Eye Care Partners Career Opportunities

Partner with leaders to improve performance, optimize P&L, and streamline workflows through financial and operational analysis and cross-functional project leadership. | 2-4 years in healthcare consulting, investment banking, private equity, FP&A, or operations analytics with strong financial modeling and communication skills and willingness to travel up to 50%. | EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com. SUMMARY The Manager, Strategic Business Operations is a high-impact, analytically driven change-agent responsible for partnering directly with practice leaders, physicians, and cross-functional teams to improve performance, optimize the P&L, streamline workflows, and advance EyeCare Partner’s mission of delivering integrated, best-in-class eye care. ESSENTIAL DUTIES AND RESPONSIBILITIES Strategy & Performance Analysis Conduct detailed financial, operational, and KPI analysis to identify performance gaps, efficiency opportunities, and root-cause drivers. Build models, dashboards, and recurring reporting leveraging large datasets. Develop standardized KPI definitions and operational benchmarks for practices. Use data to identify opportunities and build consensus in order to influence change and create value. Practice & Physician Partnership Build trusted relationships with practice managers, market leaders, and physicians. Translate analytic insights into clear operational narratives, recommendations, and execution roadmaps. Influence and support leaders in adopting new processes, staffing models, and operational behaviors. Cross-Functional P&L Optimization Work closely with Shared Services leaders to optimize key levers of the practice P&L, including; Marketing & Patient Engagement, IT, HR, BI/analytics, Finance, Clinic Operations, and other teams to drive alignment and improve performance. Revenue Cycle Management Collaborate to improve documentation, charge capture, coding accuracy, AR performance, and cash acceleration. Physician Recruitment, Onboarding & Retention Support ramp modeling, panel development, onboarding readiness, and retention initiatives. Change Management & Project Execution Lead cross-functional workstreams from opportunity assessment through implementation. Design and execute field pilots, workflow redesigns, staffing adjustments, and process improvements. Establish measurable success criteria and track post-implementation outcomes. Field Engagement & Operational Immersion Conduct in-clinic observations to understand workflow reality, staffing, bottlenecks, and patient experience. Collaborate closely with local teams to ensure recommendations are practical, achievable, and value accretive. Executive Communication, Presentation & Reporting Package insights into polished executive-level presentations for senior leadership. Prepare materials for practice leaders, physicians, market presidents, and shared services partners. Present to Physicians and Executives regularly to persuade, inform, and educate. QUALIFICATIONS 2–4 years of work experience in healthcare consulting, investment banking, private equity, FP&A, or operations analytics. Ability to travel up to 50% of the month. Strong financial modeling and analytical skills, including comfort with large datasets. Experience leading cross-functional, process improvement initiatives. Ability to manage both direct and indirect stakeholders across a complex and distributed organization. Exceptional communication skills—verbal, written, and presentation—capable of simplifying complex analyses. Demonstrated ability to thrive in a fast-paced, matrixed, private-equity–backed environment. Strong attention to detail and commitment to execute with precision, polish and persistence. EDUCATION AND/OR EXPERIENCE Bachelor’s degree in Business, Finance, Economics, Engineering, Healthcare Management, or related field. Advanced degree preferred: MHA, JD, MBA, etc. SYSTEMS AND TECHNOLOGY Familiarity with SQL, Power BI, Alteryx, or similar tools; and, project management tools like SmartSheets, Asana, etc. LOCATION This is a remote/home office based position, but will travel up to 50% of the time to Alabama, Arizona, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Michigan, Minnesota, Missouri, New Jersey, N. Carolina, Ohio, Oklahoma, Pennsylvania, Texas and Virginia. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, reach with arms and hands, talk and hear. The individual must occasionally lift and/or move up to 50+ pounds. Specific vision abilities required for this job include close vision, distance vision and ability to adjust focus. If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The Triage Specialist receives calls not handled by the patient intake department, decides the appropriate course of action, and documents all activities in the patient record. They also act as an information desk for patients, providing guidance and scheduling appointments as needed. | A high school diploma is required along with at least one year of experience in an ophthalmic or optometric medical office. Candidates should have computer experience and customer service skills. | EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com. Company: Cincinnati Eye Institute Job Title: Triage Specialist Department: Ophthalmology Reports To: Clinic Manager Location: Blue Ash, OH This is a work from home position. ESSENTIAL DUTIES AND RESPONSIBILITIES Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc), document all activity in patient record. Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox. Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc. Schedule return appointments. Daily monitoring of NextGen task basket. Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record. Provide timely call back to all patient voice mails in triage mailbox Fax and electronically send items to pharmacy or physicians offices as requested. Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request. Manage doctor to doctor calls, doctor to patient calls. Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled. Keep sample drug log in compliance with Ohio State Pharmacy Board requirements. Other duties as assigned. JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. EDUCATION AND/OR EXPERIENCE The minimum level of education required is high school graduate with computer experience. At least one year of ophthalmic/optometric medical office experience which utilized computer, telephone and customer service skills. Preferably, extensive ophthalmic/optometric experience. CERTIFICATES, LICENSES, REGISTRATIONS Must receive or maintain OSC or higher licensure. Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Word, Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment. If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.