Extended Stay America

Cleaning guest rooms and maintaining hotel cleanliness. | No prior experience required, ability to follow instructions and safety guidelines. | Position Purpose And Summary The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures. Watch A Day in the Life video for Housekeeper (English) https://vimeo.com/showcase/5180017/video/291794067 Watch A Day in the Life video for Housekeeper (Spanish) https://vimeo.com/showcase/5180017/video/311773198 Major / Key Job Duties • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. • Cleans assigned guest rooms with adherence to company standards, policies and procedures. • Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use. • Stocks carts and cart rooms if necessary and or directed by management. • Reports all maintenance issues directly to the front desk and/or manager on duty. • Reports any remaining guest property in a check-out room directly to the front desk and manager on duty. • Assists and provides reasonable accommodation in response to guest requests whenever possible and practical. • Complies with all safety and security policies and procedures. • Completes all required and annual Extended Stay University training. Other Duties • Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. • Responsible for maintaining overall hotel cleanliness. • Other duties as assigned by the management team. Benefits • Weekly Pay! • Competitive Wages • Great working environment • Employee Recognition Programs • Vision Insurance • 401(k) Savings Plan • Employee Assistance Program (EAP) • Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Knowledge, Skills, Abilities & Competencies • Understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff. • Understand and follow guidelines, adhere to time objectives, productivity measurements and similar company standards and expectations. • Apply good judgment at all times. Environmental Job Requirements • Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds. • Regularly position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch. • Occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds. • Detect items in guest rooms to ensure safe performance of work. • Frequently work in outside weather conditions (depending on hotel). • Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. • Typically, moderate to loud noise levels in the work environment. • The associate may be asked to travel to help additional locations within a reasonable geography. Minimum Qualifications • No prior experience or training necessary.

Assist guests, handle reservations, process payments, and maintain hotel standards. | High school diploma or equivalent, 1-3 months related experience, proficiency in English and property management systems. | Position Purpose And Summary The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy Major / Key Job Duties • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. • Assists and responds to guest requests with diligent follow-through. • Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. • Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. • Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. • Setup, maintain, and takedown of breakfast display in timely manner. • Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. • Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. • Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. • Periodic tours of the property to ensure the property is meeting brand standards. • Assists and provides reasonable accommodation in response to guest requests whenever possible and practical • Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. Other Duties • Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. • Engage in cross training in housekeeping and laundry areas to provide assistance as needed. • Other tasks as assigned by the management team. Benefits • Weekly Pay! • Competitive Wages • Great working environment • Employee Recognition Programs • Vision Insurance • 401(k) Savings Plan • Employee Assistance Program (EAP) • Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. Pay ranges for the following states only California: $16.50 - $23.00 Colorado: $16.00 - $19.00 Illinois: $16.00 - $19.00 Minnesota: $16.00 - $19.00 New Jersey: $16.00 - $23.22 Washington: $16.66 - $21.10 Whitestone, NY: $19.17 - $20.52 Knowledge, Skills, Abilities & Competencies • Understand and communicate in English proficiently to interact with guests, associates and outside vendors. • Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. • Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Complete routine reports and correspondence. • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals • Apply good judgment at all times. • Manage problems, address and solve guest-related issues. Minimum Qualifications • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Assist guests, handle reservations and payments, and maintain a clean and organized front desk area. | High school diploma or GED, basic computer skills, and some customer service experience. | Position Purpose And Summary The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy Major / Key Job Duties • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. • Assists and responds to guest requests with diligent follow-through. • Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. • Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. • Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. • Setup, maintain, and takedown of breakfast display in timely manner. • Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. • Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. • Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. • Periodic tours of the property to ensure the property is meeting brand standards. • Assists and provides reasonable accommodation in response to guest requests whenever possible and practical • Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. Other Duties • Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. • Engage in cross training in housekeeping and laundry areas to provide assistance as needed. • Other tasks as assigned by the management team. Benefits • Weekly Pay! • Competitive Wages • Great working environment • Employee Recognition Programs • Vision Insurance • 401(k) Savings Plan • Employee Assistance Program (EAP) • Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. Pay ranges for the following states only California: $16.50 - $23.00 Colorado: $16.00 - $19.00 Illinois: $16.00 - $19.00 Minnesota: $16.00 - $19.00 New Jersey: $16.00 - $23.22 Washington: $16.66 - $21.10 Whitestone, NY: $19.17 - $20.52 Knowledge, Skills, Abilities & Competencies • Understand and communicate in English proficiently to interact with guests, associates and outside vendors. • Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. • Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Complete routine reports and correspondence. • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals • Apply good judgment at all times. • Manage problems, address and solve guest-related issues. Minimum Qualifications • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Develop and execute sales strategies to grow revenue for a portfolio of hotels, including relationship management, market planning, and team leadership. | At least 4 years of outside sales experience, with 2+ years in complex sales, proficiency in Microsoft Office, and residency in Chicago, IL. | POSTION PURPOSE AND SUMMARY Candidate must reside in the Chicago, IL Area The Regional Director of Field Sales is responsible for developing and executing sales strategies to generate and support revenue growth for an assigned regional or market portfolio of hotels. This includes creating, maintaining, and growing relationships with assigned ESA accounts, as well as proactively identifying and winning business opportunities for the assigned portfolio of hotels within accounts owned by others. The Regional Director of Field Sales may be required to supervise, coach, and mentor 1-2 additional field sales professionals in this effort, and is responsible for directing and leading the operations sales team in performing its assigned sales responsibilities. The Regional Director of Field Sales will always be actively engaged with their assigned accounts and portfolio of hotels, and will conduct market planning activities on an ongoing basis to identify need areas and create strategies and actions to grow revenue. A major focus is timely follow up on all leads with revenue potential for the portfolio, as well as generating outbound leads for other ESA hotels. MAJOR / KEY JOB DUTIES • Achieve revenue goals and other performance metrics for the assigned hotel portfolio. • Generate revenue growth using a consultative selling approach to maintain and expand relationships with assigned accounts. • Create and implement strategic market plans to grow ESA's revenue in the assigned hotels. • Proactively work with the assigned hotels and regional leadership to identify need areas and coach the operations sales team in lead generation and other sales related activities. • Promptly follow up on and win sales leads generated by the operations team or other parts of the sales organization. • Proactively identify additional sources of revenue for the local market. • Work collaboratively with the Account Sales and Account Management teams to identify and generate sales opportunities for the assigned portfolio of hotels. • Participate in team selling efforts to identify and win business opportunities within accounts owned by others. • Use effective sales and negotiating skills to achieve rate targets in pursuing and winning business. • Maintain strong relationships with local accounts and local contacts for accounts owned by others. OTHER DUTIES Strategy and Planning • Work with the regional team to create market sales plans and detailed action plans to grow revenue for the assigned portfolio of hotels. • Identify account owners with business coming into your markets and collaborate with them to identify and win additional business opportunities within those accounts. • Create and target a list of prospective business opportunities in the local market on an ongoing basis. Sales Activities • Meet assigned targets for growing profitable sales volume in the assigned portfolio of hotels. • Establish productive, professional relationships with key personnel in assigned accounts. • Identify and develop new business through personal sales efforts targeted to prospective sources of business. • As necessary, participate and/or lead service recovery efforts to address customer needs promptly and thoroughly, while coordinating the involvement of all necessary ESA personnel. • Monitor and submit reports on sales productivity to ESA management and customers. Provide detailed reporting to customers and internal managers as requested. • Maintain accurate documentation of all account contact and sales activities within the CRM program. • Understand and use a variety of reports and sales technology aids to maximize revenue. • Participate in periodic sales promotions as appropriate. BENEFITS • Competitive Wages • Great working environment • Employee Recognition Programs • Medical Insurance • Dental Insurance • Vision Insurance • Health Care and Dependent Care Flexible Spending Accounts • Employer Paid Basic Life and AD&D Insurance • Employer Paid Long Term Disability • Optional Employee Paid - Voluntary Benefits • Short-Term Disability • Buy-Up Long-Term Disability • Supplemental Life Insurance • Dependent Life Insurance • 401(k) Savings Plan • Paid Time Off • Employee Assistance Program (EAP) • Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES LANGUAGE SKILLS: • Fluent in the English language. • Excellent verbal and written communication skills. • Excellent interpersonal communication skills including effective listening. • Excellent presentation skills in one-on-one and small group situations involving clients and associates. SELLING SKILLS AND INDUSTRY KNOWLEDGE: • Strong knowledge of business-to-business sales including prospecting, business development, and account management. • Demonstrated ability to sell using a variety of approaches and delivery platforms. • Thorough knowledge of hotel and travel industry. LEADERSHIP ABILITIES: • Self-motivated with strong time management skills and demonstrated ability to set goals and achieve priorities. • Ability to manage multiple tasks simultaneously; must function well under pressure, delegate effectively, and remain positive and constructive under stress. ANALYTICAL SKILLS: • Strong problem-solving skills. • Demonstrated skills in the area of data and performance metrics. • Ability to gather market information and analyze industry data to create market and hotel action plans and communications. ENVIRONMENTAL JOB REQUIREMENTS • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. • Some travel is required depending on the assigned hotel portfolio -- typically 25-50%. MINIMUM QUALIFICATIONS • Associates degree, at least 4 years of outside sales experience, with a minimum of 2 years' experience in complex sales; or the equivalent combination of the two. • Must be pro-active and knowledgeable of creative sales activities and client interactions. • Must be able to work a flexible schedule to include infrequent evening and/or weekend meetings. • Must possess a valid driver's license and have reliable transportation. • Must be proficient with Microsoft Office software including Word, Excel, and PowerPoint. PREFERRED QUALIFICATIONS • Bachelor's Degree preferred but not required. • Hotel sales experience, particularly in the extended stay niche, is preferred but not required. • Candidate must reside in the Chicago, IL Area

Cleaning guest rooms and maintaining cleanliness according to standards. | No prior experience necessary, ability to follow instructions, physical ability to perform cleaning tasks. | POSITION PURPOSE AND SUMMARY The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures.   Watch A Day in the Life video for Housekeeper (English) https://vimeo.com/showcase/5180017/video/291794067 [https://vimeo.com/showcase/5180017/video/291794067] Watch A Day in the Life video for Housekeeper (Spanish) https://vimeo.com/showcase/5180017/video/311773198 [https://vimeo.com/showcase/5180017/video/311773198] MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. * Cleans assigned guest rooms with adherence to company standards, policies and procedures. * Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use. * Stocks carts and cart rooms if necessary and or directed by management. * Reports all maintenance issues directly to the front desk and/or manager on duty. * Reports any remaining guest property in a check-out room directly to the front desk and manager on duty. * Assists and provides reasonable accommodation in response to guest requests whenever possible and practical. * Complies with all safety and security policies and procedures. * Completes all required and annual Extended Stay University training. OTHER DUTIES * Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Responsible for maintaining overall hotel cleanliness. * Other duties as assigned by the management team. BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies   COMPENSATION Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.     ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Qualifications KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES   * Understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff. * Understand and follow guidelines, adhere to time objectives, productivity measurements and similar company standards and expectations. * Apply good judgment at all times.   ENVIRONMENTAL JOB REQUIREMENTS * Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds. * Regularly position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch. * Occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds. * Detect items in guest rooms to ensure safe performance of work. * Frequently work in outside weather conditions (depending on hotel). * Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. * Typically, moderate to loud noise levels in the work environment. * The associate may be asked to travel to help additional locations within a reasonable geography.   MINIMUM QUALIFICATIONS * No prior experience or training necessary.

Perform routine maintenance, repairs, and inspections to ensure property is in good condition. | High School Diploma or GED, minimal related experience, basic understanding of safety and maintenance procedures. | POSITION PURPOSE AND SUMMARY The Maintenance Technician position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates. The position is responsible for ensuring that all property equipment is functioning, premises are maintained in a pristine condition, and that all guest rooms are in good repair. The position is responsible for ensuring that all tasks outlined in the Green Shield Binder and as directed by the management team and/or Regional Asset Manager are completed in a timely fashion in accordance with company standards. Watch A Day in the Life video for Maintenance Technician MAJOR / KEY JOB DUTIES • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. • Works with minimal supervision while performing all essential duties to satisfaction and within company standards. • Responds to and assists with all guest requests with diligent follow-through in accordance with company guidelines and procedures. • Performs the out of room cleaning outlined in the Green Shield Binder to ensure that the premises are maintained in pristine condition. This includes but is not limited to trash and debris, trash containers, cleanliness of building interior and exterior, grounds, walkways, stairwells, driveways and parking areas to include removal of snow/ice in walkways were applicable. • Performs repairs listed on work orders and following the work order process as outlined in the Green Shield Binder. Repairs must be made in a timely fashion and professional manner. • Completes preventative maintenance inspections and repairs as outlined in the Green Shield Binder. • Follows the Green Shield Inspection schedule on a daily basis in order to accomplish all tasks outlined in a timely fashion in accordance with company standards. • Maintains all records as outlined within the Green Shield Binder to include but not limited to Guest Room PM deficiencies, PM Room Inspections, Life Safety Inspections, Elevator Inspections and Non-Guest Room Deficiency Log. • Follows the outlined workflow on the Green Shield Schedule, utilizes the SOPs as a reference guide to complete all tasks per company standards. • Maintains organized and clean work area in the maintenance room, while managing and safeguarding all maintenance tool inventory daily. Ensures that all tools are in good working condition. • Maintains clean and organized boiler rooms, electric rooms, HVAC rooms, fire sprinkler rooms, in accordance with company standards and local ordinances. • Ensures that all fire safety equipment (fire alarm system, smoke detectors, CO detectors, fire extinguishers, etc.) are operational and that inspections are current and in compliance with company standards and local ordinances. • Complies with all ESA safety and security policies and procedures to include OSHA and ADA. • Where applicable to include maintenance of pool and or spa in accordance with ESA policies, procedures and in compliance with local ordinance. • Handles or assists with the response to emergencies at the property or sister sites when asked by management. Monitors and follows up with outside vendors when directed by management. OTHER DUTIES • Assists with cleaning any areas of the hotel as assigned by the manager when needed to include but not limited to font desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. • Responsible for maintaining overall hotel cleanliness. • Other duties as assigned by the management team. BENEFITS • Weekly Pay! • Competitive Wages • Great working environment • Employee Recognition Programs • Vision Insurance • 401(k) Savings Plan • Employee Assistance Program (EAP) • Employee Perks Progam offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES • Read and speak English proficiently and interact with guests, associates and outside vendors. • Understand and follow safety rules, operating and maintenance instructions, procedure manuals, and company guidelines and standards. • Write routine reports and correspondence. • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Use units of measurement for weight, volume and distance. • Apply good judgment at all times. • Assist with resolving guest issues in accordance with company policies. ENVIRONMENTAL JOB REQUIREMENTS • Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds. • Position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch. • Occasionally push/pull objects (tools/carts/cleaning equipment) weighing up to 50 pounds. • Discern or detect items in guest rooms to ensure safe performance of work. • Frequently work in outside weather conditions (depending on hotel). • Occasionally work in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. • Typically, moderate to loud noise levels in the work environment. • The associate may be asked to travel to help additional sites within a reasonable geography. MINIMUM QUALIFICATIONS • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. POSITION PURPOSE AND SUMMARY The Maintenance Technician position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates. The position is responsible for ensuring that all property equipment is functioning, premises are maintained in a pristine condition, and that all guest rooms are in good repair. The position is responsible for ensuring that all tasks outlined in the Green Shield Binder and as directed by the management team and/or Regional Asset Manager are completed in a timely fashion in accordance with company standards. Watch A Day in the Life video for Maintenance Technician MAJOR / KEY JOB DUTIES • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. • Works with minimal supervision while performing all essential duties to satisfaction and within company standards. • Responds to and assists with all guest requests with diligent follow-through in accordance with company guidelines and procedures. • Performs the out of room cleaning outlined in the Green Shield Binder to ensure that the premises are maintained in pristine condition. This includes but is not limited to trash and debris, trash containers, cleanliness of building interior and exterior, grounds, walkways, stairwells, driveways and parking areas to include removal of snow/ice in walkways were applicable. • Performs repairs listed on work orders and following the work order process as outlined in the Green Shield Binder. Repairs must be made in a timely fashion and professional manner. • Completes preventative maintenance inspections and repairs as outlined in the Green Shield Binder. • Follows the Green Shield Inspection schedule on a daily basis in order to accomplish all tasks outlined in a timely fashion in accordance with company standards. • Maintains all records as outlined within the Green Shield Binder to include but not limited to Guest Room PM deficiencies, PM Room Inspections, Life Safety Inspections, Elevator Inspections and Non-Guest Room Deficiency Log. • Follows the outlined workflow on the Green Shield Schedule, utilizes the SOPs as a reference guide to complete all tasks per company standards. • Maintains organized and clean work area in the maintenance room, while managing and safeguarding all maintenance tool inventory daily. Ensures that all tools are in good working condition. • Maintains clean and organized boiler rooms, electric rooms, HVAC rooms, fire sprinkler rooms, in accordance with company standards and local ordinances. • Ensures that all fire safety equipment (fire alarm system, smoke detectors, CO detectors, fire extinguishers, etc.) are operational and that inspections are current and in compliance with company standards and local ordinances. • Complies with all ESA safety and security policies and procedures to include OSHA and ADA. • Where applicable to include maintenance of pool and or spa in accordance with ESA policies, procedures and in compliance with local ordinance. • Handles or assists with the response to emergencies at the property or sister sites when asked by management. Monitors and follows up with outside vendors when directed by management. OTHER DUTIES • Assists with cleaning any areas of the hotel as assigned by the manager when needed to include but not limited to font desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. • Responsible for maintaining overall hotel cleanliness. • Other duties as assigned by the management team. BENEFITS • Weekly Pay! • Competitive Wages • Great working environment • Employee Recognition Programs • Vision Insurance • 401(k) Savings Plan • Employee Assistance Program (EAP) • Employee Perks Progam offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES • Read and speak English proficiently and interact with guests, associates and outside vendors. • Understand and follow safety rules, operating and maintenance instructions, procedure manuals, and company guidelines and standards. • Write routine reports and correspondence. • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Use units of measurement for weight, volume and distance. • Apply good judgment at all times. • Assist with resolving guest issues in accordance with company policies. ENVIRONMENTAL JOB REQUIREMENTS • Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds. • Position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch. • Occasionally push/pull objects (tools/carts/cleaning equipment) weighing up to 50 pounds. • Discern or detect items in guest rooms to ensure safe performance of work. • Frequently work in outside weather conditions (depending on hotel). • Occasionally work in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. • Typically, moderate to loud noise levels in the work environment. • The associate may be asked to travel to help additional sites within a reasonable geography. MINIMUM QUALIFICATIONS • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Clean guest rooms and hotel areas according to company standards while maintaining safety and reporting issues. | No prior experience required; ability to follow instructions and perform physical tasks related to cleaning and maintenance. | Position Purpose And Summary The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures. Watch A Day in the Life video for Housekeeper (English) https://vimeo.com/showcase/5180017/video/291794067 Watch A Day in the Life video for Housekeeper (Spanish) https://vimeo.com/showcase/5180017/video/311773198 Major / Key Job Duties • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. • Cleans assigned guest rooms with adherence to company standards, policies and procedures. • Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use. • Stocks carts and cart rooms if necessary and or directed by management. • Reports all maintenance issues directly to the front desk and/or manager on duty. • Reports any remaining guest property in a check-out room directly to the front desk and manager on duty. • Assists and provides reasonable accommodation in response to guest requests whenever possible and practical. • Complies with all safety and security policies and procedures. • Completes all required and annual Extended Stay University training. Other Duties • Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. • Responsible for maintaining overall hotel cleanliness. • Other duties as assigned by the management team. Benefits • Weekly Pay! • Competitive Wages • Great working environment • Employee Recognition Programs • Medical Insurance • Dental Insurance • Vision Insurance • Health Care and Dependent Care Flexible Spending Accounts • Employer Paid Basic Life and AD&D Insurance • Employer Paid Long Term Disability • Optional Employee Paid - Voluntary Benefits • Short-Term Disability • Buy-Up Long-Term Disability • Supplemental Life Insurance • Dependent Life Insurance • 401(k) Savings Plan • Paid Time Off • Employee Assistance Program (EAP) • Employee Perks Program offering dicsounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Knowledge, Skills, Abilities & Competencies • Understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff. • Understand and follow guidelines, adhere to time objectives, productivity measurements and similar company standards and expectations. • Apply good judgment at all times. Environmental Job Requirements • Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds. • Regularly position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch. • Occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds. • Detect items in guest rooms to ensure safe performance of work. • Frequently work in outside weather conditions (depending on hotel). • Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. • Typically, moderate to loud noise levels in the work environment. • The associate may be asked to travel to help additional locations within a reasonable geography. Minimum Qualifications • No prior experience or training necessary.

Respond to guest needs during overnight hours, handle check-ins, emergencies, and security issues, and maintain safety and security protocols. | High school diploma or GED, 1-3 months related experience or training, and ability to respond promptly to on-call needs. | Position Purpose And Summary The Night Service Representative Part Time responds to certain types of on-call business needs during overnight hours when the hotel lobby is closed and ensures services provided are consistent, courteous, and meet high standards of quality to maintain guest satisfaction. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins. Excellent opportunity to live onsite. The associate who performs this position is provided a guest hotel room for lodging as part of their employment and is on the overnight on-call schedule. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins. Major /Key Job Functions The following job duties will vary and may or may not be required to be performed during a given shift, depending on occurrences during said shift. • Attend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations. • Maintain control of all hotel keys, including safeguarding from mishandling or theft. • Log keys in and out, when necessary. • Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary. • Keep abreast of hotel policies, training, and safety procedures. • Ensure all safety, guest and security concerns are reported per company policy. • Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary. • Perform bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary. • Maintain proficiency in all location computer and software systems. • Respond to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary. • Associates in this position may be asked to cover another hotel in the area should critical staffing needs arise. • Other job duties as assiged by management. Knowledge, Skills, Abilities & Competencies • Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Document events in writing and prepare routine correspondence. • Operate the hotel mobile phone. • Speak effectively before groups of customers. Must be proficient in reading and speaking English. • Computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system. • Excellent oral and written communication skills. • Friendly, cooperative manner and patience in dealing with guests and staff. • Professional appearance and demeanor. • Self-starter with the ability to prioritize and handle issues under pressure. • Strong time management and problem-solving skills. • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals as well as compute rates, ratio, and percentage and to draw and interpret bar graphs. • Application of common sense understanding to carry out detailed written or oral instructions and deal with problems involving a few concrete variables in standardized situations. Benefits • Weekly Pay! • Competitive Wages • Great working environment • Employee Recognition Programs • Vision Insurance • 401(k) Savings Plan • Employee Assistance Program (EAP) • Employee Perks Progam offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Environmental Job Requirements The work environment characteristics/physical demands described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. • While performing the duties of this job, the associate occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. • The noise level in the work environment is usually quiet to moderate. • Associate While performing the duties of this job, the associate is regularly required to stand; walk; navigate the hallways with prompt motion, use hands to finger, handle, or feel objects, reach, tools, or controls; operate a mobile phone, talk, see and hear. The associate is occasionally required to stoop, kneel, or smell. • The associate must be able to occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds. Minimum Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Assist guests, handle reservations and payments, maintain cleanliness, and ensure guest satisfaction. | High school diploma or GED, 1-3 months related experience, proficiency in English, basic math skills, ability to work in various environmental conditions. | Position Purpose And Summary The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy Major / Key Job Duties • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. • Assists and responds to guest requests with diligent follow-through. • Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. • Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. • Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. • Setup, maintain, and takedown of breakfast display in timely manner. • Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. • Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. • Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. • Periodic tours of the property to ensure the property is meeting brand standards. • Assists and provides reasonable accommodation in response to guest requests whenever possible and practical • Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. Other Duties • Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. • Engage in cross training in housekeeping and laundry areas to provide assistance as needed. • Other tasks as assigned by the management team. Benefits • Weekly Pay! • Competitive Wages • Great working environment • Employee Recognition Programs • Medical Insurance • Dental Insurance • Vision Insurance • Health Care and Dependent Care Flexible Spending Accounts • Employer Paid Basic Life and AD&D Insurance • Employer Paid Long Term Disability • Optional Employee Paid - Voluntary Benefits • Short-Term Disability • Buy-Up Long-Term Disability • Supplemental Life Insurance • Dependent Life Insurance • 401(k) Savings Plan • Paid Time Off • Employee Assistance Program (EAP) • Employee Perks Program offering dicsounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. Knowledge, Skills, Abilities & Competencies • Understand and communicate in English proficiently to interact with guests, associates and outside vendors. • Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. • Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Complete routine reports and correspondence. • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals • Apply good judgment at all times. • Manage problems, address and solve guest-related issues. Environmental Job Requirements • Regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds. • Occasionally required to position self to access low areas and traverse heights and remain stable while doing so. • Occasionally push and/or pull carts and equipment up to 50 pounds. • While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel). • Occasionally work in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock. • Typically, be at moderate to loud noise levels. • Occasionally travel to help at other locations within a reasonable geography. Minimum Qualifications • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Assist guests, handle reservations and payments, maintain cleanliness, and ensure guest satisfaction. | High School Diploma or GED, basic customer service skills, and ability to operate front desk systems. | Position Purpose And Summary The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy Major / Key Job Duties • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. • Assists and responds to guest requests with diligent follow-through. • Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. • Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. • Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. • Setup, maintain, and takedown of breakfast display in timely manner. • Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. • Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. • Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. • Periodic tours of the property to ensure the property is meeting brand standards. • Assists and provides reasonable accommodation in response to guest requests whenever possible and practical • Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. Other Duties • Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. • Engage in cross training in housekeeping and laundry areas to provide assistance as needed. • Other tasks as assigned by the management team. Benefits • Weekly Pay! • Competitive Wages • Great working environment • Employee Recognition Programs • Vision Insurance • 401(k) Savings Plan • Employee Assistance Program (EAP) • Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. Knowledge, Skills, Abilities & Competencies • Understand and communicate in English proficiently to interact with guests, associates and outside vendors. • Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. • Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Complete routine reports and correspondence. • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals • Apply good judgment at all times. • Manage problems, address and solve guest-related issues. Minimum Qualifications • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Assist guests with check-in/out, process payments, resolve guest issues, maintain front desk and common areas, and support hotel operations. | High school diploma or equivalent with some related experience or training, proficiency in English, and ability to operate property management systems and handle guest interactions. | Position Purpose And Summary The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy Major / Key Job Duties • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. • Assists and responds to guest requests with diligent follow-through. • Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. • Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. • Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. • Setup, maintain, and takedown of breakfast display in timely manner. • Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. • Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. • Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. • Periodic tours of the property to ensure the property is meeting brand standards. • Assists and provides reasonable accommodation in response to guest requests whenever possible and practical • Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. Other Duties • Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. • Engage in cross training in housekeeping and laundry areas to provide assistance as needed. • Other tasks as assigned by the management team. Benefits • Weekly Pay! • Competitive Wages • Great working environment • Employee Recognition Programs • Vision Insurance • 401(k) Savings Plan • Employee Assistance Program (EAP) • Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. Pay ranges for the following states only California: $16.50 - $23.00 Colorado: $16.00 - $19.00 Illinois: $16.00 - $19.00 Minnesota: $16.00 - $19.00 New Jersey: $16.00 - $23.22 Washington: $16.66 - $21.10 Whitestone, NY: $19.17 - $20.52 Knowledge, Skills, Abilities & Competencies • Understand and communicate in English proficiently to interact with guests, associates and outside vendors. • Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. • Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Complete routine reports and correspondence. • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals • Apply good judgment at all times. • Manage problems, address and solve guest-related issues. Minimum Qualifications • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Lead and support maintenance teams across multiple facilities to ensure property upkeep, manage projects, and reduce costs while maintaining safety and operational standards. | High school diploma or GED with 1-3 years related experience, valid driver's license, strong interpersonal and project management skills, and knowledge of basic facility maintenance tasks. | Position Purpose And Summary The Area Maintenance Technician provides leadership and direction to multiple ESA facilities within their assigned Region. This role reports directly to the Regional Operations leader for the assigned Region and is responsible for maintaining all assigned ESA property/assets in good repair and in presentable condition as outlined in Extended Stay America Green Shield program. The Area Maintenance Technician (AMT) will also assist the facilities teams within the assigned region to manage facilities and maintenance requirements within the regions' sites, ensuring best practices are deployed to achieve efficiencies, reduce operating costs, and maintain a work environment which meet ESA's operations requirements. This role will also have responsibility and oversight for completion of facilities work/projects to reduce the number of OOS rooms, limit the need for outside contractor usage to reduce ESA's (GC) costs, and provide additional preventive maintenance program training and support to Maintenance Technicians in designated Region. The AMT also maintain effective relationships with all ESA cross functional teams and operations leaders. Essential Job Functions • Provides training, coaching and development to new and existing Maintenance Technicians within the assigned region to build and maintain a high performing team. • Demonstrate accountability and ownership over safety, maintenance and repair, parts inventory control, transactional data quality, technology, and management services for assigned locations & facilities. • The ability to possess Mechanical aptitude for understanding facility and facility asset management and maintenance and apply as necessary (ex. Roofing, Dry wall, HAVC, Plumbing, Electrical, Etc.). • Ensure alignment of regional processes, protocols, procedures, and corporate Initiatives throughout Region. • Develop and foster internal and external relationships in support of facility programs including strategic vendor management. • Responsible for prompt and efficient customer service in assigned area, resolving any issues in a courteous manner. • Analyze all operating metrics, providing guidance on trends and developing prompt actions to correct performance issues or inefficiencies while identifying opportunities to reduce expenses. • Ensure maintenance work is completed in accordance with all State, Federal and Company standards. • Identify systematic opportunities for improvement and implement best practices in Safety, Operations and Maintenance to drive operational excellence at all locations within assigned area. • Lead assigned projects: develop timelines, identify resources, and address barriers to defined objectives. • Serve as a subject matter expert and functional resource to Maintenance technicians and operations leaders in the areas of facilities management, safety, and compliance. • Develop fact-based recommendations to improve current processes and programs as they relate to facility operations while ensuring maximum performance and effectiveness through collaboration with Regional Asset Manager (RAM) and regional operations leader. • Other projects or duties as assigned. Other Duties • Responds to emergencies as needed. • Work on specific property/region projects assigned by regional operations leader. • Other duties assigned by the regional operations leader. Knowledge, Skills, Abilities & Competencies • Ability to read and speak English proficiently and interact with guests, associates and law enforcement. • Ability to read and interpret and documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Ability to write routine reports and correspondence. • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Ability to use units of American measurement for weight, volume and distance. • Ability to always apply good judgment. • Ability to deal with problems involving a few concrete variables in standardized situations. • Ability to understand and follow guidelines, procedures, and company standards. • Ability to travel within assigned area. • Performs key job duties with minimal supervision. • General knowledge of basic PC and email operation. • Ability to write routine reports and correspondence. Environmental Job Requirements • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. • The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. • While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. • Associate may be asked to travel to help additional locations within a reasonable geography. Benefits Medical Insurance Dental Insurance Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Employer Paid Basic Life and AD&D Insurance Employer Paid Long Term Disability Optional Employee Paid - Voluntary Benefits Short-Term Disability Buy-Up Long-Term Disability Supplemental Life Insurance Dependent Life Insurance 401(k) Savings Plan Paid Time Off Employee Assistance Program (EAP) Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. Minimum Qualifications • High School Diploma or General Education Degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. • Valid Driver's License • Must have willingness and openness to continuously learn and apply industry trends to the business. • Strong people and project management skills with outstanding interpersonal skills. • Proven negotiation and influencing abilities, as well as strong analytical skills and command of details. • Understands and can demonstrate correct painting procedures and selection of appropriate paint for task. • Understands and can demonstrate correct 6" x 6" drywall patching procedures and texturing. • Understands and can demonstrate correct caulking technique and appropriate caulk selection for the task. • Understands and can demonstrate correct flooring techniques. • Understands and can demonstrate basic plumbing repair knowledge. Preferred Qualifications • Bachelor's Degree and 5+ years of experience working in an operations or facility maintenance environment. • Project management experience. • Experience as a leader over multiple Maintenance associates and multiple locations, including some remote.

Clean guest rooms and hotel areas according to company standards while ensuring guest satisfaction and safety compliance. | No prior experience required; ability to follow instructions, communicate effectively, and perform physical tasks related to housekeeping. | POSITION PURPOSE AND SUMMARY The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures.   Watch A Day in the Life video for Housekeeper (English) https://vimeo.com/showcase/5180017/video/291794067 [https://vimeo.com/showcase/5180017/video/291794067] Watch A Day in the Life video for Housekeeper (Spanish) https://vimeo.com/showcase/5180017/video/311773198 [https://vimeo.com/showcase/5180017/video/311773198] MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. * Cleans assigned guest rooms with adherence to company standards, policies and procedures. * Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use. * Stocks carts and cart rooms if necessary and or directed by management. * Reports all maintenance issues directly to the front desk and/or manager on duty. * Reports any remaining guest property in a check-out room directly to the front desk and manager on duty. * Assists and provides reasonable accommodation in response to guest requests whenever possible and practical. * Complies with all safety and security policies and procedures. * Completes all required and annual Extended Stay University training. OTHER DUTIES * Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Responsible for maintaining overall hotel cleanliness. * Other duties as assigned by the management team. BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies   COMPENSATION Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.     ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Qualifications KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES   * Understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff. * Understand and follow guidelines, adhere to time objectives, productivity measurements and similar company standards and expectations. * Apply good judgment at all times.   ENVIRONMENTAL JOB REQUIREMENTS * Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds. * Regularly position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch. * Occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds. * Detect items in guest rooms to ensure safe performance of work. * Frequently work in outside weather conditions (depending on hotel). * Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. * Typically, moderate to loud noise levels in the work environment. * The associate may be asked to travel to help additional locations within a reasonable geography.   MINIMUM QUALIFICATIONS * No prior experience or training necessary.

Oversee hotel operations, ensure guest satisfaction, manage staff, and uphold brand standards. | Minimum three years of hospitality management experience, customer service skills, and ability to manage multiple projects. | POSITION PURPOSE AND SUMMARY   Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace.   Watch A Day in the Life video for General Manager   https://vimeo.com/showcase/5180017/video/265597879 [https://vimeo.com/showcase/5180017/video/265597879] https://vimeo.com/showcase/5180017/video/290728320   MAJOR / KEY JOB DUTIES   * Demonstrates and promotes 100% commitment to providing the best possible experience for our guests * Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives * Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards. * Completes daily room and Guest Ready room inspections. * Manages ESA Brand Standards and processes while pursuing continuous improvement. * Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed. * Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance. * Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition. * Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner. * Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables. * Provides team members with the necessary tools and supplies to perform their jobs. * Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors * Efficiently manages rooms to keep all guest rooms in service. * Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards. * Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely. * Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities. * Upholds and enforces ESA standards and policy compliance at the hotel level. * Ensures bank deposits are completed in accordance with company policy * Completes competitive surveillance (Sales Drive Bys)   OTHER DUTIES   * Reviews in-house rates. * Adheres to federal, state and local employment related laws and regulations. * Performs duties in all aspects of hotel operations as needed * Directly manages an Assistant General Manager / Team Leader. * Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues.   BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Medical Insurance * Dental Insurance * Vision Insurance * Health Care and Dependent Care Flexible Spending Accounts * Employer Paid Basic Life and AD&D Insurance * Employer Paid Long Term Disability * Optional Employee Paid - Voluntary Benefits * Short-Term Disability * Buy-Up Long-Term Disability * Supplemental Life Insurance * Dependent Life Insurance * 401(k) Savings Plan * Paid Time Off * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies   Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.       ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.   Qualifications   MINIMUM QUALIFICATIONS   Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check.   PREFERRED QUALIFICATIONS   * 2-year degree highly preferred * Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software * Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines * Ability to manage and direct a staff to perform daily job tasks * Conversational or proficient in Spanish   ENVIRONMENTAL JOB REQUIREMENTS   The work environment characteristics described here are representative of the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. associate * Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. * Typically, moderate noise level in the work environment. * Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel. * Occasionally push, pull, lift and/or move up to 25 pounds.   KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES     * Read, write and speak English and comprehends basic instructions. * Write in an effective and grammatically correct manner to generate effective short correspondence and memos. * Present information in one-on-one and small group situations to customers, clients, and associate * Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property * Conversational Spanish would be beneficial

Oversee hotel operations, ensure guest satisfaction, manage staff, and uphold brand standards. | Minimum three years hospitality management experience, customer service skills, and ability to manage multiple projects. | POSITION PURPOSE AND SUMMARY   Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace.   Watch A Day in the Life video for General Manager   https://vimeo.com/showcase/5180017/video/265597879 [https://vimeo.com/showcase/5180017/video/265597879] https://vimeo.com/showcase/5180017/video/290728320   MAJOR / KEY JOB DUTIES   * Demonstrates and promotes 100% commitment to providing the best possible experience for our guests * Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives * Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards. * Completes daily room and Guest Ready room inspections. * Manages ESA Brand Standards and processes while pursuing continuous improvement. * Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed. * Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance. * Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition. * Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner. * Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables. * Provides team members with the necessary tools and supplies to perform their jobs. * Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors * Efficiently manages rooms to keep all guest rooms in service. * Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards. * Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely. * Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities. * Upholds and enforces ESA standards and policy compliance at the hotel level. * Ensures bank deposits are completed in accordance with company policy * Completes competitive surveillance (Sales Drive Bys)   OTHER DUTIES   * Reviews in-house rates. * Adheres to federal, state and local employment related laws and regulations. * Performs duties in all aspects of hotel operations as needed * Directly manages an Assistant General Manager / Team Leader. * Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues.   BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Medical Insurance * Dental Insurance * Vision Insurance * Health Care and Dependent Care Flexible Spending Accounts * Employer Paid Basic Life and AD&D Insurance * Employer Paid Long Term Disability * Optional Employee Paid - Voluntary Benefits * Short-Term Disability * Buy-Up Long-Term Disability * Supplemental Life Insurance * Dependent Life Insurance * 401(k) Savings Plan * Paid Time Off * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies   Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.       ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.   Qualifications   MINIMUM QUALIFICATIONS   Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check.   PREFERRED QUALIFICATIONS   * 2-year degree highly preferred * Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software * Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines * Ability to manage and direct a staff to perform daily job tasks * Conversational or proficient in Spanish   ENVIRONMENTAL JOB REQUIREMENTS   The work environment characteristics described here are representative of the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. associate * Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. * Typically, moderate noise level in the work environment. * Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel. * Occasionally push, pull, lift and/or move up to 25 pounds.   KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES     * Read, write and speak English and comprehends basic instructions. * Write in an effective and grammatically correct manner to generate effective short correspondence and memos. * Present information in one-on-one and small group situations to customers, clients, and associate * Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property * Conversational Spanish would be beneficial

Provide excellent guest service including check-in/out, payment processing, issue resolution, and maintaining hotel cleanliness and safety standards. | High school diploma or GED with minimal related experience or training, proficiency in English, basic math, and ability to operate property management systems. | Position Purpose And Summary The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy Major / Key Job Duties • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. • Assists and responds to guest requests with diligent follow-through. • Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. • Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. • Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. • Setup, maintain, and takedown of breakfast display in timely manner. • Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. • Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. • Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. • Periodic tours of the property to ensure the property is meeting brand standards. • Assists and provides reasonable accommodation in response to guest requests whenever possible and practical • Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. Other Duties • Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. • Engage in cross training in housekeeping and laundry areas to provide assistance as needed. • Other tasks as assigned by the management team. Benefits • Weekly Pay! • Competitive Wages • Great working environment • Employee Recognition Programs • Vision Insurance • 401(k) Savings Plan • Employee Assistance Program (EAP) • Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. Pay ranges for the following states only California: $16.50 - $23.00 Colorado: $16.00 - $19.00 Illinois: $16.00 - $19.00 Minnesota: $16.00 - $19.00 New Jersey: $16.00 - $23.22 Washington: $16.66 - $21.10 Whitestone, NY: $19.17 - $20.52 Knowledge, Skills, Abilities & Competencies • Understand and communicate in English proficiently to interact with guests, associates and outside vendors. • Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. • Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Complete routine reports and correspondence. • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals • Apply good judgment at all times. • Manage problems, address and solve guest-related issues. Minimum Qualifications • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Assist guests overnight with check-in/out, process laundry and dishware, maintain cleanliness and stock supplies, and ensure safety and security compliance. | High school diploma or equivalent with minimal related experience, ability to communicate in English, operate property management systems, and perform physical tasks related to housekeeping and laundry. | Position Purpose And Summary The Night Guest Laundry Attendant ("NGLA") associate must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards. Watch A Day in the Life video for Night Guest Laundry Attendant https://vimeo.com/showcase/5180017/video/347336392 Major / Key Job Duties • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. • Assists guests overnight, checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures. • Processes all laundry in compliance with company standards. This includes, but is not limited to, treating for stains, washing, drying and folding linens, terry, blankets, coverlets and shower curtains. • Process all dishware in compliance with company standards. This includes, but is not limited to, washing, drying and packaging. • Stocks all housekeeping carts, cart rooms and laundry rooms with appropriate products to ensure that PAR levels are+ maintained throughout the entire building, in compliance with brand standards. • Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures. • Sets up and maintains the grab and go breakfast in accordance with brand standards. • Conducts periodic daily tours of the property to inspect for cleanliness, collecting trash and maintenance in accordance with standards. • Complies with all company policies and procedures, including prompt reporting of safety and security issues directly to the manager or the appropriate authorities, cash handling and key control. Other Duties • Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. • Responsible for maintaining overall hotel cleanliness. • And any other duties as requested by the management team. The typical shift for this position is 11:00pm to 7:00am Benefits • Weekly Pay! • Competitive Wages • Great working environment • Employee Recognition Programs • Vision Insurance • 401(k) Savings Plan • Employee Assistance Program (EAP) • Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Knowledge, Skills, Abilities & Competencies • Understand and communicate in English proficiently to interact with guests and associates. • Operate the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. • Understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Complete routine reports and correspondence. • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Apply good judgment at all times. • Manage problems, address and solve guest-related issues. Environmental Job Requirements • Regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds. • Frequently required to bend and position self to access low areas. • Frequently required to lift and/or move laundry and dishes up to 25 pounds. • On occasion one must push/pull carts weighing up to 50 lbs. • Occasionally required to traverse heights and remain stabilize while doing so. • Frequently works in outside weather conditions (depending on hotel). • Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. • The work environment will typically be at moderate to loud noise levels. • The associate may be asked to travel to help additional locations within a reasonable geography. Minimum Qualifications • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Respond to overnight guest needs including check-ins, emergencies, and complaints while maintaining hotel security and guest satisfaction. | High school diploma or GED with minimal related experience, strong communication and customer service skills, ability to respond quickly during overnight shifts. | POSITION PURPOSE AND SUMMARY The Night Service Representative Part Time responds to certain types of on-call business needs during overnight hours when the hotel lobby is closed and ensures services provided are consistent, courteous, and meet high standards of quality to maintain guest satisfaction. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins. Excellent opportunity to live onsite. The associate who performs this position is provided a guest hotel room for lodging as part of their employment and is on the overnight on-call schedule. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins.   MAJOR /KEY JOB FUNCTIONS The following job duties will vary and may or may not be required to be performed during a given shift, depending on occurrences during said shift. * Attend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations. * Maintain control of all hotel keys, including safeguarding from mishandling or theft. * Log keys in and out, when necessary. * Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary. * Keep abreast of hotel policies, training, and safety procedures. * Ensure all safety, guest and security concerns are reported per company policy. * Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary. * Perform bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary. * Maintain proficiency in all location computer and software systems. * Respond to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary. * Associates in this position may be asked to cover another hotel in the area should critical staffing needs arise. * Other job duties as assiged by management. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Document events in writing and prepare routine correspondence. * Operate the hotel mobile phone. * Speak effectively before groups of customers. Must be proficient in reading and speaking English. * Computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system. * Excellent oral and written communication skills. * Friendly, cooperative manner and patience in dealing with guests and staff. * Professional appearance and demeanor. * Self-starter with the ability to prioritize and handle issues under pressure. * Strong time management and problem-solving skills. * Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals as well as compute rates, ratio, and percentage and to draw and interpret bar graphs. * Application of common sense understanding to carry out detailed written or oral instructions and deal with problems involving a few concrete variables in standardized situations.   BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Progam offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.       ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Qualifications ENVIRONMENTAL JOB REQUIREMENTS The work environment characteristics/physical demands described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. * While performing the duties of this job, the associate occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. * The noise level in the work environment is usually quiet to moderate. * Associate While performing the duties of this job, the associate is regularly required to stand; walk; navigate the hallways with prompt motion, use hands to finger, handle, or feel objects, reach, tools, or controls; operate a mobile phone, talk, see and hear. The associate is occasionally required to stoop, kneel, or smell. * The associate must be able to occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds.   MINIMUM QUALIFICATIONS   High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.