EXTENDED STAY AMERICA

Assist in managing hotel operations to ensure guest satisfaction, staff supervision, and operational efficiency. | Prior hotel experience, supervisory skills, and familiarity with property management systems are required. | POSITION PURPOSE AND SUMMARY The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. The TL assumes the GM's responsibilities when required. The TL also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. * Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction. * Assists GM in training associates on brand standards and job performance expectations. * Upholds and enforces company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. * Assists the GM in monitoring in-house guest balances and issuance of refund checks. * Assists with monitoring monthly inventory of supplies and equipment. Ensures that day- to-day purchases are within budget and with approved vendors. Assists the GM in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA. * Serves as first level of contact for guest service issues. Resolves guest issues or determines necessity to escalate to the GM as needed. * Embrace the company's service culture and treat all guests and associates with professionalism, respect and kindness. * Instills 100% guest satisfaction objective to hourly associates.   OTHER DUTIES * Assists with sales-related activities to increase occupancy, enters Quality SOAR leads weekly, supports the GM by seeking potential business in the local market, making sales calls and other telemarketing activities. * Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel. * Inspects guest rooms. * Assists with active review and monitoring of social media websites to ensure timely and appropriate responses. * Assists with database checks, quick hit meetings and guest ready / visual inspections as needed.   BENEFITS   * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Medical Insurance * Dental Insurance * Vision Insurance * Health Care and Dependent Care Flexible Spending Accounts * Employer Paid Basic Life and AD&D Insurance * Employer Paid Long Term Disability * Optional Employee Paid - Voluntary Benefits * Short-Term Disability * Buy-Up Long-Term Disability * Supplemental Life Insurance * Dependent Life Insurance * 401(k) Savings Plan * Paid Time Off * Employee Assistance Program (EAP) * Employee Perks Progam offering discounts to major companies   Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.     ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Qualifications KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Comprehend fundamental instructions, write short correspondence, and memos. Solid English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors. * Operate the property management system technology. * Add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals. * Apply common sense understanding to carry out detailed written or oral instructions. * Oversee/supervise daily activities of 8 to 15 hourly associates. * Organize multiple priorities to ensure that daily operations are performed at peak efficiency. ENVIRONMENTAL JOB REQUIREMENTS * Regularly required to remain stationary; navigate the hotel and parking lot; handle, reach, and detect objects, tools and controls; and detect scent and sounds. * Occasionally required to position self to access low areas and traverse heights and remain stable while doing so. * Occasionally lift and/or move up to 25 pounds. * Frequently works in outside weather conditions (depending on hotel). * Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock. * The work environment will typically be at moderate to loud noise levels. * Associate may be asked to travel to help and/or cover additional locations within a reasonable geography. MINIMUM QUALIFICATIONS * Prior hotel experience is required. * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. PREFERRED QUALIFICATIONS * Previous supervisory experience is desired.

Assist in managing hotel operations to ensure guest satisfaction and operational efficiency. | Previous hotel experience and supervisory skills are required, which you do not possess. | Job Overview POSITION PURPOSE AND SUMMARY Assists the Hotel Manager in managing the property operations on a day-to-day basis, to assure optimum performance and continual improvement in the Key Performance Indicators (GREAT, REACH, DANCE, DRIVE, FRESH, Safe WATCH, Making it Right and Stop the Leaks). Resolves guest and employee issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. Assumes the Hotel Manager’s responsibilities when required. Assures 100% guest satisfaction. MAJOR / KEY JOB DUTIES  Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.  Ensure associates at the property are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Safe WATCH and Stop the Leaks)  Assists the Hotel Manager in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.  Assists Hotel Manager in monitoring in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.  Assists with monitoring monthly inventory of supplies and equipment. Ensures that day to day purchases made are within budget and with approved vendors.  Promotes 100% guest satisfaction throughout the property. Instills 100% guest satisfaction objective to hourly associates.  Serves as first level of contact for Guest Service issues. Resolves guest issues or determines necessity to escalate to GM, District Manager or Corporate Guest Service Manager.  Conducts telemarketing and/or sales calls to assist Hotel Manager with sales activities.  This includes serving as a team lead to all other hourly staff members in the performance of daily work activities.  Trains employees on Company standards and job performance expectations when the Hotel Manager is not available.  Upholds and Enforces ESH standards and policy compliance at the hotel level. OTHER DUTIES  Assists with all sales related activities to increase occupancy.  Supports the Hotel Manager by seeking out potential business in local market.  Makes sales calls and participates in telemarketing activities.  Provides other relief or back-up duties as needed at the hotel including front desk coverage as per Company standards, housekeeping, and other duties when needed to ensure optimum operation of the hotel.  Inspects guest rooms.  Performs duties in all departments when needed.  Actively reviews and monitors Social Media websites. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES  Ability to read and speak English and comprehend simple instructions, short correspondence, and memos.  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals  Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Supervisory skills to oversee daily activities of 8 to 10 person hourly staff.  Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency. ENVIRONMENTAL JOB REQUIREMENTS  While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.  Associate may be asked to travel to cover additional sites during the Manager’s absence. MINIMUM QUALIFICATIONS Previous hotel experience required Job Type: Full-time Pay: $20.40 - $20.84 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee discount • Flexible schedule • Health insurance • Paid time off • Vision insurance Work Location: In person

Assist guests, handle reservations and payments, and maintain a clean and organized front desk area. | High School Diploma or equivalent, with experience in customer service or related fields, and proficiency in English. | Requirements KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES • Understand and communicate in English proficiently to interact with guests, associates and outside vendors. • Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. • Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Complete routine reports and correspondence. • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals • Apply good judgment at all times. • Manage problems, address and solve guest-related issues. MINIMUM QUALIFICATIONS • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Job DescriptionPOSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy MAJOR / KEY JOB DUTIES • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. • Assists and responds to guest requests with diligent follow-through. • Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. • Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. • Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. • Setup, maintain, and takedown of breakfast display in timely manner. • Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. • Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. • Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. • Periodic tours of the property to ensure the property is meeting brand standards. • Assists and provides reasonable accommodation in response to guest requests whenever possible and practical • Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES • Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. • Engage in cross training in housekeeping and laundry areas to provide assistance as needed. • Other tasks as assigned by the management team. . BENEFITS • Weekly Pay! • Competitive Wages • Great working environment • Employee Recognition Programs • Vision Insurance • 401(k) Savings Plan • Employee Assistance Program (EAP) • Employee Perks Program offering discounts to major companies CompensationPay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. Job Types: Full-time, Part-time Pay: $15.00 - $16.00 per hour Benefits: • 401(k) • Dental insurance • Employee assistance program • Employee discount • Health insurance • Paid time off • Vision insurance Work Location: In person

Respond to guest needs during overnight hours, manage keys and security, assist with check-ins and check-outs, and handle emergencies. | High school diploma or equivalent, ability to respond quickly during overnight hours, and basic computer skills. | Position Purpose And Summary The Night Service Representative Part Time responds to certain types of on-call business needs during overnight hours when the hotel lobby is closed and ensures services provided are consistent, courteous, and meet high standards of quality to maintain guest satisfaction. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins. Excellent opportunity to live onsite. The associate who performs this position is provided a guest hotel room for lodging as part of their employment and is on the overnight on-call schedule. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins. Major /Key Job Functions The following job duties will vary and may or may not be required to be performed during a given shift, depending on occurrences during said shift. • Attend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations. • Maintain control of all hotel keys, including safeguarding from mishandling or theft. • Log keys in and out, when necessary. • Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary. • Keep abreast of hotel policies, training, and safety procedures. • Ensure all safety, guest and security concerns are reported per company policy. • Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary. • Perform bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary. • Maintain proficiency in all location computer and software systems. • Respond to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary. • Associates in this position may be asked to cover another hotel in the area should critical staffing needs arise. • Other job duties as assiged by management. Knowledge, Skills, Abilities & Competencies • Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Document events in writing and prepare routine correspondence. • Operate the hotel mobile phone. • Speak effectively before groups of customers. Must be proficient in reading and speaking English. • Computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system. • Excellent oral and written communication skills. • Friendly, cooperative manner and patience in dealing with guests and staff. • Professional appearance and demeanor. • Self-starter with the ability to prioritize and handle issues under pressure. • Strong time management and problem-solving skills. • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals as well as compute rates, ratio, and percentage and to draw and interpret bar graphs. • Application of common sense understanding to carry out detailed written or oral instructions and deal with problems involving a few concrete variables in standardized situations. Benefits • Weekly Pay! • Competitive Wages • Great working environment • Employee Recognition Programs • Vision Insurance • 401(k) Savings Plan • Employee Assistance Program (EAP) • Employee Perks Progam offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Environmental Job Requirements The work environment characteristics/physical demands described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. • While performing the duties of this job, the associate occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. • The noise level in the work environment is usually quiet to moderate. • Associate While performing the duties of this job, the associate is regularly required to stand; walk; navigate the hallways with prompt motion, use hands to finger, handle, or feel objects, reach, tools, or controls; operate a mobile phone, talk, see and hear. The associate is occasionally required to stoop, kneel, or smell. • The associate must be able to occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds. Minimum Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.