Ferrellgas

Provide exceptional service via multiple channels to resolve customer issues and maintain business relationships. | Requires high school diploma and at least one year of customer service experience with proficiency in Microsoft Office and strong communication skills. | Overview Ferrellgas was recently recognized by Newsweek as one of America’s Most Trustworthy Companies for 2025 — and that trust starts with our people. We’re currently hiring a Full-Time Customer Service Specialist. In this role, you’ll provide exceptional service through both inbound and outbound communications. This position is remote, however we would prefer to hire within the Tri-state area (Rhode Island, Massachusetts, Connecticut), OR (Indiana, Ohio, Michigan). You’ll support customers and work closely with internal teams to ensure high-quality experience, while helping drive business growth. As part of a company focused on delivering exceptional service and value to our customers, your impact will matter - both to your team and our organization. Your talent and dedication won’t go unnoticed - here, your impact matters. Why You’ll Love Working Here At Ferrellgas, we’re committed to supporting our team with benefits that promote health, financial security, and personal growth: Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA) Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support Employee Perks: Referral program, employee discount programs, and propane savings Responsibilities Answering phones, chat, social media, or email in a polite, courteous, and professional manner. Works with customers daily to sustain and improve business relationships. Ask probing questions to identify customer issues or concerns. Ensure accurate account maintenance and updating of account information. Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers. Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. Support the set-up of new customer accounts. Meet or exceed minimum performance standards outlined in company policy. Qualifications High School Diploma or equivalent. 1 or more years of customer service experience. Exceptional customer service and negotiation skills. Strong organizational skills with typing and data entry experience. Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers. Proficient in Microsoft Office including Excel, Word, and Access. Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. Applicants must not now, or any time in the future, require sponsorship for an employment visa. Why Ferrellgas? At Ferrellgas we’re honored to be part of tight-knit communities across America and thousands of customers’ lives. From our nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve. Hear from our current employees and discover the people behind Ferrellgas: Employee Testimonials Ready to take the next step in your career? Apply today and be part of our growing team!

Answer and resolve urgent after-hours customer care calls, handle emergency calls, perform data entry, and support customers via phone, email, and chat. | High school diploma or equivalent, 1+ year customer service experience, strong organizational and communication skills, proficiency in Microsoft Office, and legal authorization to work in the US. | Overview: Join our dynamic team as you answer and resolve urgent after-hours Customer Care calls during evenings, weekends, and holidays, making a meaningful impact on our customers' experiences. Enjoy the flexibility of working from home, with the necessary requirement of a high-speed internet connection (non-satellite). We prefer candidates with a college degree, but we will also consider those with 5 – 7 years of equivalent supervisory experience in a Call Center environment. Benefits • 401 (K) with generous company match • Paid Time Off (PTO) • Paid training • Employee Stock Ownership Plan (ESOP) • Propane Discounts Responsibilities: • Answers and resolves urgent-emergency calls. • Ability to work in multiple systems. • Meet the goals of the team to include quality and productivity standards. • Serves as a customer advocate and records customer feedback in Sales Force, People Soft or any necessary support systems. • Handles and follow up on emergency calls in an efficient and timely manner. • Acts as a helpful resource for customers via phone, email, and chat, responding to customer inquiries in a timely and accurate manner and through completion. • Works towards automating manual tasks by recommending process improvements. • Work in tandem with other team members remotely. • Emanates a positive attitude; ability to support the changes of the business. • Works in a fast-paced environment with seasonal business and high-volume peak times of the year. • Demonstrates high levels of reliability and integrity. • Assists other departments by completing various data entry tasks. • Outbound calls to ensure that orders are fulfilled in a timely manner. Qualifications: • High School Diploma or equivalent. • 1 or more year(s) of customer service experience. • Exceptional customer service and negotiation skills that empower our team to delight customers at every interaction. • Strong organizational skills with typing and data entry experience. • Excellent written and verbal communication skills with a strong emphasis on fostering teamwork and building positive relationships with both colleagues and customers. • Proficient in Microsoft Office including Excel, Word, and Access. • Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. • Applicants must not now, or any time in the future, require sponsorship for an employment visa.