Fetch

Lead mixed-methods research to drive growth and partner with cross-functional teams to translate insights into product roadmaps. | 6+ years UX research experience with product strategy focus and ability to own research end-to-end and communicate insights. | THE OPPORTUNITY Fetch is looking for a Staff UX Researcher to lead research for our Consumer Growth collective, uncovering how to make Fetch a rewarding daily habit for millions of users. You will drive research across critical user journeys, including onboarding, activation, and retention (churn prevention), to help teams understand how Fetch can deliver immediate and lasting value. Growth is one of our most vital focuses, and your work will directly shape how millions of people live rewarded in their day-to-day lives. This is a senior individual-contributor role. You will lead through scope judgment, research rigor, clear thinking, and strategic influence.  Moving beyond mere execution, you will help teams frame ambiguous problems, define key hypotheses, and activate insights directly into the product roadmap. This role is for a proactive researcher with a strong product sense who wants to turn deep user understanding into measurable growth outcomes. WHAT YOU’LL DO * Lead generative and evaluative mixed-methods research across the Consumer Growth collective (onboarding, activation, and retention), ensuring insights are cohesive across the entire user journey. * Communicate strategic insights through compelling storytelling, workshops, and clear written summaries, translating complex user behaviors into actionable roadmap recommendations. * Partner closely with Growth Product Managers, Designers, Data Analysts, and Marketing leaders to identify high-leverage research opportunities, shape roadmaps, and influence product priorities. * Gain alignment with design and research leadership to establish research strategy and learning agenda for the Growth area * Triangulate qualitative insights with quantitative data (such as surveys and behavioral analytics) to build clear, decision-ready frameworks that help teams navigate complex experience trade-offs. * Design and analyze research for rapid learning and growth experiments, helping teams evaluate new concepts and onboarding flows without sacrificing user trust or long-term retention. * Enable and democratize research safely by mentoring and guiding designers and PMs to conduct their own evaluative research with the right templates, guidelines, and guardrails. * Raise the bar for research rigor and quality across the Growth area, championing evidence-based decision-making and ensuring user insights are grounded in clear truths. * Standardize research operations, including participant recruitment and tooling, and contribute high-quality findings to the shared research repository to keep insights reusable and accessible. * Utilize AI responsibly to accelerate research workflows, while exercising sound judgment to ensure quality, data responsibility, and human expertise remain at the core of your findings. WHAT SUCCESS LOOKS LIKE In your first 12 months, you will: * Establish a prioritized research strategy and learning agenda for the Consumer Growth collective, collaborating with design and research leadership to define key hypotheses, success metrics, and methodologies to guide product teams. * Influence product roadmaps across critical journeys (onboarding, activation, and retention) by translating complex user behaviors into clear, compelling, and actionable recommendations. * Build a cohesive understanding of the growth funnel by triangulating qualitative insights with behavioral and quantitative data (like survey analytics), creating decision-ready frameworks to help teams navigate complex experience trade-offs. * Scale research impact through enablement, mentoring and guiding designers and PMs to conduct their own evaluative research safely with the right templates, guidelines, and guardrails. * Raise the standard of research craft and quality across the Growth area, contributing high-quality findings to the shared repository, standardizing research operations, and mentoring other team members. * Drive measurable growth outcomes by partnering with product and engineering teams to design and evaluate experiments that improve activation, repeat engagement, and long-term retention without sacrificing user trust. Minimum Requirements: * 6+ years of industry UX research experience, with demonstrated impact on product strategy and roadmaps as a senior individual contributor * Experience communicating research and decision tradeoffs to partners * Mixed-methods fluency: you've independently led qualitative and quantitative research and know how to combine interviews, usability and concept testing, surveys, behavioral data, experiments, and benchmarking to answer strategic questions * Hands-on experience designing and analyzing surveys and interpreting behavioral or experimental data; proficiency with at least one statistical analysis tool and one survey platform, or equivalent approaches * Experience owning research end-to-end, including scoping, planning, participant recruitment, study setup, analysis, synthesis, and activation * Thoughtful experience using AI-assisted tools in the research process, with sound judgment about responsible use, quality, and where human expertise is essential Preferred Requirements:  * Prior Growth or user lifecycle research experience * Experience mentoring researchers or enabling designers and PMs to conduct high-quality evaluative research * Comfortable with working as a research lead in a fast-paced or startup environment * Consumer mobile app, loyalty, or e-commerce experience * A background in psychology, anthropology, cognitive science, HCI, statistics, behavioral economics, quantitative social science, experimental psychology, or a related human-centered or quantitative field ABOUT THE TEAM UX Research at Fetch is a trusted, influential partner. We work closely with Product, Design, Marketing, and Data Analytics to make Fetch a clearer, more trustworthy, and more enjoyable rewards experience. Our work goes beyond supporting roadmaps and evaluation. We define and lead larger studies to make sure the user's perspective is always represented. We set the bar for research rigor, create space for collaborative thinking, and show up in discovery, roadmapping, and product critiques — and we're trusted to drive our recommendations forward, not just hand off a report. We grow by teaching each other. No egos, just people who want to get better and help the people around them do the same.

Define long-term vision for marketing intelligence and translate complex data into actionable business recommendations. | 8+ years in marketing insights with proven team leadership and strong executive communication skills. | About the Role: As Fetch continues to grow across its consumer and partner businesses, Marketing needs a unified understanding of the audiences, markets and cultural forces shaping growth. The Director, Marketing Insights will define how audience, consumer, cultural and market intelligence informs strategy across Fetch Marketing. This role will set the long-term vision and operating model for Marketing Insights, connecting first-party behavioral data, third-party research, audience research, social intelligence, cultural signals and market intelligence into actionable business decisions. Working across Brand, Consumer Marketing, Product Marketing, Growth Marketing, Partner Marketing and The Rewards Lab, this leader will help Marketing understand who we should reach, where we can grow and what matters next. This is more than a research function. The Director will establish the strategic questions Marketing should be asking, build the capabilities to answer them and translate intelligence into recommendations that influence audience strategy, positioning, campaign direction, investment and growth. This is a full-time role that can be held from one of our US offices or remotely in the United States. Role Responsibilities:  Market Insights Strategy & Audience Intelligence * Define the long-term vision, strategy and roadmap for the Marketing Insights function. * Establish a shared Marketing framework for audience segmentation, personas, audience research, behavioral intelligence, cultural intelligence and TAM. * Integrate first-party behavioral data, third-party research, social intelligence, qualitative insights and market signals into a differentiated view of Fetch’s audiences and markets. * Anticipate emerging audience, cultural, competitive and market shifts and proactively identify the opportunities and risks that matter most. * Determine the research capabilities, methodologies, data sources, technology, AI-enabled tools and external partnerships needed to support Marketing’s evolving intelligence needs. Strategic Marketing & Data Storytelling * Shape marketing strategy by translating intelligence into recommendations that influence audience prioritization, positioning, go-to-market strategy, campaign direction and Marketing investment. * Advise Marketing leadership on trade-offs across audiences, initiatives, markets, and investment opportunities, balancing consumer opportunity, business impact, brand considerations, cost and risk. * Partner across Brand, Consumer Marketing, Product Marketing, Growth, Partner Marketing and The Rewards Lab to embed insights into planning and decision-making. * Transform proprietary data and research into compelling narratives that strengthen Fetch’s B2C and B2B storytelling and differentiation. * Partner with teams responsible for external insight programs, including Fetch Finds, contributing proprietary audience and market intelligence that strengthens their work. * Bring an independent, evidence-based point of view to annual planning, major initiatives and strategic decisions. Organizational Leadership & Capability Building * Design and scale the Marketing Insights organization, establishing clear ownership across audience, research, social intelligence and related capabilities. * Build the right mix of internal talent, external partners, syndicated research, technology and AI-enabled capabilities based on business value and strategic need. * Embed insights into Marketing’s planning, campaign, positioning, audience prioritization and investment processes through repeatable frameworks and operating mechanisms. * Develop and lead a high-performing team, creating leadership depth and enabling the organization to scale beyond individual contributors. * Establish standards for quality, rigor and effective use of insights across Marketing. What Success Looks Like:  * Establish Marketing Insights as a trusted strategic capability across Brand Experience. * Drive measurable changes in audience strategy, positioning, campaign direction, investment priorities and growth decisions through evidence-based insights. * Create a differentiated, proprietary understanding of Fetch’s audiences, markets and cultural context. * Embed shared audience and market intelligence into Marketing planning and decision-making. * Build a scalable Insights organization with strong systems, clear ownership and leadership depth. Qualifications: * 8+ years of experience in marketing insights, audience strategy, consumer insights, market research, strategic planning, analytics or a related discipline. * Demonstrated experience leading or building an Insights, Audience Strategy, Consumer Insights or Market Research function. * Deep experience with audience segmentation, personas, audience research, market intelligence and strategic frameworks. * Proven ability to synthesize first-party data, third-party research, cultural intelligence and market signals into executive-level recommendations. * Demonstrated experience influencing senior leaders and translating insights into meaningful marketing or business decisions. * Experience prioritizing an Insights portfolio, allocating resources and managing external research partners or vendors. * Demonstrated success building and developing high-performing teams and future leaders. * Strong executive communication, storytelling and strategic problem-solving skills. * Curiosity about people, culture, markets and the behaviors that shape business growth.   Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $146,200-$172,000. Discover our benefits and how our employees live rewarded at https://fetch.com/careers [https://fetch.com/careers].

Lead technical direction for CI/CD systems and developer infrastructure to improve software delivery speed and reliability. | 8+ years software engineering experience with expertise in CI/CD, DevOps, platform engineering, cloud infrastructure, container orchestration, and leadership of cross-team initiatives. | Meet Fetch Platform Engineering Platform engineering at Fetch is grounded in service to developers, strong ownership, and purposeful innovation. Rather than building end-user features, platform engineers focus on the foundations that other teams rely on, spanning core systems, architecture, automation, and developer workflows. This work lives in complex problem spaces where the right answer is rarely obvious. Our engineers navigate ambiguity with data and sound judgment, understand tradeoffs, and partner closely across product and engineering to solve problems that scale. We maintain a high technical bar and value practicality, curiosity, and continuous improvement. This is an environment for builders who enjoy shaping durable platforms, improving developer experience at scale, and enabling teams across Fetch to ship with confidence. About the Role: We are hiring a Staff Software Engineer focused on CI/CD Engineering to help evolve the systems, infrastructure, and developer workflows that power software delivery across Fetch. You will improve the tools and pipelines that power our releases. This includes surfacing meaningful feedback for developers, optimizing CI performance, improving testing and quality gates, and building automation that makes shipping code faster and safer. This is a generalist platform engineering role with a strong DevOps and infrastructure orientation. You will work across backend, mobile, frontend, platform, infrastructure, and developer tooling rather than specializing in a single application stack. At the Staff level, your impact will extend beyond implementing individual pipelines or tools. You will identify systemic bottlenecks across the software development lifecycle, establish technical direction, influence engineering standards, and lead multi-quarter initiatives that improve how hundreds of engineers build, test, and deploy software. You will partner closely with engineering teams to understand friction in their workflows and build scalable solutions that improve developer velocity while maintaining a high bar for reliability and quality. This is a full-time role that can be held from one of our US offices or remotely in the United States. What you’ll do at Fetch (Role Responsibilities):  * Set technical direction for CI/CD systems and software delivery infrastructure across Fetch. * Own the CI/CD roadmap over multiple quarters, aligning investment with org priorities, cost tradeoffs, and engineering strategy, and making the case for where to invest and where not to. * Design, build, and evolve scalable CI pipelines, deployment systems, and developer automation. * Improve feedback loops by making build failures, test results, quality signals, and deployment health easier for developers to understand and act on. * Identify and eliminate bottlenecks across build, test, merge, deployment, and release workflows. * Improve CI performance through caching, parallelization, workload optimization, infrastructure improvements, and thoughtful test execution strategies. * Design quality gates and automated safeguards that allow teams to move quickly without compromising reliability. * Build tools and platform capabilities that standardize common software delivery patterns while allowing teams to move independently. * Partner with infrastructure, SRE, security, backend, frontend, and mobile engineers to improve the reliability and scalability of our software delivery systems. * Establish metrics and observability for CI/CD systems, including developer feedback time, pipeline reliability, infrastructure utilization, and deployment performance. * Evaluate build-vs-buy decisions and introduce new technologies when they provide meaningful improvements over existing solutions. * Lead complex, cross-team technical initiatives from problem definition through adoption. * Drive adoption of new tools and workflows through documentation, technical guidance, training, and hands-on collaboration. * Mentor senior and staff-level engineers, and establish feedback loops, review standards, or coaching practices that raise the technical bar for platform, infrastructure, and developer productivity engineering across teams. * Explore how AI and agentic development workflows can improve build, test, review, deployment, and operational processes. In your Toolbox (Minimum Requirements): * 8+ years of software engineering experience, including significant experience building or operating CI/CD, developer infrastructure, platform engineering, DevOps, or related systems. * Demonstrated Staff-level technical leadership, including leading ambiguous initiatives that span multiple engineering teams. * A track record of growing other engineers through mentorship, technical guidance, or the standards and practices you have put in place. * Strong software engineering fundamentals and the ability to work across application and infrastructure boundaries. * Experience designing and operating modern CI/CD systems at meaningful scale. * Strong understanding of build systems, testing infrastructure, deployment strategies, artifact management, and release automation. * Experience with cloud infrastructure and modern DevOps practices. * Experience with infrastructure-as-code and automated infrastructure provisioning. * Strong understanding of containers and orchestration technologies such as Docker and Kubernetes. * Experience diagnosing performance, scalability, and reliability problems across distributed build or deployment systems. * Strong understanding of software delivery tradeoffs including speed, cost, reliability, developer experience, and operational complexity. * Ability to write production-quality software and automation rather than relying exclusively on configuration or third-party tooling. * Strong communication skills with experience influencing technical direction across teams without direct authority. * High degree of ownership and agency. Comfortable navigating ambiguity, defining a path forward, and driving toward pragmatic and maintainable solutions. * A developer-focused mindset with a strong interest in understanding how engineers interact with the systems you build. * An AI-forward mentality and willingness to explore emerging tools that can meaningfully improve engineering effectiveness. Nice to haves/Bonus Points (Preferred Requirements): * Experience building internal developer platforms or developer productivity tooling at medium-to-large engineering organizations. * Experience with CI platforms such as GitHub Actions, Bitrise or similar systems. * Experience with Kubernetes-based build or CI infrastructure. * Experience with infrastructure-as-code tools such as Terraform. * Experience with AWS or another major cloud provider. * Experience with observability systems and establishing SLOs for developer-facing infrastructure. * Experience designing progressive delivery systems, canary deployments, feature rollouts, or automated rollback mechanisms. * Experience improving large monorepo or multi-repository build systems. * Experience working across backend, frontend, mobile, and infrastructure environments. * Experience developing internal platforms or paved roads that abstract infrastructure complexity for application engineers. * Experience applying AI or autonomous agents to software development, testing, CI/CD, or operational workflows. * Open-source contributions or involvement in developer tooling, infrastructure, or DevOps communities. Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. Discover our benefits and how our employees live rewarded at https://fetch.com/careers [https://fetch.com/careers].

Lead IT operations team, manage service desk and vendor relationships, and ensure operational efficiency. | 5+ years IT operations or systems administration experience with people management and SLA proficiency required. | POSITION SUMMARY The Manager of IT Operations owns day-to-day operations management, SLA performance, and people leadership for the IT Operations team. Today, a small group of generalists (service desk, endpoint, identity, and platform work all bundled into the same people) reports up to a Senior Director who is also responsible for security, AI governance, and executive stakeholder management. This role closes that gap so the team gets focused coaching, prioritization, and operating rhythm, and so the Senior Director can stay focused on governance and cross-functional strategy instead of tactical operations escalations. This role inherits full people-management responsibility for the existing IT Operations engineers (the current IT Operations engineers, including offshore contractors). ROLE PURPOSE * Provide dedicated, full-time people management and operational leadership to team. * Own service desk SLA performance and the health of the operational backlog. * Give the IT Operations Lead a manager to escalate to. * Reduce interrupt-driven context-switching by owning prioritization and triage decisions at the team level. KEY RESPONSIBILITIES 1. PEOPLE MANAGEMENT & TEAM LEADERSHIP * Conduct regular one-on-ones, set individual performance expectations, and deliver formal feedback, including performance improvement plans and disciplinary action when warranted. * Build a team operating rhythm: stand-ups, backlog reviews, incident reviews, and coverage planning. * Support the IT Operations Lead's technical and operational coordination work while retaining final accountability for personnel outcomes. 2. SERVICE DESK & SLA OWNERSHIP * Own service-level performance for the ITDESK queue: time to first response, time to resolution, backlog age, and satisfaction. * Identify patterns behind missed targets and drive process, tooling, staffing, or documentation changes to correct them. * Ensure clean handoffs between frontline support, IT engineers, Security, People Experience, and other cross-functional partners. 3. OPERATIONAL BACKLOG & DELIVERY MANAGEMENT * Own the IT Operations backlog: prioritization, sequencing, and tradeoffs when demand exceeds capacity. * Track delivery of operational projects (SaaS rollouts/retirements, office technology changes, workflow automation) to completion. * Communicate delivery risk, resourcing constraints, and priority conflicts to the Senior Director before they become escalations. 4. ENDPOINT, IDENTITY, AND SAAS OPERATIONS OVERSIGHT * Provide management oversight of endpoint/hardware lifecycle, identity and access provisioning/deprovisioning, and SaaS administration performed by the team. * Partner closely with the Sr. IT Engineer (IAM & Platform) on identity governance, entitlement reviews, and platform administration priorities. * Ensure onboarding/offboarding SLAs are met and exceptions are tracked and resolved. 5. INCIDENT COORDINATION & ESCALATION * Serve as the management escalation point for operational incidents that exceed the IT Operations Lead's authority or require cross-functional or vendor coordination. * Ensure recurring incidents receive root-cause analysis and are tracked to remediation. * Escalate security-relevant findings to the Director of Information Security promptly. 6. VENDOR & SAAS MANAGEMENT * Own vendor relationship management for IT Operations-administered platforms (Okta, Google Workspace, Slack, Zoom, endpoint management tools, etc.). * Support contract renewal preparation with usage, cost, and risk data. * Drive license rightsizing and cost-control initiatives. 7. TEAM STRUCTURE & GROWTH PLANNING * Partner with the Senior Director on sequencing and justifying future IT Operations hires (Service Desk Lead, Tools & Automation Engineer, additional platform engineers) as the team's target structure is built out. 8. REPORTING & STAKEHOLDER COMMUNICATION * Provide the Senior Director with regular visibility into service health, backlog risk, team capacity, and delivery commitments. * Prepare or contribute to recurring operational reporting (SLA performance, ticket trends, project status). * Represent IT Operations in cross-functional working sessions as delegated. DECISION RIGHTS Within approved budget, policy, and priorities, the Manager of IT Operations is authorized to: * Hire, manage, coach, and (where necessary) exit IT Operations team members. * Set team priorities, backlog sequencing, and coverage plans. * Approve routine operational changes and vendor support escalations. * Reassign work across the team in response to incidents, attrition, or shifting priorities. * Represent IT Operations in meetings and decisions delegated by the Senior Director. REQUIRED QUALIFICATIONS * 5+ years in IT operations, service delivery, or systems administration, with meaningful experience managing people. * Experience owning service desk or IT support operations, including SLA management. * Experience managing operational backlogs, incidents, and cross-functional escalations. * Strong coaching and performance-management skills; comfortable delivering direct, candid feedback. * Familiarity with identity/SaaS platforms (Okta, Google Workspace, Atlassian, Slack) sufficient to manage the people who administer them, without needing to be the deepest technical expert. * Excellent written and verbal communication across technical and non-technical audiences. * Both Mac / Windows experience PREFERRED QUALIFICATIONS * Prior experience building or scaling an IT operations team from an unstructured, generalist model into a specialized one. * ITIL-aligned incident/request/change management experience. * Experience with endpoint management, office technology, or hardware lifecycle programs. * Experience partnering with Security on identity and access governance. CORE COMPETENCIES * People leadership and coaching * Operational ownership and SLA management * Prioritization under competing demands * Structured problem solving * Vendor and cost management * Cross-functional collaboration * Clear, candid communication * Change and growth management

Own and manage identity and access management systems including Okta and Atlassian platforms to ensure secure operations. | Require 5+ years IT engineering with focus on IAM, Okta, Atlassian tools, SAML/SSO, and automation scripting. | POSITION SUMMARY This role owns identity and access management (Okta and adjacent identity tooling) and Atlassian/Jira/Confluence platform administration as dedicated, full-time disciplines. It exists to create a specialist role who can get ahead of configurations, designing for scale, and closing any identity gaps (entitlement configurations, contractor and non-employee access, and access-automation). ROLE PURPOSE * Own identity and access management as a full-time discipline: SSO, entitlement governance, and access automation. * Own Atlassian/Jira/Confluence as dedicated platform administration, including the ITDESK project that every team at Fetch depends on. * Identify, propose and implement improvements. * Get ahead of platform and identity risk through architecture and automation, rather than reacting to incidents after they occur. * Provide senior technical depth that the current generalist model cannot sustain. KEY RESPONSIBILITIES 1. IDENTITY & ACCESS MANAGEMENT (OKTA) * Own configuration and administration of Okta SSO, MFA policy, and lifecycle workflows (onboarding, offboarding, role changes). * Own entitlement governance: design and run periodic access reviews, identify and remediate stale or excess access, and close gaps that allowed past entitlement misconfigurations. * Own contractor and non-employee access governance, including time-bound access, approval workflows, and offboarding enforcement. * Integrate and manage third-party application SSO connections; troubleshoot identity-related issues escalated from the team. * Maintain security compliance for identity systems in partnership with Information Security. 2. ACCESS AUTOMATION & RISK REDUCTION * Build and maintain automated workflows for provisioning, deprovisioning, and access review (e.g., via Okta workflows, or adjacent automation tooling) to reduce manual access administration. * Investigate and close automation gaps. * Partner with Information Security on broader architectural patterns and help remediate patterns in IT-administered systems. 3. ATLASSIAN SUITE PLATFORM ADMINISTRATION * Own Jira project configuration, workflows, permission schemes, and automation rules. * Administer Confluence spaces, permissions, and documentation standards. * Support Bitbucket configuration and access where applicable. * Design for scale and plan platform architecture proactively rather than administering reactively. 4. PLATFORM & IDENTITY ARCHITECTURE * Evaluate and recommend new tooling, integrations, or automation that improve identity governance or platform scalability. * Maintain technical documentation for identity and platform systems sufficient for audit, onboarding, and incident response. 5. CROSS-FUNCTIONAL PARTNERSHIP * Partner with Information Security on identity-related risk, audit evidence, and remediation of access-related findings. * Partner with the Manager of IT Operations on prioritization, escalation, and coordination with the rest of the IT Operations team. * Serve as the technical point of contact for identity and Atlassian platform questions across the company. 6. DOCUMENTATION & CONTINUOUS IMPROVEMENT * Maintain clear, current documentation for identity workflows, access policies, and platform configuration. * Identify recurring manual work in identity or platform administration and drive it toward automation or self-service. * Contribute to access request, approval, and audit workflow improvements. DECISION RIGHTS Within established security and platform standards, this role is authorized to: * Configure and modify Okta and Atlassian platform settings within approved change-management practices. * Design and implement access automation workflows. * Recommend and prioritize platform architecture changes. * Flag and pause changes that present apparent identity or platform risk pending review. REQUIRED QUALIFICATIONS * 5+ years in IT engineering or systems administration with a concentration in identity and access management and/or SaaS platform administration. * Direct hands-on experience administering Okta in a production environment, including SSO, MFA, and lifecycle automation. * Direct experience administering Atlassian tools (Jira, Confluence) at an organizational scale, including workflow and permission design. * Working knowledge of SAML/SSO concepts and access governance practices. * Familiarity with scripting, automation tooling, and API/webhook-based integrations. * Strong documentation habits and ability to work independently on platform architecture decisions. PREFERRED QUALIFICATIONS * Experience remediating identity-related security incidents or entitlement misconfigurations. * Experience with JumpCloud, Google Workspace admin, or AWS IAM. * Experience designing access review or automated deprovisioning programs. * B.S. in Computer Science, Information Systems, or equivalent experience. * Relevant certifications (Okta Certified Administrator, Atlassian certifications, or equivalent). CORE COMPETENCIES * Deep technical ownership of high-blast-radius systems * Proactive risk identification and architecture-first thinking * Automation-first problem solving * Independent judgment and prioritization * Cross-functional partnership with Security and IT leadership * Documentation discipline

Design and evolve high-throughput, low-latency backend systems and mentor senior engineers across teams. | Proven experience designing and operating distributed backend systems at scale with leadership in cross-team initiatives. | Meet Fetch Engineering At Fetch, engineering is driven by curiosity, ownership, and a bias toward action. We operate in complex problem spaces where the right answer is not always clear, and success depends on adaptability, critical thinking, and informed decision-making. Our engineers are comfortable navigating ambiguity, understanding tradeoffs, gathering context, and turning uncertainty into progress while maintaining high technical standards. Engineers at Fetch take pride in building reliable, scalable systems that serve millions of users. You will contribute directly to the codebase, collaborate closely with cross-functional partners, and help shape best practices that elevate the quality of our work. We foster a culture of mentorship and collaboration, where engineers grow by learning from one another and holding a high bar for quality, reliability, and impact. About the Role: Fetch is building the next generation of systems that power personalized advertising experiences for millions of users, and we're looking for a Staff Backend Engineer to help design and evolve the backend systems behind them. You will build and scale the high-throughput, low-latency distributed systems that sit on the critical path of Fetch's advertising platform, powering real-time decisions and experiences under demanding requirements for latency, availability, correctness, efficiency, and operational resilience. At Fetch, Staff means impact well beyond a single team. You set technical standards that multiple teams adopt, architect across multiple services and domains for company-wide programs, and define multi-quarter initiatives that shape the direction of the broader Ads organization and the Platform, Data, and ML teams it depends on. You are the person who resolves the high-ambiguity, team-spanning problems others get stuck on, and you lead through technical influence and mentorship rather than formal authority. The role requires deep expertise in distributed systems and backend architecture, along with a track record of solving difficult performance and scaling problems in production. You should be comfortable reasoning about systems operating at high request volumes, identifying bottlenecks across the stack, and designing architectures that continue to perform as traffic, data volume, and product complexity grow. This is a high-impact role at the intersection of distributed systems, real-time decisioning, and monetization, where performance, reliability, and operational excellence are non-negotiable. You will work closely with Ads, Product, Platform, Data, and ML teams to build scalable foundations that let Fetch move quickly while holding a high bar for system quality. This is a full-time role that can be held from one of our US offices or remotely in the United States. What you’ll do at Fetch (Role Responsibilities):  * Own architecture across critical Ads services. Design the high-throughput, low-latency services behind ad selection, targeting, pacing, delivery, attribution, and measurement, including the calls on partitioning, caching, consistency, concurrency, and performance across multiple services and domains. * Design for reliability, resilience, and operational excellence. Build systems that degrade gracefully under partial failures, traffic spikes, and downstream degradation, with the metrics, tracing, SLOs, and alerting that give clear visibility into revenue-generating systems. * Evolve event-driven and data-intensive architectures. Design reliable data flows across transactional and non-transactional stores, streaming, messaging, caching, and real-time processing, balancing consistency, durability, latency, scalability, and operational complexity. * Set standards multiple teams adopt. Drive backend, reliability, and performance standards across Ads and adjacent teams, and build reusable services and patterns that cut duplication and accelerate development. * Drive engineering leverage. Lead significant refactoring, migration, and system-health work, and build shared infrastructure and patterns that improve the group's velocity and reliability. * Shape org-level technical direction. Define and deliver multi-quarter initiatives that shape Ads-org direction and influence org-level priorities, and carry technical direction for the group when needed. * Solve high-ambiguity, team-spanning problems. Resolve complex reliability, performance, and scalability problems that span multiple teams, and partner across Ads, Platform, Product, Data, and ML to align investment and surface misalignments early. * Raise the engineering bar across teams. Mentor senior engineers across boundaries, lead technical design reviews, and establish practices for distributed systems, performance, reliability, and operational readiness that other teams adopt. In your Toolbox (Minimum Requirements): * Proven track record designing, building, and operating distributed backend systems at significant production scale, with demanding throughput, latency, availability, and reliability requirements. * Deep understanding of distributed systems: partitioning, replication, consistency, caching, concurrency, asynchronous processing, failure isolation, and coordination. * Strong track record diagnosing performance and scaling problems across applications, databases, caches, queues, networks, and infrastructure. * Strong expertise in API design, service boundaries, event-driven architectures, and data-intensive systems (streaming, messaging, distributed stores, caching). * Demonstrated ownership of architecture for complex distributed systems, including scalability planning, performance optimization, failure modes, and long-term evolution. * Experience building highly reliable production systems with comprehensive observability: metrics, tracing, structured logging, alerting, capacity planning, and incident response. * Experience making architectural decisions involving scalability, reliability, latency, consistency, operational cost, complexity, and developer-productivity tradeoffs. * Ability to independently translate ambiguous product and business requirements into robust backend designs with clear technical and operational tradeoffs. * Org-level influence beyond direct ownership: standards adopted by multiple teams, architecture for company-wide programs, and mentoring senior engineers across boundaries. * Track record of defining and delivering multi-quarter, cross-team initiatives that shaped org direction and resolved high-ambiguity problems. * Experience leading significant refactoring, migration, or system-health work that improved a team or group's velocity and reliability. * Fluency in modern backend and infrastructure ecosystems such as Kubernetes, event streaming, distributed data stores, cloud infrastructure, CI/CD, and observability tooling. Nice to haves/Bonus Points (Preferred Requirements): * Direct experience building or scaling advertising, ad-serving, auction, marketplace, recommendation, or other real-time decisioning systems. * Familiarity with advertising concepts such as targeting, pacing, bidding, frequency management, attribution, incrementality, and measurement. * Experience operating at very high request rates with strict tail-latency requirements. * Experience designing multi-region or highly available distributed systems and planning for traffic growth, regional failures, and capacity constraints. * Experience building backend infrastructure that supports real-time ML inference, ranking, recommendation, targeting, or personalization. * Demonstrated success improving system throughput, latency, reliability, or infrastructure efficiency at significant production scale. * Strong judgment about distributed systems complexity, including when sophisticated patterns are necessary and when simpler designs scale further and operate more reliably. * Prior Staff-level experience driving architectural direction across multiple teams, services, or product domains. Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. Discover our benefits and how our employees live rewarded at https://fetch.com/careers [https://fetch.com/careers].

Design, build, and maintain backend Python services and Svelte frontend features for an analytics platform, owning architecture and collaborating cross-functionally. | At least 4 years fullstack experience with strong Python and modern frontend framework skills, plus distributed systems knowledge and independent project leadership. | Meet Core Services - Labs Core Services owns the systems the rest of Fetch builds on: developer experience, the core domains behind catalog, e-receipts, and fraud, and the AI platform work that is changing how the company operates. Our teams are small relative to the number of teams depending on what we ship, which shapes how we make decisions and where we hold a high bar. Labs is the AI collective inside Core Services, spanning innovation, automation, and enablement. Our job is to make AI genuinely usable inside Fetch: agentic systems that do real work, the infrastructure those agents run on, and the products that put them in front of the people who need them. This role sits on the pack focused on agentic analytics. The engineers here come from a mix of backgrounds — product and platform engineering, ML, and data. Deep AI experience is not a prerequisite for this role; strong product engineering judgment is, and there's real AI depth available to anyone who wants to grow into it. What we consistently care about is adoption. About the role You'll join the team that builds FAST, Fetch's internal AI analytics platform. FAST puts an analytics agent in front of business users so they can answer real data questions in plain language instead of waiting in a queue for an analyst. It's also a product that has to earn the trust of people who will not tolerate a wrong number. This is a fullstack role centered on the product around the agent. You'll build and own new features, new integrations, and the services and interfaces that turn a capable agent into something people rely on day to day. The work spans the stack but leans towards backend. We're a small team, and you'll own the features you ship. Engineers here upskill one another across domains, and AI-assisted workflows have made that ramp faster than it has ever been. You'll work alongside fullstack and ML engineers building a product that serves Fetch. Over time, and depending on where the platform goes, there's a path into the agent layer itself: evals, capability expansion, and the accuracy work that determines whether any of this succeeds. This is a full-time role that can be held from one of our US offices or remotely in the United States. What you’ll do at Fetch (Role Responsibilities):  * Design, build, and ship product features across the FAST platform, with the majority of your work in Python services and APIs. * Own backend-dominant fullstack work end to end, including the Svelte frontend surfaces that expose it. * Build the data models, integrations, and service architecture that turn a working agent into a product people rely on. * Improve FAST's reliability, maintainability, and architecture. * Raise the bar on backend and product engineering craft within the team through code review, design discussion, and hands-on pairing. * Bring clear tradeoff thinking to design and architecture decisions, and turn ambiguous product needs into concrete implementation plans. * Improve how the team ships, including where AI-assisted workflows meaningfully improve quality and speed. In your Toolbox (Minimum Requirements): * 4+ years of hands-on fullstack engineering experience in a medium to large engineering environment. * Strong backend experience, ideally in Python. * Working experience with modern frontend development and the ability to contribute confidently to Svelte or a comparable framework. * Comfort owning work across the stack: product features, service integration, and the implementation details in between. * Solid grounding in distributed systems or systems-level engineering concepts. * Strong written and verbal communication, including the ability to explain a tradeoff to someone who doesn't share your context. * Demonstrated ability to work independently, navigate ambiguity, and drive work to completion without every task assigned. * Track record of collaborating effectively across backend, frontend, and machine learning disciplines. * Interest in using AI tools and agentic workflows to improve engineering speed, quality, and maintainability. Nice to haves/Bonus Points (Preferred Requirements): * Experience building real-time or near-time OLAP applications * Production experience with Svelte, or with another TypeScript framework. * Experience building products on top of LLMs or agentic systems. * Exposure to data, analytics, BI, or experimentation tooling. * Experience with Go. * Experience on teams that balance product delivery against platform evolution. Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $162,198 - $190,821. Discover our benefits and how our employees live rewarded at https://fetch.com/careers [https://fetch.com/careers].

Lead AI and automation projects, coordinate cross-functional teams, and improve workflows for scalable AI operations. | Requires 4+ years managing AI systems and projects, proficiency with AI tools and project management software. | About the Role: At Fetch, we're building AI and automation systems that make our work smarter, faster, and more scalable. The AI Operations team is the human power behind that mission — ensuring our AI models, automations, and LLM-powered workflows deliver quality, reliability, and measurable business impact. As a Project Manager, AI Operations, you'll own complex projects and defined programs that support Fetch's AI and automation initiatives. You'll translate business objectives into operational plans, coordinate execution across teams, proactively manage risks and dependencies, and drive measurable outcomes within your area of responsibility. You'll partner closely with stakeholders across AI Operations, Fetch Labs, Sales, Implementation, GTM, and SMaC (Scan, Match & Catalog) to ensure work remains aligned, scalable, and effective. This role is ideal for someone who excels at bringing structure to complex initiatives, improving operational processes, and driving results in fast-moving environments. This is a full-time role that can be held from one of our US offices or remotely in the United States. Role Responsibilities:  * Own complex projects and programs: Lead large-scale projects and defined programs across Fetch's AI and automation initiatives from planning through execution, ensuring deliverables, timelines, and success metrics are achieved. * Translate business goals into execution plans: Convert established business priorities into actionable project plans, milestones, workflows, and operating processes. * Drive AI evaluation programs: Shape and sequence a portfolio of evaluation work, setting priorities across projects and grounding program plans in a real understanding of the eval lifecycle. * Set the bar for AI-native ways of working: Use AI and automation tools natively, and define how the team applies them to plan, coordinate, and communicate at program scale. * Drive cross-functional execution: Coordinate stakeholders across multiple teams, manage dependencies, and ensure work progresses efficiently toward shared objectives. * Manage risk and remove obstacles: Identify project and program risks, anticipate where evaluation efforts will strain on capacity, dependencies, or methodology maturity, and resolve issues before they affect delivery, quality, or outcomes. * Improve operational effectiveness and consistency: Design and implement workflow improvements, SOPs, documentation, templates, and tracking mechanisms that make execution more efficient, scalable, and repeatable. * Use data to guide decisions: Define and track project metrics, evaluate outcomes, and use insights to recommend improvements and inform execution decisions. * Partner on AI-enabled solutions: Work with Automation Specialists, AI Operations leaders, and technical teams to identify opportunities where automation and AI can improve operational performance. * Share expertise and support team development: Serve as a resource for Project Coordinators and Senior Project Coordinators by sharing knowledge, providing guidance, and reinforcing operational best practices. INDIVIDUALS WHO ARE SUCCESSFUL IN THIS ROLE ARE: * Operational Leaders: You take ownership of complex projects and programs, ensuring successful outcomes while balancing competing priorities and constraints. * Systems Thinkers: You understand how processes, teams, and dependencies connect, and proactively identify opportunities to improve how work gets done. * Cross-Functional Collaborators: You build strong relationships across teams and effectively align stakeholders around shared goals. * Data-Driven Problem Solvers: You use data, operational knowledge, and sound judgment to identify risks, evaluate tradeoffs, and improve outcomes. * Trusted Experts: You are recognized as a reliable resource within your domain and help others navigate complex operational challenges. * AI-Enabled Operators: You leverage AI tools and automation opportunities to improve efficiency, quality, and scalability. Minimum Requirements: * 4+ years of experience with a strong working understanding of how LLMs, evaluations, and AI systems function across a portfolio, enough to drive program strategy and navigate ambiguity independently. * Native, day-to-day use of AI and automation tools (e.g., ChatGPT, Claude, or similar platforms), and the ability to raise the team's fluency around them. * Experience managing complex projects, programs, or operational initiatives with multiple stakeholders and dependencies. * Ability to navigate ambiguity, solve operational challenges, and make sound decisions independently. * Proven track record of managing timelines, risks, priorities, and deliverables across cross-functional teams. * Strong written and verbal communication skills with the ability to effectively partner across teams. * Proficiency with project management, reporting, and collaboration tools (e.g., Asana, Airtable, or similar platforms). INDIVIDUALS WHO ARE SUCCESSFUL IN THIS ROLE ARE: * Operational Leaders: You take ownership of complex projects and programs, ensuring successful outcomes while balancing competing priorities and constraints. * Systems Thinkers: You understand how processes, teams, and dependencies connect, and proactively identify opportunities to improve how work gets done. * Cross-Functional Collaborators: You build strong relationships across teams and effectively align stakeholders around shared goals. * Data-Driven Problem Solvers: You use data, operational knowledge, and sound judgment to identify risks, evaluate tradeoffs, and improve outcomes. * Trusted Experts: You are recognized as a reliable resource within your domain and help others navigate complex operational challenges. * AI-Enabled Operators: You leverage AI tools and automation opportunities to improve efficiency, quality, and scalability. Preferred Requirements: * Experience in AI, automation, technology, or operations-focused environments. * Experience designing or improving workflows, processes, or operational systems. * Experience partnering with technical teams, engineers, data scientists, or automation specialists. * Project management certification (CAPM, PMP, Agile, Scrum, or equivalent).   Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is [$86,000 - $100,000]. Discover our benefits and how our employees live rewarded at https://fetch.com/careers [https://fetch.com/careers].