FasTemps

Handle inbound/outbound calls, follow scripts, identify customer needs, upsell products, maintain records, escalate calls, and adhere to policies. | Previous customer support experience, strong communication skills, CRM knowledge, ability to multitask, and a high school degree. | A office Customer Service Representative with Sales Skills is a professional who not only handles customer inquiries and complaints but also identifies opportunities to upsell or cross-sell to increase revenue. Here are some key responsibilities and skills typically associated with the role: Responsibilities: • Handling large amounts of inbound and outbound calls in a timely manner. • Following call center "scripts" when handling different topics. • Identifying customers' needs, clarifying information, researching every issue, and providing solutions. • Seizing opportunities to upsell products when they arise. • Building sustainable relationships and engaging customers by taking the extra mile1. • Keeping records of all conversations in the call center database in a comprehensible way. • Transferring and escalating the calls to the appropriate department if needed, such as sales. • Participating in training and striving to increase and improve existing skills. • Adhering to all company policies and procedures. Skills: • Previous experience in a customer support role. • Track record of over-achieving quota. • Strong phone and verbal communication skills along with active listening. • Familiarity with CRM systems and practices. • Customer focus and adaptability to different personality types. • Ability to multi-task, set priorities, and manage time effectively. • High school degree. Please note that the specific requirements may vary depending on the company and the specific role. It's always a good idea to check the job posting for any additional requirements or responsibilities. If you need more information, feel free to ask! Shift- 7:00-3:30 pm Pay -$18.00-21.00/hr DOE