FedEx Logistics

Assist in entry services activities, support team with daily tasks, and ensure accuracy in documentation and communication. | High school diploma or GED, 6 months of brokerage or transportation experience preferred, proficiency in MS Office, strong communication, organizational, and problem-solving skills, knowledge of customs regulations. | To assign, direct and audit departmental associates in the timely and accurate completion of all activities in the entry services department. Provides direction to the team members by answering questions on entry services issues. Assigns work activities to team members based on skill level. Resolves routine and complex issues relating to the team's day-to-day activities and provides guidance and training on new activities. Prepares reports daily and weekly on department activities. Controls the distribution of files and entries for review. Upon return, deletes entries which will not be submitted to customs from our submission statement. Resolves auto mailroom error reports. Assists entry services supervisor in evaluating associate's performance and development and recommends additional counseling or coaching as appropriate. Assists related department to ensure completion of the critical task. High school diploma/GED. Leadership and interpersonal skills required to effectively direct depart- mental activities. Good typing skills and mathematical ability are required to prepare entries, invoices and reconcile duty payment statements with U.S. Customs and the accounting department. Ability to communicate effectively is necessary to resolve problems with U.S. Customs, other departments and regional offices. Knowledge of entry services activities and task assignments is required to effectively conduct training. HS Diploma or GED required. 6 months of brokerage or transportation experience and/or customer service experience preferred. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required. Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Paid Training Provided. Preferred Qualifications: Shift: Monday-Friday 8:00am-4:30pm. ( Variable Remote) Location: 555 Riverwalk Parkway, Tonawanda, NY 14150 Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $15.50 - $21.20 USD per Hour Additional Details: FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840. Employment Type: FULL_TIME

Provide high-level regulatory training, handle government notices, and ensure compliance with customs regulations. | Bachelor's degree or equivalent, 4 years brokerage experience, broker's license, knowledge of customs regulations, strong organizational and communication skills. | Provide in-depth, high level training for internal and external customers as needed. Oversee the handling of government notices by team members for timely and accurate handling. Review, assist with or assign research projects completed by the department. Create reports and action plans based on department trend analysis and system data. Flex system creation, updates, reporting and analysis. Handle Liquidated Damages on behalf of the company and customers as needed. Provide impeccable customer service. Act as subject matter experts to provide guidance, education and answer questions to internal and external customers. Solicit and maintain all customs compliance documentation with customers. Must be able to handle confidential or sensitive information and projects. Work closely with other internal staff, departments, executive level management, customers and government agencies to deliver a high level of service to customers. Ensure all government and organizational policies are followed. Participate in customer, departmental and company meetings. Train team members as needed. Confirm receipt of government inquiries and ensure matter is resolved timely. Handles miscellaneous clerical functions for Regulatory department. Handles complex regulatory functions that include but are not limited to CF28s, CF29s, seizure notices, redelivery notices, FDA registrations, etc. Review quality referral disputes for accuracy as an impartial mediator. Monitor and update miscellaneous Regulatory owned reporting. Brokerage system maintenance resulting from government updates. Review company procedures for accuracy and ensure compliance. Create company notices for internal and external customers. Research discrepancies found as a result of regulatory matters. Research trends for possible issues identified from QA disputes and suggest internal training needs. Conduct reviews of customs documents. Provide internal guidance by vetting research and formatting communications and training material. Works directly with the Legal department for approval of internal publications. Provide in-depth, high level training for internal and external customers as needed. Provides support to management and operations during CBP/PGA compliance reviews. Researches and collaborates in the drafting of company RIGHT documents. Oversee the handling of government notices by team members for timely and accurate handling. Review, assist with or assign research projects completed by the department. Create reports and action plans based on department trend analysis and system data. Flex system creation, updates, reporting and analysis. Handle Liquidated Damages on behalf of the company and customers as needed. Performs other duties as assigned. Bachelor's degree or equivalent experience preferably in business field. Four years Brokerage work experience required, Regulatory experience preferred. Brokers License required. QDM Apprentice required. A thorough knowledge of customs regulations, harmonized tariff schedule, and any other federal agency laws, regulations, procedures governing the customs brokerage industry with preferred emphasis in post-entry processes. Demonstrated organizational skills to prioritize and manage multiple work assignments in a time-sensitive atmosphere. Excellent communication skills, verbal and written. Organizational and problem solving skills. Detail orientated. Ability to handle high volume and time sensitive of work. Ability to work independently with minimum supervision. Preferred Qualifications: **This role is REMOTE **Candidates MUST reside within a 50 mile radius of one of the following locations: Romulus, MI; Memphis, TN; Buffalo, NY; Atlanta, GA; Los Angeles, CA; Boston, MA; Houston, TX; or Seattle, WA. Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current. Starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors. Permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: Pay Range: $4,964.26 - $9,419.27 Additional Details: FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Oversee team activities, ensure quality and productivity, and maintain customer relationships. | High school diploma or GED, at least 3 years of business experience including in brokerage, and strong communication and organizational skills. | To complete and assign work-specific activities to team members and to provide direction and guidance as well as training in the completion of these activities. This includes resolving complex work-related issues by establishing strong relationships with both internal and external customers. Ensures team members complete necessary specific work-related activities and assignments on time. Maintains outstanding internal and external customer service while demonstrating sound communication skills. Provides direction and guidance to team members by answering questions on any specific work-related issue(s) or problem(s). Resolves routine and complex issues relating to the teams' day-to-day activities and provides guidance and training on new activities. Assigns work activities based on team members' skill levels. Performs a quality audit of completed activities for each team member including the recording and tracking of results. Reviews errors and completes or arranges the necessary training for each team member based on results of the audit. Compiles data and completes daily, weekly and monthly reports to ensure quality measurement goals are achieved. Maintains and controls the flow of work to and from other departments. Compiles information and completes a team productivity and quality report. Works with manager in anticipating and/or identifying any existing problems with an individual team member's productivity/ performance and also with the team as a whole with regard to workflow and productivity output. Makes professional recommendations to management regarding continuous constructive work-related activities that would further enhance or improve workflow production and results. High school diploma/GED. A thorough knowledge of specific area responsible for and applicable gov regs. At least 3 years business exp of which 2 years in a brokerage industry and/or customs brokerage working environment. 1 Yr in a position of support and/or assistance in a team or indiv env with proven leadership skills in which this position will oversee team members. Strong communication, multitasking, and organizational skills. Ability to maintain strong working relationships with both internal and external customers. Ability to train and motivate team members in order to ensure a high optimum flow of work productivity. High school diploma/GED. At least 3 years business experience of which 6 months is in a brokerage industry and/or customs brokerage working environment. Strong communication, multitasking, and organizational skills. Ability to maintain strong working relationships with both internal and external customers. • Ability to train and motivate team members in order to ensure a high optimum flow of work productivity. High school diploma/GED. At least 3 years business experience of which 1 year is in a brokerage industry and/or customs brokerage working environment. Strong communication, multitasking, and organizational skills. Ability to maintain strong working relationships with both internal and external customers. Ability to train and motivate team members in order to ensure a high optimum flow of work productivity. Preferred Qualifications: Shift: Mon - Fri 8:00 AM - 5:00 PM Location: This is an onsite role Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors. permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $23/hr depending on experience. Additional Details:  LA County: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government. FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Manage and grow multiple high-revenue freight forwarding accounts, coordinate cross-functional teams, ensure customer satisfaction, and oversee operational and IT projects. | Bachelor's degree preferred, 5+ years in international freight forwarding operations or sales, strong communication and interpersonal skills, and familiarity with ocean, air, warehouse, and surface transportation. | To manage and expand our relationship with two (2) or more national customers with a potential of providing t&b with annual net revenue greater than $500K. Create extraordinary customer satisfaction by taking the customer's perspective, anticipating customer needs and focusing internal (t&b) and external resources to provide unique, totally satisfying service. Make t&b the customers valued partner in achieving the customer's business goals. • Position is responsible for the management of two (2) or more accounts with net revenue greater than $500K. • Develops and maintains a strong business relationship with customers' main contacts to provide and ensure a high level of customer service. • Maintains and ensures that profitability of the account grows by offering and/or expanding current services and adding new services. • Works with sales and operations to set up new accounts that to ensure a smooth transition, to include developing SOP’s, building pricing tables, and databases. • Serves as the primary communication link between the customer and the various functional and geographical areas within our company including operations, information systems, accounting, customer account management, technical services and sales. • Identifies, communicates, and resolves problems/needs. • Sets up new accounts within range, develops and maintains standard operating procedures and ensures all systems records are kept up to date. Works with PDIG to ensure pricing tables are updated. • Manages/develops and implements customer satisfaction measures, quality metrics and assesses performance standards based on the customer's requirements. • Access internal and external expertise to provide the customer with counsel on government import, export, and product requirements; provides advice on other logistics matters. • Coordination, analysis and presentation of data for key performance indicators (KPI's) and service quality indicators (SQI's) for top and mid-tier customer service. • Maintenance of standard operating procedures (sop's), preparation of quarterly business review (QBR), with top and mid-tier customers. • Generate special manual reports to meet customer’s needs. • Participate in QBR meetings with customers via phone or face to face meetings. • Review Letters of Credit • Monitor, address, and delegate all iServe Cases • Responsible for EDI implementation projects • Responsible for IT projects related to customer • Responsible for lane development • Responsible for meeting KPI goals set by customer The incumbent(s) of this position is expected to perform all other related duties as assigned. QUALIFICATIONS: • Bachelor's degree or equivalent preferred • Must have five (5) years' experience in international freight forwarding in the broad range of operations and/or sales services activities • Strong communication skills (oral and written) to organize ideas and to make clear, logical and persuasive presentations. • Must be familiar with ocean, air, warehouse and surface transportation procedures. • Strong interpersonal skills to develop and maintain effective relationships with the customers managers and supervisors, correspondent brokers and internally. • A high standard of performance to promote quality both internally and externally. • Demonstrated project or account management skills. Preferred Qualifications: Experience with Ocean Freight.  Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $4,964.36 to $8,100.52 / Month Additional Details: This position requires travel to Austin Texas to the client's facility at least one day a week. FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Lead and manage the Customer Solutions team to deliver digital products and services for FedEx Logistics Freight Forwarding and Brokerage, driving customer growth, retention, and automation. | Requires 5-8 years freight forwarding experience, 5 years solution consulting/digital product development in logistics, leadership experience, and knowledge of Cargowise and integration services. | Closely collaborate with relevant products and business functions within the FedEx Logistics Freight Forwarding and Brokerage to define, design, develop, integrate, implement and thereafter continuously improve digital products and services by supporting the usage, acceptance and development in capabilities which drive customer growth and retention and enable automation with business partners for customer solutions. The role is empowered to drive the development and performance in digital capabilities and solutions by defining the roadmap, managing the execution of delivery on the priorities through structured development planning increments. This position is the bridge between the development teams, the day-to-day business, product and sales and the strategic transformation and will liaise with relevant departments including IT, Marketing, Product Development, Business Development, Operations Support, Customer Experience, Sales, software providers, customers and partners The role is also responsible to provide relevant business content and support the planning, management, reporting and coordination of the digital transformation roadmap. As a manager of the Customer Solutions Team, this leadership position will be an ambassador and change agent for digital transformation. The role will take on a leadership function within projects, taking accountability for ensuring a solution is delivered on time and within budget constraints as well as providing SME representation to other key stakeholders within the project. The role will provide mentorship and management to solution advisors and engineers within the team, ensuring adherence to standard global product capabilities and roadmap, standard Safe Agile practices inclusive of configurable solutions, providing subject matter expertise where required and driving and monitoring performance within the team. The role will have a high level of industry Freight Forwarding and brokerage experience and systems and process knowledge. This knowledge is used to effectively bridge the gap between the technology and operational layers of the business and act as a conduit of information into the technology and development teams. Duties & Responsibilities: • The Customer Solutions and Digital Products Manager is responsible for Customer Solutions activities and the delivery of the digital products and services transformation and business plan across FedEx Trade networks Air and Ocean Forwarding and Brokerage, leading to increased customer utilization of FTN’s Digital Solutions and products (Our online self-service customer capabilities. Global Order Management, Customer reporting and Customer Data Integration), thereby supporting new business as well as improving customer retention. • Leads the business requirement definition and functional design of digital services and products reflecting customer requirements and business needs • Assures requirements are captured, translated and developed as part of the customer project or product development to deliver expected benefits (i.e. automation and efficiency gains, incremental revenue etc.) • Establish and manage the digital services and products capabilities roadmap and drive development, innovation and enablement of the product suite ensuring best of breed and industry leading digital capabilities and customer experience whilst driving product standardization and simplification. • Overall leadership in supporting functional delivery of global customer solution implementations of the core digital services and products working closely with and regional and global customer implementation and key account teams • Ensure the Customer Solutions and sales team understand and promote the digital services and products suite, understand the features and value add services available for Customers, Business Intelligence, as well as Data Integration along with delivery efforts for solutions including participating in pre sales solution definition • Establish and manage functional “Solution design”, by offering product consultancy for customer solutions, to align to product capabilities and customer needs • Establish and manage the Customer Solutions product solution Implementation process and methodology to ensure rapid and successful delivering of the customer digital products and tracking progress for successful delivery • Establish and manage the digital products and services and customer Solution Support model and processes ensuring prompt issue resolution, gathering customer feedback, requirement specification, testing, sign off, support and training • Obtain customer, market and stakeholder feedback and ensure correct prioritization of specific requirements into both product roadmaps and specific customer solutions • Ensure alignment with other OpCo’s and enterprise digital products and services leveraging capabilities and reuse • Preparation, execution and review of customer meetings and events in line with account process and policies • Development, coaching and line management of a team of solution advisors Qualifications: • Digital services and product development in the freight forwarding industry inclusive of brokerage ideally defining required capabilities and working with IT for delivery • Leading product support for customer implementations with digital solutions spanning basic track and trace, online services through to more complex order management and lead logistics solutions inclusive of products, data integration and reporting. Can span solutions selling through to driving successful customer delivery and continuous improvement • Experience with Cargowise as the core freight and brokerage systems is preferred • Minimum 3 years of Leadership Experience and ability to manage small teams of analysts remotely to deliver solutions • Proven ability to lead a team, complete projects and exceed results • Customer-centric, blended business and IT mindset and as such can easily translate customer needs and understand being in the customer shoes • A Bachelor’s or master’s degree in Logistics, Information Technology, or an equivalent education • Minimum 5-8 years forwarding, carrier, or similar experience • Minimum 5 years Solution Consulting and or digital product development experience in logistics / freight forwarding • Proven experience in designing and delivering digital products and services using both Agile and Waterfall project methodologies and SDLC processes preferred • Ability to manage priorities in (digital) product development and process optimization and demands of customer solutions delivery • Willingness to travel as required • Legal authorization to work in the United States - Sponsorship will not be provided for this role. • Global role, ideally based in US • #LI-Remote • Experience with Integration Services commonly used in the freight forwarding space inclusive of brokerage ideally defining required capabilities and working with IT for delivery • Implementation experience with digital solutions spanning basic track and trace, online services through to more complex order management and lead logistics solutions inclusive of products, data integration and reporting • Experience with Cargowise as the core freight and brokerage systems is preferred • Minimum 3 years of Leadership Experience and ability to manage small teams of analysts remotely to deliver solutions • Proven ability to complete projects and exceed results • You are customer-centric and as such can easily put yourself into customer shoes • A Bachelor’s or master’s degree in Logistics, Information Technology, or an equivalent education • Minimum 5-8 years forwarding, carrier, or similar experience • Minimum 5 years Solution Consulting and integration experience in logistics / freight forwarding • Proven experience in designing and delivering digital products and services using both Agile and Waterfall project methodologies and SDLC processes preferred • Ability to manage priorities in (digital) product development and process optimization and demands of customer solutions delivery • Willingness to travel as required • Legal authorization to work in the United States - Sponsorship will not be provided for this role • Global role, ideally based in US Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the currentstarting salary range for this role across all potential locations. If thisopportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highestlevel. Actual starting pay would be determined by experience relative to thejob, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums,or bonus potential. The Company offers eligible employees health, vision anddental insurance, retirement, and tuition reimbursement Pay: 7967.73 - 15,118.26 Additional Details: Monday - Friday 8:00AM - 5:00PM. Role is Remote FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Facilitate customs and border processing transactions, manage documentation, resolve exceptions, and support account activities in a logistics environment. | High school diploma or GED, 12 months brokerage or transportation/customer service experience, proficiency with MS Office, strong communication and organizational skills. | This is role is hybrid out of our Tonawanda, NY office. It will allow some work from home opportunity and some in the office work dependent on company policy. Work Schedule: 2nd Shift Monday - Friday 3 PM- 11:30 PM Overview: • To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs) • Facilitate entry processing, as well as pre arrival and post arrival exception resolution. • Prepare, analyze, and/or submit documentation to CBP and PGAs • Develop and maintain a strong relationship with customer's front-line personnel • Support Account Administrators with account management activities (exception logs, special spreadsheets). • Perform route cause analysis as directed by the Account Administrator. • Research and resolve customer billing issues • Coordinate post-entry activities on the customer's behalf • Manage the entry verification process. • Sort and assign department workload • Access clients systems (external systems) as necessary. • Correspond with business partners in various mediums to include written, phone or e-mail. • Produce operational trend reports • Keep business partners apprised of the exception process. • Pre alerts - receive and respond as needed per customer SOP. • Maintain general knowledge of FedEx products and services • Performs other duties as assigned • Paid Training Provided. Experience: • HS Diploma or GED required. • 12 months of brokerage or transportation experience and/or customer service experience required. • Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). • Interact with customers, internal staff/departments and management of all levels. • Excellent communication skills, verbal and written • Organizational Skills. Inter-personal skills. • Problem solving Skills. Handle high volume of work. • Handle time sensitive work • Ability to work independently with minimum supervision. • Detail oriented. Preferred Qualifications: Starting Pay 19.80 Applicants must live within 50 miles of Tonawanda, New York Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: 16.50-24.29 Additional Details: Monday - Friday 3 PM- 11:30 PM FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status. Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law." FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.