Farlinium

Supporting client projects with foundational tasks, developing expertise in experience management, and refining technical and communication skills. | Strong Salesforce background, excellent communication, detail-oriented, and eager to learn Qualtrics and consulting methodologies. | Overview The Analyst role at Farlinium involves supporting consultants and project leads in delivering high-quality client projects. Analysts focus on foundational consulting tasks, developing expertise in experience management (XM) strategies, and refining technical and communication skills. This position requires strong attention to detail, the ability to manage multiple tasks, and a commitment to continuous learning in the consulting industry. Responsibilities Client Deliverables & Project Support Assist senior consultants in executing client projects by performing foundational tasks. Produce detailed, accurate, and professional project deliverables under supervision. Support the configuration and insight-gathering components of client programs. Communication Present and articulate ideas clearly and concisely in internal discussions. Maintain professional standards in written correspondence and documentation. Actively listen, ask clarifying questions, and ensure alignment on project goals. Coordinate effectively with team members and clients to document actions, results, and next steps. Client & Project Coordination Take detailed notes during client meetings and document client needs. Work closely with senior team members to align project efforts with client business goals. Incorporate client feedback into project work, ensuring outcomes meet expectations. Task & Time Management Organize and prioritize tasks to meet deadlines and maintain project schedules. Balance multiple responsibilities while ensuring deliverable quality. Demonstrate punctuality, responsiveness, and reliability in all professional interactions. Adhere to internal policies related to time tracking and leave management. Learning & Development Engage in continuous learning through internal resources, self-education tools, and mentorship. Demonstrate curiosity and a proactive approach to professional development. Seek and apply feedback to improve work quality and consulting skills. Review work for accuracy and consistency before submission. Technical Skills & Tools Develop proficiency in Qualtrics software, applying skills to complete assigned tasks. Contribute to the design of dashboards, models, surveys, and workflows based on project requirements. Professionalism & Ethics Understand and uphold the company’s vision, values, and ethical practices. Build trust through honesty, reliability, and integrity in all interactions. Foster collaboration and teamwork to support successful project outcomes. Qualifications & Skills Key Requirements Foundational knowledge of the Customer Experience (CX) industry and experience management (XM) standards. Strong time management skills with the ability to prioritize tasks and meet deadlines. Effective verbal and written communication skills for client and internal interactions. Willingness to develop technical proficiency in Qualtrics software and related tools. High attention to detail, ensuring accuracy and consistency in deliverables. Ability to receive and apply constructive feedback to improve performance. A proactive approach to learning and professional growth within the firm. Preferred Qualifications Degree in Business, Marketing, Communications, or a related field. Familiarity with customer experience concepts and consulting methodologies. Prior internship or work experience in consulting or customer experience-related roles (preferred but not required). Conclusion The Analyst role serves as an entry point into CX consulting, providing exposure to client engagements, technical tools, and business strategies. Analysts play a crucial role in supporting consulting projects, refining problem-solving skills, and contributing to the success of both the firm and its clients. A commitment to learning, adaptability, and strong professional communication is essential for success in this role. Compensation Farlinium offers a competitive base salary. Final compensation is based on skills and experience. Work Environment Remote-first within the U.S.; occasional client or partner travel with advance notice. Essential functions include virtual collaboration, customer presentations, and contract negotiations. Reasonable accommodations are available. Equal Opportunity Farlinium is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected characteristics.