Ethos Life

Lead infrastructure, reliability, and platform tooling strategy, mentor SRE teams, improve incident response, and optimize cloud costs while building scalable, secure systems. | Requires 10+ years of software engineering experience operating production systems at scale, proficiency in Golang, Python, or TypeScript, and deep AWS, Kubernetes, and Terraform expertise. | About Ethos Ethos (Nasdaq: $LIFE) is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten. About the role Ethos is looking for a Staff Site Reliability Engineer to serve as a technical leader for our SRE organization in the US. In this role, you will help set the technical direction for how Ethos builds, runs, and scales production systems, from our core AWS and Kubernetes infrastructure to the internal platforms and toolchains that power our AI initiatives. This is a senior, hands-on individual contributor role with organization-wide scope. You will design and build critical infrastructure yourself, lead cross-team initiatives from conception to delivery, and raise the reliability bar across engineering by partnering closely with product teams, up to and including submitting PRs to their codebases. You will work alongside SRE leadership in the US and Bangalore to shape the roadmap, and you will be a go-to technical authority for reliability, scalability, security, and cost-efficiency. Duties and Responsibilities: Technical Leadership & Strategy Set Direction: Define and drive the multi-quarter technical strategy for reliability, infrastructure, and platform tooling, in partnership with SRE and engineering leadership and aligned with company OKRs. Architecture: Lead the design of complex, cross-cutting infrastructure systems. Author and review technical specifications and architecture proposals to ensure consistency, resilience, and long-term maintainability. Influence Without Authority: Motivate product engineering teams to adopt reliability best practices, and act as a trusted advisor on production readiness when new services are designed and brought online. Mentorship: Grow the technical skills of SREs across our US and Bangalore teams through design reviews, pairing, and code review, and help raise the hiring bar by participating in interviews. Reliability & Performance Engineering Service Standards: Establish the framework for how teams define, measure, and act on SLIs, SLOs, and error budgets. Help teams instrument and monitor them. Incident Excellence: Serve as a senior technical leader during high-severity incidents. Drive a culture of rigorous, blameless post-mortems and ensure follow-up work actually reduces recurrence. Resilience: Lead capacity planning, disaster recovery, and failure-mode testing so our systems degrade gracefully and recover quickly. Observability: Evolve our monitoring and alerting strategy so failures are detected before they impact customers and on-call is sustainable. Infrastructure & AI Platform Tooling Scalable Systems: Design, build, and operate our AWS cloud infrastructure using Infrastructure as Code (Terraform), Kubernetes, and GitOps workflows (ArgoCD, Atlantis). AI Gateway & Governance: Architect and build governed gateways for AI model routing, including model access controls, audit trails, and secure data connectors (such as MCP) that prevent sensitive data exposure. Security & Compliance: Ensure infrastructure, including AI prototyping environments, meets security and regulatory requirements through automated scanning, PII guardrails, and scoped data access. Efficiency & Cost Optimization FinOps: Lead initiatives to optimize cloud spend across the organization, including right-sizing, spot instance utilization, and cost attribution. AI Cost Management: Design metering and budgeting for LLM token usage, and build cost-aware routing so workloads use the most efficient model for the job. Visibility: Establish clear cost metrics and partner with engineering teams on architectures that are both performant and cost-effective. Developer Productivity Paved Roads: Build internal tools, CI/CD pipelines, and self-service platforms that make the reliable path the easy path for product engineering teams. Toil Elimination: Identify systemic sources of toil across engineering and automate them away. Qualifications and Skills: Experience: 10+ years of full-time software engineering experience in relevant roles (SRE, Infrastructure, Platform, DevOps, or Backend SWE), including significant time operating production systems at scale. Staff-Level Impact: A track record of leading complex, multi-team infrastructure or reliability initiatives from ambiguity to delivery, and of influencing technical direction beyond your immediate team. Software Engineering: Strong coding skills in Golang, Python, or TypeScript, and a commitment to engineering best practices: design patterns, code reviews, and testing. Cloud & Platform Expertise: Deep, hands-on experience with AWS, Kubernetes, and Terraform. Experience building Kubernetes operators is a plus. Systems Knowledge: Strong understanding of distributed systems, PostgreSQL, CI/CD systems, and observability tooling such as DataDog. Reliability Practice: Hands-on experience implementing SLIs/SLOs, leading incident response, and running effective post-mortems. Communication: Excellent written and verbal communication. You can write a clear design doc, explain trade-offs to executives, and build consensus across teams. Mindset: A strong desire to remove toil from systems, and the judgment to balance reliability, velocity, and cost. Nice to Have Experience building or operating LLM toolchains, such as AI gateways, model routing (e.g., Bedrock, Anthropic), and governance frameworks, including PII scanning and audit trails for model interactions. Demonstrated experience leading cloud cost optimization or building usage metering systems. Experience in regulated industries (insurance, fintech, healthcare) or with compliance frameworks such as SOC 2. Experience collaborating with globally distributed teams. Our Tech Stack Languages: TypeScript, Golang, Python Infrastructure: AWS, Kubernetes, Terraform, ArgoCD, Atlantis Observability & Tools: DataDog, GitHub Actions, PostgreSQL AI Platform: Anthropic, Bedrock, MCP #LI-Remote #LI-MK1 The US national base salary range for this full-time position is $156,000 - $275,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. You can find further details of our US benefits at https://www.ethoslife.com/careers/ Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com. We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.

Partner with leadership on high-priority initiatives and digital partner relationships, evaluate new verticals, set compensation structures, and conduct financial modeling. | Requires 6+ years in VC/PE, investment banking, or strategy, exceptional financial modeling, strong communication, and comfort working in fast-paced, ambiguous environments. | About Ethos Ethos (Nasdaq: $LIFE) is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten. About the role Ethos is looking for an experienced operator working directly with Partnerships Leadership to act as a force-multiplier across the highest-priority, highest-urgency initiatives at Ethos. This role sits at the intersection of strategy, revenue & distribution, strategic finance, and operations - partnering directly with cross-functional leadership to scale our Partnerships business. This role will have high visibility and will require you to solve complex, interesting challenges of a rapidly-scaling company. If you enjoy working in an environment that is fast-paced, analytically rigorous, mission-driven and impact-oriented, read on and get in touch! Duties and Responsibilities: Partnerships Leadership, ensuring high-priority, time-sensitive initiatives (often with ambiguous scope and compressed timelines) are executed effectively. New Vertical Strategy – Assess the viability of new verticals and project-manage requirements to achieve product market fit. Serve as the internal SME for new verticals - building deep fluency in partner needs, competitive dynamics, and the product and operational requirements unique to each channel. Digital Partnerships Vertical – Help lead Ethos’s digital partner relationships (Liberty Mutual, Credit Karma, SoFi, and others), owning launch execution, ongoing performance management, and expansion strategy. New Product Compensation – Determine top-of-market compensation structures for new product launches, developed in coordination with Finance, Product, and Insurance stakeholders. Strategic Finance & Analytics – Deliver ad hoc analyses supporting the Partnerships business unit that require advanced financial modeling. Qualifications and Skills: 6+ years of experience across VC/PE, Investment Banking, Strategy, Corporate Development, and/or Project Management Exceptional modeling skills; comfortable building complex, multi-variable models from scratch Strong external & cross-functional communicator - polished and credible in executive-level conversations, and able to translate complex product and commercial concepts clearly Track record of operating in fast-paced, ambiguous environments with a bias for action Ability to flex between company-level strategic thinking and deep/narrow analytical problem solving Exceptional attention to detail Experience taking an AI-native approach to maximizing your capacity. Nice to Haves: Experience with life insurance or InsurTech distribution SQL knowledge MBM #LI-Remote #LI-SG2 The US national base salary range for this full-time position is $120,000-$160,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. You can find further details of our US benefits at https://www.ethoslife.com/careers/ Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com. We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.

Lead the Policy Administration team, improve workflows and customer experience, and coordinate with stakeholders to maintain efficient operations and service standards. | Requires a bachelor’s degree, at least five years of operations or customer support experience, life insurance industry knowledge, leadership and analytical skills, and proficiency with support software such as Salesforce. | ABOUT ETHOS Ethos (Nasdaq: $LIFE) is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten. About the role As the Policy Operations Manager at Ethos, you will lead a dynamic team and be at the forefront of transforming our technology and processes to enhance the customer experience. You will oversee the day-to-day operations of the Policy Administration team while also driving process innovation to improve policy holder experiences. The ideal candidate is a people-centric leader who is passionate about process improvement and has a knack for solving complex operational challenges. You will play a pivotal role in administering a multi-product offering, ensuring efficient processes, and fostering an outstanding team culture. This role requires collaboration with cross-functional stakeholders, including product, engineering, compliance, and carrier partners, to ensure seamless operations and deliver exceptional customer experiences. Duties and Responsibilities: * Identify opportunities for process improvement and innovation, working with business partners to enhance process performance and develop new workflows * Lead and manage day-to-day operations of the Policy Administration team, providing guidance and support to ensure smooth functioning * Inspire and motivate the team by leading regular meetings, managing escalations, and effectively delegating tasks * Oversee resource management, including scheduling and team rotations, to maintain optimal staffing levels * Develop and implement customer support and policy servicing procedures, policies, and standards to ensure outstanding service delivery * Collaborate with leadership to set relevant goals and objectives, working closely with the team to consistently achieve them * Monitor key metrics, prepare comprehensive reports, and perform data analysis to inform decisions and track progress * Serve as a liaison between Policy Administration and other cross-functional teams, such as Sales, Underwriting, and engineering, ensuring clear communication and collaboration * Recruit, hire, mentor, and develop team members, creating opportunities for growth and fostering a positive work environment and team culture * Handle Jira tickets for bugs and improvements, collaborating with engineering to implement solutions * Maintain a proactive approach to identifying and resolving issues, using data to support critical decisions and drive continuous improvement Qualifications and Skills: * 5+ years of experience in operations, customer support, customer success, or a related role * Experience and knowledge of life insurance is required * Proven experience in process improvement and the ability to think creatively and solve complex problems * Strong leadership and interpersonal skills, with a track record of building and nurturing high-performing teams * Excellent written and verbal communication skills, with the ability to articulate messages to various stakeholders * Proficiency in working with Salesforce or equivalent support/help desk software * Strong analytical mindset and the ability to use data to inform decisions and drive improvements * Adaptable to change and able to work in ambiguous environments with little direction * Bachelor's degree preferred, but equivalent experience will be considered #LI-Remote  #LI-AG1 The US national base salary range for this full-time position is $90,000 - $120,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.  Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits.  You can find further details of our US benefits at https://www.ethoslife.com/careers/ Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice [https://res.cloudinary.com/getethos/image/upload/v1684458868/00_CMS/CURRENT_CRPA_Privacy_Notice_for_Job_Applicants_05-23.docx_-_Google_Docs_lr4j43.pdf]. Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com. We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.

Lead consumer product team to define and execute product vision and roadmap, managing product managers and collaborating cross-functionally to drive growth. | Over 12 years product management experience in high-growth tech companies, 5+ years leadership, fintech/insurtech background preferred, proficiency in data analytics and strategic execution. | About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten. About the Role We're looking for an exceptional product leader to join our Consumer Product team as Director of Product Management. This team is responsible for building a delightful digital consumer experience — from onboarding users and helping them understand their families' needs, to purchasing the right insurance products to protect what matters most. As Director, you will own the strategy and execution of our core consumer product surface, leading a team of product managers and partnering closely with Engineering, Design, Data Science, and Marketing. The ideal candidate combines first-principles thinking, deep consumer empathy, and organizational leadership to drive both team excellence and meaningful business outcomes. You'll set the vision, build the team, and be accountable for results at scale. We're looking for an entrepreneurial product leader who is passionate about advocating on behalf of users, building and developing high-performing PM teams, and driving sustainable business growth — all while operating with a high degree of ownership in a product-first company. Duties and Responsibilities: Leadership & People Management Lead, mentor, and grow a team of product managers, fostering a culture of ownership, experimentation, and continuous improvement Set clear goals and development plans for direct reports; conduct regular performance reviews and provide ongoing coaching Partner with recruiting to grow the PM team as the business scales, identifying talent and building a strong hiring pipeline Create clarity and alignment across the team on priorities, roadmap, and success metrics Product Strategy & Vision Define and own the multi-year product vision and roadmap for the Consumer Product team, aligned to company strategy and growth objectives Translate business goals into clear product bets, sequenced for maximum impact and learnings Identify new market opportunities — including new insurance products such as Indexed Universal Life and Whole Life — and develop go-to-market strategies to capture them Stay ahead of consumer trends, competitive dynamics, and emerging technologies to inform the product strategy Execution & Delivery Own the end-to-end consumer experience, from top-of-funnel acquisition through purchase and onboarding, driving measurable improvements to conversion rates and user satisfaction Educate consumers on the need for Life Insurance and empower them to purchase the right type and level of coverage for their families Champion a culture of rapid experimentation: define hypotheses, design tests, and use results to drive product decisions with rigor and speed Remove friction from the application experience and identify opportunities to motivate users toward completion and coverage Ensure all consumer experiences are built on a foundation of accessibility, delight, and simplicity Cross-Functional & Stakeholder Leadership Serve as the senior product voice in cross-functional forums, influencing roadmap prioritization and resource allocation decisions Build strong working relationships with Engineering, Design, Data Science, Marketing, and Actuarial partners Communicate product strategy, progress, and results clearly to executive leadership and the broader organization Drive alignment on shared goals across product, engineering, and business teams to ensure cohesive execution Duties and Responsibilities: 12+ years of experience as a product manager at a high-growth technology company, building consumer products at significant scale 5+ years of experience managing and developing product managers, with a track record of growing high-performing PM teams Experience in fintech, insurtech, or other regulated consumer industries is a plus Exceptional ability to generate, test, and refine hypotheses using a blend of data, user insights, and market trends — ensuring product decisions are both innovative and impactful Strong analytical orientation with a focus on data-driven decision making; ability to measure success rigorously across a portfolio of bets Proficiency in self-serve analytics using tools like SQL and Amplitude; comfort partnering with data science for complex analysis Proven ability to transform strategic ideas into actionable roadmaps, rapid prototypes, and iterative, feedback-driven product improvements Demonstrated experience leading and scaling PM organizations, including hiring, onboarding, and developing talent Ability to operate effectively at multiple altitudes — from setting long-term vision to rolling up sleeves on execution when needed Exceptional communication and executive presence; ability to influence without authority across functions and levels Deep track record of solving hard customer problems and translating them into durable business growth #LI-Remote #LI-MB1 The US national base salary range for this full-time position is $211,000 - $373,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. You can find further details of our US benefits at https://www.ethoslife.com/careers/ Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com. We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.

Own and execute a prioritized customer experience roadmap while managing cross-functional teams to drive operational improvements. | 8+ years in customer experience or analytics with strong data skills, CRM experience, and ability to influence leadership. | About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten. About the role Creating a world-class customer experience is critical to Ethos' mission and will continue to determine our growth and success at the intersection of life insurance and technology. We're looking for a leader who can build the CX processes, tools, and voice-of-customer channels we need to move from reactive problem-solving to a proactive customer experience engine: one that consistently identifies where we're falling short and drives improvements forward, end to end. To succeed in this role, you should be passionate about building frictionless operations and comfortable owning ambiguity as we mature this function. Duties and Responsibilities: Own and execute on a prioritized CX roadmap spanning process, technology, product, and marketing driven improvements - driving cross-functional execution and ensuring priorities translate into delivered outcomes. Own end-to-end synthesis of customer insight across Voice of Customer data, complaints, escalations, and input from other leaders — translating signals from across the business into one clear, prioritized point of view. Own our Voice of Customer platform — validating taxonomy accuracy, evolving reporting, and identifying new data sources that should feed the system. Define and evolve our service channel strategy — determining the right mix of live support, self-service, and automation is used to get customers the help they need. Lead CX operational teams, building the systems, processes, and structure our teams need to scale alongside the business. Partner with cross functional teams on our customer surveying strategy with full platform administration across customer segments. Get personally into the data: pull and validate core reporting directly from Salesforce and other platforms rather than relying on others to package insights before you can act on them. Qualifications and Skills: 8+ years experience leading customer experience or similar analytics/insight-driven functions with a demonstrated ability to scale a customer experience function. A track record of standing up or running a structured insights-to-roadmap process — turning customer feedback into prioritized, executed work. Demonstrated success influencing roadmap prioritization across product, engineering, or other functional leaders without direct authority over their teams' resources. Genuinely hands-on with data: comfortable pulling and validating core reporting directly from CRM/support platforms. Experience owning or deeply using a Voice of Customer or comparable insight platform as a core, ongoing responsibility. People leadership experience managing a multi-function team with distinct operational workstreams and disciplines. #LI-Remote #LI-SG2 The US national base salary range for this full-time position is $122,000 -$170,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. You can find further details of our US benefits at https://www.ethoslife.com/careers/ Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com. We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.