ESO

Manage onboarding and ongoing support for trauma registry customers, ensuring successful implementation and adoption. | Requires 3-5 years trauma program management experience, trauma registry skills, and leadership in trauma verification processes. | This role is a hybrid onboarding specialist and customer success manager specifically supporting Trauma Registry customers. Working alongside the Onboarding team, the Hospital Clinician Onboarding and Success Manager is focused on assessing the clinical resources available during the onboarding process to ensure ESO is balancing trauma program resources to effectively configure the trauma registry for maximum efficiency. This role will be primarily focused on onboarding our new Trauma Registry customers but may expand into other products over time. You must be able to effectively manage various project influences including the business, customers, technical and product teams. The right candidate for this role loves delivering value and supporting customers on the front lines and behind the scenes. In addition to the onboarding focus, you will also support Trauma Registry customers post go-live by ensuring they are meeting adoption milestones, moving towards value realization and growth while working in a customer success manager capacity. This will be an extension of your onboarding projects and will help supplement any ongoing needs of customers coming out of Onboarding. More About You You are responsible for the success of each of your clients onboarding to ESO and in continued support of them after go-live. You will make sure customers know that sales isn't the only time you get a fantastic experience at ESO. You will ensure the process from kick-off to go-live runs smoothly and they have all the tools to be successful for the long-term. On the onboarding side, you can expect to: • Alongside the onboarding coordinator you will follow the pre-defined Onboarding process; meeting SLAs and ensuring the Customer's expectations are managed at the start of the Onboarding process and that the right information is used to appropriately configure the product to meet the customers' needs. • Keep the client motivated, engaged, and on task to complete their implementation. • Assure that our customers feel heard, taken care of, and that the products and services you deliver take them to a place of success they couldn't get to without us. • Develop new processes and recommend improvements to all procedures to ensure an optimal level of customer satisfaction at all times. • Collaborate with the onboarding coordinator to identify and address implementation risks to help remove project roadblocks and engage appropriate internal escalation resources. • Meet or exceed productivity metrics while enhancing the customer experience. • Resolve immediate escalations to ensure customer satisfaction. • Assist with data conversions. To help implemented customers, you can expect to: • Engage with a small portfolio of customers who have gone through implementation and need assistance adopting the product and moving through the Customer Success cycle of Value Realization, Growth and Advocacy. • Be the customers' main point of contact for strategic alignment and relationship management. • Lead quarterly business reviews with customers. • Assist with product questions or requests Your Qualifications To be successful in this role you should have: • Nursing Experience: 3-5 years as a trauma program manager or director in an ACS verified Level I or II trauma center. • Experience leading at least one ACS verification survey. • Trauma registry data entry and report writing skills. • Critical thinking skills to lead customers through the change management process as they transition from their current registry product to the ESO SaaS registry. • Be passionate about technology and how it can influence the lives of both our customers and their communities. • Display solid experience of managing tasks and deliverables, ideally multiple concurrently. • Able to explain technical concepts to non-technical audiences and to translate requirements into technical deliverables. • Strong organizational and time management skills. • Flexible; be able to adapt to as fast-paced, changing environment. • Attention to detail and accuracy, in thinking and execution. • Ability to meet deadlines • Experience leading a team is considered an asset. About ESO ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don't match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. All offers are contingent upon a successful background check. ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor. Applicant Privacy Notice - please click here to review the privacy policy which details how your data is collected, used and protected.

Lead and mentor multiple engineering teams, drive data strategy and developer tooling platforms, architect scalable cloud-native data systems, and ensure operational excellence and cross-functional collaboration. | 10+ years engineering experience with 3+ years senior people-leadership managing multiple teams, strong background in data engineering and cloud-native systems, experience with modern data technologies, CI/CD, DevOps, and stakeholder management. | We are looking for a Senior Engineering Manager, Data & Tooling to lead the strategy, design, and execution of our data engineering and developer tooling platforms. This leader will play a critical role in scaling ESO's infrastructure, enabling data-driven insights, and equipping engineering teams with the platforms and tools they need to deliver high-quality, resilient software. What You'll Be Doing As the Sr. Engineering Manager for Data & Tooling, you will: • Lead & Inspire Teams: Build, manage, and mentor high-performing teams of engineers across data engineering, internal platforms, and developer tooling. • Drive Data Strategy: Own the vision for ESO's data ecosystem (data pipelines, lakehouse/warehouse, streaming, observability, governance) to ensure scalability, reliability, and security. • Build Developer Platforms & Tooling: Oversee creation and adoption of internal platforms and automation that improve developer productivity, CI/CD, observability, and reliability. • Architect & Operate: Partner with architecture and infrastructure engineering to define cloud-native patterns for data systems, tooling, and services at scale. • Cross-functional Leadership: Collaborate with product, security, and business stakeholders to align engineering initiatives with organizational priorities. • Operational Excellence: Ensure SLAs, security, compliance, and reliability targets are consistently met for data and tooling systems. • Innovation & Continuous Improvement: Stay ahead of industry trends to evolve ESO's data and developer experience strategies. What You Bring • 10+ years of progressive experience in engineering, with 3+ years in a senior people-leadership role managing multiple teams. • Strong background in data engineering, data platforms, or infrastructure engineering. • Proven experience scaling cloud-native systems (AWS, Azure, or GCP). • Experience with modern data technologies (e.g., Snowflake, Databricks, Kafka, Spark, Airflow, dbt). • Deep understanding of CI/CD, DevOps, observability, and platform/tooling engineering. • Track record of building and mentoring inclusive, high-performing teams. • Strong stakeholder management and communication skills with technical and non-technical audiences. • Experience in a regulated or mission-critical environment (healthcare, public safety, or government) is a plus. Benefits & Perks ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes: • Competitive health plans (medical, dental, & vision insurance) • PTO (starting at 20 days) & 12 company holidays • 401(k) with company match • Telemedicine service provided by ESO • Savings accounts (FSA, HSA, DCA) • Employee Assistance Program (EAP) • Annual health and wellness reimbursement • Peace of mind benefits such as life insurance, disability insurance, and worksite benefits • Paid parental leave, new child program, & flexible parental return-to-work options • Casual office environments and unlimited office snacks and drinks About ESO ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don't match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. All offers are contingent upon a successful background check. ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor. Applicant Privacy Notice - please click here to review the privacy policy which details how your data is collected, used and protected.

Lead integrated marketing campaigns for Fire and EMS markets, collaborating with sales and product teams to drive qualified leads and optimize marketing strategies. | Experience with marketing automation platforms, strong communication and project management skills, and ability to execute data-driven campaigns in a collaborative environment. | How You’ll Support Our Mission As a Marketing Campaign Manager – Fire and EMS, you’ll help expand ESO’s positive impact on thousands of community health and safety organizations through integrated, customer centric, data-driven marketing. You will lead initiatives that improves awareness/consideration and drives qualified leads for the sales team. Reporting to the Director of Demand Generation you will be part of our Marketing team based in our Austin, Texas office. What You’ll Be Doing - the day-to-day • Collaborate with sales, product marketing, customer experience, and the marketing team to develop effective messages and campaigns for the Fire and EMS markets • Develop and execute an integrated campaign strategy for Fire and EMS using a strategic channel mix of emails, ads, webinars, events, and more. • Partner with the brand and content team on development of emails, ads, and more to support campaign strategies. • Assist in launching an account-based marketing initiative and lead the subsequent execution • Contribute to marketing and demand gen strategies and tactics to support face to face events • Advise on customer communication during acquisitions, product launches, product maintenance, etc. • Identify gaps, manage hygiene, minimize decay, drive subscription, and develop growth strategies for database • Take a data-driven test-and-learn approach to quickly iterate and optimize to drive the most traffic and leads; identify opportunities to scale the successes Who You Are - the essentials • You love to collaborate and are a champion of cross-team communication • Stellar written communication and project management skills • Thorough understanding and practical application of buyer’s journey • Strong work ethic and positive, go-getter attitude • Experience with marketing automation platform and campaigns • Ability to quickly take what you’ve learned and apply it in new situations • Understands the power of strategic marketing channels based on audience need and profiles • Passionate about what you do, comfort in a fast-paced work environment, and a desire to understand how your work impacts ESO’s success Who You Are - the desirables • Experience in public sector or community health and safety organizations • Experience with Marketo, Salesforce, GoToWebinar and/or SmartSheet • Use agile practices in marketing Benefits & Perks ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes: • Competitive health plans (medical, dental, & vision insurance) • PTO (starting at 20 days) & 12 company holidays • 401(k) with company match • Telemedicine service provided by ESO • Savings accounts (FSA, HSA, DCA) • Employee Assistance Program (EAP) • Annual health and wellness reimbursement • Peace of mind benefits such as life insurance, disability insurance, and worksite benefits • Paid parental leave, new child program, & flexible parental return-to-work options • Casual office environments and unlimited office snacks and drinks About ESO ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. All offers are contingent upon a successful background check. ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor. Applicant Privacy Notice – please click here to review the privacy policy which details how your data is collected, used and protected.

Manage new business sales pipeline, develop strategic sales plans, prospect and network with key decision makers, demonstrate products, lead contract negotiations, and accurately forecast sales opportunities within a defined territory. | 3-5 years enterprise/outside sales experience, ability to travel 50%, strong hunting and new business skills, quota achievement, team selling mindset, accurate forecasting, and solution-based selling skills. | As a Regional Account Executive (AE), you manage the sales process for new business sales within the Fire/EMS market to meet sales goals within a defined territory. Your focus will be new logo acquisition to include prospecting and networking efforts. Reporting to the Director of Outside Sales you will be part of our FEMS Sales team. This is a remote opportunity for someone living in in the Southeast US covering the states of Georgia, South Carolina, and West Virginia. What You’ll Be Doing - the day to day • Develop & manage a sales pipeline for assigned named accounts in a region of the United States. • Develop strategic sales strategies and plans tailored to prospective agencies or departments. • Prospect new business targets through consistent regional engagement, onsite meetings, trade shows, and networking with key decision makers and industry partners. • Demonstrate ESO products through meetings, sales presentations, and engagement of subject matter experts. • Develop and progress sales opportunities that address the specific needs of the client. • Lead and support contract negotiations driving sales opportunities to closure. • Accurately forecast sales opportunities and manage pipeline accordingly. • Work effectively within CRM by actively documenting, updating, and utilizing tools and data to effectively conduct daily activities. Who You Are - the essentials • 3 - 5 years enterprise/outside sales experience • Ability to travel 50% of the time • Thrives on hunting and uncovering new business • Ability to meet and exceed quota • Team seller mentality and strategic sales mindset • Adept at forecasting to a high level of accuracy • Flexible and adapts quickly in a fast-paced environment • Strong solution based selling skills and ability to navigate complex sales cycles Who You Are - the desirables • Previous EMS, Fire or Military experience • Previous sales experience in the Public Safety, Emergency Services, Government or Healthcare About ESO ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. All offers are contingent upon a successful background check. ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor. Applicant Privacy Notice – please click here to review the applicant privacy notice which details how your data is collected, used and protected.