Farmers Insurance Careers

The Customer Care Representative will be the first point of contact for customers, addressing inquiries related to insurance policies and providing exceptional service. This role involves navigating multiple systems to resolve issues and document customer interactions. | Candidates should have 1-3 years of customer service experience, preferably in a call center or insurance environment. Strong technical skills and the ability to navigate multiple systems are essential. | We are Farmers! We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.    Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.    Workplace: Hybrid ( #LI-Hybrid ) or Remote ( #LI-Remote ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.The Position If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.  We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role! In this role you will: Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.  Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms. The Day-to-Day Although this position is fully remote, it operates within a highly structured environment that requires you be fully present and engaged. This includes designated start and end times, scheduled lunch and break periods. Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits. Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system. Escalate unresolved issues requiring advanced support for further resolution. Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current. Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership. Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs. Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off. Experience Requirements Minimum of 1-3 years customer service. 1 year of experience in call center environment, insurance or related field preferred. Experience providing customer support within a high-volume, complex environment preferred.   Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously. Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity. Experience with Microsoft Office suite of tools preferred. The Details Licensed Start Date: Tuesday January 27, 2026 Location: Remote. You will need to provide a quiet, distraction-free environment and high-speed internet. Training & Work Hours:  EST: Monday-Friday 10:30am to 7:00pm CST: Monday-Friday 9:30am to 6:00pm MST: Monday-Friday 8:30am to 5:00pm Normal Business Hours: EST: Monday-Friday 8:00am to 9:00pm CST: Monday-Friday 7:00am to 8:00pm MST: Monday-Friday 6:00am to 7:00pm Compensation Pay can range from $22.31-$23.74/hour based on location.  Annual performance-based bonus potential up to 10%. Interested in earning more? We are a performance-based company where you could potentially more based on company and individual performance goals (ask your Recruiter for details)!    As a Customer Care Representative, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being including: 401(K) Plan, Generous PTO, Tuition Reimbursement, Paid Training, and much more.  Education Requirements High School Diploma or equivalent required. Other: Producer/Agent license with a Property and Casualty line of authority will be required for this role. If required, licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired. (Note: If you are not currently licensed, Farmers will help you in getting your property and casualty license.  It is a paid training; we pay for the training materials and for the exam itself.)Physical Environment This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.Benefits Farmers offers a competitive salary commensurate with experience, qualifications and location.o CA Only: $23.73 - $37.65o CO Only: $22.31 - $32.63 o  HI/IL/MN/VT Only: $22.31 - $34.80o MA Only: $22.31 - $34.80  o MD Only: $22.31 - $34.80o DC/NJ/NY/OH Only: $22.31 - $37.65          o Albany County, NY/Cleveland, OH: $23.73 - $32.63 o WA Only:  $22.31 - $39.54  Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer   Job Location(s): R_US - United States   Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.   Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.   It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.   Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.    Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.   Spokane, WA only:  Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com

Conduct on-site and virtual property damage investigations, assess liability, negotiate settlements, and report incidents while traveling to policyholder homes. | High school diploma, excellent customer service and communication skills, computer literacy, valid driver's license, willingness to perform physical inspections including climbing ladders, and residence in El Paso, TX. | We are Farmers! We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. Workplace: Remote ( #LI-Remote ) This is a field role requiring travel to and from policyholder homes. Candidates must reside in the El Paso, Texas area to be considered for this role. The starting wage for this position is $25.37/hr. or higher. Additional compensation may be offered based on relevant experience and transferable skills. If you are looking for the following in your next career move … • Paid training through the award-winning and industry-leading University of Farmers. • Flexibility and independence to work outside the confines of a desk job. • Total Rewards Benefits Package: 401K and a competitive starting salary. • Rapid growth potential and management opportunities for success-oriented people through education, mentorship programs, and inspirational leadership at a company you can be proud of. … Then Farmers Insurance is the place for you! Our Field Property Claims Adjusters will: • Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements. • Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment. • Evaluate and report on potential subrogation opportunities. • Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies. • Perform duties independently, with work directly impacting management outcomes. • Acts as a company representative in public interactions, maintaining a professional demeanor consistent with management standards. • Engages regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties. • Use strong customer service skills to negotiate with policyholders to settle the claim. • Performs additional duties as assigned. Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 23 days. Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals. If You Have the Following: • High School diploma or equivalent required. • Excellent Customer service experience, preferably in a retail environment • Construction or Insurance experience is highly desirable and preferred. • Excellent communication skills – both oral and written. • Computer Literate: MS Word, Excel, Outlook. • Proficiency with smartphones and applications. • Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss. • Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators. • Valid driver's license and Bondable. Final candidates will also be subject to a Motor Vehicle Record background check as this position may include a company vehicle. Candidate qualifications may be reviewed against the requirements for the associated levels of this position's core function. Bilingual candidates fluent in Spanish and English may be eligible for additional multilingual pay, based on business needs. Candidates Must be Willing & Able to: • Climb Ladders to inspect roofs, and be comfortable working on rooftops, multiple times per day, • Work in small, confined spaces that have been damaged; such as attics and crawlspaces. • Achieve a minimum passing score on all claims training exams. Physical Actions & Environment • Bending, Kneeling, Pulling, Pushing, Sorting, Carrying up to 50 lbs., Climbing, Reaching, Standing, Walking, Seeing • Speaking (English), Reading (English), Writing (English), & Key Entering Required job duties are performed in the field and an in-home office environment. Exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions, Excessive noise levels, Chemicals Chemical/Biological conditions, Moving mechanical parts, Areas considered dangerous, Conditions which could affect the respiratory system or skin such as fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation. Benefits • Farmers offers a competitive salary commensurate with experience, qualifications and location. • Bonus Opportunity (based on Company and Individual Performance) • 401(k) • Medical • Dental • Vision • Health Savings and Flexible Spending Accounts • Life Insurance • Paid Time Off • Paid Parental Leave • Tuition Assistance • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer Job Location(s): US - TX - El Paso Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com

Investigate property damage claims in the field, determine liability and coverage, estimate damages, negotiate settlements, and represent the company professionally. | High school diploma required (bachelor's preferred), excellent communication and customer service skills, valid driver's license, willingness to travel and adapt to technology. | We are Farmers! We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. Workplace: Remote ( #LI-Remote ) The candidate for this position must live in the Chicago, IL area. If you are looking for the following in your next career move: • Paid training through the award winning and industry leading University of Farmers. • Flexibility and independence to work outside the confines of a desk job. • Total Rewards benefits package, 401K, and a competitive starting salary. • Rapid growth potential and management opportunities for success-oriented people through education, mentorship programs, and inspirational leadership at a company you can be proud of. Our Field Property Claims Adjusters will: • Conduct field based investigations by visiting policyholders’ homes to investigate property damage. • Use claims handling software, a company car and laptop to determine claims related damage and write estimates in a paperless environment • Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times. • Use strong customer service skills to negotiate with policyholders to settle the claim. • Travel maybe required for mini CAT duty. If you have the following: • High School diploma or equivalent required. Bachelors Degree preferred. • Excellent customer service and communication skills. • Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss. • Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators. • Valid driver's license. Final candidates will also be subject to a Motor Vehicle Record background check, because the position may include a company vehicle. • Able to adapt to ever changing technology. Job Summary Investigates, determines liability, confirms coverage, establishes damages, and negotiates settlement of claims. Will also be required to maintain an active adjusters license in states where required. Essential Job Functions • Investigates, confirms coverage, determines liability, establishes damages, reports status and negotiates the settlement of assigned cases (has authority to make payment of assigned claims within prescribed limits). Adjusts all types of claims. Inspects damaged property , and determines claims related damage. Estimates the cost of repair or replacement of damaged or stolen property . • Determines and reports on subrogation potential. Initiates the sale of salvage , personal property, and miscellaneous salvage items. Reports theft, fraud, and arson losses as required to state and industry agencies. • Performs most duties on an individual basis, and work has a direct bearing on Management results. Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times. • Personal contacts are a major part of activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons incident to the investigation and processing of claims. • Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 23 days. Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals. Performs other duties as assigned. Physical Actions Job is performed in-person at a Farmers office or virtually at an approved alternative work location. Job may include work performed at field locations. In office settings, the physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. At field locations, the physical work environment varies. While field work may be performed indoors, it is often perfomed outdoors and includes exposure to weather elements. Other potential exposures include hazardous materials and unstable structures. Normal and customary distractions include noise produced by environmental factors and chatter among people, as well as interruptions. Frequently stands or moves about the workplace for prolonged periods of time, up to a full shift. Frequently navigates stairs, ramps, and level or uneven surfaces. Regularly climbs ladders or navigates elevated surfaces as determined by the duties being performed. Occasionally sits for limited periods of time, as determined by the duties being performed. Frequently moves, pushes, pulls, lifts, carries, and places objects or materials weighing up to 50 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Occasionally performs fine motor tasks such as typing, mousing or writing. Frequently performs movements such as bending, stooping, crouching, kneeling, twisting, crawling, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, resp ond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category may require regular travel between Farmers offices, alternative work locations, and/or field locations. Education Requirements High school diploma or equivalent required. Bachelor’s degree preferred. Special Skill Requirement Communication Personal Computer Literate Valid driver's license Bondable Benefits • Farmers offers a competitive salary commensurate with experience, qualifications and location. o HI/IL/MN/VT Only: $24.15 - $37.81 • Bonus Opportunity (based on Company and Individual Performance) • 401(k) • Medical • Dental • Vision • Health Savings and Flexible Spending Accounts • Life Insurance • Paid Time Off • Paid Parental Leave • Tuition Assistance • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer Job Location(s): US - IL - Chicago Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com