Extreme Networks

Develop and execute employee communications strategies, manage internal platforms and content, and advise executive leadership. | Requires a bachelor’s degree, at least eight years of internal or corporate communications experience, and demonstrated ability to lead complex initiatives, influence stakeholders, and manage digital platforms. | Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team. Overview The Senior Manager, Internal Communications is responsible for turning business priorities into communications, programs, and experiences that inform, engage, and enable employees. This role ensures employees receive the right information at the right time through a strategic, streamlined approach to internal communications, while balancing long-term planning with hands-on execution across content, governance, employee programs, and digital touchpoints. Key Responsibilities Strategy & Governance: Own internal communications strategy, planning, platforms, and governance to deliver effective, employee-focused communications that support business objectives. Content Development: Create content and messaging that drive awareness, understanding, and engagement around key priorities, initiatives, organizational updates, change efforts, etc. Stakeholder Engagement: Build relationships with stakeholders across the organization, including executive leadership, to understand priorities, identify communication needs, and serve as a strategic advisor. Employee Experience: Oversee employee engagement and recognition programs, internal events, digital employee touchpoints, and related vendor relationships that support the employee experience. Team Leadership: Foster accountability, collaboration, and professional growth while ensuring effective execution of team priorities. What You'll Bring Strategic Thinking: Ability to connect business priorities to a clear communications strategy while balancing immediate needs with longer-term objectives. Ownership & Agility: A proactive, self-directed approach with the ability to anticipate needs, take initiative, and move work forward with limited direction while managing multiple priorities and shifting deadlines. Proactive Mindset: Ability to identify communication needs, gaps, and opportunities and proactively recommend solutions rather than waiting for direction. Influence & Accountability: Confidence to establish and enforce communication standards, challenge requests, and make decisions that improve communication effectiveness across the organization. Executive Presence: Credibility and judgment to advise senior leaders, shape messaging, and navigate sensitive or high-impact communications. Leadership: Ability to lead and develop team members, build strong cross-functional partnerships, and drive alignment across stakeholders. Requirements Bachelor's degree in Communications, Marketing, or a related field. 8+ years of experience in internal communications, corporate communications, employee engagement, or related disciplines. Demonstrated experience developing communication strategies and leading complex communication initiatives in a global organization. Experience partnering with executive and senior leaders on business-critical communications. Experience managing employee engagement programs, internal events, digital communications platforms, and external vendors. Proven ability to operate independently in a fast-paced environment, manage multiple complex priorities simultaneously, exercise sound judgment, and drive work from strategy through execution. Proven ability to influence stakeholders and drive alignment across functions. Exceptional written, verbal, and presentation communication skills. Experience leading and developing communications professionals. Success Measures Employee understanding of key priorities and organizational updates. Effectiveness and adoption of internal communications platforms and channels. Engagement with communication, recognition, and employee programs. Leader and stakeholder satisfaction and partnership. Continuous improvement driven by data, employee feedback, and communication metrics. \n \n Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook. We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

Design and oversee implementation of complex network solutions for sports venues with customer presentations and technical sales support. | Requires 5+ years in network engineering with expert wireless networking and pre-sales experience, plus strong communication and travel willingness. | Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team. Position Overview Extreme Networks is seeking a dynamic Systems Engineer to join our Sales team in a Pre-Sales capacity, supporting our Sports and Entertainment vertical. This role combines technical expertise with customer-facing responsibilities, requiring you to design, present, and oversee the implementation of large-scale public venue networks. You will work closely with Sales Account Executives and travel to customer sites to present network design methodologies, showcase our competitive advantages, and demonstrate technical competency. We seek individuals who are flexible, adaptable, and willing to push beyond their comfort zone to deliver exceptional customer solutions. Primary Responsibilities • Design, plan, and oversee the implementation of complex network solutions for sports and entertainment venues • Prepare and deliver compelling customer presentations to executive, management, and technical audiences • Represent Extreme Networks at trade shows, seminars, industry events, and customer briefings • Analyze customer requirements and architect solutions that effectively position Extreme Networks products against competitive alternatives • Demonstrate Extreme Networks products and clearly articulate competitive advantages and technical differentiation • Manage complex customer interactions, navigate challenging circumstances, and maintain high customer satisfaction • Collaborate across cross-functional teams (Sales, Engineering, Support, Product) to ensure seamless project delivery • Troubleshoot and resolve network issues in live customer environments Required Qualifications • 5+ years of relevant experience in network engineering, systems design, or pre-sales • Expert-level knowledge of 802.11 Wi-Fi technologies and wireless network design • Strong background in wired, wireless, and security networking technologies with proven competitive industry experience • Demonstrated ability to influence customer decisions and effectively displace competitive solutions • Hands-on experience with industry-standard network toolsets (Ekahau, Hamina, NetScout, or equivalent) • Proven troubleshooting and problem-resolution skills in enterprise network environments • Strong understanding of network and systems security design principles, implementation, and analysis • Excellent technical communication and presentation skills • Proven ability to work independently and coordinate effectively across cross-functional teams • Willingness and ability to travel within assigned region up to 60% • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent professional experience) Preferred Qualifications • Industry wireless certifications (CWTS®, CWNA®, CWDP®, CWAP®, or equivalent) • Experience with Extreme Networks products and solutions • Track record of success in sports, entertainment, or venue-based networking projects Technical Skills & Knowledge Areas • 802.11 Wireless networking (standards, security, design best practices) • Wired switching and routing (Layer 2/3 technologies) • IPv4/IPv6 routing protocols (RIPv1/v2/v3, OSPFv2/v3, VRRP, MPLS, BGP, PIM) • Network access and security protocols (RADIUS, 802.1X, Active Directory, LDAP) • Security technologies (Firewalls, VPNs, Intrusion Prevention Systems) • Cloud platforms (AWS, Azure, Google Cloud Platform) • Network analysis and troubleshooting tools Compensation: This role has a market-competitive compensation with an anticipated base compensation range of 150,000 to 170,000 USD. The posted range reflects the amount Extreme Networks reasonably and in good faith expects to pay for this role upon hire. This range is set using objective, gender-neutral criteria based on skills, experience, responsibility, and working conditions. Actual compensation offered will depend on the selected candidate's experience, qualifications, skills, and work location. This role is also eligible for commission on a 70/30 split, and the full benefits package described below. Benefits And Total Rewards Extreme Networks offers a comprehensive benefits package. Specific benefits vary by country and may include: • Medical, dental, and vision insurance • Flexible work schedules and work-from-home opportunities where role permits • Paid time off, including open time off in eligible markets and statutory leave in all markets • Paid holidays in accordance with local practice • Retirement savings programs, including 401(k) matching in the United States • Employee Stock Purchase Program, where eligible • Adoption assistance and fertility treatment support, where eligible • Flexible spending accounts, where eligible • Employee assistance program • Tuition reimbursement, where eligible • Life and disability insurance Benefits eligibility is based on country of employment, role, and employment status. Complete benefits details will be provided during the interview process and in the formal offer of employment. Equal Employment Opportunity Extreme Networks, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to taking affirmative action to employ and advance in employment qualified protected veterans, including disabled veterans, recently separated veterans, active-duty wartime or campaign badge veterans, and Armed Forces service medal veterans. Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (for example, stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks. We encourage people from underrepresented groups to apply. Fair chance and background checks Extreme Networks will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance for Employers, Philadelphia Fair Criminal Record Screening Standards Ordinance, Illinois Human Rights Act, Cook County Human Rights Ordinance, Seattle Fair Chance Employment Ordinance, and the San Francisco Fair Chance Ordinance. An applicant's conviction history will not be considered until after a conditional offer of employment has been made. Following any individualized assessment, applicants will be provided with the opportunity to respond before any adverse action is taken. Extreme Networks does not seek salary history information from applicants and will not rely on salary history in determining whether to offer employment or in setting compensation. Reasonable accommodation Extreme Networks is committed to providing reasonable accommodations to qualified applicants with disabilities throughout the application, interview, and hiring process. If you require a reasonable accommodation to participate in the application or interview process, please contact [insert contact email and phone]. All requests will be handled confidentially. Use of artificial intelligence in hiring Extreme Networks may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. Applicants have the right to request human review of any automated decision affecting their candidacy and to request information about how their personal data is processed. To exercise these rights, please contact [insert contact email]. Data privacy Personal data provided during the application process will be processed in accordance with Extreme Networks' Candidate Privacy Notice, which is available at https://www.extremenetworks.com/about-extreme-networks/company/legal/privacy-and-cookies-policy . For applicants in the European Economic Area, United Kingdom, and other jurisdictions with comparable data protection laws, the Candidate Privacy Notice describes your rights regarding your personal data. About Extreme Networks Extreme Networks, Inc. (NASDAQ: EXTR) creates effortless networking experiences that enable people and organizations to advance. We push the boundaries of technology by leveraging machine learning, artificial intelligence, analytics, and automation. Learn more at www.extremenetworks.com , or follow us on LinkedIn, X, and Facebook. From Extreme Networks, Inc. ( EXTR ) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook. We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Drive technical strategy and execution across sales lifecycle for networking solutions. | 7-10+ years in systems or pre-sales engineering with strong networking expertise and consultative skills. | The SLED Systems Engineer (SE) is a key member of the sales organization, responsible for driving technical strategy and execution across the sales lifecycle. This role partners closely with Account Executives, partners, and customers to design, demonstrate, and position Extreme Networks solutions that address complex business and technical requirements. The ideal candidate combines strong technical expertise with consultative selling skills and the ability to influence customer decisions in competitive environments. Key Responsibilities • Partner with Account Executives to develop and execute account strategies and technical sales plans • Design and architect secure, scalable networking solutions aligned to customer business requirements • Deliver technical presentations, product demonstrations, and Proof of Concepts (POCs) • Provide consultative guidance across networking domains including wired, wireless, security, and cloud-managed solutions • Support evaluations, solution validation, and competitive differentiation during the sales cycle • Develop technical proposals, RFP responses, and solution documentation • Act as a trusted technical advisor to customers, partners, and internal stakeholders • Deliver customer and partner enablement through training, workshops, and technical briefings • Collaborate with product management and engineering to provide field feedback and influence direction • Support post-sales escalations as needed to ensure customer success Qualifications • 7–10+ years of experience in systems engineering, pre-sales engineering, or related technical roles • Strong expertise in networking technologies including switching, routing, wireless, and security • Proven ability to translate business requirements into technical solutions and architectures • Experience delivering customer-facing presentations, demos, and technical workshops • Strong troubleshooting and problem-solving skills in complex network environments • Ability to manage multiple priorities and complex customer engagements • Excellent communication, presentation, and interpersonal skills • Self-motivated with the ability to work independently and as part of a team Preferred Experience • Experience with cloud-managed networking platforms • Background in high-density wireless design and optimization • Exposure to automation, scripting, or API-driven networking • Industry certifications (e.g., CCNP, CWNP, or equivalent) • Bachelor’s degree in Engineering, Computer Science, or related field, or equivalent experience Success Profile • Customer-first, consultative approach to selling • Strong ability to influence both technical and business stakeholders • Ownership mindset with a focus on achieving technical wins • Collaborative team player aligned to sales and technical organizations • Continuous learner who adapts to evolving technologies Travel Travel required for customer engagements, workshops, and POCs - up to 50% Compensation: This role has a market-competitive salary with an anticipated base compensation range of 170,000 to 190,000 USD. The posted range reflects the amount Extreme Networks reasonably and in good faith expects to pay for this role upon hire. This range is set using objective, gender-neutral criteria based on skills, experience, responsibility, and working conditions. Actual compensation offered will depend on the selected candidate's experience, qualifications, skills, and work location. This role is also eligible for commission on a 70/30 split, and the full benefits package described below. Benefits and Total Rewards: Extreme Networks offers a comprehensive benefits package. Specific benefits vary by country and may include: • Medical, dental, and vision insurance • Flexible work schedules and work-from-home opportunities where role permits • Paid time off, including open time off in eligible markets and statutory leave in all markets • Paid holidays in accordance with local practice • Retirement savings programs, including 401(k) matching in the United States • Employee Stock Purchase Program, where eligible • Adoption assistance and fertility treatment support, where eligible • Flexible spending accounts, where eligible • Employee assistance program • Tuition reimbursement, where eligible • Life and disability insurance Benefits eligibility is based on country of employment, role, and employment status. Complete benefits details will be provided during the interview process and in the formal offer of employment. Equal Employment Opportunity Extreme Networks, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to taking affirmative action to employ and advance in employment qualified protected veterans, including disabled veterans, recently separated veterans, active-duty wartime or campaign badge veterans, and Armed Forces service medal veterans. Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (for example, stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks. We encourage people from underrepresented groups to apply. Fair chance and background checks Extreme Networks will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance for Employers, Philadelphia Fair Criminal Record Screening Standards Ordinance, Illinois Human Rights Act, Cook County Human Rights Ordinance, Seattle Fair Chance Employment Ordinance, and the San Francisco Fair Chance Ordinance. An applicant's conviction history will not be considered until after a conditional offer of employment has been made. Following any individualized assessment, applicants will be provided with the opportunity to respond before any adverse action is taken. Extreme Networks does not seek salary history information from applicants and will not rely on salary history in determining whether to offer employment or in setting compensation. Reasonable accommodation Extreme Networks is committed to providing reasonable accommodations to qualified applicants with disabilities throughout the application, interview, and hiring process. If you require a reasonable accommodation to participate in the application or interview process, please contact [insert contact email and phone]. All requests will be handled confidentially. Use of artificial intelligence in hiring Extreme Networks may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. Applicants have the right to request human review of any automated decision affecting their candidacy and to request information about how their personal data is processed. To exercise these rights, please contact [insert contact email]. Data privacy Personal data provided during the application process will be processed in accordance with Extreme Networks' Candidate Privacy Notice, which is available at https://www.extremenetworks.com/about-extreme-networks/company/legal/privacy-and-cookies-policy. For applicants in the European Economic Area, United Kingdom, and other jurisdictions with comparable data protection laws, the Candidate Privacy Notice describes your rights regarding your personal data. About Extreme Networks Extreme Networks, Inc. (NASDAQ: EXTR) creates effortless networking experiences that enable people and organizations to advance. We push the boundaries of technology by leveraging machine learning, artificial intelligence, analytics, and automation. Learn more at www.extremenetworks.com, or follow us on LinkedIn, X, and Facebook.

Design solutions and lead technical validation for mid-complexity accounts to drive revenue in partnership with sales. | 3-6 years networking or pre-sales engineering experience with strong knowledge of network security, cloud, and routing protocols plus a bachelor's degree. | Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team. Systems Engineer The Systems Engineer is a pre-sales technical role that owns the technical strategy for a portfolio of mid-complexity accounts within an assigned territory, working in close partnership with the Account Executive team. Operating with moderate-to-high autonomy, this person independently designs solutions, leads technical validation, and is directly accountable for the technical win rate and revenue outcomes in their accounts. Responsibilities Lead technical qualification for assigned accounts throughout the sales cycle Independently design and architect solutions that meet customer requirements Drive Proof of Concepts (POCs) and technical validation to advance deals Partner with Account Executives to shape and influence deal strategy Build technical capability within channel partners through training and enablement Expand and apply competitive positioning knowledge to win against alternative vendors Own technical win rate and contribute directly to territory revenue results Represent Extreme Networks in customer presentations, demonstrations, and technical discussions across all levels of a customer's organization Use Wi-Fi test and planning tools (e.g., Ekahau, AirMagnet, NetScout) to support design and validation work Qualifications 3-6 years of experience in networking or pre-sales engineering Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience Demonstrated ability to independently design solutions for mid-complexity, multi-product environments Track record of owning technical outcomes and directly influencing revenue within a territory Strong knowledge across two or more of the following: Network Access Control (NAC)/RADIUS/802.1x/Active Directory/LDAP, security principles (firewalls, VPNs, intrusion prevention), cloud technologies (AWS, Azure, GCP), wireless/SDN/SaaS, IPv4/v6 routing protocols, Layer 2 switching Preferred certifications: Extreme Professional, CCNP, CWNA, or equivalent Excellent consultative, presentation, and communication skills; able to earn trust as a technical strategist with Account Executives and customers Comfortable mentoring more junior SEs and sharing field expertise Ability to travel within the assigned territory as needed Growth Trajectory Success in this role is measured by consistent ownership of mid-complexity opportunities, operating independently across the territory, and being trusted by the Account Executive as the go-to technical strategist. Strong performers who mentor others and demonstrate measurable field impact are positioned to advance to the next level of technical leadership Compensation: This role has a market-competitive salary with an anticipated on target earnings compensation range of 180,000-205,000USD. The posted range reflects the amount Extreme Networks reasonably and in good faith expects to pay for this role upon hire. This range is set using objective, gender-neutral criteria based on skills, experience, responsibility, and working conditions. Actual compensation offered will depend on the selected candidate's experience, qualifications, skills, and work location. This role is also eligible for commission on a 70/30 split, and the full benefits package described below. Benefits and Total Rewards: Extreme Networks offers a comprehensive benefits package. Specific benefits vary by country and may include: • Medical, dental, and vision insurance • Flexible work schedules and work-from-home opportunities where role permits • Paid time off, including open time off in eligible markets and statutory leave in all markets • Paid holidays in accordance with local practice • Retirement savings programs, including 401(k) matching in the United States • Employee Stock Purchase Program, where eligible • Adoption assistance and fertility treatment support, where eligible • Flexible spending accounts, where eligible • Employee assistance program • Tuition reimbursement, where eligible • Life and disability insurance Benefits eligibility is based on country of employment, role, and employment status. Complete benefits details will be provided during the interview process and in the formal offer of employment. Equal Employment Opportunity Extreme Networks, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to taking affirmative action to employ and advance in employment qualified protected veterans, including disabled veterans, recently separated veterans, active-duty wartime or campaign badge veterans, and Armed Forces service medal veterans. Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (for example, stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks. We encourage people from underrepresented groups to apply. Fair chance and background checks Extreme Networks will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance for Employers, Philadelphia Fair Criminal Record Screening Standards Ordinance, Illinois Human Rights Act, Cook County Human Rights Ordinance, Seattle Fair Chance Employment Ordinance, and the San Francisco Fair Chance Ordinance. An applicant's conviction history will not be considered until after a conditional offer of employment has been made. Following any individualized assessment, applicants will be provided with the opportunity to respond before any adverse action is taken. Extreme Networks does not seek salary history information from applicants and will not rely on salary history in determining whether to offer employment or in setting compensation. Reasonable accommodation Extreme Networks is committed to providing reasonable accommodations to qualified applicants with disabilities throughout the application, interview, and hiring process. If you require a reasonable accommodation to participate in the application or interview process, please contact [insert contact email and phone]. All requests will be handled confidentially. Use of artificial intelligence in hiring Extreme Networks may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. Applicants have the right to request human review of any automated decision affecting their candidacy and to request information about how their personal data is processed. To exercise these rights, please contact [insert contact email]. Data privacy Personal data provided during the application process will be processed in accordance with Extreme Networks' Candidate Privacy Notice, which is available at https://www.extremenetworks.com/about-extreme-networks/company/legal/privacy-and-cookies-policy. For applicants in the European Economic Area, United Kingdom, and other jurisdictions with comparable data protection laws, the Candidate Privacy Notice describes your rights regarding your personal data. About Extreme Networks Extreme Networks, Inc. (NASDAQ: EXTR) creates effortless networking experiences that enable people and organizations to advance. We push the boundaries of technology by leveraging machine learning, artificial intelligence, analytics, and automation. Learn more at www.extremenetworks.com, or follow us on LinkedIn, X, and Facebook. \n \n Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook. We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

Lead global strategy to capture customer insights and amplify success stories to drive business growth and manage executive advisory boards. | 15+ years experience in customer advocacy, marketing, or communications with proven executive relationship building and leadership skills. | Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team. About the Role Customers are our most credible advocates and one of our greatest competitive advantages. As Director, Voice of the Customer Programs, you will lead a strategic program that captures customer insights, elevates customer voices, and transforms customer success into a powerful driver of growth. Partnering with Sales, Marketing, Product Management, Customer Success, Communications, and Executive Leadership, you'll build programs that strengthen customer relationships, influence product and go-to-market strategy, generate compelling customer stories, and activate advocates who accelerate sales, brand awareness, and market credibility. What You'll Do Lead the Voice of the Customer Strategy Develop and execute the global Voice of the Customer strategy to capture customer insights, amplify customer success, and influence product, marketing, communications, and go-to-market initiatives. Establish KPIs to measure customer engagement, advocacy, content performance, and business impact. Create scalable programs that identify, develop, and nurture long-term customer advocates. Lead Executive Customer Engagement Own the strategy, planning, and execution of Extreme's Executive Advisory Board in partnership with Sales, Product Management, Product Marketing, and Premier Services. Recruit executive customer participants, develop compelling agendas, facilitate engagement, and ensure insights drive meaningful business action. Build trusted relationships with executive customers and create opportunities for ongoing collaboration. Bring Customer Stories to Life Build and manage a steady pipeline of customer content, including: Written and video case studies Customer spotlight stories Social media campaigns Executive interviews Event presentations and keynote content Sales enablement assets PR, analyst, and earnings call customer references Identify creative storytelling opportunities that highlight innovation, measurable business outcomes, and customer success. Enable Strategic Customer Advocacy Partner with Sales and Field Marketing to identify and activate customer advocates for strategic opportunities. Manage executive customer reference programs that support major deals while delivering an exceptional customer experience. Secure customer speakers for flagship events including Connect, AI Summit, webinars, and industry conferences. Collaborate Across the Business Partner with Communications, PR, Social Media, Brand, Product Marketing, Customer Success, and Sales to integrate customer insights and stories into campaigns, product launches, executive communications, analyst engagement, and thought leadership. Serve as the central point of coordination for customer advocacy initiatives across the organization. What You'll Bring 15+ years of experience in customer advocacy, Voice of the Customer, customer marketing, communications, PR, or enterprise B2B marketing. Proven experience building executive customer relationships and scalable advocacy programs. Exceptional storytelling, writing, and communication skills. Experience developing customer content across video, digital, social channels. Understanding of Extreme's products, solutions, and enterprise technology landscape. Outstanding project management and organizational skills, with the ability to influence across a highly matrixed global organization. What Makes You Successful You understand that great customer programs are about more than telling stories—they influence strategy, build credibility, and accelerate growth. You are: A strategic thinker who understands how customer advocacy drives business results. A creative storyteller who uncovers compelling customer successes and turns them into impactful content. An exceptional relationship builder who earns trust with customers and executives alike. Organized, disciplined, and able to manage multiple high-profile initiatives simultaneously. A collaborative leader who thrives in a fast-paced, cross-functional environment and consistently delivers with excellence. \n \n Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook. We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.