FedEx Office

Manage and grow a retail store, lead and develop staff, ensure operational excellence, and meet financial targets. | High school diploma or GED, 4+ years retail experience including 3+ years supervisory, proficiency in Microsoft Office. | Relocation assistance available (eligibility and benefit details determined per company policy) POSITION SUMMARY: The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office’s largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence and leading, developing and coaching your direct reports. Your leadership and passion for results allows the store team to provide solutions to our customers and reach the store financial goals. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) • Understand and model FedEx Office values to customers and team members • Regularly spend time building and inspiring high performing teams by using FedEx Office tools, resources, effective judgment and decision-making in the selection, training, development, retention and performance management of your people • Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs • Regularly work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers • Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience • Take ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation • Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets • Regularly practice independent judgment, self-management and effective decision-making in the performance of daily job duties including accounts receiveable, inventory reports, daily sales recaps and bank deposits • Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing store leaders and other team members • Share ideas and use Quality Improvement tools in order to improve the business MINIMUM QUALIFICATIONS AND REQUIREMENTS: • Bachelor’s Degree preferred • Minimum High School or GED • 4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience • Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: • Ability to stand and/or to move about the store to manage the daily operations • Ability to move and lift 55 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities • Ability, on a consistent basis, to work within the appropriate level of independence • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position MINIMUM QUALIFICATIONS AND REQUIREMENTS: • Bachelor’s Degree preferred • Minimum High School or GED • 4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience • Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel ESSENTIAL FUNCTIONS: • Ability to stand and/or to move about the store to manage the daily operations • Ability to move and lift 55 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities • Ability, on a consistent basis, to work within the appropriate level of independence • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. • Applies Quality concepts presented at training during daily activities. • Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law. For more information, click here.

Oversee store operations, manage staff, ensure customer satisfaction, and handle administrative tasks. | High school diploma, 1+ year supervisory experience, ability to lift 55 pounds, effective communication skills. | POSITION SUMMARY: Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) • Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers • Evaluates the efficiency and productivity of team members in creating positive customer experiences • If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction • Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment • Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered • Provides training and development of team members on assigned shifts by monitoring goals and providing feedback • Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members • Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards • Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed • Oversees shipping related services and activities • Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives • Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls • Assists Store Manager in review and transmission of payroll and daily close out of POS • Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls • All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High School diploma or equivalent education • 1+ year of related experience, prior supervisory experience preferred ESSENTIAL FUNCTIONS: • Ability to stand during entire shift, excluding meal and rest periods • Ability to move and lift 55 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to work with minimal supervision • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. • Applies Quality concepts presented at training during daily activities. • Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here. Employment Type: FULL_TIME

Assist customers, operate retail equipment, stock supplies, and process transactions in a retail store. | High school diploma or equivalent, good communication skills, ability to lift 50 pounds, and ability to work in a fast-paced environment. | This position generally works 18-25 hours per week. POSITION SUMMARY: The Part-Time Store Associate is an entry level, part-time position that will work at FedEx Office’s retail stores. The Part-Time Store Associate is knowledgeable in FedEx Office’s retail and shipping products and will work primarily in these areas to consistently deliver a positive customer experience. The Part-Time Store Associate will utilize consultative skills to anticipate customer’s need, suggest alternatives and provide solutions. The Part-Time Store Associate will operate and maintain a variety of equipment in the Self-Service and Retail zones of the store, move boxes, stock materials and complete assigned tasks based on priority. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People • Follows instructions of supervisor and assist other Team Members in performing limited store functions • Understands and models the Purple Promise to make every FedEx experience outstanding Service • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels • Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need • Ensures all customer problems are resolved quickly and to the satisfaction of the customer • Maintains a safe, clean and orderly retail Store Profit • Ensures confidentiality of customer data and careful handling of documents, media, and packages • Assists with processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change • Cleans and stocks all retail Store printing and shipping equipment and supplies to provide optimal performance and availability • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage • Takes preemptive action to prevent errors and waste • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures Self-Management • Performs multiple tasks at the same time • Looks for opportunities to improve knowledge and skills within the retail Store • Adheres to all FedEx Office standards, as outlined in the Team Member Handbook • All other duties as needed or required of the position MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High school diploma or equivalent education • Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: • Ability to stand during entire shift, excluding meal and rest periods • Ability to move and lift 50 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to work with minimal supervision • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. • Applies Quality concepts presented at training during daily activities. • Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law. For more information, click here.

Oversee mailroom operations, manage staff, ensure compliance, and improve processes. | High school diploma, 2+ years supervisory experience, familiarity with logistics and mail equipment, proficiency in MS Office. | POSITION SUMMARY: The Mail Services Manager will be located onsite at the customer location and is responsible for overseeing all mailroom operations at a client corporate site, ensuring service excellence, compliance with performance standards, and efficient day-to-day management of staff, workflows, and client communications to the National Operations Manager and/or Client, as defined. This role acts as the primary point of contact between FedEx Office and the client for all mail-related services, creating a consistent and positive customer experience. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) • Manage daily mailroom operations, including incoming/outgoing mail, shipping/receiving, interoffice delivery, and digital mail workflows • Lead a team of mailroom staff: hiring, training, scheduling, and performance management • Serve as the primary liaison with the National Operations Manager and/or Client for all mailroom services, resolving issues and ensuring satisfaction • Implement continuous improvement processes to increase efficiency, reduce costs, and improve quality • Ensure compliance with all corporate and client security protocols, confidentiality policies, and safety standards • Manage inventory of mailroom supplies and equipment; coordinate maintenance and vendor services as needed • Prepare regular reports on volume, productivity, and performance for both internal and client stakeholders • Lead a team of mailroom staff, including hiring, training, performance evaluation, and scheduling • Ensure strict compliance with financial regulations (e.g., GLBA, FINRA, SEC, SOX), company policies, and client confidentiality requirements as needed • Serve as the main point of contact for the client regarding mailroom services, respond to and resolve escalations in a professional and timely manner • Oversee maintenance of mailroom solutions, including scanning, indexing, secure electronic distribution, audit logging and other solutions as needed • Monitor and report on service metrics, volumes, and SLAs; develop action plans to meet or exceed performance targets • Conduct regular quality assurance checks and audits to ensure document integrity and chain-of-custody protocols • Manage mailroom inventory, coordinate maintenance for mailing equipment, and liaise with vendors as necessary • Identify and implement process improvements that increase security, efficiency, and cost-effectiveness • Prepare detailed operational reports and participate in client and internal review meetings • Standard business hours with occasional need for early/late shifts depending on client need • All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High School diploma or equivalent education required, some college preferred • 2+ years supervisory or lead experience in a service or operations environment. • 2 + years program management or operations execution • 2+ years of account management / customer service experience for large client accounts • Experience with USPS, FedEx, and other logistics partners preferred • Experience with mailroom equipment and vendors (e.g., postage meters, envelope openers, barcode scanners) preferred • Intermediate proficiency in Microsoft Office (Outlook, Excel, Word) and mail tracking software • Strong organizational and time management skills • Effective communication skills, both verbal and written, with the ability to interact professionally with customers, vendors, and employees at all levels • Strong attention to detail, accuracy, and commitment to quality service • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. • Applies Quality concepts presented at training during daily activities. • Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law. For more information, click here.

Managing customer orders, operating equipment, coordinating store activities, and providing excellent customer service. | High school diploma or equivalent, 2+ years of specialized experience, excellent communication skills, physical ability to lift 55 pounds, and ability to work in a fast-paced environment. | POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) • Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers • Manages production flow to ensure all production orders are done right and on time • Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs • Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management • Sets up complex orders and performs multiple tasks at the same time • Responsible for ensuring quality during and after production process • Ensures communication among shifts • Coordinates pick-up and delivery of customer orders • May provide leadership to team members on an assigned shift • Assists in the training of store team members • Collates, sorts and organizes customer orders • Operates the Point of Sale terminal (POS), handles financial transactions and makes change • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits • Follows instructions of supervisors and assists other team members in performing store functions • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures • Secondary responsibility for coordination of all shipping related services and activities, to include: • Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services • Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels • All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High school diploma or equivalent education • 2+ years of specialized experience • Excellent verbal and written communication skills • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: • Ability to stand during entire shift, excluding meal and rest periods • Ability to move and lift 55 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to work with minimal supervision • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High school diploma or equivalent education • 2+ years of specialized experience • Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: • Ability to stand during entire shift, excluding meal and rest periods • Ability to move and lift 55 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to work with minimal supervision • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $17.75 - $20.85/hr Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. • Applies Quality concepts presented at training during daily activities. • Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law. For more information, click here.

Assist customers with printing, shipping, and retail services, operate equipment, and maintain store appearance. | High school diploma or equivalent, 6+ months of experience, strong communication skills, physical ability to lift 55 pounds. | POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People • Follows instructions of supervisors and assists other team members in performing store functions • Assists in the training of store team members Service • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs • Ensures all customer problems are resolved quickly and to the satisfaction of the customer • Takes complex customer orders using order systems and provides accurate pricing information • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents • Maintains a safe, clean and orderly retail Store Profit • Ensures confidentiality of customer data and careful handling of documents, media, and packages • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage • Takes preemptive action to prevent errors and waste • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management • Performs multiple tasks at the same time • Looks for opportunities to improve knowledge and skills within the retail Store • Able to operate with minimal supervision • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook • All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High school diploma or equivalent education • 6+ months of specialized experience • Excellent verbal and written communication skills • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: • Ability to stand during entire shift, excluding meal and rest periods • Ability to move and lift 55 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to work with minimal supervision • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High school diploma or equivalent education • 6+ months of specialized experience • Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: • Ability to stand during entire shift, excluding meal and rest periods • Ability to move and lift 55 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to work with minimal supervision • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. • Applies Quality concepts presented at training during daily activities. • Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here. Employment Type: FULL_TIME

Deliver excellent customer service, manage store activities including order taking, printing and shipping operations, maintain store cleanliness and safety, and assist in training team members. | High school diploma or equivalent, 6+ months of specialized retail/customer service experience, excellent communication skills, ability to perform physical tasks like lifting and standing for long periods, and ability to work independently in a fast-paced environment. | POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People • Follows instructions of supervisors and assists other team members in performing store functions • Assists in the training of store team members Service • Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs • Ensures all customer problems are resolved quickly and to the satisfaction of the customer • Takes complex customer orders using order systems and provides accurate pricing information • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents • Maintains a safe, clean and orderly retail Store Profit • Ensures confidentiality of customer data and careful handling of documents, media, and packages • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage • Takes preemptive action to prevent errors and waste • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management • Performs multiple tasks at the same time • Looks for opportunities to improve knowledge and skills within the retail Store • Able to operate with minimal supervision • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook • All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High school diploma or equivalent education • 6+ months of specialized experience • Excellent verbal and written communication skills • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: • Ability to stand during entire shift, excluding meal and rest periods • Ability to move and lift 55 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to work with minimal supervision • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High school diploma or equivalent education • 6+ months of specialized experience • Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: • Ability to stand during entire shift, excluding meal and rest periods • Ability to move and lift 55 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to work with minimal supervision • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. • Applies Quality concepts presented at training during daily activities. • Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law. For more information, click here.

Provide employee relations guidance, conduct investigations, advise managers on HR policies and performance management, analyze HR metrics, and support HR initiatives aligned with business goals. | Bachelor’s degree or equivalent, 5+ years HR experience with advisor-level responsibility, strong communication and conflict resolution skills, advanced computer proficiency, and knowledge of employment law and HR policies. | POSITION SUMMARY: The Human Resources Advisor (HRA) provides a broad range of employee relations guidance, working as part of a proactive, consultative and responsive Human Resources (HR) team. This position will deliver expert, balanced, business and team member-focused HR solutions and recommendations on a variety of employee relations topics, to include team member relations, retention, performance management and HR policies. This position collaborates with their managers to ensure HR initiatives are directly aligned with the business goals and opportunities. HRAs are expected to make contributions that positively impact our company results by analyzing data to identify key people trends that influence our People-Service-Profit (PSP) Philosophy. While this is a remote position, the successful candidate must reside in the Sacramento, CA or Bay Area. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform and is not intended to be all-inclusive) EMPLOYEE RELATIONS • Determines the appropriate course of action and next steps to team member inquiries, informal and formal complaints and third party action. • Facilitates communication among team members and/or management by providing guidance and consultation regarding problem-solving, dispute resolution, policy and procedural clarification, regulatory compliance, litigation avoidance and strives to resolve internal conflict through appropriate conflict management and mediation techniques. • Perform thorough investigations by gathering and analyzing data, conducting interviews and performing activities to capture all facts related to assigned complaint, charges or identified issues; maintaining organized files and accurate records to include in-depth investigation notes, supporting documentation, summaries and rationale for recommendation. • Effective ADA case management; including document management, team member and management interaction and consultation, timely and responsive date management and balancing the needs of the team member and the business in the job-related accommodation. ADVISOR ROLE • Advise and educate managers on proper use of performance management and the performance counseling process; with an emphasis on consistency, situational leadership, process management, effective communication and coaching with team members and effective decision-making. • Analyze critical HR metrics and data, in conjunction with business performance data, to identify areas which may be impacting the business. Collaborate with the business leader to conduct root cause analysis for improvement, build and implement solutions, and evaluate results. • Partner with managers to educate and advise on Human Resources policies and processes with an emphasis on consistent application and alignment with business and organizational goals. Support company and local retention initiatives based on analysis of HR-related metrics and impact to the business. Work with managers on root cause analysis and advise on possible solutions or ideas. • Provide/deliver a pro-active approach to work and problem solving, including the ability to identify and deal with issues as they occur • Build and maintain relationships, via the ability to earn trust, build credibility, and demonstrate a high level of personal integrity, ethics and confidentiality • Understand ownership of the issue and consult and provide education and information to key decision-makers with the ability to challenge with tact and diplomacy as needed • Be an enthusiastic team player with a strong drive to create a positive work environment • Act in a solutions-oriented manner; using available resources, experience and creativity to provide multiple solutions that balance the needs of the business with the care of our team members SUPPORT HUMAN RESOURCES INITIATIVES • Promote and manage implementation/completion of corporate driven HR programs and initiatives • Make recommendations for improvements in processes and practices as part of the QDM process • Appreciate and advocate for diversity in the workplace and treat everyone in accordance to our People-Service-Profit culture • Conduct presentations and facilitate training on HR-related topics • Participate in special projects as assigned • All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: • Bachelor’s Degree or equivalent experience • 5+ years’ experience in Human Resources with advisor level responsibility • Excellent communication, persuasion, negotiation, conflict resolution and collaboration skills across all levels within the organization • Advanced computer skills, including experience with Microsoft programs (Word, Excel, PowerPoint, and Outlook) and other and HR business systems • HR certification, education and development preferred • Expertise in HR employee relations functions including but not limited to: employment law, investigation management, policy consultation, change management, retention, and performance management • Effective organizational skills with the ability to meet deadlines, manage multiple competing priorities, and maintain professionalism at all times • Communicate clearly and with influence (written, presentation, verbal) • Ability to support a multi-state, multi-departmental, remote workforce ESSENTIAL FUNCTIONS: • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to work within the appropriate level of independence • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $74,833.00-$101,000.00 Additional Details: LA County: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government. Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. • Applies Quality concepts presented at training during daily activities. • Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law. For more information, click here.

Lead and manage manufacturing plant operations, including team supervision, quality control, scheduling, and customer support. | High school diploma required, 2+ years manufacturing or quality control experience, supervisory experience preferred, and ability to perform physical tasks. | POSITION SUMMARY: The Production Assistant Manager, Manufacturing is required to lead production in the Manufacturing Plant. Additionally, the Production Assistant Manager will assist the Operations Manager(s) and/or Senior/Plant Manager with all areas of plant business to include, decision making regarding customers, team members, operational issues, business planning, priority setting, creating staff schedules, team member performance, and compliance with company policies. The Production Assistant Manager, Manufacturing is also required, as needed, to perform all functions performed by the Production Operator, Manufacturing and Production Lead Coordinator, Manufacturing. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) • Manage facility in the absence of the Operations Manager and/or Senior/Plant Manager • Lead manufacturing plant business unit which involves supporting customers, managing team members, overseeing operational issues, monitoring and facilitating processes in all work streams including the production, quality check, and shipping processes • Interview job applicants, ensuring compliance of all company hiring policies; assist Operations Manager and/or Senior/Plant Manager with the hiring of team members • Plan, organize and direct the activities of team members • Evaluate the efficiency and productivity of team members by establishing performance standards and objectives and assist the Operations Manager and/or Senior/Plant Manager with conducting regular performance appraisals • Assist team members in goal setting and skill development • Provide feedback on disciplinary actions and administer performance counseling per the Performance Counseling Guide • Provide leadership on assigned shifts • Provide performance related feedback regarding team members to the Operations Manager(s) and/or Senior/Plant Manager • Provide training and coaching to team members on assigned shifts • Ensure that work produced by team members is in accordance with company standards • Ensure adequate inventory is available to produce requested orders • Responsible for ensuring quality by monitoring and complying with quality control procedures • Ensure cross shift communication • All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High school diploma or equivalent education • Bachelor’s degree preferred • 2+ years of high-volume manufacturing or quality control experience • 1+ year of related experience • Prior experience of FXO products & services offerings preferred • Commercial print environment experience preferred • Supervisory experience preferred • Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: • Ability to stand during entire shift, excluding meal and rest periods • Ability to move and lift 55 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability to work with minimal supervision • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: Must have experience with Dye Sublimation on large fabrics. Schedule: M-F 11am-7pm Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. • Applies Quality concepts presented at training during daily activities. • Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law. For more information, click here.

Lead store operations, supervise team members, ensure customer satisfaction, manage inventory and payroll, and assist the Store Manager in daily business activities. | High school diploma or equivalent, 1+ year related experience with supervisory skills, ability to perform physical tasks, and strong communication and leadership abilities. | POSITION SUMMARY: Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) • Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers • Evaluates the efficiency and productivity of team members in creating positive customer experiences • If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction • Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment • Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered • Provides training and development of team members on assigned shifts by monitoring goals and providing feedback • Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members • Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards • Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed • Oversees shipping related services and activities • Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives • Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls • Assists Store Manager in review and transmission of payroll and daily close out of POS • Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls • All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High School diploma or equivalent education • 1+ year of related experience, prior supervisory experience preferred ESSENTIAL FUNCTIONS: • Ability to stand during entire shift, excluding meal and rest periods • Ability to move and lift 55 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to work with minimal supervision • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. • Applies Quality concepts presented at training during daily activities. • Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law. For more information, click here.

Lead store business unit operations including team supervision, customer service, training, payroll, and quality control to ensure a positive customer experience. | High school diploma or equivalent with 1+ year related experience and supervisory experience preferred, ability to perform physical tasks and work in a fast-paced environment. | POSITION SUMMARY: Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) • Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers • Evaluates the efficiency and productivity of team members in creating positive customer experiences • If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction • Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment • Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered • Provides training and development of team members on assigned shifts by monitoring goals and providing feedback • Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members • Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards • Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed • Oversees shipping related services and activities • Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives • Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls • Assists Store Manager in review and transmission of payroll and daily close out of POS • Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls • All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High School diploma or equivalent education • 1+ year of related experience, prior supervisory experience preferred ESSENTIAL FUNCTIONS: • Ability to stand during entire shift, excluding meal and rest periods • Ability to move and lift 55 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to work with minimal supervision • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $20.30 - $24.84/hr Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. • Applies Quality concepts presented at training during daily activities. • Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here. Employment Type: FULL_TIME

Deliver excellent customer service in a retail environment by assisting customers, managing orders, operating printing and shipping equipment, and maintaining store operations. | High school diploma or equivalent, 6+ months of specialized experience, ability to stand and lift up to 55 pounds, and strong communication skills. | POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People • Follows instructions of supervisors and assists other team members in performing store functions • Assists in the training of store team members Service • Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs • Ensures all customer problems are resolved quickly and to the satisfaction of the customer • Takes complex customer orders using order systems and provides accurate pricing information • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents • Maintains a safe, clean and orderly retail Store Profit • Ensures confidentiality of customer data and careful handling of documents, media, and packages • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage • Takes preemptive action to prevent errors and waste • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management • Performs multiple tasks at the same time • Looks for opportunities to improve knowledge and skills within the retail Store • Able to operate with minimal supervision • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook • All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High school diploma or equivalent education • 6+ months of specialized experience • Excellent verbal and written communication skills • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: • Ability to stand during entire shift, excluding meal and rest periods • Ability to move and lift 55 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to work with minimal supervision • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High school diploma or equivalent education • 6+ months of specialized experience • Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: • Ability to stand during entire shift, excluding meal and rest periods • Ability to move and lift 55 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to work with minimal supervision • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. • Applies Quality concepts presented at training during daily activities. • Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law. For more information, click here.