EvenUp

Own and optimize marketing and sales operations systems, processes, and data foundation to improve funnel performance and campaign execution. | 5+ years in Marketing or Revenue Operations, strong experience with Salesforce and marketing automation platforms, proven ability to improve lead management and campaign measurement, and excellent stakeholder management skills. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. EvenUp is looking for a Senior Revenue Operations Manager who will own Marketing Operations end-to-end and serve as the operational partner to Marketing and Sales Development leadership. You’ll build and optimize the systems, processes, and data foundation that power demand generation, lifecycle marketing, and pipeline creation. This role is accountable for marketing funnel performance visibility, lead management operations, attribution, and campaign execution integrity—ensuring Marketing can scale efficiently and predictably. This role can be based in our San Francisco office (hybrid) or remotely anywhere in the United States or Canada, with a preference for candidates located in the Pacific Time zone. What you’ll do Own the marketing tech stack (primarily marketing automation, Hubspot, and its integration to SFDC), including administration, configuration, governance, and documentation. Lead lifecycle and lead management operations, including routing, scoring, enrichment, deduplication, consent/compliance workflows, and SLA monitoring across Marketing/SDR/Sales. Implement and optimize campaign operations: build programs, manage UTM and tagging standards, maintain templates, create forms, execute email marketing campaigns, and ensure clean, consistent execution across channels. Own attribution, reporting, and dashboards: establish reliable source-of-truth dashboards for channel performance, CAC-related inputs, pipeline impact, forecasting, and cohort or deeper performance analysis. Partner with Demand Gen to run experiments, improve conversion rates, and reduce friction across journeys (forms, landing pages, nurture, handoffs). Ensure data quality and governance for Marketing-owned fields and objects in SFDC. Drive operational planning and readiness for launches and major campaigns—QA, measurement plans, tagging, audience logic, and reporting. Build scalable processes for enrichment leveraging Clay. Collaborate cross-functionally with Sales Ops, Customer Ops, Data/Analytics, and Product Marketing to align systems, definitions, reporting, and performance analysis. What you’ll own Marketing automation platform administration and best practices. Lead routing/scoring, enrichment, and SLA performance. Campaign build + QA + measurement standards. Attribution approach and marketing-to-revenue reporting. Marketing data governance and operational documentation. What we look for 5+ years in Marketing Operations / Revenue Operations (Marketing), ideally in B2B SaaS. Strong hands-on experience with Salesforce (or equivalent CRM) and a marketing automation platform (e.g., HubSpot, Marketo, Pardot/Account Engagement); we need someone who can hit the ground running—no platform training. Proven track record improving lead management, funnel conversion, and campaign measurement. Strong analytical skills: comfortable building complex reports and dashboards via Salesforce custom reports, SQL, Domo, and other analytics tools; able to diagnose performance issues and provide actionable insights. Ability to translate strategy into process: you can go from “we need better pipeline visibility” to definitions, workflows, dashboards, and operating cadence. Hands-on experience with Clay for enrichment processes, as well as familiarity with WordPress and Drift/chatbot tools. Excellent stakeholder management—able to partner with Marketing leaders while enforcing standards and governance. Organized and detail-oriented; you naturally build repeatable processes, documentation, and scalable solutions. Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: Choice of medical, dental, and vision insurance plans for you and your family Additional insurance coverage options for life, accident, or critical illness Flexible paid time off, sick leave, short-term and long-term disability 10 US observed holidays, and Canadian statutory holidays by province A home office stipend 401(k) for US-based employees and RRSP for Canada-based employees Paid parental leave A local in-person meet-up program Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Manage a book of business, build relationships with law firm clients, and identify expansion opportunities. | 3+ years in quota-carrying SaaS roles, proven sales success, strong relationship-building skills, and experience managing a high-volume customer book. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. We’re looking for a self-driven, customer-obsessed Mid-Market Account Manager to join as a founding member of our new Account Management team. As an Account Manager at EvenUp, you’ll be the CEO of your book of business, building lasting executive partnerships with our MM law firm clients to help them maximize the value of our AI platform. You’ll manage renewals, identify expansion opportunities, and cross sell new product lines to existing customers. What You’ll Do Own an revenue expansion quota for a seasoned MM book of business Partner with CSMs to proactively engage customers at key lifecycle events: post-onboarding check-in, business reviews, annual renewals, significant business activity (M&A, firm expansion, new markets) Build and manage a pipeline of commercial opportunities via repeatable outbound prospecting Consult with firm executives and operational leaders to understand their operational challenges and goals, providing tailored solutions Navigate a solution sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings Negotiate and coordinate customer procurement and contract execution for renewals and cross sales Take an entrepreneurial approach to your book, using creativity and strategic thinking to build long-term partnerships that fuel both customer success and EvenUp’s growth. What You’ll Bring 3+ years of experience in quota carrying SaaS roles (Sales, Account Management); minimum 2 years working with customers Proven track record of exceeding quota attainment via $50k+ ACV new business or cross sales Experience managing a high-volume MM customer book of business with a balance of relationship-building and transactional efficiency Strong discovery and consultative selling skills; the ability to translate customer pain points into tailored solutions Excellent communication and relationship-building skills with executives, operations teams, and technical stakeholders Highly organized and self-motivated, with the ability to manage competing priorities in a fast-paced, scaling environment Passion for technology and impact — excited to help transform the legal industry and expand access to justice Compensation & Incentives: As a founding team member, this role has an On-Target Earnings (OTE) benchmark of $160,000 (USD), structured with a 60% Base / 40% Variable split. Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: Choice of medical, dental, and vision insurance plans for you and your family Additional insurance coverage options for life, accident, or critical illness Flexible paid time off, sick leave, short-term and long-term disability 10 US observed holidays, and Canadian statutory holidays by province A home office stipend 401(k) for US-based employees and RRSP for Canada-based employees Paid parental leave A local in-person meet-up program Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Plan, execute, validate, and optimize customer data migrations for enterprise SaaS implementations. | Requires 5-8 years of experience in data migration or data engineering, with proficiency in SQL, ETL tools, APIs, and data transformation, plus experience in regulated industries and supporting complex implementations. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. Role Overview The Data Migration Specialist (SOW) is responsible for planning, executing, validating, and optimizing customer data migrations as part of enterprise EvenUp implementations. This role ensures that historical and active legal data is accurately, securely, and efficiently migrated into the EvenUp platform to support successful go-lives and long-term customer adoption. Working closely with Solution Architects, Technical Program Manager, Product, and Customer Success teams, the Data Migration Specialist translates complex legacy data structures into scalable, compliant data models aligned with EvenUp’s platform and legal operations best practices. Key Responsibilities Pre-Migration Planning & Discovery Partner with Solution Architects during post-sale discovery to assess customer source systems (e.g., CRM, Accounting, Processes, spreadsheets) and data readiness. Analyze legacy data structures, field mappings, data quality, and dependencies to identify risks, gaps, and remediation strategies. Define migration scope, sequencing, assumptions, and success criteria in collaboration with implementation leadership. Advise customers on data cleanup, normalization, and preparation activities prior to migration. Data Mapping & Design Design detailed source-to-target data mappings aligned with EvenUp’s data models, workflows, and reporting requirements. Collaborate with the migration team to ensure migrations support future-state processes, automations, and analytics. Define transformation rules, validation logic, and exception handling for complex legal data sets. Contribute to migration “best practices” and reusable templates for common legal workflows. Migration Execution Build, execute, and manage data migrations using ETL tools, scripts, APIs, or database utilities. Perform trial migrations, incremental loads, and final cutover migrations in accordance with project timelines. Coordinate migration activities with platform configuration, integrations, and user acceptance testing (UAT). Ensure data security, confidentiality, and compliance throughout the migration process. Testing, Validation & Go-Live Support Develop and execute data validation plans to confirm completeness, accuracy, and integrity. Partner with customers and the migration team to support UAT and resolve data-related defects. Support go-live cutover activities and post-migration stabilization. Troubleshoot and resolve data issues quickly to minimize customer impact. Documentation & Continuous Improvement Document migration plans, mappings, transformation logic, and validation results. Contribute to internal migration standards, tooling improvements, and automation efforts. Provide feedback to Product and Engineering teams based on migration learnings and customer data patterns. Identify opportunities to improve migration efficiency, scalability, and repeatability. Qualifications Education Bachelor’s degree in Computer Science, Information Systems, Data Engineering, or a related field. Relevant certifications (e.g., data engineering, database, cloud, or ETL tools) preferred. Experience 5–8 years of experience in data migration, data engineering, or technical implementation roles within enterprise SaaS environments. Proven experience migrating large, complex datasets from legacy systems into modern cloud platforms. Hands-on experience with ETL processes, APIs, SQL, and data transformation techniques. Experience working in regulated industries (legal, financial services, healthcare) strongly preferred. Bonus: Experience migrating data for legal case management systems or legal operations platforms. Technical Skills Strong proficiency in SQL and relational data modeling. Experience with ETL tools, scripting languages (e.g., Python), and API-based data transfers. Understanding of data governance, security, and compliance best practices. Experience supporting UAT and go-live activities in complex implementations. Soft Skills & Attributes Highly detail-oriented with a strong commitment to data accuracy and quality. Strong problem-solver who can navigate ambiguous data scenarios. Excellent communication skills for working with technical and non-technical stakeholders. Collaborative mindset with the ability to partner effectively with internal and customer teams. Thrives in fast-paced, customer-facing environments with multiple concurrent projects. Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: Choice of medical, dental, and vision insurance plans for you and your family Additional insurance coverage options for life, accident, or critical illness Flexible paid time off, sick leave, short-term and long-term disability 10 US observed holidays, and Canadian statutory holidays by province A home office stipend 401(k) for US-based employees and RRSP for Canada-based employees Paid parental leave A local in-person meet-up program Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Design and lead customer solutions for enterprise implementations, translating client requirements into scalable architectures within EvenUp's platform. | 7-10 years in solution architecture or related roles in enterprise SaaS, with experience in technical sales support and legal tech or regulated industries, proficiency in cloud services, APIs, and solution design methodologies. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. The Solution Architect (SOW) will design customer solutions for enterprise implementations, translating client requirements into scalable architectures within EvenUp's platform. This supports post-sale implementation to drive successful deployments. Reporting to the Manager-Solution Architects, the SA will ensure functional and technical designs are robust, user-friendly, and aligned with legal operations best practices. Key Responsibilities Build and lead custom demonstrations of the EvenUp platform tailored to client needs, showcasing capabilities to instill confidence and remove technical objections. Conduct discovery sessions with potential clients to solicit business requirements and respond to RFPs effectively. Post-Sale Implementation Lead current state discovery for implementation projects, analyzing client processes, data structures, existing systems (e.g., CMS, reporting tools), and workflows to identify gaps and opportunities. Discover and define future state requirements, including process optimizations, technical accelerators (e.g., pre-built templates for legal workflows), data models, business logic rules, workflow configurations, and integrations to support client objectives. Drive the creation of Standard Operating Procedures (SOPs) and processes to ensure seamless adoption, including training materials, change management strategies, and process performance metrics. Define and own specific solution area “best practices” within our platform. Consult customers to adopt “best practices” to streamline and accelerate implementations. Build and lead custom demonstrations of the EvenUp platform tailored to client needs, showcasing capabilities to instill confidence and remove technical objections. Platform Configuration Configure platform components like rules engines, reporting dashboards, and automation scripts. Work with Data Migration/Technical Architects to incorporate technical flows into overall solution designs. Facilitate the activation of integrations, collaborating with internal service providers Documentation Identify opportunities to leverage emerging technologies to enhance solutions. Document designs, configurations, and best practices for knowledge transfer and future projects. Contribute to team standards for architecture and implementation efficiency, including feedback to influence product roadmap based on client insights. Qualifications Education Bachelor’s degree in Computer Science, Engineering, or a related field. Technical certifications like TOGAF, AWS Certified Solutions Architect, or similar preferred. Experience 7-10 years in solution architecture or related roles in enterprise SaaS, with experience in technical sales support and legal tech or regulated industries. Proven track record designing and implementing custom solutions, including configurations in complex environments. Hands-on experience with cloud services (e.g., AWS, Azure) Bonus: Experience working within a legal department or with legal departments, with a strong understanding of legal operations and industry best practices. Skills Expertise in solution design methodologies (e.g., UML diagramming) and tools like Lucidchart or Enterprise Architect. Excellent communication skills for bridging technical and business stakeholders, including demo delivery and RFP responses. Proficiency in agile methodologies and project tools (e.g., Jira, Confluence). Strong technical knowledge of APIs, microservices. Data modeling, a plus. Attributes Innovative problem-solver with a client-first mindset in high-impact settings. Adaptable collaborator thriving in dynamic, growth-oriented teams with up to 40% travel for client engagements. Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: Choice of medical, dental, and vision insurance plans for you and your family Additional insurance coverage options for life, accident, or critical illness Flexible paid time off, sick leave, short-term and long-term disability 10 US observed holidays, and Canadian statutory holidays by province A home office stipend 401(k) for US-based employees and RRSP for Canada-based employees Paid parental leave A local in-person meet-up program Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Manage the entire sales process from lead generation to closing, including prospecting, meetings, and relationship building. | Experience in B2B SaaS sales, proven sales targets achievement, excellent communication skills, and self-driven attitude. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. We’re looking for an Account Executive based in Seattle to execute and refine our sales playbook from lead generation to closing. You are a fit for this role if you’re not afraid to get your hands dirty and own your pipeline and outcomes. EvenUp is committed to investing in the development and enablement of our sales team. What you'll do: Own the full sales-cycle from lead to close to include outbound prospecting Conduct 30 cold calls a day with the goal of generating 3 self-sourced meetings a week. You'll spend 1-3 days per week meeting prospects in person, building relationships and demonstrating our product’s value Travel to events and conferences to meet key law firm decision-makers and close deals Consistently be in communication with other cross-functional members of our team What we look for: Demonstrated experience leading an end to end sales process, ideally in a B2B SaaS Proven track record of hitting or exceeding sales targets and quotas Solid organizational skills and strong attention to detail Excellent written and verbal communication skills Self driven and results-oriented Team player with a competitive spirit Commitment to data hygiene and leveraging available tools and resources #LI-Remote Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: Choice of medical, dental, and vision insurance plans for you and your family Additional insurance coverage options for life, accident, or critical illness Flexible paid time off, sick leave, short-term and long-term disability 10 US observed holidays, and Canadian statutory holidays by province A home office stipend 401(k) for US-based employees and RRSP for Canada-based employees Paid parental leave A local in-person meet-up program Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Manage the full sales cycle from lead generation to closing, including prospecting, meetings, and relationship building. | Proven experience in end-to-end B2B SaaS sales, exceeding targets, with strong communication and organizational skills. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. We’re looking for an Account Executive in Alabama to execute and refine our sales playbook from lead generation to closing. You are a fit for this role if you’re not afraid to get your hands dirty and own your pipeline and outcomes. EvenUp is committed to investing in the development and enablement of our sales team. What you'll do: Own the full sales-cycle from lead to close to include outbound prospecting Conduct 30 cold calls a day with the goal of generating 3 self-sourced meetings a week. You'll spend 1-3 days per week meeting prospects in person, building relationships and demonstrating our product’s value Travel to events and conferences to meet key law firm decision-makers and close deals Consistently be in communication with other cross-functional members of our team What we look for: Demonstrated experience leading an end to end sales process, ideally in a B2B SaaS Proven track record of hitting or exceeding sales targets and quotas Solid organizational skills and strong attention to detail Excellent written and verbal communication skills Self driven and results-oriented Team player with a competitive spirit Commitment to data hygiene and leveraging available tools and resources #LI-Remote Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: Choice of medical, dental, and vision insurance plans for you and your family Additional insurance coverage options for life, accident, or critical illness Flexible paid time off, sick leave, short-term and long-term disability 10 US observed holidays, and Canadian statutory holidays by province A home office stipend 401(k) for US-based employees and RRSP for Canada-based employees Paid parental leave A local in-person meet-up program Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Lead development and optimization of AI models for legal and medical data extraction, evaluation, and deployment. | Extensive experience in AI modeling, data pipelines, and understanding of LLMs, evaluation metrics, and model lifecycle management. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. We’re looking for a highly technical AI Product Manager to lead the development of the core models that power EvenUp’s intelligence. This role focuses on our AI layer where you'll work on training, optimizing, and evaluating numerous models that extract truth from complex legal and medical data. You’ll be responsible for increasing accuracy across key entity extraction models, building new models, increasing input modalities, building data flywheels, and ensuring we keep up with the state of the art in foundation models and agentic orchestration. This is a hybrid role with the expectation of working at least 3 days a week from our San Francisco office. What you'll do: Own the strategic roadmap and tactical execution for core models, focusing on domain-specific entity extraction and linking models in the legal and medical spaces. Dive deep into prompt engineering; build robust evaluation frameworks and gold-standard datasets to measure model performance and reasoning accuracy. Partner with ML engineers, data scientists, software engineers, and legal/medical subject matter experts, to manage the end-to-end model lifecycle from data curation to post-production monitoring. Balance technical trade-offs between model size and reasoning quality to ensure our features are both intelligent and commercially viable. Research and experiment with emerging modeling techniques to maintain our competitive edge. What we look for: You love working on models; grinding on model accuracy is something you find fun 5+ years of professional experience with a heavy emphasis on high-trajectory growth in AI modeling or data science products. Deep understanding of LLMs, evals, RAG, agentic orchestration, classical machine learning and statistics Proven track record of treating data quality as a first-class product and building pipelines designed specifically for model training. Demonstrated ability to translate complex model metrics into clear business impact for non-technical stakeholders. Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: Choice of medical, dental, and vision insurance plans for you and your family Additional insurance coverage options for life, accident, or critical illness Flexible paid time off, sick leave, short-term and long-term disability 10 US observed holidays, and Canadian statutory holidays by province A home office stipend 401(k) for US-based employees and RRSP for Canada-based employees Paid parental leave A local in-person meet-up program Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Partner with leadership to develop organizational strategies, lead performance reviews, and support workforce planning to scale teams effectively. | 8+ years in HR roles, with at least 6+ years supporting technical or GTM teams, experience in organizational design, performance management, and familiarity with employment law in the US and Canada. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. We are looking for a Senior People Business Partner (PBP) who wants to bypass traditional HR in favor of deep organizational strategy and high-impact results. This role requires a trusted expert who understands how to scale global standards while remaining hands-on in a foundational environment, ideal for someone who has seen what “great” looks like at scale but still finds joy in building from the ground up. EvenUp offers a high-speed and high-support culture where we prioritize authentic collaboration and collective success. We’re seeking a problem-solver who listens to client needs and builds solutions from first principles rather than from a handbook. As a senior member of the People team, you will act as a strategic advisor to leadership on organizational design, talent development, and workforce planning, driving initiatives that align directly with our business objectives. This is a hybrid role with the expectation of working at least 3 days a week from one of our office hubs in San Francisco or Toronto. What you'll do: Partner with EPD (Engineering, Product, Design) and GTM (Go-To-Market) leaders to provide high-impact support on strategic people initiative, organizational planning and leadership coaching. Lead performance cycle, talent reviews and workforce planning to ensure our teams are structured to scale effectively as we grow. Act as a change agent and partner with Leaders and COEs (Total Rewards, L&D, Talent Acquisition) to implement critical company initiatives, including learning platforms, engagement initiatives, etc. Act as a hands-on advisor for complex employee relations issues, mitigating risk while maintaining a people-first, common-sense approach. Drive initiatives that foster inclusion, recognition, and a high-performance environment, ensuring our people practices evolve alongside our AI-driven product focus. What we look for: 8+ years of total experience in People/HR roles, with at least 6+ years specifically as a People Business Partner. Proven experience supporting GTM or Technical organizations within a fast-moving startup or tech environment. Expertise in organizational design, performance management, and workforce planning with Director and managers . A bachelor’s degree is required; an advanced degree in business or a related field is preferred. You're knowledgeable in U.S. and/or Canadian employment law (experience with both is a plus). You're a self-motivated driver who executes from end to end and delivers quantifiable impact. You're a resourceful team player who is comfortable navigating ambiguity and willing to roll up your sleeves to problem solve. You're a modern HR practitioner who understands how to integrate AI into your daily workflow to maximize efficiency. Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: Choice of medical, dental, and vision insurance plans for you and your family Additional insurance coverage options for life, accident, or critical illness Flexible paid time off, sick leave, short-term and long-term disability 10 US observed holidays, and Canadian statutory holidays by province A home office stipend 401(k) for US-based employees and RRSP for Canada-based employees Paid parental leave A local in-person meet-up program Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Lead revenue-focused lifecycle initiatives to drive retention, expansion, and upsell opportunities across existing SaaS customers. | Extensive experience in B2B SaaS marketing, especially in customer retention, revenue expansion, and cross-functional collaboration, with proficiency in marketing automation and CRM platforms. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. The Role We are seeking a Senior Customer Lifecycle Marketing Manager to lead revenue-focused lifecycle initiatives that drive net revenue retention, expansion pipeline, and upsell of new products across our existing customer base. This role owns the marketing strategy and execution for post-sale growth. You will work closely with Sales, Customer Success, Product Marketing, and Revenue Operations to identify expansion opportunities, influence customer buying behavior, and generate qualified expansion pipeline. The ideal candidate is equally comfortable with lifecycle strategy, revenue analytics, and hands-on execution. Key Responsibilities Net Revenue Retention & Expansion Strategy Own the lifecycle marketing strategy to improve net revenue retention (NRR) across mid-market and enterprise accounts Design and execute expansion and upsell programs aligned to renewal cycles, account health, product usage, and firm maturity Drive adoption of new and existing products to unlock expansion and multi-product penetration Pipeline & Revenue Impact Partner with Sales and Customer Success to generate and influence qualified expansion and upsell pipeline Build scalable, repeatable programs to support cross-sell, upsell, and add-on motions Align lifecycle campaigns to account-based and sales-assisted expansion strategies Define success metrics and attribution for expansion pipeline, influenced revenue, and closed-won upsells Segmentation, Personalization & Enablement Develop advanced customer segmentation based on firm size, role, product usage, contract terms, renewal timing, and expansion propensity Deliver targeted, personalized messaging that clearly communicates incremental value and ROI of additional products Enable Sales and Customer Success with lifecycle insights, campaign context, and expansion-ready signals Cross-Functional Leadership Partner with Product Marketing and Product Management to support new product launches, packaging, and expansion positioning to existing customers Work with RevOps to ensure clean data, lifecycle reporting, and expansion attribution Collaborate with Customer Success on renewal risk mitigation and expansion timing Optimization & Analytics Own lifecycle KPIs including NRR, gross retention, expansion pipeline, upsell conversion, and product adoption Analyze cohort performance and expansion trends to inform strategy and prioritization Run experimentation and A/B testing to improve engagement, conversion, and revenue outcomes Required Qualifications 7+ years of B2B SaaS marketing experience, with 4+ years focused on customer lifecycle, retention, or revenue marketing Demonstrated success driving net revenue retention and expansion revenue in a B2B SaaS environment Experience building lifecycle programs that generate measurable pipeline and revenue impact Strong analytical skills with experience tying marketing efforts to revenue outcomes Hands-on experience with marketing automation and CRM platforms (e.g., Marketo, HubSpot, Braze, Salesforce) Proven ability to partner cross-functionally with Sales, Customer Success, Product, and RevOps Excellent communication skills with the ability to position complex products in a clear, value-driven way Preferred Qualifications Experience in LegalTech, FinTech, or other regulated B2B SaaS industries Experience supporting multi-product platforms and expansion-led growth strategies Familiarity with account-based marketing (ABM) and sales-assisted expansion models Experience working with enterprise customers and long renewal cycles Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: Choice of medical, dental, and vision insurance plans for you and your family Additional insurance coverage options for life, accident, or critical illness Flexible paid time off, sick leave, short-term and long-term disability 10 US observed holidays, and Canadian statutory holidays by province A home office stipend 401(k) for US-based employees and RRSP for Canada-based employees Paid parental leave A local in-person meet-up program Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Lead end-to-end People Operations processes, manage HR data and systems, oversee benefits and immigration, and ensure compliance and employee experience. | 10+ years in HR or People Operations, operational expertise in HR systems and policies, experience with immigration programs, and strong data management skills. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. The Role We’re looking for a Director of People Operations to lead the operational backbone of our People team during a period of rapid growth. This role ensures scalable, efficient, and compliant HR processes while delivering a best-in-class employee experience. You will partner closely with the VP of People, operational leaders, and cross-functional teams to design systems, processes, and policies that enable the company to scale quickly and effectively. What You’ll Do People Operations & Lifecycle Management: Own end-to-end People Ops processes supporting hiring, onboarding, offboarding, transfers, and employee lifecycle initiatives. Data & Analytics: Maintain high-quality HR data across HRIS, payroll, benefits, and ATS systems to drive accurate reporting and informed workforce decisions. Immigration & Global Workforce: Manage a scalable and compliant immigration process for employees requiring visas or work authorization, partnering with external counsel and internal stakeholders. Manage benefits programs and open enrollment: Oversee annual benefits enrollment and ongoing employee support, ensuring accurate coverage, clear communication, and a seamless experience for all employees. Policy Development & Governance: Design, maintain, and communicate company policies, including internal mobility, employee handbooks, and time-off programs, ensuring consistency and compliance. Systems & Process Optimization: Implement workflows, tools, and automation to improve operational efficiency, transparency, and scalability. Compliance & Risk Management: Ensure HR processes and programs comply with relevant laws across the US and Canada. Employee Experience & Engagement: Partner with People leaders to deliver smooth, positive experiences at all operational touchpoints, ensuring processes reflect company values and culture. What We’re Looking For 10+ years in People Operations, HR, or related functions, ideally in high-growth SaaS or technology startups. Strong operational expertise, including HR systems, payroll, benefits, HRIS administration, compliance, and employee lifecycle processes. Experience managing immigration programs and developing scalable policies for growing organizations. Proven ability to partner with executives and department leaders to align People Ops with business priorities. Data-driven mindset with high standards for accuracy and reporting. Comfortable with ambiguity and delivering results with thoughtful urgency. Collaborative and trustworthy, embodying EvenUp’s values including always building trust and 1% better every day. Why This Role Matters The Director of People Operations is critical to EvenUp’s ability to scale efficiently while maintaining operational excellence. By building reliable systems, high-quality data, scalable policies, and compliant immigration processes, you enable teams to focus on impact and growth, while ensuring a seamless, world-class employee experience that supports our mission. Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: Choice of medical, dental, and vision insurance plans for you and your family Additional insurance coverage options for life, accident, or critical illness Flexible paid time off, sick leave, short-term and long-term disability 10 US observed holidays, and Canadian statutory holidays by province A home office stipend 401(k) for US-based employees and RRSP for Canada-based employees Paid parental leave A local in-person meet-up program Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Develop and deploy ML/NLP models to improve legal claims processing, collaborating with cross-functional teams. | A degree in Computer Science or related field, experience with NLP, ML frameworks like PyTorch or TensorFlow, and familiarity with cloud and data engineering tools. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. We are looking for a curious, impact-driven early career Data Scientist / Machine Learning Engineer to join our AI R&D team. You’ll develop and deploy models that power Piai™, our proprietary claims-intelligence platform, with a focus on machine learning, natural-language processing, and generative AI. Working alongside senior ML engineers, data scientists, and legal subject-matter experts, you’ll turn raw legal and medical data into production-ready models that directly improve justice for personal-injury clients. What you’ll do: Model research & prototyping – Explore, implement, and benchmark ML/NLP/generative-AI methods (e.g., LLM fine-tuning, retrieval-augmented generation, document understanding). Data preparation & feature engineering – Clean, annotate, and transform structured and unstructured case data; build reusable datasets and data loaders. Experimentation workflow – Design experiments, run A/B tests, analyze results, and communicate findings to the wider product and engineering teams. Productionization – Help integrate models into our microservices architecture; collaborate with MLOps engineers on packaging, testing, monitoring, and scaling. Cross-functional collaboration – Pair with product managers, legal analysts, and software engineers to translate pain points into ML solutions and measurable product improvements. Continuous learning – Stay current with research in LLMs, representation learning, and prompt engineering; share insights through internal talks and docs. What we look for: Education: Ph.D., M.S. or B.S. in Computer Science, Machine Learning, Data Science, Statistics, Computational Linguistics, or a closely related field Core expertise: Solid grounding in machine-learning fundamentals (supervised & unsupervised learning, evaluation metrics, overfitting/regularization). Hands-on experience with NLP or generative-AI techniques (e.g., transformers, embeddings, sequence-to-sequence models, LLMs). Technical stack: Proficiency in Python and ML/NLP libraries such as PyTorch, TensorFlow, Hugging Face, spaCy, or similar. Familiarity with SQL and basic data-engineering concepts (ETL, versioned datasets, notebooks). Nice-to-have: exposure to cloud platforms (AWS/GCP), experiment-tracking tools (Weights & Biases, MLflow), or containerized deployment (Docker/Kubernetes). Mindset & people skills: Eagerness to learn from senior teammates and iterate quickly in a fast-moving startup. Clear, concise communication—both written and verbal. Strong analytical thinking and a bias toward shipping pragmatic, high-impact solutions. Location: Hybrid – We have offices in San Francisco and Toronto Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: Choice of medical, dental, and vision insurance plans for you and your family Additional insurance coverage options for life, accident, or critical illness Flexible paid time off, sick leave, short-term and long-term disability 10 US observed holidays, and Canadian statutory holidays by province A home office stipend 401(k) for US-based employees and RRSP for Canada-based employees Paid parental leave A local in-person meet-up program Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Lead and develop a team of ML engineers and scientists to build scalable, impactful ML and GenAI systems, translating product needs into technical solutions. | Deep expertise in ML, NLP, LLMs, and proven experience in deploying ML features into production, along with team management skills. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. The Role We are seeking a Senior Manager of Machine Learning to help build and scale a core ML function at EvenUp. This role will report to the Director of Machine Learning (or Head of Data Science) and will play a key leadership role in delivering applied machine learning systems across several high-impact, GenAI-heavy product areas, including Document Generation, Agentic Systems (including Voice Agents, etc.), and Data and Knowledge Management. You will be responsible for leading a team of ML engineers and scientists, translating product needs into robust ML solutions, and ensuring models and systems are production-ready, scalable, and impactful. This is a hands-on leadership role ideal for someone who enjoys building teams, shipping ML-powered products, and operating at the intersection of strategy and execution. Hybrid: We'd like you to come into one of our hubs at least three days a week. That said, if you're located somewhere else, we're open to discussing a fully remote setup. What You’ll Do Lead, mentor, and grow a team of Machine Learning engineers and scientists Drive execution of ML initiatives across Document Generation, Voice Agents, and Knowledge Base systems Partner closely with Product and Engineering to define scope, priorities, and delivery plans Design, build, and deploy production-grade ML and GenAI systems using LLMs and modern ML tooling Establish and reinforce best practices for model development, evaluation, deployment, and iteration Balance short-term delivery with long-term technical quality and scalability What We Look For Experience managing and developing ML or data science teams in a fast-paced environment Deep technical expertise in machine learning, NLP, generative AI, and LLMs Knowledge and experience in fine-tuning and post-training LLMs, reinforcement learning, etc. Ability to translate ambiguous product problems into well-scoped ML solutions Proven track record of shipping ML-powered features into production Strong cross-functional collaboration and communication skills A builder mindset with a desire to grow teams, systems, and technical ownership over time Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: Choice of medical, dental, and vision insurance plans for you and your family Additional insurance coverage options for life, accident, or critical illness Flexible paid time off, sick leave, short-term and long-term disability 10 US observed holidays, and Canadian statutory holidays by province A home office stipend 401(k) for US-based employees and RRSP for Canada-based employees Paid parental leave A local in-person meet-up program Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Manage and grow a portfolio of high-value enterprise SaaS accounts through strategic planning, on-site engagement, and cross-functional collaboration. | 5+ years in strategic customer success or key account management, managing large accounts with $1M+ ARR, with a consultative approach and comfort with in-person client engagement. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. We’re seeking a West Coast based Strategic Account Director to partner with our most impactful, high-touch enterprise accounts in key regional markets. This role is ideal for someone who thrives in high-growth environments, enjoys building deep customer partnerships, and excels at on-site account engagement, roadmap partnership, and revenue growth planning. This is a rare opportunity to lead in a mission-focused, AI-first company with exponential growth. You’ll drive measurable impact, help scale foundational customer success structures, and shape the way EvenUp serves its most strategic clients. What You’ll Do Drive Growth & Retention: Prospect, develop, and close upsell and cross-sell opportunities and contract renewals. Strategic Account Planning: Partner with EvenUp product and executive teams to develop and execute long-term success plans aligned with customer objectives and business outcomes. Own High-Value Accounts: Lead a portfolio of 5-10 key accounts, ensuring they receive personalized, high-touch support and strategic guidance. On-site Client Engagement: Be present with clients at least once a week—build trust, understand evolving goals, and ensure alignment. Outcome-Focused Advocacy: Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings and align on goals. What We’re Looking For Experience: 5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups Account Expertise: Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope Consultative Approach: Skilled at working with every level of the business: executive stakeholders, operations leaders, contributors to understand their goals and deliver outcomes Hands-On & Autonomous: Comfortable navigating ambiguity and taking ownership—without needing constant direction Collaborative & Internal Influence: Excellent cross-functional communication—ensuring customer feedback is woven into product and service enhancements Weekly Local Travel: Comfortable engaging with regular in-person meetings, drop-ins, trainings within a two hour drive Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: Choice of medical, dental, and vision insurance plans for you and your family Additional insurance coverage options for life, accident, or critical illness Flexible paid time off, sick leave, short-term and long-term disability 10 US observed holidays, and Canadian statutory holidays by province A home office stipend 401(k) for US-based employees and RRSP for Canada-based employees Paid parental leave A local in-person meet-up program Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Leading and scaling enterprise onboarding and implementation teams, ensuring delivery excellence, and driving customer adoption and change management. | Extensive experience in enterprise software delivery, program management, and leading teams of TPMs, with strong stakeholder management and technical understanding. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. The Manager, Enterprise Platform Delivery will lead and scale a team of Technical Program Managers responsible for enterprise onboarding and implementation. This role blends people leadership, delivery excellence, and cross-functional execution, ensuring complex enterprise deployments are delivered on time, at quality, and with strong customer adoption. You will own execution across multiple concurrent enterprise programs, set standards for delivery and change management, coach TPMs through high-stakes implementations, and partner closely with Product, Engineering, Sales, and Customer Success leadership. This is a highly visible role with direct impact on customer outcomes, retention, and expansion. Key Responsibilities Team Leadership & Development Lead, coach, and scale a team of TPMs delivering enterprise onboarding and implementation programs Establish clear expectations around delivery rigor, customer communication, risk management, and adoption outcomes Support hiring, onboarding, and ramp of new TPMs as the team grows Provide ongoing performance feedback, career development, and mentorship Act as an escalation point for complex customer challenges and delivery risks Program & Delivery Oversight Own delivery excellence across a portfolio of enterprise implementations Ensure consistent execution of program plans spanning: Data migration & legacy system retirement, platform configuration & integrations, user onboarding & training, and change management & go-live readiness Drive standardization of implementation methodologies, templates, and best practices Monitor program health, risks, dependencies, and timelines across customers Change Management & Adoption Strategy Ensure adoption strategies are embedded into every enterprise implementation Guide TPMs in applying structured change management frameworks (e.g., ADKAR, Kotter) Partner with CS leadership to ensure smooth transition from implementation to steady-state success Define and track adoption and readiness metrics post-launch Cross-Functional & Executive Partnership Partner closely with Product and Engineering to align roadmap, implementation feasibility, and customer commitments Collaborate with Sales and Solutions teams during pre-sales and handoff for enterprise customers Communicate program health, risks, and outcomes to internal executive stakeholders Build trusted relationships with senior customer stakeholders and executive sponsors Operational Excellence & Scale Improve tooling, workflows, and reporting for enterprise delivery at scale Balance customer-specific customization with repeatable, scalable processes Ensure compliance with enterprise security, data integrity, and operational standards Qualifications Experience 8–12+ years of experience in enterprise software delivery, implementation, or program management 3+ years of people management experience leading program managers, TPMs, or implementation teams Proven success delivering complex, multi-workstream enterprise implementations Strong background in data migration, platform configuration, and system integrations Hands-on experience driving customer adoption and organizational change Skills & Expertise Deep program management expertise (Jira, Asana, MS Project, etc.) Strong understanding of enterprise change management frameworks Experience working closely with Product and Engineering teams Excellent executive communication and stakeholder management skills Ability to operate in fast-paced, ambiguous, high-growth environments Attributes Customer-obsessed leader with high delivery standards Calm, structured, and decisive under pressure Comfortable balancing strategic planning with hands-on problem solving Passionate about building teams, processes, and scalable systems Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: Choice of medical, dental, and vision insurance plans for you and your family Additional insurance coverage options for life, accident, or critical illness Flexible paid time off, sick leave, short-term and long-term disability 10 US observed holidays, and Canadian statutory holidays by province A home office stipend 401(k) for US-based employees and RRSP for Canada-based employees Paid parental leave A local in-person meet-up program Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Own the full sales cycle from lead generation to closing, including prospecting, relationship building, and demonstrating product value. | Proven experience in leading end-to-end sales processes, exceeding quotas, and strong communication skills. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. We’re looking for an Account Executive based either in Boise, ID or Spokane, WA to execute and refine our sales playbook from lead generation to closing. You are a fit for this role if you’re not afraid to get your hands dirty and own your pipeline and outcomes. EvenUp is committed to investing in the development and enablement of our sales team. What you'll do: • Own the full sales-cycle from lead to close to include outbound prospecting • Conduct 30 cold calls a day with the goal of generating 3 self-sourced meetings a week. • You'll spend 1-3 days per week meeting prospects in person, building relationships and demonstrating our product’s value • Travel to events and conferences to meet key law firm decision-makers and close deals • Consistently be in communication with other cross-functional members of our team What we look for: • Demonstrated experience leading an end to end sales process, ideally in a B2B SaaS • Proven track record of hitting or exceeding sales targets and quotas • Solid organizational skills and strong attention to detail • Excellent written and verbal communication skills • Self driven and results-oriented • Team player with a competitive spirit • Commitment to data hygiene and leveraging available tools and resources #LI-Remote Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: • Choice of medical, dental, and vision insurance plans for you and your family • Additional insurance coverage options for life, accident, or critical illness • Flexible paid time off, sick leave, short-term and long-term disability • 10 US observed holidays, and Canadian statutory holidays by province • A home office stipend • 401(k) for US-based employees and RRSP for Canada-based employees • Paid parental leave • A local in-person meet-up program • Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Own the full sales cycle from lead generation to closing, including prospecting, demos, and relationship building. | Demonstrated experience in end-to-end B2B SaaS sales, exceeding quotas, and strong communication skills. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. We’re looking for an Account Executive in either San Diego or Orange County to execute and refine our sales playbook from lead generation to closing. You are a fit for this role if you’re not afraid to get your hands dirty and own your pipeline and outcomes. EvenUp is committed to investing in the development and enablement of our sales team. This role will require residing within either Orange County or San Diego, and commuting to the other. What you'll do: • Own the full sales-cycle from lead to close to include outbound prospecting • Conduct 30 cold calls a day with the goal of generating 3 self-sourced meetings a week. • You'll spend 1-3 days per week meeting prospects in person, building relationships and demonstrating our product’s value • Travel to events and conferences to meet key law firm decision-makers and close deals • Consistently be in communication with other cross-functional members of our team What we look for: • Demonstrated experience leading an end to end sales process, ideally in a B2B SaaS • Proven track record of hitting or exceeding sales targets and quotas • Solid organizational skills and strong attention to detail • Excellent written and verbal communication skills • Self driven and results-oriented • Team player with a competitive spirit • Commitment to data hygiene and leveraging available tools and resources #LI-Remote Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: • Choice of medical, dental, and vision insurance plans for you and your family • Additional insurance coverage options for life, accident, or critical illness • Flexible paid time off, sick leave, short-term and long-term disability • 10 US observed holidays, and Canadian statutory holidays by province • A home office stipend • 401(k) for US-based employees and RRSP for Canada-based employees • Paid parental leave • A local in-person meet-up program • Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Lead and manage end-to-end onboarding processes for enterprise customers, deliver training and demos, coordinate cross-functional teams, and drive customer adoption and satisfaction. | 5+ years onboarding or implementation experience in SaaS or legaltech, excellent communication, project management skills, technical aptitude, and willingness to travel up to 50%. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. As an Enterprise Customer Onboarding Specialist, you will own and drive the post-sale onboarding process for new EvenUp customers, ensuring they achieve rapid adoption and sustained value from our platform. You will lead strategic onboarding sessions, coordinate with cross-functional teams, and work directly with key decision-makers and end-users. Your efforts will be critical in maximizing trial utilization and ultimately enhancing customer retention and satisfaction. This role requires a proactive, customer-centric mindset, excellent communication skills, and a deep understanding of SaaS onboarding best practices—coupled with a readiness to travel up to 50% when necessary. What you'll do: • Onboarding Management & Process Ownership: • Lead comprehensive onboarding sessions for new customers, including trial kickoff calls, live demos, and tailored training sessions covering EvenUp’s suite of products. • Facilitate the smooth handoff from Sales to Customer Success by ensuring all critical customer information is accurately collected and documented. • Implement a structured onboarding process for your clients, ensuring that key milestones are met (e.g., trial kickoff call, product feedback meetings, account reviews, and transition calls). • Customer Training & Adoption: • Develop and deliver high-impact onboarding and training sessions to equip customers with the skills necessary to use EvenUp’s platform effectively. • Lead product demonstrations covering key features of EvenUp’s Claims Intelligence Platform. • Ensure all potential users are active in the EvenUp portal and support continuous learning through follow-up sessions and best-practice sharing. • Cross-Functional Coordination & Feedback Integration: • Collaborate closely with Account Executives (AEs), Customer Success Managers (CSM), Product, Legal/Medical Operations, and Engineering teams to ensure customer requirements and feedback are promptly addressed. • Act as the primary point of contact during the onboarding trial period, tracking key metrics (e.g., user engagement, demand submissions, software utilization) via platforms like Vitally and escalating issues when necessary. • Mentor and support junior onboarding team members while refining onboarding strategies to achieve higher trial conversion rates. • Strategic Customer Engagement: • Engage with key decision-makers and firm champions to establish strategic success metrics and ensure alignment on implementation milestones. • Lead high-level review sessions (e.g., account strategy sessions and transition meetings) to discuss trial performance, identify upsell or cross-sell opportunities, and gather actionable feedback. • Advocate for continuous customer improvement by initiating meetings with customers to troubleshoot problems, optimize workflows, and set clear next steps toward long-term success. What we're looking for: • Experience: • 5+ years of experience in customer onboarding, implementation, or success roles, preferably within the SaaS or legaltech industries. • Demonstrated ability to manage end-to-end onboarding processes for enterprise clients and high-value accounts. • Skills & Competencies: • Excellent verbal and written communication skills with the ability to present complex technical solutions to non-technical stakeholders. • Strong project management, organizational, and problem-solving abilities. • Proven track record of driving customer adoption and achieving high trial-to-subscription conversion. • High technical aptitude with a strong understanding of SaaS platforms and relevant legaltech applications. • Ability to work collaboratively in a fast-paced, cross-functional environment with a customer-first mindset. • Willingness to travel up to 50% as required for onsite customer engagements and training sessions. Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: • Choice of medical, dental, and vision insurance plans for you and your family • Additional insurance coverage options for life, accident, or critical illness • Flexible paid time off, sick leave, short-term and long-term disability • 10 US observed holidays, and Canadian statutory holidays by province • A home office stipend • 401(k) for US-based employees and RRSP for Canada-based employees • Paid parental leave • A local in-person meet-up program • Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Manage a portfolio of large law firm accounts to build strategic partnerships, drive customer success, renewals, and revenue growth while collaborating cross-functionally. | Bachelor’s degree, 5+ years in customer success or account management with enterprise customers, SaaS experience, strong communication and negotiation skills, ability to travel up to 30%, and preferably legal tech experience. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. We are looking for an Enterprise Customer Success Manager to oversee a portfolio of ~30 large law firm accounts, focusing on deep, strategic partnerships to deliver measurable customer outcomes. This role requires a highly strategic mindset, exceptional relationship management skills, and a strong ability to influence senior-level stakeholders within enterprise accounts. You will act as a trusted advisor, advocate for customers within EvenUp, and identify opportunities to expand our partnership with each customer. What You’ll Do: Proactive Account Management: Regularly conduct executive-level business reviews and deliver adoption analyses to ensure customers are leveraging the full capabilities of EvenUp’s platform. Collaborate with internal teams to deliver tailored value and resolve complex challenges promptly. Strategic Partnership Development: Partner with customers to define success metrics and align with their long-term business objectives. Develop and execute tailored account plans for each customer, driving measurable outcomes and ensuring mutual success. Customer Advocacy and Success: Build and nurture strong relationships with senior stakeholders and decision-makers, including firm leadership and department heads. Serve as the primary point of contact for all customer-related matters within your portfolio. Renewal and Retention: Own the renewal process for your accounts, working to secure favorable outcomes for both EvenUp and the customer. Proactively identify risks to customer retention and create mitigation strategies to ensure continued success. Revenue Growth: Identify, recommend, and support strategic upsell and cross-sell opportunities to deepen customer value. Partner with Sales to design customized proposals and solutions that align with customer-specific goals. Insights and Feedback: Document customer feedback, enterprise-level use cases, and success stories to inform internal product development and roadmap planning. Advocate for enterprise customer needs in internal discussions, helping prioritize high-impact features and enhancements. Operational Excellence: Ensure all customer interactions and account activities are meticulously tracked in the CSP/CRM system. Provide regular updates on account health metrics and identify key trends across your portfolio. Team Collaboration: Partner with cross-functional teams, including Product, Sales, and Operations, to deliver seamless and customized customer experiences. Share enterprise-specific insights and best practices with the broader Customer Success team to elevate overall team performance. What We’re Looking For: Bachelor’s degree in a related field; MBA or JD is a strong plus. 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role, with a focus on enterprise customers. Experience navigating a fast-paced, high-growth startup environment, balancing competing priorities while maintaining a customer-first mindset. Skills and Expertise: Proven ability to manage a portfolio of enterprise accounts and deliver exceptional results. Ability to facilitate and manage multiple internal stakeholders for each account. Strong problem-solving, critical-thinking, and negotiation skills with a proactive approach to customer challenges. Exceptional interpersonal, communication, and presentation abilities, especially with executive audiences. Familiarity with SaaS business models, particularly recurring revenue and complex account structures, is a strong advantage. Experience leveraging CSPs (Customer Success Platforms) and CRM systems to manage portfolios and track enterprise customer health metrics. Legal Tech or experience working with large law firms is a significant plus. Attributes: Highly strategic, organized, and capable of managing competing priorities within enterprise environments. Collaborative and team-oriented mindset, with the ability to influence cross-functional teams. Motivated by achieving measurable customer outcomes and delivering value at scale. Other Requirements: Ability to travel within the U.S. up to 30%. Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: Choice of medical, dental, and vision insurance plans for you and your family Additional insurance coverage options for life, accident, or critical illness Flexible paid time off, sick leave, short-term and long-term disability 10 US observed holidays, and Canadian statutory holidays by province A home office stipend 401(k) for US-based employees and RRSP for Canada-based employees Paid parental leave A local in-person meet-up program Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Manage a portfolio of SMB law firm accounts to ensure customer success, drive renewals, identify upsell opportunities, and collaborate cross-functionally. | Bachelor's degree, 2+ years in customer success or account management with SMB clients, strong communication and problem-solving skills, familiarity with CRM, and ideally SaaS or legal tech experience. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. Our Customer Success Manager, SMB will oversee a portfolio of 200 sole proprietor law firm accounts, balancing strategic engagement with scalability to deliver measurable customer outcomes. This role requires a strategic mindset and strong relationship management skills to address the unique needs of SMB customers. You will act as a trusted advisor, advocate for customers within EvenUp, and identify opportunities to expand our partnership with each customer. What you'll do: Proactive Account Management: Regularly conduct check-ins, business reviews, and adoption analyses to ensure customers are leveraging the full capabilities of EvenUp’s platform. Collaborate with internal teams to deliver value and resolve challenges promptly. Partnership Development: Partner with customers to establish success metrics and ensure alignment with their business goals. Execute success plans for customers, driving measurable outcomes. Customer Advocacy and Success: Build and maintain strong relationships with key customer stakeholders, ranging from firm leadership to end-users. Serve as the primary point of contact for all customer-related matters within your portfolio. Renewal and Retention: Own the renewal process for your accounts, working to secure favorable outcomes for both EvenUp and the customer. Analyze and mitigate risks to customer retention by addressing concerns and providing solutions proactively. Revenue Growth: Identify and qualify upsell or cross-sell opportunities to drive additional value for customers. Collaborate with Sales on proposals for cross-sell opportunities based on customer-specific needs. Insights and Feedback: Document customer feedback, use cases, and success stories to inform internal product development and roadmap planning. Act as a voice of the customer in internal discussions to prioritize feature requests and improvements. Operational Excellence: Ensure all customer interactions and account activities are tracked accurately in the CRM system. Provide regular updates on account health metrics and identify trends across your portfolio. Team Collaboration: Partner with cross-functional teams, including Product, Sales, and Operations, to deliver seamless customer experiences. Share insights and best practices with the broader Customer Success team to enhance overall team performance. What we look for: Education and Experience: Bachelor’s degree in a related field 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably with SMB customers. Experience navigating a fast-paced, high-growth environment, balancing competing priorities while maintaining a customer-first mindset. Skills and Expertise: Proven ability to manage a portfolio of accounts and deliver exceptional results. Strong problem-solving and critical-thinking skills with a proactive approach to customer challenges. Exceptional interpersonal, communication, and presentation abilities. Familiarity with SaaS business models is a strong advantage. Experience leveraging CRM systems to manage portfolios and track customer health metrics. Legal Tech or experience working with law firms is a strong plus. Attributes: Highly organized, detail-oriented, and capable of managing competing priorities. Collaborative and team-oriented mindset. Motivated by achieving measurable customer outcomes and delivering value. Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: Choice of medical, dental, and vision insurance plans for you and your family Additional insurance coverage options for life, accident, or critical illness Flexible paid time off, sick leave, short-term and long-term disability 10 US observed holidays, and Canadian statutory holidays by province A home office stipend 401(k) for US-based employees and RRSP for Canada-based employees Paid parental leave A local in-person meet-up program Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Manage and grow a portfolio of high-value enterprise accounts through strategic planning, upselling, and regular on-site client engagement. | 5+ years in strategic customer success or key account management in high-growth B2B SaaS, managing large complex accounts with $1M+ ARR, strong consultative and cross-functional skills, and willingness to travel locally weekly. | EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. We’re seeking a Strategic Account Director, Miami to partner with our most impactful, high-touch enterprise accounts in key local markets. This role is ideal for someone who thrives in high-growth environments, enjoys building deep customer partnerships, and excels at on-site account engagement, roadmap partnership, and revenue growth planning. This is a rare opportunity to lead in a mission-focused, AI-first company with exponential growth. You’ll drive measurable impact, help scale foundational customer success structures, and shape the way EvenUp serves its most strategic clients. What You’ll Do • Drive Growth & Retention: Prospect, develop, and close upsell and cross-sell opportunities and contract renewals. • Strategic Account Planning: Partner with EvenUp product and executive teams to develop and execute long-term success plans aligned with customer objectives and business outcomes. • Own High-Value Accounts: Lead a portfolio of 5-10 key accounts, ensuring they receive personalized, high-touch support and strategic guidance. • On-site Client Engagement: Be present with clients at least once a week—build trust, understand evolving goals, and ensure alignment. • Outcome-Focused Advocacy: Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings and align on goals. What We’re Looking For • Experience: 5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups • Account Expertise: Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope • Consultative Approach: Skilled at working with every level of the business: executive stakeholders, operations leaders, contributors to understand their goals and deliver outcomes • Hands-On & Autonomous: Comfortable navigating ambiguity and taking ownership—without needing constant direction • Collaborative & Internal Influence: Excellent cross-functional communication—ensuring customer feedback is woven into product and service enhancements • Weekly Local Travel: Comfortable engaging with regular in-person meetings, drop-ins, trainings within a two hour drive Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: • Choice of medical, dental, and vision insurance plans for you and your family • Additional insurance coverage options for life, accident, or critical illness • Flexible paid time off, sick leave, short-term and long-term disability • 10 US observed holidays, and Canadian statutory holidays by province • A home office stipend • 401(k) for US-based employees and RRSP for Canada-based employees • Paid parental leave • A local in-person meet-up program • Hubs in San Francisco and Toronto Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Compensation Range: $100K - $150K