Fieldcrest Ventures

You will manage account portfolios using AI systems and optimize workflows for efficiency. Additionally, you will own a multi-million dollar account portfolio and focus on strategic account growth. | Candidates must have 2-4 years of experience in customer success or related roles, along with prior experience in product management or business analysis. A genuine excitement for AI and its potential to transform business operations is essential. | Fieldcrest Ventures is transforming a business with tens of millions in revenue using cutting-edge AI to redefine an entire industry. We're not talking about chatbots or basic automation. We're deploying agentic AI systems that can autonomously handle complex operational workflows at unprecedented scale. This role puts you at the center of that transformation. You'll be the first hire into a newly created Customer Success role to help prove out the revolutionary business model while being the product team’s go-to stakeholder for product refinement and improvement. If successful, this role becomes the blueprint for scaling across our portfolio. Fair warning: This isn't a traditional customer success role. You'll be stepping into a Customer Success position, but performing that function with a focus on informing the product we’ve built for the Customer Success function. You’ll basically be a hybrid of a product specialist acting as a CSM in order to better understand what they need from the product. If you need structure and predictability, this isn't for you. If you want to prove you can operate at the intersection of AI, product management, and business operations, this is your shot. What You'll Actually Do AI Partnership & Operational Excellence (40%) Partner with our proprietary AI agent system to manage account portfolios at unprecedented scale (10x industry standard) Monitor AI performance and intervene in cases requiring human judgment Optimize workflows between AI systems and human touchpoints for maximum efficiency Build processes that don't exist yet; creating the playbook as you go Strategic Account Growth (40%) Own a multi-million dollar account portfolio Focus on proactive relationship building and expansion opportunities Travel to meet with clients in-person (50%+ travel) Determine what AI functionality is required for a CSM to balance operational support for accounts with strategic account management and growth efforts Use data to identify growth opportunities within existing accounts Product & Process Development (30%) Provide feedback loop to improve AI system performance Document successful approaches for replication across the business Help design the customer experience for an AI-first service model Contribute to product roadmap based on real customer needs and AI capabilities About the Portfolio Company This role is with one of Fieldcrest's portfolio companies: a market leader in business process outsourcing that's undergoing a complete AI transformation. The company: Serves institutional customers with complex operational needs Has exclusive access to cutting-edge AI capabilities Is positioned to redefine its entire industry through Service-as-Software model Who Thrives in This Role Must-haves: 2-4 years in customer success, account management, or related roles Prior experience with product management, business analyst, or product operations roles Experience with SaaS platforms, automation tools, or tech-enabled services Track record of exceeding targets through process optimization Comfortable with data, metrics, and systematic approaches to growth Comfortable with extensive regional travel (within driving distance) to meet with customers Genuinely excited about AI and its potential to transform business operations Critical capabilities: Systems thinking - Can see how individual actions scale across the business model Comfort with ambiguity - This role literally doesn't exist yet; you'll be defining it Data-driven decision making - Uses metrics to optimize both AI performance and account outcomes Relationship building - Still needs core relationship skills for high-touch strategic moments Learning agility - AI tools and workflows will evolve rapidly; you need to evolve with them You'll thrive here if you: Get energized by the idea of working alongside agentic system to achieve previously impossible levels of efficiency Want to prove you can operate at the intersection of AI and business Are hungry for rapid career growth and willing to earn it through results See this as your entry point into AI/product roles within 12-24 months Prefer building new processes over following existing playbooks Are excited to be the first person to prove this model works Who shouldn't apply: You want a traditional customer success role with established processes You're uncomfortable with technology or skeptical about AI capabilities You need extensive training and hand-holding to be successful You prefer reactive support work over proactive account growth You’re not wanting to roll your sleeves up and do whatever it takes to win What Success Looks Like 30 Days: You understand the AI systems, account portfolio, and success metrics 90 Days: You're consistently hitting efficiency targets and growing your assigned accounts 6 Months: You're the template for how this role should operate across the business 12 Months: You're ready to lead a team or move into a bigger product/business operations role Why This Role Is Special This is a 2-3 year proving ground with a clear path to significant career acceleration: True ownership: You’ll be responsible for millions of dollars in client accounts AI expertise: Get hands-on experience with enterprise AI systems before they become mainstream Leadership track: Successful performance puts you in line to grow with the company into product or business leadership roles Portfolio exposure: Access to Fieldcrest's other ventures and learning opportunities Compensation On-Target Earnings: $100,000+ Performance Bonus Potential for stock options Rapid Promotion Potential A Note from the Founder I'm looking for someone who gets excited by the phrase "that's never been done before." We're fundamentally redefining what's possible when AI and human intelligence work together. This role will be challenging, ambiguous, and probably unlike anything you've done before. But if you're the right person, it will also be the most accelerated learning experience of your career. You'll work directly with our portfolio company leadership team. You'll see every aspect of building, optimizing, and scaling an AI-transformed business. And if you succeed, you'll have proven you can operate at a level that 99% of people in similar roles never reach. Ready to build something that doesn't exist yet?

The role involves managing account portfolios using AI systems and optimizing workflows for efficiency. Additionally, it includes owning a multi-million dollar account portfolio and contributing to product and process development. | Candidates should have 2-4 years of experience in customer success or related roles, along with prior experience in product management or business analysis. A strong comfort with data and technology, particularly AI, is essential. | Fieldcrest Ventures is transforming a business with tens of millions in revenue using cutting-edge AI to redefine an entire industry. We're not talking about chatbots or basic automation. We're deploying agentic AI systems that can autonomously handle complex operational workflows at unprecedented scale. This role puts you at the center of that transformation. You'll be the first hire into a newly created Customer Success role to help prove out the revolutionary business model while being the product team’s go-to stakeholder for product refinement and improvement. If successful, this role becomes the blueprint for scaling across our portfolio. Fair warning: This isn't a traditional customer success role. You'll be stepping into a Customer Success position, but performing that function with a focus on informing the product we’ve built for the Customer Success function. You’ll basically be a hybrid of a product specialist acting as a CSM in order to better understand what they need from the product. If you need structure and predictability, this isn't for you. If you want to prove you can operate at the intersection of AI, product management, and business operations, this is your shot. What You'll Actually Do AI Partnership & Operational Excellence (40%) Partner with our proprietary AI agent system to manage account portfolios at unprecedented scale (10x industry standard) Monitor AI performance and intervene in cases requiring human judgment Optimize workflows between AI systems and human touchpoints for maximum efficiency Build processes that don't exist yet; creating the playbook as you go Strategic Account Growth (40%) Own a multi-million dollar account portfolio Focus on proactive relationship building and expansion opportunities Travel to meet with clients in-person (50%+ travel) Determine what AI functionality is required for a CSM to balance operational support for accounts with strategic account management and growth efforts Use data to identify growth opportunities within existing accounts Product & Process Development (30%) Provide feedback loop to improve AI system performance Document successful approaches for replication across the business Help design the customer experience for an AI-first service model Contribute to product roadmap based on real customer needs and AI capabilities About the Portfolio Company This role is with one of Fieldcrest's portfolio companies: a market leader in business process outsourcing that's undergoing a complete AI transformation. The company: Serves institutional customers with complex operational needs Has exclusive access to cutting-edge AI capabilities Is positioned to redefine its entire industry through Service-as-Software model Who Thrives in This Role Must-haves: 2-4 years in customer success, account management, or related roles Prior experience with product management, business analyst, or product operations roles Experience with SaaS platforms, automation tools, or tech-enabled services Track record of exceeding targets through process optimization Comfortable with data, metrics, and systematic approaches to growth Comfortable with extensive regional travel (within driving distance) to meet with customers Genuinely excited about AI and its potential to transform business operations Critical capabilities: Systems thinking - Can see how individual actions scale across the business model Comfort with ambiguity - This role literally doesn't exist yet; you'll be defining it Data-driven decision making - Uses metrics to optimize both AI performance and account outcomes Relationship building - Still needs core relationship skills for high-touch strategic moments Learning agility - AI tools and workflows will evolve rapidly; you need to evolve with them You'll thrive here if you: Get energized by the idea of working alongside agentic system to achieve previously impossible levels of efficiency Want to prove you can operate at the intersection of AI and business Are hungry for rapid career growth and willing to earn it through results See this as your entry point into AI/product roles within 12-24 months Prefer building new processes over following existing playbooks Are excited to be the first person to prove this model works Who shouldn't apply: You want a traditional customer success role with established processes You're uncomfortable with technology or skeptical about AI capabilities You need extensive training and hand-holding to be successful You prefer reactive support work over proactive account growth You’re not wanting to roll your sleeves up and do whatever it takes to win What Success Looks Like 30 Days: You understand the AI systems, account portfolio, and success metrics 90 Days: You're consistently hitting efficiency targets and growing your assigned accounts 6 Months: You're the template for how this role should operate across the business 12 Months: You're ready to lead a team or move into a bigger product/business operations role Why This Role Is Special This is a 2-3 year proving ground with a clear path to significant career acceleration: True ownership: You’ll be responsible for millions of dollars in client accounts AI expertise: Get hands-on experience with enterprise AI systems before they become mainstream Leadership track: Successful performance puts you in line to grow with the company into product or business leadership roles Portfolio exposure: Access to Fieldcrest's other ventures and learning opportunities Compensation On-Target Earnings: $100,000+ Performance Bonus Potential for stock options Rapid Promotion Potential A Note from the Founder I'm looking for someone who gets excited by the phrase "that's never been done before." We're fundamentally redefining what's possible when AI and human intelligence work together. This role will be challenging, ambiguous, and probably unlike anything you've done before. But if you're the right person, it will also be the most accelerated learning experience of your career. You'll work directly with our portfolio company leadership team. You'll see every aspect of building, optimizing, and scaling an AI-transformed business. And if you succeed, you'll have proven you can operate at a level that 99% of people in similar roles never reach. Ready to build something that doesn't exist yet?

Manage client relationships and coordinate proposal development to deliver high-quality RFP responses on a flexible, project basis. | 2-5 years proposal writing/management experience, client-facing skills, proficiency with design and project management tools, and ability to manage multiple projects remotely. | One of our portfolio companies is seeking experienced Proposal Managers to join our AI-enabled proposal writing service as part-time contractors. As a Proposal Manager, you'll be the primary point of contact for our SMB clients, responsible for ensuring successful delivery of high-quality, winning proposals. This contract role combines client relationship management, project coordination, proposal editing/formatting, and quality control to deliver exceptional RFP responses for our clients. This is a flexible, project-based contract position where you're compensated per proposal completed at $50-$100 / Hour. Key Responsibilities Client Management Lead client onboarding and kickoff meetings for new customers Establish and maintain strong relationships with assigned clients Communicate proactively with clients through all proposal phases Respond to client inquiries within 24 hours per our SLA Identify and pursue opportunities for client renewals and upsells Proposal Management Source relevant RFP opportunities for clients using our automated tools Manage multiple proposals simultaneously from intake to submission Oversee proposal development process including content creation and revision Ensure all proposal submissions meet RFP requirements and deadlines Coordinate with our AI systems to produce and refine proposal drafts Perform final quality review of all deliverables Production & Documentation Handle document preparation, formatting, and packaging Create professional design elements and visual enhancements Ensure branding and style guide compliance Prepare submission packages according to client and RFP requirements Maintain detailed records in our project management system Required Qualifications 2-5 years experience as a Proposal Writer and/or Manager Experience with RFP, proposal writing, or government contracting 2+ years in customer success, account management, or related client-facing role Excellent written and verbal communication skills Strong attention to detail and quality control Ability to manage multiple projects simultaneously with tight deadlines Proficient with Google Workspace and design tools like Figma or Canva Experience with project management tools Available to work on a flexible, project basis Preferred Qualifications APMP Certification Background in customer success for B2B SaaS or services Experience working with AI tools or content automation Graphic design skills or experience with design software Knowledge of procurement processes Previous experience as an independent contractor or freelancer Working Environment 100% remote contract position with flexible hours Work on a project-by-project basis with control over your workload Fast-paced environment requiring excellent time management Collaborative team focused on client success and continuous improvement Access to cutting-edge AI tools and automation technology Compensation $50-$100 per hour based on experience and complexity of proposals Paid on a per-project basis upon completion Opportunity to take on additional projects based on performance Potential for long-term contract renewal for high performers Contract Details Part-time, independent contractor position Flexible scheduling - choose projects that fit your availability 1099 contractor status Equipment: Must have own computer and reliable internet connection