Expedia

Own operational reliability for enterprise AI platforms by handling incidents, improving monitoring and runbooks, building dashboards, and reporting on usage, cost, and reliability. | Requires a bachelor's degree or equivalent, at least two years of relevant technical operations, production support, or monitoring experience, and incident/vendor management, observability, AI-assistant familiarity, analysis, and communication skills. | At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. Technical Operations Analyst II, AI Platform Reliability & Insights About the team The AI & Automation Team onboards and manages AI tools, and partners with teams across Expedia Group to create innovative products and services. We deliver high-quality experiences for employees worldwide with best-in-class technology to boost productivity and enable AI in the flow of work. About the role We're hiring a Technical Operations Analyst II to keep our enterprise AI platforms reliable and to turn the data they produce into decisions. Many of our apps are vendor-managed, so you'll work with vendors to get the data and fixes we need. You'll sit between the engineers who build our telemetry and integrations, the vendors who run parts of our stack, and the leaders who rely on both: investigating incidents, watching the signals, and showing how our AI tools perform, how they are adopted and what they cost. This is a technical, data-driven analyst role, not a software engineering role. In this role, you will Own observability for our AI platforms and integrations: take in OpenTelemetry and platform telemetry and turn it into clear reporting and recommendations on reliability, performance, usage and cost, including token consumption and spend. Manage vendors for our vendor-managed apps: track logged issues to resolution against agreed service levels, escalate when needed, and secure the telemetry, usage and audit data they own. Lead first response and cross-team investigation for incidents, restore service quickly, write evidence-based incident reports, and harden runbooks and preventive checks so issues don't recur. Design SLO-aligned monitors, tune alerts to cut noise, and correlate tickets, alerts, telemetry and vendor reports to surface systemic risks and prioritize fixes by impact. Build and maintain BI dashboards and reports with metric definitions consistent with enterprise standards, and model demand and capacity to recommend changes. Identify routine diagnostic and reporting work to automate, and partner with engineering owners to implement it. Design AI-ready knowledge articles, runbooks and self-service content, and measure ticket deflection and customer satisfaction. Plan and run cross-team changes, such as tool rollouts and feature adoption, and measure uptake. Mentor peers and build relationships across engineering, support, security, vendors and business teams. Minimum qualifications Bachelor's degree, Master's degree or equivalent professional experience. 2+ years of experience in technical operations, application or production support, or monitoring (or 0-2 years with a Master's degree). Hands-on incident and problem management experience, including coordinating response across teams and writing root cause and incident summaries. Experience with monitoring and observability tools (for example Datadog, Splunk, Dynatrace or CloudWatch), including building dashboards and tuning alerts. Experience managing vendor or third-party support relationships, including tracking issues to resolution against service levels. Comfort analyzing data to find trends and reporting on it, using spreadsheets and a BI or dashboard tool. Working knowledge of AI assistants and LLM-based tools, including how to validate AI-generated guidance and spot hallucinations or risky outputs. Clear written and verbal communication, with the ability to explain technical findings to technical and non-technical audiences. Ability to quantify the impact of operational issues and propose cost-effective fixes. Preferred qualifications Experience with OpenTelemetry or similar telemetry pipelines, and with SLO and SLI reporting. Experience managing vendors of SaaS or enterprise platforms, including escalations and service-level reviews. Experience administering or supporting enterprise AI or knowledge platforms (for example Glean, Claude or similar), including usage, adoption and cost reporting. Familiarity with FinOps or cost-attribution practices for cloud or AI spend. Experience with an ITSM platform such as ServiceNow, and ITIL Foundation knowledge. Experience with Looker, Tableau or a similar dashboard tool, and with defining metrics against a shared metrics platform or data lake. Experience writing knowledge articles and runbooks designed for self-service and AI search. Experience leading change or tool adoption across teams. The total cash range for this position in Austin is $87,000.00 to $121,500.00. Employees in this role have the potential to increase their pay up to $139,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. Benefits and perks Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life. Accommodation requests Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation. About Expedia Group Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease. Important notice Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/. Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

You would oversee insurance supply partner operations, lead financial reconciliation work, and drive business reviews and process improvements. | The role asks for 3–5 years in operations, account management, or a related travel, fintech, or insurance field, a bachelor’s degree, and proficiency in Excel, PowerPoint, and data visualization tools. | At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. Senior Operations Specialist, InsurTech Introduction to the Team If you seek a collaborative, exciting, and fast-paced environment and are passionate about the traveler journey, you will love Expedia Group’s Global InsurTech team! Expedia Group’s InsurTech team seeks to offer innovative products and solutions that drives our mission to provide: “Peace of Mind to Every Traveler, Everywhere.” The Account Management team plays a key role in building and optimizing our partnerships with leading travel insurance supply partners. As a Senior Operations Specialist, you will take ownership of key operational workstreams that support these partnerships – driving execution, resolving complex issues, and ensuring our supply partners experience a seamless and high-performing relationship with Expedia Group. This is a cross-functional role that requires someone who thrives in ambiguous environments and brings structure, consistency, and proactive thinking to everything they do. In this role, you will: Own and manage the day-to-day operational health of assigned insurance supply partner relationships, serving as a primary point of contact for operational matters and issue resolution. Lead the preparation and facilitation of regular business reviews (weekly partner calls, MBRs, QBRs), synthesizing operational updates, performance insights, and action items for internal and external stakeholders. Oversee financial reconciliation workstreams – including booking data, supplier payments, and invoice management – ensuring accuracy, identifying discrepancies, and driving resolution in collaboration with Accounting and Finance teams. Take the lead on troubleshooting and resolving technical, connectivity, and compliance issues, coordinating across supply, product, tech, and customer service teams with minimal escalation. Monitor and analyze key performance metrics (e.g. NPS, attach rates, claims, profitability) and translate findings into clear recommendations and action plans. Drive process improvement initiatives, including the development and maintenance of SOPs, SLAs, and supplier performance dashboards, with a focus on automation and scalability. Serve as a liaison between field operations and leadership, proactively flagging risks and summarizing cross-team updates. Assist with licensing, reporting, and compliance requirements across global markets, staying current on regulatory developments that impact operations. Analyze and interpret large datasets to surface actionable insights and support data-driven decision-making. Experience and Qualifications: A structured and consistent operator who brings clarity and process discipline to complex, ambiguous situations – you don’t wait to be told what to do, you identify the problem and move toward a solution. A proactive problem solver with strong analytical skills and a bias toward using data to drive recommendations and decisions. An effective communicator and relationship builder who is comfortable engaging directly with external supply partners, translating operational complexity into clear, professional dialogue. Highly organized with strong prioritization skills, able to manage multiple workstreams simultaneously without losing attention to detail. Comfortable operating independently in high-pressure situations and navigating ambiguity with confidence and composure. A collaborative team player who cultivates strong cross-functional relationships and knows how to get things done across a matrixed organization. Have 3–5 years of relevant experience in an operations, account management, program management, or analyst role – ideally in a travel consumer, insurtech, fintech, consulting, or insurance environment. Advanced user of Excel and PowerPoint; familiar with relational databases and data visualization/reporting tools (e.g. Tableau); experience with project management tools is a plus. Bachelor’s degree or equivalent experience required; Master’s degree or equivalent a plus. Proficiency in English required; additional language skills are a plus. The total cash range for this position in Austin is $78,500.00 to $110,000.00. Employees in this role have the potential to increase their pay up to $125,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Seattle is $78,500.00 to $110,000.00. Employees in this role have the potential to increase their pay up to $125,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. Benefits and perks Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life. Accommodation requests Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation. About Expedia Group Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease. Important notice Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/. Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Design, develop, and maintain scalable software services and applications with a focus on AI/ML-enabled solutions. | Several years of professional software development experience with strong system design, API ownership, and operational best practices. | At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. Introduction to Team Our Technology Team partners with teams across Expedia Group to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction. This Software development engineer III role is part of the Intelligent Applications team which sits within our Technology division. The Intelligent Applications team builds and scales AI-powered traveler and agent experiences, including virtual assistants and trip-planning capabilities, that make it easier for customers and service teams to find answers, resolve issues, and complete travel tasks more efficiently. In this role, you will: Design, develop, and deliver robust, scalable services and applications by writing highquality, maintainable code and tests across the full software development lifecycle. Own and evolve lowlevel design, API contracts, and data models for services within your domain, ensuring reliability, performance, and clear integration patterns with other systems. Collaborate with product, architecture, and peer engineering teams to break down complex business and technical problems into actionable plans and incremental deliverables. Drive and uphold engineering best practices for code quality, observability, operational readiness, and security, including participating in design reviews, code reviews, and oncall rotations as needed. Safely integrate and operate AI/MLenabled solutions that improve outcomes, including familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products. Work across multiple services or components in your domain, contributing to reusable patterns, libraries, and platforms that increase developer efficiency and support use cases across different product areas. Minimum Qualifications: • Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. • Several years of professional software development experience building and operating production services or applications in a collaborative engineering environment. • Proven experience owning the design and implementation of services or components, including lowlevel system design, API design, and data modeling within a defined product or domain. • Proficiency in at least one modern programming language and associated frameworks, along with solid understanding of data structures, algorithms, and software engineering fundamentals. • Experience contributing to the reliability, performance, and maintainability of services through testing, monitoring, and operational best practices. Preferred Qualifications: • Experience designing and evolving distributed systems or multiservice architectures, including clear API contracts, data models, and integration patterns at domain scope. • Demonstrated ability to use metrics, experimentation, and data analysis to inform technical decisions, optimize system behavior, and validate impact at scale. • Track record of improving operational excellence through automation, observability, incident response, and performance tuning for production systems. • Familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products, including safely integrating AI/MLenabled features into existing services. • Experience leading technical solutions for complex projects within a domain, mentoring other engineers through design and implementation, and driving continuous improvement in engineering practices. The total cash range for this position in Seattle is $146,000.00 to $204,500.00. Employees in this role have the potential to increase their pay up to $233,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. Benefits and perks Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life. Accommodation requests Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation. About Expedia Group Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease. Important notice Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/. Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.