Figure

Lead messaging, positioning, and go-to-market strategies for blockchain and crypto products, translating complex concepts into compelling narratives, and driving product adoption. | 6+ years in product marketing, with at least 3 years in crypto/blockchain or fintech, experience launching technical products, and understanding of DeFi, stablecoins, and blockchain ecosystems. | About Figure Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance. About the Role We’re looking for a Senior Product Marketing Manager to lead messaging, positioning, and go-to-market strategy for Figure’s crypto products. You’ll translate complex blockchain and financial concepts into clear, compelling narratives for both TradFi and crypto-native audiences. You’ll shape how we bring products to market, influence roadmap decisions, create foundational product storytelling, and drive adoption across multiple ecosystems. This role is deeply cross-functional, partnering with product, BD, partnerships, and marketing to ensure alignment, clarity, and market impact. What You’ll Do • Define positioning and value propositions for YLDS, CBL, and Democratized Prime • Translate technical product capabilities into customer-centric messaging across audiences • Own GTM strategy for launches, feature releases, and multi-chain ecosystem expansions • Partner cross-functionally with Product, BD, Customer Success, and Growth to drive product knowledge and adoption • Develop launch plans, audience-specific messaging, and define positioning across both crypto-native and retail web2 users. • Build competitive intelligence across crypto lending, RWA, and stablecoin markets • Partner with Product Management to bring market insights into roadmap priorities • Create product narratives, sales enablement, and thought leadership content • Monitor market trends, user insights, and performance metrics to optimize GTM strategy What We Look For • 6+ years in product marketing; 3+ in crypto/blockchain or fintech • Experience launching complex technical products in fast-moving environments • Strong understanding of DeFi, stablecoins, tokenization, and blockchain ecosystems • Ability to craft clear, compelling narratives for multiple audience segments • Strong analytical skills and data-driven decision-making • Ability to influence cross-functional teams and operate autonomously • Bonus: experience at a protocol or DeFi platform, PM/PO background, TradFi experience, or presence in crypto communities (e.g., Solana) Salary • Compensation Range: $150,000-$180,000/yr • 25% annual bonus target, paid quarterly • Company equity in the form of RSUs • This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs Benefits • Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans • Company HSA, FSA, Dependent Care, 401k, and commuter benefits • Employer-funded life and disability insurance coverage • 11 Observed Holidays & PTO plan • Up to 12 weeks paid family leave • Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-MM1 #LI-Hybrid

Oversee offshore vendor operations, ensure performance aligns with standards, and drive continuous improvement. | Experience managing third-party vendors or offshore operations, strong performance management skills, and familiarity with compliance and regulatory frameworks. | About Figure Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance. About The Role We are looking for a results-driven, customer service oriented leader with a passion for operational excellence and cross functional collaboration. As the Offshore BPO Operations Manager, you will oversee our offshore vendor partners, ensuring seamless delivery of customer service operations aligned with Figure’s quality standards, regulatory expectations, and performance goals. This role is ideal for someone who leads with accountability, thrives in a fast paced environment, and brings a strategic mindset to vendor relationship management. Your ability to foster alignment, improve efficiency, and drive performance will be key to ensuring our offshore teams deliver exceptional service at scale. You’ll play a critical role in scaling our support capabilities, ensuring our customers have a consistent, secure, and high quality experience no matter where they engage from. What You’ll Do • Own and manage relationships with offshore BPO partners, ensuring clear alignment on performance goals, operational expectations, and contract terms. • Conduct regular business reviews, performance check-ins, and site visits to build trust and drive accountability. • Monitor BPO partner performance through metrics like handle time, SLA adherence, quality scores, CSAT, and compliance. • Identify gaps and partner with vendor leadership to implement solutions that drive continuous improvement and service consistency. • Oversee daily operations across multiple BPO locations to ensure seamless, compliant, and scalable customer service delivery. • Ensure consistency in process execution, workforce management, and adherence to internal policies and procedures. • Collaborate with internal teams including Workforce Management, QA, Training, Compliance, Financial Crimes, Credit, and Partnerships to ensure vendor performance supports company goals. • Provide operational insights to inform staffing models, forecasting, and training needs. • Identify inefficiencies across offshore operations and implement process improvements to enhance efficiency, reduce cost, and maintain a high-quality customer experience. • Ensure all offshore operations align with regulatory requirements, data privacy laws, and internal compliance policies. • Manage escalations effectively, including security incidents, operational disruptions, or performance concerns. • Travel periodically to offshore vendor sites to conduct operational reviews, lead in-person planning sessions, and strengthen vendor relationships. What We Look For • BA/BS from an accredited university (preferred). • 2+ years of leadership experience, with a focus on call center or customer operations. • 1+ years of experience managing third-party vendors or offshore BPO operations. • Strong background in performance management, service delivery, and SLA enforcement. • Previous experience in financial services, mortgage, or tech support preferred. • Excellent communication, negotiation, and vendor engagement skills. • Experience navigating compliance, data security, and regulatory frameworks in an operational setting. • Ability to travel internationally. • A proactive and strategic mindset with strong problem solving skills. • A collaborative, values driven leader who fosters trust, accountability, and partnership. Salary • Compensation Range: $85,360-$106,700/yr • 25% annual bonus target, paid quarterly • Company equity in the form of RSUs • This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs Benefits • Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans • Company HSA, FSA, Dependent Care, 401k, and commuter benefits • Employer-funded life and disability insurance coverage • 11 Observed Holidays & PTO plan • Up to 12 weeks paid family leave • Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.