Equus Workforce Solutions

Lead operational strategy, continuous improvement, compliance, performance monitoring, and change management initiatives to enhance service delivery and operational efficiency. | Bachelor’s degree or equivalent experience, Lean Six Sigma Green/Black Belt preferred, experience in operational improvements in contact/service environments, quality management, data analytics, team leadership, and strong communication skills. | We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. Job Description Strategic Operational Leadership • Serve as a trusted advisor to the Project Director, providing expert guidance on operational strategy and execution. • Champion initiatives that enhance operational efficiency, reduce costs, and improve service quality across the center. Service Design and Continuous Improvement • Lead the design and implementation of scalable, customer-centric processes. • Identify and execute continuous improvement initiatives across Operations. • Embed Lean Six Sigma methodologies to drive sustainable improvements. Performance and Insight • Lead the development and maintenance of performance dashboards and KPIs to monitor operational health. • Use data analytics and business intelligence tools (e.g., Power BI) to identify trends, diagnose issues, and support decision-making. • Translate insights into actionable strategies that improve service delivery and customer experience. Compliance and Quality Assurance • Ensure adherence to regulatory requirements, internal policies, and quality standards. • Oversee the implementation and maintenance of Quality Management Systems. • Oversee quality audits and reviews to ensure operational integrity and compliance. Governance and Reporting • Produce high-quality reports and presentations for senior stakeholders, highlighting performance, risks, and opportunities. Cross-Functional Collaboration • Lead cross-functional project teams to deliver strategic initiatives and process enhancements. • Build strong relationships with operational leaders to align improvement efforts with business goals. Change Management and Culture Building • Drive change management efforts to support organizational transformation and the adoption of new processes. • Foster a high-performance culture that promotes innovation, ownership, and continuous improvement. Training and Capability Development • Coach and mentor teams on operational excellence principles and tools, building internal capability in process improvement and quality management. • Oversee the design, preparation and delivery of high-quality and effective training programs across operational teams. Qualifications • Related bachelor’s degree from an accredited college or university or equivalent experience. • Lean Six Sigma (Green Belt or Black Belt). - Strongly Preferred • Proven experience in leading operational improvement initiatives in a contact center or service environment. • Proven experience of Quality Management Systems knowledge or certification for compliance and quality oversight. • Proven experience in using data and performance metrics to proactively identify issues and support decision-making, including proficiency with one or more business intelligence platforms (e.g. Power BI). • Must have proven skills in managing, coaching, mentoring and developing others. • Must have proven skills in teamwork, quality improvement and organizational change management. • Must have proven time management skills to perform in a fast-paced, high-pressure, high-volume environment. • Must be a flexible team player who is a motivated, confident self-starter. • Proficiency in utilizing a wide range of software applications, such as Microsoft Office Suite (Word, Excel, PowerPoint), data management systems, customer relationship management tools, and other relevant software. • Demonstrated ability to work independently and as part of a team. • High level of integrity and commitment to customer satisfaction. • This is considered a driving position and as such your driver's license must be in good standing and you must have proof of valid automobile insurance. Additional Information All your information will be kept confidential according to EEO guidelines. Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others. At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

Support and manage recruitment, onboarding, employee relations, compliance, training, payroll, and credentialing processes to foster a positive workplace culture. | Bachelor’s degree or equivalent HR experience, minimum two years relevant HR work, knowledge of labor laws, strong communication and organizational skills, and experience with Microsoft Office. | At Equus, we believe that people are the heart of every successful organization. As a leader in workforce development, we are committed to creating inclusive, growth-oriented environments where individuals and teams thrive. Our mission is to empower employees through strategic HR practices, continuous learning, and meaningful connections. Job Description Our culture is rooted in collaboration, innovation, and a deep respect for diversity and equity. As a Human Resource Generalist, you will work in multiple HR disciplines, HR functions, or HR pillars. Talent Search Specifically We are seeking a dynamic and purpose-driven HR Generalist who is passionate about driving meaningful culture change and fostering a workplace rooted in accountability, trust, and continuous improvement. This role is a critical partner in shaping our people strategies, supporting leaders, and empowering employees to thrive in an environment where values are lived, voices are heard, and performance is aligned with purpose. If you're ready to help build a culture that inspires ownership, inclusion, and innovation, we invite you to apply. Job Function Responsibilities • Provide support, training, and oversight in the areas of employee recruitment, hiring, retention, discipline, evaluation, payroll, and employee relations. • Support operations in recruitment functions to include posting and monitoring job requisitions, screening and presenting potential candidates to hiring managers. Follow up with candidates and hiring managers regarding offer letters, employment and reference checks • Assist with pre-hire and post-hire background checks, professional license verifications, and other required screening checks ensuring they are completed within timelines • Support the onboarding process and hiring process, including (but not limited to) launching onboarding, tracking of pre-hire paperwork, providing documents for employee files, and other administrative supports as needed • Gather and maintain documents required for clinical staff credentialing process. • Conduct orientation and training as needed • Help new operations develop and implement tracking procedures for post-hire training, background checks, performance reviews, and any other company compliance requirements • Assist in training supervisors and monitor compliance with employee evaluation process and timelines • Provide objective feedback and solution-focused recommendations in resolving conflict and employee relations matters • Assist in training supervisors on progressive corrective action process and ensure fair and consistent implementation of corrective actions. Consult with managers on corrective actions, determine corrective action level, complete Corrective Action forms and submit to Human Resources Manager for final review. Participate in corrective action meetings, as needed • Conduct workplace investigations, as needed • Maintain thorough knowledge of company policies, state and federal employment related rules and interpret policy for stakeholders • Coordinate leave administration with employees, educate supervisors, and ensure compliance with company processes, state and federal laws • Inform location representatives and employees of worker’s compensation claim process. Assist as needed with claim processing. Keep supervisors and management team informed of open claims and return-to-work status. • Assist supervisors with payroll processing. • Maintain positive employee relations with staff and management • Other duties as assigned Qualifications • Bachelor’s Degree in Human Resources, Business Management, or equivalent combination of education and Human Resources related work experience • Minimum of two years relevant work experience • General knowledge of federal, state and local labor laws and regulatory compliance • Must communicate professionally and positively with employees, customers and all levels of management • Experience using Microsoft Office Word, Excel and Powerpoint • Experience with specific systems such as Smart Recruiter, ADP, and Sterling prefered but not required. • Capacity to solve problems independently and as a member of a team • Must be willing to work flexible hours and able to travel occasionally • Strong organizational and time-management skills and the ability to easily maintain several projects and priorities concurrently Additional Information All your information will be kept confidential according to EEO guidelines. Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others. At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

Conduct interviews, orientations, job readiness training, and administer examinations to support workforce program participants. | Bachelor’s degree with 1-2 years workforce development experience preferred, strong project management, computer proficiency, and flexible schedule. | We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. Job Description • Interviews customers, reviews and completes all forms required for successful entry into the program • Follows up on all no shows and reschedules their appointments • Conducts group orientations • Guides members to available online service options • Trains members on various literacy topics of interest • Teaches basic Microsoft Software courses • Administers quarterly entrance examinations to individuals to demonstrate progression • Contacts potential members provided by outreach staff • Performs Job Readiness Training components on a weekly basis Qualifications • Bachelor’s degree required. One to two years in workforce development or related field preferred. • Strong project management skills, including managing competing priorities and meeting deadlines • Computer proficiency in Microsoft Office, Google Docs, Internet Research, and social media. • Outcome driven, strong analytical skills with experience using data to inform programmatic decisions. • Highly motivated, with proven capacity to work independently, take initiative, and thrive in high-paced entrepreneurial environment. • Flexible, with availability to work a weeknight and occasional Saturdays. Additional Information All your information will be kept confidential according to EEO guidelines. Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others. At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

Recruit and support youth applicants for Job Corps, conduct outreach and orientations, maintain applicant files, coordinate travel, ensure placement and retention, and promote job development. | Bachelor’s or Associate’s degree with related experience, 4 years working with youth 16-24, strong communication and problem-solving skills, computer literacy, valid driver’s license, and ability to travel and work some evenings/weekends. | Our Job Corps programs provide life-changing services that help young people succeed in school, obtain good jobs, excel in their chosen fields, and serve as contributing members of their communities. We accomplish this through an intense commitment to safety, quality service, excellence, and partnerships. This is a hybrid role within San Angelo. A minimum of an Associate’s degree in human services, psychology, counseling, education, social science, communications, or closely related field, and two years related experience. Job Description • Recruit eligible youth for Job Corps Program. • Conduct outreach activities in communities, agencies, American Job Centers, and public events. • Responsible for meeting departmental and center goals and objectives. • Conduct orientation and interview with applicants including parent in case of minors. • Perform applicant files procedures (data entry, scan documents on e- file). • Participate in departmental meetings. • Coordinate with centers to support applicants in travel arrangements. • Perform Quality Assurance Checks on all applicant files. • Assess graduates/former trainee's placement readiness, provide appropriate referrals and accompanying support services in accordance with DOL, Center, and Equus requirements. • Ensures timely placement and retention of assigned graduates and former enrollees in quality jobs, the military, or further education and training opportunities. • Promotes job development through direct contact with employers, One-Stops, JTPA, and State Employment Agencies. • Clearly communicates and consistently models appropriate CSS and employability skills. • Maintains accountability of staff, students, and property. • Adheres to safety practices in all areas of responsibility. • Fosters and sustains a conducive environment at the center, ensuring it remains free from harassment, intimidation, and disrespect, thereby ensuring a safe space for both staff and students to engage in work and learning. • Attends all required staff training opportunities. • Other duties as assigned. Qualifications Qualifications: Requirements To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Requirements are: • * above average public speaking skills and experience in same. A • above average verbal and written skills. • above average problem solving and conflict resolution skills. • computer literacy; specifically, Internet, e-mail, and Word Perfect/MS WORD. • the ability to work some evening hours and periodic weekends. • the ability to travel periodically. • four years’ experience working with youths ages 16-24. • Bachelor’s degree in human services, psychology, counseling, education, social science, communications, or closely related field; or • Associate’s degree in human services, psychology, counseling, education, social science, communications, or closely related field, and two years related experience. Experience may include successful Job Corps outreach and admissions experience or successful outreach and admissions experience with other youth development programs. • Experience working with diverse youth. A valid driver’s license in the state of employment with an acceptable driving record Additional Information Certificates, Licenses, Registrations: Valid State Driver’s License All your information will be kept confidential according to EEO guidelines. Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others. At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.