Fanniemae

Lead customer engagement and support activities, manage operational tasks, guide teams with subject matter expertise, and collaborate across internal stakeholders to support multifamily financing products. | Minimum 4 years experience, bachelor's degree, skills in risk management, operational excellence, stakeholder management, Salesforce CRM, Excel, and strong communication and influencing abilities. | Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice on overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers. THE IMPACT YOU WILL MAKE The Multifamily Customer Engagement Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: • Develop customer relationships across business units and/or customer accounts and strive to do what's right for our customers. • Identify executives, managers, and team members to support customer relationships. • Lead the team in supporting and selling the Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities. • Provide support for operational activities. • Guide the team in providing subject matter expertise, best practices, and recommendations for teams across the organization. • Play a pivotal role in transaction management activities by partnering with various internal stakeholders across the Multifamily Division. THE EXPERIENCE YOU BRING TO THE TEAM Minimum Required Experience • 4 years relevant experience Desired Experience • Bachelor's degree or equivalent • Risk Assessment and management skills including evaluating and designing controls, conducting impact assessments, identifying control gaps, and remediating risk • Collaborate with individuals from various areas of expertise to achieve shared objectives • Demonstrated expertise in operational excellence, with a proven ability to enhance and supervise business operations for optimal efficiency • Strong relationship management capabilities, including engaging and managing stakeholders, customers, and vendors, as well as cultivating robust professional networks • Proven ability to collect accurate information to explain complex concepts and provide well-informed answers to key question • Demonstrated ability in conducting, developing, and evaluating training, instructional design, and learning management systems. • Influencing skills including negotiating, persuading others, facilitating meetings, and resolving conflict • Proven experience guiding organizations through planning and managing change initiatives to successfully achieve strategic objectives • Expertise in business insight, including advising, designing business models, customer and market analysis, forecasting, and benchmarking • Adept at managing project plans, resources, and people to ensure successful project completion • Skilled in presenting information and ideas to an audience in a way that is engaging and easy to understand • Skilled in preparing documentation and database reporting to support analysis, data discovery, and decision-making utilizing tools such as Crystal Reports, Excel, or SSRS • Skilled in Mural • Experience using Salesforce CRM • Skilled in Excel Multifamily Customer Engagement - Customer and Partner Management - Lead Associate Target Pay Range: $107,000 - $139,000 a year Qualifications Education: Bachelor's Level Degree (Required) The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers. For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form. The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here. Requisition compensation: 107000 to 139000

Develop and apply analytical skills by researching open-ended questions, leveraging data to produce insights, and providing consultative services to support credit risk management. | Currently pursuing a Bachelor's or Master's degree with expected graduation in Spring 2027, authorization to work in the U.S., and strong quantitative and communication skills. | Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description This 10-week internship program, beginning in June, offers a set hourly rate of $41.50 an hour. With Fannie Mae's 10-week (June 2026 - August 2026) paid internship program you will be empowered to drive change, lead with creativity, own your career, and make a difference. As a path to our full-time opportunities, you will be a true contributor on a team that fits your skills and interests in a dynamic environment alongside our employees. THE IMPACT YOU WILL MAKE As an intern on our Analytics team, you will develop and apply analytical skills by researching open-ended questions, leveraging our data to produce insights, and providing consultative services to extend Fannie Mae's dynamic credit risk management capabilities. You will participate in a one-week training program covering both business information and technical skills. The business courses provide exposure to key business areas at the company and the role of analytics in supporting them. The technical courses include SQL, Python, and R, as well as an introduction to working with technology and data platforms, including Redshift, Domino Data Lab, and Git/Bitbucket. After training, you will join a team where you will work on one project for the remainder of the program, culminating in a presentation to the division. Throughout the summer, you will also participate in hackathons in areas such as Geospatial Analysis and GenAI alongside your fellow Analytics Interns to gain broader exposure to the Data Science world. Examples of intern projects include: • Developing a metric to aid in our mission to facilitate equitable and sustainable access to homeownership • Researching production model improvements through back-testing, text analysis, and data mining • Investigating techniques to identify anomalous data across metrics and within varying loan populations There are multiple openings for this position, and they will be based in our Washington, DC (Midtown Center) office. THE EXPERIENCE YOU BRING TO THE TEAM Minimum Qualifications • Authorization to work in the U.S. without sponsorship • Academic achievement (preferredGPA of 3.2 or higher) • Campus Interns will begin in June 2026, with an anticipated start date of June 1, 2026 PreferredQualifications • Currently pursuing a Bachelor's or Master's degree with an expected graduation date of Spring 2027 • Mathematics, Statistics, Computer Science, Systems Engineering, Economics with a quantitative focus, and Data Science majors are preferred • Open and honest communicator with demonstrated leadership capabilities • Quantitatively-minded with an aptitude for analytical storytelling • Fluent with technology applicationsand excited to learn new technologies • Demonstrated problem-solving with a solutions-oriented approach • A self-starter who's comfortable asking questions and persevering through unforeseen challenges Enterprise - Analytics and Modeling Program - Intern Target Pay Range: $41.50 - $41.50 an hour #LI-DNI Qualifications Education: The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers. For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form. The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here. Requisition compensation: 0 to 0