First Citizens

Analyze and report on business systems data, identify and document system requirements, support system performance and compliance, and coordinate agile release activities. | Bachelor's degree with 6+ years in systems support or analytics, strong analytical and communication skills, intermediate SQL knowledge, and preferably banking domain experience. | Overview This is a remote opportunity and can only be hired in North Carolina. We are looking for a hands-on Sr Business Systems Analyst to join our growing Enterprise Credit Card and Merchant Services delivery team. Our team provides technology solutions and integration services in following areas: Corporate Credit Cards, Credit Card Risk Underwriting, Credit Card Portfolio Management, and Merchant Services all while servicing large corporations to individual retail clients. This position delivers strategic insight into business systems through complex analysis, reporting, and operational activities in the payments domain. Serves as a technical expert on system usage and performance. Determines business requirements and implements appropriate specifications, monitoring for compliance and effectiveness. Assists in identifying and resolving process issues which may involve system testing or development. May oversee the work of less experienced analysts in the work group. Collaboratively works as a key player contributing to delivery and continual improvement in our highly engaged software development shop. Responsibilities • Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output. • Identifying Requirements - Determines system requirements and communicates them using specifications, reports, project plans, or other forms of documentation. Identifies issues that affect system processes and assists in correcting. Ensures compliance through testing and analysis. • Reporting - Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results. • System Support - Provides expert technical support including log Analysis for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output. • Ability to understand and document system requirements for real time & Async integration data flows. • Responds with data to audit requests under management guidance • Writes and executes SQL queries. • Coordinates multiple agile team’s release cadence, key milestones for preparedness, and participates in release night activities. Qualifications Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support Preferred Qualifications: • 8+ years of experience building secure, data intensive software at scale. • Strong Banking Domain knowledge on Payments & Reporting. • Excellent analytical, interpersonal and communication skills, with a demonstrable bias toward action. • Ability to communicate technical issues to both technical and business partners. • Experience documenting designs from both business and systems perspectives. • Experience juggling multiple projects and tasks. • Experience in data analytics and capable of digging into data. • Detailed knowledge of banking and credit card processes. • Systems background related to stream processing, micro-services and cloud native development. • Experience collaborating cross functionally with other geographies • Intermediate SQL knowledge Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. Qualifications: Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support Preferred Qualifications: • 8+ years of experience building secure, data intensive software at scale. • Strong Banking Domain knowledge on Payments & Reporting. • Excellent analytical, interpersonal and communication skills, with a demonstrable bias toward action. • Ability to communicate technical issues to both technical and business partners. • Experience documenting designs from both business and systems perspectives. • Experience juggling multiple projects and tasks. • Experience in data analytics and capable of digging into data. • Detailed knowledge of banking and credit card processes. • Systems background related to stream processing, micro-services and cloud native development. • Experience collaborating cross functionally with other geographies • Intermediate SQL knowledge Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. Education:UNAVAILABLEEmployment Type: FULL_TIME

Execute and improve compliance programs related to institutional asset management and capital markets, support regulatory exams and audits, manage compliance issues, and communicate regulatory changes to business units. | Bachelor's degree with 4+ years in compliance, legal, audit, or banking, preferably with FINRA licenses and certifications like CAMS or CRCM, and broker-dealer compliance experience. | Overview This is a remote role that may be hired in several markets across the United States. This position is responsible for executing the Institutional Asset Management and Capital Markets Compliance Program of the Bank, supporting broker dealer and registered investment adviser compliance program requirements. Maintains strong knowledge of new and existing regulations that impact enterprise activities in order to recommend necessary changes to mitigate compliance risk. Reviews business processes, procedures, and activities to identify risks and inefficiencies. Assists with internal and external audits. Implements new compliance policies, as appropriate. Serves as a liaison between corporate, legal, and business teams to identify and resolve complex issues. Responsibilities • Compliance Improvement – Analyzes assigned Compliance program areas against regulatory requirements to identify gaps and enhancements as well as improvements to internal processes and systems. Writes, manages, and implements Compliance policies and procedures including Compliance Manuals, Written Supervisory Procedures, and Code of Ethics policies. Aids the development of products, monitoring routines and implementation of systems that support regulatory compliance. Communicates changes to business partners and supports implementation of necessary changes to impacted business areas. May assist special projects or related business initiatives. Create and lead trainings on Compliance topics with the business and analyze existing training for improvements. Executes routines for assigned Compliance program areas with minimal supervision. • Business Support - Provide guidance to the business regarding compliance with applicable portions of Securities Act, Exchange Act, Advisers Act, and relevant FINRA regulations through formal and informal training and responses to ad-hoc requests through a variety of channels. Serves as a liaison between business units, examiners, regulators, auditors, legal and corporate compliance during compliance examinations. Supports execution of regulatory exams, audits, and tests, including responding to inquiries, providing documentation, coordinating reviews, and executing subsequent improvement plans. Supports the execution of annual Compliance Risk Assessment. Able to distill key Compliance requirements into straight forward, conversational language to ensure understanding of key requirements and actions. • Issue Management - Identifies, tracks, investigates, and resolves issues with support, which may involve system testing, development and testing new processes, remediation activities, or direct consumer complaints. Recommends process and operational improvements that enhance efficiencies and reduce risk. May provide technical support to business programs, systems, or vendors throughout daily activities. • Reporting – Support the development of Compliance reporting, including the identification of KPIs. Develops and prepares reports for Compliance and business management on results of compliance reviews, regulatory changes, trends, and regulatory changes. Conveys the necessary actions to fulfill regulatory requirements, enhance the culture of compliance, and communicates changes amongst work groups. • Compliance Expertise - Maintains a strong knowledge of current and changing FINRA and SEC laws, regulations, requirements as well as relevant policies, and procedures with a lens toward industry best practice. Maintain knowledge of regulatory trends and developments impacting business areas and develop guidance for business on impact. Serves as a resource to management and associates on compliance-related matters. Qualifications Bachelor's Degree and 4 years of experience in Compliance, Legal, Audit, Banking OR High School Diploma or GED and 8 years of experience in Compliance, Legal, Audit, Banking Preferred Qualifications: • FINRA Series 7, 63, 79 and 24 • Strong knowledge of FINRA rules as they pertain to broker dealers • Broker-Dealer Compliance experience • Project management, Lean, and/or Six Sigma experience License or Certification Type: Certified Anti-Money Laundering Specialist (CAMS) Preferred, Certified Anti-Money Laundering and Fraud Professional (CAFP) Preferred, Certified Regulatory Compliance Manager (CRCM) Preferred, Certified Information Privacy Professional (CIPP) Preferred This job posting is expected to remain active for 5 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $88,000 and $130,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. Qualifications: Bachelor's Degree and 4 years of experience in Compliance, Legal, Audit, Banking OR High School Diploma or GED and 8 years of experience in Compliance, Legal, Audit, Banking Preferred Qualifications: • FINRA Series 7, 63, 79 and 24 • Strong knowledge of FINRA rules as they pertain to broker dealers • Broker-Dealer Compliance experience • Project management, Lean, and/or Six Sigma experience License or Certification Type: Certified Anti-Money Laundering Specialist (CAMS) Preferred, Certified Anti-Money Laundering and Fraud Professional (CAFP) Preferred, Certified Regulatory Compliance Manager (CRCM) Preferred, Certified Information Privacy Professional (CIPP) Preferred This job posting is expected to remain active for 5 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $88,000 and $130,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. Education:UNAVAILABLEEmployment Type: FULL_TIME