Fabric

Define end-to-end architecture for ML/AI applications, own SDLC, set technical standards, and provide mentorship. | 8+ years in software engineering or applied ML, proficiency in Python backend, embeddings databases, and AWS deployment. | About the Role We are looking for a Staff Software Engineer, AI with deep expertise to set the technical direction and define the architecture for advanced language and voice technologies that transform how patients and providers interact. In this strategic role, you will be a key contributor, mentoring senior engineers and driving Fabric’s most complex work across a range of AI and ML applications and techniques. This is a high-leverage, technical leadership position at the core of Fabric’s production engineering vision. You will work cross-functionally to pioneer novel and impactful applications of machine learning, agentic AI, and other modern technologies to meet Fabric’s existing and future business needs. What You'll Do As a Staff Software Engineer, AI, you will be instrumental in defining the technical roadmap and elevating the team’s capabilities in advanced AI concepts. Your primary responsibilities will include: Defining the end-to-end architecture for mission-critical ML/AI applications and owning the entire SDLC of those applications. Pioneering and driving the productionization of ML and AI features in Python, integrating them seamlessly with core backend services. Setting technical standards and providing mentorship to the engineering team, raising the overall technical bar and driving best practices. Partnering with product and medical teams to architect appropriate, responsible safeguards and business constraints for all AI outputs at a system level. Collaborating with engineering leadership to design and evolve robust interfaces for the Data Science team’s applications, so they can be used by a wide array of products across the organization. Leading the way in designing and implementing automated evaluation frameworks to rigorously measure the accuracy, fairness, and performance of our systems. Serving as the technical owner for existing NLP and AI diagnosis production components, overseeing their maintenance and strategic improvement. Developing and driving adoption of comprehensive analytics to monitor system performance, identify systemic bottlenecks, and strategically prioritize improvements. Leading the organization's strategy for getting the most out of AWS Bedrock, focusing on resilience and cost-efficiency. Maintaining a technical vision by rapidly researching, prototyping, and introducing new AI tools, APIs, and architectures that align with company needs. Shaping Fabric’s long-term AI strategy and contributing significantly to the future of healthcare AI. Why You Might Be a Good Fit You care deeply about the mission: You are passionate about deploying technology that empowers patients to engage with healthcare quickly, easily, and effectively. You're an autonomous problem solver: You excel at breaking down complex problems in the AI space and finding effective solutions, operating with autonomy and ownership. You’re a leader in your field: You stay current on machine learning, foundation models, and algorithms related to text and text-to-speech technologies. You value robust and responsible AI: You're committed to building robust testing and monitoring systems that provide insight into real-time performance, and you are dedicated to developing safeguards for responsible AI use. You thrive on collaboration: You enjoy working cross-functionally across teams, integrating AI use cases into products by understanding their APIs and data systems. You're a clear communicator: You're skilled at communicating complex ideas clearly to both technical and non-technical audiences. This Might Not Be The Right Fit If... You prefer a role that is focused purely on research rather than hands-on, production-level engineering and deployment. You are not comfortable with the ambiguity and fast-paced nature of developing cutting-edge AI systems from the ground up. You prefer to work in a silo rather than collaborating closely with product, medical, and other engineering teams. You are not passionate about the specific application of AI to solve real-world problems in the healthcare industry. Your Qualifications You have a combination of the following experience and credentials appropriate to a Staff-level engineering leader: A masters' degree in a related field, or; 8+ years of experience in software engineering or applied machine learning, with a strong focus on building real-world AI/ML systems, or; Strong experience in developing healthcare-specific AI/ML solutions; or Demonstrable experience developing novel, highly impactful AI/ML solutions that handle sensitive data Proficiency in backend software engineering using Python. Solid understanding of embeddings and embedding databases. Familiarity with modern AI/ML frameworks and tools, with constant attention to new tools, trends, and technologies. Experience building and deploying cloud-native applications on AWS. Demonstrated ability to bring models from research to production, solving for latency, scale, and reliability. Effective communication skills and the ability to work across disciplines in a fast-paced, agile environment. Strong technical leadership skills, with a particular focus on growing and supporting a skilled, senior-level team. Bonus Points Prior work on multimodal AI interfaces or agent-based dialogue systems. Experience hosting, scaling, and fine-tuning open-source models. A passionate interest in improving healthcare access and outcomes through applied AI. The national pay range for this role is $165,000.00 - $210,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.

Provide Tier 1 technical support, patient onboarding, and handle point-of-service activities via multiple communication channels. | 1-2 years customer service experience, strong communication, adaptability, time management, and familiarity with Google Products and Zendesk. | About the Role We are looking for a Support Specialist who will be a vital member of our team, responsible for providing administrative and technical support to patients, providers, and pharmacies using our telehealth services. In this role, you will be on the front lines, ensuring a seamless virtual healthcare experience by answering questions about appointments, navigating the virtual platform, and managing patient accounts with professionalism and compassion. You will be instrumental in making sure every virtual visit is an outstanding one, all while adhering to HIPAA regulations and maintaining exceptional customer service standards. Shift Requirements: This role is critical to our 24/7 clinical operations. To ensure full coverage, you must be available to work a flexible schedule that includes evenings, weekends, and holidays. Shifts are assigned on a mandatory rotating basis to maintain organizational capacity. What You'll Do As a Support Specialist, you will be the primary point of contact for our users, ensuring their success on our platform. Your primary responsibilities will include: Providing Tier 1 technical support, facilitating patient onboarding, and troubleshooting technical problems for patients, providers, and other customers via email, chat, and phone. Performing essential point-of-service activities, such as visit preparation, payment collection, patient tracking, prescription handling, and record tracking, to ensure accuracy and a great patient experience. Professionally investigating, triaging, and resolving patient issues to ensure their visit is a positive one. Facilitating administrative tasks, including entering and maintaining confidential patient information and performing telephone triage. Developing a deep understanding of our products and contributing to the accuracy, quality, and user-friendliness of documentation, guides, and FAQs that help customers find solutions independently. Collaborating effectively with cross-functional teams, including clinical staff and the Tier 2 Technical Support team, to ensure the smooth resolution of issues and to relay customer feedback for product improvements. Adhering to compliance policies and procedures, and properly documenting all customer interactions within Zendesk. Creating a welcoming and professional environment for all users by demonstrating exceptional customer service and telephone etiquette. Staying updated with product updates, industry trends, and best practices to offer the most effective support. Why You Might Be a Good Fit You are deeply committed to providing exceptional customer care and thrive on making a positive impact on a patient’s healthcare journey. You are an excellent communicator who can work with a diverse patient population and workforce, demonstrating empathy and professionalism in every interaction. You have a knack for troubleshooting and resolving general technology issues, and you are great at explaining features and providing clear instructions to others. You are highly organized and can successfully adapt to change, managing multiple tasks and shifting priorities in a fast-paced environment. You are a critical thinker with sound judgment, and you are comfortable working independently with minimal supervision. This Might Not Be The Right Fit If... You prefer a role with a narrow scope that does not involve both administrative and technical support tasks. You are not comfortable with the fast-paced, sometimes hectic nature of a support role. You are not passionate about providing a high level of satisfaction and compassion to patients and their families. You are not comfortable with the meticulous record-keeping and data entry required for confidential information. You are unable to work a flexible, rotating schedule that includes nights, weekends, and holidays. You prefer working in isolation rather than actively collaborating with a cross-functional team, including clinical staff. Your Qualifications 1-2 years of Customer Service experience. Ability to work a mandatory rotating shift schedule, including evenings, weekends, and holidays. Excellent listening, verbal, written, and interpersonal communication skills. Demonstrated ability to switch from one task to another successfully in a fast-paced, ever-changing environment and adjust priorities as needed. Excellent time management skills. Keen attention to detail. Good judgment and decision-making capabilities. Ability to organize, prioritize, and adapt to change. Creative ability and writing proficiency. Knowledge of Google Products. Familiarity with Zendesk WFM and Maestro QA. Ability to partner with others to troubleshoot and resolve general technology issues. A desire and commitment to provide the highest level of satisfaction in quality service, caring, and compassion. The ability to work independently with minimal supervision in an often-hectic environment. Bonus Points Knowledge of medical terminology. The ability to type a minimum of 30 words per minute. Working knowledge of Apple iOS or MS Windows-based laptops. Experience with UCM Digital Health's EMR. The national pay range for this role is $35,000.00 – $45,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.

Lead the development of customer evidence, create compelling narratives, and manage brand messaging across channels. | 3-5 years in content marketing or communications, experience with customer storytelling, managing content projects, and healthcare or health tech background. | About the Role Fabric is looking for a strategic and detail-oriented Content & Communications Manager to lead the creation of customer stories, case studies, guides, and collateral across digital channels that showcase the impact of our solutions. This role is central to Fabric's mission: customer evidence is the foundation of how we bring our story to market, prove ROI, and enable better care for patients and providers everywhere. You will be both a strategist and a creator—writing compelling narratives, interviewing customers, and collaborating with design to produce assets that improve campaign performance, equip Sales, and drive engagement with health systems, payers, and employers. You'll join a small but high-impact Marketing team that is collaborative, fast-paced, and growth-focused. You will be both a strategist and a creator—trusted to own projects end-to-end, balancing creative execution with strategic communications. This role is highly collaborative—you’ll join customer calls, interview executives, partner with design, and support leadership in communicating with press, working closely with the Director of Marketing, Product Marketing Manager, Demand Generation Manager, and cross-functional partners in Sales and Client Success. What You'll Do As a Content & Communications Manager, you will be the driving force behind Fabric's most compelling narratives. Your primary responsibilities will include: Owning the Customer Evidence Program: Lead the development of critical customer evidence, including case studies, ROI stories, and proof point development, from initial concept through final delivery. Content Creation & Interviewing: Conduct interviews with customers, partners, and internal stakeholders to capture compelling narratives, then write, edit, and package content including guides, one-pagers, and marketing collateral. Brand Governance: Manage and maintain Fabric’s brand language, tone, and messaging across all mediums and channels to ensure consistency and reinforce our value proposition. External Communications: Draft and coordinate press releases, media statements, and external announcements, supporting leadership in media and press outreach efforts. Internal Alignment & Strategy: Partner closely with the Product Marketing Manager and Demand Generation Manager to align content and communications with value propositions, ROI messaging, and campaign priorities. Sales & Client Success Enablement: Collaborate with Sales and Client Success to identify opportunities for new stories and maintain a centralized library of current, effective marketing and sales assets. Social Media: Plan and execute organic social schedules across our brand and executive profiles (primarily LinkedIn). Media Tracking & Insights: Track and share media coverage, ensuring those insights actively inform future campaigns and messaging strategy. Visual Development: Work directly with design resources to develop visually compelling, brand-aligned materials. Why You Might Be a Good Fit You are an exceptional writer and natural storyteller who thrives on translating complex customer outcomes into clear, powerful narratives. You are both a strategic thinker and a hands-on creator, eager to own projects end-to-end and drive measurable business impact through content. You are highly collaborative and comfortable joining customer calls, interviewing executives, and partnering with internal teams (Product, Sales, Design) to achieve objectives. You are driven by the specific mission of improving healthcare and possess a background that allows you to adapt tone and messaging for professional healthcare audiences (health systems, payers, employers). You are detail-oriented and organized, with a proven ability to manage multiple priorities simultaneously in a fast-paced environment. This Might Not Be The Right Fit If... You are not comfortable with the level of cross-functional collaboration required, or interfacing directly with customers and executive stakeholders. You are seeking a rigid, large-team structure, as you will be joining a small, high-impact team where autonomy and individual project ownership are expected. You do not have experience or interest in the specific intersection of B2B SaaS technology and the healthcare industry. Your Qualifications 3–5 years of experience in content marketing, communications, or customer storytelling in a B2B SaaS environment. Excellent writing and editing skills with demonstrated ability to adapt tone for professional audiences. Demonstrated experience interviewing customers and translating outcomes into compelling stories. Experience managing content projects end-to-end, from concept through delivery. Experience managing brand and/or executive thought leadership social accounts. Experience drafting press releases and supporting external communications/media efforts. Background in healthcare and health technology. Attention to detail, organizational skills, and ability to manage multiple priorities. Bachelor’s degree in Marketing, Communications, Health Sciences, or equivalent experience. Bonus Points Experience in video storytelling, design tools, or multimedia content creation. Familiarity with ABM campaigns and aligning content with account-based strategies. Experience running in-house PR functions and collaborating with PR agencies or external media partners. Knowledge of SEO and digital content best practices. The national pay range for this role is $75,000.00– $100,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.

Lead development of advanced language and voice AI technologies, from prototype to production, in healthcare applications. | Requires 5+ years in software engineering or applied machine learning, proficiency in Python, and experience with LLMs and cloud-native deployment. | About the Role We are looking for a Senior Engineer with AI expertise to lead the development of advanced language and voice technologies that transform how patients and providers interact. In this role, you will drive Fabric’s work in large language model (LLM) applications—such as retrieval-augmented generation (RAG), classification, and fine-tuning—as well as speech, natural language processing (NLP), and machine learning (ML). This is a hands-on, high-impact position at the intersection of innovation and production engineering. You will work cross-functionally to build intelligent, responsive dialogue systems and infrastructure for Fabric’s conversational AI experiences across voice and digital channels. What You'll Do As a Senior Engineer, AI, you will be instrumental in bringing advanced AI concepts from prototype to production. Your primary responsibilities will include: Designing, building, and optimizing LLM applications (e.g., RAG, classification, summarization). Prototyping and productionizing ML and AI features in Python, integrating them with backend services. Partnering with product and medical teams to develop appropriate safeguards and business constraints for AI outputs. Collaborating with engineering to develop APIs for LLM applications used by other product components. Creating automated evaluations to measure the accuracy and performance of LLM-powered systems. Maintaining and improving existing NLP and AI diagnosis production components. Developing analytics to monitor system performance and prioritize improvements. Deploying AI services end-to-end in cloud-native environments using AWS and Kubernetes. Staying on the cutting edge by researching and testing new AI tools, APIs, and architectures. Contributing to our conversational AI strategy and helping shape the future of healthcare AI. Why You Might Be a Good Fit You care deeply about the mission: You are passionate about deploying technology that empowers patients to engage with healthcare in their preferred language and format. You're an autonomous problem solver: You excel at breaking down complex problems in the AI space and finding effective solutions, operating with autonomy and ownership. You’re a leader in your field: You stay current on machine learning, foundation models, and algorithms related to text and text-to-speech technologies. You value robust and responsible AI: You're committed to building robust testing and monitoring pipelines that provide insight into real-time performance, and you are dedicated to developing safeguards for responsible AI use. You thrive on collaboration: You enjoy working cross-functionally across teams, integrating AI use cases into products by understanding their APIs and data systems. You're a clear communicator: You're skilled at communicating complex ideas clearly to both technical and non-technical audiences. This Might Not Be The Right Fit If... You prefer a role that is focused purely on research rather than hands-on, production-level engineering and deployment. You are not comfortable with the ambiguity and fast-paced nature of developing cutting-edge AI systems from the ground up. You prefer to work in a silo rather than collaborating closely with product, medical, and other engineering teams. You are not passionate about the specific application of AI to solve real-world problems in the healthcare industry. Your Qualifications A bachelor's degree in a related field is preferred, but not required. 5+ years of experience in software engineering or applied machine learning, with a strong focus on building real-world AI/ML systems. Proficiency in backend development using Python (Flask or FastAPI), and 3+ years of hands-on experience with LLMs and LLM agents. Core Competencies: Solid understanding of embeddings and embedding databases. Experience in NLP or speech processing technologies. Familiarity with modern AI/ML frameworks and tools (e.g., Hugging Face, OpenAI API, LangChain, LangGraph). Experience building and deploying cloud-native applications on AWS with Kubernetes and container tools. Demonstrated ability to bring models from research to production, solving for latency, scale, and reliability. Effective communication skills and the ability to work across disciplines in a fast-paced, agile environment. Bonus Points Experience with conversational agents, or real-time voice communication (e.g., WebRTC, telephony), ASR, TTS, or voice assistants. Prior work on multimodal AI interfaces or agent-based dialogue systems. Experience hosting, scaling, and fine-tuning open-source models. A passionate interest in improving healthcare access and outcomes through applied AI. The national pay range for this role is $150,000.00 - $190,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.

Lead clinical quality, safety, compliance, and product innovation for a telemedicine platform, ensuring regulatory adherence and driving value-based care strategies. | Requires an MD or DO with active board certification, extensive clinical leadership experience, and expertise in clinical quality, safety, and regulatory compliance. | About the Role The Vice President of Clinical Quality serves as the senior executive responsible for the safety, efficacy, and performance of the Fabric clinical enterprise. This role bridges the gap between clinical excellence, advanced technology, and commercial success. You will act as the primary architect for clinical governance, ensuring that medical protocols and company medical practice are evidence-based and compliant while driving value-based care strategies that support the company's commercial growth. What You'll Do As the Vice President of Clinical Quality, you will be the primary architect and steward of Fabric’s clinical integrity, leading the strategy for patient safety, quality metrics, and regulatory excellence across the entire platform. Your primary responsibilities will include: Leadership of the Virtual Care Medical Group Executive Oversight: Provide direct leadership and mentorship to the Clinical Leadership team, including the Medical Director, Behavioral Health Director, and Lead Clinicians. Performance Management: Oversee the clinical performance of all clinicians practicing on behalf of the company. Define scopes of practice based on training and experience, and manage the full cycle of clinician performance, including individual reviews, professional development, and corrective action. Culture & Engagement: Foster a culture of excellence and engagement by leading Monthly Clinical Leadership forums and maintaining ongoing rapport with clinical staff via regular communication touchpoints. Resource Management: Ensure appropriate clinical leadership coverage during high-volume periods and holidays to maintain operational continuity. Clinical Quality, Safety, & Compliance Governance: Chair the Clinical Quality Advisory Committee and the Patient Safety Committee. Curate the agenda, approve policy changes, and ensure the execution of safety initiatives. Regulatory Accreditation: Lead the strategy and operational execution for regulatory compliance, including NCQA accreditation, DEA compliance, and the management of Collaborative Practice Agreements (CPAs). Incident Management: Serve as the final authority on clinical quality investigations. Triage and address emergent clinical safety issues, coordinating with stakeholders to ensure rapid mitigation and root-cause analysis. Policy Operationalization: Develop, review, and operationalize medical quality oversight policies and procedures, ensuring they adapt to the evolving landscape of telemedicine. Medical Intelligence & Product Innovation Protocol Development: Oversee the end-to-end development and maintenance of both traditional and LLM-driven clinical protocols in partnership with the Medical Intelligence team. Protocol Quality and Safety: Lead recurring clinical protocol reviews to ensure that model/protocol outputs and other automated workflows adhere to rigorous, evidence-based safety standards. Product Strategy: Participate in Product Design & Engineering (PD&E) and Go-To-Market (GTM) review sessions as a subject matter expert. Provide clinical requirements to ensure products are clinically credible, safe, and achieve market fit. Prioritization: Actively shape the roadmap for the Medical Intelligence team, helping to sequence work across clinical, product, and data initiatives. Commercial Strategy & Value-Based Care Value-Based Care (VBC) Leadership: Serve as the clinical lead for Total Cost of Care (TCOC) savings initiatives. Collaborate with Medical Economics to leverage claims data and translate findings into actionable clinical practice changes. Sales Enablement: Function as the Clinical Quality Subject Matter Expert (SME) during the sales process. Define achievable Performance Guarantees (PGs) regarding quality metrics. Define the boundaries of acceptable scope of practice for clinician service inquiries of new opportunities. Client Success & Retention: Represent the clinical organization in Quarterly Business Reviews (QBRs) and high-stakes client discussions to ensure alignment on shared quality metrics. Program Implementation: Design and implement the clinical programs required to meet contractual metrics and performance guarantees post-sale. Clinical Operations & Execution Operational Rhythm: Lead the translation of strategic objectives into concrete execution plans during tactical meetings. Agile Management: Provide oversight to the Medical Intelligence Team’s sprint cadence to align team outputs with client expectations and clinical priorities. Stakeholder Rounding: Conduct recurring 1:1 roundings with direct reports and cross-functional peers to maintain alignment and identify operational bottlenecks early. Clinical Practice Guidance: Oversee or create clinical practice guidelines to support company contracted clinical services and ensure that they are followed appropriately by the practicing clinicians. Personal Clinical Practice Active Practice: Maintain an active frontline clinical practice to remain grounded in real-world workflows, patient needs, and the practical application of company tools. Expert Availability: Serve as the real-time expert resource for practicing clinicians requiring guidance on complex cases or quality issues. Why You Might Be a Good Fit You are a visionary clinician who excels at the intersection of medical practice, advanced technology, and commercial growth. You possess a meticulous approach to clinical governance and a demonstrated ability to lead complex regulatory accreditation efforts. You are an effective mentor who enjoys fostering a culture of excellence and high engagement across a distributed clinical team. You enjoy translating high-level claims data into actionable clinical practice changes that drive value-based care success. This Might Not Be The Right Fit If... You prefer a traditional executive role that does not include active frontline clinical practice. You are uncomfortable with the "agile" pace of tech-driven clinical protocol development and LLM integration. You find the commercial aspects of healthcare—such as sales enablement and client retention—to be outside your primary area of interest. Job Requirements Medical Degree (MD or DO) with active board certification. Extensive experience in clinical leadership, specifically overseeing multi-disciplinary teams and medical group performance. Deep expertise in clinical quality, patient safety, and regulatory compliance (NCQA, DEA, etc.). Demonstrated experience in Value-Based Care (VBC) and Medical Economics, specifically regarding TCOC initiatives. Familiarity with Agile methodologies and a commitment to shaping product roadmaps alongside engineering teams. Ability to maintain a frontline clinical practice while fulfilling executive responsibilities. The national pay range for this role is $230,000.00 – $270,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.

Manage and optimize enterprise IT infrastructure including email, identity, endpoints, and network systems, ensuring reliability, security, and modernization. | Extensive hands-on experience with Microsoft 365, Azure, networking, endpoint management, and automation, with at least 5 years in a senior engineering role. | Senior Systems Engineer, Information Technology Job Summary: We are hiring a Senior Systems Engineer to own the reliability, modernization, and performance of our modern workplace infrastructure. You will be the technical owner of our Microsoft 365/Entra ID environment, endpoint management (~650 devices), Meraki network stack, and core SaaS foundations. This is a senior hands-on role for an engineer who builds scalable, automated systems and acts as a subject matter expert for the organization. Core Responsibilities: · Email & M365 Ownership: Architect and administer Exchange Online, including mail flow rules, routing, DNS records (SPF/DKIM/DMARC), and Mimecast policy management. Manage Entra ID identity lifecycle, access policies (Conditional Access), and collaboration settings for ~1,000 users. · Modern Endpoint Management: Manage the full lifecycle of ~650 endpoints (Windows/macOS) using Intune/Autopilot. Define imaging standards, update rings, and compliance policies. · Physical Infrastructure: Oversee MDF/IDF rack management, including racking/stacking equipment, cable management, UPS maintenance, and coordinating low-voltage cabling projects for office builds or expansions. · Tier 3 Escalation Support: Serve as the final point of escalation for complex desktop, network, and identity support issues that cannot be resolved by Helpdesk or MSP. · Backup & Recovery: Manage and monitor enterprise backup systems (e.g., Veeam for M365/Azure), ensuring data integrity and successful recovery capabilities for critical business data. · Network Operations: Maintain and monitor our Cisco Meraki stack (MX, MS, CW) across 4 regional offices, ensuring uptime and secure connectivity. · SaaS Administration: Serve as the technical administrator for key business platforms, managing integrations, SSO configuration, and user provisioning. · Azure Infrastructure: Support and administer our growing Azure footprint, including SQL services, App Services, and Blob Storage. Collaborate with the team on cloud architecture and resource management. · Automation & Efficiency: Build automation workflows using Power Automate and light PowerShell scripting to replace manual tasks and improve system reliability. How You Will Operate: · Primary Decision Maker: You are the owner of your domain. You will make day-to-day technical decisions on configuration and architecture within agreed guardrails, escalating only for material risk or budget. · Proactive Builder: You identify performance bottlenecks or modernization opportunities and drive them from concept to implementation. · Subject Matter Expert: You are the go-to technical authority for infrastructure. You recommend the "what, when, and how” of system changes and are accountable for the results. Technical Requirements: · 5+ years deep hands-on engineering experience in a Microsoft 365 / Cloud-first environment. · Identity & Directory Services: Expert-level Entra ID (Azure AD) and Active Directory skills: SSO/SAML, SCIM, Conditional Access, Group Policy, and identity lifecycle management. · Email Management: Expert-level knowledge of Exchange Online, mail routing, DNS management (SPF/DKIM/DMARC), and secure email gateway configuration (Mimecast/Proofpoint). · Endpoints: Proven experience architecting Intune for modern management (Autopilot, Configuration Profiles, Compliance Policies). · Physical Infrastructure: Experience with server room/IDF management, racking and stacking hardware, UPS configuration, and overseeing structured cabling/low-voltage vendors. · Azure: Hands-on experience with Azure services, including SQL Database, App Services, Blob Storage, and virtual infrastructure. · Networking: Hands-on experience configuring and troubleshooting Cisco Meraki networks (Firewalls, Switches, Wireless). · Automation: Comfortable building Power Automate workflows and writing light PowerShell scripts for M365 administration and process automation. · Collaboration: Deep knowledge of SharePoint Online / Teams architecture, permissions, and external sharing controls. · AI for Operations: Experience using AI tools (ChatGPT, Claude, Copilot) with effective prompt engineering to improve operational workflows, research, and troubleshooting.

Lead and grow a multidisciplinary product design team to deliver user-centered, scalable healthcare product solutions while collaborating with cross-functional teams and customers. | Bachelor's degree in design-related field, 8+ years product design experience including 5+ years managing teams, deep healthcare industry knowledge, and strong communication skills. | About Fabric HealthAt Fabric Health, we're not just building technology; we're fixing healthcare's capacity problem. Our mission is to power healthcare to move faster, work smarter, and deliver better care, creating seamless, intuitive experiences that simplify and unify virtual and in-person care for thousands of providers and millions of patients nationwide. We're a team of brilliant, thoughtful minds, deeply motivated by improving patient and provider lives, and we believe technology can truly enhance the US healthcare system. Trusted by leading healthcare organizations: Our customers include Luminis Health, OSF HealthCare, MUSC Health, and Intermountain. Responsibilities We are backed by leading investors such as Thrive Capital, GV (Google Ventures), General Catalyst, Salesforce Ventures, Vast Ventures, BoxGroup, and Atento Capital. We value working quickly for good reason, listening deeply to solve big challenges, and building products like we would for loved ones.About the RoleAs Senior Manager of Product Design, you'll be a key leader shaping the innovation, growth, and user experience across Fabric's products. This pivotal role offers the chance to champion a user-centered design culture and lead a talented team in creating intuitive, effective solutions for our customers. You'll be instrumental in realizing Fabric’s full vision of a singular, integrated hybrid care journey, ensuring a cohesive and impactful user experience across all offerings. You'll blend strategic thinking with hands-on leadership, working closely with cross-functional product, engineering, clinical, and Go-to-Market teams. This includes building vital relationships with our customers, reaching up to hospital C-suite executives. This is an exciting opportunity to get on the ground floor of a fast-paced startup, define what it means to enable the health systems of the future to do their best work, and significantly improve patient and provider lives through impactful design and a deep understanding of human healthcare processes. We thrive on vigorous conversation and deep research, alongside a clear focus on getting things done.What You'll DoAs a Senior Manager of Product Design, you will be instrumental in leading our design function. Your primary responsibilities will include: • Guiding and growing a multidisciplinary team of product and brand designers, shaping a culture of curiosity, craftsmanship, and collaboration. • Owning the end-to-end design process across all Fabric products—driving from insight to execution to ensure cohesive, user-centered experiences. • Working closely with product management, engineering, and other stakeholders to understand user needs, define product requirements, and translate them into effective design solutions and implementation plans. • Developing and maintaining a deep understanding of Fabric’s products and functioning as a subject matter expert on product design, user experience, and relevant market trends to drive customer solution development. • Ensuring solutions are scalable, efficient, and deliver maximum value to customers, with a clear emphasis on standard capabilities and intuitive design. • Driving user research and ensuring solutions have been tested prior to build, making this an integral part of the design process. • Identifying opportunities to improve the efficiency, scalability, and quality of design processes and deliverables, with a focus on streamlining workflows and enhancing design impact. • Partnering with marketing to develop compelling materials and messaging that accurately reflect our product’s design philosophy and value proposition. • Driving the design vision and contributing to the design system, collaborating with engineering to ensure scalable implementation and continuous refinement. Why You Might Be a Good Fit • You are a leader who thrives on both strategic thinking and hands-on execution. • You are deeply motivated by the challenge of championing a user-centered design culture in a fast-paced, startup environment. • You excel at building strong relationships with cross-functional teams and C-suite executives to drive a cohesive product vision. • You are passionate about defining what it means to enable the health systems of the future through impactful and intuitive design. • You are a natural collaborator who enjoys vigorous conversation and deep research, with a clear focus on getting things done. This Might Not Be The Right Fit If... • You prefer a highly structured environment and are not comfortable with the ambiguity of a fast-paced startup. • You are not energized by the dual responsibility of hands-on design work and leading a team. • Your experience is not focused on designing and delivering complex, enterprise-level solutions. • You are not motivated by the specific mission of improving patient and provider lives through healthcare technology. Your Qualifications • Bachelor's degree in User Design, UX, or a related field. • 8+ years of experience in product design, with a portfolio showcasing expertise in UX, UI, and user-centered design principles. • 5+ years of experience leading and managing a product design team, including UX, UI, and brand designers. • A deep understanding of the healthcare industry, including healthcare workflows, data standards (e.g., HL7, FHIR), and regulatory requirements (e.g., HIPAA), with a focus on how design can improve user interaction with complex systems. • Demonstrated ability to design and deliver complex, enterprise-level solutions, with a clear emphasis on user experience, visual design, and interaction design. • Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate design concepts and rationale to both technical and non-technical audiences. • Analytical and problem-solving skills, with a focus on delivering user-centered solutions in complex technical environments. • Ability to thrive in a fast-paced, dynamic startup environment. Bonus Points • Demonstrated experience working for a fast-paced, growing startup and thriving in a 0-to-1 environment. • Experience designing for healthcare applications. The national pay range for this role is $140,000.00 – $175,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.Learn more about Fabric • LinkedIn • Awards • Press Releases • Careers Page At Fabric, we believe that a diverse workforce is essential to our success. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We actively encourage individuals from all backgrounds to apply.

Drive revenue growth by managing complex sales cycles, building relationships with health system executives, and closing deals within the Provider & Health System vertical. | Senior sales experience selling healthcare IT or SaaS solutions to health systems, proven track record of exceeding sales targets, strong negotiation skills, and ability to engage C-suite executives. | About Fabric HealthAt Fabric Health, we're not just building technology; we're fixing healthcare's capacity problem. Our mission is to power healthcare to move faster, work smarter, and deliver better care, creating seamless, intuitive experiences that simplify and unify virtual and in-person care for thousands of providers and millions of patients nationwide. We're a team of brilliant, thoughtful minds, deeply motivated by improving patient and provider lives, and we believe technology can truly enhance the US healthcare system. Trusted by leading healthcare organizations: Our customers include Luminis Health, OSF HealthCare, MUSC Health, and Intermountain. Responsibilities We are backed by leading investors such as Thrive Capital, GV (Google Ventures), General Catalyst, Salesforce Ventures, Vast Ventures, BoxGroup, and Atento Capital. We value working quickly for good reason, listening deeply to solve big challenges, and building products like we would for loved ones.About the RoleAs the Sales Director of Provider Sales, you will be pivotal in shaping and executing our sales strategy to drive significant revenue growth within the Provider & Health System vertical at Fabric. This role requires a strategic salesperson who can cultivate strong relationships with executive stakeholders at target health systems within the territory of Texas and north of it. You will be responsible for tailoring our value propositions to meet the unique needs of these key accounts and expertly navigating complex sales cycles, collaborating effectively with both internal and external partners. You will be empowered by a comprehensive support team, including marketing, solution design, product, clinical, technical, integration, and other specialists, ensuring a compelling sales process and enabling Fabric to achieve and surpass its sales objectives. The ideal candidate brings a robust understanding of the health system landscape, established relationships within key accounts, a demonstrated history of exceeding sales targets, and experience thriving in a hyper-growth environment.What You'll DoAs a Sales Director, you will be instrumental in driving our growth within the Provider and Health System vertical. Your primary responsibilities will include: • Proactively engaging with key stakeholders within your assigned territory, building lasting relationships with buyers and influencers at target health systems. • Partnering with internal teams to identify and capitalize on growth opportunities within our existing client base. • Building a robust sales pipeline to achieve annual quota through proactive prospecting, participation in demand generation initiatives, and engagement with prospects at industry events. • Successfully closing deals with key accounts through adept enterprise deal management and skillful contract negotiations. • Adhering to established provider sales processes while proactively identifying and recommending improvements to enhance sales efficiency and accelerate growth at Fabric. • Effectively articulating the value and capabilities of Fabric’s platform and service offerings to health system executives. • Strategically leveraging Fabric executives and supporting teams (solution design, product, clinical, technical, integration, etc.) to develop compelling presentations and drive successful deal cycles. • Conducting thorough research on key accounts and market trends, serving as an internal subject matter expert on the dynamics of health systems. • Maintaining detailed and accurate records of account information, activities, and progress within Fabric CRM and other reporting tools. • Gathering and relaying valuable product and market feedback to sales leadership, marketing, and the product development team, including feature requests, market trends, competitive intelligence, and emerging opportunities. Why You Might Be a Good Fit • You are a strategic salesperson with a talent for cultivating strong, long-term relationships with executive stakeholders. • You are a highly motivated self-starter with a clear track record of exceeding sales targets in a fast-paced environment. • You possess excellent communication and presentation skills, with the ability to articulate complex value propositions to C-suite executives. • You are an expert at navigating complex sales cycles and skillfully negotiating intricate contracts. • You thrive on collaboration and are adept at working with a comprehensive support team to ensure a compelling sales process. This Might Not Be The Right Fit If... • You prefer a highly structured environment and are not comfortable identifying and recommending process improvements on your own. • You are not motivated by working in a hyper-growth, fast-paced environment. • You are not comfortable with the dual responsibility of building and maintaining a pipeline while also managing key client relationships. • You do not have experience or interest in the specific intersection of healthcare technology and sales. Your Qualifications • Bachelor’s degree or equivalent professional experience. • Demonstrated experience selling solutions to health systems in the territory of Texas and north of it. • Demonstrated success in selling complex, multi-stakeholder solutions, such as SaaS, healthcare IT, or healthcare services. • A highly motivated self-starter with a consistent track record of exceeding performance goals in sales roles. • Demonstrated ability to successfully negotiate intricate contracts. • Demonstrated ability to thrive and perform effectively in a dynamic and fast-paced environment. • Clear, concise, and impactful communication skills, including excellent executive-level presentation abilities. • Demonstrated ability to navigate the strategic level of customer organizations, identify key decision-makers, cultivate relationships with senior executives, and secure meetings with critical stakeholders. The national pay range for this role is $135,000.00 – $170,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.Learn more about Fabric • LinkedIn • Awards • Press Releases • Careers Page At Fabric, we believe that a diverse workforce is essential to our success. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We actively encourage individuals from all backgrounds to apply.