Escalent

Lead UX research studies applying behavioral science to guide client product and business decisions. | Requires 5-7+ years in behavioral science, UX research, consumer insights, with strong qualitative and quantitative skills and cross-functional collaboration. | Role Overview We are seeking a Manager, UX Research to join our strategic consulting team. This hybrid role is ideal for someone who sits at the intersection of user experience research, strategic consulting, with some behavioral science; a researcher who understands not only what people do, but why they do it, and how to translate those insights into meaningful product, service, and business decisions. You will apply behavioral science frameworks, UX research methodologies, and human-centered design principles to uncover deep insights, shape strategy, and guide clients toward more intuitive, effective, and human experiences. The Salary Range for this position is $90,000 - $115,000. If this is not the right level for you, please check out our other postings. This role is 100% remote, though we do have offices in Boston, Chicago, and some other cities if you'd prefer hybrid. Travel may be required on an occasional basis, depending on client and business needs. Who You Are A curious, rigorous, and empathetic researcher who loves understanding human behavior from multiple angles. You thrive in ambiguity, enjoy navigating complex client challenges, and bring clarity through structured thinking and compelling storytelling. You are equally comfortable: • Identifying and translating behavioral science principles into practical business applications • Leading generative and evaluative UX research • Partnering with cross functional teams to shape strategy • Communicating insights to senior stakeholders with confidence and clarity Key qualities: • Strong communicator who can translate complex concepts into clear, actionable insights • Team oriented collaborator who builds trust and strong relationships • Proactive problem solver who thrives with autonomy and can lead projects end to end • Passionate about making business more human through evidence based design and strategy What You'll Do Client Work (Primary Focus) • Serve as a trusted advisor, bringing a behavioral science lens and UX research rigor to client engagements • Lead the design and execution of research studies, generative, evaluative, and behavioral • Develop research materials (discussion guides, surveys, test plans) that balance scientific rigor with business needs • Analyze data and synthesize insights into compelling narratives and actionable recommendations • Present findings to senior stakeholders, connecting behavioral principles, UX insights, and strategic implications • Build strong client relationships and help them see around corners by connecting trends, competitive signals, and human behavior patterns • Moderate qualitative interviews and usability sessions Internal Development & Thought Leadership • Create internal tools, frameworks, and training materials that scale behavioral science and UX best practices • Explore and expand AI-powered applications, offerings, and best practices across behavioral science and UX engagements • Lead or contribute to lunch and learns, workshops, and cross functional upskilling • Bring a holistic perspective on consumer behavior, UX trends, and industry shifts Business Development Support • Identify opportunities to integrate behavioral science and UX research into proposals • Contribute to scoping, methodology design, and thought starter content • Participate in brainstorming sessions to elevate the strategic value of research Minimum Qualifications • Bachelor's degree in psychology, behavioral economics, neuroscience, HCI, design research, or related field; advanced degrees a plus • 5 - 7+ years of experience across behavioral science, UX research, consumer insights, or innovation consulting • Strong foundation in behavioral biases, heuristics, and behavioral frameworks • Deep experience with qualitative and quantitative UX research methods, including ethnography, interviews, surveys, usability testing, diary studies, heuristic evaluation, card sorting, and tree testing • Experience working with cross functional design and product teams throughout the development lifecycle • Exceptional organizational skills and ability to manage competing priorities Preferred Qualifications • Strong command of both behavioral science theory and UX research practice • Ability to translate insights into strategy, design implications, and business recommendations • Experience in consulting, innovation, or customer experience environments • Ability to work independently and collaboratively within multidisciplinary teams • Experience in regulated industries (healthcare, financial services is a plus) Compensation, Benefits, and Culture • Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included) • 401k with Company Match • Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of "real" vacation time • Paid Parental leave: 8 weeks • Paid Sick Leave: up to 8 weeks • 12 Paid Company Holidays • Hybrid/Virtual Work - Virtual-first workforce with employees in most states • Salary range for this role is $90,000 - $115,000

Lead and grow a technology market research practice with full P&L ownership and senior team leadership. | 15+ years leadership in market research with expertise in qualitative and quantitative methodologies and proven business growth experience. | EVP, Managing Director – Technology Practice The Managing Director is responsible for leading and growing Escalent's Technology Market Research & Insights Practice, service technology clients through custom market research, stratfic insights, customer experience, brand, product and innovation research. This role will lead in partnering with B2B and B2C technology companies to solve strategic business questions through custom research and insights. This role combines expertise in market research, insights, and analytics with full business ownership, including revenue growth and profitability. The Managing Director leads a senior team across client delivery, business development, and innovation, with a clear mandate to scale the business and strengthen client impact. As part of the extended senior leadership team, this role contributes to company-wide strategy while translating priorities into tangible commercial and operational results. Responsibilities: • Strategy & Business Leadership • Revenue Growth & P&L Ownership • Business Development & Client Leadership • Leadership & Organization Development • Market Presence & Industry Leadership • Innovation & Capability Building Qualifications: • 15+ years of progressive leadership experience within a custom market research, insights consulting, or strategic research organization. • Demonstrated success leading a Technology, TMT (Technology, Media & Telecommunications), or B2B Technology research practice. • Deep expertise in custom qualitative and quantitative research methodologies and insight-led consulting. • Proven experience managing a P&L and growing revenue within a market research or insights business. • Established relationships with senior decision-makers across leading technology companies and a track record of winning and expanding custom research engagements. • Experience serving global technology clients—including organizations such as Apple, Microsoft, Google, Amazon, Meta, NVIDIA, Tesla, or comparable technology companies—is strongly preferred. • Experience gained within firms such as Escalent, Ipsos, Kantar, Gartner, IDC, Forrester, NielsenIQ, Circana, Hall & Partners, C Space, or similar research and insights organizations is highly desirable. • Candidates whose backgrounds are primarily in software development, SaaS product management, engineering, or enterprise software leadership without substantial market research and insights consulting experience are not the intended fit for this role. Compensation, Benefits, and Culture: • Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included) • 401k with Company Match • Flexible PTO • Paid Parental leave • 12 Paid Company Holidays • Hybrid/Virtual Work - Virtual-first workforce with employees in most states • Salary range for this role is $215,000 - $245,000 plus Incentive Plan Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Lead and grow a technology market research practice with full P&L ownership and senior team leadership. | 15+ years leadership in custom market research and insights consulting with proven P&L and business growth experience in technology or related sectors. | EVP, Managing Director – Technology Practice The Managing Director is responsible for leading and growing Escalent's Technology Market Research & Insights Practice, service technology clients through custom market research, stratfic insights, customer experience, brand, product and innovation research. This role will lead in partnering with B2B and B2C technology companies to solve strategic business questions through custom research and insights. This role combines expertise in market research, insights, and analytics with full business ownership, including revenue growth and profitability. The Managing Director leads a senior team across client delivery, business development, and innovation, with a clear mandate to scale the business and strengthen client impact. As part of the extended senior leadership team, this role contributes to company-wide strategy while translating priorities into tangible commercial and operational results. Responsibilities: • Strategy & Business Leadership • Revenue Growth & P&L Ownership • Business Development & Client Leadership • Leadership & Organization Development • Market Presence & Industry Leadership • Innovation & Capability Building Qualifications: • 15+ years of progressive leadership experience within a custom market research, insights consulting, or strategic research organization. • Demonstrated success leading a Technology, TMT (Technology, Media & Telecommunications), or B2B Technology research practice. • Deep expertise in custom qualitative and quantitative research methodologies and insight-led consulting. • Proven experience managing a P&L and growing revenue within a market research or insights business. • Established relationships with senior decision-makers across leading technology companies and a track record of winning and expanding custom research engagements. • Experience serving global technology clients—including organizations such as Apple, Microsoft, Google, Amazon, Meta, NVIDIA, Tesla, or comparable technology companies—is strongly preferred. • Experience gained within firms such as Escalent, Ipsos, Kantar, Gartner, IDC, Forrester, NielsenIQ, Circana, Hall & Partners, C Space, or similar research and insights organizations is highly desirable. • Candidates whose backgrounds are primarily in software development, SaaS product management, engineering, or enterprise software leadership without substantial market research and insights consulting experience are not the intended fit for this role. Compensation, Benefits, and Culture: • Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included) • 401k with Company Match • Flexible PTO • Paid Parental leave • 12 Paid Company Holidays • Hybrid/Virtual Work - Virtual-first workforce with employees in most states • Salary range for this role is $215,000 - $245,000 plus Incentive Plan Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Lead UX and behavioral research studies to generate insights and guide client product and business decisions. | 5-7+ years in behavioral science, UX research, or consumer insights with strong qualitative and quantitative research skills and ability to communicate insights to senior stakeholders. | Role Overview We are seeking a Manager, UX Research to join our strategic consulting team. This hybrid role is ideal for someone who sits at the intersection of user experience research, strategic consulting, with some behavioral science; a researcher who understands not only what people do, but why they do it, and how to translate those insights into meaningful product, service, and business decisions. You will apply behavioral science frameworks, UX research methodologies, and human-centered design principles to uncover deep insights, shape strategy, and guide clients toward more intuitive, effective, and human experiences. The Salary Range for this position is $90,000 - $115,000. If this is not the right level for you, please check out our other postings. This role is 100% remote, though we do have offices in Boston, Chicago, and some other cities if you'd prefer hybrid. Travel may be required on an occasional basis, depending on client and business needs. Who You Are A curious, rigorous, and empathetic researcher who loves understanding human behavior from multiple angles. You thrive in ambiguity, enjoy navigating complex client challenges, and bring clarity through structured thinking and compelling storytelling. You are equally comfortable: • Identifying and translating behavioral science principles into practical business applications • Leading generative and evaluative UX research • Partnering with cross functional teams to shape strategy • Communicating insights to senior stakeholders with confidence and clarity Key qualities: • Strong communicator who can translate complex concepts into clear, actionable insights • Team oriented collaborator who builds trust and strong relationships • Proactive problem solver who thrives with autonomy and can lead projects end to end • Passionate about making business more human through evidence based design and strategy What You'll Do Client Work (Primary Focus) • Serve as a trusted advisor, bringing a behavioral science lens and UX research rigor to client engagements • Lead the design and execution of research studies, generative, evaluative, and behavioral • Develop research materials (discussion guides, surveys, test plans) that balance scientific rigor with business needs • Analyze data and synthesize insights into compelling narratives and actionable recommendations • Present findings to senior stakeholders, connecting behavioral principles, UX insights, and strategic implications • Build strong client relationships and help them see around corners by connecting trends, competitive signals, and human behavior patterns • Moderate qualitative interviews and usability sessions Internal Development & Thought Leadership • Create internal tools, frameworks, and training materials that scale behavioral science and UX best practices • Explore and expand AI-powered applications, offerings, and best practices across behavioral science and UX engagements • Lead or contribute to lunch and learns, workshops, and cross functional upskilling • Bring a holistic perspective on consumer behavior, UX trends, and industry shifts Business Development Support • Identify opportunities to integrate behavioral science and UX research into proposals • Contribute to scoping, methodology design, and thought starter content • Participate in brainstorming sessions to elevate the strategic value of research Minimum Qualifications • Bachelor's degree in psychology, behavioral economics, neuroscience, HCI, design research, or related field; advanced degrees a plus • 5 - 7+ years of experience across behavioral science, UX research, consumer insights, or innovation consulting • Strong foundation in behavioral biases, heuristics, and behavioral frameworks • Deep experience with qualitative and quantitative UX research methods, including ethnography, interviews, surveys, usability testing, diary studies, heuristic evaluation, card sorting, and tree testing • Experience working with cross functional design and product teams throughout the development lifecycle • Exceptional organizational skills and ability to manage competing priorities Preferred Qualifications • Strong command of both behavioral science theory and UX research practice • Ability to translate insights into strategy, design implications, and business recommendations • Experience in consulting, innovation, or customer experience environments • Ability to work independently and collaboratively within multidisciplinary teams • Experience in regulated industries (healthcare, financial services is a plus) Compensation, Benefits, and Culture • Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included) • 401k with Company Match • Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of "real" vacation time • Paid Parental leave: 8 weeks • Paid Sick Leave: up to 8 weeks • 12 Paid Company Holidays • Hybrid/Virtual Work - Virtual-first workforce with employees in most states • Salary range for this role is $90,000 - $115,000

Lead and grow a technology market research practice with full P&L ownership and senior team leadership. | 15+ years leadership in custom market research or insights consulting with deep expertise in qualitative and quantitative methodologies and proven business growth experience. | EVP, Managing Director – Technology Practice The Managing Director is responsible for leading and growing Escalent's Technology Market Research & Insights Practice, service technology clients through custom market research, stratfic insights, customer experience, brand, product and innovation research. This role will lead in partnering with B2B and B2C technology companies to solve strategic business questions through custom research and insights. This role combines expertise in market research, insights, and analytics with full business ownership, including revenue growth and profitability. The Managing Director leads a senior team across client delivery, business development, and innovation, with a clear mandate to scale the business and strengthen client impact. As part of the extended senior leadership team, this role contributes to company-wide strategy while translating priorities into tangible commercial and operational results. Responsibilities: • Strategy & Business Leadership • Revenue Growth & P&L Ownership • Business Development & Client Leadership • Leadership & Organization Development • Market Presence & Industry Leadership • Innovation & Capability Building Qualifications: • 15+ years of progressive leadership experience within a custom market research, insights consulting, or strategic research organization. • Demonstrated success leading a Technology, TMT (Technology, Media & Telecommunications), or B2B Technology research practice. • Deep expertise in custom qualitative and quantitative research methodologies and insight-led consulting. • Proven experience managing a P&L and growing revenue within a market research or insights business. • Established relationships with senior decision-makers across leading technology companies and a track record of winning and expanding custom research engagements. • Experience serving global technology clients—including organizations such as Apple, Microsoft, Google, Amazon, Meta, NVIDIA, Tesla, or comparable technology companies—is strongly preferred. • Experience gained within firms such as Escalent, Ipsos, Kantar, Gartner, IDC, Forrester, NielsenIQ, Circana, Hall & Partners, C Space, or similar research and insights organizations is highly desirable. • Candidates whose backgrounds are primarily in software development, SaaS product management, engineering, or enterprise software leadership without substantial market research and insights consulting experience are not the intended fit for this role. Compensation, Benefits, and Culture: • Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included) • 401k with Company Match • Flexible PTO • Paid Parental leave • 12 Paid Company Holidays • Hybrid/Virtual Work - Virtual-first workforce with employees in most states • Salary range for this role is $215,000 - $245,000 plus Incentive Plan Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.