FedEx Custom Critical

Generate new sales opportunities, manage customer relationships, handle contracts and pricing, and collaborate with internal teams to ensure customer satisfaction. | Entry level with 2+ years relevant experience and a bachelor's degree or equivalent experience, ability to commute to office 3 times a week. | The Sales Specialist I is an entry level sales role that is responsible for selling transportation brokerage services by generating new opportunities and developing relationships with new and potential customers. Responsibilities include but not limited to identifying prospects, cold calling, cultivating relationships, servicing all customer needs, initiating and monitoring the completion of all customer contracts, requests for proposal and bids. The position will also be responsible for interacting and collaborating across other areas (finance, operations, legal, etc.) to ensure operational success for the customer/ to communicate all necessary information to ensure operations has the necessary information to execute. Essential Functions • Identify, qualify, obtain and develop relationships with prospective clients through various communication channels or other lead generating opportunities. • Develops and executes sales strategy and customer engagement strategy. • Manage account relationships with new customers as the primary point-of-contact for day-to-day needs, including ongoing communications, pricing, consultative services pertaining to the industry and supply chain options and coordination of customer’s needs, billing, collections, and other activities. • Identifies services and pricing that meet customer needs. • Track and maintain all sales activities in CRM and manage rate and lane negotiations. • Facilitating the administrative process related to the approval and completion of contracts, requests for proposals and bids in collaboration with the other cross-functional areas and leadership. • Responsible for partnering with team members to ensure the correct and timely payment of invoices. Contacts customer to obtain the necessary information to resolve discrepancies and works with customer when necessary to expedite payment. • Identify and escalate unresolved customer issues, continuous improvement, and new service opportunities to leadership. • Adhere to all applicable laws/regulations, as well as company policies and procedures. • Perform other duties as required. Education Bachelor’s degree in business administration, management or related field required; In lieu of related degree, a high school degree or GED and additional four (4) years experience in a customer service or related area will be accepted Minimum Experience 2+ or more years of relevant experience with a Bachelor's degree in business administration, management or related field High school diploma/GED plus 4 years of relevant experience will be accepted in lieu of an undergraduate degree Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential.  The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $17.20- $21.55 based on experience. This position also offers potential for bonuses Additional Details: Qualified candidates must be able to commute to Akron, Ohio or Memphis, TN 3 times a week. Headquartered in Northeast Ohio, we are a multiple-time NorthCoast 99 award recipient, recognized as a top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development. Follow Us on LinkedIn FedEx Custom Critical is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency If you have a disability and/or you need assistance in order to apply for a position, please call (877) 314-5191.

Develop and maintain customer relationships through face-to-face sales calls, implement sales plans to achieve revenue and margin goals, conduct market research, and collaborate with sales teams. | Requires minimum 2 years corporate or national accounts sales experience, 5 years field sales experience, proficiency with MS Office, moderate travel, and ability to collaborate effectively. | The Corporate Account Manager (CAM) develops, secures, grows, and maintains revenue and margin for the corporation for their designated accounts. Responsible for the collection and understanding of relevant customer, industry and competitive information in their territory. Collaborates within the organization. Responsible for achieving the profitability and other goals established by the company within their region. Essential Functions • Customer Relationships - Develop and maintain relationships via face-to-face sales calls on all assigned accounts, including appropriate entertainment as approved by FedEx Sales Management. Builds relationships with potential future accounts. Acts as the subject matter expert in all FedEx Services by utilizing resources such as, but not limited to, Sales Education and Product Knowledge Training. Penetrate accounts at multiple levels within their organization to include the executive level. • Sales Plans & Strategy - Develop and implement sales plans for primary accounts to achieve specified revenue and margin goals, as well as direct secondary coverage to execute desired strategies. Strategy and planning will be reviewed and approved at the Division Sales Management level. Analyze and interface with Solutions to complete corporate requests for proposals. Interface with pricing to secure ad hoc pricing requests. The CAM will review and be responsible for effectively managing the process and final submission. Tracks and assures the profitability of assigned accounts. Review data monthly for purchase transportation, contribution margin, days sales outstanding, pricing compliance, etc. • Sales Research – Conducts market research and analysis in uncovering new potential business. With the review and approval of FedEx Sales Management accounts may be dropped or added by following established procedure. • Performs other duties as assigned. Minimum Education High school diploma required (or equivalent work experience) Minimum Experience 2 years’ experience required in a corporate or national accounts sales role 5 years’ experience required in a field sales role Knowledge, Skills and Abilities • Proficiency with MS Office products (MS Word, Excel, PowerPoint and Access) • Moderate travel required • Pre-planning and diligence in regard to fiscal accountability will be required. • Leadership as it applies to Inside Sales in securing revenue at remote or small revenue locations is necessary. • Demonstrated capability to effectively collaborate with other sales teams is required. Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential.  The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $80,000.00- $110,000.00 depending on years of experience and location. Additional Details: To be considered, qualifying candidates must live in one of the following states: Indiana, Michigan, or Illinois Headquartered in Northeast Ohio, we are a multiple-time NorthCoast 99 award recipient, recognized as a top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development. Follow Us on LinkedIn FedEx Custom Critical is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency If you have a disability and/or you need assistance in order to apply for a position, please call (877) 314-5191.