Exostar

Provide second-tier technical support and resolve application issues while maintaining SLAs. | Requires 2+ years customer service or application administration experience, bachelor's degree preferred. | Job Overview: The Application Administrator is responsible for providing support to Exostar's valued clients across a variety of program solutions, including meeting support and performance targets.  This person will provide second-tier technical support to end users of the applications with professionalism and strong communication skills. The Application Administrator handles moderately complex problems and may interact with Technical Operations, Development, vendors and QA to restore service and identify and correct core problems. Your day, if you join us: Essential Job Functions * Providing top-notch customer service per Service Level Agreements (SLAs) as a subject matter expert on assigned applications * Documenting and tracking issues; assisting in identifying root causes and corrective action resolutions * Responding to all customers, partners and vendors quickly with professionalism and concern * This includes maintaining effective queue management for cases escalated to higher-tier support * Consistently meeting performance targets, goals and deadlines * Supporting and executing Standing Operating Procedures (SOP) and associated processes * This will include documentation of configuration and issue resolution (root cause analysis (RCA), corrective actions) * Suggesting improvements and giving feedback on documented troubleshooting procedures * Promoting a ‘continuous improvement atmosphere’ * Providing off-hours support (via mobile phone) of applications as part of a rotating schedule * Only required for severity one issues You meet our “must haves” for this role if you have: * 2+ years of experience in customer service, application administration, or a call center environment * Proficiency in Microsoft Office products * Strong verbal and written communication skills, including the ability to explain complex processes to customers * Comfort with — and genuine interest in — troubleshooting technical issues * The ability to thrive in a fast-paced environment where multitasking is essential * Ability to obtain and maintain Exostar Trusted Role status * Due to customer requirements, U.S. Citizenship is required.  Ability to gain and maintain Trusted Role is required  You’re exactly who we’re looking for if you have: * A Bachelor's degree * Familiarity with business applications, ideally including eProcurement platforms — experience with Commerce One, Ariba, Poet, or ACP is a plus * Experience in eCommerce, B2B environments, or the Aerospace & Defense industry * Working knowledge of XML and electronic data transfer * An understanding of supply chain management, procurement, or sourcing technologies * A strong sense of accountability and ownership over your work * A collaborative approach to creative problem-solving Location- Herndon, VA- Hybrid- (3x/week)   Exostar - The Company: Exostar's cloud-based platforms create exclusive communities within the Aerospace and Defense, Life Sciences, and other highly regulated industries where members securely collaborate, share information, and operate compliantly. Within these communities we build trust. By analyzing community data, we provide insights and intelligence, enabling organizations to make better, timelier decisions, to mitigate risk, and operate more efficiently. * We believe in employee development: we promote internally and provide training and educational assistance * We provide a fun, engaged workplace, with social and community-building events * We offer comprehensive benefits and flexible time off plans.   Exostar is an Equal Employment Employer.  The company provides equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, marital status, disability status or genetic information.  Exostar is committed to providing equal employment opportunities for all persons in all facets of employment including recruiting, hiring, compensation, promotion, training, benefits, transfers and working conditions.

Monitor, triage, and administer security operation tools and SIEM infrastructure to protect Aerospace, Defense, and Life Sciences services, including threat hunting, vulnerability management, and Tier 2-3 incident response and forensics support. | Over 7 years of information security experience with strong background in Azure/M365 environments and security toolsets; U.S. citizenship and Trusted Role required. | Job Overview: This individual will serve as an Information Security Engineer and member of the Exostar Information Security Office.  This individual will report to the Intelligence & Operations Manager and be focused on a diverse set of information security functions supporting a highly secure suite of services for our Aerospace and Defense and Life Sciences customer base.  The ideal candidate will have a general background in multiple areas of information security and system/network operations.  Responsibilities: Your day if you join us: * Monitoring, triaging, deployment, and administration of security operation tools (ex. EDR, AV, email filtering, DLP, vulnerability scanners, and whitelisting). * Ability to import and manage IOCs from various threat sources.            * SIEM administration and engineering, including refining and building dashboards, managing ingest sources and licensing, monitoring for incidents and operational events, health of indexers and deployment agents, and deploying new infrastructure. * Perform Azure security monitoring including review, triage, and respond to Defender, Azure Monitor, and AAD alerts. * Threat intelligence research support including notification on emerging threats and providing timely threat data in Exostar format. * Vulnerability management support using scanning tools such as Tenable/Web application scanners, communicating results to stakeholders, and supporting remediation activities. * Threat hunting including adhoc monthly and formalized quarterly exercises with reporting. Threat hunting exercises are performed with relevance to the industry and security landscape. * Proofpoint monitoring and email filtering including mailbox user sync, review, release of legitimate emails from quarantine, reviewing inbound Spam and CIRT emails from the user population. * Security engineering, consisting of maintaining FIM agents, legacy antivirus health/alert monitoring, triaging alerts, false positives, and true positives   * Advise on procurement for new solutions which support Exostar’s Security Tools Suite. * Provide IR escalation support, consisting of "Tier 2-3" incident response and forensics capabilities leveraging industry-standard methodologies (e.g., US-CIRT, NIST, MITRE) and tools. * Support with miscellaneous documentation tasks including the compilation of threat metrics, drafting SOPs, and providing Executive-level status reports. * Audit and Compliance support, including assistance with providing artifacts demonstrating security control implementation, answer questions and customer questionnaires, and performing monthly User Account Reviews * Perform Configuration Management support for product teams and conduct Change Control review  Qualifications: You are a great fit for this role if you: Required Skills: * 7+ years of experience in information security. * Strong background in security operations, incident response, threat detection, and monitoring. * Demonstrated experience securing Azure and Microsoft 365 environments in regulated or enterprise contexts. * Experience with Multi-vendor environments including Windows Domains, Active Directory, and Linux-based environments * Experience using on-premise and Azure cloud-native security tools (e.g. IDS, Firewalls, Splunk, Sentinel, Defender, EDR/NGAV, SIEM, vulnerability scanners, legacy and next-generation antivirus, email filtering, DLP, software whitelisting) * Scripting and query language knowledge (Python, Splunk Query Language, KQL) * Security Monitoring and Intrusion Detection (e.g. Log correlation and analysis, Incident Response, Forensics) * Vulnerability Scanning and Remediation (Infrastructure, Application, and Database) * Information Security Threat/Risk Assessment * Demonstrated ability to understand and respond to complex business requirements * Demonstrated ability in strong verbal and written communication skills to interface with technical and business stakeholders * U.S. Citizens only- Due to customer requirements, U.S. Citizenship is required.  Ability to gain and maintain Trusted Role is required. Preferred Qualifications: You are exactly who we are looking for if you * Scripting and Querying Experience (Python, PERL, Ruby, Bash, SQL, KQL) * Experience with Data Loss Prevention (DLP) and Whitelisting processes and tools * Identity Federation Technologies (SAML, etc.) * Business Continuity and Disaster Recovery planning * Data Loss Prevention (DLP) * Data Labeling and Information Rights Management Education: * Bachelor’s degree in an IT or Security-related discipline or equivalent experience. * CISSP and other security/technical certifications are a plus. Remote Locations: NC, GA, TX, NJ, PA, IL, DC, MD, OH, FL, SC, CO, IN, WA, NV, CA, MA Exostar - The Company: Exostar’s cloud-based platforms create exclusive communities within the Aerospace and Defense, Life Sciences, and other highly regulated industries where members securely collaborate, share information, and operate compliantly. Within these communities we build trust. By analyzing community data, we provide insights and intelligence, enabling organizations to make better, timelier decisions, to mitigate risk, and operate more efficiently. We believe in employee development: we promote internally and provide training and educational assistance We provide a fun, engaged workplace, with social and community-building events We offer comprehensive benefits and flexible time off plans   Exostar is an Equal Opportunity Employment Employer. The company provides equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, marital status, disability status or genetic information. Exostar is committed to providing equal employment opportunities for all persons in all facets of employment including recruiting, hiring, compensation, promotion, training, benefits, transfers and working conditions.