FiscalNote

Manage client onboarding and training to drive SaaS product adoption, deliver consultative trainings, analyze client usage, and maintain strong client relationships. | 2+ years in consultative SaaS training or client success, strong presentation and communication skills, ability to manage multiple clients, and preferably experience with software implementation and CRM tools. | About the Position Client Success Managers (CSMs) have a passion for assisting people in making the most effective and efficient use of SaaS products in their day-to-day. Technologically savvy and unafraid of online platforms, CSMs are “product evangelists” focused on encouraging and driving product adoption and usage, thus, streamlining our customers’ day-to-day workflow. Through a combination of industry expertise, product knowledge, and client-management skills, the CSM partners with the Account Management team to solve specific client needs, identify potential gaps in service, and provide both on-site and virtual product training sessions. Working in a fast-paced environment, CSMs manage and coordinate the onboarding and implementation processes for a variety of policy-focused clients ranging from associations, corporations, issue-based nonprofits, law firms, federal/state agencies and more. In addition to training and supporting clients, the CSM assists with designing and delivering internal sales and product training as needed. About the Team The FiscalNote Client Success team is dedicated to providing a holistic, supportive experience to our clients. From onboarding to crafting strategic best practices to comprehensive technical support, the team strives to put the clients’ needs first every day. We are dynamic, hard-working, and driven individuals who thrive in an open team structure where there are constant learning opportunities and room for growth. For us, client success is about taking on new challenges, helping our clients as much as possible, and having fun while we do it. About You You are self-motivated and technically savvy. Your intellectual curiosity and attention to detail often drive your desire to know the ins and outs of any topic, product, and process you encounter. A proven presenter, you are confident, well-spoken, and able to communicate effectively at all levels. You are unafraid to think quickly on your feet, making in-the-moment presentation changes to ensure your audience’s education needs are met. You excel in a fast-paced, technology-driven environment and are comfortable working as both an individual contributor and a team player. While this position is open to remote, DC Hybrid would be preferred if possible. #LI-HR1 \n What To Expect In This Position Manage a portfolio of accounts, ensuring their training and account configuration needs are met and lead to product adoption and renewal Demonstrate mastery in all products within the Public Policy/Issues Management and Advocacy lines of business (currently 5 core products) Deliver on-site (as applicable) and webinar training for our full product suite across all clients Leverage ChurnZero to proactively focus on customers to reduce risk and drive product adoption and usage Analyze clients’ current usage of products and suggest "best practices" that increase customer efficiency and effectiveness Build and maintain strong relationships with influential site contacts at assigned client organizations to ensure customer satisfaction Understand the challenges and pain points of a client and be able to translate how our tools can help solve those What Sets You Apart 2+ years experience and proven success in delivering consultative trainings for a SaaS product Superior presentation skills Experience conducting effective consultative conversations Demonstrated ability to manage multiple client relationships across a number of different product combinations Strong written and verbal communication skills Ability to work independently while embracing a close knit team environment Proven success with troubleshooting and problem solving Experience with technical implementation of software (preferred) Familiarity with Salesforce or equivalent CRM tool (preferred) Knowledge of the legislative and policy arena (preferred) \n Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply! When applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team@fiscalnote.com, we'd be happy to connect! As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team@fiscalnote.com to let us know the nature of your request. About FiscalNote FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. Home to CQ, FrontierView, Oxford Analytica, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk. At FiscalNote, we Lead with Values Know your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family FiscalNote is continuing to hire new talent, with all interviewing and on-boarding done virtually due to COVID-19. New team members, along with our current staff, will temporarily work remotely (unless communicated otherwise). Company Benefits FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at https://careers.fiscalnote.com/benefits/. FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer. FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.

Create and manage diverse content marketing materials, own content strategy and editorial calendar, drive organic growth, and collaborate across teams to support demand generation and sales enablement. | 3+ years B2B content marketing experience in SaaS or technology, strong writing and editorial skills, SEO and AI content strategy expertise, ability to manage content contributors, and proficiency with marketing and analytics tools. | About the Position FiscalNote is looking for a talented, detail-oriented content marketing manager who is passionate about reaching prospects and clients through multiple channels. As the Content Marketing Manager, you will create and manage the execution from start to finish of a large variety of lead generation and thought leadership materials. You’ll be as comfortable writing blogs, white papers, reports, or a case study as you are owning our content marketing webinar series from start to finish. Your role will work closely across marketing and business development to help support demand generation, product marketing, and sales enablement. How Your Performance Is Measured -Organic growth: non-paid sessions, priority keyword rankings, AI engine citations, share of voice, backlink quality/quantity -Pipeline impact: Organic, content-sourced, and content-influenced intent and urgent MQLs, and pipeline -Engagement and conversion: Time on page, multi-page sessions -Quality and authority: press/analyst citations of proprietary insights, utilization of content by sales, and internal stakeholder satisfaction About the Team The Marketing Team at FiscalNote collaborates across business units to help drive sales and support the growth goals of the company using data and creativity. With a demand-generation approach, the marketing team targets high-quality leads and nurtures them with compelling content and events including webinars, blogs, lunch & learns, white papers, case studies, and the like. About You You’re a superb writer with a keen eye for what makes a good story. You’re obsessed with making sure that content is clean, accurate, and delivers the right message. You have excellent communication and interpersonal skills and build trusting and lasting relationships with internal and external stakeholders. You’re organized and detail oriented. You meet deadlines and help those around you stay accountable. You like to see your work through from start to finish and help make it successful every step of the way by working across teams #LI-HR1 What to Expect in this Position • Produce content that attracts & engages target audiences • Own the content strategy and editorial calendar across FiscalNote, aligned to organizational goals • Produce thought leadership, market reports, and unique data studies that prospects actively seek and trust • Showcase product value through content tied to features, use cases, and outcomes; enable self-education that shortens time to Discovery Meetings • Build and prioritize a robust library of case studies, testimonials, and customer stories across products and verticals • Manage content contributors that could include marketers or other internal team members, as well as writers, agencies, and freelancers, as needed • Ensure quality, consistency, and brand voice across all content formats • Drive organic, top-of-funnel growth • Develop and execute an organic growth strategy that increases non-paid sessions, rankings, and inbound leads • Optimize content for search and AI recommendation engines • Perform quarterly audits and performance analyses of content • Deliver content that aligns with quarterly campaign themes and audience needs (webinars, blogs, white papers, analyst content, videos, infographics, reports) What Sets You Apart • 3+ years in B2B content marketing, leading teams in high-growth SaaS or technology; experience in policy, government affairs, compliance, or advocacy audiences is a plus • Excellent written, editing, and verbal communication skills, and are obsessed with making sure that content is clean, accurate, and delivers the right message. Extra points for someone with an editorial or journalism background • Demonstrated authority in SEO, AI recommendation engines, and overall organic content strategy • Strong editorial judgment and writing/editing chops, with an eye for storytelling that resonates with specific segments and verticals • Experience running content programs supporting campaigns and product launches • Versatility in creating different content types, including thought leadership, data-driven assets, case studies, blogs, reports, and guides • Proficient with Google Docs/Drive, CMS platforms, SEO tools, analytics tools, sales enablement platforms, webinar/virtual event tools, and project management software • Comfortable with marketing automation and CRM reporting • Fluent with generative AI and content optimization tools to increase output and quality Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply! When applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team@fiscalnote.com, we'd be happy to connect! As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team@fiscalnote.com to let us know the nature of your request. About FiscalNote FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. Home to CQ, FrontierView, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk. At FiscalNote, We Lead with Values Know your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family Company Benefits FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at https://careers.fiscalnote.com/benefits/. FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer. FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.

Lead the data product strategy and roadmap, align data acquisition with product vision, manage third-party vendors, and communicate progress to senior leadership. | 5+ years technical product management experience with data/AI products, strong collaboration and communication skills, vendor evaluation, and ability to prioritize and deliver high-value outcomes. | About the Position We are looking for a Lead Product Manager to take ownership of our data products at FiscalNote. With the developments in AI how data is acquired and what value can be created with the data has changed. There are more opportunities to acquire data more efficiently and more ways to create customer value with it. You will play a crucial role in transforming our data operations, aligning our data acquisition roadmap with the overarching product vision, and advocating for the strategic use of data to enhance user experience. About the Product Team As a product-led company, the Product team at FiscalNote is where the magic happens. The team includes product management, project management, data products, and professional services. Product works to understand customer and market needs and to design and deliver world-class solutions that meet those needs. If you want to work in a highly engaged and collaborative environment to solve emerging challenges, Product at FiscalNote is for you. About You You understand the journey from getting data, to organizing and transforming it, and then using it to power customer experiences. You also understand product management: how to make trade-offs, how to communicate with engineers and stakeholders, and most importantly that the customer comes first. You don’t like writing long specs; you like getting things done. Last but not least, you have a demonstrable track record of delivering successful outcomes. #LI-HR1 What To Expect in This Position • * In this Position You Will Be Expected To: • Understand the customer: conduct customer and stakeholder interviews to understand motivations, needs, and strategic data opportunities. • How does data get us to the vision: Align and manage the company’s data acquisition roadmap to meet our overall product vision. • Highlight user-facing opportunities: Facilitate a two-way street with application development teams, identifying and advocating for data sets valuable to customers. • Operate efficiently: Make good use of AI to create efficiencies and deliver value to customers. • Make good use of third parties: Evaluate, select, and manage third-party vendors for data acquisition and integration projects. • Manage up: Monitor and communicate project progress, risks, and blockers to senior leadership. What Sets You Apart • * 5+ years of technical product management experience, preferably with data and AI product ownership. • Proven success in managing complex, multi-stakeholder projects from conception to delivery. • Strong collaboration and communication skills with technical and business partners. • Experience in evaluating and integrating external data vendors and sources with technical literacy in data engineering. • Demonstrated ability to set priorities, make tradeoffs, and focus teams on high-value outcomes. • Ability to prototype in Figma or code to demonstrate potential data-driven value for clients. • Client-focused approach, understanding data needs and connection with client objectives. • Willingness to learn about policy with the ability to interface effectively between engineers and business teams. Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply! When applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team@fiscalnote.com, we'd be happy to connect! As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team@fiscalnote.com to let us know the nature of your request. About FiscalNote FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. Home to CQ, FrontierView, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk. At FiscalNote, We Lead with Values Know your Audience Find the Truth Drive Alignment Level Up Own the Job Bias for Action Support the Family Company Benefits FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at https://careers.fiscalnote.com/benefits/. FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer. FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.