Evertune

Manage post-sale customer journey including onboarding, adoption, retention, upsell, and renewals while serving as a trusted advisor and collaborating cross-functionally to drive client success and revenue growth. | 2–5 years in Customer Success or Account Management in SaaS, experience in adtech/martech/SEO tools, strong relationship management, ability to manage multiple accounts, and willingness to work in-office 3x/week in Seattle. | About Evertune Evertune is building the first AI discovery platform for modern marketers. As large language models (LLMs) become the go-to source for recommendations – we help brands understand exactly what AI is saying about them, where they stand against competitors, and how to show up more often in AI-powered answers. Our platform turns black-box AI behavior into actionable insights, so marketing teams can make faster, smarter decisions that drive growth. Founded by leaders who helped scale The Trade Desk into the world’s leading ad tech platform, we bring deep expertise in digital advertising, data, and high-growth environments. Now, we’re pioneering a new category at the intersection of AI, SEO, and brand strategy. Backed by top-tier VC investors and trusted by forward-thinking brands, we move fast, think boldly, and believe the best ideas win – regardless of title. If you're excited about shaping the future of how brands grow in the age of AI, you’ll thrive here. Your Team You’ll be joining a lean, high-performing go-to-market team during a pivotal phase of Evertune’s growth. Our current GTM team spans sales, marketing, and customer success – with most teammates in our NYC office driving deals, shaping strategy, and growing our client base across both direct brands and agencies. This role will be based in our Seattle office, where we’re expanding our presence on the West Coast. While the office is currently home to our engineering team, we’re excited to grow the business side of the company in this location — making it an exciting opportunity to help shape how our West Coast team scales. You’ll collaborate daily with teammates across time zones, working closely with our CS, sales, and product teams to support a mix of standalone clients and agency partners. This is a growth-critical role for Evertune, and we’re excited to welcome someone who can thrive in a cross-functional, fast-moving environment. Your Role We’re hiring an AI Customer Success Manager to support a growing portfolio of high-value clients and agency partners. This is a client-facing, relationship-driven role focused on onboarding, adoption, retention, and revenue expansion. You’ll serve as the face of Evertune for your accounts – helping our customers uncover insights, stay ahead of change, and realize measurable impact. While you don’t need deep SEO or AI expertise on day one, you’ll be expected to get smart on how brands show up in LLMs – and translate that into clear, actionable guidance. This role is ideal for candidates with experience in adtech, martech, SEO tools, or similar spaces – and who’s eager to build lasting client relationships, lead strategic conversations, and grow accounts over time. Responsibilities Own the post-sale customer journey: adoption, expansion, renewal, and upsell. Lead onboarding for new clients, including discovery sessions, education on GEO/AEO (SEO for Generative AI), and optimization roadmap. Serve as a trusted advisor to technical and non-technical clients alike. Proactively identify upsell opportunities – primarily around expanding coverage to new product lines, categories, or business units. Deliver insights that demonstrate impact and encourage stickiness – positioning Evertune as a must-have, not a nice-to-have. Maintain strong relationships with key client stakeholders, ensuring alignment between Evertune’s capabilities and their growth objectives. Collaborate closely with the product and engineering teams to relay client feedback and help refine platform functionality. Help clients understand why AI isn’t surfacing their brand – and what they can do to change that. Requirements 2–5 years of experience in Customer Success, Account Management, or similar client-facing SaaS role Experience in adtech, martech, SEO tools, or a closely related industry Proven ability to manage the full post-sale lifecycle: onboarding, driving adoption, renewals, and upsells. Experience executing success plans, tracking client KPIs, and proactively identifying churn risks. Strong relationship management skills – you know how to build trust, defuse issues, and become a go-to strategic partner. High EQ with excellent communication skills, both written and verbal. Comfortable leading client meetings, delivering insights, and fielding strategic or tactical questions on the fly. Experience managing multiple accounts and projects simultaneously, with a bias for action and ownership. Based in Seattle and willing to work in-office 3x/week. Nice-to-Haves Professional knowledge of SEO strategy Familiarity with AI tools or LLMs Familiar with tools like HubSpot, Notion, Asana, or similar CS workflows Experience working on a distributed team Culture & Values At Evertune, we’re building more than just groundbreaking AI products—we're building a culture where innovation, ownership, and empathy thrive. Here’s what we value: Collaboration & Kindness: We’re ambitious, but never at the expense of being respectful and inclusive. Bias for Action: We move fast, iterate quickly, and prefer learning through doing. Customer Obsession: Our product decisions are anchored in real-world customer needs and feedback. High Standards: We care deeply about quality—in our code, our design, and our communication. Ownership Mindset: Everyone is trusted to lead initiatives, make decisions, and own outcomes. Compensation & Benefits Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Evertune AI. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Evertune AI employees. It is our expectation that the majority of candidates who are offered roles at Evertune AI will land well within our salary ranges based on these factors. The expected annual base salary for this role is between $90,000-$125,000, plus stock options and commission-based incentives tied to customer growth, including renewals and account expansion. This is an exempt position. Benefits include top-tier Medical/Dental/Vision Coverage, HSA/FSA, Generous Paid Time Off, commuter benefits. Evertune does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Evertune. Evertune is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Manage post-sale customer journey including onboarding, adoption, retention, and revenue expansion while collaborating with cross-functional teams and delivering client insights. | 2-5 years in customer success or similar SaaS client-facing roles, experience in adtech/martech/SEO tools, strong relationship and communication skills, and willingness to work in-office 3 days per week in Seattle. | About Evertune Evertune is building the first AI discovery platform for modern marketers. As large language models (LLMs) become the go-to source for recommendations – we help brands understand exactly what AI is saying about them, where they stand against competitors, and how to show up more often in AI-powered answers. Our platform turns black-box AI behavior into actionable insights, so marketing teams can make faster, smarter decisions that drive growth. Founded by leaders who helped scale The Trade Desk into the world’s leading ad tech platform, we bring deep expertise in digital advertising, data, and high-growth environments. Now, we’re pioneering a new category at the intersection of AI, SEO, and brand strategy. Backed by top-tier VC investors and trusted by forward-thinking brands, we move fast, think boldly, and believe the best ideas win – regardless of title. If you're excited about shaping the future of how brands grow in the age of AI, you’ll thrive here. Your Team You’ll be joining a lean, high-performing go-to-market team during a pivotal phase of Evertune’s growth. Our current GTM team spans sales, marketing, and customer success – with most teammates in our NYC office driving deals, shaping strategy, and growing our client base across both direct brands and agencies. This role will be based in our Seattle office, where we’re expanding our presence on the West Coast. While the office is currently home to our engineering team, we’re excited to grow the business side of the company in this location — making it an exciting opportunity to help shape how our West Coast team scales. You’ll collaborate daily with teammates across time zones, working closely with our CS, sales, and product teams to support a mix of standalone clients and agency partners. This is a growth-critical role for Evertune, and we’re excited to welcome someone who can thrive in a cross-functional, fast-moving environment. Your Role We’re hiring an AI Customer Success Manager to support a growing portfolio of high-value clients and agency partners. This is a client-facing, relationship-driven role focused on onboarding, adoption, retention, and revenue expansion. You’ll serve as the face of Evertune for your accounts – helping our customers uncover insights, stay ahead of change, and realize measurable impact. While you don’t need deep SEO or AI expertise on day one, you’ll be expected to get smart on how brands show up in LLMs – and translate that into clear, actionable guidance. This role is ideal for candidates with experience in adtech, martech, SEO tools, or similar spaces – and who’s eager to build lasting client relationships, lead strategic conversations, and grow accounts over time. Responsibilities • Own the post-sale customer journey: adoption, expansion, renewal, and upsell. • Lead onboarding for new clients, including discovery sessions, education on GEO/AEO (SEO for Generative AI), and optimization roadmap. • Serve as a trusted advisor to technical and non-technical clients alike. • Proactively identify upsell opportunities – primarily around expanding coverage to new product lines, categories, or business units. • Deliver insights that demonstrate impact and encourage stickiness – positioning Evertune as a must-have, not a nice-to-have. • Maintain strong relationships with key client stakeholders, ensuring alignment between Evertune’s capabilities and their growth objectives. • Collaborate closely with the product and engineering teams to relay client feedback and help refine platform functionality. • Help clients understand why AI isn’t surfacing their brand – and what they can do to change that. Requirements • 2–5 years of experience in Customer Success, Account Management, or similar client-facing SaaS role • Experience in adtech, martech, SEO tools, or a closely related industry • Proven ability to manage the full post-sale lifecycle: onboarding, driving adoption, renewals, and upsells. • Experience executing success plans, tracking client KPIs, and proactively identifying churn risks. • Strong relationship management skills – you know how to build trust, defuse issues, and become a go-to strategic partner. • High EQ with excellent communication skills, both written and verbal. • Comfortable leading client meetings, delivering insights, and fielding strategic or tactical questions on the fly. • Experience managing multiple accounts and projects simultaneously, with a bias for action and ownership. • Based in Seattle and willing to work in-office 3x/week. Nice-to-Haves • Professional knowledge of SEO strategy • Familiarity with AI tools or LLMs • Familiar with tools like HubSpot, Notion, Asana, or similar CS workflows • Experience working on a distributed team Culture & Values At Evertune, we’re building more than just groundbreaking AI products—we're building a culture where innovation, ownership, and empathy thrive. Here’s what we value: • Collaboration & Kindness: We’re ambitious, but never at the expense of being respectful and inclusive. • Bias for Action: We move fast, iterate quickly, and prefer learning through doing. • Customer Obsession: Our product decisions are anchored in real-world customer needs and feedback. • High Standards: We care deeply about quality—in our code, our design, and our communication. • Ownership Mindset: Everyone is trusted to lead initiatives, make decisions, and own outcomes. Compensation & Benefits Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Evertune AI. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Evertune AI employees. It is our expectation that the majority of candidates who are offered roles at Evertune AI will land well within our salary ranges based on these factors. The expected annual base salary for this role is between $90,000-$125,000, plus stock options and commission-based incentives tied to customer growth, including renewals and account expansion. This is an exempt position. Benefits include top-tier Medical/Dental/Vision Coverage, HSA/FSA, Generous Paid Time Off, commuter benefits. Evertune does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Evertune. Evertune is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Own the post-sale customer journey, including onboarding, adoption, and account expansion. Maintain strong relationships with key client stakeholders and collaborate with product and engineering teams. | Candidates should have 2-5 years of experience in Customer Success or a similar client-facing role. A professional knowledge of SEO strategy and strong relationship management skills are preferred. | About Evertune: Evertune is building the first AI discovery platform for modern marketers. As large language models (LLMs) become the go-to source for recommendations – we help brands understand exactly what AI is saying about them, where they stand against competitors, and how to show up more often in AI-powered answers. Our platform turns black-box AI behavior into actionable insights, so marketing teams can make faster, smarter decisions that drive growth. Founded by leaders who helped scale The Trade Desk into the world’s leading ad tech platform, we bring deep expertise in digital advertising, data, and high-growth environments. Now, we’re pioneering a new category at the intersection of AI, SEO, and brand strategy. Backed by top-tier VC investors and trusted by forward-thinking brands, we move fast, think boldly, and believe the best ideas win – regardless of title. If you're excited about shaping the future of how brands grow in the age of AI, you’ll thrive here. Your Team: You’ll be joining a lean, high-performing go-to-market team during a pivotal phase of Evertune’s growth. Our team includes our SVP of Business Development, a Senior Account Executive, and our AI Success Manager – each bringing deep experience in ad/marketing tech, enterprise sales, and client partnerships. We operate with urgency, clarity, and trust – collaborating closely to close deals, onboard customers, and drive long-term impact for the brands we work with. As one of the first CSM’s at Evertune, you won’t just join the team – you’ll help shape how it scales. You’ll have direct access to leadership, tight alignment with product and engineering, and a front-row seat to how a venture-backed startup builds in one of the fastest-moving spaces in tech. If you're energized by high ownership and even higher upside, this is your team. Your Role: Evertune is hiring a Customer Success Manager to join our fast-growing GTM team. This is a high-impact, client-facing role designed for someone who knows how to build strong relationships, keep customers engaged, and support growth – all while wearing a few different hats in a startup environment. You don’t need to be an expert in “SEO for AI” on day one – but ideal candidates will have a strong fundamental understanding of SEO strategy. You’ll be working very closely with our AI Success Manager and will have plenty of support as you ramp up. What matters most: you know how to support B2B customers, ask the right questions, connect dots across teams, and keep things moving. You’ll take ownership of onboarding, manage the day-to-day success of a growing client base, and help drive account expansion by ensuring our customers see clear, consistent value from Evertune. Responsibilities: Own the post-sale customer journey: adoption, expansion, renewal, and upsell. Lead onboarding for new clients, including discovery sessions, education on GEO/AEO (SEO for Generative AI), and optimization roadmap. Serve as a trusted advisor to technical and non-technical clients alike. Proactively identify upsell opportunities – primarily around expanding coverage to new product lines, categories, or business units. Deliver insights that demonstrate impact and encourage stickiness – positioning Evertune as a must-have, not a nice-to-have. Maintain strong relationships with key client stakeholders, ensuring alignment between Evertune’s capabilities and their growth objectives. Collaborate closely with the product and engineering teams to relay client feedback and help refine platform functionality. Help clients understand why AI isn’t surfacing their brand – and what they can do to change that. Requirements: 2–5 years of experience in Customer Success, Account Management, or similar client-facing SaaS role Proven ability to manage the full post-sale lifecycle: onboarding, driving adoption, renewals, and upsells. Professional knowledge of SEO strategy strongly preferred. Experience executing success plans, tracking client KPIs, and proactively identifying churn risks. Strong relationship management skills — you know how to build trust, defuse issues, and become a go-to strategic partner. High EQ with excellent communication skills, both written and verbal. Comfortable leading client meetings, delivering insights, and fielding strategic or tactical questions on the fly. Experience managing multiple accounts and projects simultaneously, with a bias for action and ownership. Familiar with tools like HubSpot, Notion, Asana, or similar CS workflows. Based in NYC or willing to be in-office 3x/week. Nice-to-Haves Exposure to SEO, martech, or content strategy Familiarity with AI tools or LLMs Culture & Values At Evertune, we’re building more than just groundbreaking AI products—we're building a culture where innovation, ownership, and empathy thrive. Here’s what we value: Collaboration & Kindness: We’re ambitious, but never at the expense of being respectful and inclusive. Bias for Action: We move fast, iterate quickly, and prefer learning through doing. Customer Obsession: Our product decisions are anchored in real-world customer needs and feedback. High Standards: We care deeply about quality—in our code, our design, and our communication. Ownership Mindset: Everyone is trusted to lead initiatives, make decisions, and own outcomes. Compensation & Benefits: Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Evertune AI. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Evertune AI employees. It is our expectation that the majority of candidates who are offered roles at Evertune AI will land well within our salary ranges based on these factors. This position offers a generous base salary range, plus stock options and commission-based incentives tied to individual and company performance. This is an exempt position. Benefits include top-tier Medical/Dental/Vision Coverage, HSA/FSA, Generous Paid Time Off, commuter benefits. Evertune does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Evertune. Evertune is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.