Ethos Life

Own and execute a prioritized customer experience roadmap while managing cross-functional teams to drive operational improvements. | 8+ years in customer experience or analytics with strong data skills, CRM experience, and ability to influence leadership. | About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten. About the role Creating a world-class customer experience is critical to Ethos' mission and will continue to determine our growth and success at the intersection of life insurance and technology. We're looking for a leader who can build the CX processes, tools, and voice-of-customer channels we need to move from reactive problem-solving to a proactive customer experience engine: one that consistently identifies where we're falling short and drives improvements forward, end to end. To succeed in this role, you should be passionate about building frictionless operations and comfortable owning ambiguity as we mature this function. Duties and Responsibilities: Own and execute on a prioritized CX roadmap spanning process, technology, product, and marketing driven improvements - driving cross-functional execution and ensuring priorities translate into delivered outcomes. Own end-to-end synthesis of customer insight across Voice of Customer data, complaints, escalations, and input from other leaders — translating signals from across the business into one clear, prioritized point of view. Own our Voice of Customer platform — validating taxonomy accuracy, evolving reporting, and identifying new data sources that should feed the system. Define and evolve our service channel strategy — determining the right mix of live support, self-service, and automation is used to get customers the help they need. Lead CX operational teams, building the systems, processes, and structure our teams need to scale alongside the business. Partner with cross functional teams on our customer surveying strategy with full platform administration across customer segments. Get personally into the data: pull and validate core reporting directly from Salesforce and other platforms rather than relying on others to package insights before you can act on them. Qualifications and Skills: 8+ years experience leading customer experience or similar analytics/insight-driven functions with a demonstrated ability to scale a customer experience function. A track record of standing up or running a structured insights-to-roadmap process — turning customer feedback into prioritized, executed work. Demonstrated success influencing roadmap prioritization across product, engineering, or other functional leaders without direct authority over their teams' resources. Genuinely hands-on with data: comfortable pulling and validating core reporting directly from CRM/support platforms. Experience owning or deeply using a Voice of Customer or comparable insight platform as a core, ongoing responsibility. People leadership experience managing a multi-function team with distinct operational workstreams and disciplines. #LI-Remote #LI-SG2 The US national base salary range for this full-time position is $122,000 -$170,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. You can find further details of our US benefits at https://www.ethoslife.com/careers/ Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com. We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.

Lead and optimize corporate accounting operations including month-end close, compliance, team management, and process improvements. | 10+ years progressive accounting leadership, expertise in US GAAP and SOX, global team management, ERP and AI integration experience, and strong communication skills. | About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten. About the role Ethos is seeking an ambitious, results-driven, and hands-on Director of Corporate Accounting (open to a high-performing Senior Accounting Manager ready to step up) to lead and optimize our corporate accounting operations. This strategic yet execution-focused role is ideal for a proactive financial leader with deep technical expertise who thrives on solving complex accounting challenges, driving operational efficiencies, and ensuring strict compliance with GAAP and SOX 404 regulations. Hands-on Leadership Mindset: The ideal candidate isn't just a high-level reviewer-you are someone who loves to roll up your sleeves, dive into the trenches with the team, and personally investigate discrepancies when needed. You combine meticulous detail orientation with the strategic vision required to scale an accounting function. Duties and Responsibilities: • Senior Director Strategic Partner & Trusted Proxy: Serve as the primary right hand and strategic partner to the Senior Director of Corporate Accounting. This role demands a high degree of operational autonomy; you will be expected to step in, run day-to-day corporate functions independently from day one, and act as a true force multiplier for leadership with minimal supervision. • Autonomous Operational Ownership: Lead and execute day-to-day corporate accounting functions with an exceptional level of self-direction, including the month-end close process, global consolidation, intercompany transactions, and financial reporting, ensuring total accuracy and velocity. • In-the-Trenches Problem Solving: Actively dive into the transactional data to investigate complex discrepancies, reconcile intricate accounts, and execute root-cause analytical resolution alongside the team. • Process Automation & AI Integration: Identify, evaluate, and implement opportunities to leverage modern technology, automation, and AI workflows to streamline accounting cycles and scale the finance infrastructure. • Technical Accounting & Compliance: Serve as the internal subject matter expert on complex accounting treatments; ensure strict adherence to US GAAP, coordinate external audits, and maintain robust SOX 404 internal control environments. • Internal Controls & Process Improvement: Implement new processes and improve financial controls to ensure the long-term health and stability of our increasingly complex business operations. • Global Team Leadership & Mentorship: Manage, mentor, and elevate a growing accounting team across multiple timezones, fostering a high-performance culture anchored in accountability, continuous learning, and rigorous attention to detail. • Cross-Functional Partnership: Collaborate closely with FP&A, Legal, Operations, and Executive Leadership to deliver precise financial insights that drive strategic data-driven corporate decisions. • Ad-Hoc Projects & Strategic Guidance: Support critical ad-hoc projects (including system implementations, upgrades, integrations, and process improvements), providing strategic guidance and hands-on expertise across financial operations. Qualifications and Skills: • Progressive Career Track: 10+ years of progressive, professional accounting experience with leadership roles within a fast-growing corporate framework; experience including 3+ years at publicly traded or late-stage pre-IPO companies is highly preferred. • Global Team Management: Prior experience building and leading accounting teams across multiple timezones successfully. • Education: Bachelor's degree in Accounting. • Technical Mastery: Expert-level functional knowledge of US GAAP, advanced financial statement preparation, multi-entity consolidations, and comprehensive SOX 404 compliance frameworks. • Systems & AI Savvy: Strong familiarity with enterprise-grade ERP systems, specifically NetSuite. Hands-on experience with, or a demonstrable interest in, incorporating artificial intelligence (AI) tools to optimize traditional workflows is a significant plus. • Meticulous Detail Orientation: Exceptional attention to detail with a proven operational track record of isolating financial anomalies, implementing automated sanity checks, and enforcing ironclad data integrity across systems. • Execution & Extreme Ownership: Motivated self-starter with a track record of success and a proven ability to juggle multiple projects/tasks while hitting deadlines with minimal supervision. Strong desire to own and drive projects from Day 1. • Communication & Collaboration: Excellent written and verbal communication skills; highly effective cross-functional collaborator. • Mindset & Drive: An ambitious leader who excels within high-growth ambiguity, welcomes building structured mechanisms from the ground up, and naturally balances strategic direction with tactical execution. #LI-Remote #[LI-AG1] The US national base salary range for this full-time position is $190,000 -$210,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. You can find further details of our US benefits at https://www.ethoslife.com/careers/ Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.

Design, build, and maintain complex fullstack systems and scalable platform services while collaborating with cross-functional teams. | 2-5 years of software engineering experience with proficiency in JavaScript, TypeScript, Node, or Python and strong CS fundamentals. | About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten. About the Role As a Software Engineer, you'll work across the stack and be responsible for building scalable platform services and systems. You’ll work closely with other engineers to build and ship key features. We are detail oriented and value clean, modular, and high-performing code. You'll help architect and build our internal standards and frameworks. You are preferably located in San Francisco or willing to relocate. This is a hybrid role with at least 2 days in office and 3 days remote each week. Duties and Responsibilities: Design, build and maintain complex fullstack systems Collaborate with other engineers, PMs and non-technical stakeholders to develop and ship features Design, build, and maintain our API’s Find and solve performance issues Participate in code reviews Communicate best practices to the team Write engineering requirements documents Qualifications and Skills: 2-5 years of relevant experience in a software engineering role Full stack engineering experience in Javascript, Typescript, Node or Python Experienced with software engineering best practices – design patterns, code reviews, unit and integration testing, etc. Ability to communicate technical specifications both verbal and written Understanding of security, common attacks and defenses Experience shipping features behind an A/B testing or feature flag platform, such as Optimizely Ability to succinctly communicate technical specifications both verbal and written Command over front-end web technologies such as HTML, CSS and React Familiar with optimizing Core Web Vitals and loading speed performance Experience building complex architecture systems from the ground up, experience with backend architectural patterns of large, high-scale web applications Expert at leveraging agentic coding tools (e.g., Claude Code, Cursor, Copilot) to accelerate development workflows and improve engineering productivity Ability to design clean APIs and understanding of performance issues Knowledge of mobile first responsive styling methodologies Experience working with third-party lifecycle communication infrastructure, including platforms like Iterable, Twilio, Salesforce, and Regal, to orchestrate multi-channel customer engagement Solid CS fundamentals – including data structures and algorithms Understanding of security, common attacks and defenses Knowledge of build systems configurations and setup - such as Webpack Experience with infrastructure, distributed systems, and deploying apps into a high-scale environment with integrated logging and monitoring technologies #LI-Remote #LI-MK1 The US national base salary range for this full-time position is $96,000 - $169,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. You can find further details of our US benefits at https://www.ethoslife.com/careers/ Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com. We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.