Experience Senior Living

Provide advanced technical support, configure and support various hardware and software, troubleshoot network and resident systems, and collaborate on IT projects in a senior living environment. | Requires 3+ years in IT support, familiarity with healthcare technologies, network troubleshooting, and ITIL processes, with preferred certifications like Network+ and Microsoft certifications. | Job Summary: We are seeking a Level 2 Service Desk Specialist to join our dynamic IT team, supporting a multi-site senior living community environment. This role serves as a key point of contact for internal technical support and will work closely with staff, caregivers, and administrative teams to ensure smooth operation of hardware, software, and network systems. The ideal candidate is a proactive problem-solver with strong communication skills, empathy for end users, and a passion for technology that enhances resident care and operational efficiency. Key Responsibilities: Provide advanced technical support to on-site and remote users across multiple senior living communities via desk-side visits, phone, email, text, and remote support tools. Set up, configure, and support employee and resident-facing technology, including desktops, laptops, tablets, printers, VoIP phones, mobile devices, and smart health monitoring systems. Support and troubleshoot audio/visual equipment in conference rooms and resident activity areas, including digital signage, video conferencing systems, and nurse call integration. Resolve escalated issues from Tier 1, applying in-depth troubleshooting for hardware, software, and network-related problems, including EMR/EHR platforms and resident engagement systems. Configure systems, install software/hardware, and perform upgrades in accordance with HIPAA-compliant organizational standards. Maintain, update, and create technical documentation, including SOPs for staff and caregivers, to ensure accurate knowledge sharing across the IT team. Collaborate with higher-tier technicians, vendors, and project teams to address complex IT needs, including Wi-Fi coverage optimization and smart building integrations. Manage and monitor tickets within the ticketing system (e.g., ServiceNow, Zendesk), ensuring escalations are documented, updates are thorough, and resolution details are accurate. Maintain assigned on-site coverage hours and participate in on-call rotations, including emergency response for life-safety systems. Perform other related duties as assigned to support IT operations and service delivery in a healthcare and hospitality hybrid environment. Skills, Knowledge, and Expertise: Associate’s Degree in Information Technology, Computer Science, or a related field – Required 3+ years of experience in IT support or help desk roles, with at least 1-2 years in a Level 2 capacity Prior involvement in small-scale IT projects or deployments, preferably in healthcare, hospitality, or senior living environments Experience with basic network troubleshooting (e.g., connectivity issues, VPN setup, DNS/DHCP), including support for wireless access points and VLAN configurations Familiarity with senior living technologies such as: PointClickCare, or similar EHR/EMR platforms PalCare, ReZcare, or other nurse call systems Wander management systems (e.g., Accutech, Stanley Healthcare) Resident engagement platforms (e.g., GoIcon, Caremerge) Smart building systems (e.g., HVAC, lighting, access control) Experience with Microsoft 365 admin center Exposure to IT asset management and documentation practices Strong customer service and communication skills, with sensitivity to working in resident-facing environments Ability to follow procedures and work independently or as part of a team Advanced knowledge of IT systems, software, and networking Strong analytical and problem-solving skills Understanding of ITIL processes and best practices Experience supporting HIPAA-compliant systems and data handling Licenses and Certifications: CompTIA Network+ – Preferred Microsoft Certified: Modern Desktop Administrator Associate – Preferred ITIL Foundation Certification – Preferred HIPAA Awareness Training – Preferred Travel Requirement: 25-50% travel required for onsite community support. Communities are located in Florida, Colorado, Ohio, Indiana, and Virginia. We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years. Compensation: $80,000 - $85,000/year, with a 10% annual bonus target Application Deadline: This position will remain open until filled. We anticipate reviewing applications through March 6th, 2026.

Providing technical support, configuring hardware/software, troubleshooting network issues, and maintaining documentation in a senior living environment. | Requires 3+ years in IT support, experience with healthcare technologies, network troubleshooting, and certifications like CompTIA Network+ or ITIL. | Job Summary: We are seeking a Level 2 Service Desk Specialist to join our dynamic IT team, supporting a multi-site senior living community environment. This role serves as a key point of contact for internal technical support and will work closely with staff, caregivers, and administrative teams to ensure smooth operation of hardware, software, and network systems. The ideal candidate is a proactive problem-solver with strong communication skills, empathy for end users, and a passion for technology that enhances resident care and operational efficiency. Key Responsibilities: Provide advanced technical support to on-site and remote users across multiple senior living communities via desk-side visits, phone, email, text, and remote support tools. Set up, configure, and support employee and resident-facing technology, including desktops, laptops, tablets, printers, VoIP phones, mobile devices, and smart health monitoring systems. Support and troubleshoot audio/visual equipment in conference rooms and resident activity areas, including digital signage, video conferencing systems, and nurse call integration. Resolve escalated issues from Tier 1, applying in-depth troubleshooting for hardware, software, and network-related problems, including EMR/EHR platforms and resident engagement systems. Configure systems, install software/hardware, and perform upgrades in accordance with HIPAA-compliant organizational standards. Maintain, update, and create technical documentation, including SOPs for staff and caregivers, to ensure accurate knowledge sharing across the IT team. Collaborate with higher-tier technicians, vendors, and project teams to address complex IT needs, including Wi-Fi coverage optimization and smart building integrations. Manage and monitor tickets within the ticketing system (e.g., ServiceNow, Zendesk), ensuring escalations are documented, updates are thorough, and resolution details are accurate. Maintain assigned on-site coverage hours and participate in on-call rotations, including emergency response for life-safety systems. Perform other related duties as assigned to support IT operations and service delivery in a healthcare and hospitality hybrid environment. Skills, Knowledge, and Expertise: Associate’s Degree in Information Technology, Computer Science, or a related field – Required 3+ years of experience in IT support or help desk roles, with at least 1-2 years in a Level 2 capacity Prior involvement in small-scale IT projects or deployments, preferably in healthcare, hospitality, or senior living environments Experience with basic network troubleshooting (e.g., connectivity issues, VPN setup, DNS/DHCP), including support for wireless access points and VLAN configurations Familiarity with senior living technologies such as: PointClickCare, or similar EHR/EMR platforms PalCare, ReZcare, or other nurse call systems Wander management systems (e.g., Accutech, Stanley Healthcare) Resident engagement platforms (e.g., GoIcon, Caremerge) Smart building systems (e.g., HVAC, lighting, access control) Experience with Microsoft 365 admin center Exposure to IT asset management and documentation practices Strong customer service and communication skills, with sensitivity to working in resident-facing environments Ability to follow procedures and work independently or as part of a team Advanced knowledge of IT systems, software, and networking Strong analytical and problem-solving skills Understanding of ITIL processes and best practices Experience supporting HIPAA-compliant systems and data handling Licenses and Certifications: CompTIA Network+ – Preferred Microsoft Certified: Modern Desktop Administrator Associate – Preferred ITIL Foundation Certification – Preferred HIPAA Awareness Training – Preferred Travel Requirement: 25-50% travel required for onsite community support We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years. Compensation: $80,000 - $85,000/year, with a 10% annual bonus target Application Deadline: This position will remain open until filled. We anticipate reviewing applications through February 23rd, 2026.

Provide interim leadership support, train and develop executive directors, ensure regulatory compliance, and improve operational performance across senior living communities. | Experience as an Executive Director in senior living, strong understanding of regulations, financial management, and staff coaching skills. | The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families, and team members. We are looking for an experienced Operations Specialist to provide leadership and operational support across our senior living communities. This role is ideal for a candidate who has previously been in an Executive Director position, with a deep understanding of senior living operations, financial management, sales, and staff development. The Operations Specialist will travel to various properties to serve as an interim Executive Director when there are vacancies or when communities face operational challenges. Additionally, this individual will play a key role in training and developing new and current Executive Directors to ensure the highest standards of service, financial performance, and regulatory compliance. Travel: This position will support communities across the Experience Senior Living portfolio in Colorado, Florida, Virginia, Ohio, and Indiana. Expected travel for this role is 100% of the work week. Key Responsibilities: Interim Leadership Support: Serve as the temporary Executive Director at senior living communities experiencing vacancies, staffing shortages, or operational challenges. Ensure continuity of leadership and maintain high standards of resident care and team management. Operation Excellence: Partner with community teams to address staffing, financial, sales, and operational concerns, driving improvements in occupancy, expense control, team and resident satisfaction. New Hire Training and Development: Assist in the onboarding, mentoring, and training of newly hired Executive Directors, equipping them with the skills and knowledge needed to succeed. Ongoing Training and Coaching: Support the professional development of existing Executive Directors through on-site coaching, best practices sharing, and leadership training. Regulatory and Compliance Oversight: Ensure communities adhere to state and federal regulations, corporate policies, and industry best practices. Performance Improvement: Assess operational performance, identify areas for improvement, and implement action plans to enhance efficiency, revenue growth, and team effectiveness. Collaboration and Reporting: Work closely with regional leadership, department heads, and corporate teams to align community operations with company goals. Provided detailed reports and recommendations on findings and solutions. Proven leadership experience as an Executive Director in a senior living environment (must have assisted living, memory care, and independent living experience) Strong understanding of senior living regulations, financial management, and operational best practices Experience coaching, training, and mentoring leadership teams. Ability to travel and work in the communities as needed, sometimes for extended periods of time (portfolio expands in Colorado, Florida, Ohio, Indiana, Virginia) Strong problem-solving, communication, and decision-making skills. Passion for senior care and a commitment to maintaining high-quality standards. We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years. Background Screening Requirement Employment is contingent upon successful completion of background screening in accordance with Florida law and company policy. Certain positions may require fingerprinting and Level 1 or Level 2 background screening. Applicants can review Florida care provider background screening requirements here: https://info.flclearinghouse.com

Processing payroll, managing HRIS data, ensuring compliance, and generating reports for senior living communities. | Minimum 3-5 years of payroll processing experience, proficiency with payroll and HRIS software, and understanding of payroll laws and regulations. | The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members. We are looking for a Payroll and HRIS Specialist to join our amazing team! Position Overview: The Payroll and HRIS Specialist plays a vital role in ensuring the accurate and timely processing of payroll and effective management of our Human Resources Information System (HRIS). This position supports the payroll function for our senior living communities and partners with HR and Finance teams to ensure data accuracy, compliance, and efficient system usage. Key Responsibilities: Process weekly and bi-weekly payroll for all employees accurately and on schedule for multiple states and locations within the company. Maintain and update employee records in the HRIS system, ensuring data integrity and confidentiality. Ensure accurate timekeeping for all employees using time-tracking systems (e.g., Kronos, Workforce Management) and resolve any discrepancies. Ensure compliance with federal, state, and local payroll regulations and tax requirements. Reconcile payroll reports and resolve payroll discrepancies in a timely manner. Respond promptly to employee payroll inquiries through People Assist in HRIS and payroll email inbox regarding payroll, timekeeping, and related issues. Collaborate with HR and Finance teams to support policies, audits, reporting, and month-end processes. Generate regular and ad hoc reports from the HRIS system as needed. Assist in the implementation and optimization of HRIS modules and workflows. Crosstrain with the Benefits and HRIS Specialist to provide coverage and support during periods of PTO or other absences. Assist with the administration of employee benefits programs, ensuring accurate deductions and enrollments. Perform ongoing analysis of payroll data to identify trends, inefficiencies, errors, and potential cost savings—monitoring areas such as overtime, changes in payroll reports, and processing discrepancies. Stay current with payroll laws, trends, and best practices. Administers employee wage garnishments and related deductions in compliance with federal and state regulations, coordinating with third-party processors as applicable Manages verification of employment requests, ensuring timely and accurate responses whether processed internally or through authorized third-party vendors. Bachelor’s degree in Human Resources, Accounting, Business Administration, OR equivalent work experience in payroll, HRIS, or a similar capacity may be substituted for the degree requirement. Minimum 3-5 years’ experience in payroll processing. Proven experience in payroll processing and HRIS management, preferably in healthcare or senior living environments. Proficiency with payroll and HRIS software (UKG is strongly preferred). Strong understanding of payroll compliance, tax laws, and wage and hour regulations. High attention to detail and accuracy. Excellent organizational and time management skills. Ability to handle sensitive information with discretion. Strong analytical, communication, and interpersonal skills. Preferred Qualifications: Certifications: Certified Payroll Professional (CPP) or related certification is a plus. Experience in Senior Living/Healthcare: Previous experience working in a senior living or healthcare environment is helpful. Benefits Experience: Knowledge of benefits administration within healthcare or senior living settings is a plus. We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years. Compensation: $75,000-$85,000 Application Deadline: This position will remain open until filled. We anticipate reviewing applications through February 1, 2026.