Fitch Group

Support sales and customer success activities by providing credit expertise, solution customization, and client relationship management. | Requires 8+ years in credit or financial services training, proven sales support experience, and familiarity with learning solutions and platforms. | Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.   This role can be based out of our Austin or Chicago office in a hybrid capacity, or it can be performed remotely from anywhere else in the U.S. where we do not have an office. This role is commission-eligible as of the start date, in addition to base salary.   About the Team: You’ll join a high-visibility, client-facing team that partners closely with Client Relationship Sales, product development, implementation, and marketing to deliver impactful, credit-focused learning solutions across North America.   How You’ll Make an Impact:  Sales Enablement Collaborate with the Client Relationship Sales team to manage client relationships, provide consultative input, understand client learning needs, and act as a subject matter expert in support of credit-related Sales pitches Help prepare and execute sales calls that include attention to credit-related topics Help identify and support internal champions at client and prospect institutions Provide guidance in solution generation, managing the process of determining client needs and opportunities, and ensuring the sharing of all our capabilities as appropriate, crafting compelling recommendations in the process Provide pricing and licensing input, and otherwise support proposal preparation Support the provision of product demonstrations and presentations Shorten sales cycles and increase the number of deals “closed won” Customer Success Management Understand and articulate customer learning goals and desired outcomes from the delivery of our solutions Coordination and communication with Fitch Learning sales, product and implementation teams to ensure delivery in line with customer expectations Relationship building with senior client stakeholders, providing high-level briefing on delivery performance and impact / effectiveness Creation and/or delivery of data-driven analytical insight reports to support narratives around customer success Account planning activities to enable contract renewal and / or extension, wallet-share expansion, and cross-sell execution Solution development and implementation support Interface between the Sales Team and/or eLearning Product Development Teams as appropriate Assist the transition from Sales Team to Implementation, Operations, as appropriate Support the eLearning Product Development Team in solution creation and/or customization Act as sponsor and/or subject matter expert for client driven development projects Support the eLearning Implementation Team where applied solutions and/or rollouts are complex Communication, reporting and thought leadership Communicate with other Fitch Learning colleagues, both generally and with respect to specific prospects and clients on an ad hoc basis, or as otherwise assigned Share information regarding Sales Team needs, solution needs, successes, failures, good ideas, etc. Act as Fitch Learning representative and speaker at industry events, trade shows, webinars, and other client-facing activities as required. Author thought leadership articles and whitepapers   You May Be a Good Fit If You Have: 8+ years of experience in credit-related training, lending, or financial services consulting, with direct exposure to Corporate & Institutional, Commercial, Small Business, and/or Retail lending Proven track record supporting enterprise sales cycles and customer success activities, including solution design, proposal development, and senior stakeholder management Experience with learning solution delivery (e.g., eLearning, blended learning, coaching) and familiarity with LMS/LXP platforms and data-driven reporting Willingness to travel 5–10% for client meetings, events, and conferences.   What Would Make You Stand Out:  Prior experience as a Learning Partner, Pre-Sales Consultant, Solutions Consultant, or Sales Engineer in financial services training Expertise authoring thought leadership (articles, whitepapers) and presenting at industry events, webinars, and trade shows Strong consultative communication skills and the ability to mentor generalist Learning Partners and sales colleague Comfort navigating complex organizations, building internal champions, and coordinating cross-functional delivery   Why Choose Fitch:  Hybrid Work Environment: 3 days per week in the New York office; 2 days remote  A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community   Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.   Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.   #LI-MH1 #LI-HYBRID