EPIC Brokers

Manage client service delivery for an assigned book of commercial insurance business including renewals, policy processing, client communication, and coordination with producers and client advocates. | 3-5 years of commercial property and casualty insurance client-facing experience, Property and Casualty Broker License, valid driver license, and strong client service and communication skills. | Location: This role is located in Bend, OR and will require a hybrid work schedule in office 2x a week. SUMMARY: The Client Manager works with and supports Producers, Client Advocates, and account team to manage client service delivery throughout the insurance renewal and policy period on an assigned book of business. The role is client facing and team focused, using professional skills in commercial property and casualty insurance to enhance and expand large and complex client relationships. You will find EPIC to be a fast-paced and fun environment and a workplace in which you truly can make a difference. Creativity and independent thinking is valued throughout our organization. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. ESSENTIAL DUTIES AND RESPONSIBILITIES: Overall Ongoing Service Duties Include: • Ensure timely and consistent review of expiration list. • Processes (during non-renewal periods) applications, policies, endorsements, binders/notice of elections, certificates, auto ID cards, audit requests/review, and other items related to the servicing of clients. • Research and compile answers to client’s policy, coverage, exclusions and related questions, incorporating support from other team members as needed. • Assists broader service team and broking team in servicing clients. • Provides support to Producers/Client Advocate and, if applicable, Client Executives, including preparing presentations and proposals, and participating in meetings with prospective clients as part of team. • Prepares all invoicing and client allocations directly with EPIC Accounting. Resolve client billing issues with support from team members as appropriate. • Provides standard office/administrative support as needed. • Maintains Agency Management Systems and Share Drive files in real time. • Establish and maintain open items lists with internal and external clients to ensure all deliverables are proactively managed. • Prepare and maintain, schedules of insurance, summaries of insurance, and coverage illustrations. • Consistently establishes and maintains high levels of trust and confidence with clients by promptly responding and resolving client questions and issues. • Meet all quality and timeliness standards in the Agency Management Systems while properly documenting all activity. • Oversee AR report for all assigned accounts, engaging Producer/ Client Advocate, Client Executive as needed. • Access/manage third party certificate sites and carrier websites. • Other duties may be assigned. Renewal Process • Upon review of expiration list and in conjunction with Producer/CA/CE/Senior CM, schedule internal strategy meeting. Document meeting and subsequent next-steps with internal team. • Support Producer/CA/CE/Senior CM/Broking Team with external strategy meeting presentation and materials. • Prepare and review current program and expiring exposures for information gathering process with client. • Request updated exposures from client and coordinate client responses with multiple client contacts as required. • Request loss runs and compile loss summaries for renewals and on ad-hoc basis as required. • Support submission process as required by assigned accounts. • Coordinate proposal process in conjunction with Producer/CA/CE/Senior CM/Broking as required by assigned accounts. • Manage policy checking process, including carrier corrections as needed, and policy delivery to clients within established timeframe. • Manage the certificates of insurance, auto ID cards, and posting notices renewal process with clients to ensure timely and accurate issuance/distribution. • Coordinate binding and post-binding processes, including order to bind, confirmation of coverage, evidence of coverage, etc. • Obtain premium financing options, invoice the renewal and premium allocations. • Other duties may be assigned. KEY COMPETENCIES: • Full knowledge of Property Casualty lines of coverage and services, including knowledge of insurance renewal end-to-end process. • Ability to understand coverage questions. • Recognize problems and respond appropriately. • Able to analyze situations logically in order to draw solid conclusions. • Strong attention to detail and time management abilities. • Ability to handle highly sensitive and confidential information. • Customer service oriented. • Enthusiasm and zest for continual learning. • Strong ability to multi-task and assign priority. • Ability to work effectively and efficiently both with and without direct supervision. • Ability to work effectively and efficiently in a team environment as well as independently. • Strong interpersonal communication skills, both written and oral. • Working knowledge of Microsoft Office suite of programs including Word, Excel, Outlook, etc. EDUCATION and/or EXPERIENCE: • High school diploma or G.E.D. equivalent required. College degree preferred. • 3 – 5 years of commercial property and casualty insurance experience in a client facing role. • Insurance industry designations preferred but not required. CERTIFICATES, LICENSES, REGISTRATIONS: • Property and Casualty Broker License • Valid Driver License The national average salary for this role is $60,000 to $70,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer: • Generous Paid Time off • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days • Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave • Generous employee referral bonus program of $1,500 per hired referral • Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!) • Employee Resource Groups: Women’s Coalition, EPIC Veterans Group • Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development • Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support • Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs • 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! • EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation • We’re in the top 10 of property/casualty agencies according to “Insurance Journal” To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/. EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf. #LI-LL1 #LI-Hybrid

Provide high-level support to C-level executives including calendar management, travel coordination, event planning, and confidential communication handling. | Mid to senior level executive assistant experience, strong communication and organizational skills, ability to handle confidential matters, proficiency in Microsoft Office, and willingness to work onsite in San Francisco. | Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and "bring it" every day, EPIC is always looking for people who have "the right stuff" - people who know what they want and aren't afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! JOB OVERVIEW: The Executive Assistant with a mid to senior level of experience will offer support primarily to EPIC's Executives out of our San Francisco office. A successful candidate will have previous C-level support experience in a fast-paced, entrepreneurial environment. WHAT WE'RE LOOKING FOR: • Candidates with strong communication skills - written and verbal - who really enjoy working with people and trying to anticipate clients' (internal and external) needs. • Someone with a high level of confidentiality, with the ability to handle high-profile matters and clients with discretion and sensitivity. • Candidates who enjoy being a go-to and are adept at handling unique situations, asking thoughtful questions, and being critical thinkers and problem solvers. • A time management and organizational guru! This role is responsible for a lot of scheduling and communications between internal and external clients. As unexpected or new needs arise, this role must be agile to pivot between tasks and priorities. • Someone with strong professional technical skills, with the ability to work with clients of varying technical abilities. • Location: Candidates must be willing and able to work in our San Francisco, CA office 4-5 days a week. WHAT YOU'LL DO: Responsibilities include managing calendars, coordinating travel internally and externally, event management, and preparing expense reports. To be successful in this role, you should be well-organized, have excellent time management skills and be able to act without guidance. You will contribute to the efficiency of our business by providing personalized and timely support to executive members. A detailed list of job duties include (but are not limited to): • Experience working with high-level executives and managing highly sensitive, confidential information with complete discretion • Exceptional ability to prioritize, streamline and monitor day-to-day transactions of a busy executive, monitor heavy and fluctuating calendar, high volume of calls, e-mails, and flow of communication • May involve responding to urgent requests outside normal business hours. • Ambassador for client relations / EPIC • Coordinate internal and external meetings including but not limited to team meetings, full staff meetings, all hands meetings, off-site meetings, one-on-one meetings • Excellent verbal and written communication skills; presents ideas clearly and concisely • Effective listening skills, proactive, mindful • Submit and reconcile expense reports for the RM President and other Practice Leaders. • Coordinate domestic and international travel within EPIC's travel policy. This may also involve coordinating complex travel arrangements for others within the practice, including clients. • Team player capable of working in a way that reflects EPIC's core values and principles of people first, innovation, respect, responsibility, adaptability, community, alignment, confidence, humility, and fun • Liaise with executive / senior assistants to oversee requests and queries from senior managers • Act as the point of contact for internal and external clients • Attend mandatory internal training classes • Lead special projects when requested • Any other projects as assigned PERSONAL AND ORGANIZATIONAL DEVELOPMENT: • Set priorities and manage workflow for self to ensure all goals are met • Interact with others effectively utilizing excellent communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Company • Takes initiative and is discreet • Project a professional image in action and appearance WHAT YOU'LL BRING: • Customer service-oriented with poise and professionalism • Strong relationship management skills, ability to build a personal network throughout the company • Advanced knowledge navigating the Internet as well as various Microsoft Office programs to include Windows, Outlook, Word, PowerPoint, Publisher, and Excel • Strong attention to detail and time management skills • Strong ability to multi-task and assign priorities • Ability to work effectively and efficiently both with and without direct supervision • Excellent problem-solving and decision-making skills • Strong interpersonal communication skills, both written and oral EDUCATION and / or EXPERIENCE: • College degree preferred • Executive Assistant experience required, ideally C-level executive • Insurance Brokerage experience highly desirable, but not required • Must have working knowledge of a variety of Microsoft Office computer software applications to include Excel, Word, PowerPoint, and Outlook • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands • Must have a high level of interpersonal skills to manage sensitive and confidential situations. The position continually requires teamwork, responsiveness, demonstrated poise, tact, and diplomacy COMPENSATION: The national average salary for this role is $105,000.00 - $115,000.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer: • Generous Paid Time off • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days • Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave • Generous employee referral bonus program of $1,500 per hired referral • Quarterly employee recognition program for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!) • Employee Resource Groups: Women's Coalition, EPIC Veterans Group • Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development • Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support • Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs • 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! • EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation • We're in the top 10 of property/casualty agencies according to "Insurance Journal" To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/. EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf. #LI-TV1