F5

Lead AI product strategy and agentic AI delivery for customer experience, re-architecting customer journeys while maintaining business and operational alignment. | Requires 10+ years in AI or technology product management, software development, and customer-facing work, plus enterprise-scale generative or agentic AI delivery experience and a relevant degree. | At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Principal Product Manager, AI (Customer Experience) Position Summary We are seeking a Principal Product Manager, AI to serve as the agentic catalyst for our customer experience organization. This is not a role that administers a backlog. It is a strategic bridge between the business and the technology organization, accountable for re-architecting how the enterprise operates when generative and agentic AI are treated as first-class participants in the work. The role establishes a single, technically grounded owner for CX AI delivery. Diffuse ownership today produces fragmented pilots, duplicated spend, and shadow AI adopted without evaluation, security review, or measurement. The incumbent consolidates that ownership, sets the standards by which CX AI solutions are built and approved, and becomes the accountable decision-maker for what gets built, bought, and stopped. The role also protects delivery velocity: scaling agentic workflows requires dedicated product leadership that carries the discovery, definition, and prototyping load itself, engaging core engineering deliberately rather than depleting bandwidth committed to foundational platform work. Scope spans the full customer lifecycle, from first touch through renewal and advocacy. Go-to-market motions represent a substantial portion of that scope, alongside post-sale service, self-service and digital channels, and the internal workflows that determine whether the experience is consistent or fragmented. Success requires an uncommon blend of AI product management, hands-on software development, and domain expertise across customer-facing operations. Primary Responsibilities Agentic Re-Architecture of the Customer Experience Own the AI product strategy and roadmap for CX, aligned to measurable business outcomes rather than a catalog of pilots. Map the current-state customer journey and the workflows behind it, including systems of record, cross-functional handoffs, exception paths, and undocumented practices. Identify where agentic AI restructures the work rather than accelerating it, covering decisions suitable for delegation, steps that can be eliminated, customer friction that can be removed, and activities that should remain human. Define target-state journeys built around agents, retrieval, and language models, specifying where human oversight is retained and why. Establish quantified baselines and value cases across operational and experience measures ahead of any build commitment. Translate ambiguous business problems into rigorous product definitions covering outcomes, success criteria, scope, and explicit exclusions. Unified AI Governance for CX Delivery Act as the single accountable owner for CX AI delivery decisions, consolidating fragmented initiatives under a common strategy and standard. Establish and operate the intake and approval path for CX AI solutions, replacing unmanaged shadow AI with a governed alternative teams prefer to use. Define the bar a solution must clear before deployment, including evaluation coverage, quality thresholds, human oversight, customer transparency, and rollback conditions. Own build-versus-buy and vendor decisions for CX AI capability, weighing capability, cost, risk, and time to value. Partner with Architecture, Data Engineering, Security, Risk, and Legal and Compliance to satisfy data privacy, security, and responsible AI requirements by design. Maintain visibility into AI spend and unit economics across the portfolio, and discontinue initiatives that do not earn continued investment. Parallel-Track Delivery and Enablement Drive the agentic roadmap as a dedicated parallel track, engaging core engineering capacity deliberately and preserving foundational delivery commitments. Prototype independently to prove concepts and de-risk approaches ahead of formal engineering investment. Author the requirements and technical specifications teams deliver against, at a precision that avoids rework. Own outcomes beyond deployment, driving adoption across customer-facing teams and refining solutions based on production behavior. Report on adoption, operational efficiency, experience quality, and realized return on investment, including where value was not achieved. Codify successes into reusable patterns and reference journeys other functions can adopt without bespoke work. Establish the roadmap for maturing AI proficiency across CX internal roles, including AI adoption within the software development lifecycle, so that roles are elevated rather than simply made faster. Advance AI fluency across CX teams and present strategy, trade-offs, and recommendations to executive leadership. Knowledge, Skills and Abilities Demonstrated ability to re-architect business operations rather than optimize existing process, with a record of changing how work is done. Deep understanding of the customer lifecycle and its operating models, including demand generation, pipeline management, quote-to-cash, onboarding, support and case resolution, renewals, and partner channels. Command of operational and experience measurement alike, spanning cycle time, cost to serve, and resolution rates alongside satisfaction, effort, and retention indicators. Strong product judgment, distinguishing substantive problems from stated requests, defining measurable outcomes, and declining work with clear rationale. Sufficient engineering depth to assess feasibility, challenge estimates, and prototype independently. Sound reasoning about agentic AI capabilities and limits, data dependencies, integration complexity, evaluation methodology, and cost drivers. Governance instinct balanced with pragmatism, setting standards teams adopt willingly rather than route around. Outstanding written communication, producing strategy documents and business cases upon which executives and delivery teams act. Executive presence across commercial, operational, and technical audiences, with proven effectiveness as an interpreter between them. Strong influence without formal authority across functions and geographies. Qualifications Bachelor's or Master's degree in a business, technology, or analytical discipline, or an equivalent combination of education and experience. 10+ years of combined experience spanning AI or technology product management, software development, and customer-facing business functions or the systems supporting them. Hands-on software or application development experience, current enough to prototype and evaluate technical approaches independently. 4+ years in or supporting customer experience or go-to-market functions, including marketing, sales, revenue operations, deal desk, support, customer success, or partner operations. Demonstrated delivery of production generative AI or agentic solutions at enterprise scale, with measurable improvement in experience quality, cost, cycle time, or revenue. Practical command of contemporary AI patterns, including large language models, agents and multi-agent orchestration, retrieval-augmented generation, conversational AI, and intelligent document processing. Experience establishing governance, standards, or review processes for a technology domain, with evidence of adoption by teams that did not report to you. Working knowledge of the CX systems landscape, including CRM, CPQ, marketing automation, case and service management, knowledge and self-service platforms, and underlying data platforms. Preferred Qualifications Hands-on experience with AI-assisted development tools, agent frameworks, or low-code automation platforms. Experience delivering automation across the Salesforce and Oracle stacks, spanning new product introduction (NPI), configure-price-quote (CPQ), and partner self-service built on a partner relationship management (PRM) platform. Familiarity with AI evaluation and observability practices, including how solution quality is measured over time. Experience with conversational AI or agent-assist deployments in a service or support context. Experience in a startup or early-stage environment spanning discovery, definition, and rollout. #LI-HB1 The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com). Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

Architect and maintain cloud infrastructure focusing on scalability, reliability, and security for an AI security platform. | Proven experience with AWS cloud infrastructure, Kubernetes, Terraform, CI/CD pipelines, and strong problem-solving and communication skills. | At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. About the role As a Senior DevOps Engineer within our cutting-edge AI Security team, you'll architect and maintain cloud infrastructure for our AI security platform. This role is critical for ensuring scalability, reliability, and security of our B2B SaaS solution. You'll design CI/CD pipelines, manage Kubernetes workloads, and leverage serverless technologies to optimize our cloud-native architecture and deliver innovative AI-powered solutions. What you'll do Cloud Infrastructure: Design and implement scalable cloud architectures, focusing on high availability, security, and performance optimization for our Generative AI platform. CI/CD and Automation: Develop and maintain robust CI/CD pipelines, automating deployment processes to ensure rapid and reliable feature delivery. Container Orchestration: Manage and optimize containerized workloads, ensuring efficient resource utilization and application scalability. Serverless Solutions: Implement and manage serverless architectures, enhancing our platform's flexibility and cost-efficiency. Observability and Monitoring: Build comprehensive monitoring and alerting systems to ensure proactive issue detection and resolution, maintaining high system reliability. Security and Compliance: Implement and maintain security best practices and compliance standards across our cloud infrastructure. Qualifications Experience: Proven track record in designing and managing AWS cloud infrastructure for scalable applications. Experience with DevOps practices in a B2B SaaS environment is highly desirable. Technical Skills: Expertise in AWS services, Kubernetes, and Terraform. Proficiency with CI/CD pipelines (preferably GitHub Actions), AWS Lambda, and observability tools like Datadog. Additional Skills: Ideal candidates would have experience in Service Meshes, API Gateway, MongoDB administration and optimization, and microservices architecture. Familiarity with one or more programming languages such as Go, TypeScript, or Python is a plus. Leadership Skills: Ability to lead projects with minimal guidance, excellent problem-solving skills, and the capacity to take and integrate feedback constructively. Analytical Mindset: Strong interest in analyzing and deciphering complex systems, with a keen eye for improving system efficiency and performance. Communication Skills: Excellent verbal and written communication abilities, capable of conveying complex technical ideas clearly and effectively. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. The annual base pay for this position is: $259,200.00 - $388,800.00 F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com). Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

Lead strategic enterprise-wide initiatives within the Office of the CISO to optimize processes and technology. | At least 8 years in program management, preferably in cybersecurity, bachelor's degree required, MBA and PMP/PgMP certifications highly desirable. | At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Sr Program Manager – Tech Position Summary We are seeking a highly skilled and experienced Senior Technical Program Manager to join the Office of the CISO (CISO)! This role specifically will lead strategic programs that will transform and optimize the enterprise. You will be responsible for program strategy, development, and execution of enterprise-wide initiatives. The ideal candidate will have a strong background in program and project management with a proven track record of successfully delivering complex programs on time and within budget. The unique benefit and scope of this enterprise-wide role is the acceleration of delivering value at scale to realize F5’s transformation efforts. This person has high emotional intelligence, strong critical-thinking, strength working cross-functionally, and an ability to influence and lead others to achieve program success. Primary Responsibilities Ensure that initiatives have clear outcomes, scope, success criteria, and alignment with overall business objectives. Design, build and maintain an overall program execution plan and roadmap to support and implement activities related to people, process, and technology that span across multiple business functions. Identify workstreams and monitor the execution of the program per scope, schedule, resourcing, and budget Establish team structure for each workstream, providing direction to project leads and coordinators on various workstreams to manage scope, timelines, deliverables, and risks to the overall program Create and monitor measures of success / KPIs for the program Partner with Change Management to identify a change management strategy and plan to ensure business readiness, engagement, and adoption Establish governance structure, handling any issues and proactively mitigating risks Facilitate effective communication and collaboration across various business units and stakeholders, ensuring transparency and alignment throughout the project lifecycle. Serve as an escalation point on risks, issues, and decisions, course-correcting as needed Provide regular updates to stakeholders and leadership on program status, milestones, and key performance metrics. Establish program rhythm of business – including communications, status reports, and readouts to stakeholders and leadership Design and deliver executive-level presentations as needed Bring an outstanding blend of business and technical acumen Ensure the use of program management best practices, methodologies, and tools to enhance project execution efficiency and effectiveness. Perform other related duties as assigned. Knowledge, Skills and Abilities Demonstrated knowledge of program and project management methodologies – waterfall, agile, kanban, etc. Demonstrated experience in strategic planning, program development, resource allocation, budget management, and risk assessment. Proficiency in program management software and tools to facilitate efficient program planning, tracking, and reporting. Strong interpersonal skills, high emotional intelligence, and ability to develop effective partnerships across the company to engage, align, and gain stakeholder buy-in. Analytical mindset with the ability to synthesize information, solve problems, and make data-driven decisions. Ability to communicate effectively across written, verbal, and presentation formats to all levels of the organization from team members to executives Ability to give executive summaries to any level of leadership is key Strong organization and time management skills to keep programs on track Ability to manage effectively in fast paced environment with multiple deadlines and competing priorities Strong business acumen and understanding of enterprise-level processes and the interplay between functions, particularly Product Management and Engineering, Customer Support, Customer Success, Sales, Marketing, Technology Services, Finance and Accounting. Ability to think strategically and act tactically as needed and be willing to roll your sleeves up. Has a learning mindset, keeps up on industry trends, research, and best practices. Qualifications Bachelor’s degree or equivalent experience MBA or equivalent desired PMP, PgMP, or other relevant project management certifications are highly desirable 8+ years of experience in program management, with a proven track record of successfully leading and delivering complex, high-impact projects at technology-based companies or within technical domains Experience managing complex cybersecurity programs across cross-functional engineering and product organizations is strongly preferred F5 Inc. is an equal opportunity employer and strongly supports diversity in the workplace. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. The annual base pay for this position is: $128,500.00 - $192,700.00 F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com). Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.