First Citizens Bank

Lead software engineering efforts including design, development, architecture, and team leadership for payments platforms. | Requires strong software development experience with leadership skills, proficiency in Node.js and React, and familiarity with payment technologies and cloud infrastructure. | Overview: This is a remote role that may be hired in the following locations: North Carolina, Arizona, Texas We are looking for a hands-on Lead Software Engineer who provides technology solutions and integration services in following areas: Payments & Money movement, information reporting. The ideal candidate should have the necessary skills and experience to provide technical guidance, estimation of efforts, understanding and deciding upon the optimal technology solution to achieve the desired business needs, day to day application support, should be able to navigate differing levels of gray/unknowns, and have excellent communication skills with other IT management levels, individual contributors, and business stakeholders. They must be able to move at a rapid rate of execution to deliver requests and take advantage of any opportunities as they present themselves and navigate through any resource constraints. They must have both the short- and long-term strategic view when deciding on the best technical approach. They must be able to develop code and effectively oversee distributed development team members. This role will be responsible for leading all software aspects within the team including research, design, technology insertion, development, testing and supporting them. Responsibilities: • Design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability. • Provide development leadership (Architecture, Strategy, Design, Development) on our Client facing Payments platforms. • Drive department best practices, guidelines implementation and adhere to standards. • Innate desire to create a superlative developer experience down to the last detail. • Deep love of building elegant, maintainable, well-documented, secure code. • Abstracting and refactoring should be a passion, not a chore. • Drive to learn new things and go above and beyond the call of duty. • Always working to improve yourself and constructively support the team around you. • Drive technical designs to consensus and approval by Architecture Review Team. Design and develop enterprise solutions for specific business need that provide frameworks, interfaces and services that can be extended and reused for future requirements. • Perform impact analysis of proposed changes on existing architecture, capabilities, system priorities, and technology solutions; looks for additional solution options or trade-offs. Identifies cost/benefit implications of proposed solutions (e.g. people, processes, technology, strategy, finance). • Creates and maintains application architecture and related assets. Be the go-to person for development team on architecture discussions. The above duties and responsibilities are representative of the nature and level of work assigned. • Supervise release processes (some after-hours/weekend work may be required) Qualifications: Bachelor's Degree and 6 years of experience in Software application development and maintenance OR High School Diploma or GED and 10 years of experience in Software application development and maintenance Preferred Qualifications: • Bachelor's Degreee and 8+ years of experience • Technical leadership experience for medium to large sized enterprise projects with strong communication, driving technical strategy and roadmap. • Ability to moderate, analyze and troubleshoot production issues on both on Prem and vendor solutions. • Must have Working knowledge on AWS Cloud Infrastructure, Docker, OpenShift • Strong proficiency and hands on experience in Design and Development of distributed systems • Development experience with Node, React, Java/J2EE, Restful Webservices • Experience building Spring Boot Microservices • Preferred experience on public API development and using API Gateway like APIGEE • File-based transfer applications (e.g. Sterling, SFTP, etc.) • Strong proficiency and hands on experience in Design and Development RDBMS architecture and performance tuning systems like Oracle/MS- SQL/SQL Server and NoSQL databases • Worked on Agile projects and has complete knowledge of day-to-day Agile routines. • Experience with Payment Technology, ISO 20022, file formats such as NACHA, PAIN, BAI2, CAMT, Real Time Payments, SWIFT integration, or similar platforms. • Banking/Payments Industry knowledge with experience delivering on large modernization/transformative efforts. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Manage banking center operations, facilitate customer transactions, and support sales efforts. | Requires a bachelor's degree or equivalent experience in financial services or customer service, with preferred bank operations management experience. | Overview This position manages operations for a banking center. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a banking center team. Responsibilities • Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities. • Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance. Qualifications Bachelor's Degree and 0 years of experience in Financial services, customer service and bank operations or branch operations management OR High School Diploma or GED and 2 years of experience in Financial services, customer service and bank operations or branch operations management Preferred Qualifications: Bank Operations Manager experience Skill(s): Financial literacy, Knowledge of business lending, deposit and cash management solutions, Operations management The base pay for this position is generally between $23.00 to $35.00 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Lead strategy and performance of liquidity products, develop analytics, and collaborate with cross-functional teams. | Requires 4+ years in liquidity deposit products, advanced analytical and strategic skills, and experience in product development and client engagement. | Overview The Product Specialist IV Liquidity – Commercial Deposit Solutions is a senior-level role responsible for driving the strategy and performance of key liquidity products in our commercial banking space. This position requires extensive experience in deposit solutions such as demand deposit accounts, account analysis, money market accounts, etc. and the associated skills to support the product set including liquidity management, advanced analytical skills, and the ability to lead complex product initiatives. The Product Specialist will play a crucial role in shaping the commercial bank’s liquidity deposit solutions and contributing to the bank's thought leadership in liquidity management. Responsibilities Product Strategy and Innovation • Lead the development of strategic plans for assigned liquidity products • Drive innovation in liquidity management solutions • Identify and evaluate new product opportunities based on market trends Advanced Analytics and Insights • Conduct complex financial modeling and scenario analysis • Develop advanced analytics to support product decisions and pricing strategies • Provide expert insights on market trends and competitive landscape Client Advisory and Engagement • Serve as the primary product expert for strategic client engagements • Develop and deliver high-level presentations to key clients and prospects • Collaborate with Sales and Relationship Management on complex client solutions Cross-functional Leadership • Lead cross-functional teams on strategic product initiatives • Collaborate with Risk, Treasury, and Technology teams on product enhancements • Mentor junior product specialists and contribute to team development Core Competencies (Required Only): Strategic thinking, planning and process improvement (Advanced) Analytical skills - business (Advanced) Communication skills - interpersonal (Advanced) Problem solving (Advanced) Skills: Liquidity management expertise (Advanced) Financial modeling and analysis (Advanced) Product development and innovation (Advanced) Client relationship management (Advanced) Qualifications Bachelor's Degree and 4 years of experience in liquidity deposit products OR High School Diploma or GED and 8 years of experience Preferred Qualifications: • MBA • Liquidity Products and Banking Ecosystem, Macro and Microeconomics • Advanced understanding of commercial account analysis • Advanced presentation skills • Public speaking to executive leadership • Project management & execution • Regulatory knowledge in financial services • Risk management and internal controls If hired in NY, the base pay for this position is generally between $135,000 and $180.000. If hired in NC, the base pay for this position is generally between $112,000 and $150,000. If hired in AZ, the base pay for this position is generally between $123,000.00and $165,000.00 Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Lead and manage large-scale finance data and transformation programs, collaborating with cross-functional teams and senior management. | Requires 8+ years in project/program management, experience in data, regulatory reporting, corporate treasury, and strong leadership skills. | Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. This position is responsible for the leadership and management of Finance Data and Transformation programs across Corporate Treasury and Regulatory Reporting, gain expert level knowledge to collaborate with business leaders, enterprise data teams and executives on financial data programs that will support the achievement of business objectives, while maintaining compliance with data standards and regulatory requirements. Oversees the complex, strategic coordination of multiple projects within an initiative to achieve business goals, including management of overall scope, cost, staffing, and performance. Evaluates program effectiveness and delivers tactical insight through reporting to senior management and other key stakeholders. Responsibilities Strong program management experience in large scale projects, working with large and diverse teams with solid knowledge of data, Regulatory Reporting and/ or Corporate Treasury Drive end-to-end projects and deliverables in a fast paced, results-driven environment. Facilitate dialogue with various stakeholders, understand their needs and drive teams to develop solutions to meet and/or exceed our business partner needs. Collaborate with the stakeholders, manage deliverables, interdependencies, track milestones with respective accountable owners and understand all requirements. Supports initiatives to continually improve and enhance existing processes. Must be a quick learner, able to lead large cross functional programs. Ability to translate concerns/needs into options and communicate effectively and concisely at all levels, both verbal and written Lead and create materials for working groups and status update meetings. Strong presentation and documentation skills, proficient in PowerPoint, Word, Excel and SharePoint. Qualifications Bachelor's Degree and 8 years of experience in Project management or Program management OR High School Diploma or GED and 12 years of experience in Project management or Program management Preferred qualifications: Required experience in Program Management, Data, Regulatory Reporting, Corporate Treasury and Risk Management. Highly motivated individual with ability to learn and understand data standards/policies and implications to the Finance organization. Project management experience, working with business stakeholders within a cross-functional matrix environment. Strong critical thinking and problem-solving skills. Risk assessment experience required. Leadership acumen, ability to influence and negotiate with disparate parties. Ability to drive projects forward and adopt new processes and projects. Clear and strong written and verbal communication skills. Experience as an Agile Product Owner/Product Manager. PMP and/or PgMP certifications #LI-JB1 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Assist customers with transactions, identify sales opportunities, and support branch operations. | High school diploma and 3 months customer service experience, with a valid driver's license. | Overview The Seasonal Sales & Service Representative gives students an introduction to direct customer interaction at the branch level. This position serves as a junior intern and has potential to advance to our formal Intern Program the following summer. Accountabilities • Processing transactions and servicing customer requests • Identifying sales opportunities through building relationships • This position will float between multiple locations • Participate in 1 to 2 virtual professional development sessions Responsibilities • Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities. • Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance. Qualifications High School Diploma or GED and 3 months customer service experience License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Skill(s): Financial literacy, Knowledge of retail banking products and services Preferred • Sales • Currently enrolled at an accredited collegiate institution • Possess a positive attitude • Strong verbal and written communication skills • Critical thinking skills Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Design, manage, and support enterprise-scale relational database environments with a focus on security, automation, and high availability. | Requires strong hands-on experience with Oracle and PostgreSQL, automation tools like Ansible and Terraform, and supporting AWS cloud databases, with certifications preferred. | Overview We are seeking an experienced Database Application Engineer III to design, manage, and support enterprise-scale database environments. This role requires deep hands-on expertise with relational databases, automation, cloud platforms, and data replication, along with strong collaboration skills in an Agile environment. Responsibilities • Technical Support - Provides support for technical systems that execute business applications at a high level of ability and expertise. Configures, installs, and upgrades systems. Resolves complex, escalated technical issues. Responsible for administration, communication, and documentation throughout technical support activities. Manages technical projects and assists management with other business initiatives. • System Testing - Leads testing and monitoring activities that ensure all applications dependent on the infrastructure function without issues. Automates tasks or tests to provide continuous monitoring. Designs solutions that address system weaknesses or common issues, and oversees their implementation. • Data Security - Responsible for the security, management, and recovery of the Bank's distributed data assets. May lead disaster recovery efforts and other initiatives designed to protect the Bank's assets. • Technical Expertise - Maintains a strong knowledge base of software, hardware, and related database infrastructure through ongoing research. Communicates effective and clear technical information to associates and management • Remote eligible. Qualifications Required • Strong hands-on experience with Oracle and PostgreSQL database platforms • Advanced SQL skills with a proven ability to troubleshoot and optimize queries • Experience with database replication technologies; GoldenGate and Qlik • Support and manage cloud-based databases in AWS environments • Infrastructure automation experience using Ansible and Terraform • Scripting and automation experience with Python; PowerShell is a plus • Experience supporting AWS cloud database services • Working knowledge of Agile methodologies with hands-on experience using Jira Nice to Have • Experience with OpenSearch • Experience with Redis • Exposure to CI/CD pipelines and DevOps practices • Experience with .Net Framework or Jave Soft Skills • Strong written and verbal communication skills • Ability to collaborate effectively with business partners, application teams, and other IT teams • Comfortable translating business requirements into technical database solutions • Proven ability to manage multiple priorities in a fast-paced environment • Self-directed, accountable, and comfortable working independently or as part of a team • Technical Expertise - Maintains a strong knowledge base of software, hardware, and related database infrastructure through ongoing research. Communicates effective and clear technical information to associates and management. Serves as a resource to wider business unit, management, and project teams. Qualifications: Bachelor's Degree and 4 years of experience in Database Engineering OR High School Diploma or GED and 8 years of experience in Database Engineering • Preferred Education: Bachelor's Degree • Preferred Area of Study: Relational Databases • Preferred Area of Experience: Financial Sector • License or Certification Type: Microsoft Certified Systems Engineer Preferred, IBM Certification Preferred, Oracle Certification PreferredSkill(s): Understanding of relational database constructs, High availability design of databases, Structured query language , Familiarity of multiple database platforms (for example, SQL Server, Oracle, DB2, Netezza, etc.), Familiarity with various tools or utilities used in supporting database platforms (Commvault, TOAD, DBVisualizer, Idera, Solarwinds, etc) The base pay for this position is generally between $116,000 and $178,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Manage banking center operations, facilitate customer service, and support sales efforts. | Requires a bachelor's degree or equivalent experience in financial services or customer service, with knowledge of banking operations and financial literacy. | Overview This position manages operations for a banking center. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a banking center team. Responsibilities Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities. Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance. Qualifications Bachelor's Degree and 0 years of experience in Financial services, customer service and bank operations or branch operations management OR High School Diploma or GED and 2 years of experience in Financial services, customer service and bank operations or branch operations management Skill(s): Financial literacy, Knowledge of business lending, deposit and cash management solutions, Operations management The base pay for this position is generally between $23.00 to $35.00 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Assist customers with transactions, identify sales opportunities, and provide excellent service at branch locations. | High school diploma and 3 months customer service experience, with a valid driver's license. | Overview The Seasonal Sales & Service Representative gives students an introduction to direct customer interaction at the branch level. This position serves as a junior intern and has potential to advance to our formal Intern Program the following summer. Accountabilities: • Processing transactions and servicing customer requests • Identifying sales opportunities through building relationships • This position will float between multiple locations • Participate in 1 to 2 virtual professional development sessions Responsibilities • Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities. • Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance. Qualifications High School Diploma or GED and 3 months customer service experience License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Skill(s): Financial literacy, Knowledge of retail banking products and services Preferred: • Sales • Currently enrolled at an accredited collegiate institution • Possess a positive attitude • Strong verbal and written communication skills • Critical thinking skills Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Assist customers with transactions, identify sales opportunities, and provide service at multiple branch locations. | High school diploma and 3 months customer service experience, valid driver's license, basic financial literacy. | Overview The Seasonal Sales & Service Representative gives students an introduction to direct customer interaction at the branch level. This position serves as a junior intern and has potential to advance to our formal Intern Program the following summer. Accountabilities: • Processing transactions and servicing customer requests • Identifying sales opportunities through building relationships • This position will float between multiple locations • Participate in 1 to 2 virtual professional development sessions Responsibilities • Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities. • Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance. Qualifications High School Diploma or GED and 3 months customer service experience License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Skill(s): Financial literacy, Knowledge of retail banking products and services Preferred: • Sales • Currently enrolled at an accredited collegiate institution • Possess a positive attitude • Strong verbal and written communication skills • Critical thinking skills Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Providing technical guidance on complex projects, software development, and technology evaluation. | Requires 8+ years in software development, enterprise system expertise, and specific skills in AEM and cloud deployment. | Overview This is a remote role that may only be hired in the following location(s): North Carolina and New Jersey. This position provides technical guidance on complex strategic projects. Facilitates the creation and implementation of software systems and software development in the Content Management & Marketing Technology. Consults on software evaluations, feasibility studies, and new technologies. Specializes in software development and integration with third party solutions. Recommends processes and products that meet strategic goals while aligning with the Bank's long-term technology direction. Responsibilities Software Development Support - Supports software development through the creation of software utilities or other means to support effective software development activities/solutions. Evaluates software specifications to determine feasibility of use in particular infrastructures. Analyzes, presents, and implements necessary development and/or infrastructure changes. Technical Expert - Maintains a strong knowledge of technology trends and impact on the Bank's infrastructure in order to provide relevant consultative guidance. Trains and mentors others on new technologies. Consultation - Provides technical advice and direction to associates, management, and developmental project teams. Utilizes expertise to consult and develop software to solve complex technical problems. Business Strategy - Acts as a trusted advisor on strategies that align developmental projects with long-term business needs and technological direction. Assists management in implementing initiatives or strategies across the division. Qualifications Bachelor's Degree and 8 years of experience in Software Application Development and Maintenance OR High School Diploma or GED and 12 years of experience in Software Application Development and Maintenance Preferred qualifications: AEM & Adobe Cloud Expertise 5+ years of experience administering and supporting AEM, AEM Cloud Service, Cloud Manager, and AEMaaCS deployment workflows in enterprise environments Strong understanding of AEM security models, including user/group permissions, access controls, IMS roles, and blueprinting permissions across author and publish tiers Experience configuring and managing CI/CD pipelines for AEM (Adobe Cloud Manager, Azure DevOps, GitHub Actions, Jenkins, or similar) Version control expertise (Git branching, pull requests, release management) Ability to troubleshoot build, deployment, and dispatcher/CDN caching issues Systems & Platform Administration Experience managing application configs, OSGi configurations, Sling settings, and dispatcher rules Strong understanding of web architectures, CDN behavior, proxies, and caching strategies Familiarity with containerized environments (Docker/Kubernetes) Knowledge of governance, compliance, and release management processes Soft Skills Strong cross-team communicator (partners with engineering, security, product, marketing) Ability to operate in an agile environment and prioritize platform health & reliability Documentation mindset (runbooks, platform guides, operational SOPs) Nice-to-Have Qualifications Adobe certifications (AEM Architect, Cloud Manager, Adobe Certified Expert) Experience with Adobe Target, Analytics, Launch (Tags), and Adobe IO integrations Experience with monitoring tools (Datadog, Splunk, New Relic, CloudWatch) #LI-DNI This job posting is expected to remain active for 3 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina and New Jersey, the base pay for this position is generally between $128,413 and $155,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Lead and develop a team of software engineers and QA, oversee application development, security, and operational excellence, and manage stakeholder relationships. | Extensive experience in software development, team management, application security, cloud services, and agile methodologies, with a focus on financial or regulated environments. | Overview This is a remote role that may only be hired in the following location(s): Arizona, North Carolina or Texas. As a Sr. Manager, you will be part of the Digital Service Technology Engineering team and will be responsible for overall delivery of solutions and software for our Online Banking platform, including design, technology insertion, development, testing, deployment and sustainment. You’ll work collaboratively with implementation partners and technology stakeholders to drive change in the most effective way possible, leading the project planning and execution through agile methodologies. You’ll manage and grow a team of developers and quality engineers, and guide them in the development and delivery of new features for the Client facing banking application platform built on React, Node, Java/Springboot. Responsibilities Once Here You Will: Mentor and coach team of software engineers and quality assurance engineers on best practices, system design principles, and software engineering industry trends Champion application development security best practices across all engineering efforts Build authentic relationships with the team and business partners that empower them to lead long-term collaborations across the organization and deliver successful business outcomes Anticipate the needs of customers; focus work processes on customer satisfaction Motivate, retain, and develop key staff; promote career development of team members Lead, influence, and develop peers on project teams so that project goals are achieved Handle ambiguity and function effectively in a matrix organization Empower teams to innovate and create an agile environment that supports change Exhibit “make it happen” and “find a way” attitude Handle general leadership and administrative duties associated with managing a team of several direct reports Work closely with program managers and other technical managers to define and plan development projects Hold team accountable for compliance to all SVB standards, policies and procedures What You’ll Bring: People developer with a passion for helping individuals set goals, achieve personal and professional success, and produce exceptional work Proven track record in building, sustaining and navigating stakeholder relationships in and outside the organization, with fact-based decision making and effective approaches to conflict resolution Proven experience in building a highly performing team and driving technical excellence and ongoing improvement in all aspects of software engineering delivery and quality Experience in all aspects of software delivery management – analysis, design, estimating, and implementing technology architectures Strong understanding of design principles, technically scalable data modeling, development best practices, secure coding discipline and quality in all code entering the code base Ability to execute and prioritize multiple tasks, initiate and conduct meetings with team and peers Must have proven experience managing teams of at least 8 to 12 resources Must be willing to engage with and build relationships with a global team which will involve some early morning or late evening meetings Problem solver who values input from various experiences, seek out information to keep the team on track and voice opinions on the most effective way forward Must be able to work creatively, calmly, flexibly and under tight deadlines to respond quickly and positively to shifting/multiple demands and opportunities Proficiency with operational support processes and project management methodologies, tools and processes Ability to construct presentations and communications in a logical manner, sensitive to diverse audience's needs Qualifications Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering Preferred Qualifications: Passion for application development security and related certification is a strong plus (i.e. CISSP) Strong understanding of authentication and authorization methods and controls. Strong understanding of privileged access management. Expertise with MFA authentication mechanisms and industry/technology advancements and trends Experience with enterprise architecture best practices, specifically in application, infrastructure and web/mobile application security Good knowledge of APIs, Microservices Architecture, Service Registry etc. design best practices Preferred experience with the following: Experience with REST/SOAP APIs (XML, JSON). User Interface: React, JavaScript, CSS Experience with Node.js, Springboot, Kafka Deep involvement in at least one end to end cloud migration projects preferred Operationally Focused: Passionate about monitoring, resiliency, uptime, performance and automation as well as security Deep understanding and experience working with DevSecOps Cloud experience is a must to have with working knowledge of the following Well versed in AWS services for monitoring, logging, metrics, high availability, and automation AWS Cloud Infrastructure & Managed Services (EC2, DynamoDB, RDS, Lambda) Infrastructure as code (Terraform, Gitlab CI/CD) principles, Good experience and knowledge of database and database integration tools Experience with enterprise integration services/solutions Implementation experience with SAAS/PAAS based solutions Experience with budget discipline, estimations/sizing, contract negotiations & oversight as well as technical vendor relationship management Working knowledge of Jira/Confluence or similar collaboration and work management tools Knowledge of agile software development practices and release management Prior experience with regulated financial organizations Critical Leadership Capabilities Building People Capability Engages with employees to develop a clear perception of long-term capabilities/potential, and to provide balanced feedback/guiding principles Gives practical support and guiding principles for growing capabilities, not just technical skills Systematically develops employees through stretch assignments with specific competency development goals Uses informal and structured approaches to career development to focus on individual improvement over time Supports promotion of own people when talent is needed elsewhere and provides individuals with development opportunities Staying current with emerging technology trends. Effective Communication: Excellent listener; proven collaborator with superiors, peers and staff Enjoy problem solving: Ability to find creative and reliable solutions to complex problems Collaborating and Influencing Negotiates with a genuine give-and-take approach, where parties act as true peers and decisions are shared Spends time identifying all stakeholders necessary and meets or connects with all of them, neglecting no one to shape a collective consensus Identifies opportunities to build relationships that will help others achieve their objectives and reaches out to those people or new people Driving Results Has a passion for achieving excellence in delivery, solving complex problems, and taking ownership Automation Driver: Constantly look for automation opportunities Sets continually higher goals that are ambitious but realistic for self and team, geared to organizational objectives Focuses on new business opportunities that enable business development targets to be exceeded Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Provide advanced technical support and management of network infrastructure, including configuration, upgrades, and troubleshooting. | Extensive experience with enterprise networking, Cisco technologies, automation, scripting, and relevant certifications like CCNP or CCIE. | Overview This is a remote role that may be hired in several markets across the United States. This position is aligned to our Data Center Support networking group. This position provides complex technical support for the Bank’s data network infrastructure. Responsible for installing, maintaining, and supporting network infrastructure, and will provide Tier 3 support for issues related to networking. Resolves escalated technical issues reported by users or system alerts. Responsible for network components, asset inventory, and capacity planning, including developing and documenting network device upgrades. Collaborates with vendors, colleagues and management to implement services and reduce costs. Drives operational excellence and network efficiency, providing continuous service both through daily activities and through on-call rotation for after-hours support. May oversee less experienced associates in the work group and assist with disaster recovery testing. Responsibilities Principle Accountabilities: 60% Provide Level 3 technical support for data or voice network systems 20% Monitoring and auditing performance 10% Document and procedures updates 10% Operational Excellence Responsibilities: Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN Cloud Network Support/Implementation Provide expertise in BGP and other dynamic routing protocols Implement, document and plan regular upgrades of all devices under Network Operations responsibility while maintaining compliance with SLAs, security, OS code and configuration standards Monitor and respond to system generated events (alerts) to identify, analyze, resolve or escalate and update management of any issues Collaborate with vendors, colleagues and management to implement services and reduce costs Manage network asset inventory and capacity planning Assist with Disaster Recovery testing efforts throughout the year Drive operational excellence Monitor and assess network components and take appropriate action Participate in on-call rotation for after hours support Qualifications Bachelor's Degree and 4 years of experience in Data, voice or converged networking OR High School Diploma or GED and 8 years of experience in Data, voice or converged networking Required Qualifications: In-depth knowledge of numerous networking technologies and protocols and how they interrelate. Experience with Cisco ACI, Cisco SDWAN deployment, configuration and troubleshooting and expert level in route/switch, dynamic routing. Experience with large-scale network design, maintenance, and operations. Familiarity with automation tools (Ansible, SaltStack) and scripting languages (Python, Shell) Experience with encapsulation protocols like EVPN/VXLAN. Excellent communication and collaboration abilities and experience leading complex projects Preferred Qualifications: 10+ years of experience with enterprise network systems and excellent troubleshooting expertise Certifications: CCNP Routing and Switching/CCIE Certifications in: Wireless, Cisco ACI, Thousand Eyes This job posting is expected to remain active for 45 days from the initial posting date. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $109,000 and $140,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Develop and execute blockchain and tokenized product strategies, lead and mentor product teams, and oversee product performance and growth initiatives. | Requires 3+ years of blockchain experience, product management expertise, and executive-level communication skills, with a preference for an MBA and liquidity management experience. | Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. The Managing Director Product Specialist – Blockchain and Digital Tokens is responsible for the strategy, development, and launch of the next-generation distributed ledger and tokenized products within the bank. This role will be responsible for growing and expanding First Citizen’s Bank liquidity management capabilities, go-to-market strategies, and client growth. In addition, this role will help bridge the gap between innovative technology, banking, and market-driven use cases. Responsibilities • Product Strategy & Execution – Develop and implement strategies for blockchain and tokenized products. Identify and explain market trends and client needs for liquidity product and feature roadmap. Collaborate with senior leadership on product roadmap and prioritization. Participate in enterprise research on new distributed ledger concepts and ideas. • Strategic Leadership and Vision – Lead and mentor a team of product specialists. Foster a culture of excellence, innovation, and continuous learning. Develop and implement strategies for attracting and retaining top talent. Communicate comprehensive product vision guiding a team across actionable plans and measurable outcomes. • Product Performance – Oversee the performance of a new innovative product portfolio, building key performance indicators to understand changes and activate to optimize funding, setup team allocation, and market positioning. Receive and review financial reporting and metrics to monitor health of product set. Provide insights to executive management and build out new policies and standards for distributed ledger and tokenized products. Ensure team is actively participating in risk awareness and collaborating with compliance and legal. • Transformation & Growth Initiatives – Spearhead transformative enterprise and commercial bank initiatives with multiple stakeholders and participate in key enterprise programs. • Stakeholder Management & Influence – Identify and develop relationships with senior leaders across enterprise partners (Sales, Treasury, Ops, Risk, etc) and peers to identify challenges and opportunities to improve products, identify gaps in functionality and solution for critical infrastructure. • Client Advisory & Engagement – Serve as the product expert for internal teams and leadership. Meet with clients to expand and deepen understanding of product market fit. Participate as needed in meetings with key high value clients and prospects providing guidance on complex solutions. • Organization development – Lead product organization to meet opportunities within the enterprise. Utilize organizational paradigms to organize teams based on enterprise strategies, structures to execute/own products, and team skillsets. Identify organizational gaps and propose solutions to meet existing and future demands. Qualifications Bachelor's Degree and 8 years of experience in Product Management OR High School Diploma or GED and 12 years of experience in Product Management. 3 Years of Blockchain experience. Preferred Experience: MBA Liquidity Management Expertise Product development & innovation Liquidity products & banking Ecosystem Presentation & public speaking Product development methodologies Executive-level communication Risk Management in Banking Vision & Strategy Articulation Complex problem resolution Stakeholder Management Team building and motivation Performance Management The base pay for this position is generally between 193,000.00 and $335,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Develops and executes blockchain and digital token product strategies, leading cross-functional teams and engaging with senior stakeholders. | Requires 3+ years of blockchain experience, extensive product management expertise, and leadership skills, which are not reflected in your background. | Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. The Managing Director Product Specialist – Blockchain and Digital Tokens is responsible for the strategy, development, and launch of the next-generation distributed ledger and tokenized products within the bank. This role will be responsible for growing and expanding First Citizen’s Bank liquidity management capabilities, go-to-market strategies, and client growth. In addition, this role will help bridge the gap between innovative technology, banking, and market-driven use cases. Responsibilities • Product Strategy & Execution – Develop and implement strategies for blockchain and tokenized products. Identify and explain market trends and client needs for liquidity product and feature roadmap. Collaborate with senior leadership on product roadmap and prioritization. Participate in enterprise research on new distributed ledger concepts and ideas. • Strategic Leadership and Vision – Lead and mentor a team of product specialists. Foster a culture of excellence, innovation, and continuous learning. Develop and implement strategies for attracting and retaining top talent. Communicate comprehensive product vision guiding a team across actionable plans and measurable outcomes. • Product Performance – Oversee the performance of a new innovative product portfolio, building key performance indicators to understand changes and activate to optimize funding, setup team allocation, and market positioning. Receive and review financial reporting and metrics to monitor health of product set. Provide insights to executive management and build out new policies and standards for distributed ledger and tokenized products. Ensure team is actively participating in risk awareness and collaborating with compliance and legal. • Transformation & Growth Initiatives – Spearhead transformative enterprise and commercial bank initiatives with multiple stakeholders and participate in key enterprise programs. • Stakeholder Management & Influence – Identify and develop relationships with senior leaders across enterprise partners (Sales, Treasury, Ops, Risk, etc) and peers to identify challenges and opportunities to improve products, identify gaps in functionality and solution for critical infrastructure. • Client Advisory & Engagement – Serve as the product expert for internal teams and leadership. Meet with clients to expand and deepen understanding of product market fit. Participate as needed in meetings with key high value clients and prospects providing guidance on complex solutions. • Organization development – Lead product organization to meet opportunities within the enterprise. Utilize organizational paradigms to organize teams based on enterprise strategies, structures to execute/own products, and team skillsets. Identify organizational gaps and propose solutions to meet existing and future demands. Qualifications Bachelor's Degree and 8 years of experience in Product Management OR High School Diploma or GED and 12 years of experience in Product Management. 3 Years of Blockchain experience. Preferred Experience: • MBA • Liquidity Management Expertise • Product development & innovation • Liquidity products & banking Ecosystem • Presentation & public speaking • Product development methodologies • Executive-level communication • Risk Management in Banking • Vision & Strategy Articulation • Complex problem resolution • Stakeholder Management • Team building and motivation • Performance Management The base pay for this position is generally between 193,000.00 and $335,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. Qualifications: Bachelor's Degree and 8 years of experience in Product Management OR High School Diploma or GED and 12 years of experience in Product Management. 3 Years of Blockchain experience. Preferred Experience: • MBA • Liquidity Management Expertise • Product development & innovation • Liquidity products & banking Ecosystem • Presentation & public speaking • Product development methodologies • Executive-level communication • Risk Management in Banking • Vision & Strategy Articulation • Complex problem resolution • Stakeholder Management • Team building and motivation • Performance Management The base pay for this position is generally between 193,000.00 and $335,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. Education:UNAVAILABLEEmployment Type: FULL_TIME

Supports sales and client inquiries related to bank products, prepares documentation, and assists in loan processes. | Requires 1+ years in sales, customer service, or operations, with preferred experience in commercial lending and familiarity with financial documents and risk management. | Overview This is a hybrid position that can sit in the following locations- Phoenix, AZ, Richmond VA, Atlanta, GA or Raleigh, NC. This position provides sales support at the highest level of complexity for Bank products and services related to business and commercial lending. Facilitates workflow by preparing necessary documentation. Ensures client satisfaction by answering inquiries, addressing account or product discrepancies, and handling escalated support issues. Assists associates with sales activities intended to solicit business. May provide a leadership role for less experienced specialists through knowledge in the area of work. Responsibilities Service & Support - Supports lending opportunities. Works directly with individuals to address issues and respond to inquiries. Determines target needs and provides resolution. Handles escalated support issues. May serve as the main point of contact for clients throughout the loan application process, and assists in calls with lenders and banker partners. Assist with loan funding, transaction and loan fee application. Data Analysis - Sources, compiles, and interprets financial data. Product Expert - Offers expertise and serves as a resource to both internal and external parties. Identifies and resolves issues in loan application processes. Documentation - Prepares and inspects documentation presented to clients. This may include proposals, service agreements, and implementation forms, and ensure risk and compliance standards are met. Ensures loan documentation and booking process meets loan requirements. Qualifications Bachelor's Degree and 1 years of experience in Sales, or Customer Service, or Operations OR High School Diploma or GED and 5 years of experience in Sales, or Customer Service, or Operations Preferreed Qualifications - Experience working with business and commercial bankers - Familiar with BOSS - Organized, detail-oriented, self-starter - Familairity with financial documents and business structure and data management - Understanding of risk and compliance - Experiencew ith business and commercial lending Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Analyzing data, determining system requirements, producing reports, and providing technical support for business systems. | Requires a bachelor's degree in computer science or related field, 4+ years in systems support or analytics, and experience with SQL, system testing, and reporting. | Overview The BSA III delivers strategic insight into business systems through complex analysis, reporting, and operational activities in the payments domain. Serves as a technical expert on system usage and performance. Determines business requirements and implements appropriate specifications, monitoring for compliance and effectiveness. Assists in identifying and resolving process issues which may involve system testing or development. May oversee the work of less experienced analysts in the work group. Collaboratively works as a key player contributing to delivery and continual improvement in our highly engaged software development shop. Responsibilities Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output. Identifying Requirements - Determines system requirements and communicates them using specifications, reports, project plans, or other forms of documentation. Identifies issues that affect system processes and assists in correcting. Ensures compliance through testing and analysis. Reporting - Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results. System Support - Provides expert technical support including log Analysis for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output. Ability to understand and document system requirements for real time & Async integration data flows. Responds with data to audit requests under management guidance Writes and executes SQL queries Coordinates multiple agile team’s release cadence, key milestones for preparedness, and participates in release night activities. Qualifications Bachelor's Degree and 4 years of experience in Systems Support, or Analytics, or Operations Support OR High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support Preferred Qualifications Bachelor’s degree in computer science or related field. Strong Banking Domain knowledge on, Payments & Reporting Excellent analytical, interpersonal and communication skills, with a demonstrable bias toward action. Ability to communicate technical issues to both technical and business partners. Experience documenting designs from both business and systems perspectives. Experience juggling multiple projects and tasks. Experience in data analytics and capable of digging into data. Nice to Have Detailed knowledge of banking and credit card processes. Systems background related to stream processing, micro-services and cloud native development. Experience collaborating cross functionally with other geographies. Intermediate SQL knowledge. Testing API’s with Postman. Understanding of Microservices in Java. Understanding of Business Cards functionality. FDR Mainframe – Cards Application. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Manage and grow vendor programs and develop strategic business relationships in government and federal sectors. | 8+ years in financial services or commercial banking, experience in equipment finance or business lending preferred, with leadership and strategic planning skills. | Overview The Director of Business Development & Vendor Programs will support and grow the Business Development segment by establishing vendor financing relationships with equipment vendors that possess strong long-term growth potential and that will generate meaningful end-user equipment financing transaction volume at appropriate risk adjusted returns. This role will also manage the overall program relationship between FCB and our strategic vendor programs. Program management includes aligning mutual objectives with our vendor partners to achieve strategic initiatives, volume, profitability, and overall sales execution. The Business Development & Vendor Programs will implement and maintain a strategic sales plan for each program under management and also with their direct sales team to meet/exceed assigned quotas and margin requirements, including strategies to grow existing accounts, develop new customer relationships and manage life cycle/upgrade opportunities within their portfolio of customers. Responsibilities • Business Development - Ensure that business development includes appropriate interaction/consultation with all internal line functionality so as to ensure that all First Citizens objectives and policies are met. Articulate the Equipment Finance value proposition across existing relationships in an effort to grow First Citizens brand awareness and establish /grow market share and penetrate opportunities as appropriate • Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Works closely with supporting functions to ensure processes are efficient for all. • Vendor Programs - Assists with developing and retaining positive business and customer relationships. Coordinates with team members on recommendations in vendor selection, negotiations, issues resolution, and ongoing relationship management for assigned initiatives. Ensures documentation is centrally maintained and available, certificates, licenses and permits are provided when warranted, all with a sense of urgency and responsiveness. Establishes and implements guidelines, instructions, policies, and procedures. • Business Strategy - Develop, implement and execute upon strategic account plans, including key initiatives and tactical objectives with all vendor programs under management. Ensure alignment and overall strategic objectives are achieved, including volume, profitability and P&L management, and sales execution. Drive the identification, development, structure, close and maintenance of new vendor-centric equipment finance opportunities through both interaction at the appropriate vendor management level, as well as ownership of the internal First Citizens sales cycle in its entirety, so as to meet or exceed assigned targets. Also, help lead build out of all key sales protocols associated with key business development metrics. Qualifications Bachelor's Degree and 8 years of experience in Commercial Banking, Financial Services OR High School Diploma or GED and 12 years of experience in Commercial Banking, Financial Services Preferred Area of Experience: Equipment Finance, Business Lending, ManagementLicense or Certification Type: null null Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Manage and grow vendor programs and develop strategic account plans to meet sales and profitability targets. | Requires 8+ years in commercial banking or financial services, with experience in equipment finance or business lending preferred, and a bachelor's degree or equivalent experience. | Overview The Director of Business Development & Vendor Programs will support and grow the Business Development segment by establishing vendor financing relationships with equipment vendors that possess strong long-term growth potential and that will generate meaningful end-user equipment financing transaction volume at appropriate risk adjusted returns. This role will also manage the overall program relationship between FCB and our strategic vendor programs. Program management includes aligning mutual objectives with our vendor partners to achieve strategic initiatives, volume, profitability, and overall sales execution. The Business Development & Vendor Programs will implement and maintain a strategic sales plan for each program under management and also with their direct sales team to meet/exceed assigned quotas and margin requirements, including strategies to grow existing accounts, develop new customer relationships and manage life cycle/upgrade opportunities within their portfolio of customers. Responsibilities Business Development - Ensure that business development includes appropriate interaction/consultation with all internal line functionality so as to ensure that all First Citizens objectives and policies are met. Articulate the Equipment Finance value proposition across existing relationships in an effort to grow First Citizens brand awareness and establish /grow market share and penetrate opportunities as appropriate Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Works closely with supporting functions to ensure processes are efficient for all. Vendor Programs - Assists with developing and retaining positive business and customer relationships. Coordinates with team members on recommendations in vendor selection, negotiations, issues resolution, and ongoing relationship management for assigned initiatives. Ensures documentation is centrally maintained and available, certificates, licenses and permits are provided when warranted, all with a sense of urgency and responsiveness. Establishes and implements guidelines, instructions, policies, and procedures. Business Strategy - Develop, implement and execute upon strategic account plans, including key initiatives and tactical objectives with all vendor programs under management. Ensure alignment and overall strategic objectives are achieved, including volume, profitability and P&L management, and sales execution. Drive the identification, development, structure, close and maintenance of new vendor-centric equipment finance opportunities through both interaction at the appropriate vendor management level, as well as ownership of the internal First Citizens sales cycle in its entirety, so as to meet or exceed assigned targets. Also, help lead build out of all key sales protocols associated with key business development metrics. Qualifications Bachelor's Degree and 8 years of experience in Commercial Banking, Financial Services OR High School Diploma or GED and 12 years of experience in Commercial Banking, Financial Services Preferred Area of Experience: Equipment Finance, Business Lending, ManagementLicense or Certification Type: null null Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Developing and managing vendor programs, strategic account planning, and business development in equipment finance. | 8+ years in commercial banking or financial services, experience in equipment finance or business lending, management experience. | Overview The Director of Business Development & Vendor Programs will support and grow the Business Development segment by establishing vendor financing relationships with equipment vendors that possess strong long-term growth potential and that will generate meaningful end-user equipment financing transaction volume at appropriate risk adjusted returns. This role will also manage the overall program relationship between FCB and our strategic vendor programs. Program management includes aligning mutual objectives with our vendor partners to achieve strategic initiatives, volume, profitability, and overall sales execution. The Business Development & Vendor Programs will implement and maintain a strategic sales plan for each program under management and also with their direct sales team to meet/exceed assigned quotas and margin requirements, including strategies to grow existing accounts, develop new customer relationships and manage life cycle/upgrade opportunities within their portfolio of customers. Responsibilities • Business Development - Ensure that business development includes appropriate interaction/consultation with all internal line functionality so as to ensure that all First Citizens objectives and policies are met. Articulate the Equipment Finance value proposition across existing relationships in an effort to grow First Citizens brand awareness and establish /grow market share and penetrate opportunities as appropriate • Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Works closely with supporting functions to ensure processes are efficient for all. • Vendor Programs - Assists with developing and retaining positive business and customer relationships. Coordinates with team members on recommendations in vendor selection, negotiations, issues resolution, and ongoing relationship management for assigned initiatives. Ensures documentation is centrally maintained and available, certificates, licenses and permits are provided when warranted, all with a sense of urgency and responsiveness. Establishes and implements guidelines, instructions, policies, and procedures. • Business Strategy - Develop, implement and execute upon strategic account plans, including key initiatives and tactical objectives with all vendor programs under management. Ensure alignment and overall strategic objectives are achieved, including volume, profitability and P&L management, and sales execution. Drive the identification, development, structure, close and maintenance of new vendor-centric equipment finance opportunities through both interaction at the appropriate vendor management level, as well as ownership of the internal First Citizens sales cycle in its entirety, so as to meet or exceed assigned targets. Also, help lead build out of all key sales protocols associated with key business development metrics. Qualifications Bachelor's Degree and 8 years of experience in Commercial Banking, Financial Services OR High School Diploma or GED and 12 years of experience in Commercial Banking, Financial Services Preferred Area of Experience: Equipment Finance, Business Lending, ManagementLicense or Certification Type: null null Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Design and develop dashboards, automate reporting processes, manage multiple projects, and develop strategies around automation and technology. | Requires 6+ years in internal auditing or related fields, certifications like CIA, CISA, CPA, and advanced skills in BI tools, SQL, and AI solutions, with experience in financial services or Big 4 audit. | Overview This is a hybrid role located in Raleigh or Charlotte, NC with the expectation that time working will regularly take place inside and outside of a company office. Two days a week in office. This position reports to the Director of Data Analytics (DA) – Automation and Technology Team. The Audit Project Manager II – Reporting & Automation role is responsible for delivering dashboarding and reporting solutions to enable Internal Audit (IA) operations and program management and assisting the Director of DA in developing and executing strategies and initiatives related to IA’s Automation and Technology program. Responsibilities Dashboard Development – Design, develop and launch dashboards using PowerBI, Tableau, Sigma and other business intelligence and visualization tools. To do this, the candidate must: Demonstrate deep understanding of IA activities and processes to effectively drive design discussions with stakeholders, Independently prepare data sources and develop high-quality dashboards within the given budget and timeline, and Manage the dashboard inventory on Tableau Server, Power BI Server and other reporting platforms including user access, refresh scheduling, subscription and alert configuration, etc. Process Automation – Identify opportunities to enhance end-to-end reporting process by exploring and utilizing Artificial Intelligence technologies and others such as Alteryx, Power Automate, Python, etc. Project Management – Manage concurrent projects throughout the life cycle from request in-take to solution delivery. Drive initiative progress while proactively engaging stakeholders and IA leadership with timely status update. Program Management – Optimize operational procedures and track/report on key performance indicators to continuously enforce consistency and improve efficiency of the reporting process. Strategy Development – Assist DA Director with developing strategies and initiatives around automation and technology areas based on enterprise and department strategy, such as reporting platform migration and integration. Qualifications Bachelor's Degree and 6 years of experience in Public accounting or Bank internal auditing OR High School Diploma or GED and 10 years of experience in Public accounting or Bank internal auditing License or Certification Type: Designation as a Certified Internal Auditor (CIA), Certified Information Security Auditor (CISA), or Certified Public Accountant (CPA), or other relevant industry certifications. Required Skills: Knowledge of internal and external laws, policies, and procedures regulating Internal Audit actions, Microsoft Office Suite, Data Analytics Preferred skills: Advanced in business intelligence tools such as PowerBI, Tableau, Sigma. Proficient in SQL and automation tools such as Alteryx, Power Automate, etc. Experience implementing artificial intelligence solutions to improve operational efficiency. Bachelor’s and/or master’s degree in computer science, computer engineering, management information systems, accounting information systems, mathematics, statistics, or equivalent discipline. Knowledge of Internal Audit activities and methodologies. Financial services industry experience preferred. Big 4 audit or assurance experience preferred. Strong problem solving and analytical skills. Ability to understand and communicate highly technical issues to both technical and non-technical audiences supported by a strong understanding of the business concepts behind the data. Strong time management and organizational skills, with the capability to work on multiple projects with minimal direction in a dynamic and fluid environment with rotating priorities. Ability to lead project deliverables through to completion. Ability to navigate through ambiguity and accepting ownership and accountability of the process and deliver on commitments. Pro-active, high energy and strong interpersonal skills with a team-focused attitude, demonstrating the ability to collaborate and compromise while building effective relationships. #LI-Hybrid Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.