FI

Fieldwire

3 open positions available

1 location
1 employment type
Actively hiring
Full-time

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SMB Customer Success Manager

FieldwireAnywhereFull-time
View Job
Compensation$76K - 99K a year

Assist clients in deploying and optimizing construction management software, providing training, troubleshooting, and gathering feedback. | Requires at least 1 year of construction industry experience, strong communication skills, and the ability to understand construction workflows. | Who we’re looking for We are looking for field-based, or office-based construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our SMB Construction Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion. What you’ll be doing You'll utilize your experience as a construction professional to develop and consult on client processes, becoming a trusted advisor to your customers. As a Fieldwire product and training expert, you will work to understand our customers’ business objectives, helping them extract the most value out of Fieldwire to meet those goals. As you deploy, train, and support your customers, you'll apply the same mindset to customer interactions that you did to the construction projects you've managed: remove roadblocks, and drive the process forward. The primary responsibilities of our next SMB Construction Success Manager will be to: Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform. Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows. Develop relationships with our small and medium-sized customer accounts, doing proactive outreach to help uncover pain points, and discover opportunities to help them get more value out of Fieldwire. Conduct web-based training(s) and demonstrations to educate clients on Fieldwire. Identify customer issues and communicate feedback to our product team for product improvements. Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues. At Fieldwire, we’re looking for our next Construction Success Manager to have the following skills and experiences: 1+ years of professional construction industry experience, preferably with a combination of field and office management roles Excellent presentation and communication skills Self-motivated and highly organized, with strong time management skills Diplomacy and patience when working through customer issues Comfortable communicating with anyone, from foremen to senior-level managers A basic understanding of construction process from design to completion A general understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget Ability to creatively brainstorm unique solutions to client issues relevant to their needs Desire to learn in a dynamic startup environment About The Team The Construction team consists of construction professionals from different sectors of the construction field. We know what you're thinking - do I want to work in a completely different industry? It’s different, but not that different. Our team talks to construction professionals across the globe, gaining an in-depth understanding of the challenges faced by companies and projects of all sizes. We share best practices from our experiences managing similar projects, and we get to see how different organizations work while helping them tangibly streamline their operations. We’re dreamers building tools to revolutionize how our old jobs get done; if you’re ready to use your industry knowledge to change the game for your old teammates, then we’d love for you to join our crew! Why Fieldwire? Fieldwire is a construction field management software, used on over 1,000,000+ projects worldwide. We’re obsessed with improving the way teams work together. We’re building a Field Management Platform dedicated to construction teams — providing operational excellence for one of the world’s largest global industries -- $10 Trillion/year. We’re delivering a superior, easy-to-use product that’s driven by the voice of our customers. Fieldwire solves the problem of access to information and coordination of labor at a large scale for some of the largest projects in the world. The Fieldwire mobile app has a nearly five-star rating based on thousands of customer reviews. Fieldwire was venture backed by top venture capitalists and has already transformed the way thousands of companies worldwide are working together. Fieldwire was acquired by Hilti for $300M in November 2021. Compensation: The estimated pay ranges for this role are as follows: $75,600 - $98,979 The salary range represents the low and high end of the salary range for this job in the US. Minimums and Maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience. In addition to the salary you may be eligible for a corporate bonus which can range up to 30%. Where is the job located? This role is fully remote within the US. Our office is located right off of Embarcadero BART station, a few blocks away. Easily accessible by all forms of public transportation. -- Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.

Client Relationship Management
Construction Industry Knowledge
Training & Support
Direct Apply
Posted 15 days ago
Fieldwire

Sales and Marketing Operations Analyst

FieldwireAnywhereFull-time
View Job
Compensation$80K - 110K a year

Maintain CRM accuracy, manage lead routing and pipeline hygiene, execute marketing campaigns, ensure data quality, and drive process improvements across sales and marketing operations. | 2-4 years in sales/marketing/revenue operations, hands-on Salesforce and marketing automation experience, strong analytical and project management skills, and ability to collaborate cross-functionally. | Who We’re Looking For We are looking for a Sales & Marketing Operations Analyst to join our Revenue Operations team. This role is essential to enabling our go-to-market strategy by improving processes, optimizing systems, and ensuring that Sales and Marketing teams have the tools, data, and insights they need to perform at their best. The ideal candidate is analytical, detail-oriented, and thrives in a fast-paced, collaborative environment. You bring a strong foundation in sales and marketing operations, an eye for process improvement, systems affinity, and the ability to balance execution with strategic thinking. The primary responsibilities for our next Sales & Marketing Operations Analyst will be to: Sales Operations • Maintain CRM accuracy, including team/role updates, account structures, pricing books, and quotas. • Manage lead routing, round robin assignments, and ARR attribution. • Drive pipeline hygiene and forecasting standards • Implement/optimize Groove and Dialpad workflows, encourage proper usage and best practices, including localization. Marketing Operations • Own campaign execution in Marketo (emails, webinars, newsletters, events) • Manage onboarding, nurture flows, and localized campaigns/forms across regions. • Recommend improvements in campaign logic and reporting (MQLs, attribution) while troubleshooting data issues. Cross-Functional Revenue Operations • Ensure alignment on funnel definitions (MQL → SAL → Opportunity). • Translate system/process changes into reporting and analytics requirements. • Maintain high standards of data quality and integrity, ensuring reporting and dashboards are reliable. • Act as the connector between Sales, Marketing, Systems, and Operations to drive efficiency. • Identify bottlenecks in processes and propose scalable solutions to improve productivity. We’re Looking for Our Next Sales & Marketing Operations Analyst to Have the Following Skills and Experiences • 2-4 years of experience in Sales Operations, Marketing Operations, Revenue Operations, or a related GTM function. • Hands-on experience with Salesforce and marketing automation tools, preferably Marketo. • Familiarity with sales engagement tools (e.g., Outreach, Groove, Dialpad). • Strong analytical skills with the ability to interpret data, identify trends, and recommend actions. • Excellent project management and organizational skills, with the ability to manage multiple priorities simultaneously. • Strong communication skills, able to partner with stakeholders across Sales, Marketing, Systems, and Operations. • Proactive, solutions-oriented mindset and eagerness to drive process improvements And if You Have Any of the Following, We REALLY Want You to Apply Today! • Experience in a high-growth SaaS or technology company. • Salesforce Admin certification • Knowledge of revenue attribution models and funnel optimization best practices. • Experience building or improving lead scoring, nurturing, or campaign reporting frameworks • Experience working with international or multi-regional teams. Compensation: The estimated pay ranges for this role are as follows: $80,000 - $110,000 The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience. In addition to the salary you may be eligible for a corporate bonus which can range up to 20%. Why Fieldwire? Fieldwire is a construction field management software, used on over 1,000,000+ projects worldwide. We’re obsessed with improving the way teams work together. We’re building a Field Management Platform dedicated to construction teams — providing operational excellence for one of the world’s largest global industries -- $10 Trillion/year. We’re delivering a superior, easy-to-use product that’s driven by the voice of our customers. Fieldwire solves the problem of access to information and coordination of labor at a large scale for some of the largest projects in the world. The Fieldwire mobile app has a nearly five-star rating based on thousands of customer reviews. Fieldwire was venture backed by top venture capitalists and has already transformed the way thousands of companies worldwide are working together. Fieldwire was acquired by Hilti for $300M in November 2021. Where is the job located? This role is hybrid based in San Francisco or remote within the US. Our headquarters are based in San Francisco, and our office is centrally located right off of Embarcadero Bart station. -- Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.

Salesforce
Marketo
Sales Engagement Tools (Groove, Dialpad)
Data Analysis
Project Management
Process Improvement
Cross-Functional Collaboration
Verified Source
Posted 5 months ago
FI

Sales and Marketing Operations Analyst

FieldwireAnywhereFull-time
View Job
Compensation$80K - 110K a year

The Sales & Marketing Operations Analyst will maintain CRM accuracy, manage lead routing, and drive pipeline hygiene. They will also own campaign execution in Marketo and ensure alignment on funnel definitions across teams. | Candidates should have 2-4 years of experience in Sales Operations, Marketing Operations, or a related function, with hands-on experience in Salesforce and marketing automation tools. Strong analytical skills and project management abilities are essential for success in this role. | Who We’re Looking For We are looking for a Sales & Marketing Operations Analyst to join our Revenue Operations team. This role is essential to enabling our go-to-market strategy by improving processes, optimizing systems, and ensuring that Sales and Marketing teams have the tools, data, and insights they need to perform at their best. The ideal candidate is analytical, detail-oriented, and thrives in a fast-paced, collaborative environment. You bring a strong foundation in sales and marketing operations, an eye for process improvement, systems affinity, and the ability to balance execution with strategic thinking. What you’ll be doing The primary responsibilities for our next Sales & Marketing Operations Analyst will be to: Sales Operations Maintain CRM accuracy, including team/role updates, account structures, pricing books, and quotas. Manage lead routing, round robin assignments, and ARR attribution. Drive pipeline hygiene and forecasting standards Implement/optimize Groove and Dialpad workflows, encourage proper usage and best practices, including localization. Marketing Operations Own campaign execution in Marketo (emails, webinars, newsletters, events) Manage onboarding, nurture flows, and localized campaigns/forms across regions. Recommend improvements in campaign logic and reporting (MQLs, attribution) while troubleshooting data issues. Cross-Functional Revenue Operations Ensure alignment on funnel definitions (MQL → SAL → Opportunity). Translate system/process changes into reporting and analytics requirements. Maintain high standards of data quality and integrity, ensuring reporting and dashboards are reliable. Act as the connector between Sales, Marketing, Systems, and Operations to drive efficiency. Identify bottlenecks in processes and propose scalable solutions to improve productivity. At Fieldwire, We’re Looking for Our Next Sales & Marketing Operations Analyst to Have the Following Skills and Experiences 2-4 years of experience in Sales Operations, Marketing Operations, Revenue Operations, or a related GTM function. Hands-on experience with Salesforce and marketing automation tools, preferably Marketo. Familiarity with sales engagement tools (e.g., Outreach, Groove, Dialpad). Strong analytical skills with the ability to interpret data, identify trends, and recommend actions. Excellent project management and organizational skills, with the ability to manage multiple priorities simultaneously. Strong communication skills, able to partner with stakeholders across Sales, Marketing, Systems, and Operations. Proactive, solutions-oriented mindset and eagerness to drive process improvements And if You Have Any of the Following, We REALLY Want You to Apply Today! Experience in a high-growth SaaS or technology company. Salesforce Admin certification Knowledge of revenue attribution models and funnel optimization best practices. Experience building or improving lead scoring, nurturing, or campaign reporting frameworks Experience working with international or multi-regional teams. Compensation: The estimated pay ranges for this role are as follows: $80,000 - $110,000 The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience. In addition to the salary you may be eligible for a corporate bonus which can range up to 20%. Why Fieldwire? Fieldwire is a construction field management software, used on over 1,000,000+ projects worldwide. We’re obsessed with improving the way teams work together. We’re building a Field Management Platform dedicated to construction teams — providing operational excellence for one of the world’s largest global industries -- $10 Trillion/year. We’re delivering a superior, easy-to-use product that’s driven by the voice of our customers. Fieldwire solves the problem of access to information and coordination of labor at a large scale for some of the largest projects in the world. The Fieldwire mobile app has a nearly five-star rating based on thousands of customer reviews. Fieldwire was venture backed by top venture capitalists and has already transformed the way thousands of companies worldwide are working together. Fieldwire was acquired by Hilti for $300M in November 2021. Where is the job located? This role is a hybrid position based in San Francisco or remote within the US. Our headquarters is based in San Francisco and our office is centrally located right off of Embarcadero Bart station. -- Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.

Sales Operations
Marketing Operations
Revenue Operations
CRM Management
Data Analysis
Project Management
Communication Skills
Process Improvement
Salesforce
Marketo
Lead Routing
Campaign Execution
Data Quality
Analytical Skills
Collaboration
Problem Solving
Direct Apply
Posted 5 months ago

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