EQUE PTE. LTD.

Manage candidate grievances, mediate conflicts, maintain records, and improve candidate experience. | Prior PR or customer service experience, strong problem-solving, excellent communication, empathy, and ability to work independently. | Working location: Work from homeIndustry: Staffing and RecruitingWorking hours: 3 hours, 3 days per weekSalary: $10 to $13 per hourAbout Us:At EQUE, we specialize in connecting job seekers with their ideal career opportunities. As a trusted name in the recruitment industry, we are committed to delivering a positive experience for candidates and clients alike.Role Overview:We are seeking a compassionate and detail-oriented Part-Time Public Relations Officer to manage and address candidate grievances with professionalism and empathy. This role is ideal for someone with excellent interpersonal skills, a passion for resolving issues, and the ability to maintain strong relationships.Key Responsibilities:Grievance Resolution: Serve as the first point of contact for candidates' concerns, ensuring complaints are addressed promptly and effectivelyCandidate Support: Actively listen to candidates’ feedback, provide solutions, and maintain open communication channelsConflict Mediation: Mediate between candidates and recruiters to resolve misunderstandings or issues amicablyRecord Management: Maintain accurate and confidential records of grievances and resolutionsProcess Improvement: Provide insights and feedback to the team to enhance candidate experience and satisfactionBrand Representation: Uphold the company’s reputation by fostering positive relationships and ensuring professional communication at all timesRequirements:Prior experience in public relations, customer service, or a related field is preferredStrong problem-solving skills with the ability to handle sensitive situations with discretionExcellent verbal and written communication skillsA friendly, empathetic, and professional demeanorAbility to work independently and commit to a flexible part-time scheduleWhat We Offer:A collaborative work environment with supportive colleaguesFlexible hours to fit your scheduleCompetitive hourly rate with room for growth based on performanceThe chance to make a real difference in enhancing candidate satisfactionHow to Apply:If you are passionate about helping others and excel at conflict resolution, we’d love to hear from you.Join us in ensuring every candidate's experience is a positive one! #J-18808-Ljbffr