Eventbrite, Inc.

The Senior Manager, Treasury will lead global cash and liquidity management, ensuring efficient use of funds and compliance with SOX. This role also involves providing strategic insights to senior leadership and mentoring a team of treasury professionals. | Candidates should have a bachelor's degree in Finance, Accounting, or Economics, with an MBA or CFA/CTP preferred. A minimum of 8 years of progressive treasury or corporate finance experience, including 3 years in a leadership role, is required. | THE TEAM Eventbrite is a leading global online marketplace for live experiences, bringing together millions of creators and consumers to share the joy of events. We are a publicly traded company that thrives at the intersection of technology, community, and commerce. THE ROLE We are seeking an experienced and strategic Senior Manager, Treasury to join our Finance team. This role will oversee global cash and liquidity management, ensure compliance with SOX, and provide critical support for strategic deals. The ideal candidate has strong technical treasury expertise, public company experience, and a proven track record of leading teams in a fast-paced, high-growth environment. YOU WILL Lead global cash management and liquidity management, ensuring efficient use of funds across all entities. Oversee cash flow forecasting processes, delivering accurate, timely insights to support decision-making. Manage and optimize working capital, including covenant modeling, compliance, and tracking. Develop, implement, and monitor the company’s investment policy and strategy, ensuring alignment with risk tolerance, return objectives, and overall corporate priorities. Partner with Legal, Sales, and Finance to review sales pipeline deals, assessing terms, deal economics, and overall financial impact. Drive SOX compliance for treasury-related processes and controls. Build and maintain strong banking and external partner relationships to support financing and liquidity needs. Mentor, develop, and lead a small team of treasury professionals, fostering collaboration and growth. Provide strategic input and insights to senior leadership on treasury-related matters, including capital structure, investment strategy, and cash deployment. THE SKILLSET Bachelor’s degree in Finance, Accounting, Economics, or related field; MBA or CFA/CTP preferred. 8+ years of progressive treasury or corporate finance experience, with at least 3+ years in a leadership role. Experience in a public company environment, with strong knowledge of SOX compliance requirements. Demonstrated expertise in cash forecasting, liquidity management, covenant compliance, and investment policy development. Strong understanding of deal desk support, including deal review and evaluation. Excellent analytical, modeling, and problem-solving skills. Strong interpersonal and communication skills, with the ability to influence stakeholders across functions. Proven ability to lead and develop a high-performing team. ABOUT EVENTBRITE At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life. Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority. Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community. BENEFITS We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle. Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off). EQUAL OPPORTUNITY At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.

The Renewals Specialist manages and executes renewal processes for a high-volume portfolio of event ticketing clients while maximizing customer retention rates. This role involves proactive customer engagement, renewal negotiations, and utilizing automation tools to streamline the renewal process. | Candidates should have a bachelor's degree and at least 2 years of experience in renewal management or related fields. Proficiency in CRM and marketing automation tools, along with strong analytical and communication skills, is essential. | THE CHALLENGE The Renewal Specialist is a critical role requiring the skills of a highly motivated and results-driven Customer Success (CS) professional. This role is focused on managing a high volume of client renewals through advanced automation tools and scalable outreach strategies. The ideal candidate will be responsible for maximizing customer retention rates, minimizing churn, and driving revenue growth through efficient renewal processes in the fast-paced events and ticketing sector. THE ROLE Customer Renewal Management: Manage and execute renewal processes for a high-volume portfolio of event ticketing clients. Proactively engage with customers 90-180 days prior to contract expiration dates. Generate accurate renewal forecasts and maintain a rolling 120-day renewal pipeline. Conduct renewal negotiations and secure contract extensions with minimal manual intervention. Identify and mitigate renewal risks through data-driven insights and customer analytics. Automation & Scalable Outreach: Implement and optimize automated renewal workflows using CRM and marketing automation platforms. Design and execute multi-channel outreach campaigns (email, in-app notifications, SMS). Leverage automation tools to send personalized renewal reminders and follow-up sequences. Utilize AI-powered tools to predict churn risk and trigger appropriate intervention campaigns. Create and maintain automated renewal templates and communication sequences. Customer Relationship Management: Build and maintain strong relationships with key stakeholders at client organizations. Provide exceptional customer service throughout the renewal process. Address customer concerns, objections, and renewal blockers effectively. Collaborate with Customer Success, Sales, and Support teams to ensure seamless customer experience. Gather and act on customer feedback to improve renewal processes and customer satisfaction. Data Analysis & Reporting: Track and analyze key renewal metrics including retention rates, churn rates, and revenue impact. Monitor customer engagement metrics and usage patterns to identify renewal opportunities. Generate regular reports on renewal performance and pipeline health. Utilize customer data and analytics to segment customers and personalize outreach strategies. Maintain accurate customer records and renewal documentation in CRM systems. Upselling & Cross Selling: Identify expansion opportunities during the renewal process. Collaborate with sales teams on larger expansion opportunities. Promote new features, add-ons, and enhanced service packages. Success Metrics (KPIs) Gross Retention Rate. Net Revenue Retention. Renewal Volume. Time to Renewal. Customer Satisfaction (CSAT during the renewal process) Automation Efficiency: (% renewals closed through automated processes) THE SKILLSET Bachelor's degree in Business, Marketing, Communications, or related field 2+ years of experience in renewal management, account management, customer success, or sales roles Previous experience in B2B SaaS, subscription-based services, or events/ticketing industry preferred Proven track record of managing high-volume customer portfolios Proficiency with CRM platforms (Salesforce, HubSpot, or similar) Experience with marketing automation tools (Marketo, Pardot, Mailchimp, or similar) Knowledge of customer success platforms (Gainsight, ChurnZero, or similar) Familiarity with ticketing systems and event management software Strong Excel/Google Sheets skills for data analysis and reporting Experience with email automation and drip campaign tools Strong negotiation and closing skills Excellent written and verbal communication abilities Data-driven mindset with analytical problem-solving skills Ability to manage multiple priorities in a fast-paced environment Customer-focused approach with strong relationship-building skills Detail-oriented with strong organizational capabilities Self-motivated with ability to work independently PAY TRANSPARENCY The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Eventbrite, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is listed below. You may also be eligible to participate in Eventbrite’s incentive program(s) (such as equity, annual incentive bonus and commission plans), subject to the applicable rules and restrictions. Pay Transparency Range (US) $60,000—$74,900 USD ABOUT EVENTBRITE At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life. Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority. Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community. BENEFITS We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle. Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off). EQUAL OPPORTUNITY At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.

Track cultural trends, support media outreach, draft press materials, and contribute to brand campaigns and communications strategy. | Completed college degree (junior level or higher), previous internship or experience in PR/communications/marketing, strong writing and communication skills, and availability 30-40 hours per week. | Eventbrite is where people come together to create, share, and discover events that spark passions and bring joy. From live music festivals to immersive dinners to glassblowing workshops, we connect people through unforgettable shared experiences. THE TEAM Our global communications team is a mix of media strategists, former journalists, creatives, and storytellers. We work together to share Eventbrite's story and make sure it reflects our mission and values. THE ROLE We're looking for a Brand Communications Intern to help us keep Eventbrite at the center of cultural conversations. This role is hands-on-you'll track trends, write and edit content, support media outreach, and contribute ideas to campaigns. You'll learn the ins and outs of consumer PR, brand marketing, and data-driven storytelling while helping us highlight Eventbrite as the place for unique, shared experiences. This position is remote and reports to the Senior Director, Brand & Consumer Communications YOU WILL • Track cultural trends and spot opportunities for Eventbrite to join the conversation • Use platform data to identify event trends that can become media stories • Build and update media lists, research new journalists, and keep coverage organized • Draft press materials like pitches, releases, and blog posts • Support briefing books, trend reports, and brainstorming sessions • Help amplify brand campaigns and seasonal activations • Research industry and competitor trends to inform strategy • Collaborate with marketing, social, and content teams WHAT WE'RE LOOKING FOR • Completed a college degree (junior level or higher) in Communications, PR, Journalism, Marketing, English, or similar • Previous internship or experience in PR, communications, or marketing • Available 30-40 hours per week during business hours Skills & Attributes: • Basic understanding of communications, social media, PR, and/or marketing • Active on social media and tuned into cultural trends • Strong writing and communication skills • Organized, detail-oriented, and creative • Comfortable working independently and with a team • Thrives in a fast-paced environment • Positive, "make it happen" attitude Bonus Points: • Canva and/or graphic design experience • Interest in the live events/experiences space • Understanding of Gen Z culture and digital habits WHAT YOU'LL GAIN • Real-world experience in consumer PR and brand communications • Exposure to data-driven storytelling and trend analysis • Mentorship from seasoned communications pros • Cross-functional experience with marketing, social, and content teams • Portfolio-ready materials to showcase your work • Insight into the fast-changing live experiences industry Ready to help shape the future of live experiences? We're looking for someone who's curious about culture, passionate about trends, and excited to help connect people through events. ABOUT EVENTBRITE At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life. Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority. Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community. BENEFITS We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings' lifestyle. Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off). EQUAL OPPORTUNITY At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.