Faye

Leading and coaching a team of account managers to optimize partner growth and revenue, while improving processes and cross-functional collaboration. | Over 6 years in account management or partnerships, 5+ years in team leadership, experience in travel/travel insurance industry, strong operational and analytical skills, and CRM proficiency. | Who we are Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite. Life at Faye At Faye, every day is a journey. Whether you’re building the next generation of travel products, coding new solutions, or helping travelers navigate the unexpected, your work here has a real impact on real people. Our team is as diverse as the destinations our travelers explore–made up of 62% women, 50% parents, and a few office pets. Since launching in 2022, we’ve accomplished what others in the travel insurance industry only dream of–and we’re just getting started. At Faye, we believe in growing together, having fun along the way, and making every day count. What we’re looking for This role is for a leader who wants to shape how we scale, not just keep things running. You’ll have the opportunity to influence how the company grows, improve systems and ways of working, and turn strong partnerships into lasting impact. This is a role for someone who enjoys responsibility, cares about quality, and is motivated by building something meaningful over time. The ADM Team Leader is responsible for leading, coaching, and scaling the performance of the Account Development Manager team. This role serves as a senior operational leader within the Business Development organization, reporting to the Head of Business Development. The ADM Team Leader is responsible for executing against cross-functional priorities, in close collaboration with Product, Data, and Operations, to ensure that signed partners are effectively onboarded, activated, and optimized for sustained growth. This is a player-coach leadership role focused on execution excellence, performance management, and partner growth at scale. The ADM Team Leader supports and guides Account Development Managers in managing larger and strategic partner relationships but does not independently manage accounts. Success in this role is measured by ADM team performance, effective partner activation, and maximizing revenue across the full ADM portfolio. If you’re energized by impact, take pride in doing things well, and want to leave a real mark as the company scales, this is a role where you can do exactly that. Responsibilities Responsibilities Team Leadership & Coaching Lead, mentor, and develop a team of Account Development Managers Establish clear performance expectations, priorities, and operating rhythms Conduct regular 1:1s, team meetings, and performance reviews Coach ADMs on account strategy, partner activation, and opportunity prioritization Serve as the escalation point for complex partner or operational issues Constantly strive to improve processes, analysis capabilities, routines and methodologies of the AD team to maximize partners potential Own the responsibility of the AD team performance metrics Operational Excellence & Reporting Maintain strong pipeline hygiene and accurate reporting within Salesforce and internal dashboards Monitor team performance against goals and revenue targets Identify process gaps and work cross-functionally to improve systems, tools, and workflows Partner with Data, Product, and Operations to refine reporting, attribution, and insights Support rollout of new tools, processes, and enablement initiatives Cross-Functional Collaboration Act as the primary ADM liaison to Business Development leadership Cross departmental collaboration to support partner needs Provide feedback from the field to influence product enhancements and partner strategy Support strategic partner planning and quarterly business reviews Requirements Required Qualifications 6+ years of experience in account management, sales, or partnerships, ideally within the travel or travel insurance space 5+ years of people management or team leadership experience, ideally within the travel insurance industry Experience leading teams through change, scale, and process evolution. Proven ability to scale and optimize existing accounts Strong operational, analytical, and organizational skills Experience working cross-functionally in a fast-paced, high-growth environment Comfort with CRM systems (Salesforce preferred) and data-driven decision-making Exceptional communication and coaching skills Why This Role Matters The ADM Team Leader plays a critical role in turning signed partnerships into meaningful, scalable revenue. By driving consistency, accountability, and execution across the ADM team, this role ensures that Faye’s partners are not only onboarded—but activated, supported, and growing over the long term. Qualifications null

Lead national strategic partnerships and negotiations to drive transformative revenue growth in the travel insurance sector. | 15+ years in travel with 10+ years senior partnership leadership, proven success with major travel ecosystem players, and direct travel insurance experience preferred. | Description Who We’re Looking For We are seeking a high-caliber, veteran leader in the travel industry — a proven rainmaker with a track record of closing and scaling national, high-impact partnerships. This is a role for someone who has been a driving force behind industry-defining deals, has deep relationships at the C-suite level across travel verticals, and understands how to leverage those relationships to deliver transformative revenue growth. The ideal candidate has extensive tenure in the travel industry, preferably with direct experience at leadership roles in travel insurance companies. This is not an entry point — it’s a role for a seasoned professional who commands respect in the market and thrives on creating high-stakes, win-win partnerships. Responsibilities Core Responsibilities Lead Strategic Growth: Own the mandate to unlock national strategic partnerships that elevate Faye to the next level in market reach and revenue. Target and Win Major Accounts: Develop and execute a winning strategy to secure partnerships with airlines, OTAs, banks, and other large-scale travel intermediaries. Deal Leadership: Lead negotiations from initial engagement through execution, ensuring terms maximize long-term value for Faye. Market Positioning: Position Faye as the premier travel insurance partner through thought leadership, network engagement, and relationship building. Internal Collaboration: Partner with product, marketing, operations, and customer success to ensure partnerships are implemented effectively and deliver on their revenue potential. Performance Ownership: Set aggressive targets, monitor progress, and take accountability for delivering — and exceeding — agreed-upon outcomes. Requirements Experience & Background Requirements 15+ years in the travel sector, with at least 10 years in senior partnership, business development, or sales leadership roles. Proven success leading and closing strategic partnerships with major airlines, OTAs, cruise lines, banks, and other large-scale travel ecosystem players. Direct travel insurance experience strongly preferred; deep familiarity with the product, regulatory environment, and competitive landscape. A well-established network of senior decision-makers across relevant industries. Demonstrated ability to design, negotiate, and execute complex, high-value, multi-year agreements. Skilled at driving transformational revenue impact, not incremental gains. Qualifications None

Lead business development strategies and partnerships with travel advisors and agencies to grow distribution opportunities. | 4+ years in travel insurance business development, strong B2B2C sales and negotiation skills, excellent communication, and willingness to travel. | Description Faye is an award-winning travel platform redefining what it means to feel protected away from home. We seamlessly combine industry-leading travel insurance, proactive real-time support, and instant reimbursements for common travel disruptions—making us the fastest-growing, highest-rated, and most beloved travel protection provider for U.S. travelers. What We’re Looking For We are looking for a seasoned Business Development Manager living in the West Coast, with experience in the travel insurance industry to join our team. The ideal candidate has a proven track record of working with travel advisors, travel agencies and travel service providers. As a member of Faye’s business development team, you will lead one of the company’s most significant growth channels and be in charge of devising business development strategies, as well as identifying and partnering with suppliers and distributors in the travel industry. We work in a fun, collaborative, and open-minded environment and are looking for proactive, accountable professionals focused on continuous learning and growth to push themselves and our team forward. Responsibilities This is a remote role based in the West Coast where you’ll join our business development team spread out across the US and other time zones, and be a pivotal contributor to the growth of distribution opportunities for Faye, with a heavy focus on collaborating with travel advisors and agencies. Develop a near-term and long-term business opportunity pipeline in accordance with targets and defined strategies. Own partnerships from A-Z, from discovery to discussions with prospective partners to finalizing agreements to supporting them as they utilize Faye. Generate new leads, evaluate business opportunities, negotiate and secure distribution and growth partners. Represent Faye in various professional forums, conferences and events in the travel and insurance space. Requirements None Qualifications 4+ years of experience in leading business development activities within the travel insurance industry - with a focus on working with travel advisors and agencies. Successful proven track record in B2B2C sales and negotiations. Strong interpersonal skills with the ability to build and maintain a network of relationships. Ability to run with new ideas, be proactive and excel independently. Excellent verbal and written communication skills. Proficiency with data analysis, forecasting and budgeting. Ability and desire to travel domestically and internationally.

Lead and develop a global team of Customer Experience Specialists while optimizing CX operations for rapid growth. Refine omni-channel strategies and collaborate with cross-functional teams to enhance the customer journey. | Candidates should have over 7 years of experience in large-scale CX operations and a proven track record in scaling teams. A data-driven mindset and excellent communication skills are essential, along with familiarity in industries like insurtech or travel. | Description Who We Are: Faye is an award-winning travel platform redefining what it means to feel protected away from home. We seamlessly combine industry-leading travel insurance, proactive real-time support, and instant reimbursements for common travel disruptions—making us the fastest-growing, highest-rated, and most beloved travel protection provider for U.S. travelers. Our customer experience team delivers the best in class insurance, travel and assistance experience to hundreds of thousands of customers traveling domestically and internationally. Faye’s CX has been recognized as providing the highest rated experience in our industry, an advantage we wish to expand even further, leveraging technology to enable scalable operations globally. What We’re Looking For: Faye is seeking a visionary Head of Customer Experience to architect and drive the scaling of our CX operations. You will be responsible for optimizing and driving the efficiency of our metrics and strategy to support rapid growth. With a deep understanding of customer behavior and how large-scale CX teams operate, you’ll guide us in delivering exceptional experiences at scale while championing the voice of the customer across the organization. This is a key role for someone ready to shape the future of CX at Faye. This position is located in our Richmond, Virginia office in a hybrid model. Responsibilities Global Leadership & Team Growth: Lead, mentor, and develop a high-performing global team of Customer Experience Specialists based in Tel Aviv and Richmond, Virginia. Set clear goals, foster continuous improvement, and ensure alignment with company objectives. Be a hands-on leader, guiding the team through complex customer scenarios. Travel to TLV offices up to 4x a year to strengthen relationships and ensure seamless team alignment. Customer Experience Strategy: Refine and elevate an omni-channel CX strategy that delivers seamless interactions across all touch points. Optimize workflows to boost efficiency, meet SLAs and department goals. Collaborate with cross-functional teams, primarily claims experience and product, to ensure a consistent and excellent end-to-end customer journey. Expansion of Team Expertise and Responsibilities: Pioneer the expansion of our team's expertise from insurance to comprehensive travel and financial assistance, empowering them to provide end-to-end support across evolving product lines. Tech & Data-Driven Leadership: Monitor and act on CX metrics to keep Faye as the highest-rated travel insurance in the U.S. Leverage tech and data insights to enhance operations and scale effectively. Partner with Product and Tech teams to drive innovations and constantly improve customer loyalty. Requirements None Qualifications 7+ years of experience leading large-scale CX or call center operations, with expertise in omni-channel B2C environments. Proven track record of scaling teams (50-100+ reps) and managing global operations with a tech-driven approach. Native-level English fluency required; experience managing English-speaking teams. Extensive experience in developing long-term customer experience strategies and a proven track record of improving efficiency through metrics. Data-driven mindset, with the ability to implement tech solutions that scale CX. Ability to manage flexible time zones and remain available to address urgent customer issues during non-standard hours when needed. Excellent communication skills, a proactive leadership style, and a deep understanding of customer behavior, expectations, and satisfaction drivers, with a passion for customer service and a commitment to continuous improvement. Startup experience is highly preferred; experience in industries like insurtech, travel, or fintech is a big plus. Familiarity with American culture and customer expectations is a big plus.