Extend

Manage and grow a portfolio of merchant partners through relationship building, business reviews, and collaboration with internal teams to optimize offerings and identify upsell opportunities. | At least 2 years of customer-facing experience in technology, consulting, or financial services, strong relationship management, problem solving, and project management skills, with a bachelor's degree or equivalent. | About Extend Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. The Role Extend is passionate about protecting the products people love and use every day. Our goal is to disrupt an archaic industry and give more peace of mind to stuff-lovers everywhere while fostering an exceptional company culture of learning, ownership, and diversity along the way. Growth Strategy Managers at Extend play a pivotal role in cultivating strong relationships with our diverse portfolio of clients. The Growth Strategy Manager (GSM) will serve as the main point of contact throughout the merchant journey, orchestrating seamless interactions both internally and externally to facilitate a collaborative and consultative approach to success. We are seeking an individual who is a meticulous self-starter with a proactive mindset and a genuine interest in understanding and addressing the unique needs of our merchants. Successful GSMs thrive in dynamic environments and are unafraid to tackle challenges head-on, often crafting bespoke solutions and resources tailored to meet the evolving demands of our partners. A key aspect of this role involves diligently nurturing our Emerging Brand merchant base, primarily through proactive engagement and relationship-building efforts. What You'll Do • Manage a portfolio of merchant partners that includes emerging retail companies and high growth branded manufacturers of consumer products • Foster long-term business relationships by delivering quarterly business reviews and optimizing the program. • Manage highly productive and meaningful interactions with key stakeholders and business leaders at our merchant partners and identify potential key upsell opportunities • Work closely with the larger revenue organization to analyze and prioritize product feedback received from merchant partners • Collaborate on building requirements for constantly improving data analytics products and present key insights to merchant partners • Own merchant advocacy and escalations by collaborating with solutions engineers, product management, sales analytics and support teams to improve the Extend offering for our merchants What We're Looking For • Bachelor’s degree or equivalent experience with at least 2 years of customer-facing experience at a technology, consulting or financial services company • Excellent customer relationship management skills • Highly skilled time/task management with the ability to independently execute a strategy within your portfolio • Strong problem solving and presentation skills • Ability to manage projects cross-functionally with Product, Sales & Engineering with a high attention to detail • Curiosity to dive deep into the industry specific details of the products and processes of the merchants in your portfolio • Experience with upsell and renewals, particularly within the eCommerce space is a huge plus Expected Pay: $70,000 Base Salary, plus variable annually for $85,000 On Target Earnings (OTE)* • The base salary and expected OTE for this position are listed above. OTE is payable based on the Company's variable sales compensation plan; employees who exceed annual sales targets may receive additional compensation. Incentive compensation will be provided as part of a total compensation package. Life At Extend • Working with a great team from diverse backgrounds in a collaborative and supportive environment. • Competitive salary based on experience, with full medical and dental & vision benefits. • Stock in an early-stage startup growing quickly. • Generous, flexible paid time off policy. • 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice

Maintain financial data accuracy and integrity, build dashboards and data pipelines, partner with finance and engineering teams, and improve reporting infrastructure. | 3+ years in data analytics with finance knowledge, proficient in SQL, strong communication skills, and ability to work independently and collaboratively. | Description: • Support the accuracy, integrity, and usability of financial data at Extend • Take ownership of key data processes such as obligor reporting and financial reconciliations • Partner with Finance and other cross-functional teams to understand business needs and translate them into data-driven insights • Identify opportunities to streamline and enhance reporting and analytics workflows • Build and maintain clear, insightful dashboards to track key financial and operational metrics • Build and enhance data pipelines and data architecture in partnership with Data Engineering using tools like DBT, Snowflake, JIRA, and GitHub • Lead efforts to improve financial data integrity through appropriate tools and governance • Surface actionable insights and improve reporting infrastructure Requirements: • 3+ years of hands-on experience in data analytics, ideally within tech or fintech environments • Strong foundational knowledge of finance and accounting concepts; accounting or audit experience is a plus • Bachelor’s degree in a relevant field; a Master’s degree is a plus • Excellent communication skills, with the ability to clearly articulate complex findings to both technical and non-technical audiences • Proficient in SQL, with experience querying large datasets and performing end-to-end financial analyses • Self-motivated and proactive; able to drive meaningful work independently • Collaborative team player with empathy, humility, and a willingness to learn from others Benefits: • Working with a great team from diverse backgrounds in a collaborative and supportive environment. • Competitive salary based on experience, with full medical and dental & vision benefits. • Stock in an early-stage startup growing quickly. • Generous, flexible paid time off policy. • 401(k) with Financial Guidance from Morgan Stanley.

As a Fraud Operations Specialist, you will perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers. You will review claims in real time, make risk score judgments, and collaborate with cross-functional teams to enhance fraud detection processes. | Candidates should have at least 2 years of direct experience in Fraud/Abuse Operations, preferably in an eCommerce setting. Strong communication skills, attention to detail, and the ability to make independent decisions regarding fraud investigations are essential. | About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. About the Role: This is a Full Time Evening position that requires working Monday through Friday from 2:00 PM - 11 PM Pacific Time. While this is a remote US role, we are unable to accept applications from candidates residing in California. You do not need to be in the Pacific Time zone to apply, but the required working hours remain as stated (2:00 PM - 11:00 PM PT). Candidates who are not available to work Monday through Friday evenings from 2 PM - 11 PM PT need not apply. As a Fraud Operations Specialist, you will join a growing Fraud Ops team and perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers. Through your investigations, you will detect trends in fraud and abuse and find new opportunities to positively impact Extend’s internal processes. This role requires direct experience with fraud and abuse operations (preferably in an eCommerce setting), an understanding of fraud concepts, communication skills to work with cross functional stakeholders, and knowledge of spreadsheet and data processing software. What You Will Be Doing: Real-Time Claim Review: Review claims in real time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to make a fraud determinations, and providing valuable feedback for Extend’s risk models. Risk Score Judgments: Review customer behavior and incidents using internal and external data and independently make decisions on customer risk scores. You will also have the power to recommend denials and approvals for claims. Fraud Investigations and Subject Matter Expertise: Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuse. The Procedure: Take ownership of each investigation and diligently follow all regulatory and departmental practices and procedures, making independent decisions based on facts and evidence, and reporting any non-standard escalations to your manager. Attend regular meetings and training for Fraud Operations best practices, and offer your insights into the latest trends for fraud/abuse. Cross-functional Work: Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud. Be Proactive and Adaptable: Drive team success and achieve both independent and collaborative goals, proactively completing additional tasks for the role as needed. What We’re Looking For: Evening Shift: Candidates will be scheduled to work Monday through Friday 2 PM - 11 PM PT 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment Time management and efficiency: must be able to meet specified SLAs for claim reviews Bachelors' degree or equivalent experience, preferably in a related field Subject Matter Expertise in fraud concepts and prevention best practices Ability to perform due diligence Fraud Investigations and make determinations with evidence, efficiency, and sound reasoning Ability to make independent decisions regarding customer risk scores and determinations Excellent written and verbal communication, information gathering, and decision-making skills Positive attitude and willingness to thrive in a rapidly changing, results-driven environment Digital proficiency and professionalism: Able to use spreadsheets and office software like Excel, Microsoft/Google Suite Attention to detail and willingness to deep dive into internal and external data Empathetic, humble, and collaborative team player Candidates must be located within the continental United States Nice to Haves: Prior experience in a retail or high-growth start-up environment (eCommerce) Familiarity with database query language such as SQL and data software like Snowflake Exposure to Project Management and/or CRM software like JIRA, Untangl Estimated Pay Range: $50,000-$63,000 per year salaried* * The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience. Life at Extend: Working with a great team from diverse backgrounds in a collaborative and supportive environment. Competitive salary based on experience, with full medical and dental & vision benefits. Stock in an early-stage startup growing quickly. Generous, flexible paid time off policy. 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice

As a Fraud Operations Specialist, you will perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers. You will also review claims in real time and make independent decisions on customer risk scores. | Candidates should have 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment. Strong communication skills and the ability to make independent decisions regarding fraud determinations are essential. | About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. About the Role: This is a Full Time position that requires working Saturday and Sunday 9 AM - 6 PM PT, plus three (3) normal weekdays. While this is a remote US role, we are unable to accept applications from candidates residing in California. You do not need to be in the Pacific Time zone to apply, but the required working hours remain as stated (9 AM - 6 PM PT). You may choose two weekdays of your choice to rest. Candidates who are not available to work Weekends 9 AM - 6 PM PT need not apply. As a Fraud Operations Specialist, you will join a growing Fraud Ops team and perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers. Through your investigations, you will detect trends in fraud and abuse and find new opportunities to positively impact Extend’s internal processes. This role requires direct experience with fraud and abuse operations (preferably in an eCommerce setting), an understanding of fraud concepts, communication skills to work with cross functional stakeholders, and knowledge of spreadsheet and data processing software. What You Will Be Doing: Real-Time Claim Review: Review claims in real time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to make fraud determinations, and providing valuable feedback for Extend’s risk models. Risk Score Judgments: Review customer behavior and incidents using internal and external data and independently make decisions on customer risk scores. You will also have the power to recommend denials and approvals for claims. Fraud Investigations and Subject Matter Expertise: Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuse. The Procedure: Take ownership of each investigation and diligently follow all regulatory and departmental practices and procedures, making independent decisions based on facts and evidence, and reporting any non-standard escalations to your manager. Attend regular meetings and training for Fraud Operations best practices, and offer your insights into the latest trends for fraud/abuse. Cross-functional Work: Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud. Be Proactive and Adaptable: Drive team success and achieve both independent and collaborative goals, proactively completing additional tasks for the role as needed. What We’re Looking For: Weekend Day Shift: Candidates will be scheduled to work Saturday and Sunday 9 AM - 6 PM PT plus three (3) normal weekdays to be agreed upon 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment Time management and efficiency: must be able to meet specified SLAs for claim reviews Bachelors' degree or equivalent experience, preferably in a related field Subject Matter Expertise in fraud concepts and prevention best practices Ability to perform due diligence Fraud Investigations and make determinations with evidence, efficiency, and sound reasoning Ability to make independent decisions regarding customer risk scores and fraud determinations Excellent written and verbal communication, information gathering, and decision-making skills Positive attitude and willingness to thrive in a rapidly changing, results-driven environment Digital proficiency and professionalism: Able to use spreadsheets and office software like Excel, Microsoft/Google Suite Attention to detail and willingness to deep dive into internal and external data Empathetic, humble, and collaborative team player Candidates must be located within the continental United States Nice to Haves: Prior experience in a retail or high-growth start-up environment (eCommerce) Familiarity with database query language such as SQL and data software like Snowflake Exposure to Project Management and/or CRM software like JIRA, Untangl Estimated Pay Range: $50,000-$63,000 per year salaried* * The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience. Life at Extend: Working with a great team from diverse backgrounds in a collaborative and supportive environment. Competitive salary based on experience, with full medical and dental & vision benefits. Stock in an early-stage startup growing quickly. Generous, flexible paid time off policy. 401(k) with Financial Guidance from Morgan Stanley. Extend CCPA HR Notice