EVERSANA

Lead and evolve strategic planning processes, collaborate with creative and account teams, mentor staff, and drive execution of planning programs. | Bachelor's in Marketing or Advertising, 15+ years account planning experience, mandatory pharmaceutical industry experience, strong storytelling and digital marketing skills, and ability to mentor others. | Job Description: • Own the process of developing actionable insights • Collaborate Across Teams: Partner with Creative Leaders, Group Account Directors, and subject matter experts • Shape and Adapt Planning: Continuously evolve the strategic planning department • Mentor and Educate: Guide and inspire planning team members, clients, and the agency • Drive Execution: Create and implement roadmaps that guide execution of all planning-based programs Requirements: • Bachelor’s degree in Marketing or Advertising required; agency experience a must • 15 years (or more) of Account Planning experience • Experience in Pharmaceutical industry is mandatory • Master storyteller with a compelling communication style that attracts others • Deep appreciation of the digital space; practical activation experience required • Ability to educate, counsel, and inspire planning team members Benefits: • Competitive salaries and benefits for all employees • Health Insurance • Professional development opportunities • Flexible work arrangements

Market and sell pharmaceutical products remotely to healthcare providers, build and maintain virtual relationships, achieve sales targets, and ensure compliance with industry regulations. | Requires a 4-year degree, minimum 18 months virtual sales experience, strong communication and organizational skills, ability to learn complex medical topics, with pharmaceutical oncology experience preferred. | At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description The Virtual Sales Representative (VSR) will be responsible for marketing and selling pharmaceutical products via teleconference and/or telephone to targeted health care offices and providers. They will provide impactful core selling messages, materials, and samples as part of their remote engagements. VSRs will need to be flexible regarding job responsibilities as they will include a variety of tasks. The VSR will create positive virtual selling interactions and increase market growth for Client’s products. Additionally, they will possess excellent customer service skills and have polished marketing and sales acumen to cultivate current office targets and develop new healthcare provider relationships within those offices. Those skill sets will also be needed to explain the features and benefits of assigned products as well as addressing questions and concerns in order to increase sales. Furthermore, they will possess the ability to learn complex medical topics, industry compliance guidelines, patient assistance programs, pharmacy and insurance landscapes. EVERSANA Deployment Solutions offers our VSRs competitive hourly compensation, lucrative bonus potential, paid time off, company paid holidays, excellent training, employee development programs, 401-k plan with an employer match, and an incredible list of comprehensive employer benefits that includes medical, dental, and vision insurance along with a whole host of other valuable programs. Our Client Rigel is a fast-growing pharmaceutical company whose purpose is to discover, develop and provide novel hematologic and oncology therapies. They recognize a great opportunity to help patients who have diseases where few or no approved treatment options exist. Rigel currently promotes 3 FDA approved products. This role will promote Tavalisse (fostamatinib disodium hexahydrate) tablets for chronic immune thrombocytopenia (ITP). Essential Duties And Responsibilities Our employees are tasked with delivering excellent business results. These results are achieved by: Product Education & Engagement • Clearly communicate product features, benefits, and clinical data to HCPs, office staff and administrator’s ensuring regulatory compliance. • Actively listen and tailor messaging to address HCP, office staff and administrator’s specific needs and concerns, supporting informed decision-making. • Maintain deep expertise in therapeutic areas, clinical data, and competitive landscape. Virtual Relationship Management • Build and expand strong HCP, office staff and administrator relationships, creating an open exchange of information to develop a high level of rapport to facilitate ongoing access. • Responsible for managing the personal communications and engagements with the customer. • Utilize video conferencing platforms (Teams, Zoom) and telephone calls to establish credibility and trust. • Adapt engagement strategies based on HCP, office staff and administrator’s preferences and schedules. Sales Performance & Territory Management • Achieve/exceed sales targets by driving customer activation and product adoption within assigned territories. • Collaborate with teammates to align on strategy and share best practices. Data-Driven Insights & Reporting • Use CRM tools to track interactions, manage schedules, and document key insights. • Analyze data to identify trends, opportunities, and areas for improvement. • Provide market intelligence and HCP, office staff and administrator’s feedback to sales and marketing teams. Compliance, Professional Development and Ethical Behavior • Adhere to industry regulations, company policies, and ethical standards. • Stay informed on product updates, clinical guidelines, and market trends. • Participate in training, team meetings, and development programs to enhance expertise. • Maintain transparency and integrity in all HCP, office staff and administrator’s interactions. • Demonstrate professionalism and respect in all engagements. Customer-Centric Approach • Prioritize HCP, office staff and administrator’s needs by delivering value-driven solutions that enhance patient care. • Provide prompt, high-quality responses to inquiries to maintain exceptional service. • Maintain a patient-focused, value-driven approach to engagement. Expectations Of The Job • Consistently meet/exceed sales targets and execution metrics. • Maintain Technical & Digital Proficiency to utilize systems effectively • Maintain proficiency on the product, disease state and landscape. • Travel to Sales and Training meetings as requested • Hours (40 per week Monday through Friday) Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: • 4-year BA/BS degree from an accredited institution • Minimum of 18 months of sales experience as a virtual representative required. • Pharmaceutical Oncology experience preferred. • Ability to work independently while maintaining alignment with strategy, tactics and direction. • Strong organizational skills to maintain a high level of productivity, innovation and priority-setting to engage HCPs. • Proven ability to think strategically and work with a high level of integrity, accuracy, and attention to detail. • Excellent oral and written communication skills for effectively interfacing with HCPs and Administrators. Additional Information Patient Minded - I act with the patient’s best interest in mind. Client Delight - I own every client experience and its impact on results. Take Action - I am empowered and hold myself accountable. Grow Talent - I own my development and invest in the development of others. Win Together - I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters - I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity - I create an environment of awareness and respect. EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $110,000 to $120,000 and is not applicable to locations outside of the U.S. The base salary range represents the low and high end of the salary range for this position. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com. Follow us on LinkedIn | Twitter

Lead and manage a regional pharmaceutical sales team to achieve sales targets, develop strategic sales plans, coach team members, manage budgets, and ensure compliance. | 5-7 years pharmaceutical experience, 3+ years pharmaceutical sales management, nephrology or rare disease experience preferred, strong leadership, strategic planning, and communication skills, with 60% travel. | EVERSANA has partnered with Calliditas Therapeutics for this Direct Hire opportunity. Calliditas Therapeutics is a biopharma company based in Stockholm, Sweden focused on identifying, developing and commercializing novel treatments in orphan indications, with an initial focus on renal and hepatic diseases with significant unmet medical needs. Calliditas’ lead product, TARPEYO, has been approved by the FDA as the first treatment indicated to reduce proteinuria in adults with primary IgAN at risk of rapid disease progression. Additionally, Calliditas plans to initiate clinical trials with NOX inhibitor product candidates in primary biliary cholangitis and head and neck cancer. Calliditas is listed on Nasdaq Stockholm (ticker: CALTX) and the Nasdaq Global Select Market (ticker: CALT). Reasons to join the Calliditas Therapeutics Team • Be a part of a global leader in IgA- Nephropathy • Rare Disease product launch - TARPEYO Is indicted as a treatment for a rare, progressive autoimmune disease • Fast paced small company environment • We are building an amazing COMPANY - We are building a team of PERFORMERS that are ready to make IT happen - We are building a CULTURE that you will be proud to be a part of! Calliditas Therapeutics offers their employees on this team competitive compensation (base plus bonus), paid time off, company paid holidays, 401-k plan, and a robust list of comprehensive employer benefits that includes medical, dental, vision, life insurance, short-term disability, as well as many other options/plans. GREAT PLACE TO WORK! Job Description DIRECT HIRE - Calliditas Therapeutics The Regional Business Director is responsible for the development and performance of all sales activities in an assigned market. This position staffs and directs a regional sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values. The RBD will need to observe and identify market opportunities and challenges and subsequently develop, plan, implement, and follow through with action plans to positively influence opportunities and challenges within and through their team; this includes the development of team members towards corporate growth. Essential Duties And Responsibilities Duties may include, but are not limited to the following: • Coordinate in-field activity to achieve results and agreed-upon Specialty targets • Maximize market, segment, and team dynamics to drive both top- and bottom-line results • Ensure smooth, collaborative efforts in both day to day and long term business execution • Develop and execute a strategic Regional Sales Plan that is focused on specific specialty targets and key business drivers while supporting National Brand and Corporate Strategies • Set tone and pace for business process and organization • Coach, mentor, educate and develop direct and indirect team members to enhance individual selling skills and elevate overall team performance • Maintain required technical expertise in order to respond accurately to all questions regarding products, policies, and business-related issues from customers and representatives • Hold direct reports accountable to behaviors and expectations • Effectively plan and conduct plan of action and other meetings with members of the Region, other Regions, and Corporate Leadership • Manages region budget and overall responsibility for P&L at region level in alignment with Corporate expectations • Has complete understanding of all relevant compliance laws, policies and processes • Ensures actions of self and team are fully compliant • Provide direction and insights to key internal partners in business planning process • Consistently exemplify Calliditas Cultural Beliefs and high ethical standards Qualifications MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES: • BS/BA or equivalent required; an MBA or other advanced degree preferred. • Minimum 5-7 years pharmaceutical experience. • 3+ years as a Pharmaceutical Sales Manager with successful track record of driving sales results within a specific region while leading a team of pharmaceutical sales representatives. • Nephrology or Rare/Orphan (Specialty Product) experience is preferred. Strong Partnerships in Nephrology community desired. • Expertise in product launch and coaching a face to face & virtual sales team. • Exceptional interpersonal and communication skills to drive performance and form strong, productive partnerships effectively and efficiently. • Applies advanced presentation skills for the delivery of corporate approved materials as well as highly adept in both verbal & written communication. • Advanced business analytical skills to identify trends, opportunities, and threats • Ability to articulate the scientific aspects of treatments and therapeutic areas • Proven ability to deliver candid, effective feedback and efficiently manage performance • Understanding of the legal and regulatory environment in pharmaceutical promotions. • 60% travel – specialty territories are larger and will require overnight travel Desired Skills And Qualifications • Vision and initiative: Able to envision, catalyze, and build new business processes and infrastructure from the ground up. • Strategic agility: Processes varying data points and information into a coherent, long term strategic plan. • Healthy culture: Drives a healthy work environment for his/her team and colleagues. Cultivates an environment that encourages professional development and growth. • Comfort with ambiguity: Able to work through uncertainty and drive progress while adapting to evolving priorities of the organization. • Innovation: Creates an environment encouraging innovative thinking and encouraging novel ideas that meet the needs of patients; promotes and manages change to enhance medical affairs capabilities. • Entrepreneurial: Thrives in a fast-paced, emerging company setting. • Drive for results: Passionate for achieving and exceeding goals. • Influence and leadership: Influences without formal authority, able to establish collaborative environment and develop strong rapport with strategic partners. • Work style: Works collaboratively across expertise areas and functions; seeks to advance higher goals through healthy conflict; highly regarded across stakeholders. • Planning and organization: Demonstrate excellent organizational skills and attention to detail. • Communication: Communicates effectively across all levels of the organization and provide updates to the executive team on a regular basis.

Build and maintain relationships with healthcare providers, execute territory sales plans, deliver product presentations, and collaborate with internal teams to achieve sales targets. | At least 1 year of pharmaceutical sales experience with proven sales success, knowledge of neurology products preferred, strong interpersonal and communication skills, and ability to work independently in a field-based role. | At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description The EVERSANA/OWP Territory Sales Specialist will be responsible for building strong relationships with healthcare providers, driving awareness and sales of an OWP Pharmaceuticals product, and achieving sales objectives within an assigned territory. This individual will serve as a key point of contact between the company and medical professionals, delivering impactful product presentations and staying informed on the latest clinical data. This position offers a unique opportunity to play a critical role in launching a medication and positively impacting patient care. Key Job Responsibilities • Develop and execute a territory business plan to meet or exceed sales targets and company goals. • Establish and maintain strong, trust-based relationships with healthcare professionals, including physicians, pharmacists, and other key stakeholders. • Promote products through clinical discussions, presentations, and educational initiatives. • Maintain a high level of territory organization, including planning call schedules, routing, and customer follow-up. • Stay current on relevant clinical data, market trends, and competitive activity. • Collaborate closely with internal teams including Marketing, Market Access, and Medical Affairs to ensure aligned messaging and support. • Participate in national and regional sales meetings, training sessions, and company initiatives as required. • Maintain accurate and timely records of sales activities, call reports, and customer interactions. • Ensure compliance with all company policies, industry regulations, and legal guidelines. • Overnight travel may be required up to 25%. Required Skills • Proven success in field-based pharmaceutical or healthcare sales, ideally with experience in product launches in neurology and health systems. • Demonstrated understanding of Account Management/Total Office approach and ability to build strategic working relationships. • Understanding of market dynamics, sales analytics, and healthcare systems to identify opportunities and inform strategy. • Proven business acumen and analytical expertise. • Strong interpersonal skills with the ability to build lasting relationships with healthcare providers, office staff, and key opinion leaders. • Excellent verbal and written communication skills; ability to deliver compelling, compliant product presentations to diverse healthcare audiences. • Effective at planning, organizing, and prioritizing territory activities to maximize reach and sales impact. • Self-motivated, organized, and able to work independently in a field-based environment. • Demonstrated ability to work with Prior Authorization and Pharmacy stock processes. • Skilled in using CRM systems, virtual engagement tools, and Microsoft Office Suite (Excel, PowerPoint, Outlook). Qualifications Education: • Bachelor’s degree from an accredited college or university required Experience And Preferred Skills • Minimum of 1 year pharmaceutical sales experience required, Neurology preferred. • Proven track record of sales success required. • Recent geographic specific experience preferred. • Valid driver’s license and safe driving record required. • No relocation is provided. Additional Information OUR CULTURAL BELIEFS Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com. Follow us on LinkedIn | Twitter

Build and maintain relationships with healthcare providers, promote pharmaceutical products through presentations and education, execute territory sales plans, and collaborate with internal teams to meet sales targets. | Bachelor’s degree, minimum 1 year pharmaceutical sales experience (neurology preferred), proven sales success, valid driver’s license, and ability to work independently in a field-based role. | At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description The EVERSANA/OWP Territory Sales Specialist will be responsible for building strong relationships with healthcare providers, driving awareness and sales of an OWP Pharmaceuticals product, and achieving sales objectives within an assigned territory. This individual will serve as a key point of contact between the company and medical professionals, delivering impactful product presentations and staying informed on the latest clinical data. This position offers a unique opportunity to play a critical role in launching a medication and positively impacting patient care. Key Job Responsibilities • Develop and execute a territory business plan to meet or exceed sales targets and company goals. • Establish and maintain strong, trust-based relationships with healthcare professionals, including physicians, pharmacists, and other key stakeholders. • Promote products through clinical discussions, presentations, and educational initiatives. • Maintain a high level of territory organization, including planning call schedules, routing, and customer follow-up. • Stay current on relevant clinical data, market trends, and competitive activity. • Collaborate closely with internal teams including Marketing, Market Access, and Medical Affairs to ensure aligned messaging and support. • Participate in national and regional sales meetings, training sessions, and company initiatives as required. • Maintain accurate and timely records of sales activities, call reports, and customer interactions. • Ensure compliance with all company policies, industry regulations, and legal guidelines. • Overnight travel may be required up to 25%. Required Skills • Proven success in field-based pharmaceutical or healthcare sales, ideally with experience in product launches in neurology and health systems. • Demonstrated understanding of Account Management/Total Office approach and ability to build strategic working relationships. • Understanding of market dynamics, sales analytics, and healthcare systems to identify opportunities and inform strategy. • Proven business acumen and analytical expertise. • Strong interpersonal skills with the ability to build lasting relationships with healthcare providers, office staff, and key opinion leaders. • Excellent verbal and written communication skills; ability to deliver compelling, compliant product presentations to diverse healthcare audiences. • Effective at planning, organizing, and prioritizing territory activities to maximize reach and sales impact. • Self-motivated, organized, and able to work independently in a field-based environment. • Demonstrated ability to work with Prior Authorization and Pharmacy stock processes. • Skilled in using CRM systems, virtual engagement tools, and Microsoft Office Suite (Excel, PowerPoint, Outlook). Qualifications Education: • Bachelor’s degree from an accredited college or university required Experience And Preferred Skills • Minimum of 1 year pharmaceutical sales experience required, Neurology preferred. • Proven track record of sales success required. • Recent geographic specific experience preferred. • Valid driver’s license and safe driving record required. • No relocation is provided. Additional Information OUR CULTURAL BELIEFS Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com. Follow us on LinkedIn | Twitter

Manage client relationships and deliverables, lead and mentor staff, respond to medical information inquiries, ensure compliance with regulations, and support operational improvements. | Pharm.D. degree with 1-5 years of medical information or pharmaceutical industry experience, contact center experience preferred, strong project and time management skills, and knowledge of medical literature and FDA regulations. | At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description THE POSITION: Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, nonpromotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. Medical Information also plays an important role in post-marketing handling of adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, this position ensures client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings. This position understands client needs, and ensures deliverables meet expectations, including key performance indicators (KPIs) and service levels. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: CLIENT MANAGEMENT • Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings. Understand client needs and ensure deliverables meet expectations, including KPIs and service levels. • Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANAMICC). • Perform project escalations in a timely manner when client performance requirements are not met. • Address client concerns in reference to products, services rendered or employee interactions. • Serve as resource person for staff regarding the client, client procedures, and client product(s). • Participate in client audits and collaborate with EVERSANA Quality to facilitate audits. • Manage client invoicing. TEAM LEADERSHIP • Mentor junior staff. Provide initial and ongoing training to staff. • Ensure staff performance and proficiency across client product(s) & procedures. • Monitor and update client resources to ensure staff has the most accurate and current information. • Maintain client and client product information reference files. • Proactively monitor work processes related to handling medical information inquiries, and assure compliance with client performance requirements of EVERSANA-MICC. • Provide constructive suggestions and follow through with implementation of appropriate changes. This may include revising/updating content or processes to meet EVERSANAMICC service standards as well as the expectations and requirements of the client(s). MEDICAL INFORMATION SUPPORT • Triage and respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers. Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries. • Utilize writing skills for adverse event and product complaint narrative during intake as well as medical inquiry custom responses. • Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.) • Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate adverse event and product complaint reports in compliance with EVERSANA-MICC and client standard operating procedures. Knowledge of FDA’s postmarketing adverse event reporting regulations and safety terminology. Ability to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected. • Coordinate processes necessary for responding to product quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant. • Maintain product, therapeutic area, and client specific requirements knowledge. • Ensure good documentation, high quality, and excellent customer service. • Medical writing and Medical Information content development. Provide medical writing to assist in drafting of Medical Information response documents [FAQs, Scientific Response Documents (SRDs), Custom Response Documents (CRDs)] and/or work collaboratively with medical writing team to develop these materials.  Staffing at scientific medical affairs booths. • On-call responsibilities on an as assigned basis. Miscellaneous projects such as market and competitive product research, operational and process improvements, field team training and field liaison support.  All other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position EXPECTATIONS OF THE JOB: • Metrics: Maintain and contribute toward process improvement, which positively impacts metrics associated with activities of the Medical Communications Contact Center; metrics are subject to change annually or more often as deemed necessary. • Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Contact Center. • Hours: Able to work full time and be flexible with work scheduling as required by clients and management. • Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%. The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. An individual in this position must be able to successfully perform the expectations listed above. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. • Education: Pharm.D. Degree • Experience and/or Training: One to two years of Medical Information and/or pharmaceutical industry experiences. PREFERRED QUALIFICATIONS: • Education: Advanced healthcare degree (preferred PharmD or higher). • Experience and/or Training: Two to 5 years of Medical Information and/or pharmaceutical industry experiences. • Experiences in a Contact Center and Pharmaceutical industry environment. • Skills in project management and time management. • Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms. • Knowledge: Therapeutic expertise. Ability to critically evaluate medical literature. Medical Information contact center systems and processes. • Experience in Drug Information or a specialty area, particularly in Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or other specialty. • Positive Attitude and Energy – Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude. • Communication Skills – Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate. • Innovator – Transforms creative ideas into original solutions that positively impact the company’s performance. • Highly Principled – Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior. PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT: The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands. Additional Information OUR CULTURAL BELIEFS: Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and empower others to act now. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity I create an environment of awareness and respect. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com. Follow us on LinkedIn | Twitter

Lead product ownership and roadmap execution for NICE CXone and CRM workflows to enhance contact center operations and patient experience. | 5+ years in product ownership or related roles with hands-on NICE CXone and Salesforce Health Cloud experience, telephony architecture knowledge, and healthcare domain familiarity. | At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description THE POSITION: We are seeking an experienced Product Owner to lead the strategy, implementation, and continuous improvement of our NICE CXone platform, integrated with our CRM system (e.g., Salesforce Health Cloud). The ideal candidate will bring a strong background in telephony systems, CRM workflows, and AI-powered automation solutions commonly used in the Hub Services / Patient Services environment. This role will play a critical part in driving digital transformation across our contact center, enhancing patient and provider experience, improving operational efficiency, and enabling next-gen service delivery. Essential Duties And Responsibilities Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: • Serve as the Product Owner for the integrated NICE CXone and CRM (e.g., Salesforce) ecosystem. • Lead the definition and execution of the product roadmap for omnichannel contact center and CRM workflows. • Manage enhancements across voice, IVR, chat, SMS, and email channels, ensuring seamless customer and agent experiences. • Collaborate with internal and external stakeholders to identify opportunities for automation across patient access, reimbursement, intake, triage, and therapy initiation workflows. • Translate business needs into user stories, requirements, process maps, and acceptance criteria. • Drive the adoption of AI-powered capabilities such as: • Automated call routing • Intelligent IVR with NLP • Virtual assistants / chatbots • Predictive engagement and agent assist • Coordinate vendor engagements (e.g., NICE, telephony partners, AI vendors) and oversee technical delivery teams. • Support QA, UAT, training, and release readiness. • Analyze contact center performance using KPIs and voice analytics to guide product improvements. • Ensure compliance with HIPAA, PCI, and other relevant regulations in telephony and patient communication. • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. • All other duties as assigned Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources. Qualifications EXPECTATIONS OF THE JOB: • Travel (10%) • Hours (40 hours per week, 5 days of the week) The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. An individual in this position must be able to successfully perform the expectations listed above. Minimum Knowledge, Skills And Abilities The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. • Education: • Bachelor’s degree in business, Information Technology, or a related field is preferred but not required. • Experience: • 5+ years of experience in Product Ownership, Business Analysis, or Technical Program Management roles in healthcare, pharma services, or technology sectors. • Hands-on experience with NICE CXone or similar platforms (Genesys, Five9, Amazon Connect). • Understanding of telephony architecture including ACD, IVR, SIP, VoIP, call routing, and call recording. • Strong experience with CRM systems, ideally Salesforce Health Cloud or Service Cloud. • Skills & Knowledge: • Background in Hub Services or Patient Services operations such as enrollment, benefits verification, prior auth, adherence support, etc. • Familiarity with AI/ML-driven automation tools for virtual agents, call deflection, and digital engagement. • Excellent skills in stakeholder engagement, requirements gathering, backlog grooming, and Agile/Scrum delivery. • Tools & Platforms Experience: • NICE CXone Platform (required) • Salesforce CRM (integration experience required) • Familiarity with call routing, IVR systems, and reporting tools. Preferred Qualifications • * NICE CXone admin certification or related telephony certifications. • Experience working with compliance-heavy environments (HIPAA, SOC2). • Exposure to other patient engagement platforms, case management tools, or healthcare automation solutions. • Knowledge of omnichannel orchestration and contact center analytics platforms (e.g., NICE Enlighten, Salesforce Einstein, Tableau). Physical/Mental Demands And Working Environment The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands. Additional Information OUR CULTURAL BELIEFS: Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and empower others to act now. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity I create an environment of awareness and respect. Always Innovate I am bold and creative in everything I do. EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $67,500 to $94,000 and is not applicable to locations outside of the U.S. The base salary range represents the low and high end of the salary range for this position. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com. Follow us on LinkedIn | Twitter

Lead and manage the company's IT risk and compliance program, including risk assessments, mitigation, audits, and team leadership. | Bachelor's degree in IT-related field, 8+ years in info security and risk management with 5+ years leadership, knowledge of regulatory frameworks, and preferred certifications like CISSP. | At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description The Director, IT Risk & Compliance is responsible for leading and managing the company's information security and technology risk management program. The Director will lead efforts to maintain compliance with relevant regulations, standards, and frameworks This role will play a critical part in identifying, assessing, and mitigating risks across the organization's IT infrastructure, applications, and data. The successful candidate will possess a strong understanding of industry best practices, regulatory requirements (e.g., SOX, HIPAA, GDPR), and emerging threats. Essential Duties And Responsibilities Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: • Manage and mentor a team of risk analysts and security professionals. • Develop and maintain a comprehensive Enterprise IS/IT Risk Management framework, including risk assessments, threat modeling, and vulnerability management. • Conduct regular risk assessments across the organization, including business impact analyses (BIA) and threat and vulnerability assessments (TVAs). • Oversee the implementation of risk mitigation controls and monitor their effectiveness. • Develop and maintain key risk indicators and key performance indicators (KPIs) to track and measure risk levels. • Advise senior management on risk-related decisions and provide recommendations for improving the company's overall security posture. • Stay abreast of emerging threats and vulnerabilities and advise on appropriate countermeasures. • Collaborate with internal and external stakeholders, including IT, legal, compliance, and business units. • Ensure compliance with relevant industry regulations and standards. • Participate in incident response activities and post-mortem analysis. • Develop and deliver presentations and reports to senior management and the Board of Directors. • Ensure compliance with applicable laws, regulations, and industry standards. • Develop and maintain IT policies, procedures, and standards. • Conduct internal and external audits to assess compliance. • Manage relationships with external auditors and regulatory bodies. • Stay abreast of changes in regulatory requirements and industry best practices. • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. • All other duties as assigned. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources. People Leader People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities: • Responsible for and oversee their respective department. • Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures. • Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline, and discharge and administer all other personnel actions. Expectations Of The Job • Travel (10-20%) • Hours (40-45 hours per week, Monday through Friday) The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. An individual in this position must be able to successfully perform the expectations listed above. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. • Bachelor's degree in Computer Science, Information Systems, or a related field. • 8+ years of experience in information security and risk management roles, with at least 5 years in a leadership position. • Proven experience in developing and implementing enterprise-wide risk management frameworks. • Strong understanding of industry best practices, regulatory requirements (e.g., SOX, HIPAA, GDPR), and emerging threats. • Experience with risk assessment methodologies, including threat modeling, vulnerability scanning, and penetration testing. • Excellent analytical and problem-solving skills. • Strong leadership and mentoring skills. Preferred Qualifications • Strong communication and presentation skills, with the ability to effectively communicate complex technical information to both technical and non-technical audiences. • Ability to work independently and as part of a team. • Experience with GRC tools and technologies a plus. • Relevant industry certifications (e.g., CISSP, CISM, CRISC) preferred. Physical/Mental Demands And Working Environment The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands. Additional Information OUR CULTURAL BELIEFS: Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and empower others to act now. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity I create an environment of awareness and respect. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com. Follow us on LinkedIn | Twitter