EvergreenHealth

Manage patient scheduling, insurance verification, call handling, message management, and patient communication in a fast-paced call center environment. | High school diploma, 1 year customer service experience, strong communication and problem-solving skills, ability to work independently and in a team, keyboarding and Windows software knowledge. | Wage Range: $22.14 - $35.43 per hour Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity. This position requires working in the office. Please note, this is a temporary position. Job Summary: Serves as the first point-of-contact for patients in a fast-paced call center. Utilizes exceptional customer service skills to coordinate patient care and to provide an excellent patient experience. Responsibilities may include inbound and outbound call management in relation to patient registration and scheduling; payment processing and charge reconciliation; message and work queue management; facilitating pathway for patients needing RN triage; prior authorizations, medication refill management; referral management and other duties as assigned. Primary Duties: Coordinates all aspects of patient scheduling to include creating initial and follow up in-person and virtual visit appointments; rescheduling, cancelling, and managing self-scheduled appointments in a timely manner that meets the needs of the patient and optimizes provider schedules. Requests, confirms, and validates interpreter services to meet patient needs. Sets up and verifies active and contracted insurance coverage in multiple systems and/or educates patients on co-insurances/co-pays, self-pay, L&I, MVA, Medicaid, Medicare/Medicare Advantage, etc. Markets the benefits of the patient portal and assists patients with the enrollment process. Manages multi-line telephone system (incoming and outgoing). Follows guidelines to identify and direct patients calling with emergent/urgent symptoms to appropriate clinical staff for screening. Coordinates emergent or add-on patient care requests with clinical team and provider. Responsible for message management to include accurate and complete messages, may propose orders and coordinate communication with clinic staff. Manages various work queues and takes prompt action to respond to pending requests. Prepares and sends letters, portal messages or phone calls to communicate pertinent information and important patient outreach. Performs other duties as assigned. License, Certification, Education or Experience: REQUIRED for the position: High School diploma or equivalent 1 year of experience in a customer service role Excellent interpersonal communication skills, including the capacity to communicate with a diverse range of individuals and dispositions Ability to problem solve, stay calm under pressure, and present oneself in a pleasant and professional manner when responding to inquiries from EH staff and patients (Ex. service recovery) Strong written communication skills, including ability to spell accurately and write legibly Ability to work independently, show initiative and work productively within a team environment Actively listen to and validate patient conversations. Employ de-escalating techniques as appropriate Ability to prioritize multiple tasks and ability to access, analyze and apply concepts associated with protocols, policy, and guidelines Keyboarding skills and working knowledge of Windows based software systems DESIRED for the position: Previous experience in a medical reception or similar administrative role or experience providing direct clinical patient care such as working as Medical Assistant, Pharmacy Assistant, Radiology or Lab Technician, Certified Nursing Assistant, Surgical Assistant, etc. Knowledge of basic medical terminology/common medications Knowledge and experience accessing/verifying insurance coverage. Experience using Real Time Eligibility (RTE) and Payer/Insurance Portals Electronic Medical Record (EMR) experience, preferably Epic Familiarity with HIPAA and other health industry compliance standards Benefit Information: Choices that care for you and your family At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer the following benefits and resources for our per diem staff to help maintain and improve health and financial well-being. Washington Paid Sick Leave (WPSL) Participation in 457(b) retirement plan Free parking Cafeteria & Gift Shop Discount View a summary of our total rewards available to full and part time benefit eligible EvergreenHealth team members by clicking on the link below. 2025 Benefits Guide

Manage patient scheduling, insurance verification, call handling, message management, and patient communication in a fast-paced call center environment. | High school diploma, 1 year customer service experience, strong communication and problem-solving skills, keyboarding and Windows software proficiency, with desired medical administrative experience and EMR familiarity. | Wage Range: $22.14 - $35.43 per hour Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity. Please note, this is a temporary position Job Summary: Serves as the first point-of-contact for patients in a fast-paced call center. Utilizes exceptional customer service skills to coordinate patient care and to provide an excellent patient experience. Responsibilities may include inbound and outbound call management in relation to patient registration and scheduling; payment processing and charge reconciliation; message and work queue management; facilitating pathway for patients needing RN triage; prior authorizations, medication refill management; referral management and other duties as assigned. Primary Duties: Coordinates all aspects of patient scheduling to include creating initial and follow up in-person and virtual visit appointments; rescheduling, cancelling, and managing self-scheduled appointments in a timely manner that meets the needs of the patient and optimizes provider schedules. Requests, confirms, and validates interpreter services to meet patient needs. Sets up and verifies active and contracted insurance coverage in multiple systems and/or educates patients on co-insurances/co-pays, self-pay, L&I, MVA, Medicaid, Medicare/Medicare Advantage, etc. Markets the benefits of the patient portal and assists patients with the enrollment process. Manages multi-line telephone system (incoming and outgoing). Follows guidelines to identify and direct patients calling with emergent/urgent symptoms to appropriate clinical staff for screening. Coordinates emergent or add-on patient care requests with clinical team and provider. Responsible for message management to include accurate and complete messages, may propose orders and coordinate communication with clinic staff. Manages various work queues and takes prompt action to respond to pending requests. Prepares and sends letters, portal messages or phone calls to communicate pertinent information and important patient outreach. Performs other duties as assigned. License, Certification, Education or Experience: REQUIRED for the position: High School diploma or equivalent 1 year of experience in a customer service role Excellent interpersonal communication skills, including the capacity to communicate with a diverse range of individuals and dispositions Ability to problem solve, stay calm under pressure, and present oneself in a pleasant and professional manner when responding to inquiries from EH staff and patients (Ex. service recovery) Strong written communication skills, including ability to spell accurately and write legibly Ability to work independently, show initiative and work productively within a team environment Actively listen to and validate patient conversations. Employ de-escalating techniques as appropriate Ability to prioritize multiple tasks and ability to access, analyze and apply concepts associated with protocols, policy, and guidelines Keyboarding skills and working knowledge of Windows based software systems DESIRED for the position: Previous experience in a medical reception or similar administrative role or experience providing direct clinical patient care such as working as Medical Assistant, Pharmacy Assistant, Radiology or Lab Technician, Certified Nursing Assistant, Surgical Assistant, etc. Knowledge of basic medical terminology/common medications Knowledge and experience accessing/verifying insurance coverage. Experience using Real Time Eligibility (RTE) and Payer/Insurance Portals Electronic Medical Record (EMR) experience, preferably Epic Familiarity with HIPAA and other health industry compliance standards Benefit Information: Choices that care for you and your family At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being. Medical, vision and dental insurance On-demand virtual health care Health Savings Account Flexible Spending Account Life and disability insurance Retirement plans (457(b) and 401(a) with employer contribution) Tuition assistance for undergraduate and graduate degrees Federal Public Service Loan Forgiveness program Paid Time Off/Vacation Extended Illness Bank/Sick Leave Paid holidays Voluntary hospital indemnity insurance Voluntary identity theft protection Voluntary legal insurance Pay in lieu of benefits premium program Free parking Commuter benefits View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below. 2025 Benefits Guide

Manage patient scheduling, insurance verification, call handling, message management, and patient communication in a call center environment. | High school diploma, 1 year customer service experience, strong communication and problem-solving skills, ability to work independently and in a team, keyboarding and Windows software knowledge. | Wage Range: $22.14 - $35.43 per hour Sign-On Bonus: Up to $3,000.00 for those new to EvergreenHealth (pro-rated on FTE) Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity. This position requires working in the office. Job Summary: Serves as the first point-of-contact for patients in a fast-paced call center. Utilizes exceptional customer service skills to coordinate patient care and to provide an excellent patient experience. Responsibilities may include inbound and outbound call management in relation to patient registration and scheduling; payment processing and charge reconciliation; message and work queue management; facilitating pathway for patients needing RN triage; prior authorizations, medication refill management; referral management and other duties as assigned. Primary Duties: Coordinates all aspects of patient scheduling to include creating initial and follow up in-person and virtual visit appointments; rescheduling, cancelling, and managing self-scheduled appointments in a timely manner that meets the needs of the patient and optimizes provider schedules. Requests, confirms, and validates interpreter services to meet patient needs. Sets up and verifies active and contracted insurance coverage in multiple systems and/or educates patients on co-insurances/co-pays, self-pay, L&I, MVA, Medicaid, Medicare/Medicare Advantage, etc. Markets the benefits of the patient portal and assists patients with the enrollment process. Manages multi-line telephone system (incoming and outgoing). Follows guidelines to identify and direct patients calling with emergent/urgent symptoms to appropriate clinical staff for screening. Coordinates emergent or add-on patient care requests with clinical team and provider. Responsible for message management to include accurate and complete messages, may propose orders and coordinate communication with clinic staff. Manages various work queues and takes prompt action to respond to pending requests. Prepares and sends letters, portal messages or phone calls to communicate pertinent information and important patient outreach. Performs other duties as assigned. License, Certification, Education or Experience: REQUIRED for the position: High School diploma or equivalent 1 year of experience in a customer service role Excellent interpersonal communication skills, including the capacity to communicate with a diverse range of individuals and dispositions Ability to problem solve, stay calm under pressure, and present oneself in a pleasant and professional manner when responding to inquiries from EH staff and patients (Ex. service recovery) Strong written communication skills, including ability to spell accurately and write legibly Ability to work independently, show initiative and work productively within a team environment Actively listen to and validate patient conversations. Employ de-escalating techniques as appropriate Ability to prioritize multiple tasks and ability to access, analyze and apply concepts associated with protocols, policy, and guidelines Keyboarding skills and working knowledge of Windows based software systems DESIRED for the position: Previous experience in a medical reception or similar administrative role or experience providing direct clinical patient care such as working as Medical Assistant, Pharmacy Assistant, Radiology or Lab Technician, Certified Nursing Assistant, Surgical Assistant, etc. Knowledge of basic medical terminology/common medications Knowledge and experience accessing/verifying insurance coverage. Experience using Real Time Eligibility (RTE) and Payer/Insurance Portals Electronic Medical Record (EMR) experience, preferably Epic Familiarity with HIPAA and other health industry compliance standards Benefit Information: Choices that care for you and your family At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being. Medical, vision and dental insurance On-demand virtual health care Health Savings Account Flexible Spending Account Life and disability insurance Retirement plans (457(b) and 401(a) with employer contribution) Tuition assistance for undergraduate and graduate degrees Federal Public Service Loan Forgiveness program Paid Time Off/Vacation Extended Illness Bank/Sick Leave Paid holidays Voluntary hospital indemnity insurance Voluntary identity theft protection Voluntary legal insurance Pay in lieu of benefits premium program Free parking Commuter benefits View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below. EvergreenHealth Benefits Guide

Manage patient billing, account reconciliation, and liaison activities between hospital departments and external vendors to ensure accurate patient account handling and billing compliance. | High school diploma with 2 years healthcare experience, knowledge of medical terminology, and typing skills; associate degree and hospital billing experience preferred. | Wage Range: $24.42 - $39.06 per hour Hybrid remote in Washington State only Facility Billing/Medical Billing required Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity. Job Summary: Serves as the liaison amongst EvergreenHealth’s Patient Financial Services, Patient Access, Professional Billing, Contracts Management, Health Information Management, Revenue Integrity and other hospital departments, as well as external collection agencies, outsourcing vendors and other vendor partners. Coordinates the highly complex research and resolution of discrepancies by working with all units of the department and performing all necessary patient accounting procedures to ensure proper handling and account resolution. Encompasses department functions and activities which may include reconciliation, processing and financial assistance approval, review of charges, billing information, account activities affecting the accounts and audits. Primary Duties 1. Responsible for the billing of all insurance and self-pay accounts receivable of EvergreenHealth. 2. Directly interacts with other hospital departments as it relates to patient accounting activities and performs revenue cycle activities that will ensure billing compliance, credit balance reporting, rebilling projects, audits, reimbursement reviews and charging audits. 3. Acts as a liaison and performs account transfer validation, reconciliation and audit on vendor partner activities and transactions. 4. Acts as a liaison for claim holds, research and other special handling accounts. 5. Performs other duties as assigned. License, Certification, Education or Experience: REQUIRED for the position: • High school graduate or equivalent • 2 years of directly related experience in a healthcare environment • Knowledge of medical terminology. • Ability to type 50 WPM with a high degree of accuracy, plus 10-key DESIRED for the position: 1. Associate degree in accounting, finance, or business 2. Hospital billing or patient financial services experience Benefit Information: Choices that care for you and your family At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being. • Medical, vision and dental insurance • On-demand virtual health care • Health Savings Account • Flexible Spending Account • Life and disability insurance • Retirement plans (457(b) and 401(a) with employer contribution) • Tuition assistance for undergraduate and graduate degrees • Federal Public Service Loan Forgiveness program • Paid Time Off/Vacation • Extended Illness Bank/Sick Leave • Paid holidays • Voluntary hospital indemnity insurance • Voluntary identity theft protection • Voluntary legal insurance • Pay in lieu of benefits premium program • Free parking • Commuter benefits View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below. EvergreenHealth Benefits Guide