Epson America, Inc.

Manage customer onboarding, installation coordination, and account support to ensure seamless customer experience. | Strong organizational and project coordination skills with experience in customer onboarding or business operations and excellent communication abilities. | Epson is a global technology leader whose philosophy of efficient, compact and precise innovation enriches lives and helps create a better world.    The Commercial Customer Operations & Installation Coordinator  serves as the central operational point of contact for Epson's Commercial & Industrial businesses, providing end-to-end coordination and support across Sales, Service, Logistics, Finance, and Customer Operations. This role is a central point of contact responsible for managing customer onboarding, installation coordination, ongoing account support, operational communications, billings and service administration to ensure a seamless customer experience throughout the entire customer lifecycle.   Working closely with internal stakeholders and external customers, the coordinator drives operational excellence by managing multiple concurrent projects, supporting national account rollouts, maintaining accurate customer data, monitoring service performance, and proactively resolving issues to support business growth and customer satisfaction.   This position is based out of Epson America’s headquarters in Los Alamitos, CA with an opportunity for a hybrid schedule.   What You Will Bring: Customer & Account Support Serve as the primary operational liaison for Commercial & Industrial installation customers, providing timely, professional support for sales, service, logistics, and operational inquiries. Manage customer onboarding activities, including account creation, system configuration, billing setup, and maintenance of accurate customer records across Epson systems. Maintain ongoing customer account information, ensuring data integrity across SAP, Epson Portal, CRM, and other business systems are current.    Coordinate customer communications throughout the sales, installation, and post-installation lifecycle to ensure an exceptional customer experience from Epson. Supports Sales as needed on customer welcome calls, follow-up communications, and customer satisfaction surveys for new installations while identifying opportunities for continuous improvement.   Project Coordination Coordinate new implementations, equipment deployments, and large-scale project rollouts from order receipt through successful installation. Facilitate internal collaboration between Sales, Service, Logistics, and Finance, to ensure customer expectations and project milestones are achieved. Prepare, validate, and distribute installation documentation including site surveys, purchase documentation, maintenance agreements, and customer onboarding packages.  Monitor project status, proactively identify risks or delays, and communicate updates to all stakeholders. Service & Logistics Support Coordinate end-to-end installation scheduling and commissioning activities for Commercial & Industrial customers. Partner with Service teams to schedule resources, support dispatch activities, and ensure timely completion of installations and service requests. Review and monitor operational tracking reports, installation schedules, remote monitoring tools, and service performance dashboards. Coordinate CPP (cost per page) collection activities and support accurate customer billing processes. Assist in resolving operational issues by collaborating with Service, Logistics, Technical Support, and external service providers. Operational Excellence Partner with Sales to support the preparation, collection, review and maintenance of customer documentation including contracts, maintenance agreements, etc.  Supports compliance with Epson policies, procedures, and contractual requirements by coordinating required documentation and following established business processes. Identify opportunities to improve operational workflows, enhance customer experience, and increase process efficiency through continuous improvement initiatives. Maintain operational tracking documents, databases, and reporting tools to support project visibility, service delivery, and business performance.   Assist with development and standardization and documentation as business processes evolve.   Cross-Functional Collaboration Develop strong working relationships across Sales, Service, Sales Operations, Logistics, Legal, Finance, Credit, Customer Administration Services (CAS) and external customers. Communicate effectively across multiple departments to ensure alignment on customer priorities, project timelines, and service delivery. Support departmental initiatives and special projects that contribute to business growth and operational efficiency. What You Will Bring Strong organizational and project coordination skills, with the ability to manage multiple customer implementations, priorities, and timelines simultaneously. Experience supporting customer onboarding, account management, or business operations, with a focus on delivering a seamless customer experience throughout the customer lifecycle. Excellent communication and relationship-management skills, with the ability to collaborate effectively with customers and cross-functional partners across Sales, Service, Logistics, Finance, and other business functions. Strong attention to detail and experience maintaining accurate customer information, documentation, tracking tools, and operational records across business systems. Ability to proactively identify project risks, resolve operational issues, and keep stakeholders informed to support successful customer implementations and service delivery. A customer-focused, responsive approach combined with accountability, sound judgment, and consistent follow-through. A continuous-improvement mindset with the ability to identify opportunities to streamline workflows, improve processes, and enhance the customer experience. Employee Benefits In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits. Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date Generous paid time off, including sick time, vacation, and holidays Income protection plans, including life insurance and short-term and long-term disability programs paid by the company 401K plan with company matching Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!   The starting hourly base pay for this role is between USD $26.54 and $34.82 (equivalent to $55,203 to $72,425 per year based on 2,080 hours).   Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.  Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.     #LI-Hybrid

Drive sales growth by building relationships and expanding market opportunities in education accounts. | 3-5 years relevant experience, undergraduate degree, education account management experience, strong communication skills, and ability to travel up to 50%. | Epson is a global technology leader dedicated to connecting people, things, and information through innovative imaging and projection solutions that help businesses and organizations work smarter. Recognized for delivering industry-leading technology and exceptional customer experiences, Epson continues to transform the way customers learn, create, and communicate. Epson is seeking for a Field Account Manager to join our Education Commercial Sales Team! In this role, you will drive sales growth by building strong relationships with education customers, increasing Epson's brand presence, and expanding market opportunities across the education sector. Through a consultative, solution-based sales approach, you will identify customer needs, develop new business opportunities, and deliver Epson's innovative solutions that support today's learning environments. This position will support the Southeast region for our Education Accounts. Candidates must reside in the Tampa or Orlando, Florida area. What You Will Be Doing: Builds Sales • Meets and exceeds sales and product objectives in territory by effectively utilizing all resources available • Collaborates with Sales Manager in development of sales plan • Establishes a strong Epson presence within account base at decision maker and management level • Develops contacts in target accounts through prospecting in designated territory • Follows-up on all leads provided by the company • Interacts with all appropriate internal and external customers to insure successful implementation of sales and marketing strategies with the customer • Identifies and understands the customer’s needs and provides solutions using Epson products, programs, and services • Leverages Epson channel partners whenever possible and minimize channel conflict • Demonstrates products to new and existing customers • Keeps abreast of product lines and industry trends and informs Epson management on developments and trends that may impact customers’ purchases and other business activities in the near and distant future • Participates in trade shows, sales meetings, training classes, and other lead generation activities • Resolves customer issues in a timely and thorough manner; escalates issues to manager as appropriate Effective Sales Administration • Develops and provides Sales Operations with monthly product forecasts • Adheres to all administrative policies and procedures • Maintains account database of contacts and activities • Submits all commission documentation monthly • Provides monthly pipeline sales forecasts to sales management • Operates within budgetary constraints • Submits weekly activity/call reports What you will bring: • 3-5 years of relevant experience • Completion of an undergraduate program or equivalent experience (B.A. or B.S.) • Account management experience in education • Excellent written and verbal communication • Ability to effectively work within a team environment to accomplish sales goals. • Ability to lift/carry loads of up to 20 pounds • Up to 50% in field travel required Employee Benefits In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits. • Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date • Generous paid time off, including sick time, vacation, and holidays • Income protection plans, including life insurance and short-term and long-term disability programs paid by the company • 401K plan with company matching • Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more! The starting annual base pay for this role is between $106,802 and $146,853. In addition to base salary, this position is eligible to participate in Epson's sales incentive compensation plan. Target total compensation is structured under a 65/35 pay mix, with approximately 65% of target compensation represented by base salary and 35% represented by target incentive compensation. Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.