Extend

Manage and optimize strategic merchant relationships, analyze performance data, and drive growth initiatives. | 5-7 years of experience in a startup or consulting environment, strong strategic and analytical skills, and experience engaging with senior stakeholders. | About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. About the Role: As an Account Manager, Enterprise Growth Strategy you will be primarily focused on driving growth and strategy for Extend’s largest omnichannel merchants. This is a critical role centered on existing account growth, strategic relationship management, and optimization. This role requires a deeply strategic thinker with a proven track record in management consulting or dynamic startup environments who can translate high-level goals into actionable, measurable plans for our most strategic partners. The ideal candidate will be based in the San Francisco Bay Area. What You'll Do: Lead ongoing partnership growth optimizations for Extend’s largest omnichannel merchants. Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage. Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth. Perform quarterly business reviews with internal and external executive leadership at Fortune 500 retailers and brands. Drive go-to-market strategies and adoption of new product features across your book of business. Manage promotional strategy and marketing development budgets. Deepen strategic relationships by building multi-threaded connections within merchant organizations, from C-suite executives to ICs. Collaborate with cross-functional leaders (Risk, Analytics, Marketing) to support merchant growth. Author long-term business plans, thinking at a deeply strategic level about optimization and growth. Inform product roadmaps and features by gathering customer feedback and conveying market needs. What We're Looking For: Bachelor’s degree with 5-7 years experience in a dynamic startup environment and/or Big 4 management consulting experience. A talent for breaking down complex problems and the ability to translate high-level goals into relevant and actionable plans. In-depth understanding of value drivers in revenue share business models. Strong executive presence with demonstrated ability to engage C-suite executives and senior stakeholders. Excellent business acumen, presentation skills, sound decision-making abilities, and strong analytical skills. Proven experience in project and program management, with a strong understanding of key concepts such as phases, plans, and scope. Exceptional written and oral communication skills, with a proven ability to collaborate across all organizational levels. Exceptional cross-functional management skills to work with internal product, strategy and operational teams to achieve results. Experience with eCommerce, FinTech, and analytics Reporting tools (Tableau, Snowflake, Salesforce, Shopify, etc.) is a plus. Expected Pay Range: $140,000 OTE (On Target Earnings)* *The listed OTE represents the target for this role. Final compensation, including base salary and variable components, will be commensurate with experience and may be adjusted for candidates who exceed minimum qualifications. Travel: Estimated 15-20% travel to client sites and other locations as needed. Life at Extend: Working with a great team from diverse backgrounds in a collaborative and supportive environment. Competitive salary based on experience, with full medical and dental & vision benefits. Stock in an early-stage startup growing quickly. Generous, flexible paid time off policy. 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice

Lead program launch strategies, manage merchant relationships, analyze performance data, and collaborate cross-functionally to optimize growth. | Bachelor's degree, 2-5 years in a startup environment, strong communication, project management skills, and experience with analytics tools. | About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. What You'll Do: Lead new program launch strategy + ongoing growth optimization for a portfolio of Extends Mid-Market Merchants Lead the growth and merchant relationship management strategy for each strategic relationship you manage Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth Perform quarterly business reviews with internal and external executive leadership Drive go-to-market strategies and adoption of new product features across your book of business Manage promotional strategy and marketing development budgets. Collaborate with cross functional leaders (Risk, Analytics, Marketing) to support merchant growth Author long-term business plans, thinking at a deeply strategic level about optimization and growth. What We're Looking For: Bachelor’s degree with 2-5 years experience in a dynamic startup environment owning customer relationships Exceptional written and oral communication skills, with a proven ability to collaborate across all organizational levels. You have a talent for breaking down complex problems and can translate high-level goals into relevant and actionable plans. In-depth understanding of value drivers in revenue share business models Experience collaborating with C-Level executives both internally and externally Excellent business acumen, presentation skills, sound decision-making abilities, and strong analytical skills in a fast-paced setting for individual and team success Proven experience in project and program management, with a strong understanding of key concepts such as phases, plans, deliverables, scope, and tasks, all aligned with team goals Experience with eCommerce, FinTech, and analytics Reporting tools (Tableau, Snowflake, Salesforce, Shopify, SFRA, etc.) is a plus Ability to manage and influence effectively through persuasion, negotiation, and consensus-building Ability to travel 20% to strategic client sites and other locations as needed Expected Pay Range: $100,000 OTE (On Target Earnings)* *The listed OTE represents the target for this role. Final compensation, including base salary and variable components, will be commensurate with experience and may be adjusted for candidates who exceed minimum qualifications. Life at Extend: Working with a great team from diverse backgrounds in a collaborative and supportive environment. Competitive salary based on experience, with full medical and dental & vision benefits. Stock in an early-stage startup growing quickly. Generous, flexible paid time off policy. 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice

As a Fraud Operations Specialist, you will perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers. You will review claims in real time, make risk score judgments, and collaborate with cross-functional teams to enhance fraud detection processes. | Candidates should have at least 2 years of direct experience in Fraud/Abuse Operations, preferably in an eCommerce setting. Strong communication skills, attention to detail, and the ability to make independent decisions regarding fraud investigations are essential. | About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. About the Role: This is a Full Time Evening position that requires working Monday through Friday from 2:00 PM - 11 PM Pacific Time. While this is a remote US role, we are unable to accept applications from candidates residing in California. You do not need to be in the Pacific Time zone to apply, but the required working hours remain as stated (2:00 PM - 11:00 PM PT). Candidates who are not available to work Monday through Friday evenings from 2 PM - 11 PM PT need not apply. As a Fraud Operations Specialist, you will join a growing Fraud Ops team and perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers. Through your investigations, you will detect trends in fraud and abuse and find new opportunities to positively impact Extend’s internal processes. This role requires direct experience with fraud and abuse operations (preferably in an eCommerce setting), an understanding of fraud concepts, communication skills to work with cross functional stakeholders, and knowledge of spreadsheet and data processing software. What You Will Be Doing: Real-Time Claim Review: Review claims in real time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to make a fraud determinations, and providing valuable feedback for Extend’s risk models. Risk Score Judgments: Review customer behavior and incidents using internal and external data and independently make decisions on customer risk scores. You will also have the power to recommend denials and approvals for claims. Fraud Investigations and Subject Matter Expertise: Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuse. The Procedure: Take ownership of each investigation and diligently follow all regulatory and departmental practices and procedures, making independent decisions based on facts and evidence, and reporting any non-standard escalations to your manager. Attend regular meetings and training for Fraud Operations best practices, and offer your insights into the latest trends for fraud/abuse. Cross-functional Work: Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud. Be Proactive and Adaptable: Drive team success and achieve both independent and collaborative goals, proactively completing additional tasks for the role as needed. What We’re Looking For: Evening Shift: Candidates will be scheduled to work Monday through Friday 2 PM - 11 PM PT 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment Time management and efficiency: must be able to meet specified SLAs for claim reviews Bachelors' degree or equivalent experience, preferably in a related field Subject Matter Expertise in fraud concepts and prevention best practices Ability to perform due diligence Fraud Investigations and make determinations with evidence, efficiency, and sound reasoning Ability to make independent decisions regarding customer risk scores and determinations Excellent written and verbal communication, information gathering, and decision-making skills Positive attitude and willingness to thrive in a rapidly changing, results-driven environment Digital proficiency and professionalism: Able to use spreadsheets and office software like Excel, Microsoft/Google Suite Attention to detail and willingness to deep dive into internal and external data Empathetic, humble, and collaborative team player Candidates must be located within the continental United States Nice to Haves: Prior experience in a retail or high-growth start-up environment (eCommerce) Familiarity with database query language such as SQL and data software like Snowflake Exposure to Project Management and/or CRM software like JIRA, Untangl Estimated Pay Range: $50,000-$63,000 per year salaried* * The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience. Life at Extend: Working with a great team from diverse backgrounds in a collaborative and supportive environment. Competitive salary based on experience, with full medical and dental & vision benefits. Stock in an early-stage startup growing quickly. Generous, flexible paid time off policy. 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice

As a Fraud Operations Specialist, you will perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers. You will also review claims in real time and make independent decisions on customer risk scores. | Candidates should have 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment. Strong communication skills and the ability to make independent decisions regarding fraud determinations are essential. | About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. About the Role: This is a Full Time position that requires working Saturday and Sunday 9 AM - 6 PM PT, plus three (3) normal weekdays. While this is a remote US role, we are unable to accept applications from candidates residing in California. You do not need to be in the Pacific Time zone to apply, but the required working hours remain as stated (9 AM - 6 PM PT). You may choose two weekdays of your choice to rest. Candidates who are not available to work Weekends 9 AM - 6 PM PT need not apply. As a Fraud Operations Specialist, you will join a growing Fraud Ops team and perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers. Through your investigations, you will detect trends in fraud and abuse and find new opportunities to positively impact Extend’s internal processes. This role requires direct experience with fraud and abuse operations (preferably in an eCommerce setting), an understanding of fraud concepts, communication skills to work with cross functional stakeholders, and knowledge of spreadsheet and data processing software. What You Will Be Doing: Real-Time Claim Review: Review claims in real time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to make fraud determinations, and providing valuable feedback for Extend’s risk models. Risk Score Judgments: Review customer behavior and incidents using internal and external data and independently make decisions on customer risk scores. You will also have the power to recommend denials and approvals for claims. Fraud Investigations and Subject Matter Expertise: Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuse. The Procedure: Take ownership of each investigation and diligently follow all regulatory and departmental practices and procedures, making independent decisions based on facts and evidence, and reporting any non-standard escalations to your manager. Attend regular meetings and training for Fraud Operations best practices, and offer your insights into the latest trends for fraud/abuse. Cross-functional Work: Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud. Be Proactive and Adaptable: Drive team success and achieve both independent and collaborative goals, proactively completing additional tasks for the role as needed. What We’re Looking For: Weekend Day Shift: Candidates will be scheduled to work Saturday and Sunday 9 AM - 6 PM PT plus three (3) normal weekdays to be agreed upon 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment Time management and efficiency: must be able to meet specified SLAs for claim reviews Bachelors' degree or equivalent experience, preferably in a related field Subject Matter Expertise in fraud concepts and prevention best practices Ability to perform due diligence Fraud Investigations and make determinations with evidence, efficiency, and sound reasoning Ability to make independent decisions regarding customer risk scores and fraud determinations Excellent written and verbal communication, information gathering, and decision-making skills Positive attitude and willingness to thrive in a rapidly changing, results-driven environment Digital proficiency and professionalism: Able to use spreadsheets and office software like Excel, Microsoft/Google Suite Attention to detail and willingness to deep dive into internal and external data Empathetic, humble, and collaborative team player Candidates must be located within the continental United States Nice to Haves: Prior experience in a retail or high-growth start-up environment (eCommerce) Familiarity with database query language such as SQL and data software like Snowflake Exposure to Project Management and/or CRM software like JIRA, Untangl Estimated Pay Range: $50,000-$63,000 per year salaried* * The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience. Life at Extend: Working with a great team from diverse backgrounds in a collaborative and supportive environment. Competitive salary based on experience, with full medical and dental & vision benefits. Stock in an early-stage startup growing quickly. Generous, flexible paid time off policy. 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice