Exact Medicare

Manage and coordinate software development projects, translate requirements, and facilitate communication between technical teams and stakeholders. | Experience in project or product management, familiarity with Agile, Jira, and strong communication skills. | Position Overview Exact Medicare is seeking a highly capable Project & Development Manager to join our Commissions Department and report directly to the Director of Commissions. This role functions as a product manager in the traditional sense, with primary responsibility for driving the planning, coordination, and execution of development efforts for our proprietary BackOffice commissions system. This individual will serve as the central point of organization between business stakeholders and our developer team. They will translate strategic direction into clear, actionable documentation, maintain development roadmaps and timelines, manage work in progress, and ensure accurate communication across technical and non-technical audiences. In addition to product and development responsibilities, this role will play a key part in leading and facilitating broader, cross-functional initiatives aimed at improving operational clarity, scalability, and trust across departments. The ideal candidate thrives in ambiguity, brings structure to complex systems, and is deeply motivated by building processes that are fair, predictable, and clear. Commissions Department First Principle People trust systems that are fair, predictable, and clear. Fairness builds the foundation. Predictability reinforces it. Clarity ensures it is understood and respected by everyone involved. There are no systems that overcome distrust. Trust must always be our first priority. Job Duties Act as product owner for Exact Medicare’s proprietary BackOffice commissions system. Own and maintain the development roadmap, timelines, and prioritization in alignment with company strategy and board direction. Partner closely with the Director of Commissions to understand strategic objectives and translate them into clear requirements and plans. Gather input from the commissions team to identify needs, pain points, and quality-of-life improvements. Write clear, well-structured technical tickets and documentation. Coordinate work in Jira and support Agile/Scrum/Kanban processes. Facilitate review sessions to validate requirements and ensure accuracy. Serve as a primary liaison between the developer team and internal stakeholders. Manage and mentor one direct report. Support cross-departmental initiatives including KPIs, SOPs, workflows, and knowledge base development. Partner with Finance, Data Analysis, Contracting, Compliance, and HR. Identify opportunities to improve systems and processes. Promote consistency, clarity, and trust in all commissions-related systems. Minimum Qualifications Previous experience as a Project Manager or Product Manager. Experience working with software development teams in an Agile environment. Strong organizational and prioritization skills. Ability to translate technical concepts into business language. Excellent written and verbal communication skills. High level of professionalism and judgment. Familiarity with Jira and collaboration tools. Medicare or insurance industry experience highly desired. Bachelor’s degree in a related field. (Preferred) Project or product management professional certifications. (Preferred)

The People Operations Virtual Assistant provides administrative and operational support across multiple People Operations functions. They will perform data entry tasks, maintain employee-related data, and support repeatable workflows. | Candidates should have experience in an administrative, HR, or operations support role, with proficiency in Microsoft Excel and SharePoint. Strong organizational skills and the ability to manage sensitive information are essential. | Position Overview The People Operations Virtual Assistant provides administrative, data, and operational support across multiple People Operations functions. This role is ideal for someone highly organized, detail-oriented, and comfortable working across several online systems. The VA will support repeatable processes, handle routine workflow tasks, and help ensure smooth employee experience. Key Responsibilities General People Operations Support Perform administrative and data entry tasks across People Operations. Navigate and maintain information across multiple online platforms including Microsoft Excel, MS Teams, SharePoint, and various third-party portals. Maintain accuracy and consistency of employee-related data and documents. Support repeatable workflows and assist with emerging tasks as needed. Communication & Coordination Demonstrate strong written and verbal communication skills when interacting with internal teams, external partners, and state agencies. Relay updates, share required documentation, and follow up on outstanding items in a timely, professional manner. Qualifications Experience in an administrative, HR, or operations support role preferred. Proficiency with Microsoft Excel, SharePoint, and comfort learning new systems quickly. Ability to work within an HCM platform Strong organizational skills and high attention to detail. Ability to manage sensitive information with confidentiality and accuracy. Excellent written and verbal communication skills. Comfortable working in fast-paced, dynamic environments and shifting between multiple sources of information.