Essnova Solutions, Inc.

The Customer Experience Subject Matter Expert will advise federal agency executives on customer experience strategies and lead end-to-end survey program development. This role also involves building the Customer Experience Center of Excellence and mentoring junior consultants. | Candidates should have over 7 years of customer experience leadership in federal consulting and expertise in OMB Circular A-11 requirements. Proficiency in survey platforms and statistical sampling is essential, along with a security clearance or the ability to obtain one. | Customer Experience Subject Matter Expert (SME) Location: Hybrid (Remote with occasional travel to client sites) Employment Type: Consulting Role Salary: Competitive, commensurate with experience _____________________________________________________________________________ About Essnova Essnova Solutions, Inc. is an Inc. 500 federal contractor and SBA 8(a)/HUBZone-certified small business uniquely positioned for explosive growth. With access to powerful contract vehicles—including GSA OASIS+, Seaport NxG, FAA eFAST, GSA MAS, and 8(a) STARS III—and deep capabilities in IT, Cybersecurity, Healthcare, Geospatial, and Environmental services, Essnova brings proven excellence, necessary clearances, and ISO and CMMI Level 3 certifications backed by exceptional past performance. Building on this foundation, Essnova is expanding its leadership in federal consulting through a Customer Experience Center of Excellence (CX CoE). The CX CoE is dedicated to helping federal agencies elevate customer satisfaction programs, implement survey research and advanced analytics, and align with evolving OMB requirements for High Impact Service Providers (HISPs). We are seeking a Contracts Manager with the strategic acumen and meticulous organizational skills to keep our contracts, SMEs, and CX initiatives aligned and efficient. This role offers the opportunity to shape the backbone of Essnova’s CX practice, ensuring our growth is matched by rigor, compliance, and innovation in service delivery. What You Will Do Strategic Advisory & Thought Leadership Advise federal agency executives on customer experience strategy aligned with OMB Circular A-11, the 21st Century IDEA, and agency-specific frameworks Design comprehensive CX measurement programs incorporating multi-mode survey administration, real-time feedback systems, and voice-of-customer analytics Program Design & Implementation Lead end-to-end survey program development from initial concept through OMB clearance, fielding, analysis, and continuous improvement Design survey instruments using cognitive testing, plain language principles, and accessibility standards (Section 508 WCAG 2.1 AA) Develop sampling strategies that achieve statistical precision requirements (e.g., 95% confidence ±5% margin) across complex populations Create comprehensive evaluation frameworks balancing quantitative metrics with qualitative insights from focus groups and interviews Regulatory & Compliance Expertise Navigate OMB Paperwork Reduction Act (PRA) clearance processes, including preparation of Supporting Statements (Parts A & B), burden analyses, and non-substantive change requests Ensure compliance with federal mandates including Treasury Regulation 801 (Balanced Measures), High Impact Service Provider requirements, and Privacy Act/SORN obligations Develop data protection strategies meeting IRS Publication 1075, FISMA, and FedRAMP standards for Federal Tax Information and controlled unclassified information Design advanced analytical frameworks including driver analysis, segmentation modeling, predictive analytics, and text mining of open-ended feedback Center of Excellence Leadership Build Essnova CX CoE from concept to operational excellence, establishing methodologies, tools, training programs, and knowledge management systems Mentor junior consultants on customer experience principles, survey methodology, federal compliance, and stakeholder engagement Develop reusable assets including survey templates, analysis scripts, training materials, and proposal content Represent Essnova at federal CX forums, conferences, and client engagements as a recognized thought leader Experience 7+ years of customer experience leadership in federal government consulting or agency environments Survey platforms: Advanced proficiency in Qualtrics, Medallia, SurveyMonkey, or similar enterprise platforms (FedRAMP authorization preferred) Direct experience with OMB Circular A-11 requirements, High Impact Service Provider designations, and federal customer satisfaction mandates Proven track record implementing large-scale survey programs (5,000+ completes annually) across multiple modes (web, mail, phone, SMS) OMB Paperwork Reduction Act expertise including successful clearance package submissions and approval within 6-12 month timelines Statistical sampling and analysis proficiency with demonstrated ability to design stratified random samples meeting precision requirements Experience with IRS, SSA, CMS, VA, or other High Impact Service Providers Security clearance (active Secret or higher) or ability to obtain clearance Prior consulting experience with top-tier firms Net Promoter Score (NPS), Customer Satisfaction Index (CSI), and Customer Effort Score (CES) methodologies Text analytics and sentiment analysis using NLP/AI for open-ended comment processing Federal Government Expertise Deep understanding of federal CX frameworks: OMB A-11, Treasury Balanced Measures, Customer Experience Executive Order 14058, 21st Century IDEA Regulatory navigation: Experience with PCLIA/PIA requirements, Federal Tax Information (FTI) protection (IRS Pub 1075), and FISMA compliance Multi-channel measurement: Expertise designing surveys for phone, mail, online, mobile, and in-person touchpoints Federal procurement: Familiarity with government contracting environments, CPARS evaluation criteria, and quality assurance standards Preferred Qualifications Master degree or higher in Psychology, Social Sciences, Statistics, Public Policy, Survey Methodology, or related field Professional certifications (preferred): Certified Customer Experience Professional (CCXP), Project Management Professional (PMP), or equivalent Bilingual capabilities (English/Spanish) for survey translation and cultural adaptation Equal Opportunity Employer Essnova is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Manage federal IT programs including project tracking, risk mitigation, stakeholder communication, and deliver technical training on federal enterprise systems. | 5+ years federal project/program management experience, PMP certification, classroom instruction experience, knowledge of federal IT workforce frameworks, and ability to deliver technical training. | IT Project Management Job Title: Program Manager & Instructor/ Trainer About Essnova: Who are we? Essnova Solutions, Inc. is an award-winning, SBA 8(a) and HUBZone certified small business delivering innovative technology solutions, professional services, geospatial services, healthcare solutions, and environmental services to federal, state, local, and commercial clients. Recognized as #163 on the Inc. 500 list of fastest-growing private companies in America and honored as the USDA Small Disadvantaged Contractor of the Year , Essnova is on a mission to empower those who serve by leveraging relentless speed, unmatched efficiency, and bold, innovative solutions to achieve the extraordinary. Our recent prime contract awards on the GSA OASIS+ vehicle across four socioeconomic categories and five critical service domains further solidify our position as a trusted and capable partner for complex federal missions. At Essnova, we are united by exceptionalism, driven by innovation, and obsessed with our customers' success. We offer the dynamism and impact potential of a small business, combined with the resources, contract vehicles, and opportunities characteristic of a company punching well above its weight. Overview: We are seeking a dynamic mid-to-senior level Project Manager/Technical Trainer to lead our federal technology support services across multiple government programs, with TRACES being one of our flagship contracts. This role combines project management excellence with technical training expertise, requiring someone who can manage complex federal contracts, deliver high-quality technical training, and provide strategic leadership across diverse technology initiatives including cost engineering systems (TRACES MII, HII, ACF, TEP), enterprise software platforms, IT modernization efforts, and other mission-critical government applications. While TRACES experience is valuable, we are open to strong candidates who can learn these systems and will provide comprehensive training. The ideal candidate will split their time approximately 40% on training delivery and development, 40% on project/program management, and 20% on customer relationship management and business development support. This position offers the opportunity to work with cutting-edge federal technology systems while building and leading high-performing teams. Key Responsibilities: IT Program Management: Provide program management services, including: monitor project progress, identify risks, and proactively address issues to keep the program on track and within scope. Develop and deliver comprehensive project status reports and presentations to senior leadership and project sponsors. Develop and maintain project plans for creating strategic frameworks and defining IT roles, competencies, training, and career paths. Collaborate with stakeholders across the customer’s agency to gather requirements and insights into current and future IT program needs. Conduct job analysis and the evaluation of IT workforce core competencies, skills, and qualifications required for role types from industry best practices. Collaborate on the establishment of guidelines for job descriptions, career paths, promotion criteria, and performance evaluation. Partner with agency cross-functional departments to integrate program deliverables within agency strategic initiatives and report on outcomes Lead communication and change management efforts to ensure understanding and buy-in from all aligned stakeholders. Minimum of two years formal classroom instruction with a background in instructing interactive computer systems. Knowledge of DOD cost engineering processes is a plus. This individual shall act as an instructor for training courses. This individual shall be competent in the requirements of Corps of Engineers System Training Requirements: Approach to Training (COESAT) program and ensure all material meets those requirements. This individual shall access MII and become familiar with all available functions in depth in order to teach students how to use all functions within MII. Ensure all training materials meet federal agency standards and requirements including USACE COESAT for TRACES, as well as DAU and OPM guidelines for other programs Design, develop, and deliver technical training for various federal enterprise systems including TRACES applications (MII, HII, ACF, TEP), cost engineering platforms, financial management systems, IT service management tools, and other mission-specific applications MII Training Updates Conduct both virtual and in-person training sessions for groups of 15-25 federal employees Create and maintain training materials, user documentation, tutorials, and help guides Develop training schedules and coordinate logistics for multiple training programs across different agencies Provide train-the-trainer sessions to expand organizational training capacity Assess training effectiveness through evaluation analysis and continuous improvement Support e-learning initiatives and virtual training platform implementation Attributes: Strategic thinker with the ability to translate organizational objectives into actionable project plans. Detail-oriented with a focus on accuracy and quality Collaborative team player who can lead cross-functional teams, including subcontractors, and foster a culture of cooperation and shared goals Problem solver who can anticipate challenges and develop creative solutions Qualifications: Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field; advanced degree preferred. Proven experience (5+ years) in project/program management, particularly within the federal or public sector and overseeing like initiatives. 5-8 years of progressive experience in program and project management, with at least 3 years managing federal contracts at both program and project levels In-depth knowledge of IT job classifications, career frameworks, and workforce planning methodologies. Understanding of federal HR policies, regulations, and compliance requirements related to job classification and workforce management. Excellent interpersonal, communication, and stakeholder management skills. Proficiency in project management tools and software for planning, tracking, and reporting. Ability to work effectively in a dynamic environment with shifting priorities and tight deadlines. Project Management Professional (PMP) certification required. Must complete all required federal security training including AT Level I, OPSEC, and Cybersecurity awareness Desired Qualifications: Experience with multi-year contracts, IDIQs, and BPAs Experience managing IT job family and career pathing initiatives. Experience managing IT training and certification initiatives. Experience managing sub-contractor relationships Why Join Us: This role offers a unique opportunity to shape the future of the customer’s IT workforce and contribute to the success of the agency's mission. You will work with a dedicated team of professionals and have the support of senior leadership to implement innovative solutions that enhance IT capabilities and effectiveness. If you are a seasoned program manager with a passion for workforce development and IT strategy, we encourage you to apply and be part of this transformative initiative. Essnova Solutions, Inc. is proud to be an Equal Opportunity Employer. We comply with all associated and required Federal Regulations and affirm that all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, or national origin. Essnova performs e-verification on all employees regardless of role, responsibilities, clearance requirements, or location.

Lead federal IT program management and deliver technical training on enterprise systems while managing stakeholder relationships and supporting business development. | Requires 5+ years federal project/program management, PMP certification, experience with federal IT workforce frameworks, classroom instruction, and federal security training. | IT Project Management Job Title: Program Manager & Instructor/ Trainer About Essnova: Who are we? Essnova Solutions, Inc. is an award-winning, SBA 8(a) and HUBZone certified small business delivering innovative technology solutions, professional services, geospatial services, healthcare solutions, and environmental services to federal, state, local, and commercial clients. Recognized as #163 on the Inc. 500 list of fastest-growing private companies in America and honored as the USDA Small Disadvantaged Contractor of the Year , Essnova is on a mission to empower those who serve by leveraging relentless speed, unmatched efficiency, and bold, innovative solutions to achieve the extraordinary. Our recent prime contract awards on the GSA OASIS+ vehicle across four socioeconomic categories and five critical service domains further solidify our position as a trusted and capable partner for complex federal missions. At Essnova, we are united by exceptionalism, driven by innovation, and obsessed with our customers' success. We offer the dynamism and impact potential of a small business, combined with the resources, contract vehicles, and opportunities characteristic of a company punching well above its weight. Overview: We are seeking a dynamic mid-to-senior level Project Manager/Technical Trainer to lead our federal technology support services across multiple government programs, with TRACES being one of our flagship contracts. This role combines project management excellence with technical training expertise, requiring someone who can manage complex federal contracts, deliver high-quality technical training, and provide strategic leadership across diverse technology initiatives including cost engineering systems (TRACES MII, HII, ACF, TEP), enterprise software platforms, IT modernization efforts, and other mission-critical government applications. While TRACES experience is valuable, we are open to strong candidates who can learn these systems and will provide comprehensive training. The ideal candidate will split their time approximately 40% on training delivery and development, 40% on project/program management, and 20% on customer relationship management and business development support. This position offers the opportunity to work with cutting-edge federal technology systems while building and leading high-performing teams. Key Responsibilities: IT Program Management: • Provide program management services, including: monitor project progress, identify risks, and proactively address issues to keep the program on track and within scope. • Develop and deliver comprehensive project status reports and presentations to senior leadership and project sponsors. • Develop and maintain project plans for creating strategic frameworks and defining IT roles, competencies, training, and career paths. • Collaborate with stakeholders across the customer’s agency to gather requirements and insights into current and future IT program needs. • Conduct job analysis and the evaluation of IT workforce core competencies, skills, and qualifications required for role types from industry best practices. • Collaborate on the establishment of guidelines for job descriptions, career paths, promotion criteria, and performance evaluation. • Partner with agency cross-functional departments to integrate program deliverables within agency strategic initiatives and report on outcomes • Lead communication and change management efforts to ensure understanding and buy-in from all aligned stakeholders. • Minimum of two years formal classroom instruction with a background in instructing interactive computer systems. • Knowledge of DOD cost engineering processes is a plus. • This individual shall act as an instructor for training courses. • This individual shall be competent in the requirements of Corps of Engineers System Training Requirements: • Approach to Training (COESAT) program and ensure all material meets those requirements. • This individual shall access MII and become familiar with all available functions in depth in order to teach students how to use all functions within MII. • Ensure all training materials meet federal agency standards and requirements including USACE COESAT for TRACES, as well as DAU and OPM guidelines for other programs • Design, develop, and deliver technical training for various federal enterprise systems including TRACES applications (MII, HII, ACF, TEP), cost engineering platforms, financial management systems, IT service management tools, and other mission-specific applications • MII Training Updates • Conduct both virtual and in-person training sessions for groups of 15-25 federal employees • Create and maintain training materials, user documentation, tutorials, and help guides • Develop training schedules and coordinate logistics for multiple training programs across different agencies • Provide train-the-trainer sessions to expand organizational training capacity • Assess training effectiveness through evaluation analysis and continuous improvement • Support e-learning initiatives and virtual training platform implementation Attributes: • Strategic thinker with the ability to translate organizational objectives into actionable project plans. • Detail-oriented with a focus on accuracy and quality • Collaborative team player who can lead cross-functional teams, including subcontractors, and foster a culture of cooperation and shared goals • Problem solver who can anticipate challenges and develop creative solutions Qualifications: • Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field; advanced degree preferred. • Proven experience (5+ years) in project/program management, particularly within the federal or public sector and overseeing like initiatives. • 5-8 years of progressive experience in program and project management, with at least 3 years managing federal contracts at both program and project levels • In-depth knowledge of IT job classifications, career frameworks, and workforce planning methodologies. • Understanding of federal HR policies, regulations, and compliance requirements related to job classification and workforce management. • Excellent interpersonal, communication, and stakeholder management skills. • Proficiency in project management tools and software for planning, tracking, and reporting. • Ability to work effectively in a dynamic environment with shifting priorities and tight deadlines. • Project Management Professional (PMP) certification required. • Must complete all required federal security training including AT Level I, OPSEC, and Cybersecurity awareness Desired Qualifications: • Experience with multi-year contracts, IDIQs, and BPAs • Experience managing IT job family and career pathing initiatives. • Experience managing IT training and certification initiatives. • Experience managing sub-contractor relationships Why Join Us: This role offers a unique opportunity to shape the future of the customer’s IT workforce and contribute to the success of the agency's mission. You will work with a dedicated team of professionals and have the support of senior leadership to implement innovative solutions that enhance IT capabilities and effectiveness. If you are a seasoned program manager with a passion for workforce development and IT strategy, we encourage you to apply and be part of this transformative initiative. Essnova Solutions, Inc. is proud to be an Equal Opportunity Employer. We comply with all associated and required Federal Regulations and affirm that all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, or national origin. Essnova performs e-verification on all employees regardless of role, responsibilities, clearance requirements, or location.

The Proposal Manager and Writer will own multiple complex bids end-to-end, shaping winning strategies and driving pivotal wins. Responsibilities include technical and management narrative development, full lifecycle proposal ownership, and leading internal and external teams. | Candidates must have 10+ years of hands-on federal proposal development and management experience, with exceptional writing ability and collaboration skills. Familiarity with multiple contracting vehicles and AI-driven proposal tools is also required. | Senior Proposal Manager and Writer (Federal Gov Con) Location: Remote first, U.S. (preference for DMV) Reports to: Director of Operations MUST be a US Citizen MUST be able to obtain TS/SCI The Opportunity: Essnova is searching for a seasoned Senior Proposal Manager and Writer who can own multiple complex bids end-to-end, shape winning strategies. You will work directly with award winning executive leadership, gaining mentorship and visibility while driving pivotal wins. We operate in a hypergrowth, highly agile environment and if rapid iteration, tight deadlines, and decisive execution energize you, this role will feel like home. About Essnova Essnova Solutions is a technology-focused federal contractor specializing in digital transformation, GIS/Geospatial technologies, Customer Experience, AI/ML, mission support, environmental services, and data-driven modernization. We also provide systems integration and ITVAR solutions to both governmental and commercial organizations. We integrate cutting-edge platforms and deliver outcomes that matter across defense, civilian, health, and intelligence agencies. Industry Accolades Financial Times and Inc. 5000 Fastest Growing Companies (six consecutive years) SBA “Small Businessperson of the Year” and USDA “Small Business of the Year” awards Our mission is to unite exceptionalism to craft history. We cultivate a culture rooted in speed, ownership, and innovation—empowering teammates to push boundaries and turn bold ideas into contract wins. Key Responsibilities Hands on technical & management narrative development—craft compelling sections that showcase Essnova’s core capabilities in AI, mission support, environmental services, and data modernization. Full lifecycle proposal ownership—drive the Shipley style process from RFP analysis and kickoff through compliant, on time submission across 7–10 concurrent pursuits. Win strategy leadership—extract differentiators from SMEs, create crisp win themes, and align every section to evaluation criteria. AI powered efficiency—leverage HubSpot, GovWin, SharePoint, and generative AI/RAG platforms to accelerate cycles and sharpen content. Bid/no bid guidance—deliver rapid gap, risk, and Pwin analyses that inform executive decisions. Team coordination—lead internal SMEs, program managers, contracts/pricing specialists, and external teaming partners; orchestrate color team reviews; and switch fluidly between Proposal Manager and Proposal Developer roles as volume dictates. Continuous improvement—own and evolve compliance matrices, pricing narratives, graphics briefs, and playbooks so our pursuit engine scales effortlessly. After hours commitment—support proposal development outside standard business hours when deadlines require. How to Apply Please also fill out this form: https://forms.office.com/r/mibN5jsQWZ What You Bring Expert level proposal skill set—10+ years of hands-on federal proposal development and management with a strong personal win record across technical, management, and pricing volumes. Experience with multiple contracting vehicles and portals - must have hands o experience working with multiple contracting vehicles including GSA MAS, SeaPort NxG, eFAST, OASIS+, STARS III, sam.gov and others. Exceptional writing ability—clear, concise, persuasive prose that captures Essnova’s offerings. AI & LLM fluency—working knowledge of generative AI concepts and hands-on experience with AI driven proposal tools. Collaboration superpowers—track record of guiding internal teams and external partners to deliver winning content on schedule. Microsoft Suite mastery—expert proficiency with Word, PowerPoint, Excel, and SharePoint for version control and collaborative development. Agile multitasking—ability to juggle multiple simultaneous bids and pivot between Proposal Developer and Proposal Manager responsibilities. Process discipline—strict adherence to CMMI and ISO certified SOPs without deviation or repeated reminders. Data driven mindset—comfort using metrics to drive continuous improvement in a high performance culture. Clear communicator—articulate complex ideas succinctly in both written and verbal formats. Ownership mentality—cradle-to-grave responsibility for proposal quality, compliance, and submission. Why Essnova Accelerated career path—as a fast growing small business, Essnova offers an unparalleled runway free of big company silos. You’ll stretch beyond a narrow role, expand your capabilities, and rise rapidly toward Proposal Manager, Capture Lead, or director- level positions while directly shaping our success story. Mission focused impact—drive proposals that advance critical federal missions and public service outcomes. Executive access—work side-by-side with our award-winning leadership team. Cutting edge toolset—use the latest AI, LLM powered automation, analytics, and collaboration platforms—technology usually reserved for billion-dollar primes—without the red tape. Putting people first with benefits—competitive base salary, performance bonuses, 100 % employer paid health/vision/dental, 401(k) match, generous PTO, and federal holidays. A culture driven by value—speed, innovation, extreme ownership, and plentiful resources for high performers. Essnova Solutions is proud to be an Equal Opportunity Employer committed to diversity and inclusion.