Ferrellgas

The AR Shared Services Support Specialist handles aging balances of customers on Credit Hold Past Due and resolves cash application issues. This role involves direct communication with customers to address inquiries and troubleshoot payment application issues. | A High School Diploma or equivalent experience is required, along with at least 1 year of related experience. Strong analytical skills, attention to detail, and proficiency in Microsoft Office applications are essential. | Overview Ferrellgas is seaking out a Accounts Receivable Shared Services Support Specialist to join the Finance team! The AR Shared Services Support Specialist role is responsible for identifying accounts with an aging balance, specifically focusing on Auto Fill customers who are on Credit Hold Past due and have a Delivery date within the next 30 days. Benefits Medical, Dental & Vision Company provided STD, LTD, Life, & AD&D Flexible Spending Account (FSA) Health Savings Account (HSA) 401(k) with company match Paid Time Off (PTO) Employee Stock Ownership Plan (ESOP) Wellness Program Parental Leave Benefit Tuition Reimbursement Employee Referral Program Responsibilities Within a team environment, handles aging balances of customer’s that are on Credit Hold Past Due. Researches and resolves cash application issues. Handles customer correspondence related to Credit Hold Past Due. May require direct communication with customers to resolve. Responds to customer inquiries regarding any payment application issue. Handles outbound calls to customers regarding their Credit Hold Past due status. Troubleshoots and produces quick resolution. Maintain a high level of professionalism and customer service while communicating with internal and external stakeholders. In addition to the responsibilities listed above, the Accounts Receivable Shared Services Support Specialist may be assigned other duties as necessary or requested by the management team Qualifications High School Diploma or equivalent experience required 1+ years’ related experience. High attention to detail and ability to work in a fast-paced environment. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Familiarity with running reports and analyzing data. Ability to navigate through customer databases and understand customer account information. Previous experience in collections or a related field is preferred. Proficiency in using case management systems or customer relationship management (CRM) software is a plus. Ability to prioritize tasks and meet deadlines. Salesforce/PeopleSoft experience preferred. Proficiency in Microsoft Office applications (Word, Excel). Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States Applicants must not now, or any time in the future, require sponsorship for an employment visa. Why work for Ferrellgas? We pride ourselves in providing the best customer service in the propane industry. Ranked consistently as one of the top propane suppliers in the country, Ferrellgas is in the business of providing meaningful moments. Memories full of warmth, dependability you can trust, and outcomes you had only dreamed possible

Handle urgent after-hours Customer Care calls for Kansas territory during evenings, weekends, and holidays. Provide exceptional service through both inbound and outbound communications for Ferrellgas and Blue Rhino customers. | High School Diploma or equivalent is required along with 1 or more years of customer service experience. Exceptional customer service and negotiation skills are essential, along with proficiency in Microsoft Office. | Overview We’re seeking a remote Seasonal Customer Service Specialist to join our team! In this role, you’ll handle urgent after-hours Customer Care calls for our Kansas territory during evenings, weekends, and holidays. You’ll provide exceptional service through both inbound and outbound communications for Ferrellgas and Blue Rhino customers. Must have reliable internet to work from home. As a key point of contact, you’ll work closely with internal teams and external customers to deliver a top-notch experience and help drive growth. This position offers the opportunity to showcase your skills and make a meaningful impact—both for the customers you assist and for our company as a whole. Benefits 401 (K) with generous company match Paid Time Off (PTO) Paid training Employee Stock Ownership Plan (ESOP) Responsibilities Answering phones, chat, social media, or email in a polite, courteous, and professional manner. Works with customers daily to sustain and improve business relationships. Ask probing questions to identify customer issues or concerns. Ensures accurate account maintenance and updating of account information. Uses next call avoidance technique to mitigate future questions. Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers. Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. Supports the set-up of new customer accounts. Meet or exceed minimum performance standards outlined in company policy. Qualifications High School Diploma or equivalent. 1 or more year(s) of customer service experience. Exceptional customer service and negotiation skills. Strong organizational skills with typing and data entry experience. Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers. Proficient in Microsoft Office including Excel, Word, and Access. Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Design, develop, test, and maintain complex software applications while leading project teams and managing project documentation and schedules. | Bachelor's degree in computer science or related field, 7+ years in information systems development, 5+ years designing systems, 2+ years leading Agile projects, proficiency in multiple programming languages and DevOps tools, and US work authorization. | Overview Ferrellgas is looking for a Senior Systems Analyst to join the team! Under general direction, this position formulates and defines specifications for complex operating software programming applications and modifies/maintains existing applications. The incumbent is also responsible for designing, coding, testing, debugging and documenting programs. Typically requires a bachelor’s degree in computer science, MIS, or other I/T related degree and 7+ years’ experience in information systems development. Benefits: Medical, dental, and vision plans 401(k) retirement plan with generous company match Employee Stock Ownership Plan (ESOP) Paid holidays, sick leave, and vacation Wellness program Tuition reimbursement program Remote work environment Responsibilities Develops new information systems / web applications. Maintains and supports existing information systems. Leads design meetings, reviews meetings, and other project team meetings. Acts as business function reviewer for team members in reviews. Monitors system and applications. Leads meetings with users, including requirements gathering, sign-off, and implementation meetings. Provides assistance and guidance to programmers and analysts on the team. Ensures that systems produced by the team are efficient, robust, and meet the ultimate requirements of the users. Produces project documentation according to department standards. This includes User Requirements, Technical Design, Program Narratives, Testing, and Release documentation. Creates project plans and manages the projects to completion. Ensures adherence to project schedule, timely response, resolution of issues, and meet cost estimates. Assists team members by guiding them through the standard development procedures. Where procedures are not clearly defined or non-existent, helps to develop clearly defined procedures. Ensures systems are tested thoroughly before submission to Q/A. On-call duties as needed. Qualifications Bachelor’s degree in computer science, MIS, or other I/T related degree. 7+ years’ experience in information systems development. 5+ years’ experience designing new systems or enhancements. 2+ years’ experience supervising programmers or leading projects with multiple developers in an Agile environment. Proficiency in multiple application programming languages (C#, JQuery, JavaScript, ASP.Net, Entity Framework (up through Core 2.1), VB.Net, Frontend Frameworks (Bootstrap, Angular), T-SQL, Powershell). Good understanding of web service protocol such as SOAP, RESTful and API design. Working knowledge of DevOps tools within a source-controlled environment such as: Visual Studio, TFS/Azure DevOps, Git, TeamCity, Octopus Deploy, etc. Experience with CICD pipeline (Building and Maintaining the pipeline). Experience working in a test-driven development environment. Working knowledge of Content Management System (Kentico a plus). Good knowledge of relational database design principles. Basic knowledge of project planning and project management. Good interpersonal skills and ability to manage conflicting demands and problems. Good written and verbal communication skills. Good knowledge of Windows Server operating systems. Working knowledge of IIS. Ability to work with non-technical people, translating business needs into user requirements, and technical design documents. Experience with Dell Boomi, box.com, AWS, and Kentico CMS. Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States Applicants must not now, or any time in the future, require sponsorship for an employment visa. Why work for Ferrellgas? We’re so much more than a company that consistently ranks among the nation’s largest propane retailers. We’re also a company that strives to provide the very best propane service in each of the hundreds of communities we serve across the United States. Ferrellgas has been recognized by Forbes as one of the Best Employers in America. For more information about the company culture, visit our Life at Ferrellgas page. If you’re interested in being a part of a winning company, join the Ferrellgas team today!

The Customer Service Specialist is responsible for providing exceptional customer service through inbound and outbound communications. This role involves working with both internal and external customers to ensure a high-quality customer service experience. | Candidates must have a high school diploma or equivalent and at least one year of customer service experience. Exceptional customer service and negotiation skills, along with proficiency in Microsoft Office, are required. | Overview Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you! We are looking for a Remote Part-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large. Our Remote Customer Service Specialists must be willing and able to report to their local office as needed, dependent on business need. Benefits 401 (K) with generous company match Paid Time Off (PTO) Paid training Employee Stock Ownership Plan (ESOP) Propane Discounts Responsibilities Answering phones, chat, social media, or email in a polite, courteous, and professional manner. Works with customers daily to sustain and improve business relationships. Ask probing questions to identify customer issues or concerns. Ensures accurate account maintenance and updating of account information. Uses next call avoidance technique to mitigate future questions. Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers. Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. Supports the set-up of new customer accounts. Meet or exceed minimum performance standards outlined in company policy. Qualifications High School Diploma or equivalent. 1 or more year(s) of customer service experience. Willingness to report to local office if needed, dependent on business need. Exceptional customer service and negotiation skills. Strong organizational skills with typing and data entry experience. Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers. Proficient in Microsoft Office including Excel, Word, and Access. Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. Applicants must not now, or any time in the future, require sponsorship for an employment visa. Preferred Remote Qualifications: Windows 10 computers or higher operating system Computer must have 8GB of ram but preferably 16GB Hard wired to the modem is preferred Minimum cable, or DSL speeds of 100MB with 10MB upload speed The use of hotspots of any type are not stable, or suitable from any internet provider. Apple computers can be utilized, but nothing lower than 14.0 (High Sierra OS). Use of dual monitors is preferred but not required.

Answer and resolve urgent after-hours customer care calls, handle emergency calls, perform data entry, and support customers via phone, email, and chat. | High school diploma or equivalent, 1+ year customer service experience, strong organizational and communication skills, proficiency in Microsoft Office, and legal authorization to work in the US. | Overview: Join our dynamic team as you answer and resolve urgent after-hours Customer Care calls during evenings, weekends, and holidays, making a meaningful impact on our customers' experiences. Enjoy the flexibility of working from home, with the necessary requirement of a high-speed internet connection (non-satellite). We prefer candidates with a college degree, but we will also consider those with 5 – 7 years of equivalent supervisory experience in a Call Center environment. Benefits • 401 (K) with generous company match • Paid Time Off (PTO) • Paid training • Employee Stock Ownership Plan (ESOP) • Propane Discounts Responsibilities: • Answers and resolves urgent-emergency calls. • Ability to work in multiple systems. • Meet the goals of the team to include quality and productivity standards. • Serves as a customer advocate and records customer feedback in Sales Force, People Soft or any necessary support systems. • Handles and follow up on emergency calls in an efficient and timely manner. • Acts as a helpful resource for customers via phone, email, and chat, responding to customer inquiries in a timely and accurate manner and through completion. • Works towards automating manual tasks by recommending process improvements. • Work in tandem with other team members remotely. • Emanates a positive attitude; ability to support the changes of the business. • Works in a fast-paced environment with seasonal business and high-volume peak times of the year. • Demonstrates high levels of reliability and integrity. • Assists other departments by completing various data entry tasks. • Outbound calls to ensure that orders are fulfilled in a timely manner. Qualifications: • High School Diploma or equivalent. • 1 or more year(s) of customer service experience. • Exceptional customer service and negotiation skills that empower our team to delight customers at every interaction. • Strong organizational skills with typing and data entry experience. • Excellent written and verbal communication skills with a strong emphasis on fostering teamwork and building positive relationships with both colleagues and customers. • Proficient in Microsoft Office including Excel, Word, and Access. • Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. • Applicants must not now, or any time in the future, require sponsorship for an employment visa.