First Citizens Bank

Lead enterprise-wide operational resilience program ensuring business continuity and regulatory compliance. | Bachelor's degree with 8+ years in resilience, recovery, or risk management, preferably in financial services. | Overview This is a remote role that may be hired in several markets across the United States. This role leads the development, implementation, and continuous enhancement of the enterprise-wide Operational Resilience Program. The Senior Enterprise Resilience Officer is responsible for strengthening the organization’s resilience framework to ensure Critical Business Services (also referred to as Important Business Services) can withstand, adapt to, and recover from disruptions. This senior leader plays a pivotal role in assessing and advancing the organization’s resilience maturity, providing expert guidance across business units, and ensuring alignment with regulatory expectations and industry best practices. The role also partners closely with cross-functional teams to drive strategic initiatives and foster a culture of resilience throughout the enterprise. Responsibilities Lead and support the execution of the organization’s Operational Resilience framework, ensuring alignment with applicable regulatory requirements and industry standards. Facilitate impact tolerance setting, scenario testing, and mapping of critical business services, processes, and supporting assets across key business units. Deliver clear, actionable resilience reporting and insights to senior leadership, risk committees, and regulatory stakeholders. Maintain comprehensive documentation and evidence to support internal audits, regulatory reviews, and ongoing program governance. Partner with business, technology, and risk stakeholders to enhance end-to-end resilience capabilities and drive continuous improvement. Provide subject matter expertise and strategic guidance on resilience-related initiatives, including business continuity, third-party risk, and crisis management. Champion a culture of resilience by promoting awareness, accountability, and best practices across the organization. Qualifications Bachelor's Degree and 8 years of experience in Enterprise resilience, recovery, business continuity, crisis/incident management, technology or risk management OR High School Diploma or GED and 12 years of experience in Enterprise resilience, recovery, business continuity, crisis/incident management, technology or risk management This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $163,000 and $200,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Preferred Area of Experience: Financial Services Preferred Skills: Strategic thinking, Change management, Program management and execution, Risk assessment and mitigation, Resilience planning and testing, Crisis management and incident response Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. #LI-LM1

Plan, manage projects, and provide advanced production support and mentorship for systems infrastructure. | Bachelor's degree with 6 years or High School diploma with 10 years experience in systems engineering with proficiency in OS, scripting, and virtualization. | Overview This is a remote role that may only be hired in the following location(s): GA. This position is responsible for planning and project management, complex problem resolution, and advanced production support for the Bank's systems infrastructure. Provides expert guidance and mentorship on system technical support, maintenance, and enhancement. Leads the administration of software and hardware that supports customer sales and service applications. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Oversees the work of less experienced associates and serves as a technical resource to wider business unit. Responsibilities Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products. Resolves complex problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions. System Testing - Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption. Verifies the successful implementation of software, patches, and upgrades. Performs a variety of planning and technical activities to ensure resource availability. System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure. Improves technical effectiveness by automating tasks, and utilizing programming or scripting to perform support duties. May utilize SMP/E, Iebgenr, Iebcopy, Rexx, Korn shell programming, Perl, Batch, FTP, Telnet, Netview, PowerShell, Python, Windows, Linux and AIX administrator functions, Quest, depending on the platform. Technical Expertise - Maintains a strong knowledge base through ongoing research and education. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients. Manages special or advanced technical projects. Provides guidance, mentorship, and leadership to less experienced associates in the work group. Qualifications Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer Preferred Education: Bachelor's Degree Preferred Area of Experience: Windows Server, Red Hat Linux, AIX, MainframeLicense or Certification Type: Microsoft Preferred, VMware Preferred, Red Hat Preferred, DevSecOps Preferred, Mainframe PreferredSkill(s): Exposure to mainframe, desktop, Windows and UNIX system support, Exposure to Server Virtualization, Exposure to Configuration Management and automation (Puppet, Chef, Ansible, Teraform etc.), Mastery in Directory and Authentication services, Understanding of data warehouse architecture principles, Knowledge of BI or Enterprise Reporting Frameworks, Exposure to Business Continuity Processes, Working knowledge of scripting languages such as PowerShell, JavaScript, Python, SMP/E, Iebgenr, Iebcopy, etc, Understanding of data flow, network interfaces, and protocols such as systems network architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and NetBIOS Extended User Interface (NetBEUI), Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multi-platform programs such as DB2, SQL Server, and Oracle, Ability to be on call 24 hours a day, 7 days a week Preferred Qualifications: Current contractor/contingent worker for First Citizens Bank Knowledge of First Citizens Bank systems and processes Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. #LI-DNI #EJC

Advise and support technology or cyber business unit risk activities, manage risk policies, and coordinate regulatory and audit engagements. | Bachelor's degree with 4 years in risk management or equivalent experience, proficiency in MS Office, and preferred certifications like CISM. | Overview This is a remote role that may be hired in several markets across the United States. This position is responsible for advising the Technology or Cyber Business Unit (BU) risk activities in adherence with the Company's Risk Appetite and Corporate Strategy. Supports the management of Technology or Cyber business risks and controls across all risk types along with the execution of risk policies, standards, procedures, and/or program requirements. Provides advisory services to manage risks. Assists communication between Technology or Cyber, the 2nd & 3rd line, and regulators. Helps with influencing the achievement of shared departmental goals. Responsibilities • Business Risk & Controls Knowledge and Expertise - Develops and maintains a deep understanding of the complexities inherent in the organization's business environment, including industry markets, products, services, client-base and competitive landscape. Ability to analyze and interpret business trends and drivers to identify underlying patterns, interdependencies and emerging opportunities and risks and operationalize 2nd line requirements for business area. Collaborate with cross-functional teams to assess the impact of external factors including regulatory changes, market disruptions or business operations and strategy. • Business Risk Management Support - Supports the execution and implementation of policies, standards, and procedures with BU associates in alignment with the Company's risk management framework. Aids the business in identifying risks & control gaps. Leads the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Collaborates with BU and stakeholders to develop and execute action plans and mitigation strategies to address root causes & prevent recurrence. Monitors the status and effectiveness of issue remediation efforts, providing regular updates and reports to senior management. Coordinates with other functions (i.e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives. Supports prioritization and capacity assessment, ensuring resource alignment with strategic objectives and risk management initiatives. • Regulatory and Internal Audit Engagement - Supports regulatory and Internal Audit inquiries, examinations, and audits in collaboration with internal stakeholders. Assists in the business development of regulatory submissions, response and reporting requirements, driving accuracy, completeness, and timely submission. • Risk Governance & Reporting - Defines BU risk reports that provide a comprehensive view of risks impacting the BU and/or extrapolates information from existing data and dashboards. Monitors BU risk and control performance. Effectively manages and summarizes top and emerging risks and actions to address impacts. Partners with Reporting program to ensure timely escalation of key indicator limits and breaches as required by the Risk Appetite Framework (RAF). Advises BRC and/or BU senior leadership and their direct reports in relevant risk governance meetings utilizing understanding of the BU operations, risks, controls and related laws and regulatory guidance. Provides feedback and collaborates on relevant governance documents to support BU activities and manage risk. Drives the implementation of program policies, standards, and procedures. Ensures timely communication around current and emerging issues and regulatory requirements. Qualifications • Bachelor's Degree and 4 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operations Risk OR High School Diploma or GED and 8 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operations Risk Preferred Qualifications • Proficient use of MS office • CISA; CISM; AAIA certification This job posting is expected to remain active for 5 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $140,000 and $155,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Advise and support business unit risk activities, manage risk policies and controls, and coordinate regulatory and audit engagements. | Bachelor's degree with 4 years experience in financial services risk management or equivalent experience, proficiency with MS Office, and preferred certifications like CISM. | Overview This is a remote role that may be hired in several markets across the United States. This position is responsible for advising the Technology or Cyber Business Unit (BU) risk activities in adherence with the Company's Risk Appetite and Corporate Strategy. Supports the management of Technology or Cyber business risks and controls across all risk types along with the execution of risk policies, standards, procedures, and/or program requirements. Provides advisory services to manage risks. Assists communication between Technology or Cyber, the 2nd & 3rd line, and regulators. Helps with influencing the achievement of shared departmental goals. Responsibilities • Business Risk & Controls Knowledge and Expertise - Develops and maintains a deep understanding of the complexities inherent in the organization's business environment, including industry markets, products, services, client-base and competitive landscape. Ability to analyze and interpret business trends and drivers to identify underlying patterns, interdependencies and emerging opportunities and risks and operationalize 2nd line requirements for business area. Collaborate with cross-functional teams to assess the impact of external factors including regulatory changes, market disruptions or business operations and strategy. • Business Risk Management Support - Supports the execution and implementation of policies, standards, and procedures with BU associates in alignment with the Company's risk management framework. Aids the business in identifying risks & control gaps. Leads the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Collaborates with BU and stakeholders to develop and execute action plans and mitigation strategies to address root causes & prevent recurrence. Monitors the status and effectiveness of issue remediation efforts, providing regular updates and reports to senior management. Coordinates with other functions (i.e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives. Supports prioritization and capacity assessment, ensuring resource alignment with strategic objectives and risk management initiatives. • Regulatory and Internal Audit Engagement - Supports regulatory and Internal Audit inquiries, examinations, and audits in collaboration with internal stakeholders. Assists in the business development of regulatory submissions, response and reporting requirements, driving accuracy, completeness, and timely submission. • Risk Governance & Reporting - Defines BU risk reports that provide a comprehensive view of risks impacting the BU and/or extrapolates information from existing data and dashboards. Monitors BU risk and control performance. Effectively manages and summarizes top and emerging risks and actions to address impacts. Partners with Reporting program to ensure timely escalation of key indicator limits and breaches as required by the Risk Appetite Framework (RAF). Advises BRC and/or BU senior leadership and their direct reports in relevant risk governance meetings utilizing understanding of the BU operations, risks, controls and related laws and regulatory guidance. Provides feedback and collaborates on relevant governance documents to support BU activities and manage risk. Drives the implementation of program policies, standards, and procedures. Ensures timely communication around current and emerging issues and regulatory requirements. Qualifications • Bachelor's Degree and 4 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operations Risk OR High School Diploma or GED and 8 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operations Risk Preferred Qualifications • Proficient use of MS office • CISA; CISM; AAIA certification This job posting is expected to remain active for 5 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $140,000 and $155,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Advise and support technology or cyber business unit risk activities, including risk management, controls, regulatory engagement, and reporting. | Bachelor's degree with 4 years in financial services risk management or equivalent experience; certifications like CISM preferred. | Overview This is a remote role that may be hired in several markets across the United States. This position is responsible for advising the Technology or Cyber Business Unit (BU) risk activities in adherence with the Company's Risk Appetite and Corporate Strategy. Supports the management of Technology or Cyber business risks and controls across all risk types along with the execution of risk policies, standards, procedures, and/or program requirements. Provides advisory services to manage risks. Assists communication between Technology or Cyber, the 2nd & 3rd line, and regulators. Helps with influencing the achievement of shared departmental goals. Responsibilities • Business Risk & Controls Knowledge and Expertise - Develops and maintains a deep understanding of the complexities inherent in the organization's business environment, including industry markets, products, services, client-base and competitive landscape. Ability to analyze and interpret business trends and drivers to identify underlying patterns, interdependencies and emerging opportunities and risks and operationalize 2nd line requirements for business area. Collaborate with cross-functional teams to assess the impact of external factors including regulatory changes, market disruptions or business operations and strategy. • Business Risk Management Support - Supports the execution and implementation of policies, standards, and procedures with BU associates in alignment with the Company's risk management framework. Aids the business in identifying risks & control gaps. Leads the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Collaborates with BU and stakeholders to develop and execute action plans and mitigation strategies to address root causes & prevent recurrence. Monitors the status and effectiveness of issue remediation efforts, providing regular updates and reports to senior management. Coordinates with other functions (i.e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives. Supports prioritization and capacity assessment, ensuring resource alignment with strategic objectives and risk management initiatives. • Regulatory and Internal Audit Engagement - Supports regulatory and Internal Audit inquiries, examinations, and audits in collaboration with internal stakeholders. Assists in the business development of regulatory submissions, response and reporting requirements, driving accuracy, completeness, and timely submission. • Risk Governance & Reporting - Defines BU risk reports that provide a comprehensive view of risks impacting the BU and/or extrapolates information from existing data and dashboards. Monitors BU risk and control performance. Effectively manages and summarizes top and emerging risks and actions to address impacts. Partners with Reporting program to ensure timely escalation of key indicator limits and breaches as required by the Risk Appetite Framework (RAF). Advises BRC and/or BU senior leadership and their direct reports in relevant risk governance meetings utilizing understanding of the BU operations, risks, controls and related laws and regulatory guidance. Provides feedback and collaborates on relevant governance documents to support BU activities and manage risk. Drives the implementation of program policies, standards, and procedures. Ensures timely communication around current and emerging issues and regulatory requirements. Qualifications • Bachelor's Degree and 4 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operations Risk OR High School Diploma or GED and 8 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operations Risk Preferred Qualifications • Proficient use of MS office • CISA; CISM; AAIA certification This job posting is expected to remain active for 5 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $140,000 and $155,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Lead design, development, and implementation of enterprise Appian applications and mentor delivery teams. | Bachelor's degree with 6 years experience or High School diploma with 10 years experience in software development, preferably Appian Certified Lead Developer. | Overview This is a remote role that may be hired in several markets across the United States. This position is responsible for leading the design, development, implementation, and support of enterprise-scale Appian applications. The role serves as the technical lead for delivery teams, providing hands-on development while establishing technical standards, ensuring solution quality, and mentoring development teams. The individual is expected to lead complex implementations across the full software development lifecycle while partnering with business, architecture, infrastructure, and security teams to deliver scalable, secure, and maintainable solutions. Responsibilities Lead the design, development, deployment, and support of enterprise Appian applications. Serve as the technical lead for Appian delivery teams, providing day-to-day technical direction and code leadership. Design scalable process models, interfaces, records, reports, integrations, and reusable components using Appian best practices. Develop complex Appian solutions utilizing SAIL, Records, Process Models, Expression Rules, Decision Rules, Integration Objects, Connected Systems, Plug-ins, and Web APIs. Build and maintain integrations with REST, SOAP, databases, MQ, and enterprise systems. Perform code reviews and enforce development standards, security requirements, and Appian best practices. Troubleshoot complex production issues and provide root cause analysis and long-term remediation. Lead release management activities including CI/CD, deployment automation, and environment management. Collaborate with solution architects, business analysts, infrastructure, and security teams throughout project delivery. Mentor Appian developers and establish development standards across multiple delivery teams. Participate in architecture reviews, estimation, technical planning, and solution design. Support production applications through defect resolution, performance tuning, and platform optimization. Qualifications Bachelor's Degree and 6 years of experience in Software application development and maintenance OR High School Diploma or GED and 10 years of experience in Software application development and maintenance Preferred Qualifications: Appian Certified Lead Developer Extensive hands-on experience developing enterprise applications using the Appian Platform. Strong expertise in SAIL, Records, Process Models, Process Reports, Integration Objects, Decision Rules, Web APIs, Plug-ins, and Appian Data Fabric. Experience integrating Appian with REST APIs, SOAP services, databases, Kafka/MQ, and enterprise applications. Experience implementing Appian Sites, Portals, Connected Systems, Document Management, and Security Models. Strong understanding of Appian platform administration, deployment automation, package management, and CI/CD pipelines. Experience with Git, Azure DevOps, Jenkins, or equivalent DevOps platforms. Strong SQL knowledge and database design experience. Experience with Java, JavaScript, and custom Appian Plug-in development is preferred. Experience leading Agile delivery teams and mentoring Appian developers. Excellent analytical, communication, and problem-solving skills. #LI-JM1 This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $130,109 and $160,00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Lead design and implementation of enterprise RPA solutions with technical leadership and mentorship. | Bachelor's degree with 6 years experience or High School diploma with 10 years in software development, UiPath certification preferred. | Overview This is a remote role that may be hired in several markets across the United States. This position is responsible for leading the design, development, implementation, and support of enterprise robotic process automation (RPA) solutions using the UiPath Platform. The role serves as the technical lead for UiPath delivery teams, providing hands-on development while establishing technical standards, ensuring solution quality, and mentoring development teams. The individual will lead complex automation initiatives across the full software development lifecycle, partnering with business, infrastructure, security, and enterprise architecture teams to deliver scalable, secure, resilient, and maintainable automation solutions. Responsibilities Lead the design, development, deployment, and support of enterprise-grade UiPath automation solutions. Serve as the technical lead for UiPath development teams, providing day-to-day technical leadership and hands-on development. Design and develop unattended, attended, and enterprise automation solutions using UiPath best practices. Develop reusable automation frameworks, libraries, workflows, and shared components to accelerate enterprise delivery. Build integrations with enterprise applications, REST/SOAP APIs, databases, SAP, web applications, desktop applications, Citrix, Microsoft technologies, and other third-party platforms. Utilize UiPath Orchestrator to manage robots, assets, queues, schedules, triggers, packages, monitoring, and governance. Develop document processing, OCR, AI Center, Communications Mining, Document Understanding, and intelligent automation solutions where applicable. Perform code reviews and enforce enterprise development standards, security requirements, exception handling, logging, and automation best practices. Troubleshoot complex production issues and perform root cause analysis while implementing long-term corrective actions. Lead CI/CD implementation, deployment automation, package management, and environment promotion across Development, QA, UAT, and Production. Collaborate with Solution Architects, Business Analysts, Infrastructure, Cybersecurity, and Operations teams throughout project delivery. Mentor UiPath developers and establish development standards across multiple delivery teams. Participate in technical estimation, solution design, architecture reviews, and platform optimization initiatives. Support production automations through performance tuning, monitoring, defect resolution, and continuous improvement initiatives. Qualifications Bachelor's Degree and 6 years of experience in Software application development and maintenance OR High School Diploma or GED and 10 years of experience in Software application development and maintenance Preferred Qualifications: UiPath Certified Professional Automation Solution Architect Professional or the highest current UiPath Solution Architect certification. Extensive hands-on experience designing and developing enterprise UiPath automation solutions. Strong expertise with UiPath Studio, StudioX, Orchestrator, Robots, Assistant, AI Center, Document Understanding, Communications Mining, Integration Service, Apps, Action Center, and Test Suite. Experience developing reusable automation frameworks and enterprise-grade RPA solutions. Strong experience integrating UiPath with REST APIs, SOAP services, SQL databases, SAP, Microsoft applications, web services, and enterprise platforms. Experience implementing enterprise exception handling, logging, monitoring, credential management, queue processing, workload balancing, and resiliency patterns. Strong understanding of UiPath Orchestrator administration, deployment strategy, package management, security, and governance. Experience with Git, Azure DevOps, Jenkins, or equivalent CI/CD and DevOps platforms. Strong knowledge of SQL, PowerShell, VB.NET and/or C#, and scripting for automation development. Experience with OCR technologies, AI/ML-enabled automation, intelligent document processing, and agentic automation capabilities is highly preferred. Experience leading Agile development teams while mentoring UiPath developers and enforcing engineering best practices. Excellent analytical, communication, leadership, and problem-solving skills. #LI-JM1 This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $130,109 and $160,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Design, develop, and support cloud-native payment platforms using AWS services. | Bachelor's degree or high school diploma with experience, 2+ years AWS cloud engineering, proficiency in Java, Spring Boot, or Node.js. | Overview This is a remote role that may only be hired in the following location(s): AZ, NC and TX. We are seeking a Software Engineer II to design, develop, integrate, and support cloud-native solutions across Payments, Money Movement, and Information Reporting platforms. The ideal candidate will have strong hands-on experience in AWS cloud technologies, software development, and system integrations, with the ability to translate business requirements into scalable, secure, and reliable solutions. This role requires active participation in technical design, coding, testing, troubleshooting, and production support while collaborating closely with architects, engineers, and business stakeholders. Responsibilities The successful candidate will have experience building applications using AWS services such as Lambda, ECS, Step Functions, SQS, SNS, DynamoDB, RDS, S3, IAM, and KMS, along with modern development frameworks including Java, Spring Boot, and Node.js. Experience with Terraform, Docker, OpenShift, and event-driven architectures is highly desirable. This role offers the opportunity to contribute to the delivery of critical payment and financial solutions while growing technical expertise in cloud-native application development and enterprise-scale systems. Qualifications Bachelor's Degree and 2 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance 2+ years of hands-on AWS cloud engineering and architecture experience. Experience designing, developing, and supporting cloud-native applications on AWS. Experience with: AWS Lambda Amazon ECS AWS Step Functions Amazon SQS and SNS Amazon S3 Amazon DynamoDB Amazon RDS AWS IAM and KMS AWS Transfer Family Experience with Terraform and Infrastructure as Code practices. Experience designing and implementing event-driven, microservices, and serverless architectures. Strong hands-on development experience with Java, Spring Boot, and/or Node.js. Experience with containerization technologies including Docker and OpenShift. Experience implementing CI/CD pipelines and automated deployment strategies. Ability to build highly available, fault-tolerant, secure, and scalable enterprise solutions. Proven experience leading development teams and driving technical architecture decisions. Excellent communication, stakeholder management, and problem-solving skills. Preferred Qualifications AWS Certified Solutions Architect (Associate) AWS Certified Developer Associate Experience with payment processing, ACH, wire transfers, real-time payments, card processing, or other money movement platforms. Experience with financial systems integrations and regulatory reporting solutions. Experience with Amazon CloudWatch, AWS X-Ray, and enterprise observability platforms. Experience leading cloud modernization and application transformation initiatives. Experience in regulated financial services environments. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Lead implementation and administration of Microsoft Copilot and M365 workloads ensuring governance, security, and adoption. | Experience with Microsoft 365 including Copilot, strong scripting and automation skills, and knowledge of compliance and security in AI-enabled environments. | Overview: This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas. We are seeking a skilled Systems Engineer III to join our team with a primary focus on the implementation and optimization of Microsoft Copilot and AI-powered capabilities within Microsoft 365. The Systems Engineer III is a member of the Digital Workplace Technology Collaboration Engineering team and is responsible for delivering high quality and innovative technology solutions to the end user community. This role will lead the adoption, governance, and operationalization of Copilot across the enterprise, ensuring secure, compliant, and high-value use of AI technologies. The Systems Engineer III will evaluate, deploy, and manage Copilot features across Microsoft 365 workloads, troubleshoot complex technical issues, and drive end-user value realization. The role requires balancing strong technical expertise with business acumen to maximize productivity gains and align with organizational goals TECHNOLOGY STACK • Active Directory, Entra ID • Office 365 • Microsoft Copilot • Exchange Online • SharePoint OnlineOneDrive • Teams • Purview Responsibilities: • Lead the implementation, configuration, and ongoing administration of Microsoft Copilot across M365 workloads including Exchange Online, SharePoint Online, OneDrive, and Teams • Collaborate with Information Security teams to define and enforce governance, compliance, and security frameworks for Copilot and AI-enabled services in alignment with organizational policies and regulatory requirements. • Partner with stakeholders to identify and prioritize Copilot use cases and design the technical solutions and controls to drive adoption and measurable business outcomes. • Administer and optimize Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Teams to support Copilot readiness and sustain usage. • Collaborate with Information Security teams to ensure data protection, information lifecycle management, and compliance controls are in place for AI-generated content. • Design, build, test, and deploy automation and scripting solutions to support Copilot deployment, monitoring, and reporting. • Monitor service health, usage analytics, and adoption metrics to continuously improve Copilot experience and ROI. • Act as a subject matter expert during IT audits and assessments, identifying risks and mitigation strategies related to AI and M365 services. • Drive continuous improvement initiatives by gathering user feedback and reviewing Microsoft’s product releases including the Microsoft product roadmap to create a pipeline of enhancements focused on productivity, efficiency, and user experience. • Provide mentorship and technical guidance to system administrators and engineers, fostering growth and accountability Qualifications: Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer Preferred Area of Experience: Microsoft 365 Including Copilot, Exchange, Teams, and SharePoint Online, Purview, Windows Server. Skills/Experience • Experience in design and architecture of Microsoft 365 and Copilot solutions, including governance, policy definition, and licensing strategies. • Strong understanding of data security, compliance, and information management in AI-enabled environments. • Experience implementing Copilot readiness strategies (data access controls, labeling, permissions, and content lifecycle). • Ability to analyze usage metrics and translate insights into actionable improvements and adoption strategies. • Strong troubleshooting, automation, and scripting skills (PowerShell, Graph API, or similar). • Experience leading cross-functional initiatives and communicating complex technical concepts to business stakeholders. • Experience working in an Agile delivery environment using Jira, Confluence or Azure DevOps • Experience working in a Financial Services organization including familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Lead enterprise marketing operations to ensure scalable execution, implement AI workflows, and manage resources and budgets for maximum ROI. | Bachelor's degree and 12+ years in marketing operations or related roles, preferably with financial services experience and MRM tools knowledge. | Overview This is a hybrid role if located in Raleigh, NC or Charlotte, NC with the expectation that time working will regularly take place inside and outside of a company office. Open to remote in several markets for highly qualified candidates. The Senior Director, Marketing Operations is the enterprise leader responsible for leading marketing as a disciplined, scalable, and performance-driven business function. This role provides the operational foundation that enables marketing strategy to be translated into coordinated execution, measurable outcomes, and sustainable growth across the organization. Leading the planning, intake governance, prioritization, workflow, resource management, and capacity planning functions, the Senior Director ensures that marketing teams operate with consistency, accountability, and efficiency. This leader will drive the evolution of a modern, AI-enabled marketing operating model, leveraging automation, data, and best-in-class processes to improve agility, productivity, and business impact. As a strategic partner to senior marketing and business leaders, this role is responsible for building the infrastructure, governance, and operational rigor required to optimize resources, maximize return on marketing spend, and continuously improve execution across teams, channels, and customer experiences. Responsibilities Enterprise Marketing Operations Leadership Lead and optimize the end-to-end enterprise marketing operating model, ensuring alignment across planning, prioritization, execution, governance, and performance management. Establish clear processes, decision rights, and accountability structures across marketing and key partner functions. Serve as the central orchestrator across teams, channels, platforms, and stakeholders to ensure coordinated, efficient execution. Translate strategic priorities into scalable operational plans that enable business growth and marketing effectiveness. Marketing Resource & Business Management Implement and manage Marketing Resource Management (MRM) capabilities, including budget planning, forecasting, resource allocation, capacity management, and vendor governance. Drive operational transparency and financial discipline across marketing investments, resources, and priorities. Ensure clear linkage between marketing investments, execution activities, performance outcomes, and business objectives. Develop frameworks that optimize resource utilization, improve productivity, and enhance return on marketing spend. AI-Enabled Workflow & Automation Design and implement AI-enabled workflows and automation capabilities that enhance efficiency, scalability, and execution quality. Advance automation across campaign orchestration, content operations, personalization, and decision-support processes. Identify opportunities to reduce manual effort, accelerate speed-to-market, and improve consistency across marketing execution. Partner with Marketing Technology and Analytics teams to embed AI and intelligent automation into marketing operations. Governance, Execution Excellence & Performance Operations Establish and enforce standardized workflows for campaign management, content lifecycle management, approvals, compliance, and execution governance. Ensure consistent execution practices across business units, marketing teams, and channels. Partner with Analytics to integrate performance measurement, reporting, and optimization into marketing workflows. Lead test-and-learn practices and continuous improvement initiatives that enhance efficiency, effectiveness, quality, and business impact. Monitor operational performance and process adherence, using data-driven insights to identify opportunities for optimization. Cross-Functional Leadership & Integration Build strong partnerships across Marketing Strategy, Brand, Marketing Technology, Analytics, and business stakeholders to align priorities and execution. Ensure seamless coordination and handoffs between strategy, execution, measurement, and optimization functions. Reduce organizational fragmentation by creating connected processes, shared accountability, and enterprise-wide alignment. Influence stakeholders across the organization to drive adoption of operating standards, process improvements, and scalable ways of working. Qualifications Bachelor's Degree and 12 years of experience in Contact Center and or Operational experience OR High School Diploma or GED and 16 years of experience in Contact Center and or Operational experience Required Skills: 12+ years of experience in Marketing Operations Risk Identification Risk Mitigation Preferred Qualifications: 12+ years of progressive experience in marketing operations, marketing management, or go-to-market (GTM) operations within the financial services industry. Proven track record designing, implementing, and scaling enterprise marketing operating models that drive efficiency, accountability, and measurable business outcomes. Experience implementing and governing enterprise workflow, work management, and collaboration platforms (e.g., Jira, Adobe Workfront, Optimizely, or similar solutions). Experience implementing and optimizing Marketing Resource Management (MRM) capabilities, including budget management, resource planning, capacity management, and operational governance. Demonstrated success deploying AI-enabled marketing workflows, automation solutions, and process transformation initiatives that improve scalability and productivity. Experience leading within complex, matrixed organizations and influencing outcomes across multiple stakeholders, functions, and business units. Expert knowledge of marketing operations, marketing technology, analytics, performance measurement, and organizational effectiveness. Bachelor's degree in Marketing, Business Administration, Operations, or a related field. Advanced degree preferred. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. #LI-Hybrid

Lead and enhance the enterprise-wide Operational Resilience Program ensuring regulatory alignment and business continuity. | Bachelor's degree with 6+ years in resilience, recovery, or risk management, preferably in financial institutions. | Overview This is a remote role that may be hired in several markets across the United States. This role leads the development, implementation, and continuous enhancement of the enterprise-wide Operational Resilience Program. The Senior Enterprise Resilience Officer is responsible for strengthening the organization’s resilience framework to ensure Critical Business Services (also referred to as Important Business Services) can withstand, adapt to, and recover from disruptions. This is a pivotal role in assessing and advancing the organization’s resilience maturity, providing expert guidance across business units, and ensuring alignment with regulatory expectations and industry best practices. The role also partners closely with cross-functional teams to drive strategic initiatives and foster a culture of resilience throughout the enterprise. Responsibilities • Lead and support the execution of the organization’s Operational Resilience framework, ensuring alignment with applicable regulatory requirements and industry standards. • Facilitate impact tolerance setting, scenario testing, and mapping of critical business services, processes, and supporting assets across key business units. • Deliver clear, actionable resilience reporting and insights to senior leadership, risk committees, and regulatory stakeholders. • Maintain comprehensive documentation and evidence to support internal audits, regulatory reviews, and ongoing program governance. • Partner with business, technology, and risk stakeholders to enhance end-to-end resilience capabilities and drive continuous improvement. • Provide subject matter expertise and strategic guidance on resilience-related initiatives, including business continuity, third-party risk, and crisis management. • Champion a culture of resilience by promoting awareness, accountability, and best practices across the organization. Qualifications Bachelor's Degree and 6 years of experience in Enterprise resilience, recovery, business continuity, crisis/incident management, technology or risk management OR High School Diploma or GED and 10 years of experience in Enterprise resilience, recovery, business continuity, crisis/incident management, technology or risk management Preferred Qualifications • Large Financial Institution experience developing and managing operational resilience programs. • 6 years of experience in Operational Resilience or related functions. • Familiarity with operational resilience regulatory standards and guidelines. • Ability to manage multiple priorities and engage with business and stakeholders at different levels. • Strong understanding of operational resilience, operational risk management and banking industry services. • Strong understanding of three lines of defense model and 2nd line effective challenge. • Ability to effectively manage multiple projects. • Ability to effectively communicate technical information across groups and businesses. • Proficient in assessing risk and risk management practices. • Strong knowledge of business policies, standards, and procedure frameworks. • Knowledge of standard risk management or control frameworks to include NIST 800-53 and ISO 2700-1. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $101,478 and $150,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Lead all phases of software development for complex banking systems including mentorship and production issue resolution. | Bachelor's degree with 6 years experience or High School Diploma with 10 years experience in software development, preferred skills include REST APIs, Microservices, Java, Azure DevOps, and ServiceNow. | Overview This is a remote role that may be hired in several markets across the United States. Priority given to those candidates located in North Carolina, Florida, Texas and Arizona. This position is responsible for all phases of Software Development, from requirements definition to installation. Leads technical efforts in the Design, development, Deployment, Prod implementation, and maintenance of complex systems in Direct Bank technologies. Develops Dev test plans, software, and procedures that improve processing capabilities. Supports productions systems by resolving complicated issues and ensuring ongoing functionality. Serves as a technical expert and may provide a leadership role for less experienced associates in the work group. Responsibilities System Enhancement - Leads team efforts to evaluate and improve department systems, processes, and applications. Utilizes programming specifications to construct modules, develop testing methods, and assists with designing training materials. Designs and executes test plans to validate application functions. Designs modifications that fit within existing system architecture. Business Support - Provides technical support to production systems by addressing complex issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Develops technical solutions to unique system problems. Leads major projects, delegates tasks, and ensures quality results. Technical Expertise - Utilizes expertise to mentor and train associates within the work group. Participates in special projects and meetings as needed to convey critical technical insight. Serves as a technical resource for management, associates, and business units. Data Analysis - Collects data related to user requests and determines scope, time estimates, and system impacts. Inspects business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy. Provides 24/7 on call rotations Qualifications Bachelor's Degree and 6 years of experience in Software application development and maintenance OR High School Diploma or GED and 10 years of experience in Software application development and maintenance Preferred Qualifications: Implement and manage REST APIs for application integration and communication. Integrate identity and access management solutions, specifically OKTA, for SSO and SAML authentication. Hands-on experience with Microservice design and API, and Knowledge working with ESB Platform (Mule, Tibco) Collaborate with cross-functional teams to gather requirements and ensure integration aligns with business needs. Troubleshoot and resolve issues related to middleware, API integration, aThis job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.nd authentication. Work with development teams to ensure best practices in middleware design, security, and performance. Advanced experience with Azure DevOps or similar code repository system, Advanced experience with ServiceNow or other information technology service ticketing systems, Proven ability to resolve conflicting situations, in order to move process and people forward, Ability to be on call 24 hours a day, 7 days a week, on a rotating basis, In depth knowledge and experience with System Life Cycle Development methodologies such as Waterfall and Agile Experience with programming languages such as Java, Sprint Boot , SQL Scripting and Powershell Scripting Current contractor/contingent worker for First Citizens Bank #LI-JM1 This job posting is expected to remain active for 5 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. This job posting has been extended until August 3, 2026. If hired in North Carolina, the base pay for this position is generally between $128,413 and $150,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Lead Agile SCRUM teams to develop and maintain banking system applications while mentoring junior developers. | Bachelor's degree with 4+ years or high school diploma with 8+ years in software development, preferably 6+ years in Java microservices and Spring frameworks. | Overview This is a remote role that may only be hired in the following location(s): AZ, NC and TX. We have a highly engaged team of engineers and are driving a new custom developed platform and implementing automated testing on all newly developed projects. Come join us as part of this exciting space where you can dig in the details with other developers and the business, as well as have fun sharpening your technical skills and designing solutions for problems that don’t yet have answers. We are looking for people who have a passion for development and leading teams. The ideal candidate is a seasoned software developer with a history of operating in large enterprise environment. Banking experience is preferred, but not necessary. This individual would have tangible examples of how they have led development teams to successful deployments, coached and mentored junior developers, and have contributed to enterprise level design of a system(s). They will also be able to clearly communicate and express complex ideas not only with development team members, but also business product owners, while establishing a working relationship built on trust through delivery. Responsibilities The Sr Software Engineer will be responsible for all software aspects within the team including research, design, technology insertion, development, testing, and support. Lead SCRUM Agile development teams Partner with architects and solution engineers to design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability. Oversee proactive maintenance on our existing Iaas/SaaS and on-premises applications within the Digital, Cards, Risk, and Merchant Services to ensure our mission critical systems remain stable, are able to scale as our business grows, and remain fit-for-purpose. Coordinate and assist with troubleshooting of code defects, data errors and configuration problems to determine the origin of application errors. Know how to support Business critical/ complex applications. Exercises Judgement within defined procedures and practices to determine appropriate action. Drive departmental best practices, guidelines implementation and adhere to standards. Show expertise in designing and developing real-time integrations, file-based integrations, and be able to optimize the use of database level processing. Demonstrate empathy with developers and poses an innate desire to create a superlative developer experience down to the last detail. Have a deep love of building elegant, maintainable, well-documented, secure code. Always work to improve oneself and constructively support the team around them. Qualifications Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance Preferred Qualifications 6+ years of back-end microservices focused development experience Strong knowledge and experience with Java 11+ Strong knowledge and experience with Standard Design Patterns such as Factories, Command, Facade, Adapter, and more Strong knowledge and experience with OOD/OOA Strong knowledge and experience with Spring and Spring Boot frameworks Strong knowledge and experience with REST and APIs Strong knowledge and experience with Unit Test and Mocking frameworks Strong knowledge and experience with git Basic knowledge and experience with Postman Basic knowledge of messaging queues (Kafka), caching techniques and elastic search Basic knowledge and experience with Docker and Kubernetes Basic knowledge and experience with Scrum and Agile Basic knowledge and experience with wikis Preferred Experience Automation Testing React UI Development Gitlab Pipeline Development Experience leading development teams Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Onboard applications into Veza platform to detect IAM risks and build queries for access governance. | Bachelor's degree with 4 years experience or High School diploma with 8 years in systems engineering or information security, strong IAM knowledge, and experience with Jira and Confluence. | Overview This is a remote role that may only be hired in the following locations: Arizona, Texas or North Carolina. The Cyber Risk Reduction (CRR) team operates with a start-up mindset inside the bank: fast-paced, high-ownership, collaborative, and focused on delivering measurable security outcomes. The team is responsible for reducing identity and access risk across the enterprise by improving visibility, identifying control gaps, and enabling actionable remediation. As a Cyber Security Engineer II on the CRR team, you will support the rollout of Veza, the bank’s Identity Risk Identification platform. Veza is being integrated across the bank’s application portfolio to improve visibility into identities, entitlements, roles, permissions, and access relationships. The team is currently scaling this effort across hundreds of applications and building the query logic needed to surface identity-focused risks, including IAM standards violations, excessive access, privileged access, and segregation-of-duties concerns. This role is ideal for someone who is curious, dependable, detail-oriented, and eager to grow in identity security, access governance, and risk reduction. You will work directly with application teams, Cyber Risk Reduction partners, and internal stakeholders to onboard applications into Veza, validate integration quality, and help build queries that transform raw access data into actionable risk insights. Responsibilities Veza Application Integrations Coordinate with application owners and technical teams to onboard applications into Veza. Support integration planning, information gathering, validation, and follow-up activities. Confirm that integrated applications produce accurate and meaningful identity, entitlement, role, and permission visibility. Identify gaps in integration data quality and work with application teams or internal partners to resolve issues. Track integration progress and ensure assigned onboarding work moves forward consistently. Veza Query Building and Identity Risk Identification Build and validate Veza queries to identify identity-focused risks across integrated applications. Develop queries that help detect violations of IAM standards, excessive access, privileged access, non-human identity risks, and segregation-of-duties concerns. Partner with senior team members and stakeholders to translate risk scenarios into accurate Veza query logic. Validate query results for accuracy, explainability, and usefulness before promoting queries for broader use. Help maintain a library of reusable queries, patterns, and documentation for common identity risk use cases. Documentation, Tracking, and Auditability Maintain accurate records of integration work, query development, testing, decisions, and follow-ups in Jira and team tracking artifacts. Create and contribute to SOPs, implementation guides, troubleshooting documentation, and knowledge articles in Confluence and SharePoint. Ensure work is documented in a way that supports auditability, handoff, operational continuity, and future process improvement. Keep trackers and status artifacts current, complete, and easy for others to understand. Collaboration and Stakeholder Engagement Work directly with application teams, identity teams, cyber risk partners, and other internal stakeholders. Participate actively in meetings, standups, working sessions, and integration discussions. Ask thoughtful questions, clarify requirements, and surface blockers early. Help create a collaborative environment where application teams understand the purpose and value of Veza onboarding. Build strong working relationships through professionalism, accountability, and follow-through. Professional Communication Communicate clearly and professionally in emails, Jira tickets, meeting notes, documentation, and status updates. Provide timely updates on assigned work, including progress, blockers, risks, and next steps. Tailor communication appropriately for technical and non-technical audiences. Follow up consistently and ensure commitments are completed or escalated when needed. Integrity, Ownership, and Continuous Improvement Demonstrate strong personal ownership and reliability in all assigned work. Do the right thing, even when the right path is slower, more complex, or requires additional diligence. Look for opportunities to improve processes, reduce manual effort, increase quality, and improve team execution. Proactively seek feedback, learn from teammates, and contribute to a culture of trust, accountability, and continuous improvement. Be a self-starter and self-learner, proactively seeking opportunities to develop and improve skills and knowledge. Qualifications Bachelor's Degree and 4 years of experience in Systems Engineering, Network, or Information Security OR High School Diploma or GED and 8 years of experience in Systems Engineering, Network, or Information Security Required Skills Strong integrity, ownership, reliability, and follow-through. Demonstrated ability to work independently while staying aligned with team priorities and expectations. Strong desire to learn and grow in identity security, access governance, and cyber risk reduction. Proactive approach to learning, including reading vendor documentation, researching issues, and asking thoughtful questions. Familiarity with identity and access management concepts, including: Accounts Users Groups Roles Entitlements Permissions Least privilege Privileged access Segregation of duties Ability to evaluate competing priorities and make sound decisions in the best interest of the project and team. Comfort working directly with application teams, business stakeholders, and technical partners. Strong written communication skills, including clear documentation, concise status updates, and professional ticket comments. Experience using ticketing, tracking, or documentation platforms such as Jira, ServiceNow, Confluence, SharePoint, or similar tools. Strong attention to detail and commitment to maintaining accurate trackers, documentation, and audit trails. Basic understanding of cybersecurity risks, vulnerabilities, attacker techniques, and control concepts. Preferred Qualifications (Not Required) Experience with the Veza platform, especially: Application integrations Query Builder Access graph concepts Identity risk queries Enrichment rules or tagging Experience with identity governance, identity security, IAM, PAM, or access review processes. Experience working with application onboarding, access modeling, entitlement discovery, or identity data mapping. Familiarity with Okta, Active Directory, Azure AD, ServiceNow, SailPoint, CyberArk, or similar identity/security platforms. Python scripting experience, especially for: API integrations Data transformation Automation Building OAA connectors or similar integration patterns Familiarity with REST APIs, JSON, OAuth, SAML, SCIM, or other integration concepts. Experience working in Agile environments, including standups, backlogs, sprint planning, user stories, and acceptance criteria. Experience analyzing data in Excel, Power Query, or similar tools to reconcile application, identity, or access datasets. Expectations for Success Consistent progress and frequent updates on assigned work, including Veza integrations and query-building tasks. Clear, timely, and professional communication with the team and stakeholders. Strong documentation hygiene, including complete Jira updates, clear notes, and auditable work history. Ability to learn Veza platform concepts and apply them to real identity risk scenarios. Accuracy and care when validating integration outputs and query results. Proactive engagement in meetings, working sessions, and team discussions. Willingness to raise blockers early and ask for help when needed. Strong follow-through on commitments and ownership of assigned outcomes. Growth in knowledge of IAM, identity risk, and risk reduction concepts. Contributions to team efficiency through process improvements, documentation, reusable patterns, or lessons learned. Ideal Candidate Profile Takes ownership and follows through. Communicates clearly and professionally. Enjoys solving ambiguous problems. Is comfortable learning a new platform deeply. Can work with both technical and non-technical stakeholders. Pays close attention to detail. Understands that high-quality documentation is part of the work, not separate from the work. Is interested in identity security, access governance, and reducing real cyber risk across the enterprise. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Design and build online banking application pages, provide technical guidance, collaborate with teams, and support application development and maintenance. | Senior frontend engineer with 8+ years experience in React, Redux, TypeScript, microservices, Agile, and strong communication skills. | Overview This is a remote role that may only be hired in the following location(s): Arizona, North Carolina or Texas. We are looking for a Senior React Engineer to help design and build pages of our Online Banking application. The ideal candidate should have the necessary skills and experience to provide technical guidance, estimation of efforts, understanding and decide upon the optimal technology solution to achieve the desired business needs. You should be able to navigate differing levels of gray/unknowns, have excellent communication skills with other IT management levels, individual contributors, and business stakeholders, and be ready to provide day to day application support.  You will move at a rapid rate of execution to deliver requests and take advantage of any opportunities as they present themselves and navigate through any resource constraints. You must take both the short-term tactical and long-term strategic view when deciding on the best technical approach.  You must be able to develop code and effectively oversee distributed development team members.  Responsibilities Once Here you Will: • Join a pod of developers and automation engineers supported by a product manager and scrum master, and collaborate with other Online Banking pods. • Collaborate with Product and business owners to understand the business domain & products sufficiently to suggest best design / implementation to meet user needs with respect to functionality, performance, scalability, and reliability. • Spend most of your time on the design of systems, while maintaining a substantial percentage of time dedicated to hands-on implementation activities. • Gain a solid hands-on knowledge of our client-facing web application, our microservices, our data architecture and databases, and our internal supporting systems and how they integrate with each other. • Become a subject matter expert in one or more technical environments and deliver frameworks or standards to help other engineers follow best practices. • Estimate (t-shirt) large features and releases as needed. • Break down large feature sets in a way that other team members can understand, lead them to a successful implementation/release, and train them to do this themselves. • Drive technical designs to consensus and approval by Architecture Review Team. • Design and develop enterprise solutions for specific business need that provide frameworks, interfaces and services that can be extended and reused for future requirements. Additional Duties • Perform impact analysis of proposed changes on existing architecture, capabilities, system priorities, and technology solutions. • Look for additional solution options or trade-offs, and identify cost/benefit implications of proposed solutions. (e.g. people, processes, technology, strategy, finance) • Conduct group training sessions or lunch and learns. • Come up with ideas for refreshing old processes and work with product manager or team lead to get these approved and document all updates to processes. • Identify opportunities for refactoring and other tech debt remediation efforts throughout the code base that can be included in normal delivery activities. • Leverage your extensive experience in previous projects to guard code quality and take opportunities to mentor junior engineers. • Lend a hand in architecture and design discussions for other engineers, considering knowledge of the existing code base. • Help mentor other team members in large scale feature planning. • Express what you know comfortably and confidently, especially during code reviews. • Drive to learn new things and go above and beyond the call of duty. • Always work to improve yourself and constructively support the team around you. • Accept feedback with eagerness to learn more. We value continued learning and development, so you will learn a lot. The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily all-inclusive. Qualifications Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance Preferred Skills • 8+ years of Front End/UI focused Software Engineer experience • Solid experience with React 16+, Redux, Mobx Store Management, Node.js, Typescript, ES6, CSS3, CSS Preprocessors, Grid Layout Knowledge, Jest Test • Very well versed and practical experience with Agile/Iterative delivery methodologies • Deep love of building elegant, maintainable, well-documented, secure code – Abstracting and refactoring should be a passion, not a chore • Ability to influence the architecture and design • Ability to analyze and trouble shoot production issues Experience with TDD and CICD delivery • Experience with distributed systems and with Micro-services architecture • Hands-on experience with RESTful web services, web applications, transactional databases • Experience with enterprise integration services/solutions Experience and exposure to API gateways • Experience with Jira, Confluence, Gitlab, Docker and Jenkins • Bonus points for experience with regulated financial organizations Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Design, develop, and maintain client-facing RESTful APIs for enterprise payments and ensure system scalability and reliability. | Bachelor's degree with 4+ years or high school diploma with 8+ years in software development, preferably 8+ years with Java, Spring Boot, container architecture, and Agile. | Overview This is a remote role that may only be hired in the following location(s): AZ, NC and TX. As a Sr. Software Engineer on the Enterprise Payments team with strong Java foundation and coding experience, you will be responsible for building, deploying, and maintaining next generation client facing Restful APIs, building framework and applications that support registration, consent management, payments, and information reporting API applications. The Senior Software engineer will be responsible for all software aspects within the team including research, design, technology insertion, development, testing and supporting them. Responsibilities Design and develop new API and technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability. Oversee proactive maintenance on our existing API applications within the payments and information reporting space to ensure our mission critical systems remain stable, can scale as our business grows, and remain fit-for-purpose. Coordinate and assist with troubleshooting of code defects, data errors and configuration problems to determine the origin of application error Strong experience in supporting Business critical/ complex applications. Exercises Judgement within defined procedures and practices to determine appropriate action Nice to have technical lead experience for small to medium sized projects Drive departmental best practices, guidelines implementation and adhere to standards Demonstrated expertise in designing and developing real-time integrations, file-based integrations and be able to optimize the use of database level processing. Empathy with developers. Innate desire to create a superlative developer experience down to the last detail. Deep love of building elegant, maintainable, well-documented, secure code. Abstracting and refactoring should be a passion, not a chore. Drive to learn new things and go above and beyond the call of duty. Always working to improve yourself and constructively support the team around you. Qualifications Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance Preferred Qualifications: Bachelor’s degree in computer science with 8+ Years of experience Strong design & development experience with Java 11+, Spring and Spring Boot Frameworks. Strong knowledge and experience with REST and APIs, security protocols like SAML2.0, OAuth2.0 etc., Postman. Strong knowledge and experience with git, Unit Test and Mocking frameworks Experience building applications using container architecture with Docker and Kubernetes orchestration. Knowledge of Web development, React JS/Angular JS/Polymer JS, NodeJS. Worked on Agile projects and has complete knowledge of day-to-day Agile routines. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Manage procurement of cost-effective products and services while building strong business relationships and ensuring compliance. | Bachelor's degree with 8 years experience or High School diploma with 12 years in contract negotiation, preferably with certifications and financial services experience. | Overview This is a remote role that may only be hired in the following location(s):AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MS, MT, NC, ND, NE, NH, NM, OH, OK, OR, PA, RI, SC, SD,TN, TX, UT, VA, WV, WI, WY The Business Aligned and Category Management team within Enterprise Sourcing is seeking a Sourcing Manager to build and maintain relationships for business aligned services to First Citizens Bank. In this role as an individual contributor, the Sourcing Manager will build relationships with their business owners. This position sources, procures, and provides business support for cost-effective products and services from vendors for the Bank's internal clients. Delivers outstanding client service while fostering collaborative relationships. Provides innovative, timely, and accurate solutions aligned to the Bank's risk appetite. Conducts sourcing events (RFx) for products and services to meet the requirements of Bank business initiatives. Structures and negotiates terms and pricing for various services, software, hardware, staffing, consulting and outsourcing agreements required to support business needs and deliver cost savings. Works collaboratively with the Third Party Risk Management (TPRM) team to ensure contract terms align with risk management standards and regulatory expectations. Responsibilities Business Support - Develops a strong understanding of existing vendor contracts and services in support of each assigned business owner, establishing the role of trusted advisor. Meeting business line objectives, deliver cost savings, improve efficiency, and ensure overall vendor value delivery Vendor Sourcing - Oversees sourcing events (RFx) conducted in support of business initiatives in order to contract for new products and services. Contract Structuring and Negotiation - Successfully and independently manage complex contract negotiations supporting business owner needs. Aligning with Third Party Risk Management (TPRM) standards and regulatory expectations. Relationships - Collaborates with TPRM on new products and services to address inherent risk in contract structuring and negotiation. Price Negotiations - Delivers cost savings, price reductions, and cost avoidance opportunities for new and renewed contracts. Compliance - Ensure compliance with industry regulations, ethical sourcing practices, and corporate policies during the procurement process Personal Characteristics Exceptional communicator and influencer, with the ability to engage and align stakeholders at all levels Strong leadership skills. Ability to lead and motivate vendors and others within the company Customer-service orientation. Skilled in establishing and maintaining a high level of trust and confidence Must be a self-starter with high levels of attention to detail The successful candidate must possess the sophistication, communication, and interpersonal relationship skills to achieve results through credibility and earned influence Qualifications Bachelor's Degree and 8 years of experience in Contract structuring and negotiation for services, software, staffing, software as a service, consulting, and outsourcing services contracts OR High School Diploma or GED and 12 years of experience in Contract structuring and negotiation for services, software, staffing, software as a service, consulting, and outsourcing services contracts Preferred Qualifications Significant experience redlining and negotiating agreements for various services. Relationship management Knowledge of supply base and sourcing business practices specific to financial services preferred Preferred Education: Bachelor's Degree License or Certification Type: Certified Regulatory Vendor Program Manager Preferred, Member of Contract and Commercial Management certification by the International Association for Contract and Commercial Management Preferred, Certified Professional in Supply Management Preferred #LI-JB1 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Design, deploy, and maintain Kafka clusters and real-time data streaming pipelines ensuring high availability and performance. | Bachelor's degree with 4+ years software development experience, strong Kafka architecture knowledge, and experience with streaming and monitoring tools. | Overview: This is a remote role that may only be hired in the following location(s): AZ, NC, and TX. This position provides technical guidance on complex strategic projects. Facilitates the design, development and maintenance of data streaming pipelines and distributed messaging system. Responsible for setting up Kafka clusters, configuring brokers, performance optimization and ensuring high availability. Recommends processes and products that meet strategic goals while aligning with the Bank's long-term technology direction. Responsibilities: • Infrastructure Management – Design and deploy Kafka clusters on premise to ensure scalability and high availability. Cluster management through capacity planning, monitoring and alerting. • Pipeline Development – Develop and Maintain real-time, stream data pipes using Kafka connect, schema registry, streams, ksqldb. • Performance Optimization - Monitor, tune and optimize brokers and topic configurations for throughput and low latency. • Technical Expert - Maintains a strong knowledge of technology trends and impact on the Bank's infrastructure to provide relevant consultative guidance. Trains and mentor peers on new technologies. • Consultation - Provides technical advice and direction to associates, management, and developmental project teams. Utilizes expertise to consult and develop software to solve complex technical problems. • Business Strategy - Acts as a trusted advisor on strategies that align developmental projects with long-term business needs and technological direction. Assists management in implementing initiatives or strategies across the division. • Troubleshooting – Diagnose and work of remediations for issues related to infrastructure, consumer lags and message delivery. • Security and Governance – Secure Kafka cluster via SSL and SASL, Manage data contracts using schema registry. Qualifications: Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance Preferred Area of Study: Computer Science, Information Systems Preferred Area of Experience: Information Technology, Application Development Skill • Strong understanding of Kafka architecture – topics, partitions, brokers, producers, consumers, connectors. • Knowledge of distributed systems, data streaming and messaging systems. • Experience with Confluent Kafka Connect, streams. Monitoring tools like, Grafana, Prometheus, Confluent Control Center. • Ability to be on call for support on a rotating basis (as needed). Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Design, develop, and support digital banking software solutions with a focus on scalability, reliability, and integration. | Bachelor's degree with 4+ years software development experience, strong Java and enterprise tech skills, experience with microservices, APIs, and Agile methodologies. | Overview This is a remote role that may only be hired in the following location(s): AZ, GA, NC and TX. We are looking for a hands-on Senior Software Engineer to join our growing SVB Go Online Banking delivery team, which provides technology solutions and integration services in following areas: Digital Banking, Core banking, Credit/Charge/Debit Cards, and Foreign Exchange. The ideal candidate should have the necessary skills and experience to provide technical guidance, estimation of efforts, understanding and deciding upon the optimal technology solution to achieve the desired business needs, day to day application support, should be able to navigate differing levels of gray/unknowns, and have excellent communication skills with other IT management levels, individual contributors and business stakeholders. They must be able to move at a rapid rate of execution to deliver requests and take advantage of any opportunities as they present themselves and navigate through any resource constraints. They must have both the short- and long-term strategic view when deciding on the best technical approach. They must be able to develop code and effectively oversee distributed development team members. As a Sr. Software Engineer, primary responsibility will be towards the development and support of Digital Banking solutions/projects. The Senior Software engineer will be responsible for all software aspects within the team including research, design, technology insertion, development, testing and supporting them. Responsibilities • Design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability. • Oversee proactive maintenance on our existing Iaas/SaaS and on-premise applications within the Digital Banking, Mobile and integrating with Cards, Merchant Services, Payments, Foreign Exchange, Core banking and Trade Finance space to ensure our mission critical systems remain stable, are able to scale as our business grows, and remain fit-for-purpose. • Coordinate and assist with troubleshooting of code defects, data errors and configuration problems to determine the origin of application error. • Strong experience in supporting Business critical/ complex applications. • Exercises Judgement within defined procedures and practices to determine appropriate action. • Nice to have technical lead experience for small to medium sized projects. • Drive departmental best practices, guidelines implementation and adhere to standards. • Demonstrated expertise in designing and developing real-time integrations, file-based integrations and be able to optimize the use of database level processing. • Empathy with developers. Innate desire to create a superlative developer experience down to the last detail. • Deep love of building elegant, maintainable, well-documented, secure code. • Abstracting and refactoring should be a passion, not a chore. • Drive to learn new things and go above and beyond the call of duty. • Always working to improve yourself and constructively support the team around you. • May mentor junior engineers and contribute to the team's technical growth. Qualifications Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance Preferred Skills • Excellent ability to communicate technical information clearly and work effectively with cross-functional teams • Strong design & development experience with JEE & Enterprise Technologies: JMS, JDBC, Web development, Transactions, WS-*, JVM, JSP, Servlets, EJB, JNDI, JMX, JTA, Spring, JUnit, Hibernate. • Strong analytical and problem-solving skills • Experience building SpringBoot Microservices. • Experience building applications using container architecture with Kubernetes orchestration. • Preferred experience on public API development and using API Gateway like APIGEE. • In-depth understanding of JavaScript, including ES6+ features, Loopback, closures and asynchronous programming • Worked on Agile projects and has complete knowledge of day to day Agile routines. • Proven experience in building user interfaces with React.js • Familiarity with state management libraries like Redux or MobX • Understanding of the React component lifecycle and its best practices • Experience with testing frameworks like Jest or Mocha • Ability to interact with REST APIs and handle data fetching and manipulation • Proficient in using GITLAB for version control • Experience with Jira, Confluence and ORACLE Database systems • Understanding of basic UI/UX design principles • Prior experience with regulated financial organization is a plus Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Design, develop, and support digital banking software solutions with a focus on scalability, reliability, and integration. | Bachelor's degree with 4+ years software development experience, strong Java and enterprise tech skills, and ability to communicate effectively across teams. | Overview This is a remote role that may only be hired in the following location(s): AZ, GA, NC and TX. We are looking for a hands-on Senior Software Engineer to join our growing SVB Go Online Banking delivery team, which provides technology solutions and integration services in following areas: Digital Banking, Core banking, Credit/Charge/Debit Cards, and Foreign Exchange. The ideal candidate should have the necessary skills and experience to provide technical guidance, estimation of efforts, understanding and deciding upon the optimal technology solution to achieve the desired business needs, day to day application support, should be able to navigate differing levels of gray/unknowns, and have excellent communication skills with other IT management levels, individual contributors and business stakeholders. They must be able to move at a rapid rate of execution to deliver requests and take advantage of any opportunities as they present themselves and navigate through any resource constraints. They must have both the short- and long-term strategic view when deciding on the best technical approach. They must be able to develop code and effectively oversee distributed development team members. As a Sr. Software Engineer, primary responsibility will be towards the development and support of Digital Banking solutions/projects. The Senior Software engineer will be responsible for all software aspects within the team including research, design, technology insertion, development, testing and supporting them. Responsibilities • Design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability. • Oversee proactive maintenance on our existing Iaas/SaaS and on-premise applications within the Digital Banking, Mobile and integrating with Cards, Merchant Services, Payments, Foreign Exchange, Core banking and Trade Finance space to ensure our mission critical systems remain stable, are able to scale as our business grows, and remain fit-for-purpose. • Coordinate and assist with troubleshooting of code defects, data errors and configuration problems to determine the origin of application error. • Strong experience in supporting Business critical/ complex applications. • Exercises Judgement within defined procedures and practices to determine appropriate action. • Nice to have technical lead experience for small to medium sized projects. • Drive departmental best practices, guidelines implementation and adhere to standards. • Demonstrated expertise in designing and developing real-time integrations, file-based integrations and be able to optimize the use of database level processing. • Empathy with developers. Innate desire to create a superlative developer experience down to the last detail. • Deep love of building elegant, maintainable, well-documented, secure code. • Abstracting and refactoring should be a passion, not a chore. • Drive to learn new things and go above and beyond the call of duty. • Always working to improve yourself and constructively support the team around you. • May mentor junior engineers and contribute to the team's technical growth. Qualifications Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance Preferred Skills • Excellent ability to communicate technical information clearly and work effectively with cross-functional teams • Strong design & development experience with JEE & Enterprise Technologies: JMS, JDBC, Web development, Transactions, WS-*, JVM, JSP, Servlets, EJB, JNDI, JMX, JTA, Spring, JUnit, Hibernate. • Strong analytical and problem-solving skills • Experience building SpringBoot Microservices. • Experience building applications using container architecture with Kubernetes orchestration. • Preferred experience on public API development and using API Gateway like APIGEE. • In-depth understanding of JavaScript, including ES6+ features, Loopback, closures and asynchronous programming • Worked on Agile projects and has complete knowledge of day to day Agile routines. • Proven experience in building user interfaces with React.js • Familiarity with state management libraries like Redux or MobX • Understanding of the React component lifecycle and its best practices • Experience with testing frameworks like Jest or Mocha • Ability to interact with REST APIs and handle data fetching and manipulation • Proficient in using GITLAB for version control • Experience with Jira, Confluence and ORACLE Database systems • Understanding of basic UI/UX design principles • Prior experience with regulated financial organization is a plus Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.