Extend

Define and execute product roadmap, collaborate with cross-functional teams to launch software products, analyze customer insights and market trends, prioritize features, and monitor product performance. | 4+ years software product management experience, strong technical background, proven product launch success, Agile experience, excellent communication, preferably fintech or e-commerce familiarity. | About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. What You'll Do: Support the definition and execution of the product roadmap, ensuring alignment with business objectives and customer needs. Collaborate with cross-functional teams to design, develop, and launch high-impact software products. Gather and analyze customer insights, market trends, and data to inform product decisions. Be curious about the competitive landscape, assess competing products, and help define strategic product response. Prioritize feature development and enhancements, balancing speed, quality, and scalability. Work closely with engineering teams to ensure timely and high-quality product delivery. Develop clear product requirements, user stories, and acceptance criteria. Monitor product performance, define KPIs, and drive continuous improvements. Champion customer-centricity, advocating for the best user experience. Stay ahead of industry trends, embrace emerging technologies. What We Are Looking For: 4+ years of experience in software product management, preferably in a startup or fast-paced environment. Strong technical background or experience working closely with engineering teams. Proven track record of successfully launching and managing software products. Excellent analytical, problem-solving, and decision-making skills. Experience with Agile methodologies, product lifecycle management, Atlassian Suite, and A/B testing. Strong communication skills, with the ability to influence stakeholders at all levels. Passion for delivering exceptional user experiences and data-driven product decisions. Familiarity with fintech or e-commerce industries is a plus. Ability to perform in a high energy environment with dynamic job responsibilities and priorities Expected Pay Range: $124,000 - $145,000 per year salaried* * The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience. Life at Extend: Working with a great team from diverse backgrounds in a collaborative and supportive environment. Competitive salary based on experience, with full medical and dental & vision benefits. Stock in an early-stage startup growing quickly. Generous, flexible paid time off policy. 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice

Monitor and investigate security alerts, identify and remediate threats, develop detection models, support compliance and governance, and collaborate on security best practices. | 3+ years in security analyst role with AWS infrastructure-as-code and serverless experience, relevant security certifications, proficiency with security tools and AI threat mitigation, and knowledge of compliance frameworks. | About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. What You'll Do: Serve as a core member of Security Operations, monitoring and triaging alerts from platforms such as SentinelOne and Wiz. Perform end-to-end investigations to identify, contain, and remediate threats and incidents, driving timely, appropriate response. Proactively identify and assess vulnerabilities in infrastructure and code, working with development and other cross functional teams to address issues. Contribute to the end-to-end detection lifecycle: model attacker behaviors (MITRE ATT&CK), write and test detections as code across security programs and tooling (SentinelOne, Wiz, Okta, AWS CloudTrail), and continuously enrich to reduce false positives and improve MTTD. Support data quality and telemetry onboarding, maintain response playbooks, and provide threat validation assistance across the business. Assist teams with the application of secure configuration baselines and best practices in accordance with CIS Benchmarks, NIST, vendor hardening guides, and applicable compliance standards across all company computing assets. Correlate endpoint and infrastructure telemetry to identify emerging threats. Curate and operationalize intelligence (IOCs, TTPs) into detections and response playbooks, and maintain vetted intelligence feeds. Assist GRC initiatives by mapping controls to internal policies and frameworks (e.g., SOC 2, NIST CSF, NYC DFS 500), identifying gaps, supporting audits and evidence collection, tracking remediation, and maintaining policies and control documentation. Work with engineering and business teams to champion security best practices, communicate risks to accountable owners, and assist with mitigation planning and execution. What We Are Looking For: 3+ years experience in a Security Analyst / Security Operations role 3+ years experience with AWS CloudFormation, or other infrastructure-as-code systems (like Terraform) 3+ years experience or certification in AWS serverless technologies (API Gateway, Lambda, S3, DynamoDB) Certifications (one or more preferred): CISSP, CCSP, GIAC (GCIH/GCIA/GMON/GCED/GCFA/GREM), cloud security (AWS or cloud agnostic security specialty) or equivalent experience. Proficiency with hands on management and use of SIEM, CNAPP, EDR, Vulnerability Management tooling, and Detection Engineering strategies. Proficiency with AI technologies and the corresponding threat landscape and strategies for mitigation. Understands agentic workflows such as AWS Bedrock, MCP based workflows (or similar technologies) Working Knowledge of best practices around security roles and responsibilities for AWS IAM Experience working with observability services and tooling (including Coralogix, CloudWatch, OpenTelemetry) Ability to perform in a high energy environment with dynamic job responsibilities and priorities Nice to Haves: Experience with AWS Cloud Development Kit(CDK) Experience with Mastra AI Expected Pay Range: $157,000 - $182,000 per year salaried* * The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience. Life at Extend: Working with a great team from diverse backgrounds in a collaborative and supportive environment. Competitive salary based on experience, with full medical and dental & vision benefits. Stock in an early-stage startup growing quickly. Generous, flexible paid time off policy. 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice

Architect and build scalable, reliable backend purchasing APIs and event-driven systems while mentoring the engineering team. | 7+ years building critical backend systems with strong API and infrastructure knowledge, collaborative mindset, and experience with AWS and TypeScript. | About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. The Mission At the heart of our business is the moment a customer decides to buy. Our Purchase Experience team owns that critical moment. We're looking for a technical leader to architect the resilient, high-throughput systems that make that experience seamless and trustworthy, even as we scale to new global markets and product lines. What You'll Tackle Architect for Scale: You'll be instrumental in designing the next evolution of our purchasing APIs, ensuring they can handle Black Friday-level traffic spikes without breaking a sweat. Solve Complex Logic Problems: Partner with product and design to map out and build the backend systems for intricate, multi-step purchasing journeys that feel simple and intuitive to the user. Drive Future Growth: Figure out how to decouple our core purchasing logic so we can launch in a new country or support a completely new type of product in weeks, not months. Elevate the Team: Act as a technical compass for the engineering team, elevating the skills of your colleagues through thoughtful code reviews, mentorship, and clear architectural guidance. Build Intelligent Systems: Go beyond simple request-response. Help us design and implement event-driven workflows that can manage complex, long-running processes autonomously. We're Excited About You Because... You have a 7+ year history of building and maintaining critical backend systems where reliability and performance are non-negotiable. You think about software from the user's perspective all the way down to the infrastructure it runs on. You're as comfortable discussing API design as you are debating the merits of a database choice. You don't just build what's asked; you ask "why" and work with your team to find the simplest, most robust solution to a business problem. You thrive in a collaborative environment where you can share your knowledge and learn from others to move faster together. Our current stack includes TypeScript, React, and various AWS services, so you'll be able to hit the ground running. Expected Pay Range: $157,000 - $182,000 per year salaried* * The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience. Life at Extend: Working with a great team from diverse backgrounds in a collaborative and supportive environment. Competitive salary based on experience, with full medical and dental & vision benefits. Stock in an early-stage startup growing quickly. Generous, flexible paid time off policy. 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice

Define and implement quality strategies, guide engineering teams on test automation, perform audits, manual testing, and act as quality champion. | At least 8 years of professional experience in software quality assurance with expertise in cloud technologies, modern testing frameworks, and strong leadership skills. | About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. About the Role We are seeking a highly skilled and experienced Senior Quality Engineer to define, drive, and own the quality strategy across multiple product lines. This role balances hands-on technical expertise with strategic thinking. The ideal candidate will guide and support engineering teams in building robust test automation while also acting as a key advisor on quality, process, and risk. With at least 8 years of experience, you will collaborate with engineering, product, and program management to champion a culture of quality and deliver exceptional software solutions. What You’ll Tackle Partner with engineering and product leads to define and implement comprehensive, multi-layered test strategies for new and existing features. Advise teams on best practices for E2E, integration, contract, and unit testing. Perform regular audits of application quality, test coverage, and processes to ensure system integrity and identify quality gaps. Analyze test data and quality metrics to provide actionable insights and drive continuous improvement. Work closely with product and program management to understand product vision, scrutinize requirements for testability, and align quality initiatives with project milestones and business goals. Guide the design and implementation of scalable automated test suites. While this is not primarily a coding role, you will be expected to occasionally contribute to the test codebase to establish patterns or tackle complex challenges. Conduct targeted manual testing, including exploratory, regression, and usability testing, to uncover issues that automation might miss and to validate the end-user experience. Creatively apply AI tooling to augment application and system quality. Own the final quality sign-off on major feature releases, ensuring all acceptance criteria are met, and potential risks are clearly communicated and mitigated. Act as a quality champion across the organization. Mentor team members on testing best practices and foster a culture where every team member is responsible for quality. We’re Excited About You Because… Minimum of 8 years of professional experience in quality assurance or software testing, with a strong focus on cloud-based technologies (e.g., AWS, Azure, Google Cloud). Experience in TypeScript/JavaScript and the Node.js ecosystem. Expertise with modern testing frameworks across the entire test pyramid, such as Cypress or Playwright for end-to-end (E2E) tests, Jest or Vitest for integration and unit tests, and an understanding of contract testing principles. Proven ability to translate complex product requirements and user stories into a comprehensive and effective test strategy. Experience in various manual testing techniques, including exploratory, usability, and acceptance testing, to complement automation. Exceptional analytical and problem-solving skills with meticulous attention to detail. Excellent communication skills, with the ability to articulate complex technical concepts to diverse audiences. Strong leadership and collaboration skills to effectively partner with product managers, engineers, program managers, and other stakeholders. A proactive and influential voice for quality within a fast-paced, agile environment. Expected Pay Range: $171,000 - $198,000 per year salaried* * The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience. Life at Extend: Working with a great team from diverse backgrounds in a collaborative and supportive environment. Competitive salary based on experience, with full medical and dental & vision benefits. Stock in an early-stage startup growing quickly. Generous, flexible paid time off policy. 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice

Lead complex enterprise partnership deals with retail/brand partners, managing deal strategy, execution, and cross-functional alignment to drive strategic revenue growth. | Requires 5+ years in strategy consulting, enterprise sales, or similar strategic client-facing roles with strong analytical, relationship-building, and executive communication skills. | About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. About the Role: As an Enterprise Strategic Partnerships Lead at Extend, you’ll be focused on securing deals with our largest potential retail/brand partners across core verticals. You will have a unique opportunity to play a significant role in driving meaningful, strategic revenue growth for a Series C company on an exciting growth trajectory. This role involves orchestrating internal and external teams to establish long-term relationships with our partners, manage complex engagements, and deliver customized, strategic solutions that create incremental value. We're seeking detail-oriented, curious self-starters who thrive in dynamic environments, possess exceptional analytical problem-solving skills, and excel at building strong relationships. What You'll Do: • Win new business, leading complex, 3–12+ month enterprise engagements: shape strategic partnership discussions with C-level executives and cross-functional stakeholders • Own the full deal strategy and execution lifecycle: drive opportunities from initial hypothesis framing and opportunity assessment through differentiated solution creation, business case development, negotiation, and contract execution. • Serve as strategic quarterback: Translate strategy into action by designing bespoke commercial solutions and aligning internal cross-functional teams (Product, Solution Engineering, Legal, Pricing, and Growth Strategy) to deliver. • Build and maintain senior-level relationships: deeply understand partner businesses and retail trends, identify whitespace, and co-create new opportunities to capture value • Create and deliver compelling materials: prepare executive presentations, financial models, and commercial proposals that communicate value with clarity and precision. • Shape Product and GTM strategy: Spearhead expansion by identifying new use cases, stakeholders, and product messaging that improves results in the market, while informing product roadmaps and features by gathering customer feedback and conveying market needs to internal Product teams. What We’re Looking for: • Structured, analytical thinker with experience deconstructing complex business problems, developing hypotheses, and communicating insights clearly and persuasively. • 5+ years prior experience in strategy consulting, enterprise sales, or a similar strategic, client-facing role • High learning agility: comfortable diving into new industries, products, and business models quickly. Naturally curious to ask the right questions (internally and externally) to develop informed points of view. • Resourceful and execution-oriented: combines creative thinking with the grit and ownership required to consistently create positive momentum • Proven relationship builder with executive presence: confident engaging with C-level leaders and navigating multi-stakeholder environments. • Available to travel on-site to customers and events throughout the year. • Preferred: Exposure to retail, eCommerce, shipping/logistics, payments, or adjacent industries. • Location flexible Expected Pay: $300,000 On Target Earnings (OTE), including base pay plus variable* • The base salary and expected OTE for this position are listed above. OTE is payable based on the Company's variable sales compensation plan; employees who exceed annual sales targets may receive additional compensation. Incentive compensation will be provided as part of a total compensation package. Life at Extend: • Working with a great team from diverse backgrounds in a collaborative and supportive environment. • Competitive salary based on experience, with full medical and dental & vision benefits. • Stock in an early-stage startup growing quickly. • Generous, flexible paid time off policy. • 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice

Support financial data accuracy and reporting by building data pipelines, dashboards, and reconciliation processes in collaboration with Finance and Data Engineering teams. | 3+ years data analytics experience, strong finance/accounting knowledge, proficient in SQL, excellent communication skills, and a bachelor's degree. | About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. About the Role: As a Data Analyst on our centralized Risk, Analytics, and Data Science team, you’ll play a critical role in supporting the accuracy, integrity, and usability of financial data at Extend. You’ll take ownership of key data processes such as obligor reporting and financial reconciliations, working to streamline workflows and ensure alignment across systems and stakeholders. In this role, you'll work closely with Finance, Data Engineering, and other cross-functional teams to build reliable data pipelines, surface actionable insights, and improve our reporting infrastructure. You’ll be joining a collaborative and fast-paced environment, with plenty of room to expand your scope and take on high-visibility projects as the company scales. If you’re a data-driven problem solver who thrives on operational impact and enjoys working at the intersection of analytics, systems, and finance, this role is for you! What You’ll Be Doing: • Partner with Finance and other cross-functional teams to understand business needs and translate them into data-driven insights and recommendations • Identify opportunities to streamline and enhance existing reporting and analytics workflows • Oversee and enhance reconciliation processes related to obligor reporting to ensure financial accuracy and alignment across systems and stakeholders • Build and maintain clear, insightful dashboards to track key financial and operational metrics • Build and enhance data pipelines and data architecture in partnership with Data Engineering, using tools like DBT, Snowflake, JIRA, GitHub, and more • Lead efforts to improve financial data integrity through appropriate tools and governance What We’re Looking For: • A curious Data Analyst with plenty of grit, analytical prowess, creative thinking, and initiative • 3+ years of hands-on experience in data analytics, ideally within tech or fintech environments • Strong foundational knowledge of finance and accounting concepts, with the ability to apply them in a business and data context; accounting or audit experience is a plus • Bachelor’s degree in a relevant field; a Master’s degree is a plus • Excellent communication skills, with the ability to clearly articulate complex findings to both technical and non-technical audiences across the organization • Proficient in SQL, with experience querying large datasets and performing end-to-end financial analyses • Self-motivated and proactive, always seeking opportunities to drive meaningful work independently • A collaborative team player with empathy, humility, and a willingness to learn from others Expected Pay Range: $110,000 - $120,000 per year salaried* • The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience. Life at Extend: • Working with a great team from diverse backgrounds in a collaborative and supportive environment. • Competitive salary based on experience, with full medical and dental & vision benefits. • Stock in an early-stage startup growing quickly. • Generous, flexible paid time off policy. • 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice

Maintain financial data accuracy and integrity, build dashboards and data pipelines, partner with finance and engineering teams, and improve reporting infrastructure. | 3+ years in data analytics with finance knowledge, proficient in SQL, strong communication skills, and ability to work independently and collaboratively. | Description: • Support the accuracy, integrity, and usability of financial data at Extend • Take ownership of key data processes such as obligor reporting and financial reconciliations • Partner with Finance and other cross-functional teams to understand business needs and translate them into data-driven insights • Identify opportunities to streamline and enhance reporting and analytics workflows • Build and maintain clear, insightful dashboards to track key financial and operational metrics • Build and enhance data pipelines and data architecture in partnership with Data Engineering using tools like DBT, Snowflake, JIRA, and GitHub • Lead efforts to improve financial data integrity through appropriate tools and governance • Surface actionable insights and improve reporting infrastructure Requirements: • 3+ years of hands-on experience in data analytics, ideally within tech or fintech environments • Strong foundational knowledge of finance and accounting concepts; accounting or audit experience is a plus • Bachelor’s degree in a relevant field; a Master’s degree is a plus • Excellent communication skills, with the ability to clearly articulate complex findings to both technical and non-technical audiences • Proficient in SQL, with experience querying large datasets and performing end-to-end financial analyses • Self-motivated and proactive; able to drive meaningful work independently • Collaborative team player with empathy, humility, and a willingness to learn from others Benefits: • Working with a great team from diverse backgrounds in a collaborative and supportive environment. • Competitive salary based on experience, with full medical and dental & vision benefits. • Stock in an early-stage startup growing quickly. • Generous, flexible paid time off policy. • 401(k) with Financial Guidance from Morgan Stanley.

Support financial data accuracy and integrity by managing reporting, reconciliation, and data pipeline improvements in partnership with Finance and Data Engineering teams. | 3+ years in data analytics with strong finance knowledge, proficient in SQL, excellent communication skills, and ability to work collaboratively in a fast-paced environment. | About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. About the Role: As a Data Analyst on our centralized Risk, Analytics, and Data Science team, you’ll play a critical role in supporting the accuracy, integrity, and usability of financial data at Extend. You’ll take ownership of key data processes such as obligor reporting and financial reconciliations, working to streamline workflows and ensure alignment across systems and stakeholders. In this role, you'll work closely with Finance, Data Engineering, and other cross-functional teams to build reliable data pipelines, surface actionable insights, and improve our reporting infrastructure. You’ll be joining a collaborative and fast-paced environment, with plenty of room to expand your scope and take on high-visibility projects as the company scales. If you’re a data-driven problem solver who thrives on operational impact and enjoys working at the intersection of analytics, systems, and finance, this role is for you! What You’ll Be Doing: • Partner with Finance and other cross-functional teams to understand business needs and translate them into data-driven insights and recommendations • Identify opportunities to streamline and enhance existing reporting and analytics workflows • Oversee and enhance reconciliation processes related to obligor reporting to ensure financial accuracy and alignment across systems and stakeholders • Build and maintain clear, insightful dashboards to track key financial and operational metrics • Build and enhance data pipelines and data architecture in partnership with Data Engineering, using tools like DBT, Snowflake, JIRA, GitHub, and more • Lead efforts to improve financial data integrity through appropriate tools and governance What We’re Looking For: • A curious Data Analyst with plenty of grit, analytical prowess, creative thinking, and initiative • 3+ years of hands-on experience in data analytics, ideally within tech or fintech environments • Strong foundational knowledge of finance and accounting concepts, with the ability to apply them in a business and data context; accounting or audit experience is a plus • Bachelor’s degree in a relevant field; a Master’s degree is a plus • Excellent communication skills, with the ability to clearly articulate complex findings to both technical and non-technical audiences across the organization • Proficient in SQL, with experience querying large datasets and performing end-to-end financial analyses • Self-motivated and proactive, always seeking opportunities to drive meaningful work independently • A collaborative team player with empathy, humility, and a willingness to learn from others Expected Pay Range: $110,000 - $120,000 per year salaried* • The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience. Life at Extend: • Working with a great team from diverse backgrounds in a collaborative and supportive environment. • Competitive salary based on experience, with full medical and dental & vision benefits. • Stock in an early-stage startup growing quickly. • Generous, flexible paid time off policy. • 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice

As a Fraud Operations Specialist, you will perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers. You will review claims in real time, make risk score judgments, and collaborate with cross-functional teams to enhance fraud detection processes. | Candidates should have at least 2 years of direct experience in Fraud/Abuse Operations, preferably in an eCommerce setting. Strong communication skills, attention to detail, and the ability to make independent decisions regarding fraud investigations are essential. | About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. About the Role: This is a Full Time Evening position that requires working Monday through Friday from 2:00 PM - 11 PM Pacific Time. While this is a remote US role, we are unable to accept applications from candidates residing in California. You do not need to be in the Pacific Time zone to apply, but the required working hours remain as stated (2:00 PM - 11:00 PM PT). Candidates who are not available to work Monday through Friday evenings from 2 PM - 11 PM PT need not apply. As a Fraud Operations Specialist, you will join a growing Fraud Ops team and perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers. Through your investigations, you will detect trends in fraud and abuse and find new opportunities to positively impact Extend’s internal processes. This role requires direct experience with fraud and abuse operations (preferably in an eCommerce setting), an understanding of fraud concepts, communication skills to work with cross functional stakeholders, and knowledge of spreadsheet and data processing software. What You Will Be Doing: Real-Time Claim Review: Review claims in real time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to make a fraud determinations, and providing valuable feedback for Extend’s risk models. Risk Score Judgments: Review customer behavior and incidents using internal and external data and independently make decisions on customer risk scores. You will also have the power to recommend denials and approvals for claims. Fraud Investigations and Subject Matter Expertise: Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuse. The Procedure: Take ownership of each investigation and diligently follow all regulatory and departmental practices and procedures, making independent decisions based on facts and evidence, and reporting any non-standard escalations to your manager. Attend regular meetings and training for Fraud Operations best practices, and offer your insights into the latest trends for fraud/abuse. Cross-functional Work: Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud. Be Proactive and Adaptable: Drive team success and achieve both independent and collaborative goals, proactively completing additional tasks for the role as needed. What We’re Looking For: Evening Shift: Candidates will be scheduled to work Monday through Friday 2 PM - 11 PM PT 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment Time management and efficiency: must be able to meet specified SLAs for claim reviews Bachelors' degree or equivalent experience, preferably in a related field Subject Matter Expertise in fraud concepts and prevention best practices Ability to perform due diligence Fraud Investigations and make determinations with evidence, efficiency, and sound reasoning Ability to make independent decisions regarding customer risk scores and determinations Excellent written and verbal communication, information gathering, and decision-making skills Positive attitude and willingness to thrive in a rapidly changing, results-driven environment Digital proficiency and professionalism: Able to use spreadsheets and office software like Excel, Microsoft/Google Suite Attention to detail and willingness to deep dive into internal and external data Empathetic, humble, and collaborative team player Candidates must be located within the continental United States Nice to Haves: Prior experience in a retail or high-growth start-up environment (eCommerce) Familiarity with database query language such as SQL and data software like Snowflake Exposure to Project Management and/or CRM software like JIRA, Untangl Estimated Pay Range: $50,000-$63,000 per year salaried* * The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience. Life at Extend: Working with a great team from diverse backgrounds in a collaborative and supportive environment. Competitive salary based on experience, with full medical and dental & vision benefits. Stock in an early-stage startup growing quickly. Generous, flexible paid time off policy. 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice

As a Fraud Operations Specialist, you will perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers. You will also review claims in real time and make independent decisions on customer risk scores. | Candidates should have 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment. Strong communication skills and the ability to make independent decisions regarding fraud determinations are essential. | About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. About the Role: This is a Full Time position that requires working Saturday and Sunday 9 AM - 6 PM PT, plus three (3) normal weekdays. While this is a remote US role, we are unable to accept applications from candidates residing in California. You do not need to be in the Pacific Time zone to apply, but the required working hours remain as stated (9 AM - 6 PM PT). You may choose two weekdays of your choice to rest. Candidates who are not available to work Weekends 9 AM - 6 PM PT need not apply. As a Fraud Operations Specialist, you will join a growing Fraud Ops team and perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers. Through your investigations, you will detect trends in fraud and abuse and find new opportunities to positively impact Extend’s internal processes. This role requires direct experience with fraud and abuse operations (preferably in an eCommerce setting), an understanding of fraud concepts, communication skills to work with cross functional stakeholders, and knowledge of spreadsheet and data processing software. What You Will Be Doing: Real-Time Claim Review: Review claims in real time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to make fraud determinations, and providing valuable feedback for Extend’s risk models. Risk Score Judgments: Review customer behavior and incidents using internal and external data and independently make decisions on customer risk scores. You will also have the power to recommend denials and approvals for claims. Fraud Investigations and Subject Matter Expertise: Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuse. The Procedure: Take ownership of each investigation and diligently follow all regulatory and departmental practices and procedures, making independent decisions based on facts and evidence, and reporting any non-standard escalations to your manager. Attend regular meetings and training for Fraud Operations best practices, and offer your insights into the latest trends for fraud/abuse. Cross-functional Work: Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud. Be Proactive and Adaptable: Drive team success and achieve both independent and collaborative goals, proactively completing additional tasks for the role as needed. What We’re Looking For: Weekend Day Shift: Candidates will be scheduled to work Saturday and Sunday 9 AM - 6 PM PT plus three (3) normal weekdays to be agreed upon 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment Time management and efficiency: must be able to meet specified SLAs for claim reviews Bachelors' degree or equivalent experience, preferably in a related field Subject Matter Expertise in fraud concepts and prevention best practices Ability to perform due diligence Fraud Investigations and make determinations with evidence, efficiency, and sound reasoning Ability to make independent decisions regarding customer risk scores and fraud determinations Excellent written and verbal communication, information gathering, and decision-making skills Positive attitude and willingness to thrive in a rapidly changing, results-driven environment Digital proficiency and professionalism: Able to use spreadsheets and office software like Excel, Microsoft/Google Suite Attention to detail and willingness to deep dive into internal and external data Empathetic, humble, and collaborative team player Candidates must be located within the continental United States Nice to Haves: Prior experience in a retail or high-growth start-up environment (eCommerce) Familiarity with database query language such as SQL and data software like Snowflake Exposure to Project Management and/or CRM software like JIRA, Untangl Estimated Pay Range: $50,000-$63,000 per year salaried* * The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience. Life at Extend: Working with a great team from diverse backgrounds in a collaborative and supportive environment. Competitive salary based on experience, with full medical and dental & vision benefits. Stock in an early-stage startup growing quickly. Generous, flexible paid time off policy. 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice

Support merchant onboarding by documenting technical environments, developing integration templates, troubleshooting post-onboarding issues, conducting QA testing, and proposing AI-driven process improvements. | 3+ years in technical solution architecting or engineering with customer-facing experience, strong knowledge of eCommerce and ERP platforms, proficiency in JavaScript, HTML, CSS, RESTful APIs, and excellent communication skills. | About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. What you’ll do: Support onboarding projects to accelerate the process and significantly reduce manual efforts for new merchants. This includes contributing to process improvements and automation initiatives. Document merchant technical environments, encompassing detailed system architecture diagrams, comprehensive API inventories, and precise integration points. This documentation will serve as a critical reference for future interactions and troubleshooting. Develop a suite of integration templates, comprehensive configuration guides, and reusable assets. The goal is to streamline merchant onboarding, reduce implementation time, and ensure consistency across integrations. Investigate and resolve complex post-onboarding technical issues for enterprise merchants. This requires troubleshooting skills, deep technical knowledge of the platform, and the ability to work collaboratively with internal and external stakeholders. Conduct sandbox testing, site QA and validation of integration flows post dev phase. This includes identifying, documenting, and reporting errors, ensuring the stability and reliability of all integrations before go-live. Design and propose optimized process flows, strategically leveraging AI for enhanced automation and significant operational team efficiency gains. This involves identifying areas for AI integration and highlighting the expected benefits. What we are looking for: 3+ years of experience in technical solution architecting or technical solution engineering role 3+ years of customer-facing experience in a technology, consulting, or financial services company Strong experience working with Mid-Market and Enterprise merchants Strong experience in developing and demonstrating solution capabilities and value Experience working with eCommerce and ERP platforms Experience with Javascript, HTML, CSS, and RESTful Integrations Excellent communication skills and ability to clearly explain technical concepts and solutions to partners Ability to perform in a high-energy environment with dynamic job responsibilities and priorities Ability to clearly explain technical concepts and solutions to merchants Ability to take ownership of work products from end-to-end Nice to Haves: Familiarity with Cursor, AI agents, Mastra framework,etc Familiarity with integration patterns (APIs, file based, event-driven etc) Experience with back-office OMS and ERP systems Experience integrating common eCommerce platforms (e.g. Shopify, Salesforce CommerceCloud, BigCommerce, WooCommerce, Magento, etc.) Expected Pay: $82,500 - $105,000 Base Salary, plus $27,500 - $35,000 annually for On Target Earnings (OTE)* *The base salary and expected OTE for this position are listed above. OTE is payable based on the Company's variable sales compensation plan; employees who exceed annual sales targets may receive additional compensation. Incentive compensation will be provided as part of a total compensation package. Life at Extend: Working with a great team from diverse backgrounds in a collaborative and supportive environment. Competitive salary based on experience, with full medical and dental & vision benefits. Stock in an early-stage startup growing quickly. Generous, flexible paid time off policy. 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice