First Citizens Bank

Design, develop, and support digital banking applications, oversee maintenance, and mentor junior engineers. | Requires 4+ years in software development, experience with Java, SpringBoot, React.js, API development, and familiarity with Agile and database systems. | Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NE, NC and TX. We are looking for a hands-on Senior Software Engineer to join our growing SVB Go Online Banking delivery team, which provides technology solutions and integration services in following areas: Digital Banking, Core banking, Credit/Charge/Debit Cards, and Foreign Exchange. The ideal candidate should have the necessary skills and experience to provide technical guidance, estimation of efforts, understanding and deciding upon the optimal technology solution to achieve the desired business needs, day to day application support, should be able to navigate differing levels of gray/unknowns, and have excellent communication skills with other IT management levels, individual contributors and business stakeholders. They must be able to move at a rapid rate of execution to deliver requests and take advantage of any opportunities as they present themselves and navigate through any resource constraints. They must have both the short- and long-term strategic view when deciding on the best technical approach. They must be able to develop code and effectively oversee distributed development team members. As a Sr. Software Engineer, primary responsibility will be towards the development and support of Digital Banking solutions/projects. The Senior Software engineer will be responsible for all software aspects within the team including research, design, technology insertion, development, testing and supporting them. Responsibilities Design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability. Oversee proactive maintenance on our existing Iaas/SaaS and on-premise applications within the Digital Banking, Mobile and integrating with Cards, Merchant Services, Payments, Foreign Exchange, Core banking and Trade Finance space to ensure our mission critical systems remain stable, are able to scale as our business grows, and remain fit-for-purpose. Coordinate and assist with troubleshooting of code defects, data errors and configuration problems to determine the origin of application error. Strong experience in supporting Business critical/ complex applications. Exercises Judgement within defined procedures and practices to determine appropriate action. Nice to have technical lead experience for small to medium sized projects. Drive departmental best practices, guidelines implementation and adhere to standards. Demonstrated expertise in designing and developing real-time integrations, file-based integrations and be able to optimize the use of database level processing. Empathy with developers. Innate desire to create a superlative developer experience down to the last detail. Deep love of building elegant, maintainable, well-documented, secure code. Abstracting and refactoring should be a passion, not a chore. Drive to learn new things and go above and beyond the call of duty. Always working to improve yourself and constructively support the team around you. May mentor junior engineers and contribute to the team's technical growth. Qualifications Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance Preferred Skills Excellent ability to communicate technical information clearly and work effectively with cross-functional teams Strong design & development experience with JEE & Enterprise Technologies: JMS, JDBC, Web development, Transactions, WS-*, JVM, JSP, Servlets, EJB, JNDI, JMX, JTA, Spring, JUnit, Hibernate. Strong analytical and problem-solving skills Experience building SpringBoot Microservices. Experience building applications using container architecture with Kubernetes orchestration. Preferred experience on public API development and using API Gateway like APIGEE. In-depth understanding of JavaScript, including ES6+ features, Loopback, closures and asynchronous programming Worked on Agile projects and has complete knowledge of day to day Agile routines. Proven experience in building user interfaces with React.js Familiarity with state management libraries like Redux or MobX Understanding of the React component lifecycle and its best practices Experience with testing frameworks like Jest or Mocha Ability to interact with REST APIs and handle data fetching and manipulation Proficient in using GITLAB for version control Experience with Jira, Confluence and ORACLE Database systems Understanding of basic UI/UX design principles Prior experience with regulated financial organization is a plus Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Managing full lifecycle campaign execution, building CRM infrastructure, and optimizing engagement strategies across multiple channels. | Extensive experience in marketing operations, CRM management, automation, and analytics, with strong technical skills in Braze, Iterable, and data-driven marketing. | Overview This is a remote role that may only be hired in North Carolina. The Senior Manager IT - Digital Channels Experience Engineering leads all customer-facing experiences (web, mobile, onboarding, servicing) using a hybrid accelerator + custom engineering model. This role is responsible for UI delivery velocity, accessibility, and experience quality. The ideal candidate is someone who can scale teams, manage complex UI states, and drive engineering excellence in regulated financial services environments. Responsibilities IT Strategy - collaborate with senior leadership and stakeholders to understand business needs. Partners with senior management to develop and implement IT strategies aligned with the company's business goal's and objectives. Project and Product Management Oversight - Identifies future needs and trends. Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties. Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation. Technical Expertise - Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance. Qualifications Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering Strong Preferred Skills: • 10+ years leading multi-channel engineering teams • Deep React.js & Flutter experience • Strong understanding of Backbase/Q2/Temenos accelerators • Expertise in responsive design & component architecture • Solid knowledge of API consumption patterns • Experience leading cross-functional pods at scale • Strong CI/CD for UI (Cypress, Detox, AppCenter) • Hands-on experience with mobile app deployment pipelines • Understanding of digital identity, session management, and security • Experience scaling mobile/web apps to millions of MAU Other Preferred Skills: • Banking domain knowledge (transactions, payments, servicing) • Knowledge of Web Accessibility (WCAG) • Experience with design systems (Storybook, Figma) • Experience with hybrid orchestrators & UI modelers Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Oversee and lead a large team managing FX platforms, ensuring high-quality delivery, and aligning technology with business goals. | Extensive experience in IT, leadership in financial services, technical expertise in application development, and familiarity with banking and FX domain. | Overview This is a remote role that may be hired in several markets across the United States. The Sr. Director of Foreign Exchange (FX), Enterprise Payments at First Citizens Bank provides oversight of people, processes and technologies related to our FX platforms. This leadership position also drives the development of cost-effective applications that address FX current and future business needs while aligning with the Bank’s long-term technology goals. Responsibilities Lead a team of 30+ talented engineers and technology leaders. Ensure team delivers with high quality and predictability with an agile mindset. Partner with Product managers and Operations in developing technology vision and roadmap for FX. Partner closely with peer engineering leaders to ensure we operate as a single team. Provide leadership (Architecture, Design, Development) for medium to large sized projects and maintenance on our Payment technology systems that interact with upstream and downstream systems. Manage critical vendor relationships and activities. Serve as a product point of contact for all related technology efforts. Manage operational and project financials to departmental budget Deep love of building elegant, maintainable, well-documented, securely coded apps. Abstracting and refactoring should be a passion, not a chore. Drive department best practices, guidelines implementation and adhering to standards. Mentor, motivate and lead the team to success. Always working to improve yourself and constructively support the team you lead. Has a passion for achieving excellence in delivery, solving complex problems, nurturing strong risk management, compliance and taking ownership. Continuously demonstrate the ability to bring the benefits of technology to solve business issues while also managing costs and risks. Take on other duties as assigned by departmental leadership. Qualifications Bachelor's Degree and 10 years of experience in Information Technology including application development, support roles, and management. OR High School Diploma or GED and 14 years of experience in Information Technology including application development, support roles, and management. Preferred Qualifications 3-5 years of technology leadership in a large financial organization Proven experience in the financial services or banking sector, preferably in a Large Financial Institution (LFI) with a strong understanding of FX Domain or other trading/markets related industries Experience working with teams across multiple locations. Distributed office working experience with a US headquarters Familiarity with business process management and data-driven workflows Excellent technical abilities with strong business, organizational and analytical skills Skilled at identifying and evaluating new technological developments and gauging their appropriateness for the business Ability to conceptualize, launch and deliver multiple IT projects on time and within budget Must have demonstrated technical leadership experience for complex projects Ability to influence architecture and design Ability to analyze and troubleshoot production issues Outstanding Communication, presentation and negotiation skills Experience working with COTS and SaaS solutions Experience with on-prem, distributed systems Able to articulate the tradeoffs at the application, system level and to clearly explain issues of reliability, scalability, and extensibility with respect to a technical solution Demonstrated ability to bring the benefits of technology to solve business issues while also managing costs and risk Able to influence decisions at various levels of corporate management Strong understanding of the secure software development lifecycle, Agile delivery methodology and controls Experience building microservices and experience working with DevSecOps The base pay for this position is generally between $209,160 and $340,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Develops and executes operational readiness plans, coordinates stakeholder efforts, and manages risks to ensure successful project transitions. | Requires 2+ years in operational support or related fields, with strong stakeholder management, process development, and risk assessment skills. | Overview This is a remote role that may be hired in several markets across the United States. As First Citizens Bank continues to grow and mature within the Large Financial Institution (LFI) space, we are investing in greater resilience, responsiveness, and operational discipline across our technology and business landscape. The Operational Readiness Specialist ensures that new projects, systems, processes, or facilities are fully prepared for safe, efficient, and successful operation prior to launch. This role bridges the gap between project delivery and ongoing operations, coordinating stakeholders, validating requirements, identifying risks, and confirming that all people, processes, and tools are in place for a seamless transition. The ideal candidate combines strong organizational, analytical, and leadership skills with hands-on experience developing frameworks, processes and documentation that enable sustainable and resilient operations. Responsibilities Readiness Planning: Develop, maintain and execute operational readiness plans, checklists, and transition frameworks to support successful project rollout. Lead readiness assessments to confirm that processes, documentation and systems are completed before go-live. Coordinate readiness gates, stakeholder sign-offs, and post-implementation reviews. Cross-Functional Coordination Collaborate with operations, business units, SRE teams and project teams to align deliverables, requirements, and expectations. Risk Identification & Mitigation Identify operational risks, gaps, and dependencies; recommend and track mitigation actions. Develop and track mitigation strategies that prevent disruption during deployment Support issues resolution and provide post-launch stabilization oversight • Process & Procedure Development: Ensure operational procedures, workflows, SOPs, and contingency plans are created, validated, and approved prior to go-live. • Training & Competency: Coordinate and validate staff training, competency assessments, and resource readiness. • Documentation & Handover: Ensure all operational documentation is complete, accurate, and transferred to operational teams. • Performance Metrics: Develop and track readiness KPIs and provide regular status reports to leadership. • Continuous Improvement: Capture lessons learned and contribute to improving the organization’s operational readiness framework and methodologies. Qualifications Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support Preferred Education/experience • Bachelor’s degree in business, operations management, engineering, project management, or related field (or equivalent experience). • 3+ years’ experience in operations, project coordination, commissioning, or process improvement within complex environments • Strong understanding of operational workflows, change management and service introduction principals. • Demonstrated experience managing cross-functional stakeholders. • Excellent problem-solving and risk-assessment skills. • Strong communication, organization, and documentation abilities. • Familiarity with project management methodologies is an asset. • Industry-specific certifications (e.g., Lean, Six Sigma, ITIL, PMP) are beneficial. Core Competencies • Strategic and analytical thinking • Attention to detail • Collaboration and stakeholder management • Adaptability in fast-paced environments • Process-oriented mindset • Strong facilitation and communication skills This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $90,000 and $137,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Lead the development and execution of enterprise data strategies, governance, and AI enablement across multiple functions. | Extensive experience in data strategy, governance, metadata frameworks, and AI/automation in a corporate setting, preferably financial services. | Overview First Citizens Bank is seeking a visionary and execution-focused Senior Director to lead the development and implementation of a comprehensive enterprise data strategy. This role will be pivotal in shaping data and analytics strategy for operations, technology, HR, legal, and audit functions. The ideal candidate will drive adoption of the Enterprise Data Management (EDM) framework and unlock operational and commercial value through automation and AI-powered solutions. Responsibilities Strategic Leadership • Define and execute the enterprise-wide data strategy in alignment with these corporate functions' priorities and regulatory requirements. • Lead the development of metadata management and static reference data capabilities across operational, HR, legal, audit, and technology domains. • Champion the adoption of centralized data assets to drive operational efficiency and commercial innovation. Governance & Framework Enforcement • Execute on the Enterprise Data Management (EDM) framework, ensuring consistent data standards, lineage, and stewardship practices. • Establish policies and controls for metadata, reference data, and master data governance. • Drive data products in modern data stack in cloud for HR, Operations, Legal, Fraud, and Audit teams to ensure data practices meet internal and external regulatory standards. Automation & AI Enablement • Identify and prioritize use cases where automation and AI can reduce manual effort and generate business insights. • Partner with technology and corporate functions teams to operationalize AI-driven solutions across business units. Stakeholder Engagement & Change Management • Build strong relationships with senior leaders across Operations, HR, Legal, Audit, and Technology to align data strategy with functional goals. • Lead change management initiatives to embed data-driven culture and practices across the enterprise. Team & Capability Building • Build and mentor a high-performing team of data strategists, product owners, product analysts, and influence metadata analysts, and governance specialists. • Foster a culture of innovation, accountability, and continuous improvement. Qualifications Required • 15+ years of experience in data strategy, governance, or enterprise data management, preferably in financial services. • Proven track record of implementing metadata and reference data frameworks at scale. • Deep understanding of data architecture, lineage, cataloging, and stewardship principles. • Experience applying AI and automation to data operations and analytics workflows. • Strong leadership and communication skills, with ability to influence cross-functional stakeholders. • Bachelor's degree in computer science, Information Systems, or related field. Preferred • Master’s degree or MBA with a focus on Data, Technology, or Business Strategy. • Experience with regulatory data compliance (e.g., BCBS 239, GDPR, CCAR). • Familiarity and understanding of cloud, industry leading data platforms (e.g., Collibra, Informatica, Snowflake etc.) and AI/ML frameworks. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Manage and optimize network connectivity across multiple branches and campuses, leading a team of network engineers and ensuring high availability and security. | Requires 10+ years in network management, Cisco certifications, and experience with SD-WAN, cloud connectivity, and multi-carrier circuits. | Overview This position will be managing a team of highly technical network engineers who will focus on the Banks Campus and Branch network connectivity. The role will be managing the implementation, optimization, troubleshooting of network related aspects of the the Branch connectivity which would include Cisco SDWAN, IOS upgrade management, complex route/switch, route advertisement, vulnerability remediation, incident management. Responsibilities Responsibilities • Lead day to day Network Operations management of700 branches and 60 large campus offices, ensuring high availability and secure network connectivity. • Manage the optimization, and troubleshooting of network solutions including Cisco SD-WAN, Verizon Managed Versa SD-WAN, Cisco routing and switching. • Oversee proactive maintenance activities including IOS upgrades, capacity planning, vulnerability remediation, and lifecycle refresh planning. • Monitor and optimize network performance through analytics, KPIs and real time telemetry tools. • Drive Incident and problem management - including root cause analysis, remediation timelines and reduction of repeat outages. • Assist with managing vendor managed services and circuit providers. • Govern operational documentation, standard operating procedures and knowledge base updates. • Coordinate change management activities with risk assessment and communication to business stakeholders. • Track and report on Network Operations SLAs for ServiceNow requests, incidents and tasks. • Support compliance efforts for regulatory requirements such as PCI, SOX and internal audits. Leadership • Manage, coach and develop a team of highly technical network engineers, establish measurable goals, career progression plans and continuous learning opportunities. • Foster a culture of accountability, high performance and operational excellence. • Identify opportunities to improve tools, automation, processs and efficiencies across branch and campus network support. • Champion customer-centric service delivery, ensuring stability and reliability. Remote eligible. Qualifications Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering Preferred Qualifications • Cisco Professional-Level Certifications (CCNP, CCIE) or equivalent experience. • Experience managing multi provider WAN and SD-WAN technology • Proven track record leading teams in mission critical environments. Required Qualifications • 10 years experience in managing network teams. • Advanced support experience in: • Managed Services • Circuit Installation and troubleshooting • WAN and edge routing (BGP, EIGRP, OSPF) • SD-WAN management and deployment • Cloud connectivity • Multi carrier circuit management (MPLS, direct internet, WAVE, data center interconnects) • GRE / IPSEC Tunnel Principle Accountabilities 10% - Design, consulting and project support. 10% - Vision, Roadmaps and Strategy. 50% - BAU optimization and resolving day to day incidents 30% - Tier 4 support escalation. The base pay for this position is generally between $102,000 and $157,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Evaluate and underwrite complex business loan requests, support field lending associates, and ensure compliance with credit policies. | Requires experience in business credit analysis, underwriting, or SBA, with strong financial analysis and communication skills. | Overview This is a remote role that may only be hired in North Carolina or South Carolina. This position underwrites and evaluates complex business loan requests for the Credit Administration function of the Bank. Reviews small business or agricultural production business loan applications within established credit policies and procedures. Identifies and structures credit grades because of application review. May complete spreads and other necessary documentation to aid in the analysis of credit relationships. Provides support to field lending associates on credit policy and loan structuring through knowledge of credit policy, loan processes, and underwriting techniques. May act in a leadership role to less experienced associates in the work group or assist management with special projects. Responsibilities • Underwriting - Underwrites and evaluates business requests for either agricultural production businesses or small businesses, including complex, large, or nonstandard requests. Sources and reviews financial statements to aid in credit evaluation, ensuring the validity of the financial information used, and may create data spreads. Structures workout credits including credit grade downgrades and provides guidance or explanation behind grade structuring. Renders decisions based on sound credit judgement, updating requests accordingly in department systems or databases. • Business Support - Supports field lending associates by providing feedback on credit decisions and requests. Answers questions and concerns regarding the status of applications, loan structuring, credit policy, and other matters related to business lending. Follows up on pending applications to ensure the timely disposition of all loan requests. Assists with special projects as requested and may serve as a backup for team supervisor. • Loan Proficiency - Maintains current knowledge of changes in bank credit policy, industry and economic trends, and underwriting techniques. Underwrites business loans in accordance with all required policies and regulations. Identifies loan requests pertaining to special loan programs and takes action appropriately. Identifies missing data and potential issues within loan requests. Provides guidance to less experienced associates in the work group and handles escalated loan requests. • Loan Administration - May administer government guaranty loan programs, which include the preparation and submission of loan packages and subsequent review of subject documents. Qualifications Basic Qualifications: Bachelor's Degree and 4 years of experience in Business credit analysis, or Lending, or Underwriting, or SBA -OR- High School Diploma or GED and 8 years of experience in Business credit analysis, or Lending, or Underwriting, or SBA Preferred Qualifications • Experience in credit underwriting in the agriculture industry • Ability to analyze financial statements and other pertinent credit information and make credit decisions or recommendations • Ability to engage across functions and clearly communicate reasons why decisions were made • Ability to work independently in a fast-paced environment with multiple tasks and deadlines • Technical skills in financial statement analysis, risk analysis and legal contract requirements. • Strong verbal/written skills, interpersonal skills, analytical and problem-solving skills • Strong computer skills • Experience evaluating consumer and commercial credit bureau reports. Attributes • Demonstrates initiative/confidence and is decisive. • Ability to make effective, timely and sound recommendations and decisions on credit requests. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Support risk management, develop risk reports, and assist with regulatory and audit inquiries within a data and analytics context. | Requires extensive experience in risk management, data analytics, and regulatory compliance, which are not reflected in your background. | Overview This is a remote role that may be hired in several markets across the United States. This position is responsible for advising the Enterprise Data & Analytics Business Unit (BU) risk activities in adherence with the Company's Risk Appetite and Corporate Strategy. Supports the management of Enterprise Data & Analytics business risks and controls across all risk types along with the execution of risk policies, standards, procedures, and/or program requirements. Provides advisory services to manage risks. Assists communication between Enterprise Data & Analytics, the 2nd & 3rd line, and regulators. Helps with influencing the achievement of shared departmental goals. Responsibilities • Business Risk & Controls Knowledge and Expertise - Develops and maintains a deep understanding of the complexities inherent in the organization's business environment, including industry markets, products, services, client-base and competitive landscape. Ability to analyze and interpret business trends and drivers to identify underlying patterns, interdependencies and emerging opportunities and risks and operationalize 2nd line requirements for business area. Collaborate with cross-functional teams to assess the impact of external factors including regulatory changes, market disruptions or business operations and strategy. • Business Risk Management Support - Supports the execution and implementation of policies, standards, and procedures with BU associates in alignment with the Company's risk management framework. Aids the business in identifying risks & control gaps. Leads the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Collaborates with BU and stakeholders to develop and execute action plans and mitigation strategies to address root causes & prevent recurrence. Monitors the status and effectiveness of issue remediation efforts, providing regular updates and reports to senior management. Coordinates with other functions (i.e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives. Supports prioritization and capacity assessment, ensuring resource alignment with strategic objectives and risk management initiatives. • Regulatory and Internal Audit Engagement - Supports regulatory and Internal Audit inquiries, examinations, and audits in collaboration with internal stakeholders. Assists in the business development of regulatory submissions, response and reporting requirements, driving accuracy, completeness, and timely submission. • Risk Governance & Reporting - Defines BU risk reports that provide a comprehensive view of risks impacting the BU and/or extrapolates information from existing data and dashboards. Monitors BU risk and control performance. Effectively manages and summarizes top and emerging risks and actions to address impacts. Partners with Reporting program to ensure timely escalation of key indicator limits and breaches as required by the Risk Appetite Framework (RAF). Advises BRC and/or BU senior leadership and their direct reports in relevant risk governance meetings utilizing understanding of the BU operations, risks, controls and related laws and regulatory guidance. Provides feedback and collaborates on relevant governance documents to support BU activities and manage risk. Drives the implementation of program policies, standards, and procedures. Ensures timely communication around current and emerging issues and regulatory requirements. Qualifications Bachelor's Degree and 6 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk OR High School Diploma or GED and 10 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk Preferred Area of Study: Finance, Risk Management, Analytics, Data Preferred Area of Experience: Project Management, Internal or External Consulting. Prior experience in a Enterprise Data & Analytics. License or Certification Type: CRCM, PMP, CERP, CAMS; ISACA CISA, ISACA CRISC - preferred Preferred Qualifications • Experience working within data and analytics • Knowledge of risk techniques, practices, and control frameworks, • Knowledge of various banking and government regulatory requirements and processes, • Knowledge of regulatory guidance pertaining to enterprise risk and operational risk, • Ability to work effectively with associates, senior management and various committees • Large Financial Institution experience This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $106,023 and $145,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Assist in credit underwriting and portfolio management for maritime loans, including financial analysis, due diligence, and risk assessment. | Requires a bachelor's degree, financial analysis skills, and preferably maritime sector experience; internship or relevant experience in financial services is a plus. | Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. The Maritime Finance group at First Citizens offers senior secured loans, sale-leasebacks and bareboat charters to owners and operators of oceangoing cargo vessels, including oil tankers, bulkers, container ships, and LNG tankers. With more than 25 years of industry experience, our dedicated team of structured finance professionals works with companies from all major segments of the maritime industry. The analyst will work within a highly collaborative team to assist in the credit underwriting and portfolio management of maritime loans for middle-market companies and publicly traded companies. The analyst will be responsible for assisting with the initial underwriting and ongoing portfolio management of loans, including due diligence, financial analysis, cash flow modeling, risk assessment, and preparation of internal credit memoranda. About The Analyst Development Program As an Analyst you will participate in the Commercial Bank Analyst Development Program which is designed to build a broad and deep technical skillset through formal classes, online coursework, and on the job training. About The program starts in July 8, 2026 on-site at our New York City Office with an 8-week intensive curriculum where participants learn about: • Underwriting fundamentals • Financial Analysis and Excel Modeling • First Citizens Bank Core Values • Application-specific training on systems • Business unit overviews with team leaders • Strategic priorities of the Bank • Credit Policies and Procedures Following the 8 weeks, Analysts join their teams and stay connected with colleagues through training and professional development sessions. We provide a superior foundation and launchpad for continued success for our Analysts as they begin their careers. Responsibilities Upon completion of the ADP program, the successful hire will join the Maritime Team and work within a team construct to assist in the credit underwriting and portfolio management of diverse debt solutions for middle-market companies. Analysts Will • Conduct comprehensive company and industry research • Analyze financial statements and detailed operational and financial information to build forecast models of potential and existing borrowers • Assist in the underwriting of credits, including authoring and coordinating credit committee documents; attending and contributing to credit committee meetings • Help manage internal deal processes which include performing business, financial and legal diligence, and educating internal risk and control groups • Construct LTV and scrap value analyses to evaluate deal structures • Develop understanding and maintain awareness of trends and conditions in the various sub-sectors of the broader maritime market • Manage accounts post-close and maintain credit files in preparation for internal or external audits. Qualifications Basic Qualifications: Bachelor's Degree and 0 years of experience OR High School Diploma and 4 years experience in in commercial lending or credit Analysis, financial statement analysis, and finance fundamentals Preferred Qualifications • Major or concentration in finance or accounting • Strong financial analyst skills and writing ability • Previous financial internship experience in an analytical role within a financial services institutionPrevious financial internship experience in an analytical role within a financial services institution • GPA of 3.3 or higher • Maritime sector experience a plus If hired in NY the base pay for this position is generally between $36.06 - $43.27/hr. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Develop and oversee incident management governance, support risk program execution, and coordinate regulatory engagement within a financial institution. | Requires 8+ years in financial services risk management, incident management experience, and knowledge of banking regulations; certifications preferred. | Overview This is a remote role that may be hired in several markets across the United States. The Senior Risk Program Manager position for Incident Management sits within First Citizens Bank’s Enterprise, Technology & Operations (ET&O) organization. The role is a First Line Risk Management position with a primary focus on governing ET&O’s Incident Management program. As a First Line risk professional, the role is responsible for managing business risks and controls across all risk types as required by risk policies, standards, procedures and/or program requirements. To provide effective governance, subject matter expertise is essential, and a successful candidate must possess strong knowledge of Incident Management processes preferably in both the First and Second Line. Responsibilities The primary responsibility isto develop and execute a First Line Incident Management Governance Program that supports all business units within ET&O. Business Risk & Controls Knowledge and Expertise - Develops and maintainsa deep understanding of the complexities inherent in the organization's business environment, including industry markets, products, services, client-base and competitive landscape. Ability to analyze and interpret business trends and drivers to identify underlying patterns, interdependencies and emerging opportunities. Collaborates with cross-functional teams to assess the impact of external factors including regulatory changes, market disruptions or business operations and strategy. Risk Program Execution - Supports the implementation and maintenance of the BU's risk management framework. Assistsin the composition and regular maintenance of policies, standards and procedures that support risk program execution. Supports a book of work to identify gaps and assess capacity, ensuring alignment with strategic objectives, prioritization of risk management initiatives, and execute effective root cause analysis. Aids in the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Produces regular metric-focused and thematic updates that detail the effectiveness of issue remediation efforts. Coordinates with other functions (e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives. Support other risk programs including but not limited to Issue Management, Operational Risk Events, and Model Risk Management. Regulatory Engagement - Supports regulatory inquires, examinations, and audits in collaboration with internal stakeholders. Coordinates regulatory submissions, response, and report requirements, ensuring accuracy, completeness, and timely Risk Governance & Reporting - Maintainsrisk reporting frameworks, dashboards and metrics to provide senior management with timely and actionable insights into risk profile and risk management activities. Prepares regular risk reports and presentations summarizing key risk indicators, risk trends, emerging risks, and risk mitigation efforts for financial and non-financial risk stripes. Foster a culture of teamwork, trust, respect, and inclusiveness. Qualifications Bachelor's Degree and 8 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk OR High School Diploma or GED and 12 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk Preferred Area of Study: Finance or Risk Management Preferred Area of Experience: Incident Management in financial industry License or Certification Type: CRCM, CERP, CCIM, CISM, GCIP - Preferred Preferred Qualifications: Incident Management in financial industry Experience in both First and Second Line program build and execution Experience with data mining Experience with project management Knowledge of risk techniques, practices, and control frameworks Knowledge of various banking and government regulatory requirements and processes Knowledge of regulatory guidance pertaining toenterprise risk and operational risk Ability to work effectively with associates, senior management, and various committees Preferred Large Financial Institution (LFI) experience. #LI-JM1 This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $123978 and $165,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Transform raw data into insights, build data models, and collaborate with cross-functional teams to support digital initiatives. | Requires advanced SQL, ETL, data modeling, and stakeholder engagement skills, with experience managing offshore resources and working in a data-driven environment. | Overview This is a remote role that may be hired only in Pennsylvania. About First Citizens Bank First Citizens Bank (FCB) has a 125-year history of financial strength, stability, and innovation. As part of our digital transformation journey, we are investing in data and technology to power smarter decisions, enable better customer experiences, and drive growth across all digital channels. The Digital Analytics team plays a critical role in this mission by turning raw data into actionable insights. We partner closely with Product, Go-to-Market, Customer Support, UX, Technology, and Enterprise Data and Governance teams to build the digital analytics foundation that empowers better decision-making and a seamless customer journey. The Opportunity We are seeking a Business Data Analyst III to join our Digital Analytics and Business Intelligence team. This role is ideal for someone passionate about data and insights, with strong technical skills and the ability to partner with cross-functional teams to solve complex problems and a strong drive for workflow automation. You will build foundational data models and reports to provide near real time insights, champion best practices, and mentor junior analysts, all while directly impacting our ability to deliver value to customers and business stakeholders. Why Join Us At FCB, you'll be part of a high-visibility team that shapes the future of our digital products and customer experience. You'll have the opportunity to influence data-driven strategies across multiple business lines, lead initiatives that drive growth, and play a key role in building a world-class analytics culture. Responsibilities Key Responsibilities • Data Exploration & Insights • Identify, source, and validate data across multiple systems; ask the right questions to uncover data-producing processes. • Balance rapid market delivery with a sustainable, scalable design • Transform raw data into meaningful insights through advanced analytics, visualization (Tableau), and walkthroughs with stakeholders. • Build custom algorithms and processes that support initiatives such as digital platform integrations and expansions. • Data Engineering & ETL • Partner with Tech and Enterprise Data Warehouse (EDW) teams to procure and ingest vendor data into centralized repositories. • Design and build digital domain specific data models. • Design, manage, and schedule lean ETL pipelines for robust, scalable data flows. • Oversee service IDs, deployment processes, and administrative tasks tied to data operations. • Create and maintain data flow and data mapping documents. • Data Governance & Quality • Collaborate with Data Stewards and Governance teams to ensure data integrity, compliance, and alignment with enterprise standards. • Champion best practices in data architecture, modeling, and governance. • Collaboration & Stakeholder Support • Serve as a key analytics partner to Product, UX, Go-to-Market, and Customer Support teams. • Translate business needs into data solutions, delivering actionable insights that drive decisions. • Manage offshore contractors and vendor resources, ensuring high-quality deliverables and consistent status reporting. • Leadership & Mentorship • Mentor junior analysts, fostering skill development and knowledge sharing. • Drive a "get stuff done" culture, with strong problem-solving, execution, and communication skills. Qualifications Bachelor's Degree and 6 years of experience in banking data analytics, business intelligence or other directly related industry OR High School Diploma or GED and 10 years of experience in banking data analytics, business intelligence or other directly related industry Required Qualifications: • Bachelor's degree in Data Science, Statistics, Computer Science, or related field. • Strong expertise in SQL, ETL development (Python, informatica, SAS or Airflow, and Tableau, PowerBI (or equivalent BI tools). • Hands-on experience with data modeling, data architecture, and building custom algorithms. • Proven ability to manage offshore resources and contractors. • Excellent communication, presentation, and stakeholder engagement skills. • Comfortable with ambiguity and stakeholder management across multiple business functions • Familiarity with project managements concept, such as agile practices. Preferred Qualifications: • 7+ years' experience in data analytics, business intelligence, or related role. Master's degree is a plus. • Digital experience software like Google analytics, Quantum metrics etc. • Statistical software, or coding languages (e.g., Python, R, SAS) • Statistical or quantitative analysis (e.g., multiple regression, multivariate analysis, network analysis, AI-ML concepts and techniques) • Experience with Natural Language Processing (NLP) algorithms, tools, customer/employee survey analyses, segment analysis and pattern detection, etc. • Familiarity with cloud computing approaches, such as IBM Netezza, AWS, Azure, etc. • Familiarity or hands-on experience with data science, machine learning, and AI Preferred Area of Study: Computer science, Statistics, Business Analytics, or relevant fields Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Manage sales efforts and team performance in a branch setting, oversee operations, and develop customer relationships. | Requires a bachelor's degree and 2 years of experience in sales, customer service, or lending, or a high school diploma with 6 years of relevant experience; financial literacy and management skills are essential. | Overview Stable. Family. Opportunities. Unique. Whether First Citizens Bank has been established for 120+ years, or expanding its presence in your market, we invite you to be a part of our story. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. As a Financial Sales Manager at First Citizens Bank, you will manage sales efforts and associates in a branch location and oversee branch operations, with the support of an operations specialist. This role engages in outbound calling activities to generate new business opportunities and drives accountability for proactive customer outreach with the branch sales team. You will leverage your team and your own expertise in consumer and small business financial needs. This position establishes banking relationships, extends credit and identifies referrals for specialty partners. Responsibilities Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Engage with customers, prospects and referral sources through proactive outreach. Represent the Bank in the community for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team. Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Operations and Administration- Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Qualifications Bachelor's Degree and 2 years of experience in Sales, customer service, or lending, or financial services sales, including supervisory OR High School Diploma or GED and 6 years of experience in Sales, customer service, or lending, or financial services sales, including supervisory License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Required, In cases where licensing is required, associates must complete the bank sponsored licensing program within 12 months of entering the role. Required, Must complete federal registration and annual renewal as required by the SAFE Act. Required Skill(s): Providing financial guidance and expertise, Financial literacy, Financial analysis, Knowledge of retail banking products and services, Business development, Networking and building centers of influence, Application of a structured sales process Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Support model risk management policies, review complex models, and develop model risk reporting. | Requires 6+ years in risk analytics, proficiency in Python, R, SQL, and experience with econometric modeling. | Overview This is a remote role that may be hired in several markets across the United States. This position supports the implementation and execution of Bank wide model risk management policies and procedures, including model governance and performance monitoring, in conformance with regulatory guidance. Reviews complex models used within the organization, model documentation protocols, development and maintenance of model risk reporting and maintenance of the model inventory. Assesses model risks and limitations, makes recommendations, follows up and tracks ongoing model risk issues. Provides guidance and mentorship to less experienced credit approval associates within the work group. Responsibilities Analysis - Conducts risk analysis to validate the performance of existing models and leads gap closing projects to include recommended model changes. Provides independent review of model validations, effectively assessing the validity of issues raised and methodological approaches for the proper resolution of these issues. Reporting - Reports regularly to the Model Risk Manager on the compliance of the model risk management program, including policies and procedures, with respect to its progress, working issues, and challenges. Relationship Development - Develops and maintains effective partnerships with the model analysts, model owners, business level risk management teams and auditors, internal and external. Business Support - Provides recommendations for the design, development, back testing, implementation and recalibration of models owned by the model development team. Assists in the review and validation of model performance and controls, including establishing the model validation scope, assessment of validation results and directing communication with stakeholders. Assists in the development and maintenance of the model inventory ensuring the inventory is complete, accurate, and consistent with the intent of the Model Validation Policy. Qualifications Bachelor's Degree and 6 years of experience in risk analytics OR High School Diploma or GED and 10 years of experience in risk analytics. Preferred Qualifications: Recent experience with hands-on econometric and data coding exercise. Hands-on proficiency with Python, R, and SQL. Experience in first line and second line model development and validation activities. Master’s (MS/MSc) or Doctoral (PhD) Degree with a quantitative focus – such as mathematics, physics, statistics, engineering, or operations research. Strong quantitative skills specific to econometric modeling – such as time series analysis, panel regression, piece-wise linear regression, multinomial logistical regression, numerical analysis, and optimization theory. Strong coding skills, and the ability to independently write Python and SQL queries to independently construct a broad range of model and data exercises. Keen familiarity with key aspects of model risk management Strong writing skills, and the ability to independently write validation reports and other model risk management communications. Strong meeting management skills – the ability to construct a meeting agenda, prepare meeting artifacts such as organizing slides, and the ability to effectively lead a meeting with senior line of business stakeholders, with an emphasis on clear communication, strong presence, and intellectual command over the meeting’s objectives, order, and desired outcomes. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $135,000.00 and $185,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

The candidate will oversee vendor lifecycle management, including due diligence, risk assessments, and performance monitoring. They will collaborate with internal teams to ensure vendor risks are appropriately identified and mitigated. | A Bachelor's Degree with 4 years of experience in relevant fields or a High School Diploma with 8 years of experience is required. Preferred qualifications include knowledge of risk techniques, regulatory requirements, and experience in vendor management. | Overview This is a remote role that may be hired in several markets across the United States. Priority will be given to the following markets: Alabama, Arkansas, Connecticut, Delaware, Iowa, Indiana Kansas, Kentucky, Louisiana, Mississippi, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Virginia, West Virginia. Enterprise Technology & Operations, Business Risk & Controls is seeking an experienced Vendor Management Professional with a strong background in Third-Party Risk Management (TPRM) to join our team. The ideal candidate will have 10+ years of experience in vendor oversight, risk assessment, and contract governance. Additionally, strong skills in reporting, data analysis, and risk metrics tracking are essential for this role. As a first line of defense risk professional, this position is responsible for the support and execution of various risk programs and activities within a Business Unit (BU), adhering to the Bank's Risk Appetite and Corporate Strategy. Supports the management of business risks and controls across all risk types along with the execution of risk policies, standards, procedures and/or program requirements. Assists communication between the business, the 2nd & 3rd line, and regulators. Responsibilities Supporting one or more business lines the candidate will oversee vendor lifecycle management, including due diligence, risk assessments and performance monitoring. Partner with SME’s, Business Lines and their Risk Managers to ensure regulatory and security standards assessments are conducted and ingested appropriately. Develop and maintain risk metrics, dashboards, and reports to track vendor performance and risk exposure. Develop and maintain Executive reporting dashboards as well as operational content supporting business line service managers stay ahead of their vendor related commitments. Collaborate with internal teams (Legal, Second Line, Sourcing, and IT Security) to ensure vendor risks are appropriately identified and mitigated. Supports and drives process improvements and automation initiatives to enhance vendor oversight via risk reporting & analytics. Support audits and exams as necessary Business Risk & Controls Knowledge and Expertise - Develops and maintains a deep understanding of the complexities inherent in the organization's business environment, including industry markets, products, services, client-base and competitive landscape. Ability to analyze and interpret business trends and drivers to identify underlying patterns, interdependencies and emerging opportunities. Collaborates with cross-functional teams to assess the impact of external factors including regulatory changes, market disruptions or business operations and strategy. Risk Program Execution - Supports the implementation and maintenance of the BU's risk management framework. Assists in the composition and regular maintenance of policies, standards and procedures that support risk program execution. Supports a book of work to identify gaps and assess capacity, ensuring alignment with strategic objectives and prioritization of risk management initiatives. Aids in the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Produces regular metric-focused and thematic updates that detail the effectiveness of issue remediation efforts. Coordinates with other functions (i.e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives. Regulatory Engagement - Supports regulatory inquires, examinations, and audits in collaboration with internal stakeholders. Coordinates regulatory submissions, response, and report requirements, ensuring accuracy, completeness, and timely submission. Risk Governance & Reporting - Maintains risk reporting frameworks, dashboards and metrics to provide senior management with timely and actionable insights into risk profile and risk management activities. Prepares regular risk reports and presentations summarizing key risk indicators, risk trends, emerging risks, and risk mitigation efforts for financial and non-financial risk stripes. Qualifications Bachelor's Degree and 4 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk OR High School Diploma or GED and 8 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk License or Certification Type: CRCM, PMP, CERP, CAMS; ISACA CISA, ISACA CRISC -preferred Experience in highly regulated industries (finance, healthcare, technology) preferred Preferred Qualifications: Knowledge of risk techniques, practices, and control frameworks, Knowledge of various banking and government regulatory requirements and processes, Knowledge of regulatory guidance pertaining to enterprise risk and operational risk, Ability to work effectively with associates, senior management, and various committees 6+ years of experience in vendor management, third-party risk, procurement, or governance. Experienced in use and optimization of a contingent workforce Strong knowledge of risk management frameworks, regulatory requirements, and compliance standards (e.g., GDPR, SOC 2, ISO 27001, NIST). Proficiency in data analysis and reporting tools (Excel, Tableau, Power BI, SQL) to interpret vendor risk trends and KPIs. Experience with vendor risk management platforms (e.g., Archer, OneTrust, ProcessUnity, Coupa, or similar). Strong analytical, problem-solving, and communication skills. #LI-DN1 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Lead and execute risk program requirements, provide risk guidance, develop risk indicators, manage issue escalation and remediation, support audits and regulatory engagements, and develop risk governance and reporting. | Bachelor's degree with 6+ years in financial services risk management or equivalent experience, knowledge of banking processes and regulatory requirements, and preferred certifications like PMP, CRCM, or ISACA certifications. | Overview This is a remote role that may only be hired in the following location(s): Remote North Carolina. As a first line risk professional, this position is responsible for supporting various Enterprise Operations Business Unit (Business Unit (BU)) risk activities in adherence with the Company's Risk Appetite and Corporate Strategy. Supports the management of Enterprise Operations business risks and controls across all risk types along with the execution of risk policies, standards, procedures, and/or program requirements. Provides advisory services to manage risks. Assists communication between the business, the 2nd & 3rd line, and regulators. Helps with influencing the achievement of shared departmental goals. Responsibilities Primary Responsibilities: • Lead and execute all risk program requirements including, but not limited to, RCSA, control assurance, issue management, third party risk management, etc. • Provide risk guidance and advice to further strengthen and enhance control environment including the identification, documentation and substantiation of key processes, risks, and controls. Perform process observations and ensure the alignment of RCSAs. • Develop and monitor key risk indicators; identify opportunities for mitigation. • Create, distribute, review and challenge risk reporting with Enterprise Loan Operations senior leadership. • Identify and escalate risks, monitor issues, and engage with business in creation of mitigation plans. Develop and implement issue governance routines with business leadership. • Develop control assurance test plans and coordinate process walkthroughs for SOX and first line controls. • Partner with second and third line in testing, audits, and exams. • Enhance policy and regulatory change management processes to aid business in building actionable implementation plans. • Business Risk & Controls Knowledge and Expertise - Develops and maintains a deep understanding of the complexities inherent in the organization's business environment, including industry markets, products, services, client-base and competitive landscape. Ability to analyze and interpret business trends and drivers to identify underlying patterns, interdependencies and emerging opportunities and risks and operationalize 2nd line requirements for business area. Collaborate with cross-functional teams to assess the impact of external factors including regulatory changes, market disruptions or business operations and strategy. • Business Risk Management Support - Supports the execution and implementation of policies, standards, and procedures with BU associates in alignment with the Company's risk management framework. Aids the business in identifying risks & control gaps. Leads the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Collaborates with BU and stakeholders to develop and execute action plans and mitigation strategies to address root causes & prevent recurrence. Monitors the status and effectiveness of issue remediation efforts, providing regular updates and reports to senior management. Coordinates with other functions (i.e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives. Supports prioritization and capacity assessment, ensuring resource alignment with strategic objectives and risk management initiatives. • Regulatory and Internal Audit Engagement - Supports regulatory and Internal Audit inquiries, examinations, and audits in collaboration with internal stakeholders. Assists in the business development of regulatory submissions, response and reporting requirements, driving accuracy, completeness, and timely submission. • Risk Governance & Reporting - Develops BU risk reports that provide a comprehensive view of risks impacting the BU. Monitors BU risk and control performance. Effectively manages and summarizes top and emerging risks and actions to address impacts. Reports key indicators and limits to ensure timely escalation of breaches as required by the Risk Appetite Framework (RAF). Advises BRC and/or BU senior leadership in relevant risk governance meetings utilizing understanding of the BU operations, risks, controls and related laws and regulatory guidance. Provides feedback and collaborates on relevant governance documents to support BU activities and manage risk. Drives the implementation of program policies, standards, and procedures. Ensures timely communication around current and emerging issues and regulatory requirements. Qualifications Bachelor's Degree and 6 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operations Risk OR High School Diploma or GED and 10 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operations Risk Preferred Area of Study: Finance or Risk Management Preferred Area of Experience: Project Management, Internal or External Consulting License or Certification Type: CRCM, PMP, CERP, CAMS; ISACA CISA, ISACA CRISC - preferred Preferred Qualifications • Knowledge of customer facing processes to include onboarding, servicing, closing of deposit accounts. • Knowledge of call center processes which provide customer service to General Bank and Commercial Bank customer portfolios. • Knowledge of FCB’s complaints process and requirements. • Knowledge of Large Financial Institution risk programs, techniques, practices, and control frameworks. • Knowledge of various banking and government regulatory requirements, guidance and processes. • Knowledge of operational and enterprise risk management including identification, assessment, and escalation of risk issues. • Ability to work effectively with associates, senior management and various committees. • Compliance certifications and/or knowledge of regulations to include, not limited to, SCRA, UDAAP, BSA/AML, etc. • Solid problem-solving skills with ability to collaborate and influence associates, senior management, and various committees. • Ability to track and coordinate large, complex processes. • PC Skills including Microsoft Office Products (Visio, Teams, Word, Excel, and PowerPoint). Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

The Senior Regulatory Reporting Analyst is responsible for the preparation, review, analysis, and submission of regulatory reports to various regulatory bodies. This role also involves leading team members and ensuring compliance with regulatory reporting policies and procedures. | Candidates should have a Bachelor's Degree with 6 years of relevant experience or a High School Diploma with 10 years of experience in related fields. A Certified Public Accountant (CPA) certification is preferred, along with strong analytical skills and experience with financial products. | Overview This is a remote role that may only be hired in the following location(s): AL, AR, CT, DE, ID, IN, KS, KY, LA, ME, MS, NC, OH, PA, RI, SC, VA, WV This Senior Regulatory Reporting Analyst position supports the Deposits and Liquidity team and is responsible for the advanced preparation, review, analysis, and timely and accurate submission of regulatory reports to the Federal Reserve Board (FRB), the Federal Deposit Insurance Corporation (FDIC) and state regulators. Serves as subject matter expert (SME) and leads other team members on the preparation, reporting, and analysis of financial reporting, capital, monetary policy, deposits, and exposure, and are prepared for multiple consolidated and stand-alone legal entities. Recommends updates and enhancements to maximize efficiencies and accuracy. Provides training and oversight to less experienced associates in the work group. Responsibilities Reporting Compliance - Ensures documentation and change management approaches are compliant with the proper controls for both automated and manual systems. Reviews and utilizes expertise to prepare the Bank Holding Company's CCAR filings for the FRB, and the Regulatory Capital and Basel III Standardized Approach RWA calculations in addition to Basel/Pillar III disclosures as assigned. Leads and implements mandated regulatory reporting changes. Monitors and tracks issues to ensure timely and effective resolution. Ensures compliance with internal regulatory reporting policies and procedures. Regulatory Communications - Participates in and shares expert knowledge on the preparation, review, and submission of other regulatory report filings with the appropriate regulatory bodies including, but not limited to, the Call Report, Treasury TIC, North Carolina Self Evaluation Program (SEP). Serves as a point of contact to support audit activities for regulatory examinations as well as internal and external audits. Collaboration - Builds and maintains working relationships with department peers and senior leadership in other enterprise functions to ensure reported data and data aggregations align with regulatory requirements. Builds relationships with other Financial, business Subject Matter Experts (SMEs), analysts, and developers to gather information and to ensure requirements are captured and solutions are appropriately implemented to address any business needs. Peer Leadership - Assists management in the onboarding and training of new associates. Mentors less experienced associates, including guidance on daily output and projects. Qualifications Bachelor's Degree and 6 years of experience in GAAP Accounting, Financial Analysis, Financial Reporting OR High School Diploma or GED and 10 years of experience in GAAP Accounting, Financial Analysis, Financial Reporting Preferred Area of Experience: Axiom SL Controller View License or Certification Type: Certified Public Accountant (CPA) preferred Preferred Skills: Understanding of financial products (e.g. deposits, loans, securities, derivatives, etc.) Understanding of regulatory reporting instructions and banking regulations Ability to lead projects/initiatives with high risk and complexity Ability to read and interpret regulatory guidance and instructions and assess applicability to the Bank Strong analytical skills, attention to detail, and self-motivated problem solver Hands on experience using SQL Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Design and build Client Assist Pages of the Online Banking application while collaborating with Agile teams. Provide technical guidance, oversee development, and ensure best practices are followed. | Bachelor's Degree with 4 years of experience in Software Application Development or a High School Diploma with 8 years of experience is required. Preferred skills include extensive experience with front-end development and Agile methodologies. | Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX. About the Role: We are looking for a full-stack Sr Node/React Engineer to help design and build Client Assist Pages of our Online Banking application. The ideal candidate should have the necessary skills and experience to provide technical guidance, estimation of efforts, understanding and decide upon the optimal technology solution to achieve the desired business needs. You should be able to navigate differing levels of gray/unknowns, have excellent communication skills with other IT management levels, individual contributors, and business stakeholders, and be ready to provide day to day application support. You will move at a rapid rate of execution to deliver requests and take advantage of any opportunities as they present themselves and navigate through any resource constraints. You must take both the short-term tactical and long-term strategic view when deciding on the best technical approach. You must be able to develop code and effectively oversee distributed development team members. Responsibilities Once Here You Will: Join an Agile pod of developers and automation engineers supported by a product manager and scrum master and collaborate with other Online Banking pods. Collaborate with Product and business owners to understand the business domain & products sufficiently to suggest best design / implementation to meet user needs with respect to functionality, performance, scalability, and reliability. Spend most of your time on the design of systems, while maintaining a substantial percentage of time dedicated to hands-on implementation activities. Gain a solid hands-on knowledge of our client-facing web application, our microservices, our data architecture and databases, and our internal supporting systems and how they integrate with each other. Become a subject matter expert in one or more technical environments and deliver frameworks or standards to help other engineers follow best practices. Estimate (t-shirt) large features and releases as needed. Break down large feature sets in a way that other team members can understand, lead them to a successful implementation/release, and train them to do this themselves. Drive technical designs to consensus and approval by Architecture Review Team. Design and develop enterprise solutions for specific business need that provide frameworks, interfaces and services that can be extended and reused for future requirements. Additional Duties: Perform impact analysis of proposed changes on existing architecture, capabilities, system priorities, and technology solutions. Look for additional solution options or trade-offs and identify cost/benefit implications of proposed solutions. (e.g. people, processes, technology, strategy, finance) Conduct group training sessions or lunch and learns. Come up with ideas for refreshing old processes and work with product manager or team lead to get these approved and document all updates to processes. Identify opportunities for refactoring and other tech debt remediation efforts throughout the code base that can be included in normal delivery activities. Leverage your extensive experience in previous projects to guard code quality and take opportunities to mentor junior engineers. Lend a hand in architecture and design discussions for other engineers, considering knowledge of the existing code base. Help mentor other team members in large scale feature planning. Express what you know comfortably and confidently, especially during code reviews. Drive to learn new things and go above and beyond the call of duty. Always work to improve yourself and constructively support the team around you. Accept feedback with eagerness to learn more. We value continued learning and development, so you will learn a lot. The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily all-inclusive. Qualifications Bachelor's Degree and 4 years of experience in Software Application Development and Maintenance OR High School Diploma or GED and 8 years of experience in Software Application Development and Maintenance Preferred Skills: 6+ years of hands-on experience with front end development Solid experience with React 16+, Redux, Mobx Store Management, Node.js, Typescript, ES6, CSS3, CSS Preprocessors, Grid Layout Knowledge, Jest Test Very well versed and practical experience with Agile/Iterative delivery methodologies Deep love of building elegant, maintainable, well-documented, secure code – Abstracting and refactoring should be a passion, not a chore Ability to influence the architecture and design Ability to analyze and trouble shoot production issues Experience with TDD and CICD delivery. Experience with distributed systems and with Micro-services architecture. Hands-on experience with RESTful web services, web applications, transactional databases Experience with enterprise integration services/solutions Experience and exposure to API gateways Experience with Jira, Confluence, Gitlab, Docker and Jenkins Bonus points for experience with regulated financial organizations Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Analyze and report on non-financial risk profiles, develop and distribute risk reports to executive leadership and regulatory bodies, and collaborate on process improvements to reduce risk. | Bachelor's degree plus 8 years experience in risk management or quantitative analysis, mastery of Python, SAS, R, SQL, strong statistical knowledge, and experience with business intelligence tools. | Overview This is a remote role that may be hired in several markets across the United States. This position is responsible for establishing, standardizing, distributing reporting and routines that inform executive leadership of their non-financial risk profiles. Analyzes risk trends and assesses the impacts. Provides business leaders with diagnostic/predictive/prescriptive insights and reporting that enables critical operational insight. Collaborates on process improvements and solutions to reduce risk. Serves as an expert resource on visualizations, reporting solutions, and managing initiatives to support the achievement of strategic objectives. May provide leadership and guidance to associates in the work group. Analyzes business and environmental trends, and assesses the impacts on models. Provides business leaders with predictive data and reporting that enables critical operational insight. Collaborates on process improvements and solutions to reduce risk. Serves as an expert resource on data management and extraction, stress testing, and risk analytics to support the achievement of strategic objectives. May provide leadership and guidance to associates in the work group. Responsibilities Identifying Risk - Maintains an expert understanding of data and regulatory requirements to identify early warning signs of quality risk management deficiencies, gaps, and/or risks. Provides oversight to risk monitoring initiatives that identify potential exposures and emerging risks. Creates reports on analysis and trends for management. Presents operational recommendations based on findings. Reporting: Prepare and deliver regular reports on risk metrics, key performance indicators, and regulatory compliance status to executive leadership. Coordinates/Develops/Distributes reports to the Board of Directors, the Federal Deposit Insurance Corporation, and Federal Reserve Board. Reports significant portfolio changes to the appropriate parties as a method of monitoring risk. Oversees executive reporting for accuracy, completeness, and compliance with applicable regulations. Collaborates with team members, key partners and other risk professionals, providing guidance, training, and mentorship. Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including regulators, auditors, and business partners. Business Support - Provides support and technical assistance to the development, implementation, and ongoing enhancement of reports, routines and/or processes. Partners with regulatory agencies and auditors on requests related to allowance or stressing testing processes. Works closely with lines of business to support data and analytics needs. Coordination - Partners with other business units, key risk partners and management in addressing risk reporting needs May work closely with regulatory agencies and auditors to facilitate completion of required examinations and audits. Analysis - Sources, compiles, and interprets data. Analyzes business and non-financial risk trends to assess risk profile, emerging risks, etc. Data Management - Determines data needs and reporting requirements. Produces synchronized data to support department systems, business applications, financial analysis, or operations. Converts complex data from multiple sources into a single staging area. Leads all phases of data design, extraction, transformation, loading, and end-user testing. Evaluates data for appropriateness, usefulness, and accuracy. Business Support - Partners with regulatory agencies and auditors on requests related to allowance or stressing testing processes. Works closely with lines of business to support data and analytics needs. Analysis - Sources, compiles, and interprets data. Analyzes business and environmental trends to populate risk models. Qualifications Bachelor's Degree and 8 years of experience in Risk Management, Financial Analysis, or Statistical Modeling OR High School Diploma or GED and 12 years of experience in Risk Management, Financial Analysis, or Statistical Modeling Preferred Qualifications Review and publish meeting notes. Prepare documents for reporting into enterprise governance committees to identify emerging risk. Monitor and track escalation and follow up items to ensure resolution of potential risks. Partner closely with senior management and their delegates to enhance reporting and support corporate initiatives. Assist in publication of quarterly Business Unit Risk Reports through project management, communication, and documentation of processes. Master's degree in Statistics, Mathematics, Finance, or any quantitative field (required) 8+ years of experience in credit risk model development or a similar quantitative role Strong proficiency in Python, SAS, R, and SQL Solid understanding of statistical concepts, including regression analysis, time series analysis, and risk metrics Excellent communication, presentation, and writing skills. Ability to manage multiple projects and meet deadlines efficiently. Strong Proficiency with a business intelligence tool such as Power BI or Tableau This job posting is expected to remain active for 5 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $160,000 and $180,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits

Design and develop scalable Pega applications while leading the creation of case management workflows and integration strategies. Ensure compliance with Pega best practices and optimize applications for performance and security. | Candidates should have a Bachelor's Degree with 4 years of experience in software development or a High School Diploma with 8 years of experience. Preferred qualifications include 6+ years in Pega PRPC development and strong expertise in Pega Platform 8.x. | Overview This is a remote role that may be hired in several markets across the United States. We are looking for a highly skilled Senior Software Engineer - Pega to lead the design, development, and implementation of Pega-based enterprise applications. This role requires experience in Pega PRPC architecture, case management, and business process automation. In this position, you will work closely with business stakeholders, solution architects, and development teams to architect scalable, high-performance Pega solutions that drive digital transformation. Responsibilities Design and develop scalable, secure, and high-performing Pega applications that align with enterprise architecture. Lead the creation of case management workflows, business rules, UI/UX configurations, and integration strategies. Define Pega architecture best practices, governance models, and security frameworks. Optimize Pega applications by leveraging AI, robotic process automation (RPA), decisioning, and predictive analytics. Ensure compliance with Pega Guardrails and performance best practices. Lead Pega PRPC development efforts, ensuring high-quality, maintainable, and reusable components. Develop integration strategies using REST/SOAP APIs, connectors, and external databases. Configure decision tables, declarative rules, data pages, activities, and flows within Pega. Ensure successful deployment, configuration, and testing of Pega applications in Dev, QA, and Production environments. Optimize application performance, database queries, and UI/UX design to enhance system efficiency. Support unit testing, system testing, and User Acceptance Testing (UAT) to ensure business requirements are met. Troubleshoot performance issues, security vulnerabilities, and application defects in Pega systems. Assist in post-deployment monitoring, issue resolution, and application enhancements. Provide ongoing technical support and optimization for Pega applications. Drive automation, digital transformation, and process improvement initiatives using Pega. Stay updated with Pega advancements, new features, and industry trends. Advocate for low-code development, AI-driven decisioning, and intelligent automation within the organization. Establish technical documentation, knowledge-sharing sessions, and governance standards for Pega development. Qualifications Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance Preferred Education: Bachelor’s degree Preferred qualifications: 6+ years of experience in Pega PRPC development and architecture. Strong expertise in Pega Platform 8.x, including case management, integration, UI design, and performance optimization. Proficiency in data modeling, rules configuration, workflows, and decisioning in Pega. Experience with Pega integrations (REST/SOAP APIs, MQ, JMS, databases, and external systems). Knowledge of enterprise architecture patterns, microservices, and cloud-based Pega deployments (AWS, Azure, GCP). Hands-on experience with Agile/Scrum methodologies, DevOps tools, and CI/CD pipelines for Pega development. Strong problem-solving, analytical, and critical-thinking abilities. Excellent communication and collaboration skills to engage with stakeholders and development teams. Ability to mentor and lead junior Pega developers and system architects. Strong documentation, process mapping, and governance expertise. Ability to handle multiple projects in a fast-paced, dynamic environment. Pega Certified Senior System Architect (PCSSA) certification preferred Pega Certified Lead System Architect (PCLSA) is a plus. Experience in banking, insurance, healthcare, or financial services domains is preferred. Knowledge of AI-driven decisioning, Pega robotics, and process mining is an advantage. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. This job posting has been extended until October 31, 2025. If hired in North Carolina, the base pay for this position is generally between $117,409 and $130,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. #LI-JM1 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Lead and manage a software development team focused on CRM systems, overseeing project delivery, vendor relationships, and adherence to best practices. | Bachelor's degree with 8+ years in applications development or equivalent experience, technical leadership, Salesforce and cloud technology expertise, and knowledge of financial regulatory guidelines. | Overview This is a remote role that may only be hired in the following location(s): AZ, NC, NJ or TX. We seek an experienced Information Technology manager to join our software development team focused on managing CRM systems. The teammate will manage an associate team to ensure effective delivery of service and project results. Oversee the design, implementation, and support of systems and applications. Partner with peers, senior management, business units, and associate teams to align projects or tasks with wider organizational goals. Responsibilities Provide people leadership in delivering software solutions that meet user needs with respect to functionality, performance, scalability, and reliability. Provide leadership for medium to large sized projects and maintenance on our CRM technology systems that interact with up and downstream systems. Drive department best practices, guidelines implementation and adhering to standards Mentor, motivate and lead the team for success. Deep love of building elegant, maintainable, well-documented, secure code Abstracting and refactoring should be a passion, not a chore. Drive to learn new things and go above and beyond the call of duty. Always working to improve yourself and constructively support the team around you. Manage critical vendor relationships and activities. Serve has point of contact for all related technology efforts. Qualifications Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering Preferred Qualifications: Must have demonstrated technical leadership experience for complex projects Ability to influence the architecture and design Outstanding Communication and presentation skills Experience with Salesforce technologies Experience with TDD and CICD delivery Experience in implementing with COTS and SaaS solutions Experience with on prem distributed systems as well as Cloud technologies Experience with enterprise integration services/solutions Experience with regulatory guidelines (FFIEC, FDIC, etc) governing the financial industry Experience building and maintaining large software platforms, client and employee enablement initiatives Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.