Executive Alliance

Support and develop custom solutions for high-value accounts, conduct technical demos, and provide advanced troubleshooting and customer engagement. | 3-5 years in a customer-facing technical role with SaaS or ITSM experience, strong troubleshooting, communication, and travel willingness. | Executive Alliance is pleased to represent our client who are a fast growth IT service management solutions provider with over 4,000 global customers where their platform is used daily by over 100,000 system administrators, impacting the daily working lives of over 9 million end users. They are seeking a proactive, relationship-driven Solutions Engineer to guide custom solutions delivery of the company's IT service management solutions while also owning a strategic portfolio of customers yourself. This role blends leadership, operational excellence, and hands-on customer engagement. NOTE: This is a remote role where the candidate MUST RESIDE in the State of Arizona and be able to be in the field visiting customers up to 25%. Applicants not residing in Arizona will not be accepted. NO C2Cs, AGENCIES OR OFFSHORE APPLICANTS PLEASE. As a Solutions Engineer, you will be instrumental in driving success for our largest accounts. You will work closely with the commercial sales teams and directly with commercial clients to ensure their technical requirements are met, assist with proof-of-concept (POCs), and provide ongoing support that enhances the overall customer experience. This role requires a mix of technical expertise, strategic thinking, business acumen, and a customer-centric mindset. Key Responsibilities: • Support High-Value Accounts: Collaborate closely with Account Executives to support key prospects. Contribute to account plans as a dedicated resource for technical support and growth opportunities. • Requirements Gathering: Work with customer stakeholders to collect and analyze detailed technical and business requirements, understanding both the technical and strategic goals of the customer to guide the solution process effectively. • Technical Demos & POCs: Prepare and present custom demo environments tailored to the unique needs of each customer. Conducted POCs, managed demo calls, and ensured a seamless experience that aligned with customers' goals. • Advanced Technical Assistance: Address complex technical questions and provide advanced troubleshooting and problem-solving assistance, demonstrating a deep understanding of our AI ITSM SaaS platform. • Product Presentations: Lead product demos for existing clients, clearly articulating our solution’s value proposition and handling detailed technical inquiries confidently. • CreativeSolutions Development: Develop creative custom solutions in response to unique customer requirements, collaborating with internal teams as needed. • On-site Engagements: Travel to customer locations as required to strengthen relationships, provide hands-on support, and identify additional partnership opportunities. • Customer Advocacy: Act as a bridge between customers and our product team, advocating for feature enhancements based on customer feedback and industry trends. • Product Feedback & Improvement: Capture and communicate customer feedback to the Product team, identifying opportunities for product enhancements and reporting on recurring technical pain points. Collaborate with the Product team to support new feature testing and validation with customers. Requirements • Experience: 3-5 years in a customer-facing technical role such as Sales Engineering, Solutions Engineering, or similar, with SaaS or ITSM experience preferred. • Technical Skills: Proven experience with SaaS platforms and cloud technology. Background in AI, ITSM, or similar domains is a plus. • Business Acumen: Strong understanding of business drivers and ability to align technical solutions with strategic objectives, ensuring a comprehensive understanding of customer needs. • Customer-Focused Mindset: Passion for delivering exceptional customer experiences and an ability to engage confidently with C-level and technical stakeholders. • Problem Solving: Strong troubleshooting skills, with the ability to think creatively to devise custom solutions. • Communication: Excellent written and verbal communication skills, with the ability to present complex technical information. Strong storytelling skills. • Willingness to Travel: Must be comfortable with up to 25% travel to meet clients onsite.

Lead a billing team, manage billing operations, improve processes, prepare reports, and communicate with clients and partners. | Bachelor's degree, 8-10+ years law firm billing experience with 3+ years presenting reports, 4-5+ years managing a team, e-billing software expertise, and strong Excel skills. | A mid-sized, fast-paced, high-volume law firm based about 30 miles northwest of Los Angeles, California, with over 10 offices and over 100 attorneys, is hiring a Director of Billing to lead a team of 10 billing representatives, manage daily operations of the billing department, provide expertise regarding the firm's billings and collections, improve processes and procedures as needed, as well as prepare & present applicable reports to firm partners, This position can be REMOTE, HYBRID or ON SITE, but ALL candidates MUST LIVE IN CALIFORNIA. Main responsibilities include reviewing and correcting client invoice errors prior to finalization and distribution to clients, managing client billings and collections processes and executing within firm deadlines, communicating with internal and external clients, developing and implementing improvements to billing processes, policies, procedures, SOPs, tools, etc., preparing & presenting billing reports on a scheduled periodic basis, managing and mentoring staff, and preparing budgets and statements. REQUIRED: • Bachelor's degree in Accounting, Finance, Economics, or a related field • 8-10+ years of billing experience for attorneys at a law firm with at least 50 attorneys (NOT a debt collections firm), including 3+ years of experience presenting complex billing reports on a periodic basis • 4-5+ years of experience managing a team • e-billing law firm experience • Experience with the following law firm software: Ascent, Collaborati, Bottomline, TyMetrix 360, Counsellink, or Quovant. Other similar software applications will be considered • Strong Excel skills including use of pivots, lookups, etc. • Must be customer-centric able to communicate well with internal and external clients Experience with paperless billing systems and tools is PREFERRED. #IND2

Develop and execute sales strategies to meet targets, build client relationships, identify new business opportunities, and provide market insights. | Bachelor’s degree in a scientific field, 5+ years of sales/business development in biopharmaceutical or related industries, industry contacts, travel willingness, and knowledge of cGMP. | Our client is seeking a highly motivated and results-oriented individual to drive revenue growth for the company. The ideal candidate will have a proven track record of success in managing B2B sales within the biopharmaceutical manufacturing, bioprocessing, genetic medicine, pharmaceutical, or related industries, with a strong understanding of bioprocessing manufacturing technologies and applications. This role involves meeting or exceeding sales targets by expanding business within existing accounts, identifying and developing new business opportunities, as well as creating and executing sales strategies for leads generated by marketing programs. This role actively participates in providing customer- and market-based input to product and services roadmaps and marketing programs and engaging with management in periodic business planning and financial forecasting meetings. Job Function: • Develop and execute sales strategies through collaboration with management team. • Meet and exceed sales targets, contributing significantly to overall financial objectives. • Drive revenue growth through successful negotiation and closing of key deals. • Attend industry events and conferences, including potential speaking engagements • Provide accurate sales forecasting • CRM development and management • Build and strengthen existing client relationships through effective communication and partnerships. • Identify new business opportunities and market trends, ensuring a competitive edge. • Stay abreast of industry trends, competitor activities, and market dynamics. • Provide insights and recommendations for adapting business strategies. • Deliver compelling sales presentations to both internal and external clients. Job Requirement: • Bachelor’s degree in relevant scientific discipline (biology, chemistry, or related field); advanced degree preferred. • Proven track record with a minimum of 5+ years of relevant experience in sales and or business development in the biopharmaceutical manufacturing, bioprocessing, genetic medicine, pharmaceutical, or related fields. • Prior experience with biopharmaceutical manufacturing contract service providers (CRO, CMO, and or CDMO) is preferred. • Extensive existing biopharmaceutical manufacturing industry contacts/network is preferred. • Willingness to travel within the U.S. • Strong business acumen with solid understanding • Passion in sales and high self-discipline. • Ability to work in an entrepreneurial environment where a self-motivated individual can excel. • Exceptional negotiation skills with a track record of closing deals. • Ability to adapt to evolving industry trends and changing business landscapes. • Experience with current Good Manufacturing Practices (cGMP).