Experience: 10+ years in technology leadership roles with a focus on UX/UI for SaaS or enterprise software; experience delivering consumer-grade experiences is essential. • Technical Expertise: Strong understanding of modern front-end technologies (e.g., React, Angular) and their impact on UX design. • Design Proficiency: Expertise in UX/UI design tools (e.g., Figma, Sketch) and methodologies such as design thinking or agile UX. • Leadership Skills: Proven ability to lead diverse teams through complex projects while meeting deadlines and exceeding quality standards. • User Research Acumen: Hands-on experience with qualitative and quantitative research methods to inform design decisions. • Communication Skills: Exceptional ability to articulate complex ideas to technical and non-technical stakeholders alike. • Proven experience in working with global teams of product, engineering and designers and build world class visually delightful products. Preferred Skills: • Experience working with gamification techniques or progressive disclosure in SaaS applications. • Familiarity with creating onboarding processes that simplify user journeys • Background in designing scalable systems for enterprise environments while maintaining simplicity akin to consumer apps Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

The role involves building Five9’s Modern SaaS platform and providing critical Cloud infrastructure, tools, and resources for software developers. You will lead engineering efforts, mentor others, and ensure the delivery and deployment of projects end to end. | Candidates must have 9+ years of DevOps experience and 7+ years in Cloud Native application delivery. Strong hands-on experience with Kubernetes, CI/CD tools, and public cloud infrastructures is required. | Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Platform Infrastructure Team at Five9 is responsible for building and maintaining the Cloud Infrastructure that supports the development, deployment of software hosted by Five9. The platform infrastructure team provides critical Cloud infrastructure, tools and resources that enable software developers to build and deploy software more efficiently and effectively. Role purpose As part of the Cloud Platform Engineering team, you will be building Five9’s Modern SaaS platform. An ideal candidate for us is an experienced engineer who is passionate about building high performance cloud platforms with automation first mindset and a brilliant problem solver and a creative self-starter. How you contribute Be part of Cloud Platform Infrastructure Team, focused on building the next generation Modern SaaS using public multi-cloud and hybrid-cloud solutions. Build automation capabilities towards common abstractions, tools, automation for CI/CD and progressive delivery of Cloud Native applications. Delivering mostly self-selected user stories efficiently and with testability and scalability - including complex tasks that span across adjacent areas. Leading engineering effort and collaborating regularly with Peers, PM and Quality and Ops, helping mentor others and developing specs. Is the go-to person who diagnoses and anticipate problems/bugs, drives toward industry standards/patterns, making sure project is delivered and deployed end to end. Enable all Five9 development teams with a Cloud Native developer workflow, conduct developer training and toolset to automate software delivery with a focus on Scale, HA. Design, and build secure, highly scalable, enterprise grade platform services. Document and communicate clearly of architecture and implementation solutions. Work closely with product managers, architects, testers, and development teams. Troubleshoot and support current Cloud platform in production. Can mentor and displays emotional intelligence. Expertise to Debug & Support Production issues. Skills, competencies and qualifications Required: 9+ years of professional DevOps / production operations experience. 7+ years of Cloud Native application delivery experience. Strong Hands-on experience with Kubernetes, CI/CD tools like GitLab, TeamCity. Intimate knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure). Hands-on experience working on core Cloud services – compute, storage, network, virtualization, Identity and Access Management (IAM). Strong proven experience in Infrastructure as Code (IaC), to be responsible for building robust platforms using automation. Strong Experience in building automation and deploying high quality software with test frameworks and CI/CD, Progressive Delivery. Advanced knowledge of Linux based systems and runtimes. Strong development experience in one or more programming languages - Python, Terraform, Golang, Java, etc. Expert level in Current technology Stack Helm, K8S, Istio, GCP, AWS, GKE, EKS, Terraform, SRE/DevOps practices or equivalent. DevOps mindset and familiarity with the concept of Site Reliability Engineering – inherent sense of ownership through the development and deployment lifecycle. Experience working with at least 1 or more Cloud Provider automation tools. You understand what it takes to run mission critical software in production. Ability to prioritize tasks, work independently and work collaboratively in an agile environment. Other requirements This position requires the ability to be On Call. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $138,900—$343,700 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.