Fathom Management LLC

Provide Tier 1-2 support, analyze logs, and escalate issues in a federal/VA environment. | Requires 3+ years of customer support experience, knowledge of Salesforce, scripting languages, APIs, AWS, Kubernetes, CI/CD, and a relevant bachelor's degree. | Sr. Customer Support Specialist with Federal / Veterans Affairs Experience Seeking a talented Customer Support Specialist with expertise in Salesforce and associated ticketing tools. Must have experience with scripting languages like Python and Typescript. Also, requires knowledge/experience with API's, AWS, Kubernetes, CI/CD Tools, and Github. NOTE: IF YOU DO NOT ANSWER ALL THE QUESTIONS, YOU WILL NOT BE SCREENED. Salary Range: $100,000 - $120,000 Annually based on experience and technical interview Location: 100% Remote Job Type: Full-Time The ideal candidate should have the following: Experience providing Tier 1-Tier 2 support with regards to Application/infrastructure Be able to analyze pipeline logs, detect issues and escalate as needed Be Well Organized with superior communication skills Be A self-starter, collaborative and responsible to prioritize assigned Be Willing to adapt, learn and improve in the fast-paced environment Have knowledge/experience of Sales Force and Ticketing tools Have knowledge/experience of scripting languages, Python, Typescript Knowledge/experience of: API's, AWS, Kubernetes, CI/CD tools, Github Education and experience Requirements: Bachelor's degree in - Computer Science, Information Systems, Data Analytics, or a related field. 3+ years of experience providing Tier ½ level customer support. Preferred Qualifications: Experience supporting the Department of Veterans Affairs operations, policies, and programs, with an emphasis on client-facing technology customer support tools and solutions. Prior federal agency support that required a Public trust clearance Great communication skills High level of professionalism and committed team player Benefits Overview: Full-time employees are offered comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more. EEO Policy: It is our policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state or local law.